Connect with your patients, not the screen

Communication Design Quarterly Oct 2018

Connect with your patients, not the screen

Katie Lynn Walkup

Abstract

This article examined the usability claims that Electronic Health Records (EHRs) make to healthcare providers. Usability claims appear as statements that persuade users to adopt the interface based on usability or user experience. These claims may show what healthcare providers are presumed to require from online health technologies. Usability claims in this study included intuitive interfaces, adaptability of documentation and records, and supplementing patient communication. Analyzing usability claims then becomes a way of understanding healthcare providers, their patients, and the technologies both use for health communication

Journal: Communication Design Quarterly
Published: 2018-10-01
DOI: 10.1145/3282665.3282669
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Topics: technical communication

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