Journal of Technical Writing and Communication Jan 2007

Achieving Objectivity through Genred Activity: A Case Study

Joseph Little Niagara University

Abstract

Finding itself at the center of highly publicized legal and political deliberations over fairness in testing, personnel credibility, and legal liability, the training department at a North American transit authority adopted a genre system that enabled the production of objective evidence of job competence, which was then used to make objective decisions about who passed and failed various training programs. The ongoing genre-structured activity of the department involved not only the regularization of organizational texts but also the regularization of social interaction mediated by those texts, which, while producing the types of interpretively stable documents required for successful public deliberation, led to a shift in authority and social relations within the department that instigated considerable resentment and loss of morale among many veteran instructors.

Journal
Journal of Technical Writing and Communication
Published
2007-01-01
DOI
10.2190/t85g-0265-p628-6236
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Open Access
Closed
Topics
genre theory qualitative research
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Citation Context

Cited by in this index (3)

  1. Carradini (2018)
    An Organizational Structure of Indie Rock Musicians as Displayed by Facebook Usage
    Journal of Technical Writing and Communication
  2. Little (2014)
    From Chick to Child: The Role of Analogy in the Making of Thorndike's Education…
    Journal of Technical Writing and Communication
  3. Converse (2012)
    Unpoetic Justice: Ideology and the Individual in the Genre of the Presentence I…
    Journal of Business and Technical Communication

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CrossRef global citation count: 3 View in citation network → Build reading path →

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