Abstract

This article lays out some of the key issues driving organizations' increasing interest in enterprise content management (ECM). It then problematizes both the rhetoric that technology developers are using to sell ECM technologies to business leaders and the assumptions on which business leaders are basing critical technology implementation decisions. Finally, it argues why technical communicators must take action—through direct participation in the ECM discourse—to shift the rhetoric that is structuring the ECM debate and thus shaping the potential of the field of technical communication.

Journal
Technical Communication Quarterly
Published
2007-12-27
DOI
10.1080/10572250701588657
Open Access
Closed
Topics

Citation Context

Cited by in this index (7)

  1. Computers and Composition
  2. Journal of Technical Writing and Communication
  3. Technical Communication Quarterly
  4. Computers and Composition
  5. Journal of Business and Technical Communication
Show all 7 →
  1. Technical Communication Quarterly
  2. Journal of Business and Technical Communication

Cites in this index (4)

  1. Technical Communication Quarterly
  2. Journal of Business and Technical Communication
  3. Technical Communication Quarterly
  4. Technical Communication Quarterly
Also cites 4 works outside this index ↓
  1. Clark, D. 2002. Rhetoric of present single-sourcing methodologies. Proceedings of the 20th Annual Internation…
  2. Transforming technology: A critical theory revisited.
  3. Information ecologies: Using technology with heart
  4. Tracing genres through organizations: A sociocultural approach to information design
CrossRef global citation count: 35 View in citation network →