Policies and Procedures

William D. Klein ; Bernard McKenna Queensland University of Technology

Abstract

Policy and procedure documents play an important role in developing and maintaining a consistent quality of interaction in organizations. Unfortunately, the pedagogical and research literatures are weak in this area. Here, we attempt to initiate further discussion by defining and describing policy and procedure documents, and identify a third kind, work instructions. A genre approach is used to outline characteristics based on information type, institutional purpose, and organizational functions. Rhetorical, audience, and functional linguistics analyses are used to describe more specific characteristics.

Journal
Journal of Technical Writing and Communication
Published
1997-04-01
DOI
10.2190/5kyt-8p67-0klf-u8eu
CompPile
Search in CompPile ↗
Open Access
Closed
Topics
Export

Citation Context

Cited by in this index (3)

  1. IEEE Transactions on Professional Communication
  2. Journal of Technical Writing and Communication
  3. Journal of Technical Writing and Communication

References (17) · 1 in this index

  1. Solving Problems Through Technical and Professional Writing
  2. Journal of Technical Writing and Communication
  3. Language and Power
  4. Linguistic Processes in Sociocultural Practice
  5. An Introduction to Systemic Functional Linguistics
Show all 17 →
  1. The Powers of Literacy: A Genre Approach to Teaching Writing
  2. Introduction to Functional Grammar
  3. 10.1075/z.59
  4. Book Review: Contextual Media: Multimedia and Interpretation
  5. Nonacademic Writing: Social Theory and Technology
  6. McKenna B. J. ‘How Engineers Write’, Journal of Applied Linguistics [forthcoming].
  7. Explorations in English for Professional Communication
  8. 10.1007/BF00435984
  9. Imago
  10. Social Alternatives
  11. Journal of Technical Writing and Communication
  12. Responses in Australian Language—Folio One