IEEE Transactions on Professional Communication
26 articlesJune 2023
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Abstract
<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> Technical writing is a critical professional skill for engineers, but engineering students often perceive writing as less important. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> Research suggests feedback, revision, and reflective writing support conceptual learning. However, just as student beliefs about intelligence impact engagement and learning outcomes, beliefs about writing may likewise affect how valuable writing is to learning. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. Do student beliefs—expressed in reflections—depict writing as a learning process or as a deterministic artifact? 2. To what extent do these expressed beliefs explain variance in their conceptual learning in a chemical engineering laboratory course? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research methodology:</b> A design-based research study was conducted in three semesters of an upper division chemical engineering laboratory course to jointly study the use of feedback, revision, and reflection, and to develop contextualized theory about the relationships between these and students’ conceptual learning. Students’ writing was analyzed qualitatively. Regression modelling explained variance in scores of students’ conceptual understanding. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> We found that students who elaborated on errors and corrections scored significantly lower on conceptual understanding in their final submission, while students who described writing as an ongoing process scored significantly higher on conceptual understanding in their final reports. We found a similar trend for students who completed a second cycle, and especially that a focus on perfecting a written artifact corresponded to lesser gains. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> Our findings lend support for assisting engineering students to approach writing as a developmental and learning process and for engaging them in multiple rounds of feedback, revision, and reflection across their programs of study.
March 2022
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“I Don't Have a Gun Stop Shooting”: Rhetorical Analysis of Law Enforcement Use of Force Policy Documents ↗
Abstract
<italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Background</b></i> <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">:</i> Under the Fourth Amendment to the US Constitution, law enforcement agencies are required to draft and uphold a Use of Force document to safeguard the rights of the public. This document, in its most successful form, defines use of force and offers specific core principles that outline de-escalation tactics and techniques to reinforce use of force and deadly force as a last resort. What is missing from the conversation of this policy is an analysis of the rhetorical choices within each document, and the understanding that these documents are rarely written with social justice in mind; rather, they are focused on legalese and protecting the individual departments and the police officer responsible for using force. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Literature review</b></i> <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">:</i> The Use of Force document is a genre of policy that academics have been drawn to, especially in consideration of social justice. With a rise in law enforcement violent interactions with historically marginalized groups of the public, policy analysis is necessary. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Research questions</b></i> <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">:</i> 1. What key terms, concepts, and narratives are used within each document to reinforce oppressive ideology? 2. What rhetorical moves give agency of force to officers through various terminology? 3. What does an analysis of these policy documents reveal for technical and professional communicators regarding our role in social-justice-driven work? <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Research methods</b></i> <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">:</i> I performed a rhetorical analysis of each document, pinpointing words, phrases, and sections that were unique to the specific text. NVivo qualitative research software was used to create word trees, where word frequencies were analyzed to uncover each department's situational position and the implication of such. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Results and discussion</b></i> <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">:</i> The analysis revealed that of the two documents under review, one tended to humanize not only the situational officer, who is incapable of being neutral, and the person whom force is being used against. The other tended to reflect policy-driven terminology that works to dehumanize the person involved with the officer and continues to uphold oppressive rhetoric. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Conclusion</b></i> <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">:</i> Technical communicators have a responsibility to insert themselves in issues of injustice. An analysis of these policy documents reveals areas of revision, areas where the public should be involved, and is a move toward further accountability regarding police brutality against historically marginalized communities.
March 2020
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Modernization Updates to the Common Rule: Recommendations for Researchers Working With Human Participants ↗
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Introduction: This tutorial article explicates some of the 2017 updates to the 1991 Common Rule. Implemented in January 2019, these changes impact the evolving landscape of research with human participants in the US. The introduction provides context for the article as well as framing research questions. Key concepts: These include a brief definition of research for the purposes of the article; a discussion of the foundational ethical principles of autonomy (respect for persons), beneficence, and justice; and a brief overview of the recent policy revision process and its impact on scholarship in the field. After establishing this context, readers are provided five key lessons from the policy revisions. Key lessons: The lessons for researchers working with human participants include discussion of the impact of policy changes in the Common Rule associated with broad consent, single Institutional Review Board (IRB) mandate/cooperative review, updated exemptions, modified definitions of vulnerability, and international research. These are all contextualized within a specific example for professional communication researchers. Implications for practice: Although educative efforts are underway at both the federal and institutional levels, it is important for disciplines and researchers to understand how policy changes will impact the IRB review process. Attendance to the infrastructures that guide our research design and development warrants attention.
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Abstract
Introduction: Given the importance of visual communication to technical communicators' work, 40% of undergraduate programs in technical and professional communication require a document design course. However, document design pedagogies such as structuring peer review are still being researched, and popular textbooks do not provide instruction about how to facilitate this important pedagogy. About the case: An adapted form of studio critique was used to provide students with design feedback. Situating the case: Studio critique literature and document design peer review scholarship were used to devise an adapted critique, which I implemented in my course. Methods/approach: Twenty-five undergraduates were surveyed, and 23 were interviewed about adapted critique. Results/discussion: Results were favorable but recommend extending critique time, better facilitating participation, capturing feedback effectively, focusing the presentation, evaluating feedback, and requesting revision plans. Conclusions: Future research includes expanding the study to other courses and online environments.
September 2018
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Abstract
Introduction: With the growing need for intensive and online course formats, it has become increasingly difficult to determine what combinations of knowledge and skills that are important for both academia and industry can best provide students with the grounding for exploring the questions of global technical communication (TC) during their programs. About the case: The 7.5-week online global TC course at Arizona State University is divided into six theme-based units and a unit that focuses on a research/revision project. Situating the case: While over the last 20 years, excellent practical materials for teaching global TC have been published, there is a need for comprehensive course descriptions, particularly for courses in online and intensive formats. Methods/approach: The course was based on an extensive literature review of academic and trade publications. The course's effectiveness was analyzed based on final reflective discussion assignments and anonymous student course evaluations. Results/discussion: The literature review revealed six major themes that define global TC: culture and communication, the frameworks of culture, verbal communication, global content and technology, visual communication, and cross-cultural collaboration and audience work. Each unit addressed one of these themes. The course was well-received, and students started posing critical questions to explore in future courses. Conclusions: In our program, having a dedicated global TC course was very beneficial because it introduced students to concepts that they could further explore in other 7.5-week online courses. In addition, I present recommendations for adopting/adapting the course, as well as its limitations and suggestions for future research.
December 2017
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Abstract
Background: In policy and law contexts, plain-language practice and research tend to focus on the benefits of plain language for specific nonexpert or public audiences. However, as plain-language use has proliferated, documents targeted for revision increasingly include those with insider and expert primary audiences. This study investigates the effects of plain-language revision on insider audiences following the adoption of a revised city charter in a Midwestern US city. Research questions: 1. How does plain-language revision affect the way that insider city-government users make sense of the city charter? 2. How does plain-language revision affect the way that insider city-government users act on the city charter? Literature review: Plain language-a strategy that writers use to make texts more effective for users-is historically and ideologically associated with helping public or vulnerable audiences to access complex information. This core priority toward public or nonexpert audiences is important; however, it has also resulted in a limited understanding of the full scope of plain-language audiences, especially in contexts where insider and expert audiences are primary users. Methodology: This study, informed by genre theory, is a qualitative case study in which textual artifacts and interview data were collected and analyzed using a two-cycle qualitative coding process. Results: The analysis showed many effects, nearly all positive, for insiders and experts. Conclusions: This article focuses on two areas of impact: charter authority and user practices. I explore these areas, which include improved navigation, organization, and processes, through the concept of interplay between the unrevised and revised charters.
September 2014
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Abstract
Research problem: The question: How Korean entrepreneurs in an entrepreneurship program revised their slide decks for their presentations (“pitches”) in response to professional communication genres representing feedback from potential stakeholders in their target markets is examined. Research questions: As entrepreneurs learn to pitch ideas to unfamiliar markets, how do they revise their slide decks for their pitches when interacting with other professional communication genres that represent the concerns of market stakeholders? Specifically, what changes do entrepreneurs make to the claims, evidence, and complexity of arguments in their pitches? Literature review: The professional communication literature demonstrates that the revision process tends to take place in documentation cycles where documents are set in interaction with each other. Yet such revision processes are not studied in detail in existing studies of entrepreneurial pitches in marketing and technology commercialization. Methodology: In this exploratory qualitative study, researchers textually analyzed 14 sets of five related document genres in the archives of an entrepreneurship program. These genres represented a full cycle of activity: application to the program, initial pitches, initial feedback from program personnel, detailed feedback from representative stakeholders in the target market, and revised pitches. Interviews and surveys of program personnel further contextualize the data. Results and conclusions: Entrepreneurs revised their claims and evidence based on their dialogue with their target market. Some of the entrepreneurs altered their slides to make more complex arguments rebutting stakeholders' concerns. These findings suggest that entrepreneurs engage in dialogue with their target markets, but their engagement tends to be guided by tacit, situated experience rather than through an explicit, systematized approach.
September 2012
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Abstract
Problem: One of the biggest problems with student and novice writing is that it often lacks clear organization and a coherent structure. However, it is difficult for newer writers to conceptualize a clear structure prior to writing a first draft. Thus, there is a need for an effective process to help writers revise early drafts with a particular focus on organizational clarity. Key concepts: Two concepts underlie this issue. The first is revision, which is the process of changing text to better achieve the writer's goals and serve the reader's needs. Two general categories of revision exist: a comprehensive edit (a thorough review of content, organization, visual design, style, illustrations, accessibility, and reuse to best serve readers) and a copyedit (a review of proper adherence to accepted language standards, which includes attention to grammar, spelling, punctuation, and sentence structure). The second is organizational structure (the arrangement and relationship of ideas), which is critical to help readers understand and use the information in the document. Key lessons: A reverse outline-a process that helps improve document structure and organization from an early draft-was developed to help writers make the organizational structure of an existing document to assess and improve the structure in a subsequent revision explicit. Reverse outlining has four steps: (1) identifying and listing discourse topics from a written draft, (2) arranging the discourse topics into an outline, (3) assessing the structure for appropriateness to audience and purpose, and (4) creating the new structure, modifying content where necessary, and adding headings, bullets, overview statements, and other advanced organizers. The reverse outlining process has been used extensively in the classroom and in the workplace.
March 2012
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Assessing the Impact of Student Peer Review in Writing Instruction by Using the Normalized Compression Distance ↗
Abstract
Research Problem: Studies identify peer review as an effective instructional method to improve student writing. Some teachers, however, avoid peer review, perhaps due to the workload required for assessing and correcting peer reviews. Previous studies have not proposed any method to reduce teacher workload by using an objective means to analyze the effects of peer review. Research Questions: This study assesses the degree of similarity between student essay drafts using normalized compression distance (NCD), a compression-based classification algorithm. How does peer review affect student essays, as measured by the NCD? What were the changes in essay length and holistic scores? How did students respond to peer essays? How did peer review affect students during revision? What were the NCD results? How did holistic scoring correspond to NCD results? Literature Review: Studies of pharmacists and engineers indicate that English language technical communication skills are important. Studies of peer review in language education indicate that peer comments are valuable but cultural differences and lack of confidence may impede making or using comments. Studies of NCD applied to web data, figures, and images indicate useful results. Methodology: This quantitative study used anonymous peer review and compared the results of traditional holistic scoring against a novel NCD measure. The researchers conducted the study with 35 student volunteers at a pharmaceutical university in Tokyo, Japan. The students had at least nine years of previous English instruction and previous peer-review experience. In class, students wrote an essay, anonymously reviewed a peer's essay according to instructions, then revised their own essays based on peer comments. An assessor graded the two drafts using a holistic scoring rubric. The researchers used NCD to quantify the change between drafts. Results and Discussion: Sixty percent of revisions contained more words than the originals. 51% percent of revisions received higher scores, 40% had no change, and 8.5% percent had reduced scores. Eleven percent of reviewers with low English proficiency did not identify obvious errors. Three revised essays had lower grades because the writers did not know how to incorporate peer comments. Anonymous peer review could lead to poor results where students had poor reviewing skills or did not know how to use peer comments. NCD helps teachers identify which revised essays to re-evaluate after peer review by indicating those with large quantities of changes. The study was limited by its small group of participants. Future research will examine longer essays, more participants, varied backgrounds, web delivery of NCD, and finding more factors to indicate the quality of written work to reduce teacher workload.
September 2008
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Abstract
Writing, especially when accompanied by feedback and revision, is a powerful enhancer for learning, as the writing-to-learn literature attests. Yet, writing as a vehicle for learning seldom appears in engineering content courses. We relate our experiences with a pilot program in engineering design funded through the National Science Foundation. Specifically, we focus on using Calibrated Peer Review as a platform for formative and summative assessment of integrated writing assignments in targeted courses. Our results show that students improved their skills in elements of engineering design and in writing. Additionally, assessment of the learning outcomes from the targeted courses were used successfully to document accreditation board for engineering and technology's criterion EC3 (g), "ability to communicate effectively," in our latest accreditation cycle.
January 2000
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Toward a document evaluation methodology: what does research tell us about the validity and reliability of evaluation methods? ↗
Abstract
Although the usefulness of evaluating documents has become generally accepted among communication professionals, the supporting research that puts evaluation practices empirically to the test is only beginning to emerge. This article presents an overview of the available research on troubleshooting evaluation methods. Four lines of research are distinguished concerning the validity of evaluation methods, sample composition, sample size, and the implementation of evaluation results during revision.
March 1996
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Abstract
Businesses need not do much that is expensive, radical, or new to improve their documentation, and a product oriented approach is much more likely to be used in the workplace instead of the writing as a process approach. These are the two findings that emerged from our study of the revision of manuals as described by practising technical communicators. We conducted in depth interviews with 20 technical communicators from six different types of industries to explore and understand their concept and use of the revision process. The study describes the understanding technical communicators have of revision in their corporate cultures and then discusses the need for an improved understanding of product based writing among educators of technical communicators.
January 1990
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Abstract
It is pointed out that it takes so much time and effort to organize material manually and revise it until it is clear that many writers give up before producing a clearly written speech. Writing in a modified outline form on a word processor helps solve this problem. The outline form, coupled with the simplicity and speed of making changes on a word processor, makes it easy to respond to the visual feedback of one's writing as one writes, almost forcing a well-organized, simple, and clear expression of ideas. For many writers, the speed and ease of the word processor is the only thing that makes repeated revision possible. One can experiment repeatedly with the visual display of the text and continue revising until the display-and the text-reflect the best organization of the material and the natural cadences of spoken language.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>
June 1987
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Abstract
The author discusses that writing, when taken seriously, can interact with and stimulate the writer's thought process. Tools such as the microcomputer are shown to help through reducing the tedious jobs, especially by allowing easier access to and revision of work. Writing by increments is also facilitated. An example of the interaction between writing and creative processes is given.
September 1986
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The standardization of publishing practices: An introduction to organizations and the standards process ↗
Abstract
The authors describe two of the organizations involved in standards development in the US: the American National Standards Institute (ANSI) and the National Information Standards Organization (NISO). They discuss the mechanism for standards development, the life cycle of a standard, and the revision of American National Standard Z39.18-1974, Guidelines for Format and Production of Scientific and Technical Reports.
June 1986
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Abstract
The demand for quality technical manuals has increased. A survey of industry reveals that organizations are developing new techniques of management and are shifting old priorities in order to integrate production, technical writing, and marketing in an effort to produce better manuals. Companies are seeking to specify as much as possible the exact audiences for their manuals, and are writing and testing with users in mind. To facilitate revision and to cut costs, they are automating the production process.
March 1983
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Abstract
Making sense is the hallmark of purposeful writing, yet too few people take the time necessary to revise what they have written. No one should be satisfied with a first draft. Writing is a process and, as such, requires taking whatever time is necessary to produce worthwhile writing. Included are seven tips to consider in the revision process: (1) keep subjects, verbs, objects, and complements close together; (2) maintain an average sentence length of less than 20 words; (3) prefer the active voice; (4) eliminate the indefinite “this” (5) simplify verb tenses; (6) ensure that all paragraphs have clear topic sentences; and (7) avoid “this is” and “there are” constructions.
December 1981
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Abstract
An abstract and an outline are the initial means to interest an editor in your work. The editor has to decide — in the context of the publication's audience — what you will tell readers that they don't already know, whether they would want the information, and how they could use the information. To proceed beyond the proposal, write the “meat” of the article first; then develop an appropriate introduction. Even when the editor intends to publish your paper, heavy editing and revision are likely, but your real stake is in the idea, not the final words.
September 1980
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Abstract
A prerequisite to effective writing is logical thinking. Often the act of writing forces the organization of one's thoughts. Effective writing involves consciousness of the purpose of a message, awareness of the reader's needs and interests, evaluation of available information (quantity and quality), and attention to the order of presentation. First drafts should never be accepted; review and revision should be standard procedure.
June 1980
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Abstract
Seven mathematical expressions are presented, with comments, for the guidance of technical writing by engineers and scientists. They determine when to write an interim report, when to write the final report, when to inform the higher echelons, how many extra readers could result from one more revision, what grade to give a revised version, how much reading time increases with increasing article length, and how various factors affect the science-world communication gap. The formulas stem from analogies between communication problems and solved problems in science and are intended to stimulate bread-boarding in technical writing.
December 1978
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Abstract
Two crucial aspects of creating persuasive reports are (1) knowing and expressing the main message and (2) organizing the material in a logical, complete, thought sequence. The report can be a figurative pyramid of progressively involved detail with conclusions and recommendations up front (at the top) followed by methods, explanations, proofs, data, etc. Critical revision and refinement must precede the finished product.
June 1978
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Abstract
The US Copyright Office issued interim regulations and application forms at the end of 1977 to implement the major revision of the copyright statute adopted by Congress in October 1976. Aspects of the law and the regulations especially relevant to the actual registration of an original work for copyright protection are reviewed briefly, the application form is exhibited (TX for literary works; VA for visual arts is very similar), and instructions for filling out the form are excerpted.
November 1977
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Abstract
THE United States will soon have in effect the first major revision of its copyright law since 1909. This revision was made necessary largely by the successful engineering of xerography into increasingly convenient and economic copying machines. The new law legitimizes most examples of single, personal-use copying but severely proscribes multiple and systematic copying without copyright-holder authorization.
December 1976
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Abstract
The process of revising a technical or scientific paper can be performed more efficiently by the people involved (author, co-author, supervisor, editor) when the revision is controlled by breaking it into a series of steps. The revision process recommended is based on the levels-of-edit concept that resulted from a study of the technical editorial function at the Jet Propulsion Laboratory of the California Institute of Technology. Types of revision discussed are substantive, policy, language, mechanical style, format, integrity, and copy clarification.
September 1974
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Abstract
The concept of copyright has greatly changed through the years, both in importance and definition. The conflict of personal right of ownership versus the public welfare has grown increasingly complex in recent times. A familiarity with the historical perspective is necessary to understand these developments. Even today, the Copyright Revision Bill lies before Congress and long-awaited decisions will be made to shape events in the immediate future. These decisions will affect the student and the professional alike by their effect on the availability of materials to everyone. The ease and availability of present-day photocopying necessarily will affect the nature of the decisions. This paper gives an overview of the historical background, and status of present law, and the possible future role of copyright.
December 1973
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Abstract
be described as "the way you write," rather than as "proper words in proper places" or "the dress of thoughts," then their thesis is that your style should be such that the reader will do with your report, or because of your report, what you would have him do.Their comments on style and their own easy familiar way with words combine to make Technical Writing a good example as well as a collection of precepts.details are given adequate recognition.Some of the Suggestions for Writing are comprehensive and some specific; some of the Sentences for Revision involve simple matters, others present challenges.Worthy of note is the excellent treat ment, in all Sections, of the structural and logical aspects of planning a tech