Politeness, Time Constraints, and Collaboration in Decision-Making Meetings: A Case Study

Technical Communication Quarterly Mar 2011

Politeness, Time Constraints, and Collaboration in Decision-Making Meetings: A Case Study

Erin Friess University of North Texas

Abstract

Abstract Relatively little is known about the politeness strategies used by technical communicators and designers in group settings, particularly in the decision-making, collaborative meetings of a real-world, naturally occurring group. This study explores the degree to which members of a well-established group linguistically express concern for their fellow collaborators and how that concern may be affected by the type and imminence of their deadlines. Notes In actuality, Brown and Levinson give a fifth strategy of not speaking the request at all. Henceforth, all discussions of "substrategies" will include the bald, on- record strategy as well. Additional informationNotes on contributorsErin Friess Erin Friess is an assistant professor of technical communication at the University of North Texas. Her research explores discursive strategies and user-centered design processes in workplace settings.

Journal: Technical Communication Quarterly
Published: 2011-03-16
DOI: 10.1080/10572252.2011.551507
Open Access: Closed
Topics: qualitative research

Citation Context

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