Business and Professional Communication Quarterly Jun 2025

Team Communication in the Workplace: Interplay of Communication Channels and Performance

Atsuko Kaneko

Abstract

This study examines how communication channel use explains the effectiveness of workplace team communication through Media Richness Theory and Media Synchronicity Theory. It examines how job characteristics, personal attributes, communication channel usage, and team performance are interrelated in the workplace. The results of an online survey of 400 full-time employees and executives of large Japanese companies show that team communication effectiveness, including the degree of team coordination, inclusion, and performance satisfaction, can be explained through a combination of rich (synchronous) and lean (asynchronous) media use. The implications of using communication channels in the workplace are also discussed.

Journal
Business and Professional Communication Quarterly
Published
2025-06-01
DOI
10.1177/23294906231190584
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Topics
online writing instruction

Citation Context

Cited by in this index (1)

  1. Gupta et al. (2025)
    The Evaporating Cloud as a Business Communication Tool: A Systematic Framework …
    Business and Professional Communication Quarterly

Cites in this index (1)

  1. Aritz et al. (2018)
    Media Use in Virtual Teams of Varying Levels of Coordination
    Business and Professional Communication Quarterly
Also cites 15 works outside this index ↓
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CrossRef global citation count: 4 View in citation network →

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