Journal of Technical Writing and Communication Apr 1997

Policies and Procedures

William D. Klein ; Bernard McKenna Queensland University of Technology

Abstract

Policy and procedure documents play an important role in developing and maintaining a consistent quality of interaction in organizations. Unfortunately, the pedagogical and research literatures are weak in this area. Here, we attempt to initiate further discussion by defining and describing policy and procedure documents, and identify a third kind, work instructions. A genre approach is used to outline characteristics based on information type, institutional purpose, and organizational functions. Rhetorical, audience, and functional linguistics analyses are used to describe more specific characteristics.

Journal
Journal of Technical Writing and Communication
Published
1997-04-01
DOI
10.2190/5kyt-8p67-0klf-u8eu
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Closed
Topics
rhetorical criticism genre theory writing pedagogy
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Citation Context

Cited by in this index (3)

  1. Luzon (2005)
    Genre Analysis in Technical Communication
    IEEE Transactions on Professional Communication
  2. McKenna et al. (2000)
    Technocratic Discourse: A Primer
    Journal of Technical Writing and Communication
  3. McKenna et al. (1997)
    A Survey of Recent Technical Writing Textbooks
    Journal of Technical Writing and Communication

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CrossRef global citation count: 6 View in citation network → Build reading path →

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