This article builds a heuristic that raises the artificial intelligence (AI) literacy of Latine students. Nefarious people are exploiting marginalized Latine communities by using AI in creative partnerships, similar to those described in technical communication research, to build social profiles of Latines. These people are rhetorically using AI in passive-income and voice-over scams that target Latines who are insecure about their financial and citizenship situations. The heuristic offered here guides instructors on how to increase Latine students’ AI literacy by making these students aware of the rhetorical relationships between nefarious individuals and AI.

This article explores the benefits of the use of standard versus virtual reality (VR) video when teaching ethics in communication and business courses. It presents a two-semester classroom study in which during one semester, students were given a case analysis and shown either a standard or a VR video, and during the next semester, students were given the same case study but were shown both a standard and a virtual video and engaged in group deliberation. The authors relate their findings from this study to practical wisdom about ethics and offer recommendations for the pedagogical leveraging of visual literacy in communication and business courses.

This article considers the rhetorical risks of using generative AI to compose organizational communication during crises or in the aftermath of tragedies. It focuses on a case study in which representatives of Vanderbilt University’s Peabody College of Education and Human Development disclosed their use of ChatGPT to write a response to a school shooting at another university. The author argues that although generative AI can often be useful in technical and professional communication, it can also undermine perceptions of “rhetorical humanity” if its use is disclosed or discovered, making it rhetorically risky in certain contexts. Thus, knowing when not to utilize AI is an important aspect of AI literacy for practitioners.

The ability to work with data is an important skill for students enrolled in technical and professional communication programs, but students with limited mathematical and computer programming literacies might find it difficult to do basic data analysis or customize data visualizations. This article examines the extent to which ChatGPT can make data analysis and visualization more accessible for students with limited technical proficiency. The results suggest that although the tool is poised to have a substantial impact in helping students create effective data visualizations, its efficacy as a data analysis tool is more limited.

Scholars within the field of technical and professional communication (TPC) have called for situating the field in wider social, cultural, political, and global contexts. Despite a growing body of scholarship in this area, less attention has been focused on ways these issues are bound up in 21st-century global innovation and start-up ecosystems. This article addresses these issues by examining case studies of three high-tech initiatives in an emerging start-up ecosystem within the Occupied Palestinian Territory. In making this move, the research offers a theoretical and methodological framework for examining global innovation systems as they are constructed, enacted, maintained, extended, and transformed. Arguing for attention to the links between space and the politics of mobility, the author specifically examines the interplay of literacies, identities, technologies, mobilities, geographies, and practices.

This article explores how “flatten the curve” (FTC) visualizations have served as a rhetorical anchor for communicating the risk of viral spread during the COVID-19 pandemic. Beginning from the premise that risk visualizations have eclipsed their original role as supplemental to public risk messaging and now function as an organizer of discourse, the authors highlight three rhetorical tensions (epideictic–deliberative, global–local, conceptual metaphors–data representations) with the goal of considering how the field of technical and professional communication might more strongly support visual risk literacy in future crises.

Many expected federal public health agencies to provide timely and accurate information about the COVID-19 pandemic. That did not happen. In response, physicians and epidemiologists have explored new ways to educate the public about COVID-19 and protect against misinformation. One genre that has received significant uptake is the tweetorial, threaded tweets that educate followers on technical matters. This article builds on prior genre studies of the tweetorial to explore how #MedTwitter and #EpiTwitter communities have refashioned the emerging conventions of the tweetorial as part of efforts to protect the public from COVID-19 misinformation.

Understanding the law and its impact on the practice of technical communication has been an important scholarly thread in technical and professional communication (TPC) for more than two decades. Technical communicators recognize the impact of their work on stakeholders as well as the potential liability issues associated with composing technical communication documents. While this scholarship is widespread, relatively few pedagogical resources are available to prepare students for success in a litigious world or to guide instructors in teaching legal writing. This article offers a case study of a legal writing course that prepares TPC students to develop legal literacy and succeed in the workplace.

This article examines the teaching of a multimodal pedagogy in an online technical communication classroom. Based on the results of an e-portfolio assessment, the authors argue that multimodality can be taught successfully in the online environment if the instructor carefully plans and scaffolds each assignment. Specifically, they argue for an increased emphasis within the technical communication classroom on teaching the e-portfolio as a genre that not only exemplifies students’ multimodal literacies but also establishes their identities as technical communicators in the 21st century. This article provides a model for teaching multimodal composition in the online technical communication classroom and calls for more scholarship on teaching the e-portfolio in the digital environment.

This article examines the Guide to Kuan Hua, arguably the world’s first business Chinese textbook series, exploring how a group of business communication experts in late 19th-century China created instructional materials that allowed foreigners to function efficiently in China’s business and bureaucratic environment. Rather than simply focusing on the mechanics of language, editors of the series fostered in students a set of literacies that would help them cope with the tumultuous change in 19th-century China. This study suggests that the experience of 19th-century textbook editors may inform our approach to complex intercultural communication challenges in today’s globalized world.

This article highlights the creation of professional electronic portfolios (eportfolios) in an upper-division technical writing course (Writing for Interactive Media) so that students can profile their work. This application emphasizes the professional aspect of eportfolios in order to help students develop multiple literacies as they transition into the job market. The author proposes administering a four-part assignment series that leads to the production of a professional eportfolio: (a) proposal, (b) design document, (c) script, and (d) professional eportfolio. Following each assignment, she discusses its limitations and assessment criteria.

Developing effective workplace safety and risk communication materials for Latino construction workers poses a challenge for technical communicators. These workers are at a disadvantage because of culture and language differences on many job sites. Furthermore, low levels of literacy in any language and lack of proper training compound their job site communication problems. This article builds on cultural studies-based recommendations to develop discourse in workplace safety and risk that these workers can fully understand. The authors in this study used direct creative input from Latino construction workers in order to create safety and risk communication products that were evaluated as effective and culturally relevant for these workers and their peers.

This article documents a novel yet theory-informed process of preparing research reports designed for government officials who are concerned with creating adult-literacy policy. The authors use cartoons that include verbatim dialogue from the transcripts of interviews with research participants with low functional literacy. This dialogue, which depicts positive messages about the participants’ moral character, strengths, and resilience, is set against photographic backdrops of the participants’ lived environment to give a sense of real people in a real place. Inclusion of such images is an attempt to change policy-report readers’ thinking about adult literacy because creative visual communication offers ways to approach this challenge that text alone cannot.

Drawing on globalization literature, this article analyzes key themes in globalization discourse, discusses their implications for professional communication programs, and links the themes specifically to the literacies professional communicators need to develop in the context of globalization. The article proposes a framework for professional communication literacies in this context to facilitate dialogue about the implications of globalization for literacies in professional communication programs and help teachers and program developers design and revise courses and programs that foster global literacies. It concludes by suggesting specific examples for applying this framework to the development or revision of teaching materials, courses, and programs.

This article provides a cultural-historical analysis of dictation as a composing method in Western history. Drawing on Ong’s concept of secondary orality, the analysis shows how dictation’s shifting role as a form of literacy has been influenced by the dual mediation of technological tools and existing cultural practices. At the dawn of modernism, a series of technological, economic, and philosophical factors converged to promote silent forms of individual authorship over collaborative modes of dictation favored in late antiquity and the Middle Ages. Similar changes are taking place today and may help reverse the dominance of silent authorship. If voice-recognition technologies continue to improve in the future, they may help professional communicators bridge the spoken and textual realms and effect changes in our attitudes toward authorship and orality.

Contrary to literary historians, humanist influences did not produce modern English prose style. Instead, technical or utilitarian discourse is inextricable from the development of modern English prose style. Modern English resulted from written text shaped by five factors: (a) brevity induced from accounting/administrative format; (b) aural/oral-based text, written to be heard and seen, that produced conversational style; (c) persistence of indigenous subject-verb-object syntax found in the earliest English documents; (d) a growing Renaissance book market of literate middle-class readers responding to speech-based prose; and (e) English scriptural renditions of the late Renaissance that associated colloquial speech with Protestantism. Of all writing produced before 1700, only a small amount was humanistic; the bulk was utilitarian. The Royal Society’s demand for “plain English” prevailed because the call for precise language by these early scientists reflected the indigenous nature of a plain English that had surfaced as early as 900.

This article investigates the ways in which a subset of technical communicators acquired electronic literacy from 1978 to 2000, a period during which personal computers became increasingly ubiquitous in the United States in educational settings, homes, communities, and workplaces. It describes the literacy autobiographies gathered from 55 professional communicators participating on the Techwr-l listserv, focusing on the large-scale trends that these autobiographies reveal. To supplement the findings from these autobiographies, the authors conducted face-to-face interviews with four case-study participants: a faculty member, a professional communicator, and two students of different backgrounds majoring in technical communication. The article concludes with observations about the development of technical communication instruction in the twenty-first century.

This article explores the role of embodied knowledge and embodied representation in the joint revision of a small section of a large technical document by personnel from two organizations: a city government and a consulting engineering firm. The article points to differences between the knowledge and the representation practices of personnel from the two organizations as manifested in their words and gestures during the revision task, and it points to the gestures of the city personnel as a principal means by which their greater embodied knowledge of channel easements becomes distributed across the group as a whole. The article concludes by pointing to some advantages of considering acts of writing as embodied practices and by indicating a number of related questions that should be pursued in subsequent investigations of literacy in modern workplaces.

This article describes the importance of annotation to reading and writing practices and reviews new technologies that complicate the ways annotation can be used to support and enhance traditional reading, writing, and collaboration processes. Important directions for future research are discussed, with emphasis on studying how professionals read and annotate, how readers might use annotations that have been produced by others, and how the interface of an annotation program affects collaboration and communication on revision. In each area, the authors emphasize issues and methods that will be productive for enhancing theories of workplace and classroom communication as well as implications for the optimal design of annotation technologies.

Teachers of professional writing should try to integrate legal literacy into undergraduate writing courses in order to provide students with the kinds of literacies that many instructors and researchers want to promote in classes today. On one level, the almost complete exclusion of legal writing from most undergraduate professional writing classes should be reconsidered. This practice fails to meet the needs of a significant number of students who are considering careers in the legal profession. This neglect allows the legal system to remain a mystery to our students. This article analyzes how current literacy theory supports the integration of legal writing into the undergraduate curriculum and examines some of the relationships between rhetoric and legal writing pedagogy.

A survey of English accounting, its origin, its development, and its first books (1553-1680) provides another insight into the shift from orality to textuality in English society. The shift to sophisticated textual expression of accounting occurred as a result of the confluence of the rising English Renaissance trade economy, increasing literacy, and improving typography—all of which made the need for extensive financial records necessary and possible. The shift to a highly sophisticated textual/spatial presentation was nurtured by Ramism, Renaissance Italian art, and the rise of capitalism. Ultimately, this spatial presentation destroyed the oral-aural aspect of accounting. Spatial presentation was essential to the development of accounting techniques for an expanding economy, but spatial, rather than verbal, display led to abstraction in presentation that today makes accounting difficult for the nonaccounting reader to understand and for the expert accountant to verbalize.

What is the role of interaction, or, more generally, orality, in multiple-audience analysis and adaptation? How does orality relate to literacy in the evolution of corporate documents? A qualitative study of how seven engineers in two divi sions of a large corporation wrote for multiple audiences revealed that, in the more rhetorically successful cases observed, interaction was the central means of analyzing and adapting discourse to multiple audiences, fulfilling rhetorical and social goals, and building and sustaining a corporate culture; and orality was more potent than literacy in the engineers'composing behavior and the au diences' acceptance of the engineers' ideas and documents.