Abstract

In technical communication, discussions on how to best prepare graduates to meet workplace challenges range from responding to changing technology and occupational needs to focusing on creating flexible workers. Part of this conversation centers on expertise: what kinds of expertise are most valued and how can graduates be trained to be experts? In this article, we explore our field's understandings of expertise by focusing on a recent master's graduate and practitioner, Megan. As first an intern then a full-time employee at HP Inc, Megan experienced clashes between the classroom and workplace, which she sought to reconcile. In addition, she also had to learn to assert herself as a subject matter expert (SME) while working alongside SMEs. This navigation was not something her education necessarily prepared her for, and when compared to surveyed graduates' experiences, may be something programs could emphasize. We conclude with recommendations for how academic programs can incorporate conversations about expertise and equip students to assert themselves as communication SMEs and build on that expertise after graduation.

Journal
Communication Design Quarterly
Published
2019-01-22
DOI
10.1145/3309578.3309586
CompPile
Open Access
OA PDF Gold
Topics
Export

Citation Context

Cited by in this index (3)

  1. Journal of Business and Technical Communication
  2. Journal of Business and Technical Communication
  3. Writing and Pedagogy

References (16) · 7 in this index

  1. Amare N. Nowlin B. & Hollis Weber J. (2011). Technical editing in the 21st century. Upper Saddle River NJ : P…
  2. Positioning technical communication for the creative Economy
    Technical Communication
  3. Glorified grammarian or versatile value adder? What internship reports reveal about the p…
    Technical Communication
  4. The evolution of technical communication: An analysis of industry job postings
    Technical Communication
  5. Technical communication as user experience in a broadening industry landscape
    Technical Communication
Show all 16 →
  1. Technical Communication Quarterly
  2. Products and processes: Transition from "product documentation...to integrated technical …
    Technical Communication
  3. Technical Communication Quarterly
  4. Computers and Composition
  5. Technical Communication Quarterly
  6. Training and education: Technical communication managers speak out
    Technical Communication
  7. Technical Communication Quarterly
  8. Adding value as a professional technical communicator
    Technical Communication
  9. Technical Communication Quarterly
  10. Schriver K. (2012). What we need to know about expertise in professional communication. In V. W. Berninger (E…
  11. Journal of Technical Writing and Communication