Abstract

Professional practices in technical communication are increasingly being challenged by the emergence of collaborative media that enable users to access technical information created by non-professionals. At the same time, these technologies also allow technical communicators to provide a continually expanding audience with knowledge and skills needed now more than ever. Through a co-design case study, researchers developed a new and innovative platform for producing and distributing technical information including user-generated content. Moreover, the events of the case included market strategies in which a professional organization moved from a reactive to a more proactive position on collaborative media. In so doing, they outlined a set of new professional roles for technical communicators including editors, curators, facilitators, and community managers.

Journal
Communication Design Quarterly
Published
2017-03-27
DOI
10.1145/3071078.3071082
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Cites in this index (4)

  1. Communication Design Quarterly
  2. Communication Design Quarterly
  3. Communication Design Quarterly
  4. Communication Design Quarterly
Also cites 2 works outside this index ↓
  1. Collaborative media: Production, consumption and design interventions
  2. 10.1145/584955.584984
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