This article begins with an overview of cognitive psychology research on the effects of aging on literacy and suggests the additional complications facing older adults who consume and produce text within the frame of technology, particularly on-line usage. From an overview, the text moves to patterns corporations are using to target older adults, namely as consumers and as producers. The text then explores the use of philanthropy in the corporate literacy initiatives and suggests that there are complicated issues at hand in attempting to integrate the knowledge of aging and corporate strategies into our technical writing classrooms because we enter this discussion concerned about non-traditional students, older adults who are challenged to participate in contemporary literacy initiatives, and ourselves as aging participants as well. The article ends with suggestions of possible ways of addressing concerns regarding aging.

This article begins by arguing that the infinitive phrase has not been taken seriously in writing because writers have been too concerned with Bishop Robert Lowth's proscription against the split infinitive. However, careful examination of three types of technical prose (instructions, annual reports, and “junk mail”) reveals that more than one sentence in four contains an infinitive phrase. The article then argues that two linguistic theories do not adequately explain the overwhelming presence of infinitives in the three types of prose. The reason for the presence of infinitives seems to be that they fulfill several rhetorical purposes, including vigor, symmetry, emphasis, variety, economy, and depersonalization. Implications for writing and teaching are also discussed.

Within an increasingly global marketplace, discussions of intercultural communication are important in business and technical communication classrooms. Although many business and technical communication textbooks integrate discussions of intercultural communication, they do not go far enough in engaging the complicated nature of this issue. This article summarizes recent literature about the importance of paying attention to intercultural communication and analyzes the productive approaches in popular business and technical communication textbooks. It presents five challenges for business and technical communication teachers to consider and includes teaching modules that address these challenges. Although the article focuses on classroom practice, such intercultural explorations are also of value to authors of business and technical communication textbooks, who might consider integrating modules such as these into their textbooks.

Technical communicators have recently become interested in user-centered design (UCD) for designing and evaluating technical genres. Yet, a critical examination of the field methods of UCD suggests that they suffer from unintegrated scope: an undesirably limiting focus on a particular level of scope (either the macroscopic level of human activity or the mesoscopic level of goal-directed action) in their theoretical underpinnings and data collection and analysis. This focus is often paired with the assumption that this particular level of scope causally affects what happens at the other levels. Both the focus and the assumption are at odds with sociocultural theories of human activity. This article lays out the problem of unintegrated scope and examines it through critical analyses of two field methods used in UCD research. It concludes by proposing an integrated-scope research methodology for UCD research, with roots in both sociocultural theory and the central issues of technical communication.

(2002). A Fantasy-Theme Analysis of Arthur Barlowe's 1584 Discourse on Virginia: The First English Commercial Report Written about North America from Direct Experience. Technical Communication Quarterly: Vol. 11, No. 1, pp. 31-59.

(2002). Review of Rhetoric, the Polis, and the Global Village: Selected Papers from the 1998 Thirtieth Anniversary Rhetoric Society of America Conference. Technical Communication Quarterly: Vol. 11, No. 1, pp. 99-101.

(2002). Review of Literacy Theory in the Age of the Internet. Technical Communication Quarterly: Vol. 11, No. 1, pp. 88-89.

This article proposes a theoretical frame for technical communication peda- gogy based on six layered literacies: basic, rhetorical, social, technological, ethical, and critical. The layered literacies frame advocates diverse instruction in technical communication programs, ranging from the ancient art of rhetoric to the most contemporary of technologies, from basic reading and writing skills to ethical and critical situational analyses. The article also suggests how the frame can be applied to a program of study or individual course in order to establish teaching objectives; develop course and lesson activities; and assess pedagogical materials, students, and programs.

(2002). Review of Twentieth-Century Rhetorics and Rhetoricians: Critical Studies and Sources; and Living Rhetoric and Composition: Stories of the Discipline. Technical Communication Quarterly: Vol. 11, No. 1, pp. 102-104.

(2002). Review of Untying the Tongue: Gender, Power, and the Word. Technical Communication Quarterly: Vol. 11, No. 1, pp. 96-98.

Graduate education in technical communication should provide students with an expansive view of the field. Toward that end, we offer a three-dimensional framework that represents technical communication as a robust, diverse, complex whole. Although the framework aims towards coherence, it embraces contradiction. That is, the framework represents a totality but does not purport to be the only possible representation. Key to the framework is our belief that the gap between theory and practice can actually be productive. Almost all binaries encourage overly simplistic understandings. But we should not allow the goal of remediating the binary to close off the important tensions that can allow the field to advance. This very gap is actually one of the few sites in which new ideas and approaches can be forged.

Writing in A Milieu of Utility: The Move to Technical Communication in American Engineering Programs, 1850–1950 by Teresa C. Kynell, 2nd ed. Stamford, CT: Ablex, 2000. 134 + xix pp. Rhetorical Figures in Science by Jeanne Fahnestock. New York: Oxford University Press, 1999. xiv + 248 pp.

A survey of CEOs, corporate spokespersons, and media representatives suggests that the evolving roles and responsibilities of corporate spokespersons may result in greater opportunities for technical communicators in corporate public relations. However, these opportunities require communication principles and skills that have not traditionally played a strong role in technical communication education. This essay discusses these requisite considerations so they can be more explicitly addressed in the contemporary technical communication curriculum.

Abstract This article explores the shift from observation of users to participation with users, describing and investigating three examples of user-centered design practice in order to consider the new ethical demands being made of technical communicators. Pelle Ehn's participatory design method, Roger Whitehouse's design of tactile signage for blind users, and the design of an online writing program are explored for the creation of a dialogic design ethic. The development of effective collaborative design methods requires meaningful communication between users and designers, and dialogic ethics can guide the development of effective and humane technological design methods.

Applying abstract ethical principles to the practical business of building a code of applied ethics for a technical communication department teaches students that they share certain unarticulated or even unconscious values that they can translate into ethical principles. Combining abstract theory with practical policy writing can teach technical communication students to become increasingly aware of ethical actions without restricting ethics solely to abstractions or rules.

Abstract This article proposes retrospective narrative justifications combined with classical concepts of habit formation as a theory of ethics appropriate for practicing technical communicators. To explicate the theory, the article draws on Alasdair Maclntyre's ethical theory, which involves habit formation and narrative theory; on apologia and account-giving theory; and on traditional ethical stances, such as the teleological and deontological doctrines. Special attention is given to the ends-means relationship and the tension between individual and corporate identity in technical communication environments.

(2001). Guest Editor's Column. Technical Communication Quarterly: Vol. 10, No. 3, pp. 245-249.

We develop a conceptual framework for exploring significant differences in how people from diverse cultural backgrounds and with diverse individual characteristics might perceive and use Web documents. This is the first stage of a large multistage empirical study of user satisfaction and effectiveness of various Web designs based on cultural and individual factors. We identify six cultural factors and six individual factors that could impact the effectiveness of Web documents. The six cultural factors include: power distance, individualism versus collectivism, masculinity versus femininity, anxiety avoidance, long-term versus short-term orientation, and polychronic versus monochronic time orientation. The six individual factors include: demographics (age and gender), professional knowledge, information technology knowledge, flexibility, information processing abilities, and cultural knowledge. Based on the conceptual model proposed, we develop a number of testable, specific propositions on how Web document effectiveness could be impacted by the cultural and individual factors in various Web designs. In order to measure document effectiveness of each design, we identify components of Web document effectiveness as perceived usability, reliability, clarity, and comprehension that, in turn, influence readers' overall satisfaction with Web documents. Using the propositions presented, one can measure and analyze how cultural and individual factors influence users' satisfaction, which will assist researchers, educators, and communicators working with various Web designs.

Although usability testing and research have become critical tasks for technical communicators in the workplace, little discussion in technical communication focuses on teaching usability in technical communication programs. This article asserts that technical communication programs are particularly well positioned to adopt usability testing and research in their curricula because of inherent connections between usability and technical communication, such as their mutual emphases on audience analysis, technology, and information design. Approaches to implementation of usability courses at three universities are described, and the authors share suggestions for adopting usability in the areas of curriculum, equipment, and facilities needed for conducting usability.

While many technical communication instructors declare the benefits of client projects, too often instructors do not prepare students to interact with clients. This article reviews a qualitative case study that demonstrates the difficulty students can have interacting with clients. Interviewing, listening, and seeking clarification are behaviors that may help students identify client concerns and miscommunications more effectively.

Abstract Educational settings tend to provide highly specialized contexts for learning. In contrast, workplaces are increasingly multidisciplinary, presenting challenges often not considered in the technical communication curriculum. Our technical communication program is addressing this issue by building partnerships with programs in mechanical engineering and industrial engineering. In this article, we discuss a study of our initial semester matching technical communication students with teams of engineers in a capstone, client-based design course. We focus on challenges the students faced in the multidisciplinary, client-based experience. Based on our initial results, we suggest that academic and professional settings could do more to address the types of challenges identified. We call for a more inclusive pedagogy, one that expands the boundaries of technical communication and welcomes multidisciplinary experience in shared contexts.

The Accreditation Board for Engineering and Technology, the organization that accredits engineering programs in the United States, has shifted its focus to the documentation of student learning outcomes. This shift has prompted changes in the work of technical communication departments and programs that serve engineering, from the development of new courses to increased collaboration between technical and non-technical faculty. This article traces the development of ABET'S Engineering Criteria 2000 and identifies the effect of EC 2000 on technical communication now and in the future.

Explanation is the bread-and-butter activity of any technical communicator. We explain things for a living, but how well can any of us explain the nature of explanation itself? What makes technical explanation different from persuasion or narration? Web-based instructional systems have pushed us away from traditional kinds of paper-bound explanation. In these new realms, anything better than hit-and-miss success requires a clear sense of basic principles. With that in mind, I discuss the basic logic of explanation first proposed by the philosopher C.S. Peirce in the 1870s, and more recently extended by J. Hintikka (1998).

The study used quantitative and qualitative measures to determine differences in learning outcomes between two sections of an advanced technical writing course taught by the same instructor. The instructor used traditional textbook methods in one and technology-enhanced methods in the other. The findings upheld those of previous studies in that students in the experimental group rated both the course and their learning higher than that of their counterparts in the control group. Although fewer significant differences than expected resulted from the many measures taken, substantive positive differences in the writing submitted by students in the experimental group did occur. In order for such changes in performance to emerge as statistically significant differences, evaluation criteria for technical communication students may need to change.

In this qualitative content analysis, I examined 55 articles with keywords relating to collaboration published in the 1990-1999 issues of five major technical communication journals. I considered the frequency, types of research, and themes in the 55-article collection. My analysis reveals differences in the authors' discussions of collaboration depending on whether the collaboration occurred in the classroom or the workplace. I also found that most of the 55 articles were more concerned with collaborative practice than with theoretical discussions of collaboration. Suggestions for future research include investigating how experienced workplace collaborators and experienced teachers of collaborative skills in technical communication courses solve the nonroutine problems that occur when practice becomes difficult. From these investigations, researchers might determine what constitutes expertise in collaboration.

The profession of technical communication is in transition. While a few might argue that we are in danger of being swallowed up by large, institutional realignments, it seems more likely that the future workplace (as characterized by Senge, among others) will put communication, culture, and collaboration at the center of work. However, in order for the profession to exploit these opportunities, we must understand the impact of integrated information technology (IT) on organizations. I summarize the interaction of corporate culture, leadership/management, human resources, and advanced networking and web-based applications (more commonly called an Intranet) for the successful integration of new IT products into an established and well-defined organization. Background research for this paper was conducted as part of an Army Summer Faculty Research and Engineering grant.

This paper is a critique of current approaches to the development of computer graphing and graph visualization programs. Developers of these programs model the user as an individual problem solver who is reliant on perceptual skills to create and interpret graphed information. Such a model of graphing is ill-suited to meet the complex needs of real users, a supposition that is supported by work in two major areas of graphing theory and research: the sociology of science and the educational research of mathematics and scientific students. These areas have not been traditionally cited when planning computer graphing or visualization programs or when assessing their usability. A review of the literature in these fields reveals that an over-reliance on a user's perceptual skills is unlikely to result in successful graph practices.

Traditional models of usability assume that usability is a quality that can be designed into a particular artifact. Yet constructivist theory implies that usability cannot be located in a single artifact; rather, it must be conceived as a quality of the entire activity in which the artifact is used. This article describes a distributed approach to usability, based on activity theory and genre theory. It then illustrates the approach with a four-decade examination of a traffic accident location and analysis system (ALAS). Using the theoretical framework of genre ecologies, the article demonstrates how usability is distributed across the many official and unofficial (ad hoc) genres employed by ALAS users.

This study suggests that documentation is a complex technical communication genre, encompassing all the texts that mediate between complex human activities and computer processes. Drawing on a historical study, it demonstrates that the varied forms given to documentation have a long history, extending back at least to the early days of commercial mainframe computing. The data suggest that (1) early forms of documentation were borrowed from existing genres, and (2) official and unofficial documentation existed concurrently, despite efforts to consolidate these divergent texts. The study thus provides a glimpse into the early experimental nature of documentation as writers struggled to find a meaningful way to communicate information about their organization's developing computer technology.

In visual querying, users analyze data for their decisions and problems by interacting with graphics that are dynamic and linked. This querying paradigm is new, a dramatic break from the more familiar retrieving of data via search statements and displaying of it in static charts and graphs. For this new visual querying paradigm, analysts conceptually and operationally need to master new approaches. To discover salient relationships, they need to manipulate displays. To drill down for detail or causes, they have to select data of interest directly from a graph. And to draw inferences, they have to consider meanings across several dynamically linked graphics. With the aim of studying users' success in these new approaches, particularly focusing on the approach of directly selecting data from graphs, I conducted a scenario-based usability test with 10 data analysts. They interacted with visualizations to complete a realistic complex analysis—evaluating employee performance. Test findings reveal a range of difficulties in visual selection that, at times, gave rise to inaccurate selections, invalid conclusions, and misguided decisions. To overcome these difficulties, support for visual selection needs to be built into interfaces and help. Results and recommended improvements are presented.

Finding a method to determine terrestrial longitude was critical in the early seventeenth century as countries attempted to establish territorial boundaries. The magistrate and natural philosopher Nicolas-Claude Fabri de Peiresc (1580-1637) spent much of his life working on a solution to this problem. As an early technical communicator, he was concerned with the criteria of acceptable observations, the standardization of materials and methods, and the communication of results. He refined a variety of strategies to obtain these observations and ensure their accuracy. He persuaded missionary priests to make observations throughout the Levant by promising patronage and gifts or stressing practical applications in the solution to the problem of longitude and church calendar reform. Although Peiresc did not resolve the issue of determining longitude, his efforts did provide the basis for work by later astronomers.