<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Background:</i></b> Responding to current research gaps in the investigation of researcher identity development among graduate students, we implement a longitudinal study, powered by user-experience (UX) methods, to document engineering doctoral students’ identity formation. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Literature review:</i></b> Identity formation in novice engineering researchers, such as doctoral students remains underexamined. A process-oriented approach to studying researchers’ identity development may yield useful theoretical and programmatic insights. UX methods offer visual and qualitative approaches to the understanding of student experiences by revealing their identity formation journey over time. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Research questions:</i></b> 1. How can UX methods like persona building support studies of researcher identity development? 2. How can the insights generated from longitudinal UX methods inform graduate program design and assessment? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Methodology:</i></b> Twenty participants were recruited from an industrial engineering department at an R1 university. Data were collected via surveys, qualitative interviews, and journey mapping. Analysis methods, informed by a phenomenological perspective, included persona building and collaborative affinity diagramming. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Results:</i></b> Seven distinctive personas were created to represent identity formation experiences influenced by learning modality, attitude, program stage, and prior experience. Theoretical conclusions and opportunities for academic programming emerged from affinity diagrams. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Conclusion:</i></b> Doctoral engineering students’ researcher identity formation presented implications for theory and curricular design. UX methods offered benefits to qualitative research that can support cross-disciplinary efforts.

<italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Background:</b></i> Instructors in STEM fields help prepare students to be effective communicators in the workplace, partially through instruction of professional genres such as client-facing reports. At the same time, class sizes are increasing, and writing assessment often falls to teaching assistants (TAs). <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Literature review:</b></i> Research suggests that TAs possess a maturing but inchoate sense of writing in their field, which potentially complicates their ability to deliver quality feedback. This study uses frame semantics, a form of discourse analysis, to probe TAs for their beliefs about writing in statistics. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Research questions:</b></i> 1. When asked to describe the function and role of writing in statistics, what lexical verbs do TA informants use? 2. What frames are invoked by those verbs? 3. How do the invoked semantic frames position writing in relation to disciplinary and professional work in the field? <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Research methodology:</b></i> This study interviewed three TAs from an introductory statistics course about their perceptions of writing in statistics. Frame semantics was used to analyze TA responses. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Results:</b></i> Less experienced TAs tended to perceive writing as a means of presentation, which entailed a weak sense of the role of rhetoric in technical communication and a muddied understanding of writing assessment. The more advanced TA perceived writing as a means of contextualizing statistical evidence for particular audiences. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Conclusion:</b></i> Due to their maturing perceptions of writing in their disciplines, TAs might not possess the ability to deliver quality formative feedback. One means of support for these TAs may be opportunities to discuss assessment decisions with one another, thereby calibrating against available expectations and rubrics.

Introduction: Many technical and professional communication (TPC) students, practitioners, and instructors are not trained translators or localizers. However, translation and localization competencies are important in today's interconnected world and should be part of international TPC instruction. To meet this need, TPC instruction may incorporate exposure to translation issues into coursework and explore the growing use of technologies in the translation process. About the case: Recognizing the need to incorporate translation and localization (T&L) into a graduate seminar on “Global Technical Communication” (GTC), the course's instructor and students co-constructed a unique translation assignment that embraced the limitations created by most instructors’ and students’ lack of exposure to or experience with the translation process. Situating the case: TPC education has been criticized for focusing increasingly on TPC and writing classrooms as the object of study rather than sites where students eventually work and apply their knowledge. While study abroad programs or globally connected learning communities are ideal for teaching “real-world” T&L skills, substantial material limitations can impede their widespread adoption. Methods/approach: This experience report was co-authored by the instructor and TPC students from the 2020 and 2022 iterations of the GTC graduate seminar. We describe the translation assignment, its development, and the groups’ final submissions and reflections. Results/discussion: Students’ group and instructor reflections suggest the assignment's potential to facilitate closer engagement with real-world global TPC processes, deeper consideration of language and culture's relationship in TPC, and developing appropriate levels of confidence in working on similar projects as TPC researchers or practitioners. Conclusions: Our experience report provides proof of concept for how we might begin introducing T&L practices to TPC students in low-stakes but meaningful assignments.

The book offers a range of plans including a 32-week plan to craft chapter-length literature reviews for a dissertation, a 16-week plan for those more time-crunched or experienced, an 8-week plan for the “highly motivated” or those with shorter literature review requirements such as for a conference paper, and finally two-week and one-week plans for the truly desperate. Activities in each chapter take the writer step-by-step through the process of preparing the review for evaluation by an advisor. The book is further divided into 12 chapters, the last of which is geared more toward advisors and writing instructors. This book fills a long-standing gap in resources for novice research writers. Too often, graduate students receive feedback on only grammar and punctuation issues—surface concerns—rather than the structure and clarity of their narratives. Berdanier and Lenart provide a step-by-step guide for graduate students, postdoctoral researchers, and new graduate advisors in writing effective, impactful literature reviews, the backbone of journal articles that get cited and grant proposals that get funded. Not to be overlooked, though, are writing center coaches, who often see engineering students and faculty in their sessions but may not have the background to feel comfortable providing guidance on such projects. At a minimum, this book is a must-have for engineering graduate students seeking a path through one of the more challenging writing tasks early in their careers.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Problem:</b> A Ph.D. is an extended study that requires an initial plan to conceptualize a research project, which is then refined, with results presented in a written dissertation. Diverse entry pathways to research mean that many Ph.D. candidates may experience difficulties in conceptualizing, aligning, and writing up their projects. Thus, there is a need for an effective framework to help students conceptualize their research, as well as a mechanism to transfer it to writing in the required genres. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Key concepts:</b> The key concepts for this tutorial center on two fundamental groupings: sociocognitive and sociocultural planning processes, along with genre dissertation writing. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Key lessons:</b> We present the Plan, Organize, Write, Research (POWR) framework. POWR proposes a way to link a sociocognitive and sociocultural planning process and the structuring of research communication. The framework has two stages: POWRa and POWRb. POWRa provides a way to conceptualize the iterative planning process underpinning a long-term project, and provides a bridge to POWRb, the more formal genre communication of the project, through the dissertation document. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Implications for practice:</b> The tutorial provides a framework to articulate a research project in a supervisory and team environment. It uses terminology and structure relevant to engineering and information technology theses to illustrate the framework. The framework provides an iterative decision-making structure that is systematic, explicit, and equitable for research project planning and transfer into the writing genre of doctoral dissertations.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">About the case:</b> First-generation Latinx students in technical and professional communication (TPC) and other graduate programs represent a growing percentage of students, yet stories of their experiences within higher education remain muted. We analyzed 10 Latinx <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">testimonios</i> (culturally situated narratives) wherein they voice their experiences as first-generation students in US graduate programs. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Testimonialistas</i> expressed how they navigate the complexities of being first-generation students and described how they persist and enact social justice. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Situating the case:</b> TPC programs may examine the relationship between social injustices and student retention and recruitment efforts, yet there is a dearth of literature regarding specific obstacles that Latinx students face. We examined how they build success through coalitional action and culturally informed tactical decision-making. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methods:</b> We recruited participants who self-identified as first-generation Latinx students in TPC and other graduate programs. We conducted and recorded semistructured interview sessions based in <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">testimonio</i> and intersectional feminist methodologies. We used qualitative data coding and MAXQDA coding software to assemble and map social justice themes at work across the <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">testimonios</i> . <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> Analysis suggests that first-generation Latinx graduate students draw on complex informal and formal networks to aid their success, desire more effective culturally responsive mentorship, and develop tactical decision-making skills to circumvent oppressive behaviors. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> We suggest that directors, mentors, administrators, faculty, and Latinx students begin with a social justice framework to better listen to, understand, and address first-generation Latinx college experiences and build cohort-based support mechanisms into programmatic objectives and professional development sessions.

This book offers college writing instructors strategies for creating linguistically diverse classrooms. Building on theories of language that multilingualism is a student’s strength not a deficit, the book will help faculty, staff, and graduate teaching assistants design lessons, courses, professional development opportunities, and writing center programs that support multilingual students and challenge notions that success on US campuses requires strict adherence to communicating in Standard Academic English (SAE). Through a highly engaging series of studies, the authors in this collection provide evidence that their approaches strengthen their writing pedagogies and empower their students. Although this book is primarily addressed to writing instructors, it may have some utility for professional communicators in industry. The rhetorical listening framework outlined in Chapter 10 would support in-house training on communicating across differences. The editors note that their work on the collection occurred during the COVID-19 pandemic. However, another relevant context emerged that is not addressed in the book explicitly. Following now-revoked Executive Order 13950, more than half of US states have enacted or are debating laws that would restrict classroom and professional development training around issues of diversity, inclusion, and equity. These laws may affect state-funded universities in ways that limit educators’ ability to enact the pedagogies described in this collection.

Introduction: Accessibility training frequently relies upon checklist-based approaches to convey important standards and guidance. Such approaches limit scalability and acknowledgement of the user experience. About the case: A certificate program for faculty and graduate teaching assistants who are instructors of record at one university provided an opportunity to develop a learning module about dyslexia. Situating the case: Dyslexic students frequently require alterations to both teaching approaches and document design; however, studies show that some faculty do not see or feel a need to offer any accommodations for this dis/ability. Research indicates that train-the-trainer approaches to accessibility training offer improved scalability and efficacy when it comes to engaging and acknowledging the needs of dis/abled communities. Amplifying voices from the dis/abled community in training also personalizes the need to make content accessible. Approach: This article covers the module's creation and implementation via the iterative Analysis, Design, Development, Implementation, and Evaluation (ADDIE) method. In doing so, it provides a framework for creating similar modules that industry practitioners and faculty can implement within their own organizations. Results/discussion: The COVID-19 pandemic led to fewer participants in the module than anticipated; however, preliminary feedback suggests the approach's efficacy. Conclusion: A train-the-trainer approach that integrates testimonials from the dis/abled community offers a user-focused means of disseminating accessibility guidelines that organizations should consider if looking for rapid scalability for new accessibility initiatives.

Technologists, research scientists, communication professionals, and others involved in computer and internet technologies, including graduate students, will find this book both relevant and prescient. Readers interested in philosophy, futurism, or the fate of humanity will like it too. The book achieves its purpose of outlining, with salient references and a sense of history, the prominent strains of thought in the transhumanist and human enhancement communities - and their philosophical forebears - along with critical responses. The book stands out as a comprehensive, measured look at technology, its future, and its narratives. The author's well-researched, historical look at the stories we tell ourselves about the future—and, crucially, how those stories drive technological advances and policies—details the beliefs of transhumanism: where those beliefs came from and how they are driving the shape of our future. The author also balances the book with critical responses to each of these narratives. The book is focused more on the mythology of the future and technology, rather than on practical applications of any of the technologies discussed. Therefore, it would be most suited to a graduate-level course, or for consideration by policy makers and designers who are potentially influenced by these myths. The book’s value - and its contribution to its field - is in its scope and context, as well as its critical balance.

Computers are now programmed to support emotion; we communicate with our computers as if the computer was another human, not a machine. As a result, user interfaces are being “cutesified” because people love and respond to cute things. This is the basic premise of Cuteness Engineering. Designers, developers, usability researchers, and graduate students will learn the history, key terms, problems, research findings, and international issues pertaining to cuteness engineering, and they will gain exposure to case studies from Japan and China. The book offers strategies and interviews with cuteness designers. This book serves as an introduction to the developing field of cuteness design in the user experience. It is divided into five main chapters, excluding the introduction and conclusion chapters. The first two chapters explore cuteness in Japan and China, the next chapter provides a taxonomy of cuteness, and the final two chapters consist of interview transcripts with user-experience designers. The next logical question the book addresses is “Why cuteness?” To answer this question on a broad scale, the authors use cross-cultural research to examine cuteness in different cultures. This research was used to create and validate their taxonomy of cuteness. However, this taxonomy is general and does not consider the culture-specific attributes of cuteness. To address this problem, the authors study the specific, attributes of cuteness in Japan, China, and the US. They hypothesize that cuteness varies among cultures. According to this theory, different styles of cuteness should be used in different cultures. At the same time, the authors also claim that cuteness can be universal and shared amongst a global audience. Since cuteness is considered a universal language, cuteness is a tool used to help close the gap between technologies, designs, and users. This contradiction limits the overall findings of this book. However, this limitation can be rectified by further clarifying the difference between the goals of cuteness itself (which are universal), and the goals of the individual styles of cuteness (which vary based on culture). Exploring this relationship between the purpose of cuteness and the styles of cute presents an opportunity for future research in cuteness engineering.

This book consists of a collection of narratives on the subject of scientific writing skill needs compiled by the author through more than 100 interviews with senior scientists, emerging (early career) scientists, and recent Ph.D. graduates, all of whom would be appropriate audiences of the book. It is an interesting amalgam of opinions from the scientific community about technical writing, its importance, the breadth of writing opportunities, and the authors’ enjoyment—or lack thereof. While oriented toward science, it could easily be expanded to the entire spectrum of STEM fields. Through her informal approach, the author achieves her purpose of exposing diverse opinions on the need for and acceptance of technical writing within the scientific community. While the book might not fit nicely into a technical writing course, it can provide valuable insight into technical writing needs beyond university undergraduate and graduate students. The author, through the use of interviews and narrative summaries, has provided a view of technical writing as accomplished by three levels of scientists, where personal opinions of the scientists are supported by the level of success achieved by the individual respondent. This book could be used for a course in technical writing in a number of ways, especially at the undergraduate level, either as a reference text or as the primary text for the course. To begin with, the material in the book is based upon the contributors’ years of experience. In some cases, that could mean many years of technical writing not only within a particular field of interest, but in other genres or subject matters, based upon the individual’s experiences. A professor teaching the technical writing class may have limited experience in the world of publishing papers, books, or other technical matter. An assignment for a class could be to pick one of the respondents in the book, and develop a detailed description of his or her beliefs and approaches to technical writing. Such an assignment could then lead into a class discussion on the importance of technical writing in one’s career as supported by the text.

This manual is ideal for engineers at all stages of their careers: from the freshman engineering student to the college professor to the CEO of a large corporation. It can be a valuable tool for universities to train undergraduate and graduate students and for companies to train their employees. It clearly accomplishes its purpose—it teaches best practices in engineering communication using real-world issues and genres. It also serves as a guide for undergraduate and graduate students.

Background: Despite efforts to include communication instruction in both college and continuing education curricula for students in all areas of study, workplace surveys continually report that employees' communication skills are lacking. The differing contexts of school and the workplace may be one reason for this disconnect, so teaching strategies that can effectively bridge this gap are needed. Research questions: How do students respond to using scenes from a television series to teach professional communication concepts within workplace contexts? What are advantages and drawbacks to this strategy? Situating the case: Strategies used to teach professional communication in a way that facilitates its application in the workplace include classroom exercises, service-learning projects involving real clients, and simulations. In addition, videos are a commonly used method of classroom teaching. They can activate verbal/linguistic, visual/spatial, and musical/rhythmic intelligences, allowing students to use their stronger intelligences and develop their weaker ones. Research also suggests that students appreciate visual stimulation and technology use when learning communication skills. How the case was studied: Students completed a brief end-of-course survey to gather both qualitative and quantitative data concerning their learning experiences with the activities described. About the case: To make undergraduate writing courses more relevant to the workplace, specific scenes from The Office were integrated to teach units on negative messages and intercultural issues. Following these clips, students completed both in-class exercises and course assignments pertaining to the topics covered. Results: After completing the class sessions and associated exercises described here, most students could discern the relevant concepts from the clips; they found both the clips and the associated exercises helpful in learning the concepts; and they recommended ongoing use in future classes. Students appreciated the comedic nature of the material, the use of different media, and the pop culture reference. Drawbacks included scenes focusing on what not to do, that often showed communication gone awry rather than the correct way to communicate. Some students also prefer more traditional teaching methods. Conclusions: The results indicate that the use of television clips along with associated exercises can be useful aids in teaching professional communication concepts.

Background: This teaching case describes the evolution of a course on content strategy aimed at advanced undergraduates and graduate students in the digital and professional writing programs at Michigan State University. The course has gone through three major shifts to reflect corresponding shifts in focus among professional and technical communicators: from developing content for the World Wide Web (original focus) to single sourcing; from single-sourcing to Enterprise Content Management Systems (ECMS), and from ECMS to content strategy. The case primarily focuses on the most recent shift. Research questions: How can a course on content strategy be useful to both advanced undergraduates preparing to enter the job market in industry and graduate students interested in learning theories in technical communication? In turn, how can a course on content strategy reflect current practices in industry while maintaining grounding for the course in academic research? Situating the case: Three emerging themes relevant to teaching content strategy emerge in the literature. The first is the role of the content strategist as an Editor-in-Chief, who creates a repeatable system for designing and managing all aspects of a website [1, 2, 3]. The second is the need to develop strategies for addressing stakeholders, especially clients and users, whose goals are to learn more about why they should invest in an organization and its broader vision. The third is adapting content for reuse, which involves designing content that can be easily accessed through various platforms and formats. How the case was studied: This is an experience report by the four faculty members who, together, have taught every section of the course in the last 15 years. Two of the instructors also participated in the course as students. About the case: The most recent version of the course is a one-term course that teaches theory and best practices for managing dynamic and distributed web content, while also incorporating assignments that help students practice content strategies with real clients. It addressed these issues with the previous version that focused on content management by collaborating with industry practitioners to help students understand the real-world implications of developing strategies for and creating web content with clients and organizations. It specifically addresses three themes identified from the literature-emphasizing the role of the content strategist as an Editor-in-Chief, differentiating the needs of clients and users, and designing for reuse. Course assignments include a landscape analysis of content-management systems and strategies used by various companies, designing content templates for specific clients, and developing a content strategy for a client selected by student groups. Key issues to address when developing the most recent version of the course included creating a course that was useful to graduate and undergraduate students aiming to enter content strategy professions, developing a balance between theory and practice in course readings and assignments, and revising a course to reflect current industry demands for skills in content strategy. Results: Anecdotal evidence from students is that the course was successful and acts as a defacto capstone for the program. Through their course evaluations and unsolicited follow-up emails, students exiting the most recent version of this course became valuable assets who help organizations develop big-picture strategies for adaptable content to be shared through various platforms. Conclusion: A course on content strategy that incorporates current industry perspectives helps graduate and undergraduate professional writing students become more adequately prepared for their future professions working with organizations.

This study explores the characteristics of authors who have published in technical communication journals between 2008 and 2012 to generate insights into who is actively contributing to scholarship in the field. These insights drive a broader discussion regarding programmatic implications and interdisciplinary approaches to research. Research questions: (1) Who is publishing in technical communication journals? In which departments are they housed and in which departments did they receive their Ph.D. training? (2) What relationship exists between an author's departments (current and Ph.D.) and the publication venues he or she chooses? (3) What relationship exists between an author's department (current and Ph.D.) and the type of research he or she produces? (4) What relationship exists between an author's department (current and Ph.D.) and collaboratively authored articles? Also, is there a relationship between doctoral training outside the US and collaboratively authored articles? (5) Among authors with Ph.D.'s in technical communication, is there a relationship between doctoral program and research output (collaboratively authored articles and research method)? Literature review: All disciplines, especially maturing disciplines, must examine and evaluate the research its scholars produce in order to identify trends that signal growth and areas that require additional growth. Previous research indicates that departments in which people trained and where they work influence the research profiles of individuals, and by extension, the field. This is particularly true in technical communication, whose research features a plurality of methods, a positive attribute of the field. However, an uneven distribution of research methods used in the field also presents potential areas for growth. Methodology: A data set of 674 authors who have published in the IEEE Transactions on Professional Communication (TPC), Technical Communication Quarterly, and Journal of Business and Technical Communication (JBTC), between 2008 and 2012 was coded for current department, Ph.D. department, department with a technical communication degree program, research method, and collaboratively authored articles. Data were analyzed using contingency table analysis and correspondence analysis. Results and discussion: Authors from English departments constitute nearly 30% of the sample; authors from information systems and technology departments and management, business, and economics departments made up more than 20% of the total sample. A little over 20% of the sample received a Ph.D. degree in technical communication. Authors from information systems and technology departments and management, business, and economics departments are highly associated with TPC. Authors from English departments and writing departments were associated with TCQ and JBTC. TC is associated with authors from education departments and human-centered design departments. Authors from information systems and technology departments and management, business, and economics departments were associated with surveys and experiments. Authors from English departments were associated with case study and mixed methods research. Non-US authors and ones from engineering, computer science, linguistics, information systems and technology, and management, business, and economics departments were all highly associated with collaboratively authored articles. These results provide insights into which disciplines are most influential and opportunities to consider the approaches and training of our diverse population of scholars in an effort to build a cohesive body of research. The results are limited by the time frame of the study, and future studies could examine a more extensive sample to examine shifts in authorship characteristics over time.

Research problem: Collaborative writing has dramatically changed with the use of cloud-based tools, such as Google Docs. System quality-both functional (i.e., what services the system provides) and nonfunctional quality (i.e., how well the system provides the services)-influences user satisfaction with these tools. Research question: Do functional and nonfunctional quality influence user satisfaction in cloud-based systems that support collaborative writing? Literature review: The intersection of literature from collaborative writing and system quality presents the theoretical foundation for this study. The literature on collaborative writing suggests that technology facilitates and constrains collaborative writing, while the literature on cloud computing highlights the challenges in ensuring various aspects of quality. Furthermore, literature on system quality emphasizes the importance of the different facets of quality (i.e., functional and nonfunctional) and their impacts on user satisfaction. Methodology: We conducted a survey of 150 undergraduate students enrolled in an information systems course at a large urban university. Results: The results show that functional and nonfunctional quality play a critical role in shaping user satisfaction with cloud computing and that nonfunctional quality has a stronger impact than functional quality. Implications: To ensure satisfaction with cloud computing, organizations need to provide adequate development and maintenance resources to ensure both types of quality, and they need to recognize that nonfunctional quality plays a key role in shaping user satisfaction with cloud computing.

Background: This case recounts my experiences during a four-year participatory design project with colleagues in Katanga Province of the Democratic Republic of Congo, where I attempted to develop a system for people working in rural areas to share business information via mobile phones. Research questions: For the first phase of this project: How do businesspeople in Katanga Province use their cell phones to support their business operations? How do they want to use these phones in their businesses? How do their use and attitudes compare with those of graduate students at a Midwestern US university? For the second phase of this project: Can a cell-phone delivered information system be designed for artisanal miners and small farmers in Katanga Province to share local pricing information for copper, cobalt, and maize? Situating the case: Researchers in participatory design for social and/or technological change have traditionally assumed that including users in early design phases will result in democratization of project outcomes. When these participatory design projects are situated in intercultural settings, however, they are complicated by political and economic conditions, as well as differences in values and social relations. Because participatory design relies on dialogue within robust, multimodal communication networks, weaknesses in this approach arise when trusted social relations are not in place upon which to build these multimodal communication networks. Cases of participatory design between colleagues in the US and Sub-Saharan Africa illustrate profound effects of political and economic inequities on participatory design projects. Methodology: This is an experience report of a project that developed initially from a classroom project in which my students in the US conducted a communication audit for a partner based in Katanga Province in the Democratic Republic of Congo. A US-based nongovernmental organization (NGO) arranged the partnership and I later went to the field to carry out this project. About the case: Working with an NGO while based exclusively in the US, we attempted to develop a system from which people working in rural areas could share business information, such as reporting business conditions in a rural location back to the NGO's Lubumbashi headquarters 75 km away, via mobile phones. The project did not work because people in Katanga were not familiar with the information design issues involved in the system and I was not familiar with the actual business situation at the NGO in Katanga. To address these issues, I traveled to the Democratic Republic of Congo and interviewed NGO staff and clients. But my presence in the NGO's Lubumbashi headquarters created irreparable social disruption. I continued the project with a new client in Katanga and revised goals for the information-sharing system, but that system, too, did not work for lack of a trusted social network of informants to participate in the information-sharing system. In the end, I was only able to complete an initial analysis of the needs. Conclusions: Despite the need to abandon the project, this case raised these questions about participatory design for information and communication technologies (ICT) projects when collaborators do not “speak the same language:” How can communication researchers effectively build trusted relationships with colleagues in developing nations in order to facilitate successful participatory design projects? Given the research obligations and reward structures at US universities, is it feasible for communication researchers to spend the time to build trusted relationships with colleagues in developing nations, which may not yield publishable research or quantifiable results for three years or more? Given the political and social conditions in many developing areas, can communication researchers rely on the stable conditions and personal relations that are necessary to conduct participatory design for ICT projects?

Research problem: This study provides insights into the role that a leader plays in improving relational capital, thereby motivating team members' citizenship behaviors in distributed teams. We address the following research questions: (1) What is the role of inspirational leadership in cultivating relational capital (i.e., reciprocity and commitment) in distributed teams? (2) Are team members' citizenship behaviors (i.e., knowledge sharing and interpersonal helping) influenced by relational capital in distributed teams? (3) How does technology support for cognitive and affective contextualization facilitate leaders to improve organizational communication? Literature review: The purpose of the review was to provide a theoretical background for the variables in this study. Based on the relevant theories on relational capital, leadership, organizational citizenship behavior (OCB) and contextualization, this study reviewed how previous studies link these theories to one other, and proposed the positive relationship between leadership, relational capital and OCBs, as well as the moderating relationships of technology support for contextualization. Methodology: The researchers conducted a quantitative survey with 141 respondents in a major university in Asia. The subjects were part-time graduate students pursuing their master's degree. Researchers administrated a paper-based questionnaire along with a cover letter explaining the study's objectives. Responses indicating teams that were situated in only one location and their role as team leaders were removed from the analyses. Participation was completely voluntary. The researchers chose partial least squares to test the hypotheses since it has fewer restrictive assumptions and its ability for analyzing measurement and structural models. Results and discussion: This study highlights the importance of inspirational leaders in cultivating two kinds of relational capital, namely commitment and reciprocity. This study also explores the differential values of contextual information from the cognitive and affective dimensions. A key result is that the effect of inspirational leadership on reciprocity is strengthened when there is technology support for cognitive contextualization. At the same time, technology support for affective contextualization has a direct impact on commitment. These findings provide empirical support for affective and cognitive contextualization in distributed organizational communication, and suggest a way for distinguishing between reciprocity and commitment. This study concludes by illustrating the positive effects of commitment on citizenship behaviors, such as knowledge sharing and interpersonal helping. The implication of this study is that when teams are physically dispersed, there should be more emphasis on leadership with inspirational attributes to get their team members to perform beyond standard requirements. In addition, this study provides leaders and organizations with an opportunity to reflect on the appropriate technology that can be adopted to compensate for insufficient communication. The limitation of this study is that each respondent represents his/her working team. As a result, it may introduce bias to the findings. In addition, self-reported measures may also cause common method bias. Future research could consider the addition of objective measures and longitudinal work to reduce the possibility of common method bias, and investigate how work behaviors change over time.

Research questions: How can our current knowledge of experiential learning be applied to cross-cultural web-based training? How do postproject interviews with the participants advance our knowledge about experiential learning? What practical recommendations for teachers and trainers can be offered based on this and similar case studies? Situating the case: Literature on virtual teams stipulates the importance of teaching leadership development within teams, including methods of conflict resolution, and flexibility in methods and tools of communication. Literature on experiential learning places a high value on learner experience, and on indirect and combined methods of assessing experiential learning projects. Methodology: The case was studied through the analysis of data obtained from unstructured class interviews with three of the US-based participants of the teaching project. Interview participants were chosen to ensure a variety of responses about their experiences while taking part in the project. About the case: The project was a part of an introductory graduate-level seminar in technical and scientific communication. Graduate students in technical communication from the US and graduate students in marketing from Ukraine participated in the project. The participants worked in virtual teams to create collaborative analyses of localized versions of websites of transnational corporations. The findings of this research are as follows. (1) Virtual teams work more effectively when given time to build trust and connections among participants. (2) Virtual teams work more effectively when time is devoted to the development of leaders and the articulation of leadership responsibilities within teams. (3) Experiential learning team participants use a variety of communication tools depending on the nature of the communicative task at hand. (4) As part of the learning process, virtual team members recognized and attempted to adjust to cultural and professional discourse differences between countries and professional fields.

Work is described on a National Science Foundation grant that supports the development, assessment, and dissemination of ldquomicro-insertionrdquo problems designed to integrate ethics into the graduate engineering curriculum. In contrast to traditional modular approaches to ethics pedagogy, micro-insertions introduce ethical issues by means of a ldquolow-doserdquo approach. Following a description of the micro-insertion approach, we outline the workshop structure being used to teach engineering faculty and graduate students how to write micro-insertions for graduate engineering courses, with particular attention to how the grant develops engineering students' (and faculty members') ability to communicate across disciplinary boundaries. We also describe previous and planned methods for assessing the effectiveness of micro-insertions. Finally, we explain the role that technical communication faculty and graduate students are playing as part of the grant team, specifically in developing an Ethics In-Basket that will disseminate micro-insertions developed during the grant.

Based on feedback from graduate students, from science and engineering faculty who teach graduate students, and from surveys about the skills graduate students need, the authors have designed and taught a graduate-level course in academic publishing. This article describes the need for the course and the theory behind its design, outlines the course content, and presents assessment data from the first three course iterations. The findings indicate that this course has increased students' awareness of the role of rhetorical and discourse knowledge as well as their level of confidence in their ability to write and publish professional work. Further, findings from interviews with faculty advisors yield insight into the benefits of the course for students, advisors, disciplinary programs, and cross-curricular initiatives

As virtual teams constitute an important and pervasive organizational structure, research with the aim of improving the effectiveness of these teams is vital. Although critical topics such as conflict, coordination and trust are being addressed, research on creativity in virtual teams has been quite limited. Given that creative solutions to complex problems create and sustain a firm's competitive advantage, an investigation of creativity in virtual teams is warranted. The goal of the current study is to explore the influences on creativity in asynchronous virtual teams. Predicated upon grounded theory, this exploration is accomplished through an in-depth qualitative analysis of the team communication transcripts of ten virtual teams. Teams were composed of graduate students who interacted solely via an asynchronous, computer conferencing system to develop the high-level requirements and design for a new innovative product. Significant inhibitors to the creative performance of virtual teams included dominance, domain knowledge, downward norm setting, lack of shared understanding, time pressure, and technical difficulties. Significant enhancers to creativity included stimulating colleagues, the existence of a variety of social influences, a collaborative team climate, and both the surfacing and reduction of equivocality.

It is commonly accepted that writing instruction should meet the specific needs of writers and that students in scientific and technical fields benefit more by learning to write to match the requirements of their specific fields. A variety of models for writing classes have been proposed to meet these needs, from genre-based approaches to courses targeting specific disciplines to general courses serving a heterogeneous group of students from many disciplines. Although persuasive arguments can be made for discipline-specific writing courses, many writing courses for nonnative writers at U.S. universities operate with two key constraints. First, monetary and curricular limitations mean that students from a variety of disciplines are placed in the same course. Second, these courses are staffed by instructors who, while well-prepared in addressing language needs of nonnative writers, may know very little about the content and conventions of engineering and science. This paper discusses a writing course which works within these constraints and has been developed for graduate students who are early in their program of study. In the course, groups of students carry out an original research project as a vehicle to learn professional writing conventions common to research papers in a variety of scientific and engineering fields. In addition, students analyze written conventions in published articles within their fields to raise awareness of how general conventions are worked out in their individual disciplines. General principles for the course are discussed, and samples of successful research topics are provided.

Practitioners of research in a particular field have extensive knowledge of how to operate successfully in that field and communicate effectively with others, within the boundaries of their own language and culture. However, when it comes to inducting novice researchers into these skills, difficulties are often encountered, and more so when the novice comes from a different language and cultural background. At the same time, specialists in English teaching or cross-cultural communication aiming to prepare novices to enter such a research environment often lack access to the details of how things are really done there. At The University of Adelaide, South Australia, this situation is being addressed through a new program for international postgraduate students in their first semester of enrolment. This Integrated Bridging Program (IBP) relies on collaboration between the discipline specialist researcher and language and learning specialists and is informed by the perspectives of systemic functional linguistics (SFL). This paper presents an overview of the IBP, followed by details of its operation in the Faculty of Engineering. Information is included on outcomes of the collaboration in specific instances, and how SFL theory has been applied to develop a flexible and effective induction which is highly valued by both staff and student participants.

The author discusses his experience as a graduate student in the Technical Communication Program at Oklahoma State University (OSU). He discusses activities that he found particularly valuable being an intern, namely, participating in the Society for Technical Communication (STC), writing for publication, and giving oral presentations.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

The author focuses on criticisms of technical communication education as training that is too narrowly technical. He endorses the implementation of a program of general education that introduces undergraduate students not only to essential knowledge, but also to connections across the disciplines (E.L. Boyer, 1987). This program would include limitations on expansion of the major as a percentage of total credit hours required, and for greater restraint in course development, as well as more focused attention to meeting academic goals and objectives prior to vocational and career ones.

The syllabus for a course in teaching technical writing is presented. The course is intended for graduate students, who will in turn use the course material to teach technical writing to college undergraduates.

Here is one aspect of technical communication that has seldom been explored in such revealing depth. Indeed, Sternberg makes a deep penetration of the ways to prepare a successful dissertation and still keep your sanity.

The work in editing which is outlined here ensures that graduate students become aware of editing processes through experience and research, through practice and theory. By developing and using levels of edit and editorial dialogue in editing workshops and by researching and examining their own and other people's techniques, the students develop their own theories of editing processes. And through their group editing and their individual editing experiences and research, the graduate students learn basic editorial values and editing techniques that they can use to help others communicate well. Included is an appendix of selected resources on editing processes consisting of approximately 150 items.

Deals with a successful attempt to improve the linguistic proficiency of international graduate students at Tennessee Technological University. Without proper guidance by skilled English language instructors at the very beginning of their graduate program, these newly arrived students may find themselves at a disadvantage in the American classroom because they lack the necessary aural comprehension and oral proficiency to take advantage of the learning environment. A pilot program at Tennessee Technological University has demonstrated that the international student's ability to process technical and nontechnical English efficiently in oral and aural models can be improved without requiring the student to take time-consuming intensive English programs on arrival in the US. Concentrated aural practice in the areas of listening acuity, inferencing, and problem solving yielded gains in proficiency over a short period. Graduate faculty members have reported improvements in student attitudes and in course work, as well as greater ease in communicating with these students.

This book tells you virtually everything you care to know about letter writing; resumes; interviews; sales and customer relations letters; libraries and their resources; note-taking; the differences between a summary and an abstract; preparing and using questionnaires; designing visuals; writing instructions; sales, progress, trip, and incident reports; and various types of oral reports, from telephone conversations to formal speeches. It is written for undergraduate students preparing for such careers as (I quote from the first chapter) “executive secretary, computer operator, forestry, law enforcement, dental hygienist, and nurse.” This comprehensiveness is either a strength or a drawback, depending on the use you wish to make of the book. A teacher's guide is available.

It should be clear to graduate students and fledgling writers in all branches of science that they oeed to write about their work and to publish their results.The present book addresses this need and has some unique qualities-it is far more readable than most books of its kind and is liberally sprinkled, with humorous but pithy observations.Books on technical writing frequently are devoted to longwinded exposition on the virtues of