Do usability evaluators do what we think usability evaluators do?

Communication Design Quarterly Review Mar 2012

Do usability evaluators do what we think usability evaluators do?

Erin Friess

Abstract

In this paper, I review the findings of ongoing research in usability and user experience analysis. In particular, I first discuss how real designers and usability evaluators in their own workplaces use findings from usability testing to drive design decisions within a decision-making space. Second, I investigate how designers and evaluators consciously or unconsciously alter raw usability findings when they develop their recommendations. Finally, I explore what these findings might mean for usability education. Ultimately, I ask if these usability evaluators and designers do what we think usability evaluators and designers should be doing.

Journal: Communication Design Quarterly Review
Published: 2012-03-01
DOI: 10.1145/2424837.2424838
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Topics: multimodality technical communication

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Cites in this index (2)

Friess (2011)

Politeness, Time Constraints, and Collaboration in Decision-Making Meetings: A …

Technical Communication Quarterly
Friess (2010)

Designing From Data: Rhetorical Appeals in Support of Design Decisions

Journal of Business and Technical Communication

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