<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Introduction:</b> This article examines the rhetorical implications of archiving technical documents by studying the erasure of Black women's mental health narratives in Virginia's Central State Mental Hospital in the late 1800s and early 1900s. This article seeks to examine how historical mental health documents characterize (or fail to characterize) Black women and their mental health. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">About the case:</b> We examine Black women's mental health experiences through absences in the annual reports from Central State Hospital in Virginia (formerly Central State Lunatic Asylum for Colored Insane). <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Situating the case:</b> There is a dearth of work related to the unique experiences that Black women face when dealing with mental health challenges coupled with or compounded by a legacy of misogynoir. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methods/approach:</b> We offer an inventive approach for reading rhetorical absences and provide guiding questions for employing the critical archival inquiry methodology. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results/discussion:</b> In taking on this endeavor to learn more about how Black women's mental health was represented in historical archives, we learned a great deal, not from the text on the page of the documents but from the text that was missing from those documents. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> Technical communication scholars, especially those with an interest in inclusion and justice, must adjust their methodological orientation and their approaches to historical and archival research to include an exploration of what is missing from the archives. Technical and professional communicators have a unique skill set that is ideal for reading through absences and erasures in both contemporary and historical documents.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Introduction:</i></b> This article offers an approach that we call <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">critical collaboration</b> —an array of theoretical commitments drawn from the authors’ embodiments and lived experiences. In making explicit the connections between authorial embodiment and the content of theory and practice, our practical models demonstrate new and varied approaches to public feminisms. We begin with a discussion of embodiment and then offer four sections—amplification rhetorics, apparent feminisms, a techné of marginality, and memetic rhetorical environments—with key takeaways to guide readers through our related-but-different approaches. Our goal in doing so is to underscore the importance of public feminisms to enacting social justice in technical and professional communication. This means recognizing our obligation to respond to unjust technical communication. Technical communication is not a utopia of inclusion and anti-racism—although some corners of the field are dedicated to those topics, to be sure. Rather, despite the social justice turn, some parts of the field still insist on objectivity, neutrality, and practicality as the touchstones for “good” technical communication. Our work here shows some of the ways in which we might resist the cultural blinders that allow such ideas to persist unabated. Drawing especially on research in rhetoric and embodiment studies, we build interdisciplinary bridges with critical race studies (including critical race feminisms), womanism, gender studies, technical communication, Black rhetorics, queer studies, cultural studies, and rhetorical genre studies, among other fields, to provide a set of practical approaches to public feminist exigencies that resist collapsing all feminisms into a single approach. We argue that drawing on embodiment to develop a multiplicity of feminist approaches and engaging in critical collaboration as those approaches evolve is a way forward that allows for more stakeholders to engage fruitfully in public feminist projects. Our hope is that readers can then imagine public feminisms as one avenue for doing the social justice work that is vital to the growth of technical and professional communication as a field.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">About the case:</b> First-generation Latinx students in technical and professional communication (TPC) and other graduate programs represent a growing percentage of students, yet stories of their experiences within higher education remain muted. We analyzed 10 Latinx <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">testimonios</i> (culturally situated narratives) wherein they voice their experiences as first-generation students in US graduate programs. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Testimonialistas</i> expressed how they navigate the complexities of being first-generation students and described how they persist and enact social justice. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Situating the case:</b> TPC programs may examine the relationship between social injustices and student retention and recruitment efforts, yet there is a dearth of literature regarding specific obstacles that Latinx students face. We examined how they build success through coalitional action and culturally informed tactical decision-making. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methods:</b> We recruited participants who self-identified as first-generation Latinx students in TPC and other graduate programs. We conducted and recorded semistructured interview sessions based in <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">testimonio</i> and intersectional feminist methodologies. We used qualitative data coding and MAXQDA coding software to assemble and map social justice themes at work across the <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">testimonios</i> . <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> Analysis suggests that first-generation Latinx graduate students draw on complex informal and formal networks to aid their success, desire more effective culturally responsive mentorship, and develop tactical decision-making skills to circumvent oppressive behaviors. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> We suggest that directors, mentors, administrators, faculty, and Latinx students begin with a social justice framework to better listen to, understand, and address first-generation Latinx college experiences and build cohort-based support mechanisms into programmatic objectives and professional development sessions.

<italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Background:</b></i> There is a lack of conceptual framework for how to develop more inclusive practices in the subfield of technical editing. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Literature review:</i></b> Some researchers have posited theories, like feminism and rhetorical theory, as ways to conceptualize technical editing. This piece extends that literature into social justice using Walton, Moore, and Jones's 3Ps heuristic of positionality, privilege, and power. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Research questions:</i></b> 1. What ideologies are circulating in technical editing pedagogy? 2. How might technical editing pedagogy become more inclusive? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Methodology:</i></b> We conduct a rhetorical analysis of the major academic works in technical editing, including books, textbooks, and academic articles, and compare them to an established framework for social justice in technical and professional communication—the 3Ps heuristic. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Results:</i></b> We find that there are strong instrumentalist underpinnings to much of the current literature in technical editing, making the goal of technical editing linguistic conformity to American Standard English (ASE) at the expense of linguistic diversity. We offer a conceptual framework, the inclusive editing paradigm (IEP), to challenge that linguistic hegemony in technical editing and provide technical editors with theoretical and practical foundations for developing a more inclusive editing practice. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Conclusions:</i></b> More work needs to be done to shift technical editing in a more inclusive direction. We call on practitioners, academics, and users to contribute to this dialogue.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> This case study presents graduate recruiting strategies developed and piloted in Fall 2018 and 2019. We initiated relationships with majority-minority universities, aiming to recruit underrepresented students to Utah State University's technical communication graduate programs. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research question:</b> How may technical communication graduate programs at predominantly White institutions craft customized recruiting strategies to center multiply marginalized or underrepresented (MMU) applicants? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Situating the case:</b> Scholars have long advocated recruiting strategies that develop new ways of working with institutions that enroll large numbers of minoritized students to attract those students. Recruiting strategies that build and strengthen these relationships can decenter the academy and focus on the lived experiences of potential applicants. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">How this case was studied:</b> Serving as the framework of our research methodology, the four tenets of alternative epistemology based on Black Feminist Theory directly informed specific recruiting strategies that we piloted in Fall 2018, then revised and piloted again in Fall 2019. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">About the case:</b> Given the homogeneity of our field, it was important to develop recruiting strategies focused on marginalized groups. With this in mind, we established an annual graduate program recruiting trip to visit Historically Black Colleges and Universities (HBCUs) and majority-minority universities. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> In piloting recruiting strategies that center the perspectives and experiences of marginalized people, we identified two major priorities that should inform recruiting efforts: building relationships and enhancing inclusivity.

<roman xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Introduction:</b></roman> Technical writing is an essential skill set for engineering students. Many studies have been conducted, but very few have used experimental or quasiexperimental design to identify an optimal instructional method in a technical writing class. <roman xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Situating the case:</b></roman> Team-based learning (TBL) is a well-structured learning method that prior studies have found to enhance students’ academic performance. TBL includes individual and collaborative learning activities from lower to higher cognitive levels. Peer leadership, as evidenced in other studies, uses appointed student leaders to promote equal and active group participation and shows a potential to solve the gender issue found in engineering class collaborations. <roman xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>About the case:</b></roman> In this case, we infused peer leadership in TBL in three technical writing sessions of an engineering lab class. Appointed student leaders were responsible for initiating and sustaining discussions, asking each group member's input, and seeking collective decisions on solutions. The other class used traditional TBL activities. <roman xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Methods/approach:</b></roman> Nonparametric analyses were conducted to compare students’ technical writing skills and self-efficacy, as well as gender differences in two classes. <roman xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Results/discussion:</b></roman> Students in the peer-led TBL class showed better technical writing skill retention than their counterparts in the traditional TBL class. The gender difference was identified in the traditional TBL class. However, we did not find any difference in students’ self-efficacy between the peer-led and traditional TBL sections, though both observed a significant improvement at the end. <roman xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Conclusions:</b></roman> We suggest studies with large sample sizes and equal distribution of female and male students.

About the case: Female entrepreneurs play a significant role in new business creation, yet women's entrepreneurship stories remain largely absent in professional communication research. Therefore, a need exists to “give voice” to female entrepreneurship stories, and this exploratory case examines the unique identities that three female entrepreneurs express in their narratives. This case asks how three female entrepreneurs reconciled the discourses of entrepreneurship, gender, and culture to construct a unique entrepreneurial identity in their reflective narratives. Situating the case: Professional communication has only recently begun to explore entrepreneurship communication, and little of that literature explicitly investigates women's experiences. This case, by comparison, uses three conceptual categories-entrepreneurial identity, gender identity, and cultural identity-to explore how three women negotiated their workplace identities. Methods: We recruited three women who self-identified as technology company entrepreneurs, each from a different culture, and recorded their oral narratives about their entrepreneurial journeys. Three raters independently coded data drawing on dimensions extracted from prior literature to build “identity curves” for each narrative. Results: Analysis suggests that each participant negotiated discourses of entrepreneurship, gender, and culture differently, with the greatest divergence appearing on cultural codes, and the least divergence appearing on gender codes. Conclusions: Based on these results, we suggest that future research should begin with the assumption that no single “entrepreneurial identity” exists for female entrepreneurs, and more broadly that professional communication research should foreground differences among individuals rather than attempt to aggregate individual experiences into homogenous characterizations.

Background: This study adopted a corpus-linguistics approach to investigate the gender effects in students' technical and scientific writing. Specifically, we analyzed whether gender influenced how males and females used adverbs (e.g., very, really, and definitely) and passive voice (e.g., the article was published in the journal). The overuse of both adverbs and passive voice has been associated with poor writing clarity and concision. Literature review: Previous research works on gender effects in language have been mixed. Since these are all the essential elements of effective technical communication, teachers need to know what gender effects might exist. Research questions are as follows: 1. Does gender influence the student writers' use of adverbs? 2. Does gender influence the student writers' use of passive voice? Methodology: The sample included 87 writers (46 females and 41 males) who contributed to a 757,533-word corpus. Researchers analyzed 12,111 instances of adverbs and 4,732 instances of passive voice within a variety of technical texts. Results/discussion: Female writers used significantly more adverbs as well as more additive/restrictive, degree, and stance adverbs than expected. Male writers used more linking and manner adverbs than expected. Female writers also used significantly more passives, particularly passive verbs associated with reporting findings and interpretation. In contrast, male writers associated with passive verbs used to describe methods and analyses. Overall, the results suggested that females and males used the same style markers to fulfill different rhetorical functions.

This study explores a comprehensive sample of experimental and quasi-experimental research within five leading technical communication journals over a 20-year period. Exploratory studies can overview how a method has evolved within a field, highlighting how it has advanced understanding of communication and identifying areas for further inquiry. Research questions: (1) How has experimental research in technical communication journals developed over the 20-year period? Specifically, how much is being published, which journals publish experiments, what topics are being explored, and what fields are informing this research? (2) What content characterizes experimental research in technical communication? Specifically, how explicit are the research questions/hypotheses, are the results of pilot studies reported, what are the sample sizes and populations used, and what measures do researchers use? (3) Who publishes experimental research in technical communication? Specifically, which authors and affiliates are most associated with experimental research, and how does the sample's gender and authorship distribution compare to existing research? Literature review: We first address how scholars have assessed research in technical communication and how these findings implicate experimental research. We then review features of other exploratory studies that inform this study's design. Methodology: We conducted a quantitative and qualitative analysis of 137 experiments, a comprehensive sample identified from a corpus of 2,118 refereed papers published from 1992 to 2011. We coded 14 variables related to the causal relationships that the experiments addressed and who produced the research. We subjected the data to multiple statistical measures, including contingency table analysis and correspondence analysis. Results and conclusions: Over the 20 years, the journals published experimental research at a consistent rate. This could indicate that these methods have a stable presence in the field, or a discouraging sign that output is not on the rise despite calls from leading scholars. IEEE Transactions on Professional Communication (TPC) emerged as a strong producer of experiments, publishing 45% of the sample. TPC was also associated with most recent experiments, assuming this role from Journal of Technical Writing and Communication, which was associated with early experiments. In addition, TPC, Journal of Business and Technical Communication, and Technical Communication correlated with experiments on collaboration, pedagogy, and intercultural communication, respectively. The results also revealed that recent experiments reported significantly more explicit research question/hypotheses and pilot studies, an encouraging sign for the quality of future experiments. Finally, Spyridakis published the most experiments over the past 20 years, and researchers at the University of Washington and the University of Twente were the top affiliates associated with output. The configuration of both of these institutions' programs, which seem to align with a traditional science model, might suggest how the evolution of technical communication programs impacts the type of research that its affiliates produce. Our results are limited by the small, though comprehensive, sample and the exploratory natures of measures like correspondence analysis. Future research could use the proposed framework to investigate the evolution of other research methods in technical communication, strengthening our body of knowledge.

Research problem: This study explores how established patterns, means, and services influence the users' first experience when encountering a novel self-service application. The application (DB Cairo) is a passenger information system for public transportation running on mobile phones. Research questions: Is the users' first experience with the application influenced by established communicative patterns, means, and services? Are they used as reference objects? Which attributes of the application are relevant? Is there a leading reference object (prototype)? Do reference objects vary depending on the personal factors age and gender? Literature review: Little is known about user experience in first contact situations regarding passenger information systems. For our investigations, we used a theoretical framework combining Linguistic Evaluation Theory, Prototype Theory, and Linguistic Genre Theory: Evaluations are regarded as an integral part of user experience. Evaluation is conceptualized as an act where a subject evaluates an object with a certain purpose at a certain time by comparing it with other objects. Every object has various attributes-some are relevant for the evaluation, and others are not. Communication quality is seen as a crucial complex attribute for the evaluation of communicative applications. Methodology: We conducted a qualitative study: Data from two user test series (n = 12)with thinking-aloud protocols and retrospective interviews were analyzed with qualitative content analysis procedures. The participants were male and female, age 25-35 or 55-65, mobile-phone users, and multimodal travellers. The tests were conducted in a laboratory with a computer-based mobile-phone emulator. Results and conclusions: Results show that the participants explore the application by comparing its attributes with attributes of reference objects. Reference objects vary depending on attributes of the application. Regarding topic-related attributes, participants rely on established artifacts, which form a topic-related multimedia network. Within this network, the website of German Railways functions as prototype. Age- and gender-specific differences were not detected. The findings indicate that research into user experience and development practice could benefit from reconstructing and analyzing topic-related artifacts. Limitations of the study were a small sample size, the test location, and environment. Future challenges are the investigation of influencing factors and the development of new methods/tools for data collection infield studies.

<para xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> Information security and privacy on the internet are critical issues in our society. In this research, we examine factors that influence internet users' private-information-sharing behavior. Based on a survey of 285 preteens and early teens, who are among the most vulnerable groups on the web, this study provides a research framework that explains an internet user's information privacy protection behavior. According to our study results, internet users' information privacy behaviors are affected by two significant factors: (1) users' perceived importance of information privacy and (2) information privacy self-efficacy. The study also found that users believe in the value of online information privacy and that information privacy protection behavior varies by gender. Our findings indicate that educational opportunities regarding internet privacy and computer security as well as concerns from other reference groups (e.g., peer, teacher, and parents) play an important role in positively affecting the internet users' protective behavior regarding online privacy. </para>

While there have been measurable improvements in the technical development of multimedia, research from a socio-technical viewpoint suggests that the benefits of multimedia technology, especially in fulfilling user requirements, do not always live up to initial promises. This paper aims to address one of the fundamental but often neglected areas in user requirements, i.e., gender-related issues. The paper identifies and discusses gender differences in multimedia communication and recommends how the differences can be addressed. It proposes a model for accommodating gender differences in multimedia communication.

Using a qualitative approach to data collection and analysis, the article discusses some of the findings from a larger study on collaboration and the role of gender. We profile three student engineering teams as they participate in processes leading to the submission of a report for a team-based technical communication course. While some theorists suggest that gender can play a significant role in achieving a successful team dynamic, our study only partially supports that claim. A synopsis of two women from two predominantly male teams reveals glimpses of what the literature describes as traditional gender-linked behaviors by both men and women, but the all-female team does not conform to stereotypical patterns and their behaviors call into question the existence of these interactional styles. We suggest that factors other than gender and independent of a team's gender composition exert a greater impact on collaboration. Nevertheless, the study does caution against assigning women to predominantly male teams, since when a team's social structure is mostly male, traditional gender-linked interactional behaviors as well as manifestations of the culture of engineering are more likely to emerge. Overall, the study underlines the importance of examining specific face-to-face interactions to see how behavior is situationally produced in order to more fully understand the interactional strategies open to individuals.

We develop a conceptual framework for exploring significant differences in how people from diverse cultural backgrounds and with diverse individual characteristics might perceive and use Web documents. This is the first stage of a large multistage empirical study of user satisfaction and effectiveness of various Web designs based on cultural and individual factors. We identify six cultural factors and six individual factors that could impact the effectiveness of Web documents. The six cultural factors include: power distance, individualism versus collectivism, masculinity versus femininity, anxiety avoidance, long-term versus short-term orientation, and polychronic versus monochronic time orientation. The six individual factors include: demographics (age and gender), professional knowledge, information technology knowledge, flexibility, information processing abilities, and cultural knowledge. Based on the conceptual model proposed, we develop a number of testable, specific propositions on how Web document effectiveness could be impacted by the cultural and individual factors in various Web designs. In order to measure document effectiveness of each design, we identify components of Web document effectiveness as perceived usability, reliability, clarity, and comprehension that, in turn, influence readers' overall satisfaction with Web documents. Using the propositions presented, one can measure and analyze how cultural and individual factors influence users' satisfaction, which will assist researchers, educators, and communicators working with various Web designs.

This article reports on a survey of 162 recent engineering graduates about their writing experiences during co-op. Specifically, the survey obtained data about how much time they spent writing, to what extent they engaged in collaborative writing, what kinds of documents they wrote, and the purposes and audiences for those documents, whether they believed their employers valued writing ability, and what strategies they perceived as most helpful in learning to write like engineers. Data were analyzed in terms of engineering specialty and gender. The findings are presented, along with implications for teaching and future research.

Many of today's telecommuters are knowledge workers who require substantial communications to perform their jobs. The research presented investigates the nature of communication links between individuals in two work groups comprised of both telecommuters and nontelecommuters. Communication network analysis is used to map the communications in the groups and identify blocks of individuals. Blocks are groups of individuals with high levels of communication linkages among them. Work setting, gender, job type, tenure, and number of telecommuting days are investigated as potential factors in determining individuals' membership in blocks. There appears to be a tendency for telecommuters to communicate more with other telecommuters as well as for females to communicate more with one another. However, only job type was statistically related to block membership. These results indicate that there is a limited impact of telecommuting on the communication structure of work groups, which should reduce potential concerns of telecommuters about being left out of the office network. They should also reduce managers' concerns about having knowledge transfer and assimilation of corporate culture differences between telecommuting and nontelecommuting employees.

Much knowledge work involves temporary work teams. Increasingly, these teams are not face-to-face but virtual teams. The paper explores the gender impact of virtual collaboration as compared to face-to-face teams. Descriptive statistics are used to show the different perceptions of the group experience based on gender and on face-to-face versus virtual team experiences. Women in the virtual groups perceived that the group stuck together more and helped each other more than did the men. Also, the women were more satisfied with the virtual group than men and felt that group conflict was readily resolved. In comparing the experience of women in the virtual groups to women in the face-to-face groups, the face-to-face women were less satisfied with the group experience than their virtual counterparts and perceived that conflict was smoothed over.

Does language reflect psychological reality, or does it form psychological reality? In other words, does the language we use to discuss something determine our attitudes toward that thing? Feminist literature has made much of the Sapir-Whorf Hypothesis, which asserts that linguistic bias is a cause rather than a symptom of social bias (F.W. Frank and P.A. Tretchler, 1989; F.J. Newmayer, 1986). However, conflicting views do exist on the direction of influence. The article discusses a recent study published by M.A. Dyrud illustrating a clear gender bias in computer clip art (see Business Commun. Quart., vol.60, no.4, p.30-51, 1997). Dyrud argues that if language, as a symbol system, both reflects and invents our reality, the same can be said of another symbol system, that of visual images. If the images are predominantly one gender, they may reflect cultural mores, but at the same time they help to sustain those beliefs by shaping our concept of what is real. Her study examines more than 14000 images in Windows based programs. She found that gender bias does exist in available visuals. In addition to a bias in presentation, clip art is also a man's world in terms of sheer numbers of images. Of 14108 images, there were three times as many male as female. The attitude of available images also differs: male figures-often of athletic build with full heads of hair-are usually in motion; female figures are usually standing, waiting, or even posing fashion-model style.

A survey to study women in technical and scientific fields was conducted in 1993. The study examined the environment in which women work, the relationship between women's personal lives and their work, and women's interpersonal communication styles. Results of the study supported some of the previous research findings related to glass ceilings and career paths. However, results related to sexual harassment and benefits prompted new questions, and results related to communication styles conflicted with the findings of much previous research. To further investigate these conflicting results, a follow-up survey was conducted in 1993. Results of this survey supported the 1993 findings. Results appear to indicate that the workplace and the women in it are changing. The workplace is becoming more family-oriented, and women are practicing strategies for working effectively in traditionally male-dominated organizations. In technical/scientific fields, men and women have adopted androgynous language patterns, and little difference exists between the interpersonal communication styles of men and women.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

The inclusion of a course in gender issues in a technical communication curriculum affords students the opportunity to confront objectivist and rationalist paradigms still found in the discourse of technical communication. The theoretical and practical foundations of a course that examines feminist inquiry into the production and dissemination of knowledge, as well as the language practices associated with professional writing and communication, are discussed. Issues of gender roles within organizational collaborative work groups, as well as issues related to gendered assumptions in science and technology, are also integral parts of the course design. A description of objectives, assignments, and tests for the course, as well as a full syllabus, are included.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

Technical books written for women in the English Renaissance are shown to provide a rich source for furthering knowledge of the literacy of women, particularly middle-class women, and the roles these women assumed. These show that Renaissance women assumed active roles, were generally as literate as men, and needed books to help them execute major responsibilities in home medical care, home and estate management, animal husbandry, cooking, and gardening. They also show that women's literacy increased rapidly by the end of the Renaissance and that the increase in the demand for books was most certainly due in part to demands by women for technical and other forms of how-to books. The effectiveness with which Renaissance technical writers adapted content and style for women readers is cited as a reminder to the modern technical writer of the value of gender considerations in designing content and style.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

The author compares 1970 and 1990 versions of the US Army publication PS: The Preventive Maintenance Monthly. it is seen that visual communication becomes dated even more quickly than does textual communication. The later version of PS offers a visual design that has been toned down, tamed, subdued; what had been a visual rhetoric with clear (in hindsight) sexist assumptions has yielded to a rhetoric with more professional, more inter-racial, and more neutral assumptions that reflect the changed demands of contemporary culture. Nevertheless, it is asserted that a rhetoric of visual attractiveness will probably continue to exploit gender, and that attempts to neutralize gender bias are likely to fail (to some extent), for only the distance of time allows sexism to be seen.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

Drawing on recent studies of visual design and current feminist theory, and based on a research project in which males and females were asked to create visual representations of factual information, a feminist theory of design is posited. Three primary positions relevant for technical communicators are argued: (1) social constructionism is a feminist perspective; (2) technical communicators need to eliminate the hierarchy of visuals and text and represent information by balancing both; and (3) technical communicators need to emphasize the rhetorical, contextual situations in which visuals and texts co-mingle.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

It is argued that although the writing on science and technology produced by women in the eighteenth and nineteenth centuries has usually been considered peripheral to scientific and technological advancement, the history of the mediatrix, or woman mediator, reveals that women writers carried out essential tasks. History suggests that women assumed the role of mediatrix much more frequently than they assumed other roles, largely because that role allowed women to contribute to science and technology without seriously violating gender norms. The careers and writing of four women mediators are described, showing that mediation is an unrecognized but crucially important aspect of the intellectual activity of science and that mediative writing often clarifies, rather than debases, scientific knowledge. The history of women mediators also suggests that intermediaries are essential for the functioning of the interlocking and overlapping groups and institutions that constitute science and technology and that it might be beneficial to restructure organizations so that the role of mediator is clearly defined and valued.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

The point beyond which promotions, raises, and job opportunities in general are defined to women and minorities solely because of their sex or their race, the so-called glass ceiling, is addressed. A communication-based theory of the organizational glass ceiling is outlined. The theory considers communication style, regardless of race or gender, to be an organizational member's most critical business behavior. The theory suggests a way to understand communication style in the context of the glass ceiling.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

It is asserted that immediacy communicates approachability and availability, and that interpersonal relationships are crucial to job effectiveness and satisfaction for technical communication professionals. Increased concern about sexual harassment in the workplace, however, creates a paradox; while immediacy behaviors can establish a positive workplace environment, sexual harassment policies can serve to inhibit such behaviors. As a result, technical communication professionals in the arenas of training policies and procedures construct training programs that provide both male and female perspectives and prevent the slanting of materials inappropriately in one direction over another. Immediacy behaviors that are appropriate within the context of sexual harassment policies in the cross-gender workplace are addressed, with emphasis on the above paradox.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

A course design and the material for implementing a course in which students explore the status of women and minorities in the scientific and technical professions and the possible reasons for that status are presented. The course is offered as a model for the integration of intercultural and gender issues into the technical communication classroom. Since cultural and gender issues are neither scientific nor technological but humanities issues, core readings for the course are humanities texts. By working in teams of culturally and gender-diverse colleagues, students explore the intercultural concerns and gender issues in the field of technical communication. Students conduct personal interviews, study published reports, obtain policy statements and current statistics, analyze data, draw conclusions, and submit a comprehensive technical report to audiences who might act on those findings, such as the National Science foundation.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

Two reasons why the attempt to achieve gender-neutral writing has produced awkward writing and ill will are explored. The first is that it distracts the writer's attention from the main subject. The second is that a shift is taking place in the way we understand problems, so that the word 'he' actually means different things to different people. Ways for writers and editors to avoid the problems of gender-neutral writing are suggested.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

Although style guides can indicate how to eliminate sexism in print, a writer must first be aware that sex stereotypes are being propagated. Twenty excerpts from newspapers and magazines illustrate ten common gender-oriented assumptions.

Linguistic sexism is being confronted with increasing awareness by people who recognize its political and social implications. There are viable alternative words and phrases that can be substituted for those that tend to misrepresent or stereotype either sex. This article points out where changes need to be initiated and offers reasonable substitute wording that does not become clumsy or ridiculous. Such usage is especially important in scientific and technical writing where objectivity, accuracy, and attention to detail are critical. References are included along with a supplementary reading list and an appendix that describes a genderist rating scheme for written and oral communication.