Multimodal conversation analysis and usability studies

Communication Design Quarterly Oct 2018

Multimodal conversation analysis and usability studies

Mary Clinkenbeard

Abstract

This article examines conversation analysis (CA) as a methodology for usability research for technologies used in multiparty contexts. Current laboratory-based usability practices often cannot account for how technologies are used in multi-participant interactions outside of the laboratory. In this article, I review new materialist approaches to usability and consider how CA might be integrated into this theoretical perspective. To do so, I present an example transcript of CA and review CA research on telemedicine in multiparty environments. I use this approach to argue that incorporating CA into a new materialist approach can help usability researchers to reconfigure the technical design of and the socio-material practices surrounding technologies.

Journal: Communication Design Quarterly
Published: 2018-10-01
DOI: 10.1145/3282665.3282675
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Topics: multimodality technical communication

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