Technical communicators have developed different methodologies for evaluating the effectiveness of their work (whether the information can be used by the intended audience), such as editing, usability testing, and determining the value-added. But, as vastly differing assessments of the same professionally produced technical communication products suggest, at least three broad value systems underlie the assessment practices: characteristic-based (assessing against a set of criteria), task-based (assessing users' observed ability to perform tasks), and results-based (assessing the contribution to the publisher, usually in financial terms). The systems do not overlap with one another; rather, they embody different values about what makes technical communication effective. The most complete form of assessment may involve multiple assessment approaches and triangulated results.

This article reports the findings of a national survey of members of the Association of Teachers of Technical Writing (ATTW). The survey focuses on practices of assessing student classroom work and specifically asked technical writing instructors what they assess, how they assess, and what they would like to do to assess their students optimally. In addition to reporting responses to these questions, the article concludes with recommendations for improving student assessment practices at the departmental, programmatic, and course levels.

In this article, we recommend a research methodology, focus groups, that we have found useful in supplementing other, more commonly used measures of qualitative and quantitative assessment. We explain why focus groups are particularly well suited for assessment, how we have used them in our research to examine teacher and practitioner perspectives of effective technical writing, and how others might use them for evaluating texts, programs, or courses.

Abstract Beginning with the premise that consultants occupy a strategic position for observing how research results are generated, applied, modified, or ignored in technical communication practice, this article reports on a project using interviews with seven successful consultants to gather insights into the creation and circulation of new knowledge in our field. The interviews revealed a surprising degree of uncertainty about the state of research in technical communication and the relationship of formal research to workplace experience.

Abstract This article answers Carl Hemdl's call for furthering critical approaches to research in professional communication by forwarding Kenneth Burke's concepts of symbolic action, dramatism, and the pentad. This article illustrates, through an analysis of data gathered in a case study of technical writers, how Burke provides us with tools that can produce more varied terministic screens for how critical researchers conceptualize, interpret, and analyze workplace communication.

This article presents an argument for and offers illustrations of service learning in technical communication courses and curricula. Alongside traditional internships that prepare students as future employees, service learning provides students with an education in engaged citizenship. This article reviews service-learning literature, discussing specifically the advantages of projects to students, faculty, and the community. The authors also describe three projects in which instructors and students integrated service learning and technical communication in innovative ways.

(2002). Review of Writing Centers and Writing Across the Curriculum Programs: Building Interdisciplinary Partnerships. Technical Communication Quarterly: Vol. 11, No. 4, pp. 476-478.

This article proposes a model for critically engaging technology in technical communication graduate curricula. While computers and writing studies concentrates on academic writing, the development of the field provides a model for engaging technological issues in professional and classroom contexts. Technical communicators have an ethical as well as intellectual responsibility to engage the interface between technology and culture. This article describes one example, a graduate class in information architecture, as a model for engaging the nexus of literacy, technology, and culture.

Abstract Computer classrooms (CCs) have been an important part of writing instruction since the mid 1980s, yet little scholarship concerns the roles that directors of computer classrooms play in maintaining these facilities. Based on a review of scholarship of CC administration and an informal survey of CC administrators, this article argues that CC directors walk a tightrope between the role of teacher and manager and that we need to focus on building partnerships to maintain our facilities, because we simply cannot do by ourselves everything that this complex role requires of us.

Abstract Issues related to technological literacy can provide a useful frame for thinking critically about computer-based instruction in technical communication. This article identifies issues of technological literacy related to performance, contextual factors, and linguistic activities. When considered collectively, these issues provide technical communication students with a mechanism to identify and analyze a range of perspectives associated with technology and communication.

Abstract This article brings to light a topic that surfaces regularly among technical writing practitioners and theorists but is rarely addressed in the literature of the field. Stuart Selber deals with it in his 1997 essay "Hypertext Spheres of Influence" (see especially page 30), but a check of the Association of Teachers of Technical Writing (ATTW) Bibliography for the last two years produced only one recent article obviously devoted to it (see Mitra). The topic centers around this question: Is teaching technology problematic for technical writing instructors? Voices are heard here of 64 ATTW members who were queried on their roles as teachers of technical writing in relation to the demands made upon them to also be teachers of technology skills. Answers are presented and examined in terms of "teacher lore," the informal sharing of teacher experiences and opinion/feeling about those experiences. The article concludes with a call for more research to clarify the roles teachers of technical writing should be playing in an age where technological determinism—shown by a tendency to turn a technical communication course into a software tools course—can be seen as a threat to effective teaching of complex workplace rhetoric.

Abstract Technical communicators of the new millennium will need to develop certain skills to succeed in international online interactions (IOls), and computer classrooms with online access can help students to develop these skills through direct interaction with materials and individuals from other cultures. This article presents exercises instructors can use to help students develop these particular skills.

Abstract Advances in computing technologies, growth of business involvement on the Web, and our culture's affinity for image-intensive communication have forced technical communicators to become more involved with making and using a wide variety of images in their compositions. Too often our theories about how to write and read images are limited to a functional view, which stresses objectivity, ignores interpretation, and sees design as preset layout formulae. Combining current graphic design theory with rhetoric's understanding of techne, I argue for a configural view of images that stresses their artificiality and cultural significance and articulates design in strategic terms.

(2002). Reviewing Issues: The Techne of Medicine in JAMA. Technical Communication Quarterly: Vol. 11, No. 2, pp. 224-227.

Frustrated by textbooks that push technical communication students prematurely into workplace scenarios, as well as theories that condemn techne in order to advance a particular agenda, we offer a perspective on techne that respects the formative-not professional-situation of technical writing students and emphasizes the importance for technical writers to attend to history, artistry, and well-developed social relations in their work. We offer historically grounded, creative meditations on techne that emphasize its manifold nature: it is conversational, ingenious, cunning, full of trickery, and unpredictably artistic. Such meditations can replace overly complex workplace scenarios in technical communication classrooms, particularly when an instructor wishes to emphasize knowledge making rather than the mechanics and politics of document production.

The classical Greek discourse on techne has much to offer technical communication teachers concerned about the relationship between theory and practice, but this potential has not yet been realized. Plato's and Aristotle's discussions about the relationship between techne and rhetoric, for example, encompass questions about the rhetorical goals of the speakedwriter and about the role of theory in teaching rhetorical art that are of continuing relevance to the modern discourse on technical communication. The aim of this article is to identify several points upon which a fruitful dialogue between ancient and modern discourses can begin. First, I supply some background on how the term techne was used up through the fourth century BCE. Then I discuss how the modern discourse on technical communication (including material from popular textbooks) both converges with and departs from Plato's and Aristotle's statements on the relationship between techne and rhetoric. Finally, I point out areas for further discussion as teachers of technical communication continue to reflect upon and refine their pedagogies.

Teacher preparation is often ignored. Unfortunately, the result is often formulaic or prescriptive teaching that leaves students unprepared for the complex situations they will encounter in the workplace. In this article, I argue for a more deliberate emphasis on teacher training by reinvigorating techne as a concept that is far more than instrumental or prescriptive. If we prepare prospective teachers to master the fechne of teaching, we encourage them to become user-centered, reflective practitioners who understand the critical need for situational uses of knowledge.

(2002). Techne and Politeia: Langdon Winner's Political Theory of Technology and Its Implications for Technical Communication. Technical Communication Quarterly: Vol. 11, No. 2, pp. 230-234.

(2002). A Fantasy-Theme Analysis of Arthur Barlowe's 1584 Discourse on Virginia: The First English Commercial Report Written about North America from Direct Experience. Technical Communication Quarterly: Vol. 11, No. 1, pp. 31-59.

(2002). Review of Rhetoric, the Polis, and the Global Village: Selected Papers from the 1998 Thirtieth Anniversary Rhetoric Society of America Conference. Technical Communication Quarterly: Vol. 11, No. 1, pp. 99-101.

(2002). Review of Literacy Theory in the Age of the Internet. Technical Communication Quarterly: Vol. 11, No. 1, pp. 88-89.

This article proposes a theoretical frame for technical communication peda- gogy based on six layered literacies: basic, rhetorical, social, technological, ethical, and critical. The layered literacies frame advocates diverse instruction in technical communication programs, ranging from the ancient art of rhetoric to the most contemporary of technologies, from basic reading and writing skills to ethical and critical situational analyses. The article also suggests how the frame can be applied to a program of study or individual course in order to establish teaching objectives; develop course and lesson activities; and assess pedagogical materials, students, and programs.

(2002). Review of Twentieth-Century Rhetorics and Rhetoricians: Critical Studies and Sources; and Living Rhetoric and Composition: Stories of the Discipline. Technical Communication Quarterly: Vol. 11, No. 1, pp. 102-104.

Theoretical foundations in website design courses can facilitate students learning the genres of Internet communication. Genre theory and activity theory provide opportunities for emphasizing the social context of websites in ways that emphasize for students the identity-laden nature of sites that can often appear to be anonymous and addressed to multiple audiences. After proposing ways that these theories can be integrated into website design courses, the article focuses on two students' website portfolios and ways they utilize theories discussed in class to produce websites in two different fields.

(2002). Review of Untying the Tongue: Gender, Power, and the Word. Technical Communication Quarterly: Vol. 11, No. 1, pp. 96-98.

Graduate education in technical communication should provide students with an expansive view of the field. Toward that end, we offer a three-dimensional framework that represents technical communication as a robust, diverse, complex whole. Although the framework aims towards coherence, it embraces contradiction. That is, the framework represents a totality but does not purport to be the only possible representation. Key to the framework is our belief that the gap between theory and practice can actually be productive. Almost all binaries encourage overly simplistic understandings. But we should not allow the goal of remediating the binary to close off the important tensions that can allow the field to advance. This very gap is actually one of the few sites in which new ideas and approaches can be forged.

Reader feedback is generally considered to be valuable input for writers who want to optimize their documents, but a reader-focused evaluation is often time-consuming. For this reason, we have developed Focus, a software tool for collecting reader comments more efficiently. The design and rationale of the software are described in this article. In a small-scale evaluation study, the results we obtained using Focus were compared to the reader feedback collected under the plus-minus method. It appeared that the number of problems detected per participant did not differ, but there were differences in the types of problems found. Focus participants appeared to comment more from a reviewer's and less from a user's perspective. Although the two methods are not interchangeable, Focus can be said to be a promising evaluation tool, deserving further research.

Abstract Focusing on an environmental debate that took place in southeastern Louisiana, this study analyzes the experiences of several women who were identified as the debate's domestic, virtuous women: nurturing caretakers who entered public space to speak out as conservators of home and family. While acknowledging how powerful this public stance can be, this study also highlights the limitations of an identity that enables women to access political spheres traditionally closed to them but ultimately dismisses these voices when decisions about the environment must be made.