Applying the communication theory called punctuated equilibrium to an activity system in the federal department that oversees health-information privacy reveals that the theory fails to align well with a government activity system rooted in a stable democratic tradition. This activity system is structured to accommodate a wide variety of stakeholders and significant organizational change. This case study prompts a reexamination of punctuated equilibrium as an approach to understanding the role of documents in certain types of activity systems.

This article analyzes the effects of a transparency view of language that is implicit in some technical discourses. Using a legal concept, the excited utterance exception to hearsay, as an exemplary discourse, I show that this view of language is predicated on social norms rather than empirical standards. Indeed, I argue, the measurement of accuracy using an empirical standard creates a situation in which the speaker's rhetorical concerns and the context can be ignored.

Abstract This article discusses the need for technical communicators to develop a more sophisticated understanding of the relationship between law and their work. The author reviews the discipline's literature regarding the relationship between law and technical communication and argues that technical communicators must learn to see themselves as coproducers of the law. To that end, the author offers pedagogical strategies for helping technical communication students develop skills for recognizing the legal implications of their work.

Before a jury begins deliberation, judges provide instructions to guide jury decision-making. Unfortunately, extant literature has demonstrated poor comprehension of these instructions. Although there have been attempts to simplify the language of these instructions, plain language may not be enough to ensure comprehension. Instead, the principles of technical communication advocate the adoption of a learner-centered perspective and suggest increased novice–expert interactions to assist jurors in comprehending the task assigned to them.

This special issue features articles that address legal issues as they relate to technical communication research, pedagogy, and practice. The articles will assist instructors who wish to engage classes in activities that allow students to understand, analyze, and respond to legal dilemmas related to workplace activities. The articles will also highlight contemporary subjects for research inquiry in technical communication, including the relationship between technical communication and civic engagement, which often depends on the study of legal processes. It is our hope that this special issue will generate interest in the intersection of technical communication and the law and that it will provide readers of TCQ with a valuable and unique foundation for teaching and research in this area.

This article explains the Constitution's intellectual property provision and its goals, then deconstructs the Supreme Court's decision in Eldred v. Ashcroft as a means to unravel the pieces in the complex relationship among the constitutional provision, the First Amendment, and copyright. The article then considers how an understanding of the relationship of these elements can be helpful for considering the positions of technical communicators as both users and producers of intellectual products.

One accurate measurement is worth a thousand expert opinions. —Rear Admiral Grace Hopper (qtd. in Sheehan, 2010) Nineteenth-century freshman composition instruction at Madras University, based on a classical paradigm, prepared students for writing in professional discourses. Examining this pedagogy from today's perspective raises, for the field of postcolonial theory, questions of whether the British, who offered Indians a curriculum comparable to those at important British universities, viewed Indians as inferior beings or those needing help to become modern.

Reviews of products on Web sites like Epinions.com make explicit the ways in which credible identities are co-constructed. Product reviews reveal not only how reviewers construct credibility for themselves but also how readers of reviews, through their comments about reviews, ratify and contribute to reviewer credibility. I present a framework and analyze examples of reviews of digital cameras to examine how reviewers of a technical product convey credibility and how review readers coconstruct reviewers' credibility. The framework and analysis can help identify those reviewers who are likely to influence review Web site users.

Cresskill, NJ: Hampton Press, 2008. 364pp. Webbing Cyberfeminist Practice is a collection of theoretical works and case studies that analyze the “‘alliance’ or ‘connection’ between women and techno...

Where do words go to live when they become meaningless? —Anonymous Men of the world who value the Way all turn to books. But books are nothing more than words. Words have value; what is of value in words is meaning. —Zhuangzi (as quoted in Mao) For questioning is the piety of thought. —Heidegger in The Question ConcerningTechnology and Other Essays This essay argues that user centeredness has become ubiquitous and is in danger of being rendered meaningless. To address this problem, a meditative essay theorizes user centeredness by examining a base term—use—as defined through the ancient concepts of techne and the four causes of making. It concludes that user-centered design should employ the causes in order to avoid inversions during the development of all things technological.

Abstract This article explores the challenges and opportunities that the rising numbers of students with disabilities and the changing definition of disability pose to technical communication teachers and researchers. Specifically, in a teacher-researcher study that combines methods from disability studies, I report on the effectiveness of multimodal and universal design approaches to more comprehensively address disability and accessibility in the classroom and to revise traditional impairment-specific approaches to disability in technical communication. Notes 1. CitationCharlton (1998), in Nothing About Us Without Us, recalls hearing this slogan in South Africa in 1993 from two separate leaders of Disabled People of South Africa, Michael Masutha and William Rowland, and he writes, “The slogan's power derives from its location of the source of many types of (disability) oppression and its simultaneous opposition to such oppression in the context of control and voice” (p. 3). 2. Other principles include guidelines for equitable use, varieties of perceptible information, and appropriate size and space for approach and use. See http://www.design.ncsu.edu/cud/about_ud/udprincipleshtmlformat.html for quoted guidelines. 3. CAPTCHA is an acronym for completely automated public Turing test to tell computers and humans apart. It is a challenge-response test that usually visually distorts and warps letters, assuming that a human can decode the letters but a computer cannot. 4. For details on the similarities and differences between usability and accessibility, see CitationThatcher et al. (2006), pp. 26–28. Chapter 1, “Understanding Web Accessibility,” is useful for students to read and discuss during this segment of the class. 5. Web Accessibility: Web Standards and Regulatory Compliance by CitationThatcher et al. (2006) is also a useful resource for students to consult, particularly Chapter 1.

This article discusses the history and development of English agriculture and estate management instructions, 1200–1700, as these shifted from oral to textual forms. Beginning with manuscript treatises that influenced important instruction books printed in the 16th century, the article shows how major agricultural writers developed instructions for a range of users. By the close of the 17th century, agricultural and estate management books exemplified increasingly modern presentation and style.

Abstract In this article, I argue that to understand technical communication instruction in non-Western countries, one has to pay close attention to the impacts of local cultural, educational, political, and economic contexts on technical communication practices. I identify two localized programs that share features of technical communication in China and review their programmatic positioning at national and local levels. I also suggest ways for U.S. technical communicators to start cross-cultural collaboration with local programs.

Abstract In this article, we trace the journey our professional writing program took from marginal area to well-supported specialty in an English department—a journey we made without sacrificing our commitment to prepare students for professional-level employment. In so doing, we explore the grounds of intellectual compatibility between our field and English studies and describe the conditions most conducive to professional writing's finding a respected place in English departments.

Do programs in technical communication thrive when administered in English departments or in other configurations of administrative units? This article examines the variations in professional, technical, and scientific communication programs at four universities across the north central U.S. The first three programs have histories that led them to be housed at increasing distances from their universities' English departments. The fourth is a nascent program emerging in its university's English department.

This article provides an account of the academic location of 142 technical communication programs as reported on program Web sites as well as in an online survey sent to technical communication program coordinators. According to the findings, most technical communication programs are located in departments of English, but programs outside of English are more likely to offer graduate degrees and a more technically oriented program focus.

Programs in technical and professional communication are continually challenged by issues of location and dislocation. Historic changes and interdisciplinary initiatives are in progress at colleges and universities worldwide. The five articles of this special issue will offer a portrait of the multiple ways that technical communication programs are positioning themselves to do innovative teaching and research.

Scholars in our field frequently explore issues of positioning and disciplinary identity, thus revealing insecurity about our institutional value. We must realize that our homelessness within the academic neighborhood is a position of strength, not weakness. As knowledge grows increasingly specialized, our ability to position ourselves in various places within an institution gives us administrative flexibility, marketability, and proximity to the fields that we study.

The case of Lucille Pieti, a technical writer at Chrysler, serves as a discipline-specific illustration of some of Rossiter's (1995) generalizations about women scientists and engineers after World War II. Like other women with engineering degrees, Pieti emerged from college with high hopes, only to find herself consigned to one of the traditional ghettos for women scientists and engineers: technical communication. Her case is unusual, however, because she became a national celebrity.

Physicians write child abuse forensic reports for nonphysicians. We examined 73 forensic reports from a Canadian children's hospital for recurrent strategies geared toward making medical information accessible to nonmedical users; we also interviewed four report writers and five readers. These reports featured unique forensic inserts in addition to headings, lists, and parentheses, which are typical of physician letters for patients. We discuss implications of these strategies that must bridge the communities of medical, social, and legal practice.

Edited by Mark Zachry and Charlotte Thralls. Amityville, NY: Baywood, 2008. 263 pp. In Communicative Practices in Workplaces and the Professions, Zachry and Thralls assemble a collection of works f...

Four service-learning projects were conducted in technical communication courses using wikis. Results confirm previous findings that wikis improve collaboration, help develop student expertise, and enact a “writing with the community” service-learning paradigm. However, wikis did not decenter the writing classroom as predicted by previous work. Instructors using wikis to scaffold client projects should calibrate standards for evaluation with students and client, and they may need to encourage clients to stay active on the wiki.

This article offers a heuristic for conceptualizing the broad contours of electronic instruction sets as they have developed for and in online environments. The heuristic includes three interconnected models: self-contained, which leverages the features of fixed instructional content; embedded, which leverages the features of user-generated metadata; and open, which leverages the features of mutable instructional content. Although the models overlap to some extent, their distinctions help to illustrate the changing nature of online how-to discourse.

Composition and rhetoric's attention to writing as cultural performance is expanded to analyze writing as organizational performance. A Foucauldian understanding of discourse enables the diagnosis of a technical writer's annual performance appraisal as grounded in 20th-century Taylorized management principles. Tenets from posthumanism—including a discarding of the liberal humanist subject in knowledge production and a leveraging of distributed cognition for enhanced performance of humans acting in concert with intelligent machines—enable a theoretical framework for repurposing this genre.

This special issue of Technical Communication Quarterly brings posthuman perspectives to bear on the kinds of metarhetorical, organizational, and intertextual problems that are central to technical...

Clay Spinuzzi. Cambridge, MA: Cambridge University Press, 2008. 230 pp. With this book Spinuzzi has done the field a great service: He has “absorbed more literature from activity theory, actor-netw...

Technical communication pedagogy often uses two distinct processes to help students construct user-centered documents: audience analysis and invention. However, posthuman contexts, such as virtual reality, challenge traditional methods for audience analysis and invention. In virtual environments, knowledge is constructed by and through embodied interactions with people, technologies, spaces, and ideas—and the dual processes of analysis and invention are conflated. In this article, I present data from a semester-long comparative study between two technical communication courses. Students in both courses created instructions for filming in a virtual environment, but students from only one of these courses experienced the space/place of virtual reality. The data emphasize the importance of embodied experiences in technical communication pedagogy and practice.

Abstract Early Cold War professional communication teachers anticipated posthumanist awareness in our culture. They were also granted more agency for progressive action than many of their contemporaries. By showing the different ways that these scholars responded to their posthuman situation, this study articulates how posthumanist theory complicates the progressive notion of a student-centered classroom and, more importantly, explains what happens to the progressive project when it is more explicitly connected to posthumanism. Notes 1. See CitationBrooke (2000) for a thorough explanation of how posthumanism helps us move beyond ludic quietism.

In this article we compare two different perspectives on the National Science Foundation (NSF) grant proposal and funding process: that depicted by the genre-dominant NSF Web site and that articulated by several successful NSF-funded researchers. Using genre theory and play theory to map the respective processes, we found that a systems-based refocusing of audience analysis—namely, genre field analysis—allows researchers a more accurate understanding of their roles as agents within the system.

The pages of Technical Communication Quarterly are devoted to exploring literacy activities and knowledge production in 21st-century organizations and to suggesting what technical communication edu...

Recent agency scholarship has provided compelling accounts of how individuals can strategically occupy authoritative positions, in order to instantiate change. This article explores the discursive mechanisms of this type of agency in the legitimization of disease. Drawing on ethnographic research, this article investigates how a non-human agent (brain scans) contributed to fibromyalgia's acceptance within the highly regulated discourses of western biomedicine.

Twelve currently popular technical communication textbooks are analyzed for their treatment and discussions of the types of writing that engineers produce. The analysis reveals a persistent bias toward humanities-based styles and genres and a failure to address the forms of argument and evidence that our science and engineering students most need to master to succeed as rhetoricians in their fields. The essay ends with recommendations and calls upon instructors to reenvision the service course in technical communication.

This article examines how professionals and the public employed alternative media to participate in unofficial risk communication during the 2002 SARS outbreak in China. Whereas whistle-blowers used alternative media such as independent overseas Chinese Web sites and contesting Western media, anonymous professionals and the larger communities relied more on guerrilla media such as text messages and word of mouth to disseminate risk messages during official silence and denial.

Despite the prominent role of application forms in the process of composing grant proposals, little attention has been given to the rhetorical and ethical implications of their prompts and instructions. This article analyzes classification systems reified within the cognitive properties of online forms that faculty members use to submit grant proposals. Results suggest that the historicity of proposal forms adds to the complexity of developing models that accurately represent proposal writing in multiple contexts.

During the aftermath of recent disasters (both natural and human made), people have communicated by cobbling together available social software resources—relying on the capabilities of Internet tools such as blogs, news sites, and Flickr. Examining the use of social software taking place after the London bombings of July 7, 2005, I propose a method by which we can study users' literate appropriations to shape the development of more accommodating communication systems.

This article presents data from a long-term, qualitative study of writers appropriating new software tools for note taking. Instead of asking whether a writer knows how to use the discrete features specific to a software program, I argue that we might more profitably ask about the properties of functional systems that allow writers to flexibly meet the demands of their literate activity.

In an industrial society, the library is associated with modern economic, political, and social metanarratives. With the rise of digital technology, public libraries are threatened with the possibility of becoming obsolete and irrelevant. Spaces and interfaces intersect with modern and postmodern narratives as the library vies to establish its identity as a legitimizer and purveyor of knowledge in the information age. Through architecture, the library comes to speak the language of hybridity to reassert its relevance and reposition itself.

This essay takes up the call for a rhetoric of distributed space by proposing a folksonomic rhetoric. Folksonomies, systems in which users may name any object, space, idea, or image any name they want, offer technical communicators new possibilities for how they work in network environments. As a way to explore the possibility of a folksonomic rhetoric, this essay examines 1 specific space, Woodward Avenue in Detroit, Michigan, as if it were a folksonomic space.

“The study of activity ceases to be the psychology of an individual, but instead focuses on the interaction between an individual, systems of artifacts, and other individuals in historically developing institutional settings” (Miettinen, 1997). As teaching technical writing online becomes more widespread, teachers and scholars are identifying ways to increase teaching/learning efficacy. One way of accomplishing this goal is by continually reflecting on different types of student ethos being constructed in an online course. The changes that occur in the ethos development process can be contextualized through activity theory, which emphasizes the dynamic, evolving nature of social environments. Activity theory's focus on cultural history and tools makes it ideal for exploring active communication among multiple participants in an online technical communication environment. The triangle of human activity adapted and developed by Engeström (1987) Engeström, Y. 1987. Learning by expanding: An activity theoretical approach to developmental research., Helsinki, Finland: Orienta-Konsultit Oy. [Google Scholar] provides a framework for exploring ethos as an object within an online course's activity system.

This article describes the authors' work as formative evaluators of a mixed-reality science museum installation, Journey with Sea Creatures. Looking beyond the focal point of the screen to the spatial and temporal surroundings of the exhibit, the authors employed a technique they call retrospective narrative mapping in conjunction with sustained on-site observations, follow-up interviews with museum visitors, and the development of personas to better understand the user experience in multimodal informal learning environments. © 2009 Taylor & Francis.

This article sketches the significance of aurality in hypermedia, notes that the field of English studies is constructing the World Wide Web as a verbal and visual medium, and proposes a transtextual framework to aid technical communicators in designing musical hypermedia. Because the study of music on the World Wide Web is nascent, this article includes references to art and film music, whose theories and practices are substantially developed.

This article attempts to summarize the history of ATTW. It focuses on issues that led to the need for an organization devoted to technical writing, and the individuals who were leaders in ATTW, as well as in NCTE and CCCC, whose efforts provided the foundation for the presence of technical writing as a legitimate teaching and research discipline. We draw on existing historical pieces and the contributions provided by many of the first ATTW members to capture the history of ATTW. We describe the major changes in ATTW from 1973–2007 and conclude with our reflections, as well as important questions we believe to be critical to the future of ATTW

This article discusses the rise of conservation writing as a new field of technical communication, and it offers pedagogical strategies for teaching conservation writing and building curricula. Conservation writing is an umbrella term for a range of writing about ecology, biology, the outdoors, and environmental policies and ethics. It places the natural world at the center of readers' attention, often viewing sustainability as a core value. A course or curriculum in this kind of writing would likely need to help students master a variety of genres, while providing a working knowledge in environmental law, ethics, and politics.

Abstract As the City of Houston's Bureau of Air Quality Control embraced new policies, technologies, and rhetorical strategies, they simultaneously moved through Lukensmeyer and Torres's "four levels of public involvement," which include the information, consultation, engagement, and collaboration levels (Lukensmeyer & Torres, 2006 Lukensmeyer, C. J., & Torres, L. H. (2006). Public deliberation: A manager's guide to citizen engagement. IBM Center for the Business of Government Collaboration Series. Retrieved November 2007 from http://www.businessofgovernment.org/pdfs/LukensmeyerReport.pdf [Google Scholar]). Because of the technical and scientific nature of air quality inspections, increasing public involvement, especially the involvement of those in a predominantly African American and a predominantly Hispanic neighborhood, has been a challenge. This article describes the Bureau's journey through the information level, where the Bureau opens public access and participation in the investigation and reporting process; the consultation level, where Bureau staff go door-to-door in poor and minority neighborhoods collecting citizen feedback regarding perceived environmental hazards; the engagement level, where the Bureau conducts monthly environmental meetings with neighborhood residents; and the collaboration level, where citizens are taught to collect evidence of environmental violations.

This article analyzes the Web interfaces of two well-known national civic action groups, both related to genetics research: the Genetic Alliance and the Innocence Project. These two sites are excellent examples of interface design and information retrieval, and they also attempt to translate complex science to the general public, even those traditionally most underrepresented and marginalized by the complexities of science and technology. The Genetic Alliance and Innocence Project provide excellent case studies for technical communication courses about the necessity to marry factual scientific knowledge with cultural and emotional rhetorics while providing an interface for multiple stakeholders in public policy change.

In this interesting argument for the reintroduction of metaphor as a rhetorical strategy for technical communicators, Timothy Giles emphasizes the importance of the metaphor to convey complex conce...