Technical Communication Quarterly Dec 2007

The Rhetoric of Enterprise Content Management (ECM): Confronting the Assumptions Driving ECM Adoption and Transforming Technical Communication

Rebekka Andersen University of Wisconsin–Milwaukee

Abstract

This article lays out some of the key issues driving organizations' increasing interest in enterprise content management (ECM). It then problematizes both the rhetoric that technology developers are using to sell ECM technologies to business leaders and the assumptions on which business leaders are basing critical technology implementation decisions. Finally, it argues why technical communicators must take action—through direct participation in the ECM discourse—to shift the rhetoric that is structuring the ECM debate and thus shaping the potential of the field of technical communication.

Journal
Technical Communication Quarterly
Published
2007-12-27
DOI
10.1080/10572250701588657
Open Access
Closed
Topics
technical communication

Citation Context

Cited by in this index (7)

  1. Gupta et al. (2024)
    “Wayfinding” through the AI wilderness: Mapping rhetorics of ChatGPT prompt wri…
    Computers and Composition
  2. Campbell et al. (2023)
    A Maturity Model for Content Strategy Development and Technical Communicator Le…
    Journal of Technical Writing and Communication
  3. Randazzo (2022)
    Bodies of Proof: COVID-19 and Unwitnessed Remote Work
    Technical Communication Quarterly
  4. York (2021)
    Digital surveillance in online writing instruction: Panopticism and simulation …
    Computers and Composition
  5. Batova (2018)
    Work Motivation in the Rhetoric of Component Content Management
    Journal of Business and Technical Communication
Show all 7 →
  1. Andersen (2011)
    Component Content Management: Shaping the Discourse through Innovation Diffusio…
    Technical Communication Quarterly
  2. Spinuzzi (2009)
    Starter Ecologies
    Journal of Business and Technical Communication

Cites in this index (4)

  1. Dayton (2006)
    A Hybrid Analytical Framework to Guide Studies of Innovative IT Adoption by Wor…
    Technical Communication Quarterly
  2. Salvo (2004)
    Rhetorical Action in Professional Space
    Journal of Business and Technical Communication
  3. Albers (2000)
    The technical editor and document databases: What the future may hold
    Technical Communication Quarterly
  4. Johnson-Eilola (1996)
    Relocating the Value of Work: Technical Communication in a Post-Industrial Age
    Technical Communication Quarterly
Also cites 4 works outside this index ↓
  1. Clark, D. 2002. Rhetoric of present single-sourcing methodologies. Proceedings of the 20th Annual Internation…
     ↗
  2. Feenberg A. (2002)
    Transforming technology: A critical theory revisited.
     ↗
  3. Nardi B. (1999)
    Information ecologies: Using technology with heart
     ↗
  4. Spinuzzi C. (2003)
    Tracing genres through organizations: A sociocultural approach to information design
     ↗
CrossRef global citation count: 35 View in citation network →

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