Communication Design Quarterly Review Mar 2012 Open Access

Do usability evaluators do what we think usability evaluators do?

Erin Friess University of North Texas

Abstract

In this paper, I review the findings of ongoing research in usability and user experience analysis. In particular, I first discuss how real designers and usability evaluators in their own workplaces use findings from usability testing to drive design decisions within a decision-making space. Second, I investigate how designers and evaluators consciously or unconsciously alter raw usability findings when they develop their recommendations. Finally, I explore what these findings might mean for usability education. Ultimately, I ask if these usability evaluators and designers do what we think usability evaluators and designers should be doing.

Journal
Communication Design Quarterly Review
Published
2012-03-01
DOI
10.1145/2424837.2424838
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Topics
technical communication
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References (12) · 2 in this index

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