This article reports on the results of a research study supported by a CPTSC research grant that analyzed programmatic use of social media in professional, technical, and scientific communication programs (TPCs). This mixed-methods study included a survey of TPC program administrators (n = 29), an inventory of TPCs' social media account use (n = 70), and an inventory of TPCs' course offerings that included social media (n = 27). Results showed that programmatic use of social media requires strategic consideration, particularly in order to generate two-way communication, a goal of many of the TPCs studied. To that end, our article generates questions and guiding suggestions (drawn from our three-part study) to guide administrators who wish to include social media in their TPC.

In the game industry, community managers engage in social and emotional labor as they split their loyalties between game communities and game companies. Community managers do not fully represent the interests of one group, and their intermediary role puts particular stresses on the types of emotional labor that they are called upon to enact. Further, community managers must also participate in social labor---work that builds and exploits social connections for monetary gain. Most of this labor, however, is undervalued and in some instances is simply uncompensated "free" labor carried out by members of a fan community. Ultimately, we argue, casting the role of the community manager as a social and emotional laborer feminizes this work, monetarily devaluing it while isolating workers in these roles from the communities that they ostensibly serve.

Recently, research into the intersection of computer games and technical writing has been increasing, with more conference presentations and publications interrogating communication within the comp...

The Web is big business, and our online communications and interactions and the data they leave behind are commodified by big business. Large-scale data aggregators, natural language systems that code and collect billions of posts, and tracking systems that follow our every click have fundamentally changed the spaces and places in which we compose, create, interact, research, and teach.

We argue that the local example of C’s the Day and “Sparklegate” is a moment that reflects larger tensions about the role of games in education and attitudes toward the field of game studies itself.

Community literacy often engages with literacy practices-written, oral, visual, technological, social, and so forth-that occur and are scaffolded outside of traditional educational institutions. The writing done in community literacy projects, according to Peck, Flower, and Higgins, works to promote action and reflection while enabling people to work collaboratively and productively. In recognition of the multiple forms of literate practices and the types of community support that are needed and developed, a number of universities in the US have created community literacy programs. Carnegie Mellon University's Community Literacy Center, a notable example of this type of program, organizes the purposes and structural collaboration thusly: "At the Community Literacy Center (CLC) urban teens and adults, with the support of their Carnegie Mellon student mentors, use writing and public dialogue to take action and to address the dreams and problems of our urban neighborhoods. CLC writers produce powerful texts-petitions, plans, proposals, and newsletters" ("Hands On"). The benefit to both university students and community members is a collaborative workgroup dedicated to place-specific social action. Non-profit organizations have also formed, providing literacy support to particular communities, from Community Literacy Centers, Inc, which teaches adults to read, to Chicago's Open Books, which runs a volunteer bookstore and provides reading and writing programs.

While conducting research for this article, I often came across this claim: Rhetorical criticism has traditionally been housed in speech communication de partments.1 One look at the bibliography for this article seems only to validate this claim; almost all of the journals and books are written by and for speech communication scholars. And really, this comes as little surprise when we con sider that the majority of the New Rhetoricians are communication theorists or that speech communication scholarship has been interested in analyzing specific communication situations. In all, the work of these scholars attempts to define the strategies employed, determine whether those strategies were effective to a specific rhetorical situation, and from that, articulate theories based on this care ful observation about different approaches to rhetorical criticism. However, I remain uncomfortable with making the claim that rhetorical crit icism grew up in speech communication, which to me implies that the field of rhetoric and composition does not have a history with rhetorical criticism. Yet many of the publications in our field give lie to that implied claim?Shirley Wilson Logan's We Are Coming: The Persuasive Discourse of Nineteenth Century Black Women, for example, conducts rhetorical criticism of the public discourses and speeches of nineteenth-century black women, while Ken McAllister's Game Work: Language, Power, and Computer Game Culture con ducts an in-depth rhetorical analysis of computer games in an effort to articulate a rhetorical theory that can account for games as a rhetorical text. The reason that rhetorical criticism has historically belonged to speech communication may simply be the fact that speech communication scholars have attempted to define and theorize it as a legitimate disciplinary concern. The purpose of this bibliographic synthesis is to provide rhetoric and composition scholars with a broad understanding of the field so that we can begin to theorize the work we do with rhetorical criticism and think through the ways in which we can enrich our own scholarship. Due to page-length limitations, I am unable to provide a synthesis of all the different approaches to rhetorical criticism. I have chosen to limit my scope to definitions, general methodology, and objects of rhetorical criticism, which com prise the first three sections. The final section will summarize four textbooks on rhetorical criticism, all four of which provide excellent starting places for those