This article analyzes the ethical perspectives of four technical communication textbooks. It argues that the authors do not engage in ethical inquiry as it is defined traditionally. Instead, they engage in the ethics-related activities known as moral casuistry, which deduces moral judgements, and moralism, which prescribes moral principles. The authors deduce and prescribe, but they do not justify or critically examine the underlying principles of morality. The analysis also suggests that at least two of the textbooks introduce ideas that are either inconsistent with traditional ethical theories or are subject to the objections that philosophers have raised against them in previous ethical inquiries. Finally, the article recommends that authors avoid approaches that are either strictly rhetorical or provide no ethical guidelines for students. They should avoid resorting to cursory accounts of traditional ethical theories because briefly mentioning philosophers' ethical approaches has very little practical value. They should also treat moral principles, not as objective and self-evident statements of fact, but as evaluative assumptions whose truth-values and meaning are both tentative and lacking universal agreement.

This article examines the value added to the United States Lighthouse Service by the operator's manuals, which were issued to the lighthouse keepers by the Light-House Board in 1852. Subsequent reports of the board to Congress conclusively show that the manuals resulted in a significant savings in the operating costs of the service. In addition, annual reports of district superintendents show that the instructional information improved the appearance and reliability of the lights. Furthermore, the manuals helped to reduce significantly the number of marine disasters along America's shores in the years following the board's decision.

Revising instructions for clients of health care facilities provides students with valuable practice in good technical communication techniques: organizing information for maximum accessibility, analyzing the audience's needs, using formatting and graphics to enhance communication, and clarifying sentence structure and diction. Suitable for both individual and team work, the project offers experience in both revising instructions for a lay audience and writing persuasively. It also emphasizes the accountability of technical writers to the users of their documents.

A case study of an experienced professor's comments on a design report in a first‐year engineering class was conducted over the period of an academic year. When compared with the commenting styles of technical writing teachers, the engineering professor's comments were found to be highly directive, and thus at odds with the preference for facilitative comments that prevails in composition studies. However, differences in genre conventions explain much of the discrepancy.

In this article, we build on arguments in risk communication that the predominant linear risk communication models are problematic for their failure to consider audience and additional contextual issues. The “failure”; of these risk communication models has led, some scholars argue, to a number of ethical and communicative problems. We seek to extend the critique, arguing that “risk”; is socially constructed. The claim for the social construction of risk has significant implications for both risk communication and the roles of technical communicators in risk situations. We frame these implications as a “critical rhetoric”; of risk communication that (1) dissolves the separation of risk assessment from risk communication to locate epistemology within communicative processes; (2) foregrounds power in risk communication as a way to frame ethical audience involvement; (3) argues for the technical communicator as one possessing the research and writing skills necessary for the complex processes of constructing and communicating risk.

The Internet and access to it have grown exponentially in the past three years. Georgia Tech's Graphic, Visualization, and Usability Center reports that, since January 1994 when its first survey of Internet users was conducted, the Internet has grown from 1250 servers to over one million servers. There are over thirty million users of the Internet in the United States alone (Graphic, Visualization, and Usability Center). The versatility of the medium has increased along with its size, as the addition of Java technology and other features has increased the dynamism and interactivity of Web sites and as conveyance via television has increased access. Mass communications scholars and our colleagues in interpersonal, organizational, and small group communication have been studying computer-mediated communication [CMC] for some time. Mass communications researchers have been concerned with a number of questions-how First Amendment protections and intellectual and property rights transfer from print to CMC; what factors play a role in attracting audiences to Internet sites; what strategies can be used to determine accuracy of information on the Internet; and so forth (McChesney; Morris and Ogan; Reeves and Nass). Interpersonal communication researchers have studied the development and maintenance of relationships online (Walther; Parks and Floyd), while small group researchers have examined the dynamics of group process in computer-mediated environments (Savicki, Lingenfelter, and Kelley; Rafaeli and Sudweeks). In addition to these, there have been many other forms of communication research studying Internet discourse and interaction. But rhetorical critics and theorists are latecomers to the scene. There are many possible reasons for this. Many humanists have been slow to take up interest in discourse in electronic environments, perhaps because they suspect that critical work and critical theory will need to be changed to suit the new communication environments, and this is true because in a hypertext environment, author, audience, and text are dispersed. While such dispersion can and does occur in other modalities, computer-mediated discourse is particularly prone to it. The function of the author as originator of a message can be suppressed in groupauthored, disguised, or anonymous Internet postings. As I will show later, identifying the nature and reactions of audiences is made more difficult in computer-mediated environments. And when text becomes hypertext, the text itself is dispersed and assimilated and loses its stability. As Ted Friedman (73) noted,

This article suggests a perspective on rhetoric of technology as discursive exploitation of the margins of indeterminacy affecting the development of technologies and technical artifacts. It examines such margins by examining the development of an aircraft auxiliary engine in a California aerospace company, focusing especially on how engines are tested. It examines technical documents associated with testing as arenas for rhetorical transactions involving various factors and interests vested in a technology and as residua of compliance and negotiation. It suggests that margins of indeterminacy in technology development provide critical rhetorical spaces for agency and decision making, spaces that engineers and technical communicators must be trained to appreciate and exploit appropriately.

This paper describes a methodology for testing the usability of a digital library. The paper also presents the results from using this methodology on a specific library of technical manuals. The testing process involves timing subjects while they look up facts in comparable libraries of online and paper documents. They are timed for both how long they take to find a desired manual in the library and how long they take to find a desired fact in a chosen manual. Next, the subjects fill out a questionnaire on which type library they prefer using and why. The objective time results and the subjective preferences are compared and analyzed.

The American International Health Alliance, a national not‐for‐profit healthcare organization initiated in 1992, uses Internet technologies to aid in the exchange of medical information between healthcare providers in the U.S. and their colleagues in Eastern Europe and the New Independent States of the former Soviet Union. A major role in the exchange is played by Information Coordinators—physicians, nurses, or administrators in the partnership institutions in the region. Through a questionnaire distributed during a training session in the U.S. and e‐mail exchanges, we interviewed these Information Coordinators to learn how Internet technologies are being introduced, disseminated, and adopted in their institutions. We then applied Everett Rogers's theory of the diffusion of innovations to help interpret their responses. Although now only in its preliminary stages, this study shows that technical communicators must be aware of the cultural influences—economic, political, ethnic, and institutional—that accompany technology as they communicate about such innovations across borders of culture, expertise, and ideology.

(1998). Writing technical documents for the global pharmaceutical industry. Technical Communication Quarterly: Vol. 7, International Communication in the Scientific and Technical Professions, pp. 319-327.

Dynamics in Document Design. Karen A. Schriver. New York: Wiley, 1997. 559 pages. Visual Explanations: Images and Quantities, Evidence and Narrative. Edward R. Tufte. Cheshire, CT: Graphics P, 1997. 156 pages. The Computer and the Page: Publishing, Technology, and the Classroom. James R. Kalmbach. Norwood, NJ: Ablex, 1997. 145 pages. The Communication Theory Reader. Ed. Paul Cobley. New York: Routledge, 1996. 506 pages. International Dimensions of Technical Communication. Ed. Deborah C. Andrews. Arlington, VA: STC, 1996. 135 pages.

Service learning, an expanding pedagogical movement, educates students to volunteer their expertise for the benefit of society. Teachers of business and technical writing can apply this pedagogy by assigning students to write for nonprofits. Such assignments prepare students for both workplace writing and responsible citizenship. To help our profession consider the appropriateness of this pedagogy, this article describes the origins of the movement and proposes a rationale for it in our field. This article then explains sequential projects and teaching methods intended to reduce problems related to collaborative writing for nonprofits. Last, resources are identified to help prepare grant proposals, perhaps the most beneficial kind of document for nonprofits.

This article claims that the primary determinant of how texts are structured and produced in scientific and technical communication is the ideology of the ruling force. Scholars concerned with ideology in scientific and technical communication have treated ideology as a competing approach to writing not as the determinant of writing. Thus, they have not been able to suggest how texts are structured and produced. Scientific and technical writing actually belongs to a tradition in which science and scientific activities have always been used to create and transmit the ideology of the ruling force. An examination of several cases of scientific and technical communication suggests that ideology of the ruling force indeed determines how a text is structured and produced. The immediate implication is that we should perhaps avoid resistant pedagogy and try what I call the “revelation pedagogy,” which is aimed at dialogue rather than resistance.

Technical communication, to be more effective in international business, must attempt to be culture free (without cultural impediments and irrelevancies) and culture fair (adjusted to meet local cultural expectations and communication styles). Both requirements raise serious philosophical questions of strategy and style: (1) Are the principles associated with North American-style technical writing in any sense universal? (2) Is it possible to write natural English documents that are univocal and reliably translatable? (3) Does the characterization of cultural differences lead inevitably to stereotyping and condescending tolerance? (4) Does the business motivation driving much international communication promote situations that may be exploitative of, and disadvantageous to, the targeted cultures? and (5) Does a postmodern approach to technical communication undervalue Western methods and the English language?

The first books and the first technical books published by English women during the 1475–1700 period can be useful in teaching students about the emergence of technical style or “plain style.”; If we examine the style of these women writers, long ignored by canonical studies, we can see that plain English existed before Bacon and received its impetus not from science, but from the utilitarian attitude that pervaded the 1475–1700 period. These women writers provide a microcosm for studying the rise of modern English prose and what we now call technical (or plain) style. They also provide an efficient way to expose students to early published works by women and their contribution to the history of technical writing. Examining style from such a perspective helps students see that technical communication was a prevalent kind of writing before Bacon and the Royal Society. Thus, technical communication—and the style of technical communication—studied from this unique historical perspective deepens students’ awareness of the roots of technical communication as it contributed to the history of English discourse.

We designed and piloted a technical communication course for software engineering majors to take concurrently with their capstone project course in software design. In the pilot, one third of the capstone design course students jointly enrolled in the writing class. One goal of the collaborative courses was to use writing to improve the usability of students’ software. We studied the effects of writing on students’ user‐centered beliefs and design practices and on the usability of their product, using surveys, document analyses, expert reviews, and user test results. When possible, we compared the usability processes and products of teams who did and did not take the writing class. Our findings suggest that the synergy of this interdisciplinary approach effectively sensitized students to user‐centered design, instilled in them a commitment to it, and helped them develop usable products.

The rhetorician Longinus advises writers to “transport”; their readers by aligning the readers’ perspective with the writer's. The methods for transport are five “fountains”;: high thought, emotional appeals, figures of speech, notable language, and arrangement. This essay develops a Longinian concept and methodology for technical communication by comparing his ideas to current scholarship and then applying them to two technical texts. It shows how and why technical writers employ stylistic elements to achieve transport.

The profession of technical communication is difficult to define in scope, and the work performed by its members is even more difficult to quantify. The work crosses many disciplines and the skills needed to effectively undertake these tasks are broad. In the area of systems development, technical. Communicators have the skills to perform many tasks, especially those related to human factors, and yet much of their contribution goes unrecognized. A recent survey of Australian technical communicators sought to more clearly identify their work in the area of systems development; this paper presents and discusses the results of that survey.

Looks at the application of minimalist principles in technical documentation.

With the burgeoning in recent years of the service sector, emotion management by frontline employees is becoming an increasingly prevalent means of differentiating one service provider from its competitors. Chronic emotion management, however, is thought to have serious negative consequences on the health of the employee in terms of stress and stress-related disease. This study addresses for the first time the empirical question of whether there is a direct link between emotion management and stress, by using a new self-report tool aimed at measuring emotional suppression/faking among 137 frontline employees. The results suggest that high levels of emotion management occur In at least one third of all frontline communications, and that the more emotion management performed, the more stress experienced. The implications for technical communicators and researchers are outlined.

Now that intranets have become the new model for information technology systems, we can expect that more organizations will adopt online document review and editing procedures. This may be problematic for technical editors. Survey studies published in 1992 and 1995 found that most technical editors were still editing on paper most of the time even though an overwhelming percentage of them had access to computers and expressed a positive attitude toward using computers for editing-related tasks. In this article I review discussions of online editing in the technical communication literature to understand how online editing has been constructed within the discipline and why many technical editors remain loyal to traditional paper-based procedures. I discuss a recent call for emulating handwritten mark-up and author queries electronically and compare this “technical fix” with the collaborative online editing affordances of the latest word processors. I then discuss studies of online reading and composition whose results suggest that the materiality of hard-copy editing procedures may contribute to some inherent advantages over online emulations of such procedures, or at least foster the widespread perception that certain advantages exist for hard-copy editing. I conclude by urging an open-minded and flexible but also critical perspective toward online editing technology. Such a perspective should help make the move to online editing a more positive experience for technical editors. It might also help them define a higher-level role for editing in the information and document development process.

Many current technical writing handbooks still advise writers to avoid the passive voice except in certain limited situations, primarily when the agent is unknown, understood, unimportant, or better left unnamed. However, a growing body of research indicates that the passive voice has a broader array of rhetorical functions. To identify some of the functions of the passive, as well as the active, voice, the frequencies of active and passive verbs were determined in 185 documents written by twenty-eight civilian and military members of the U.S. Air Force. The frequencies were similar to those in similar types of documents written by nonacademic writers in previous studies. In addition, writers were queried about their reasons for choosing active or passive verbs. While the results of the study confirmed the importance of agency in the choice of active or passive, they also revealed numerous other factors that were significant in writers' choices. The most significant reasons for choosing one type of verb over another were the voice of the verb, organizational requirements, audience awareness, efficiency, genre, euphony, personal preference, agency, emphasis, and topic-comment flow. These results suggest that technical writing instruction and handbooks should promote general principles for the use of both active and passive verbs rather than advising against the use of passive verbs.

The authors, co-instructors in a health sciences technical writing course, investigated the expectations and needs of audience in the health care professions. They desired to know if health care professionals had expectations significantly different from other audiences. Through interviews, they determined the audience's reading habits, the document qualities desired by the audience, and the audience's intended use of the documents. Some of the health care professionals' expectations are similar to those of all technical writing audiences, but some are specific to health care. The authors have applied this knowledge to the teaching of their course.

When the idea of culture is expanded to include institutional relationships extending beyond the walls of one organization, technical writing researchers can address relationships between our power/knowledge system and multiculturalism, postmodernism, gender, conflict, and ethics within professional communication. This article contrasts ideas of culture in social constructionist and cultural study research designs, addressing how each type of design impacts issues that can be analyzed in research studies. Implications for objectivity and validity in speculative cultural study research are also explored. Finally, since articulation of a coherent theoretical foundation is crucial to limiting a cultural study, this article suggests how technical writing can be constituted as an object of study according to five (of many possible) poststructural concepts: the object of inquiry as discursive, the object as practice within a cultural context, the object as practice within a historical context, the object as ordered by language, and the object in relationship with the one who studies it.

Since the 1960s, attitudes toward empirical research on writing, including research on technical/professional writing, have shifted from encouragement to resistance. This essay traces these shifts in light of changes in writing research, psychology, and the rhetoric of science. In composition studies, an initial mild uneasiness about “scientism”; intensified with the rise of process models, suggesting a Romanticist defense of the mystique of creativity. More recent post‐modernist denunciations of scientific methods as immoral have other Romanticist overtones. In technical communication, a long‐standing interest in workplace writing practices allowed a smoother integration of empirical analysis with descriptive studies of writing contexts. However, as in composition, recent critiques in technical communication suggest that empirical methods should not be employed. These critiques too tightly circumscribe the values that may be considered humanist and cut off important avenues of inquiry and critique that historically have advanced both the sciences and humanities.

There is much for technical communicators to learn from the burgeoning field of technology studies. Technical communicators, however, have an obligation to exercise patience as they enter this arena of study. Using interdisciplinary theory, this article argues that technical communication must assume the "burden of comprehension";: the responsibility of understanding the ideologies, contexts, values, and histories of those disciplines from which we borrow before we begin using their methods and research findings. Three disciplines of technology study—history, sociology, and philosophy—are examined to investigate how these disciplines approach technology. The article concludes with speculation on how technical communicators, by virtue of their entrance into this interdisciplinary arena, might refashion both their practical roles and the scope of their ethical responsibilities.

The authors report an investigation of the discourse practices of the “affiliated professions” of software engineering design. Lists of design issues generated by students in computer science and technical communication were compared to lists produced by experts affiliated with software engineering and by students entering an unaffiliated profession. The results suggest that (a) the affiliated experts addressed a more balanced set of issues, (b) the students in computer science looked more like the affiliated experts in their attention to technical issues and more like the unaffiliated students in their attention to human issues, and (c) the students in technical communication looked more like the affiliated experts in their attention to the human issues and more like the unaffiliated students in their attention to the technical issues. The results are discussed in terms of a landscape of highly clustered, fractured, and stratified affiliated professions over which students travel during their educational and professional careers.

Several global factors suggest the necessity of internationalizing the business and technical writing curriculum: increases in international business, in the number of workers employed by overseas businesses, in U.S. companies exporting products abroad, and in ethnically and culturally diverse population within our own borders. Despite these factors, however, many teachers in the business and technical writing classrooms are unsure of why they should internationalize their curriculum, or what methods to use to ensure that students benefit from such a curriculum. This critical bibliography provides a practical resource for teachers of business and technical writing who wish to internationalize their curriculum. The bibliography is divided into sections to provide practitioners with resources discussing the rationale for internationalization to specific assignments they may consider using in their classroom.

Technical writing is rooted in books of Hermetic secrets and mining lore. Hermetic texts, written in the early centuries A.D., were based in experiential/experimental knowledge of illiterate people and were written as recipes for manipulating nature. Set against the legitimate, text-based academic knowledge of the time, this proto-scientific knowledge was called “secret” to give it authority through revelation. In the mid-1500s, Agricola combined the traditions of Hermetic secrets and handbooks to compile mining lore into De Re Metallica, in which he sought to write clearly and simply, illustrate information with graphics, and rationalize the use of occult knowledge based on its utility. This early technical text paved the way for philosophers, such as Francis Bacon, to legitimate scientific knowledge based on experience/experiments as being more “beneficial” for social organization than knowledge based on a priori textual authority and speculation in the then-dominant Scholastic tradition.

Recent graduates of a degree program in professional and technical communication were surveyed to identify their current employment, their attitudes toward their academic preparation, and the professional courses they found most helpful. The history and curriculum of Rochester Institute of Technology (RIT's) eleven-year-old program in Professional and Technical Communication (PTC) is described, as well as the program's “professional core,” its Liberal Arts core, and its cooperative education requirement. The survey was modeled after a previous survey the authors conducted with members of the Society for Technical Communication. The results of both surveys emphasized the basics of writing and computer skills. The degree program alumni also expressed the desire for a “more practical” curriculum that placed less emphasis on theory. Anecdotal responses from the alumni provided a unique view of the field through the eyes of its newest practitioners.

A large number of technical writing textbooks, many of them revised editions, is entering the college education marketplace. This review of five recent textbooks not only thoroughly analyses the content of the texts, but also raises two serious concerns. The survey finds that the textbooks provide inadequate guidance on paragraph structure. The survey also reveals that this textbook genre appears to rely upon a scanty, and sometimes dated, theory base. The authors ask whether this could lead to the production of manuals based upon “received wisdom,” rather than professional writing guides based upon sound communication theory.

While technical writing continues to struggle for recognition as a legitimate academic discipline, English programs are increasingly perceived not only by nonacademics, but by academics in other fields as having little relevance in nonacademic professions. Internships are routine components of technical communication programs, but they can offer excellent professional opportunities to English majors who do not plan academic careers. A technical communication internship program expanded to encompass the nonacademic needs and interests of English majors has benefits for the English department, for English majors, and for the technical communication profession. First, it can enhance enrollments and retention in the English program. Second, it can build the credibility of the English curriculum in the nonacademic professional community. Finally, it can enhance the credibility of technical communication within the English department. It is to our advantage to do whatever we can to support our English department colleagues rather than to undermine their often precarious status in the academy and in society.

In this article, the review process is described as a method of formative evaluation of texts. The description is based on three empirical studies of professional writing practices. It includes the goals of review, the actors involved in the process, the moments in the text production process that review is taking place, and the procedures followed. The studies make clear that review serves more goals than just improving the text. For improving the text, other methods than review probably produce better and more reliable results, especially when the goal is to improve the usability of the text. But review also has the function of having the information checked by experts and of building consensus and commitment in the organization. Because in most organizations review is taking place anyway, all remarks about the quality and acceptability of the document that are collected in the review process can be considered additional information that writers could use—with caution.

This article examines selected texts by Ellen Swallow Richards, a nineteenth-century scientist who wrote for a variety of audiences. Her audience awareness anticipates modem technical communication practices and alerts us to examine gender, class, and other social issues in historical documents as well as current pragmatic discourse.

Researchers in technical communication have recently begun to take advantage of the interactions taking place via computer-mediated communication as a rich source for research. Yet, although research in cyberspace is growing, there are few guidelines for researchers to follow. This article reviews three forms of technical communication research methods (ethnography, rhetorical analysis, and surveys) and raises preliminary issues to consider when using such research methods in cyberspace. These issues include privacy and author permissions.

A project in writing-across-the curriculum was launched within a nationally ranked baccalaureate degree program in accountancy at a Boston area college. The project team, which comprised faculty from accountancy and technical communication, attempted to integrate technical communication skills, principally writing, into an accounting information systems course. To improve student writing in this way, the team had to determine what kinds of writing activities would successfully introduce accounting students to the discourse of their profession, and had to select, from all the communication skills that might be taught, only those that should be taught to complement the specialized content of the accounting information systems course. The team's collaborative process produced three critical planning decisions that greatly simplified the integration: 1) establishing Joseph Juran's TQM notion of fitness-for-use for evaluating the quality of student communications; 2) selecting only those forms of communication used in the profession's discourse community in assignments; and 3) teaching only those communication skills that support and enrich the principal technical skills taught in the accounting course. This strategy demonstrates that communication skills can be integrated within a technical course so as to enhance the students' understanding of technical content while improving the students' proficiency in written communication.

In “Professional Documentation,” a class designed to make Hungarian students of English translation familiar with written genres, that are not translation, abstracting plays an important role. Students get theoretical background to abstracting in a lecture and by analyzing the appropriate chapters of technical writing textbooks. The structure and objectivity of the abstract, the features of its informative variant receive special attention. Practical student activities include analyzing and writing abstracts in different settings. Many of the methods applied can be used in the education of translators in other languages and in technical writing classes in other countries.

When people read silently, they unconsciously translate what they read into a speech-like code that facilitates word identification and the creation of meaning, especially when they read scientific and technical texts. Many studies have explored how this “silent speech” affects the reading process. As a follow-up to a previous article about applying a phonological reading model to technical communication, this article proposes that educators and practitioners of technical communication would benefit greatly from a thorough understanding of the speech instinct. Therefore, the author explores the speech instinct, how humans developed it, and how it has been and still is fostered by reading behavior and pedagogy.

The global marketplace and the Information Age have combined to extend documentation across national borders. To date, however, few programs in scientific and technical communication have taken steps to accustom their students to the translation procedures they must undertake and the mind-set they must adopt to ready documents for translation. This article argues that technical communication courses, particularly introductory courses in technical writing, must include a translation component if they are to prepare students for the kind of work they are now likely to encounter as technical communicators.

This article considers why women have been absent from the history of technical communication. It discusses research from the history of technology suggesting that notions of technology, work, and workplace may be gendered terns. The piece concludes with several suggestions for defining technical communication so the significant works of women will not be excluded from the discipline's history.

The feminist approaches to technical communication that have emerged recently are largely liberal feminist or radical feminist in orientation. Liberal feminism arises out of the eighteenth-century Enlightenment and emphasizes equality and rights. It sees that women's opportunities to develop their intellects and talents and participate freely in the world of men have been thwarted by discriminatory practices. Radical feminism, in contrast, emphasizes differences between women and men, the limitations of patriarchal culture, and the characteristics of women's ways of communicating and knowing. The essays included in this issue, while multidimensional, primarily exhibit characteristics of both liberal and radical feminism.

The essays published in this special issue of TCQ are contextualited within historiographical traditions of inquiry in the western history of science and technology.