Technical Communication Quarterly Mar 2011

Politeness, Time Constraints, and Collaboration in Decision-Making Meetings: A Case Study

Erin Friess University of North Texas

Abstract

Abstract Relatively little is known about the politeness strategies used by technical communicators and designers in group settings, particularly in the decision-making, collaborative meetings of a real-world, naturally occurring group. This study explores the degree to which members of a well-established group linguistically express concern for their fellow collaborators and how that concern may be affected by the type and imminence of their deadlines. Notes In actuality, Brown and Levinson give a fifth strategy of not speaking the request at all. Henceforth, all discussions of "substrategies" will include the bald, on- record strategy as well. Additional informationNotes on contributorsErin Friess Erin Friess is an assistant professor of technical communication at the University of North Texas. Her research explores discursive strategies and user-centered design processes in workplace settings.

Journal
Technical Communication Quarterly
Published
2011-03-16
DOI
10.1080/10572252.2011.551507
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Topics
collaborative writing technical communication qualitative research editorial matter
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Citation Context

Cited by in this index (8)

  1. Pickering (2019)
    Emotion, Social Action, and Agency: A Case Study of an Intercultural, Technical…
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  3. Robles (2018)
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  4. Sánchez (2017)
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  5. Spinuzzi et al. (2014)
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  1. Friess (2013)
    “Bring the Newbie Into the Fold”: Politeness Strategies of Newcomers and Existi…
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  2. Friess (2012)
    Do usability evaluators do what we think usability evaluators do?
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  3. Lam (2011)
    Linguistic Politeness in Student-Team Emails: Its Impact on Trust Between Leade…
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