<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Introduction:</b> We present a case study of a user-experience (UX) graduate certificate. This program is part of a stackable group of credentials offered by a larger technical and professional communication (TPC) program. Our goal was to gather feedback from graduates, supervisors of graduates, current students, and instructors to identify best practices, challenges, and other lessons that can help TPC programs contribute to UX education. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">About the case:</b> The UX graduate certificate program is a 16-credit, fully online program that learners can complete in nine months. The program draws learners of diverse backgrounds and has enabled them to become UX professionals. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Situating the case:</b> UX education programs have sprung up across the academy and industry. Little scholarship, however, has examined the effectiveness of these programs. As TPC competes with other organizations in UX education, it is critical to investigate TPC-originated UX programs. It is particularly helpful to juxtapose the perspectives of the classroom and industry. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methods:</b> We conducted 13 semistructured interviews. These interviews examine, among other topics, what draws learners into the certificate program and how the certificate program has helped them in their subsequent career advancement. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> We found that a short-term, asynchronous certificate program is effective for novice learners to get into the UX field and advance their career. The most prominent strengths of this program include its conceptual depth, its quality of teaching, and its flexible learning. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion:</b> TPC programs have a distinctive role in shaping UX education. The power of their rhetorical foundation enables them to cultivate UX leaders and advocates. In turn, UX education helps TPC programs adapt to the changing landscape of higher education.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> Fluent and accurate speaking is an essential set of skills that engineering students strive to achieve, as they can lead to better job placement and a promising future. This article documents a speaking assessment carried out among 120 engineering students who have undergone two semesters of Technical English courses in the final year of their study. The students from diverse departments opted for the English for Competitive Exams elective course to improve their English language proficiency. The objective of the elective is to train the learners in essential language components for facing high-stakes competitive exams with an integrated language skills approach. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> This linguistics-focused study documents a cluster strategy, a pedagogical attempt at speaking, with a culminating self-reflection phase. The strategy cluster was thoughtfully designed and integrated throughout the semester to enhance the students' speaking competency. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. How do learners perceive the effectiveness of speaking skills practice given to them in the online sessions? 2. What benefits through feedback have learners achieved during these sessions? 3. How do students perceive the role of self-directed efforts toward improving their speaking skills? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methods:</b> Students were trained on speaking skills as part of a semester-long online course, and an assessment for speaking skills was designed in which students answered 10 self-reflective questions about their perception and usefulness of practice, feedback from the instructor and peers, and self-directed efforts. Each student's recorded audio file of an average of 11 minutes 24 seconds was uploaded to the learning management system (LMS) as part of the assessment. A qualitative and interpretative investigation of their answers reflecting their learning experiences during the semester, based on the activities and self-regulation, and their self-rating were analyzed thematically. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results and discussion:</b> The findings of the metainvestigation show significantly valuable insights with potential implications on the language teachers’ perception of teaching speaking skills in the classroom, especially in the current online environment. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> We conclude that using the strategy cluster comprising practice, feedback, and self-directed efforts with a culminating phase of oral self-reflection is highly beneficial in developing speaking skills in engineering courses focusing on technical communication.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> The recent COVID-19 pandemic forced most universities into online course delivery. As such, the rapid expansion of online learning and the prospect of its permanent increase for many institutions have sharpened the issue of the efficacy of remotely delivered courses. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> Past studies have compared face-to-face (FTF) courses with online courses, with mixed results. However, the broad understanding is that efficacy differs based on the subject area. Educators frequently view theory-based courses as being better suited to online teaching than hands-on or experiential courses. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research question:</b> Can information technology courses—especially those that are more experiential and technical—be supported through online learning given the extent of differences in efficacy between online and face-to-face experiential, technical courses? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research methodology:</b> We compared multiple sections of an experiential IT Outsourcing class over several quarters in two course delivery modes. The two modes were FTF delivery and online synchronous delivery. Students in each course section responded to two surveys where they rated their knowledge of different topics at the start and end of the course. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> Online students reported greater increases in learning on average across all measured items. Self-reported knowledge gains were significantly greater in five items, mostly in soft skills and project management knowledge. The only significantly improved technical IT skill was in using software for virtual meetings. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions and implications for education:</b> We conclude that universities should embrace teaching experiential IT-based courses virtually, as it is possible to obtain greater improvements in self-efficacy, counter to much existing research. This is especially the case as instructional technology improves.

<b>Introduction:</b> The COVID-19 pandemic brought unprecedented challenges to universities when instruction had to shift entirely online. Universities were quick to survey their students about those challenges, and education researchers are now focused on building more effective online experiences based on student feedback. <b>About the case:</b> The loss of in-person instruction was difficult for engineering students in practice-based courses as they lost the courses' hands-on aspect, which is essential for reinforcing theoretical concepts. They also lost the support provided through daily interactions with their peers and instructors. <b>Situating the case:</b> Students in a required four-course practice-based mechanical engineering sequence shared their perspectives via reflective portfolio essays on how shifting to online instruction affected their ability to participate in their learning communities and negotiate meaningful learning experiences. <b>Methods/approach:</b> Through thematic analysis of the reflective essays, we applied the lens of communities of practice to put the students' responses into context. <b>Results/discussion:</b> The students' concerns varied depending on their position in the course sequence and the course; however, most students felt that the loss of in-person interaction was most detrimental and disruptive in the transition to online instruction and yielded communication and teaming issues. <b>Implications and conclusions:</b> Five implications arose from the results of this study, including recognizing the unique challenges of online learning in practice-based courses, instructing students in virtual communication tools, exercising empathy, being mindful of cognitive load, and researching self-directed learners in online environments. In addition, faculty should consider the importance of students' communities of practice and build opportunities to maintain and strengthen the bonds of those communities within their courses, both online and face to face. They should also add more opportunities for virtual interaction early in the curriculum to build digital communication skills, which will undoubtedly be required in their careers.

Introduction: Online learning and work are commonplace in both engineering and professional communication. To be effective online, even experienced face-to-face teachers require new skills. About the case: This case reports on the design and delivery of faculty training on teaching online at a Norwegian university during the COVID-19 pandemic. Two questions are examined: 1. What topics and training designs are suitable for beginning online teachers with little time to implement the results of the training? 2. In this emergency context, how do local conditions impact the design and delivery of such training? The training focused on building interactive online courses, providing formative feedback for students, and choosing between synchronous and asynchronous teaching. Situating the case: The literature suggests that teachers often undergo a shift in their teaching philosophies and methods when transitioning to online environments. Methods/approach: Pretraining and post-training reflection were used as informal data sources to develop the training sessions and to holistically discuss the themes that emerged from the training. Results/discussion: Two online and one face-to-face 2-hour training sessions were delivered to three groups of faculty. Three main themes emerged from the training: active learning, synchronous/asynchronous teaching, and providing formative feedback to students. Conclusions: Challenges included convincing participants to shift from the lecture as the main method of instruction to more interactive and active techniques, as well as reconciling the standardized course study plans with individual teachers' instructional needs. Larger studies of training programs and more formal methods of data analysis are suggested.

Research problem: The role that physical, temporal, and cultural distances play in global software development projects has been well researched. Culturally diverse teams separated by physical distances across multiple time zones face significant challenges in collaborating effectively with each other. This article examines a fourth dimension-cognitive distance-that relates to the problem-solving style of teams that can also have an impact on their ability to collaborate successfully. Research questions: 1. Does cognitive distance affect communication among global software development teams collaborating with each other? 2. How does cognitive distance affect the sentiment/emotion of global software development teams collaborating with each other? Literature review: Prior research shows that collaboration among teams on global software development projects is impacted by practices to manage collaboration; appropriate use of collaboration technologies; collaboration readiness that relates to individual characteristics such as personality traits, motivation, and trust; and shared understanding in group problem-solving. While shared understanding has looked at the effectiveness of the use of common language and knowledge sharing, it has not examined how differences in problem-solving styles of geographically dispersed teams impact their ability to collaborate successfully. Methodology: We examined project artifacts and email communication among geographically dispersed teams within a global software development project. From the project artifacts, we examined tasks allocated to different teams. From the emails, we established the communication network and volume of communication, and performed a sentiment analysis on email content. This analysis allowed us to observe not only the quality of communication among the teams but also the sentiment/emotion that reflected how well they were working together. Results and discussion: Managing teams that vastly differ in problem-solving styles and tasks requires that project managers be aware of these differences and introduce liaisons that reach across the teams to help bridge the cognitive divide.

Background: Knowledge workers have become “technologically-tethered,” increasingly using mobile and communication technologies to engage in work during nonwork or “after-hours” personal time. Literature review: Research has identified several individual- and organizational-level predictors of this after-hours technology-enabled work behavior and its primarily negative consequences. However, little is known regarding the behavior's potential benefits or the ways in which it is affected by technology characteristics. Research questions: 1. How do technology characteristics affect after-hours work connectivity? 2. How does after-hours technology use affect work-life balance? Methodology: We test our hypotheses with a survey-based research design involving 312 knowledge workers, and analyze our data with covariance-based structural equation modeling. Results: After-hours work connectivity increases when the technology affords lower levels of immediacy and greater levels of concurrency, rehearsability, and reprocessability. A post-hoc analysis reveals that workers who might be expected to have low levels of after-hours work connectivity-such as those who have children at home or whose employers have a high segmentation norm-have higher levels of after-hours connectivity than their counterparts when the technology has high concurrency. We also find support for a curvilinear (inverted-U shaped) relationship between after-hours technology use and work-life balance. Conclusion: Individuals are amenable to interweaving technology-enabled work with nonwork tasks when the technology facilitates asynchronous and user-controlled interactions. Furthermore, this interweaving has a positive impact on work-life balance, up to a point. We discuss the implications of these findings for research and practice.

Introduction: With the growing need for intensive and online course formats, it has become increasingly difficult to determine what combinations of knowledge and skills that are important for both academia and industry can best provide students with the grounding for exploring the questions of global technical communication (TC) during their programs. About the case: The 7.5-week online global TC course at Arizona State University is divided into six theme-based units and a unit that focuses on a research/revision project. Situating the case: While over the last 20 years, excellent practical materials for teaching global TC have been published, there is a need for comprehensive course descriptions, particularly for courses in online and intensive formats. Methods/approach: The course was based on an extensive literature review of academic and trade publications. The course's effectiveness was analyzed based on final reflective discussion assignments and anonymous student course evaluations. Results/discussion: The literature review revealed six major themes that define global TC: culture and communication, the frameworks of culture, verbal communication, global content and technology, visual communication, and cross-cultural collaboration and audience work. Each unit addressed one of these themes. The course was well-received, and students started posing critical questions to explore in future courses. Conclusions: In our program, having a dedicated global TC course was very beneficial because it introduced students to concepts that they could further explore in other 7.5-week online courses. In addition, I present recommendations for adopting/adapting the course, as well as its limitations and suggestions for future research.

Background: This paper examines creativity in content management (CM) by presenting a case study analysis of an original, open-source, Web-based learning-management system (LMS). It explores existing literature and suggests new ideas about creativity and CM. Research questions: How can we conceptualize creativity in relation to CM? How can creativity be operationalized into specific design practices within CM? What dimensions of creativity should be considered when designing or evaluating creative CM systems?Situating the case: Theoretical research in content-management systems (CMSs) and LMSs has revealed a gap in our field's current understanding of how creativity relates to CM. Research studies related to the measurement of creativity have provided insight into characteristics and methodologies that could be adopted and adapted to evaluate creativity in CM. Studies from the learning sciences have investigated where LMSs fall short and suggested where new opportunities exist to better facilitate the informational needs of users. These works have pointed to a need for research on integrating creativity and CM, both in content and in the systems that manage content, and have laid the groundwork for this study. Methodology: This research investigates theories of creativity as they relate to CM by conducting a case study analysis of unique instructional software designed to deliver content to students enrolled in a university course. The primary evidence is taken from notes about the design and evaluation of the software and from survey data illustrating students' user experiences. About the case: We developed a classification strategy for exploring creativity along three dimensions-importance, novelty, and affect-and then used this strategy to explore a unique system's approach to deal with content challenges in each of those areas. User experience impressions provide evidence of successes and failures of experimental CM in these domains. Conclusions: The study finds that this original LMS design did contain features that exhibited novelty, importance, and affect, and that such features can be used to identify creativity in product design as well as to assess the design of complex software systems such as CMSs and LMSs. This detailed analysis of an original design for an LMS suggests new ideas for implementing and using CMSs and LMSs in technical communication. The study concludes by presenting a rubric for evaluating creativity in CMSs and LMSs, or for designing such systems with creativity in mind.

Research problem: Our study focuses on how students collaborate online to produce specific written genres, using particular collaborative technologies to work together productively, and how instructor feedback and student perspectives on collaborative work influence those activities in online classrooms. Research questions: When composing using collaborative web-based writing applications, do students focus primarily on the interface or the text space? What kinds of expectations about collaborative writing do students bring to the interface and text space? To what extent can we characterize students' acknowledgement of a third space, what we have identified as “communicative interaction?” Literature review: Workplace collaboration is important because organizations increasingly demand effective collaborators, team members, and team leaders, and technologies for sharing, cobuilding, and feedback are readily available to support these activities. Student preparation for workplace collaboration is important because students struggle when they are asked to write together, particularly when the collaborative process involves new technologies, and yet knowledge of collaborative writing strategies and experience with collaborative technologies, such as Google Docs, are the very competencies that organizations expect of them. Methodology: Thirteen groups of 3 to 4 technical writing students and science communication students enrolled in online professional writing courses at a major research university wrote feature specifications and reports on the globalization of the sciences, respectively, using Google Docs within Google Drive. Sixteen of 37 students responded to a set of questions asking them to reflect on their experiences working collaboratively, learning new genres, using the collaborative environment, and revising with instructor feedback. Results and conclusions: We found that students struggled most with adapting their already established collaborative strategies grounded in face-to-face learning situations to an online learning environment, where they felt their means of communication and expression were limited. The results suggest that effective collaborative experiences, properly executed, represent a repertoire of competencies that go well beyond only technical considerations, such as being able to effectively assign roles, set milestones, and navigate the numerous tasks and processes of writing as a team. The small number of students and the single instructor with her own particular feedback style limit the study. Future research includes looking at how different feedback styles influence student collaborative writing.

Problem: E-learning has become a standard in many organizations to train its workforce and build an information network that encourages collaborative knowledge sharing. As a result of technological and global factors, the complexity of delivering successful e-learning courses and products is an increasing challenge for subject matter experts and instructional designers. Online training courses have become blended learning environments, comprised of synchronous and asynchronous modes of delivery, multiple media forms, and global and localized audiences to meet the demands and flexibility it affords. Successful blended e-learning is more than simply mixing online and live instructional modes; it can also include a combination of multiple media types, technologies, and communication modes. E-learners have become multimodal learners, with the ability to adapt to multiple media forms, environment types, and tools. Key concepts: Understanding the complex interaction of technology use, collaborative knowledge sharing, and media can facilitate more effective communication exchanges between instructor, content, and learner. Some concepts that help describe the complexities of blended e-learning include technological appropriation, technological accommodation, media richness, media synchronicity and naturalness, blended e-learning, and collaborative knowledge sharing. Key lessons: Research trends suggest learners appropriate technology and media forms, and evaluate usefulness based on a range of factors, including richness, experience, perception, and recommendation. Blended learning environments add complexity by mixing spatial (distributed and colocated) and temporal (asynchronous and synchronous) components with increased levels of collaborative knowledge sharing. From these research trends, the following best practices for developing e-learning are recommended: (1) consider media richness factors and user preferences in media and tool selection; (2) encourage personalization to foster trust; (3) facilitate collaborative knowledge sharing both inside and outside the training setting; (4) balance roles as knowledge facilitator, coach, and information manager; and (5) invest additional time in both course and instructor preparation. Implications: Blended e-learning presents a number of challenges for subject matter experts and designers of instructional content. Subject matter experts must consult with instructional designers and consider the different media platforms, environments, and formats that optimize the best pairing of content with delivery mode and media type. Content experts and designers must collaborate on methods of effectively adapting course content to account for perceived richness, user experience, and task complexity. Instructors must also invest additional time in planning and accounting for user preferences and communication practices in online training.

Research Problem: There are no prior studies comparing modes of communication for virtual teams working over a substantial period of time that combined an initial synchronous desktop audio or video meeting with subsequent text-based computer-mediated communication (CMC). Research Questions: Does the initial medium condition impact decision-making quality, creativity, group development, and process satisfaction? Literature Review: Previous literature on media richness (the ability of a medium to carry and reproduce information based on feedback, multiple cues, language variety, and personal focus) and group outcomes (the level of creativity and quality of the work delivered by the group) suggests that ad-hoc groups using asynchronous CMC alone (without any initial meeting) or asynchronous CMC combined with an initial face-to-face (FTF) meeting have significantly higher levels of creativity and decision quality, compared to single-mode synchronous CMC groups or FTF groups. Methodology: In this study, a laboratory experiment was conducted with 136 participants from 14 countries. All teams used asynchronous CMC for two weeks for a software requirements task, following an initial synchronous meeting in one of four conditions: FTF, desktop audioconferencing, desktop videoconferencing, or text only. Results and Discussion: Results suggest that there are no significant differences among the four conditions. This research indicates that it does not matter what medium is used for an initial short meeting of a group that is to subsequently work together via asynchronous text communication.

Results in past studies comparing teaching time and effort in online and face-to-face (FTF) teaching environments have been inconsistent. This research study compares the instructional time and effort it took the authors to teach the same course online and FTF in their respective universities. The authors hypothesize that it takes more time to teach online courses. The results of the two-semester study show that both authors spent more time per student, approximately 20% more, in the online courses. In the total time spent per student online compared to the total time spent per student FTF, the paired-samples t-test showed a statistically significant difference (t(3)=6.163 , p=0.009). The authors speculate a number of factors contributed to this difference and the perception that teaching in an online environment takes more time and effort than teaching in a FTF environment.

This study empirically examines the general propositions of media capacity theories using a newer and increasingly popular communication medium: instant messaging (IM). We develop hypotheses based on the proposition that synchronous communication media are perceived to be more effective for convergence communication while asynchronous communication media are perceived to be more suitable for conveyance communication. These hypotheses were tested using data collected from 81 IM users in four organizations by means of survey instruments developed for this study. The results suggest that although IM was perceived to be a highly synchronous communication medium, it was not perceived to be as effective for convergence communication as it was for conveyance communication. These results seem to challenge the general propositions of media capacity theories. Theoretical implications are discussed.

<para xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> Engineering teams are often globally distributed and comprise participants from multiple disciplines and cultures who rely on professional communication support. Companies, organizations, and institutions increasingly embrace these virtual teams and use a variety of information and communication technologies to support synchronous and asynchronous team interaction (e.g., chat, videoconferencing, email, group support systems, instant messaging, and forums). More and more, communication takes place without being face-to-face. Students should be prepared for such a workplace. However, it is difficult to emulate the specifics of real-world projects in a 100-hour university course. One way to bring the real world into the classroom is by combining the efforts of 100 students into a 10,000-hour project. This paper describes the Hong Kong-Netherlands project (HKNet) as an example of an integrated learning activity among multiple international institutions that brings the reality of engineering management with professional communication into educational contexts. Virtual teams comprising students from different parts of the world build websites on specific software topics that are then integrated into a single product. HKNet has entered its tenth year, and over 1000 students have participated. </para>

New forms of computer-mediated, online learning can benefit from new forms of assessment that fit the medium and the pedagogical style of the online environment. This paper investigates students' learning styles and learning strategies in taking online collaborative exams. Applying constructivist and collaborative learning theories, the collaborative examination features students' active participation in various phases of the exam process through small group activities online. Students' learning strategies, including deep learning and collaborative learning, are investigated using a 1 3 field quasi-experiment to compare the team-based collaborative online exam with the traditional in-class exam and with the participatory exam, where students participate in the online exam processes individually. Data analysis using results from 485 students indicates that collaborative examinations significantly reduced surface learning in exam study, enhanced interactions and the sense of an online learning community, and increased perceived learning. The results also suggest learning predispositions were significantly correlated with exam study strategies, and provide indications of their effects on learning strategies.

Findings from a previous study indicate that dominance was a key inhibitor of creativity in virtual teams. This study extends understanding of dominance through an in-depth, qualitative analysis of eight virtual teams. Two research questions are addressed: (1) how is dominance manifested in virtual teams? and (2) why does dominance occur in some teams, and not others? Findings indicate that dominance occurred in three different patterns. Although both males and females dominated, a commonality across patterns was that the dominant individual belonged to the majority sex in each team. Furthermore, dominance was driven by a combination of a few team member status traits. When one or more status markers belonged to a single person - the dominant member - and were absent in other team members, dominance was pronounced. In teams that did not experience dominance, these status indicators were spread across multiple members. Additionally, even though all teams communicated strictly via asynchronous computer-mediated communication (CMC), equalization was not evidenced in the majority of teams. Status characteristics theory and proportional representation theory provide a basis to explain the prevalence, as well as the absence, of dominance in these virtual teams.

Technology mediated learning (TML) is gaining interest from both academic researchers and communication professionals as training with Internet technology and Web-based distance learning become increasingly popular. This paper investigates social norms, individual-level cultural orientation (collectivism), and affective commitment (internalization and identification) and studies their influences on the system users' (or learners') attitude toward sharing knowledge by email in the TML environment. An empirical test of the proposed model was conducted in the pilot test (n=155) and the main test (n=411). Theoretical and practical implications of these findings for TML, knowledge management, and e-collaboration are discussed in the paper.

This study investigated the impact of weblog use on individual learning in the context of university senior-level business education. As an emergent form of personal communication, weblogs enable people to publish their thoughts as webpages, and to share information and knowledge. Recognizing the potential impact of weblogs on knowledge expression and sharing, this research sought to empirically examine whether the continuous use of weblogs as online learning logs would affect student learning performance. The assumption was that effective use of weblogs promoted the constructivist models of learning by supporting both cognitive and social knowledge construction, and by reinforcing individual accountability in learning. Results from an Information Systems undergraduate course with 31 participants indicated that the performance of students' weblogs was a significant predictor of the learning outcome (while traditional coursework was not). Moreover, individuals' cognitive construction effort to build their own mental models and social construction effort to further enrich/expand knowledge resources appeared to be two key aspects of the constructivist learning with weblogs. Our results imply the potential benefit of using weblogs as a knowledge construction tool and a social learning medium

<para xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> Online learning environments in the US typically assume linear information structures, a reliable and proven approach toward e-learning. Linear information structures are ubiquitous in the US for many reasons but generally address writer-responsible authoring, low context communication styles, individualism and achievement, and monochronic or sequential temporal order. Each of these characteristics addresses the cultural requirements of the majority of e-learners in the US. However, when adapting or internationalizing e-learning environments for other cultures, many US assumptions fail to meet the unique demands of the target audience. Consequently, a streamlined and minimalist linear information structure excludes numerous cultural requirements for many international audiences. Using an example developed at a global technologies firm in California, this tutorial explains the proven effectiveness of current US e-learning prototypes and delineates the internationalization requirements for Japanese audiences. </para>

Asynchronous-distributed (AD) collaborative writing (CW) is an important form of the growing trend of distributed work. However, AD CW typically results in multiple process losses. We argue that using advanced writing technologies designed for AD work alone is not sufficient by itself to overcome these losses. Instead, adopting high levels of process structure delivered in the form of explicitly written procedural scripts can improve the results of AD CW groups. We performed an experiment with over 500 participants working in groups supported by advanced CW technologies that were designed for AD work. Participants were given six weeks to conduct their work. We found that high levels of process structure in novice AD CW groups that worked on a moderately complex task created significantly better outcomes than did groups using low levels of process structure. Groups with high levels of process structure had better results in terms of production, document quality, satisfaction, relationships, and communication. In no case did low-structure groups outperform high-structure groups. This research supports our hypothesis that increased process structure delivered in the form of a repeatable process script can decrease process losses and increase process gains in novice AD CW groups. We conclude that it is not sufficient to give novice AD writing groups CW technology and time to conduct their tasks; these groups also need appropriate procedural support, which can be provided effectively through written scripts.

As virtual teams constitute an important and pervasive organizational structure, research with the aim of improving the effectiveness of these teams is vital. Although critical topics such as conflict, coordination and trust are being addressed, research on creativity in virtual teams has been quite limited. Given that creative solutions to complex problems create and sustain a firm's competitive advantage, an investigation of creativity in virtual teams is warranted. The goal of the current study is to explore the influences on creativity in asynchronous virtual teams. Predicated upon grounded theory, this exploration is accomplished through an in-depth qualitative analysis of the team communication transcripts of ten virtual teams. Teams were composed of graduate students who interacted solely via an asynchronous, computer conferencing system to develop the high-level requirements and design for a new innovative product. Significant inhibitors to the creative performance of virtual teams included dominance, domain knowledge, downward norm setting, lack of shared understanding, time pressure, and technical difficulties. Significant enhancers to creativity included stimulating colleagues, the existence of a variety of social influences, a collaborative team climate, and both the surfacing and reduction of equivocality.

There has been a proliferation of competing explanations regarding the inconsistent results reported by the e-collaboration literature since its inception. This study advances another possible explanation by investigating the range of multilevel issues that can be encountered in research on the use of synchronous or asynchronous group support systems. We introduce concepts of levels of analysis from the management literature and then examine all empirical studies of e-collaboration from seven information systems journals for the period 1999-2003. We identified a total of 54 studies of e-collaboration in these journals, and after excluding 18 nonconforming studies - those that were primarily conceptual, qualitative, or exploratory only-we analyzed the levels of analysis issues in the remaining 36 empirical studies. Based on our analysis and classification of these studies into six different clusters according to their levels of analysis, we found that a majority of these studies contain one or more problems of levels incongruence that cast doubts on the validity of their results. It is indeed possible that these methodological problems are in part responsible for the inconsistent results reported in this literature, especially since researchers' frequent decisions to analyze data at the individual level - even when the theory was formulated at the group level and when the research setting featured individuals working in groups -may very well have artificially inflated the authors' chances of finding statistically significant results. Based on our discussion of levels of analysis concepts, we hope to provide guidance to empirical researchers who study e-ollaboration.

In this paper we investigate the effects that team size has on geographically distributed team behavior and technology choice. We report results from a survey of distributed team members conducted within a large, multinational technology manufacturing organization. Responses indicate that members of smaller teams participated more actively on their team, were more committed to their team, were more aware of the goals of the team, had greater awareness of other team members, and were in teams with higher levels of rapport. Larger teams are more conscientious than smaller teams in preparing meeting agendas. Team size was also associated with different technology choice: larger teams adopted technology to support the coordination of asynchronous work, while smaller teams adopted technology that primarily supported collaboration. We discuss the implications of distributed team size for team performance and technology adoption.

There has been a proliferation of competing explanations regarding the inconsistent results reported by the e-collaboration literature since its inception. This study advances another possible explanation by investigating the range of multilevel issues that can be encountered in research on the use of synchronous or asynchronous group support systems. We introduce concepts of levels of analysis from the management literature and then examine all empirical studies of e-collaboration from seven information systems journals for the period 1999-2003. We identified a total of 54 studies of e-collaboration in these journals, and after excluding 18 nonconforming studies - those that were primarily conceptual, qualitative, or exploratory only-we analyzed the levels of analysis issues in the remaining 36 empirical studies. Based on our analysis and classification of these studies into six different clusters according to their levels of analysis, we found that a majority of these studies contain one or more problems of levels incongruence that cast doubts on the validity of their results. It is indeed possible that these methodological problems are in part responsible for the inconsistent results reported in this literature, especially since researchers' frequent decisions to analyze data at the individual level - even when the theory was formulated at the group level and when the research setting featured individuals working in groups -may very well have artificially inflated the authors' chances of finding statistically significant results. Based on our discussion of levels of analysis concepts, we hope to provide guidance to empirical researchers who study e-ollaboration.

This paper presents a study of trust development in online courses. It reviews the concept of swift trust and examines changes in faculty roles as professors go online. An exploratory content analysis looks at indicators of the development of swift trust in the highest rated of a large number of online courses studied over a three year period, and contrasts these results with one of the poorest rated online courses. Establishing swift trust at the beginning of an online course appears to be related to subsequent course success. Strategies for trust formation are also suggested.

A three-year field study of 17 courses, part of an undergraduate degree in information systems, compared the process and outcomes of three modes of delivery: totally online via asynchronous learning networks, traditional face-to-face courses, and sections using a mix of traditional and online activities. There were no significant differences in perceived learning by students associated with mode of delivery. Group collaboration and access to professors was perceived to be highest in mixed-mode sections, while convenience was rated highest in the distance sections. For online courses, there was generally a significant relationship between the hypothesized mediators (active participation, motivation, collaboration, access to the professor, and convenience) and perceived learning. Overall, the results of this study show that outcomes of online courses improved when professors structured them to support the growth of a learning community, by being available online to interact with students, and by using collaborative learning strategies.

The paper discusses applying computer networks to cooperative distance learning for technical communication education. It first outlines applications of communication technologies employed in distance learning, and describes the design strategies of the applications. The paper's main focus is on the CORAL (Cooperative Remotely Accessible Learning) system for promoting cooperative distance learning currently under development in Taiwan. The CORAL system is a collective and collaborative project intended to integrate four major components in concept and construction: an interactive learning environment, educational foundations and implications, domain knowledge; and research efforts. One of CORAL system's goals is to aid science and engineering students in learning communication technology courseware. The CORAL development process, including its design approach, structure, courseware, and evaluation, is reported. Research issues are also addressed.

From both a technological and educational perspective, cyber education creates a multitude of challenges for students and instructors. Both novice and experienced computer users alike must master the use of Internet tools quickly, while also working to overcome conceptual misunderstandings about the technology and its root metaphors. The technology also makes commenting on student documents cumbersome but does have the benefit of creating a digitized record of students' writing processes, while also allowing for the online publication of students' work. Other benefits include more active learning and better interactive collaboration. Preliminary assessments further indicate that, despite critics' concerns about the rigor and quality of distance learning, for a variety of technical and social reasons, student work is equal to and sometimes better than that of on-campus students.

Although it was written over 30 years ago, the advice offered in this article is still valid today. Among the suggestions on how to speak before an audience are (1) speaking loudly enough to be heard anywhere in the room; (2) writing the speech in advance and then memorizing it; (3) rehearsing and timing the speech to ensure it can be delivered in the allotted time; (4) preparing the speech for the average person — not the foremost specialist. Specific problems to be wary of include depending too much on a blackboard or slides and using jargon inappropriately. The author suggests that all potential speakers broaden their reading base — novels, poetry, essays, and history — to enhance their speaking style.

Visual aids are carrier devices for presenting ideas. They should incorporate the essence of the speaker's thinking-at the planned rate of a single idea each. Principles of accomplishing visual communication are described with emphasis on techniques that involve the speaker: blackboard, flannelboard, easel pad, flip-chart, and transparency and slide projection. Guides for equipment placement and viewing distances are included.