Abstract

Although the usefulness of evaluating documents has become generally accepted among communication professionals, the supporting research that puts evaluation practices empirically to the test is only beginning to emerge. This article presents an overview of the available research on troubleshooting evaluation methods. Four lines of research are distinguished concerning the validity of evaluation methods, sample composition, sample size, and the implementation of evaluation results during revision.

Journal
IEEE Transactions on Professional Communication
Published
2000-01-01
DOI
10.1109/47.867941
CompPile
Open Access
Closed
Topics
Export

Citation Context

Cited by in this index (11)

  1. IEEE Transactions on Professional Communication
  2. Journal of Business and Technical Communication
  3. IEEE Transactions on Professional Communication
  4. Journal of Business and Technical Communication
  5. IEEE Transactions on Professional Communication
Show all 11 →
  1. Journal of Business and Technical Communication
  2. IEEE Transactions on Professional Communication
  3. IEEE Transactions on Professional Communication
  4. Technical Communication Quarterly
  5. Journal of Technical Writing and Communication
  6. Journal of Technical Writing and Communication

References (76) · 11 in this index

  1. an exploratory investigation of questionnaire pretesting with verbal protocol analysis
    Adv Consumer Res
  2. 10.1007/BF02300326
  3. 10.2307/357381
  4. 10.1007/BF02299759
  5. Journal of Business and Technical Communication
Show all 76 →
  1. 10.1287/mksc.12.3.280
  2. how do we know when we don't understand? standards for evaluating text comprehension
    Metacognition Cognition and Human Performance
  3. sample sizes for usability studies: additional considerations
    Human Factors  
  4. 10.1080/014492900118777
  5. 10.1023/A:1003073923764
  6. Dynamics in Document Design Creating Texts for Readers
  7. 10.1080/014492997120002
  8. the value of usability testing in document design
    Bull Assoc Business Commun
  9. refining the test phase of usability evaluation: how many subjects is enough?
    Human Factors  
  10. argumenteren over lezersproblemen: is consensus haalbaar?,” (“reasoning about…
    Taalbeheersing
  11. heuristic evaluation
    Usability Inspection Methods
  12. Reader Feedback in Text Design Validity of the Plus-Minus Method for the Pretesting of Public Information Brochures
  13. what kind of quality are we ensuring with document draft reviews?
    Tech Commun
  14. Observation of Writing and Reading Activities Effects on Learning and Transfer
  15. Written Communication
  16. 10.1007/978-1-4020-2739-0_16
  17. Journal of Technical Writing and Communication
  18. 10.1007/BF02298151
  19. 10.1080/00140139508925248
  20. 10.1007/BF00121231
  21. an evaluation of interviewer debriefing in survey pretests
    New Techniques for Pretesting Survey Questions
  22. editing for comprehension: improving the process through reading protocols
    Plain Language Principles and Practice
  23. user evaluation of hypermedia encyclopedias
    J Educ Multimedia and Hypermedia
  24. 10.1080/01449299408914597
  25. 10.1006/ijhc.1994.1065
  26. IEEE Transactions on Professional Communication
  27. 10.1016/B978-0-12-223260-2.50019-0
  28. generalizability of rules for empirical revision
    AV Commun Rev  
  29. Using Student Feedback to Improve Learning Materials
  30. learner verification and revision: an experimental comparison of two methods
    AV Commun Rev  
  31. the measurement of redundancy and its effects in science communication
    Annual Meeting of the Association for Education in Journalism and Mass Communication
  32. 10.1037//0022-0663.74.5.733
  33. 10.1002/pfi.4150220505
  34. 10.1002/pfi.4150220509
  35. Journal of Business and Technical Communication
  36. Journal of Business and Technical Communication
  37. 10.1080/014492997119789
  38. observing, predicting, and analyzing usability problems
    Usability Inspection Methods
  39. faster, cheaper!! are usability inspection methods as effective as empirical testing?
    Usability Inspection Methods
  40. IEEE Transactions on Professional Communication
  41. the importance of involving experts and learners in formative evaluation strategies
    Canadian J Educ Commun
  42. Designing successful documents An investigation of document evaluation methods
  43. some observations on predicting instructional effectiveness by simple inspection
    Programmed Instruction
  44. 10.1080/014492997119824
  45. Designing the Interface Strategies for Effective Human-Computer Interaction
  46. 10.1007/BF01326548
  47. IEEE Transactions on Professional Communication
  48. rigor in usability testing
    Tech Commun
  49. Comparative Evaluation of Usability Tests
  50. 10.1207/s15327051hci1303_2
  51. 10.1207/s15327051hci1303_3
  52. 10.1207/s15327051hci1303_4
  53. plain language through protocol-aided revision
    Plain Language Principles and Practice
  54. Studies in Televised Instruction The Use of Student Response to Improve Televised Instruction A Summary Report
  55. Pre-Testing a Publication for Low-Income Homemakers
  56. Web Site Evaluation Usability Testing and Effectiveness Research Applied to the World Wide Web
  57. Journal of Business and Technical Communication
  58. A Practical Guide to Usability Testing
  59. Usability Engineering
  60. Usability Testing and System Evaluation A Guide for Designing Useful Computer Systems
  61. Handbook of Usability Testing How to Plan Design and Conduct Effective Tests
  62. IEEE Transactions on Professional Communication
  63. Practical Approaches to Usability Testing for Technical Documentation
  64. new strategies for pretesting survey questions
    J Official Statist
  65. 10.2307/270979
  66. Journal of Technical Writing and Communication
  67. focus groups or individual interviews? a comparison of text evaluation approaches
    Tech Commun
  68. the pretest in survey research: issues and preliminary findings
    J Market Res  
  69. identifying and predicting reader problems in drug information texts
    Researching Technical Documents
  70. 10.1108/03090569810216091
  71. pretesting in questionnaire design: the impact of respondent characteristics on error detection
    J Market Res Soc