Technical Communication Quarterly Oct 2020

Technical Communication is a Social Medium

Jason Swarts North Carolina State University

Abstract

Technical communicators can manage the content users share in online communities, but this is only feasible if the users act like a community with a shared understanding of what the software does. When they do not, users discuss technologies as unsettled objects and rely on technical communication to socially construct them. This research describes such uses of technical communication and argues how professional technical communicators can help.

Journal
Technical Communication Quarterly
Published
2020-10-01
DOI
10.1080/10572252.2020.1774659
Open Access
Closed
Topics
technical communication

Citation Context

Cited by in this index (1)

  1. Madson (2024)
    Cannabis Risk Communication: A Scoping Review with a Research Agenda
    Technical Communication Quarterly

Cites in this index (8)

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    Technical Communication Quarterly
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    Technical Communication Quarterly
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    Technical Communication Quarterly
Show all 8 →
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    Journal of Business and Technical Communication
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