Journal of Business and Technical Communication Oct 2023

Peer-Led Professional Development: How One Technical Communication Team Learns on the Job

Arthur Berger ; Stacey Pigg North Carolina State University

Abstract

Technical communication practice can change rapidly over time and across organizations. As a result, lifelong learning is an important mind-set, yet few studies explore how technical communicators learn on the job. This study builds on research about technical communication training by reporting on learning practices in one documentation team working at a large, multinational corporate information technology firm. Based on interviews and artifact analysis, the authors report on topics, technologies, and learning purposes that the team discussed, finding that peer-led, collaborative learning enables documentation teams to create and sustain group dynamics, an underexplored facet of on-the-job learning.

Journal
Journal of Business and Technical Communication
Published
2023-10-01
DOI
10.1177/10506519231179964
Open Access
Closed
Topics
technical communication

Citation Context

Cited by in this index (1)

  1. Carradini (2024)
    On the Current Moment in AI: Introduction to Special Issue on Effects of Artifi…
    Journal of Business and Technical Communication

Cites in this index (8)

  1. Agboka et al. (2022)
    Curricular Efforts in Technical Communication After the Social Justice Turn
    Journal of Business and Technical Communication
  2. Dubinsky et al. (2021)
    The Disappearance of Business Communication From Professional Communication Pro…
    Journal of Business and Technical Communication
  3. Friess et al. (2021)
    Identifying Commonalities and Divergences Between Technical Communication Schol…
    Journal of Business and Technical Communication
  4. Pigg et al. (2020)
    Metaphor 2: Crossing: Still “Worlds Apart”? Early-Career Writing Learning as a …
    College English
  5. Kohn (2015)
    How Professional Writing Pedagogy and University–Workplace Partnerships Can Sha…
    Journal of Technical Writing and Communication
Show all 8 →
  1. Catanio et al. (2010)
    The Effects of Integrating On-Going Training for Technical Documentation Teams
    Journal of Technical Writing and Communication
  2. Whiteside (2003)
    The Skills That Technical Communicators Need: An Investigation of Technical Com…
    Journal of Technical Writing and Communication
  3. Smith (2000)
    Strength in the Technical Communication Journals and Diversity in the Serials Cited
    Journal of Business and Technical Communication
Also cites 2 works outside this index ↓
  1. 10.1145/3309578.3309586
     ↗
  2. 10.1145/3363790.3363792
     ↗
CrossRef global citation count: 3 View in citation network →

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