Business and Professional Communication Quarterly Mar 2020

The Effect of Dutch Student Errors in German Business Letters on German Professionals

Antoinette Luijkx ; Marinel Gerritsen ; Margot van Mulken

Abstract

Two studies investigated the effects of errors in German business letters written by Dutch students. Gaining insight into these effects is important since Germany and the Netherlands are one of the largest economically interdependent partnerships. One hundred and fifty-six German professionals rated letters with errors and letters without errors on comprehensibility, attitude toward text, writer organization, and behavioral intention. Errors negatively affected attitude toward text, writer, and organization. The second study investigated whether pragmatic, syntactical, lexical, and morphological errors elicited different effects on the same variables. Pragmatic and syntactical errors aroused negative effects and, therefore, deserve extra attention in class.

Journal
Business and Professional Communication Quarterly
Published
2020-03-01
DOI
10.1177/2329490619870550
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Topics
affect and writing

Citation Context

Cited by in this index (2)

  1. Bharadwaj (2025)
    Intercultural Communication Challenges in IT Companies in India: A Case Study
    Business and Professional Communication Quarterly
  2. Stengel et al. (2021)
    Comparison of College Faculty and Business Professionals as Evaluators of Stude…
    Business and Professional Communication Quarterly

Cites in this index (3)

  1. Boettger et al. (2018)
    Analyzing Error Perception and Recognition Among Professional Communication Pra…
    Business and Professional Communication Quarterly
  2. Wolfe et al. (2016)
    Grammatical Versus Pragmatic Error
    Business and Professional Communication Quarterly
  3. Brandenburg (2015)
    Testing the Recognition and Perception of Errors in Context
    Business and Professional Communication Quarterly
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