<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Introduction:</b> Modern virtual-reality (VR) systems afford opportunities to study how writers adapt their everyday writing practices to virtual environments while adjusting to real-world materiality. Based on a multi-institutional study of writers’ activities, this tutorial offers recommendations for designing and conducting test sessions to capture the user experience of first-time VR users in simulated writing scenarios. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Key concepts:</b> We situate VR within existing literature regarding design, human–computer interaction, usability, and the notions of presence, embodiment, and materiality. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Key lessons:</b> We present five key lessons to consider for testing writing in VR. 1. Space matters when studying participants writing with technologies. 2. Some VR applications are exclusive to devices. 3. A focus on brief tasks anticipates what writers will encounter when they write with a VR headset for the first time ever or in a professional context. 4. For understanding embodied actions, researchers should also capture the first-person view of the participant wearing the designated headset. 5. Media-rich transcripts create records of what was spoken in the sessions as well as notating, through text and media, what actions were taken by participants. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Implications for practice:</b> VR research depends on institutional infrastructure, embodied participation, and researcher intervention to adjust usability testing and mental models. These challenges provide exciting opportunities for TPC research and classroom projects that introduce VR.

Background: Students in technical communication classes need to develop expert-like competence in project schedule management to prepare for academic and career success. We address two aspects of project schedule management—estimating time and estimating the number of drafts—that affect undergraduate computer science students in linked computer science–technical communication courses as they prepare documents for their client-based team project. Literature review: Our research considers three areas (developing expert-like behaviors, estimating time, and estimating the number of drafts) that students need to address in their coursework with complex, client-based problems. Research question: What percentage of students accurately estimate, overestimate, or underestimate the time needed to complete project tasks in face-to-face and hybrid sections? We define accurately estimating time as an expert-like behavior and categorize both generating documents and estimating the number of drafts as project tasks. Research methodology: To discuss this research question, we introduce the participants, explain our informed consent, describe our survey instrument for collecting data, and detail our research design. Results/discussion: We present student estimations in two categories: estimated versus actual time to complete assignments and the number of estimated versus actual drafts completed. We learn that students misjudge the amount of time and the number of drafts needed to complete a project, suggesting that technical communication coursework can better prepare students in developing these competencies.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> Computer-mediated communication (CMC) is an important part of work life. However, this communication can be dishonest, and when people attempt to judge dishonesty, irrespective of the cues available, they tend to rely on a few nonverbal cues that are not the most reliable. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> According to leakage theory, CMC modes differ from each other in the number of cues to deception they can transmit, potentially affecting one's ability to detect deception in a given medium. There is considerable research on peoples’ use of nonverbal cues across CMC modes to evaluate deception, but limited understanding of the choices they make and the extent to which their deception judgments are impaired or helped by cues they have access to for different CMC modes. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. To what extent are the nonverbal cues that people say they rely on to detect deception shaped by the medium that they use for communication? 2. What are the effects of nonverbal cue availability on deception detection success? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methodology:</b> We conducted an experiment with 132 veracity judges from New Zealand and Jamaica, who observed interview segments in Spanish and Hindi (languages that they did not understand) to isolate the effects of nonverbal cues. They determined the veracity of each segment and listed the things that guided their judgment. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results/discussion:</b> The results suggest that when certain nonverbal cues are available, such as gaze aversion, these suppress attention to more reliable cues (e.g., voice pitch) when judging deception. Redirecting attention to more reliable cues is therefore important. Unexpectedly, cue choice also varied across language by medium. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> The findings extend the understanding of people's use of nonverbal cues and the extent to which certain cues distract in the deception judgment. Although people rely on vocalic cues in audio-only media and kinesic cues in video-only media, they tend to rely mostly on, and are distracted by, a few kinesic cues for full audiovisual media, even though vocalic cues are available. We also found that people can successfully detect cues to deception, even when their communication mode is relatively bereft of useful information. However, the availability (or lack) of nonverbal cues was not a factor in deception detection success. To improve detection, deception training that targets reliable cues for different media is needed.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Problem:</b> This tutorial aims to guide readers through key concepts, basic processes, and common decision points that inform computer-assisted corpus-based research in technical, professional, and scientific communication (TPSC). <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Key concepts:</b> Based on our collaborative experiences and an example developed for this tutorial, key concepts of corpus analysis useful to TPSC researchers and practitioners include the following: corpus location, text preparation, and programming language and software selection. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Key lessons:</b> These key concepts can be used to establish basic processes and decision points that, in turn, yield lessons related to the usefulness of lexicogrammatical language models and the significance of multidisciplinarity. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Implications:</b> Although corpus research is a growing and important part of the field of TPSC, challenges remain in terms of language model variety and ethical considerations. At least in part, these challenges can be met, respectively, by alignment between corpus and analytic tools and reference to the Common Rule and related international standards.

<roman xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Background:</b></roman> Building a reputable network on Twitter is viewed as impactful in several scholarly disciplines, but little is known about the professional and interdisciplinary human-computer interaction (HCI) community. This study combined two approaches from scholarly communication and technical communication to capture the static and dynamic features of the HCI scholar Twitter network. <roman xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Literature review:</b></roman> Related studies that described the scholarly reputation built through Twitter and social networking in the field of HCI were reviewed and discussed. <roman xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Research questions:</b></roman> 1. In which countries are HCI scholars more likely to follow their peers in the same country? 2. What are the characteristics (country, reputation) and actions (reciprocity) of HCI scholars who are more likely to build HCI scholarly network profiles on Twitter? <roman xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Research methodology:</b></roman> The network analysis method of the exponential random graph model (ERGM) was adopted to trace and visualize current follower networks on Twitter. <roman xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Results and discussion:</b></roman> We found that 22.9% of HCI scholars use Twitter and that reciprocity and country of current employment best drive the Twitter connections of scholars. Characteristics of HCI scholars’ tie formation online are also illustrated and discussed. <roman xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Implications for practice:</b></roman> This study contributes to field studies of professional networks by identifying the structural properties and factors that influence scholars’ search for professional development on Twitter. The empirical findings should be a helpful reference for HCI professional societies and individual scholars in operating online professional networks.

<italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Background:</b></i> Communication is the backbone of effective collaboration, enabling project success; yet, engineering projects often fail due to poor communication. Specifically, engineering teams may benefit from reflexivity interventions to improve decision making, problem solving, innovation, and performance. In this study, we focus on team reflexivity in direct application to engineering project management to identify reflexivity processes that facilitate effective communication. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Literature review:</b></i> Although research has shown that team reflexivity interventions—elicited through communication—can improve team interaction and performance, little empirical evidence exists into the temporal dimensions across the action and transition phases of team reflexivity processes. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Research questions:</b></i> 1. How is team reflexivity expressed through text-based communication? 2. How and when do team members shift between reflexivity processes over time, especially across and between transition and action phases? <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Research methodology:</b></i> We analyzed collaborative activity among 62 four-person teams in a computer-simulated microworld across two scenarios. The reflexivity processes exhibited during interaction were identified and analyzed using statistical and content analysis. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Results and discussion:</b></i> Analyses indicated that team reflection promoted discussions about key issues, facilitated frequent process shifts among transition and action phases, and resulted in overall better performance. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Conclusions:</b></i> Our findings demonstrate the importance of team reflexivity interventions in engineering project teams to strategically guide members to improve planning, responding, and quality of attention devoted to long-term outcomes. Furthermore, our findings demonstrate the importance of deep structured team reflexivity through process shifts to help members understand strategies and goals, and develop shared objectives in complex environments.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Background:</i></b> Computer programming faces persistent problems of inequity. In response, bootcamps and workshops have rapidly responded by offering an introduction to coding literacy intended to increase access and representation in the tech industry. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Literature review:</i></b> Prior research on software development focuses primarily on workplace contexts. This study considers bootcamps and workshops outside the workplace for minoritized and marginalized software developers to better understand the institutional contexts in which programming is taught and made. In so doing, it contributes to ongoing conversations on strategies for social justice in technical communication. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Research questions:</i></b> 1. How do bootcamps and workshops function as sites of coding education? 2. What strategies do activist programmers use in bootcamps and workshops to work towards social justice goals? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Methodology:</i></b> For this research, I interviewed organizers, instructors, and participants at three coding workshops and bootcamps for marginalized communities. I also conducted participant observation of the workshops, collected educational materials, and analyzed the interview transcripts using a grounded theory approach. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Results and discussion:</i></b> This analysis revealed how coding workshops and bootcamps operate as literacy sponsors, contributing to a transformative access for participants. More specifically, my research describes how activist programmers craft open, inclusive, and culturally aware pedagogies by attending to access, representation, community, and active learning, ultimately facilitating an affective coding literacy.

Introduction: Virtual teams, especially project teams, increasingly rely on computer-mediated communication for interaction when collaborating and completing their tasks. Team members represent various cultures, occupations, and industries. Virtual teams often use English as a business lingua franca in communication. This study investigates critical factors related to virtual project teams that influence computer-mediated communication. Research questions: 1. How is diversity in video meetings experienced by the members of multidisciplinary and multicultural project teams? 2. Do differences in team members' occupational or industrial backgrounds show in their opinions on video meetings? Literature review: The effectiveness of communication has been identified as playing a critical role in the success of virtual projects. Diversity, whether disciplinary or cultural, enriches teamwork by bringing different viewpoints to discussions. On the other hand, diversity can also set some challenges for communicating these viewpoints. Research methodology: Mixed methods were used to analyze data obtained from 104 responses to an online survey. Spearman's correlation coefficient and Kruskall-Wallis nonparametric tests were used for statistical analysis, and open comments were analyzed using thematic content analysis. Results and conclusion: The findings show that linguistic, cultural, and occupational diversity facilitates communication in virtual project team meetings. In addition, applying appropriate features of video meeting tools in different stages of project teamwork leads to better communication in virtual teams. A high level of English proficiency is not required, but clear communication rules are essential. In addition, some occupational or industry-specific differences in opinions on communication could be identified.

Background: Visualizations are used to communicate data about important political, social, environmental, and health topics to a wide range of audiences; however, perceptions of graphs as objective conduits of factual data make them an easy means for spreading misinformation. Research questions: 1. Are people deceived by common deceptive tactics or exaggerated titles used in data visualizations about non-controversial topics? 2. Does a person's previous data visualization coursework mitigate the extent to which they are deceived by deceptive tactics used in data visualizations? 3. What parts of data visualizations (title, shape, data labels) do people use to answer questions about the information being presented in data visualizations? Literature review: Although scholarship from psychology, human-computer interaction, and computer science has examined how data visualizations are processed by readers, scholars have not adequately researched how susceptible people are to a range of deceptive tactics used in data visualizations, especially when paired with textual content. Methodology: Participants (n = 329) were randomly assigned to view one of four treatments for four different graph types (bar, line, pie, and bubble) and then asked to answer a question about each graph. Participants were asked to rank the ease with which they read each graph and comment on what they used to respond to the question about each graph. Results/Discussion: Results show that deceptive tactics caused participants to misinterpret information in the deceptive versus control visualizations across all graph types. Neither graph titles nor previous coursework impacted responses for any of the graphs. Qualitative responses illuminate people's perceptions of graph readability and what information they use to read different types of graphs. Conclusions: Recommendations are made to improve data visualization instruction, including critically examining software defaults and the ease with which people give agency over to software when preparing data visualizations. Avenues of future research are discussed.

Background: The cognitive load involved in research article (RA) reading can be overwhelming for L2 novice readers. RA section headings can be used as signals to help novices focus on essential information related to their learning goals to reduce extraneous cognitive processing. There is a need to examine RA macrostructures to inform RA reading instruction. Literature review: RAs do not always follow the Introduction-Methods-Results-Discussion (IMRD) model. Previous research has examined the macrostructure of articles in disciplines such as computer science, applied linguistics, and pure mathematics, but few have investigated the macrostructure of economics RAs. Research questions: 1. Are there any sections frequently used in economics articles apart from the conventional sections? 2. If yes, what are the views of expert economics RA readers on the communicative functions and propositional content of the newly identified sections of economics RAs? Research methods: Eighty RAs were collected from five economics journals using stratified random sampling. Following Yang and Allison's macrostructure analysis method, we conducted an analysis of the overall structure of the RAs based on section headings and the function and content of each section. Results: Compared with the IMRD model, we found six new section types: Background, Theoretical Model, Econometric Model, Robustness, Mechanisms, and Application. Interviews were conducted to explore expert RA readers' genre knowledge on the newly identified sections. Conclusion: The findings can be useful for RA reading and writing instruction and future research on part-genres of economics articles.

Background: Business competition, globalization, increasing opportunities presented by information and communication technology, the increased number of remote workers, and the emergence of computer-mediated groups have propelled the use, deployment, and growth of virtual teams in the past decade. A recent survey of 1,372 business respondents from 80 countries found that 85% of the respondents worked on virtual teams. The increasingly important role of virtual teams in organizations has spurred a parallel growth in research examining various aspects and challenges of these teams. Research goal: This paper reports on a systematic examination of the literature on virtual teams through which we provide a thorough review, analysis, and synthesis of research published in the past 10 years. Methodology: We follow the systematic literature review methodology proposed by Ramey and Rao to examine theories, research problems, research focuses, research methodologies, and major findings of 149 related studies on virtual teams published between 2007 and 2018. Results and conclusions: By using thematic analysis, we develop a research taxonomy that summarizes the main themes of existing research in the field; we develop a research model of independent, dependent, and moderator constructs that the existing research has examined; we identify the major limitations, unresolved issues, and gaps of existing research; and we suggest opportunities and directions to guide future research by proposing a set of research questions that remain unanswered. The research offers several theoretical and practical implications for scholars, remote workers, knowledge engineers, technology developers and designers, and professionals working in virtual settings.

Technologists, research scientists, communication professionals, and others involved in computer and internet technologies, including graduate students, will find this book both relevant and prescient. Readers interested in philosophy, futurism, or the fate of humanity will like it too. The book achieves its purpose of outlining, with salient references and a sense of history, the prominent strains of thought in the transhumanist and human enhancement communities - and their philosophical forebears - along with critical responses. The book stands out as a comprehensive, measured look at technology, its future, and its narratives. The author's well-researched, historical look at the stories we tell ourselves about the future—and, crucially, how those stories drive technological advances and policies—details the beliefs of transhumanism: where those beliefs came from and how they are driving the shape of our future. The author also balances the book with critical responses to each of these narratives. The book is focused more on the mythology of the future and technology, rather than on practical applications of any of the technologies discussed. Therefore, it would be most suited to a graduate-level course, or for consideration by policy makers and designers who are potentially influenced by these myths. The book’s value - and its contribution to its field - is in its scope and context, as well as its critical balance.

Computers are now programmed to support emotion; we communicate with our computers as if the computer was another human, not a machine. As a result, user interfaces are being “cutesified” because people love and respond to cute things. This is the basic premise of Cuteness Engineering. Designers, developers, usability researchers, and graduate students will learn the history, key terms, problems, research findings, and international issues pertaining to cuteness engineering, and they will gain exposure to case studies from Japan and China. The book offers strategies and interviews with cuteness designers. This book serves as an introduction to the developing field of cuteness design in the user experience. It is divided into five main chapters, excluding the introduction and conclusion chapters. The first two chapters explore cuteness in Japan and China, the next chapter provides a taxonomy of cuteness, and the final two chapters consist of interview transcripts with user-experience designers. The next logical question the book addresses is “Why cuteness?” To answer this question on a broad scale, the authors use cross-cultural research to examine cuteness in different cultures. This research was used to create and validate their taxonomy of cuteness. However, this taxonomy is general and does not consider the culture-specific attributes of cuteness. To address this problem, the authors study the specific, attributes of cuteness in Japan, China, and the US. They hypothesize that cuteness varies among cultures. According to this theory, different styles of cuteness should be used in different cultures. At the same time, the authors also claim that cuteness can be universal and shared amongst a global audience. Since cuteness is considered a universal language, cuteness is a tool used to help close the gap between technologies, designs, and users. This contradiction limits the overall findings of this book. However, this limitation can be rectified by further clarifying the difference between the goals of cuteness itself (which are universal), and the goals of the individual styles of cuteness (which vary based on culture). Exploring this relationship between the purpose of cuteness and the styles of cute presents an opportunity for future research in cuteness engineering.

This paper introduces a new social media data-analysis tool called FireAnt that allows technical and professional communication researchers, instructors, and students to easily collect, analyze, and visualize social media communication.Problem:Currently, most social media analysis is carried out using custom computer scripts written in programming languages such as Python and R. Although these custom scripts can be very powerful, they create an enormous barrier to those without a strong computational background or the resources to hire a software engineer or data scientist.Key concepts:FireAnt is a freeware, stand-alone, multiplatform social media data-analysis tool designed for both novice and expert computer users. It can be used to collect, analyze, and subsequently visualize social media data as time-series plots, geopositional maps, and network graphs. It can also export results for further processing using traditional corpus tools, statistical packages, and custom scripts. Key lessons:This paper will show how FireAnt can be used to collect social media data related to specific companies, analyze those data, and visualize the data in a variety of ways.Implications for practice:FireAnt has applications in various technical and professional communication settings-for example, as part of a strategy to develop a social media presence and in the analysis of company-customer interactions and user perceptions of goods and services. It can also be used in the technical writing classroom as part of instructor- and student-centered instruction on the safe, appropriate, and effective use of language on social media platforms .

Introduction: Virtual reality (VR) has gained popularity across industries for its ability to engage users on a level unprecedented by print or 2-D media; however, few guidelines exist for the use of VR technologies in technical and professional communication (TPC) curricula. To address this need, this experience report details the study of a recognizable and adopted set of VR devices to promote understanding of the ways in which emerging VR technologies provide new approaches to pedagogy. Literature review: Drawing from literature in computer science, communication studies, and anthropology, as well as embodiment and phenomenology, the authors provide a historical account of VR development. About the study: Using three concurrent case studies and qualitative interviews, the authors share their deployment of three low-end to high-end VR devices: Google Cardboard, Google Daydream View, and HTC Vive. Using a modified heuristic, the authors assess the functions, features, and uses of the devices; showcase current or potential deployments; and for triangulation, provide a user study of two devices. Results/discussion: VR immersion can provide students with a deeper understanding of course content; immersion in future workplaces can give students an initial vision of their project and profession; concepts can be seen from new vantage points; and user themes include felt experience, sense and sensibility, agency and autonomy, and constant identities. Together, these themes provide an entry into discussions of designing VR content for technical and professional communication. Conclusion: The authors discuss limitations to VR integration and provide resources so practitioners might implement VR in engaging and relevant ways.

Research problem: The purpose of this study is to examine the effects of the cultural intelligence of a dyad (a team of two persons) on its global virtual collaboration processes and outcomes. Research question: Does a dyad's cultural intelligence have an effect on global virtual collaboration processes and outcomes? If yes, which effects does that cultural intelligence have? Literature review: We review literature on the management of cultural diversity in global virtual collaboration and cultural intelligence. The literature suggests that cultural diversity in global virtual teams is mainly managed with rigid approaches, which are ineffective in many situations. Leveraging cultural intelligence has the potential to improve global virtual collaboration. However, its effects at the team level or in a virtual setting are not yet clear. Methodology: We used a collaboration simulation with 70 participants recruited from two public universities in China and Germany to study the effects of cultural intelligence. Quantitative and qualitative data were collected through questionnaires, voice recorders, and computer logs. Bale's interaction process analysis was used to code the voice recordings, and ordinary least-squares regression was used to test the hypotheses. Results and conclusions: The results indicate that cultural intelligence has an effect on global virtual collaboration; the lower cultural intelligence and the higher cultural intelligence in a dyad exert different effects on global virtual collaboration. Specifically, the lower cultural intelligence significantly influences the frequency of collaborative behaviors, which further influence group satisfaction. In contrast, the higher cultural intelligence significantly influences the deliverable quality. The findings advance the understanding of the effects of cultural intelligence at a dyad level and on proximal behavioral outcomes. The study has practical implications for global virtual collaboration practitioners and collaborative virtual environment designers. The study is limited by using student subjects and a self-report measure of cultural intelligence, as well as by examining global virtual teams in their simplest form. Future studies are suggested to examine contingency factors on the relationships between cultural intelligence and global virtual collaboration processes and outcomes.

Research problem: Organizations continue to rely upon virtual teams, yet knowing how, and for how long, individual members' computer-mediated communication (CMC) anxiety affects virtual team interactions and performance outcomes is not well-known. Research questions: (1) What is the relationship between CMC anxiety and virtual team participation? (2) How does this relationship influence the perceptions of individual performance? (3) Does this relationship persist over time? Literature review: A literature review including communication and media structures, input-mediator-output team effectiveness, and individual CMC anxiety elements indicate researchable negative effects upon virtual team interaction and participation in CMC environments. Higher levels of individual CMC anxiety could dampen participation quantity, participation type (task versus social), participation quality, and perceptions of individual performance. Further, the initial negative interactions and behaviors could persist over time. Methodology: This quantitative quasiexperimental study involved surveying, observing, and coding the interactions of 22 virtual project teams (consisting of a total of 110 individuals) over a span of four months. The teams used a CMC tool with shared file space and discussion boards to coordinate database design and implementation work. Data were collected from questionnaire surveys, individual message postings, and team project scores. Individual message postings were coded to measure participation quality (task focus and topic introductions) and participation quantity (message count and words per message). Data were analyzed using repeated-measures multivariate analyses along with follow-up univariate statistical testing. Results and conclusions: The results indicate that individuals with higher levels of CMC anxiety participated less, sent fewer task-oriented messages, introduced fewer novel topics, and were rated more poorly by team members on their performance compared to individuals with lower levels of CMC anxiety. The results also show that CMC-anxious individuals do send relatively more social-oriented messages, perhaps to compensate for typical apprehensive communication behaviors in a virtual team environment. In addition, participation quality and quantity and perceptions of performance by CMC-anxious team members do not significantly improve, even with repeated interactions over CMC. Although study participants evidenced high engagement with the project tasks, the study is limited by its use of student subjects. The study suggests the importance of team leaders and role definitions for virtual teams, to counteract potential unintended effects of CMC technology use masking actual participation and contribution of virtual team members. Future research could investigate the efficacy of interventions for reducing the negative impacts of CMC anxiety in virtual team performance, as well as the influence of individual structures such as CMC anxiety in the use of CMC and team structures in the virtual team environment.

Problem: Standards provide a substantive, internationally supported framework through which information can be managed, developed, reviewed, tested, maintained in a content-management system, and published in a variety of forms. Research question: Why are standards and standards development important for information development and management? Key concepts: (1) The International Organization for Standardization defines a standard as “a document that provides requirements, specifications, guidelines or characteristics that can be used consistently to ensure that materials, products, processes and services are fit for their purpose.” (2) Several types of standards exist, such as unit standards (which describe measures), private standards reached by consensus and that most participants in an industry agree to, and public, de jure, or legally mandated standards. Standards exist for authoring and publishing tools. (3) Using a standard managed and controlled by a standards organization means gaining the insights of experienced individuals working through an internationally recognized body. 4) Standards are developed by consensus under the auspices of a major organization, such as IEEE, ISO, or OASIS. (5) Major standards affecting information development include technical standards for authoring and publishing, including portable document format, eXtensible markup language, Hypertext Markup Language, and content standards, such as Darwin information typing architecture (DITA), DocBook, and S1000D. Key lessons: (1) Use standards to manage content development. (2) Use standards to acquire services to support the development of content. (3) Use standards to review and test information. (4) Use standards to manage agile information development. (5) Use standards to manage the development of documentation through the software-development life cycle. (6) Use standards to select and implement a content-management system. (7) Hire information developers who understand the importance of using standards. Implications to practice: Standards provide a means for information developers to ensure that they are managing and developing content effectively. Implementing standards in an organization helps to ensure that technology choices made today will not restrict future technology developments.

Research problem: Our study focuses on how students collaborate online to produce specific written genres, using particular collaborative technologies to work together productively, and how instructor feedback and student perspectives on collaborative work influence those activities in online classrooms. Research questions: When composing using collaborative web-based writing applications, do students focus primarily on the interface or the text space? What kinds of expectations about collaborative writing do students bring to the interface and text space? To what extent can we characterize students' acknowledgement of a third space, what we have identified as “communicative interaction?” Literature review: Workplace collaboration is important because organizations increasingly demand effective collaborators, team members, and team leaders, and technologies for sharing, cobuilding, and feedback are readily available to support these activities. Student preparation for workplace collaboration is important because students struggle when they are asked to write together, particularly when the collaborative process involves new technologies, and yet knowledge of collaborative writing strategies and experience with collaborative technologies, such as Google Docs, are the very competencies that organizations expect of them. Methodology: Thirteen groups of 3 to 4 technical writing students and science communication students enrolled in online professional writing courses at a major research university wrote feature specifications and reports on the globalization of the sciences, respectively, using Google Docs within Google Drive. Sixteen of 37 students responded to a set of questions asking them to reflect on their experiences working collaboratively, learning new genres, using the collaborative environment, and revising with instructor feedback. Results and conclusions: We found that students struggled most with adapting their already established collaborative strategies grounded in face-to-face learning situations to an online learning environment, where they felt their means of communication and expression were limited. The results suggest that effective collaborative experiences, properly executed, represent a repertoire of competencies that go well beyond only technical considerations, such as being able to effectively assign roles, set milestones, and navigate the numerous tasks and processes of writing as a team. The small number of students and the single instructor with her own particular feedback style limit the study. Future research includes looking at how different feedback styles influence student collaborative writing.

Research problem: The study attempts to study how an empowered Chinese public coped with and interpreted the environmental crisis of the ConocoPhillips oil spill and how ConocoPhillips reacted to the growing influence of social media. Research questions: In what ways did the Chinese public exercise its new power through social media in addressing the ConocoPhillips Oil Spill Incident? How did a multinational company like ConocoPhillips act during the crisis and react to the voices of the public through new media? Literature review: Social media has caused a power shift in China by allowing the ordinary Chinese public who used to be the silent majority to expose scandals and express their opinions about crises with greater freedom. At the same time, pressure is growing on corporations to exercise social responsibility, through responding to economic, legal, ethical, and discretionary expectations that society has. Stakeholder theory indicates that only by meeting the needs and expectations of the individuals and groups who can affect or are affected by the firm's objectives can a firm survive and succeed. In developing countries, corporate social responsibility is characterized by a lack of systematic and institutionalized approach, with stakeholders, such as the public and community, being neglected for a long time. Methodology: Researchers conducted a thematic analysis of 932 microblog and blog entries about the ConocoPhillips Oil Spill Incident in China that were published on leading Chinese social media websites between June 2011 to February 2013. Results and discussion: The study found that the oil spill sparked an uproar of anger and criticism in the Chinese online community. Most posts on microblogs and blogs engaged in finding the causes and laying the blame for the oil spill. The overwhelming majority of the Chinese public attributed the crisis to the faulty laws and inaction on the part of the Chinese government regulators, to ConocoPhillips, and the Chinese joint venture partner China National Offshore Oil Corporation's failure to undertake due responsibilities. In response to mounting online criticisms, ConocoPhillips exhibited little interest in engaging with the Chinese public and showed poor communication in terms of Corporate Social Responsibility (CSR). The study's theoretical contribution lies in combining CSR and Stakeholder theory with Discourse Power theory. Practical implications to multinational corporations seeking long-term business development in the developing country contexts, such as China, are that managers need to engage in responsive listening, actively participate in online conversations, and constantly scan the social media environment to manage its relations with the general public. Particularly, firms experiencing crises can gain the public's emotional support by communicating emotion-laden messages through social media.

This study explores the characteristics of authors who have published in technical communication journals between 2008 and 2012 to generate insights into who is actively contributing to scholarship in the field. These insights drive a broader discussion regarding programmatic implications and interdisciplinary approaches to research. Research questions: (1) Who is publishing in technical communication journals? In which departments are they housed and in which departments did they receive their Ph.D. training? (2) What relationship exists between an author's departments (current and Ph.D.) and the publication venues he or she chooses? (3) What relationship exists between an author's department (current and Ph.D.) and the type of research he or she produces? (4) What relationship exists between an author's department (current and Ph.D.) and collaboratively authored articles? Also, is there a relationship between doctoral training outside the US and collaboratively authored articles? (5) Among authors with Ph.D.'s in technical communication, is there a relationship between doctoral program and research output (collaboratively authored articles and research method)? Literature review: All disciplines, especially maturing disciplines, must examine and evaluate the research its scholars produce in order to identify trends that signal growth and areas that require additional growth. Previous research indicates that departments in which people trained and where they work influence the research profiles of individuals, and by extension, the field. This is particularly true in technical communication, whose research features a plurality of methods, a positive attribute of the field. However, an uneven distribution of research methods used in the field also presents potential areas for growth. Methodology: A data set of 674 authors who have published in the IEEE Transactions on Professional Communication (TPC), Technical Communication Quarterly, and Journal of Business and Technical Communication (JBTC), between 2008 and 2012 was coded for current department, Ph.D. department, department with a technical communication degree program, research method, and collaboratively authored articles. Data were analyzed using contingency table analysis and correspondence analysis. Results and discussion: Authors from English departments constitute nearly 30% of the sample; authors from information systems and technology departments and management, business, and economics departments made up more than 20% of the total sample. A little over 20% of the sample received a Ph.D. degree in technical communication. Authors from information systems and technology departments and management, business, and economics departments are highly associated with TPC. Authors from English departments and writing departments were associated with TCQ and JBTC. TC is associated with authors from education departments and human-centered design departments. Authors from information systems and technology departments and management, business, and economics departments were associated with surveys and experiments. Authors from English departments were associated with case study and mixed methods research. Non-US authors and ones from engineering, computer science, linguistics, information systems and technology, and management, business, and economics departments were all highly associated with collaboratively authored articles. These results provide insights into which disciplines are most influential and opportunities to consider the approaches and training of our diverse population of scholars in an effort to build a cohesive body of research. The results are limited by the time frame of the study, and future studies could examine a more extensive sample to examine shifts in authorship characteristics over time.

Background: Online, informative videos are a popular genre of technical communication but little information is available for instructors to integrate the genre into technical communication courses. Research questions: (1) What are the logistics, considerations, and problems encountered when assigning authentic informative videos in introductory technical writing service courses? (2) Is an authentic informative video project in introductory technical writing service courses an effective learning assignment from the students' perspectives? Situating the case: Video has been discussed in technical communication literature since the 1970s and our discussion of video parallels technology development making video production and viewing possible for mainstream consumers. Recently, a revitalization of interest in video (particularly since 2012) reflects widespread adoption of smart phones with video recording capabilities, preinstalled and relatively simple video production applications on computers, video-sharing websites (YouTube), and high-speed internet connections enabling rapid video downloads by viewers. Yet, low-cost and easy-to-use communication technologies are often associated with the idiosyncratic application of design features and often do not transfer into effective communication. We often claim that technical communication programs are well situated to take a “leadership role” in mastering a new communication technology but our instruction of video has not kept pace with the rapidly evolving technology nor is it necessarily consistent with our own research findings. How this case was studied: In this experience report, I took a teacher-researcher role and triangulated my personal observations with a student-perception questionnaire and other student reflections on the assignment. About the case: The informative video project was used in a junior-level, introductory technical communication service course. The informative video assignment was an experiential learning assignment in which students worked in small teams to develop “real-world” communications for a peer audience. The learning objectives emphasized in the project include genre analysis, audience analysis, scriptwriting, visual-verbal communication, video production and technology, and project management and teamwork. Results: The logistics and considerations for developing informative videos in technical communication courses are discussed and student feedback reveals that this assignment was particularly useful for teaching audience analysis, technology skills, verbal-visual synergy of communication channels, and teamwork. Conclusions: Informative videos are a challenging project but offer a unique opportunity to examine audience analysis and teach verbal-visual parallelism. Furthermore, the equipment and production software are no longer barriers to assigning the project in technical communication courses.

Research problem: Adding contextual information to a core message has been shown to be critical in improving communication quality, especially in computer mediated communication. This paper models how people contextualize messages in the face of changing communication complexity. Research question: Can changes in communication complexity that occur during the communication process explain and predict contextualization? Literature review: Theories of human communication and studies of computer supported collaboration suggest that communication complexity reflects potentially problematic conditions resulting from 1) the difference in perspective and context held by the collaborators; 2) the incompatibility between the message representation and the way it is interpreted and used by the receiver; and 3) the intensity of information exchanged between communicators. We use this definition as a basis of for developing a measure of cognitive communication complexity. The literature further suggests that higher communication complexity induces higher contextualization. Methodology: First, we conducted a pilot study to develop and validate measures of communication complexity. Second, we conducted a laboratory experiment, in which 258 participants working in pairs collaborated on a sixteen-step assembly task. They used a tailored system that structured each message as core (the essence of the message) and context (additional information that explains the core and the sender's perspective). We used unbalanced panel data analysis to examine the repeated measures of contextualization and communication complexity associated with each step of the task. Results and discussion: We found that collaborators respond to changes in communication complexity at the expense of higher collaborative effort. We offer a cost-benefit framework in which, at the step level, people contextualize to reduce the communication complexity, and at the task level, they additionally consider the impact of contextualization on task performance. The main limitation of this study was the need to structure the communication between collaborators, to control and measure contextualization. Future research can adapt and extend our measure of communication complexity to less structured communication.

Research problem: Corporate websites have been the subject of several research endeavors, and most of the research has focused on usability and interactivity. Since the emergence of the term Web 2.0, more websites have added social features to their base functionality, and this new type of interactivity has yet to be investigated. This study explores the research evolution in this field. Research questions: How has research on interactivity in corporate websites evolved? How can prior research be categorized? In each category, which of the research challenges has little or no research support? Literature review: Our approach to the topic is guided by four major streams of research-(1) the diffusion of innovations theory; (2) the technology, organization, and environment framework; (3) the institutional theory; and (4) the model from Iacovou et al. The analysis of the evolution of corporate websites showed three common types of corporate websites classified by their purpose and interaction intensity. Corporate websites hereby often benefit from the inclusion of design principles and patterns induced by the term Web 2.0. While examining the characteristics of corporate websites, usability and interactivity were found to be most important with reference to positive user response. Therefore, we clarified the concept of web-based interaction and reviewed the research on consumer response. Methodology: To gain a deeper understanding of the evolution of research on the interactivity in corporate websites, our study conducted a systematic and exhaustive literature review in which we identified and categorized several research issues. We conducted a qualitative analysis of 166 articles and classified relevant contributions by research issue and category. Results and conclusion: Among the identified research issues concerning interactivity that facilitates communication of the organization, only relationship management emerged as a dominant issue. Research issues concerning interactivity that facilitates e-commerce could be found most and they tend to focus on two main areas: decision support systems and recommendation agents on sales-oriented e-commerce websites and loyalty, satisfaction, and trust as key variables. Research issues concerning interactivity for interpersonal communication mainly focus on the user's individual motivation and successive behavior, and contain many different references to computer-mediated interaction and online communities. Research issues in the field of designing for interactivity discuss interface design questions and focus on numerous website characteristics and their impact. Given those issues, we make suggestions for future research that would explore the organizational behavior related to innovation diffusion on corporate websites.

The authors of this volume (Ilpo Koskinen, John Zimmerman, Thomas Binder, Johan Redstrom, and Stephan Wensveen) argue that design research needs more than mathematics: it needs many other vocabularies as well, including art, cultural studies, anthropology, cognitive psychology, and communication. The book is clearly written and helpfully designed, with focused case studies and incisive cartoon-like summaries of key concepts. The reference section is extensive and truly useful: international in scope and broadly multidisciplinary. The authors, all academics, work in art, design, computer science, social science, filmmaking, engineering, and philosophy.

Research problem: Due to globalization and the increased availability of online collaboration tools, individuals are now likely to work together in settings where computers are their primary mode of communication. However, because communication characteristics are different in virtual team settings, especially when they are text based, communication problems, such as deception, arise. Recent research found that deceptive individuals in virtual teams can have a negative impact on group task performance, and it recognized that in addition to the communication medium, task and group characteristics, such as task complexity and group member experience, are important influences in these settings. However, the impacts of these additional influences have not been empirically examined. Research question: Does group members' experience with each other and task complexity affect their deception detection accuracy and task performance in a computer-mediated communication setting? Literature review: Previous literature has shown that deceivers are an important influence on computer-mediated groups. However, few studies have compared different group settings, and no studies have empirically tested the impact that task and group characteristics, such as task complexity and group member experience, have on these types of groups. Methodology: An experiment was designed to test the effect of group member experience and task complexity on computer-mediated groups facing deception. Two-hundred fifty-six undergraduates (256) were selected for the experiment. Results and conclusions: Quantitative analysis, which included multivariate analysis of variance, revealed that (a) groups performing a low-complexity task were better at detecting deception than were groups performing a high-complexity task, (b) groups with members who had experience with each other had higher task performance than did inexperienced groups, and (c) experienced groups did not have higher accuracy in detecting deception than did inexperienced groups. These results highlight the importance of understanding the different affects that task complexity and group member experience have on virtual teams facing deception, and they provide insight into what practices can help minimize the impact of interactive computer-mediated deception.

Teaching problem: Students' written assignments show that they tend to list ideas rather than provide evidence-based arguments. This might be because they do not have a framework to base their arguments on. Research question: Does the communication model framework help students to write evidence-based arguments when evaluating the communicative effectiveness in corporate blogs? Situating the case: The ability to engage in argument from evidence is one of the Next Generation Science Standards for scientific and engineering practices. Thus, it is important for engineering students to know how to present evidence-based arguments. The communication model framework was introduced to provide students with a framework to base their arguments on. This framework builds on the genre-based and academic literacies approaches to teaching writing. More companies are now using corporate blogs (an open, participatory, and globally networked social media tool) to engage stakeholders directly across multiple contexts. The framework is useful in analyzing evolving genres like corporate blogs because it is not only structured but also flexible. About the case: This teaching case describes the use of the communication model framework as the basis for students' arguments. The framework was used in a general writing course for engineering students. Working in groups, the students used the framework for their oral practice critique and their critique assignment on a given piece of academic writing or corporate blog. They also had to write a reflection paper individually at the end of the course. Results: Overall, the mixed groups and international students groups made a stronger attempt to apply the framework compared to the Singaporean student groups. The students' educational backgrounds, the group dynamics within the group, and the nature of the discussions affected the level of adoption of the framework in their writing. Conclusions: This teaching case reflects the value of mixed group, face-to-face discussions, and personal reflection in teaching students evidence-based writing, and calls for more research on flexible frameworks as genres evolve.

Research problem: Although much research exists on virtual worlds, very few studies focus on professional virtual worlds used for working in a global setting. Research questions: (1) How do global managers currently use and experience professional virtual worlds (Virtual Worlds) as a communication media for global work? and (2) How do these Virtual Worlds support global and professional communication in a geographically distributed context? Literature review: We reviewed Virtual World literature in the area of social sciences, education, and games. Little research has been conducted on Virtual Worlds for workgroups. But those studies support the assumption that Virtual Worlds are suitable for global distributed work as a collaboration and communication medium. Methodology: With an explorative and qualitative interview research approach, we conducted 47 semi-structured interviews with virtual world vendors, researchers, and managers using virtual worlds in their work. Data were analyzed based on Grounded Theory Analysis methods. Results and conclusions: The results show four different use cases applied for professional Virtual Worlds: small team meetings, trainings, community building, and conferences. Furthermore, our findings confirm Virtual World literature that states that the professional Virtual World as a communication and collaboration tool supports geographically distributed work as well as visualization and learning in a global context.

Since their introduction, self-service ticket vending machines (TVMs) have become an increasingly important distribution channel in the public transport sector, progressively replacing the traditional ticket counter. In a public transport setting, where ticket counter closures have left different groups of people dependent on TVM to meet their mobility needs, a single, effective system is required. Research questions: (1) Which barriers do currently hinder the usage of TVM? (2) Which requirements should a barrier-free TVM fulfill? (3) How can we design a new self-service TVM for a nationwide public railway company? (4) How can we ensure that the usability and user experience (UX) is high for all users, especially for those with low levels of technological affinity? Situating the case: Most other studies on the use and usability of TVMs were conducted as post-hoc evaluations. In contrast, our case study presents a user-centered design (UCD) approach that takes the needs of the different target groups into account throughout the whole development process. Theories and concepts that guided the case included UCD, which involves alternating test and evaluation loops that actively involve users to create a usable product and UX, which describes the quality of the experience a person has when interacting with a specific computer system using a specific interaction technique. Methodology: More than 250 participants were involved in focus groups, observations, interviews, and experiments from the very first stages of development. Interface designs were presented to the future end users to obtain their feedback, with the results fed back into the design process. About the case: A prototype for a novel generation of TVM was developed in three phases: First, the context of use was analyzed. In the second phase, we conducted a requirements analysis. Third, different hardware and software interaction designs were iteratively tested and evaluated. The resulting prototype met the requirements of most user groups, though further adjustments are necessary. Conclusions: The UCD approach proved to be a valuable framework for the development and design of self-service systems.

Research problem: This study explores how established patterns, means, and services influence the users' first experience when encountering a novel self-service application. The application (DB Cairo) is a passenger information system for public transportation running on mobile phones. Research questions: Is the users' first experience with the application influenced by established communicative patterns, means, and services? Are they used as reference objects? Which attributes of the application are relevant? Is there a leading reference object (prototype)? Do reference objects vary depending on the personal factors age and gender? Literature review: Little is known about user experience in first contact situations regarding passenger information systems. For our investigations, we used a theoretical framework combining Linguistic Evaluation Theory, Prototype Theory, and Linguistic Genre Theory: Evaluations are regarded as an integral part of user experience. Evaluation is conceptualized as an act where a subject evaluates an object with a certain purpose at a certain time by comparing it with other objects. Every object has various attributes-some are relevant for the evaluation, and others are not. Communication quality is seen as a crucial complex attribute for the evaluation of communicative applications. Methodology: We conducted a qualitative study: Data from two user test series (n = 12)with thinking-aloud protocols and retrospective interviews were analyzed with qualitative content analysis procedures. The participants were male and female, age 25-35 or 55-65, mobile-phone users, and multimodal travellers. The tests were conducted in a laboratory with a computer-based mobile-phone emulator. Results and conclusions: Results show that the participants explore the application by comparing its attributes with attributes of reference objects. Reference objects vary depending on attributes of the application. Regarding topic-related attributes, participants rely on established artifacts, which form a topic-related multimedia network. Within this network, the website of German Railways functions as prototype. Age- and gender-specific differences were not detected. The findings indicate that research into user experience and development practice could benefit from reconstructing and analyzing topic-related artifacts. Limitations of the study were a small sample size, the test location, and environment. Future challenges are the investigation of influencing factors and the development of new methods/tools for data collection infield studies.

Problem: This teaching case presents the authors' experience planning, teaching, and evaluating a semester-long course within a computer science undergraduate program; the aim of this course was to develop soft skills that enable students to actively contribute within multicultural and transdisciplinary teams. Research question: How can an undergraduate-level course help computer science students better understand the multicultural and interdisciplinary scenarios that compose today's working environment? Situating the case: The literature review contextualizes the case as part of a broader group of literature concerned with curricular reforms that replace the traditional emphasis on memorization of fixed disciplinary knowledge with what have been called “21st Century Skills.” In addition, it builds a theoretical framework followed by the course that brings together Hofstede's Cultural Theory and Vygotsky's ideas regarding the social formation of the mind. Methodology: The researchers conducted two studies with a group of 62 students who participated in the course. The first one measured how students appropriated the concepts presented in the course and learning outcomes. The second one evaluated the students' perception of the course a year after they had enrolled in it. About the teaching case: Results show that the vast majority of students appropriate the concepts of the theoretical framework used throughout the course. In addition, most students perceive the courses' contribution to their professional lives positively-particularly regarding understanding cultural and transdisciplinary issues. A small group does not consider a course like the one proposed to be useful. Conclusions: The implication of this teaching case is that the ability to communicate effectively with a range of audiences is something that can be addressed directly by a specifically designed course within a computer science curriculum (rather than exclusively being a secondary outcome of other courses). The limitations of the study are that it presents the authors' own teaching experience (therefore, it is not a third-party report) and that it uses pretesting and posttesting as an asessment tool for multicultural and transdisciplinary abilities. Future work would show how similar experiences could be conducted across other cultural scenarios and possible ways in which to engage the small group of students who do not consider the course useful.

Research problem: The purpose of the study is to understand how affective reactions to color impact learning attitudes and outcomes in a computer-mediated learning environment. Research question: How do color differences change affective processes and outcomes in computer-mediated communication? Literature review: Several previous studies exploring particular characteristics and learning in computer-mediated environments influenced the review of the literature. The literature on color psychology indicates that color preferences and affective reactions to color can influence behaviors and attitudes. The literature on goal achievement motivation posits that affective dispositions influence goal orientation, motivation, and individual outcomes. The literature on affect infers that affective reactions are responses to events, and these reactions influence attitudes and behaviors. The current study draws on these prior studies to examine affective reaction to color and learning outcomes in a computer-mediated learning environment. Methodology: We conducted a quasiexperimental study with 79 participants, who listened to a visual presentation lecture with either blue or yellow background and then completed a survey on their affective reactions, learning attitudes, and outcomes. Results and discussion: The results of our study indicate that color is not neutral and may influence learning attitudes and outcomes and, hence, the color of computer technology interface design can influence learning outcomes. Practitioners and academics must take people's affective reactions to color into account in designs and studies of visual information presentations. The sample size and the focus on two color hues (yellow and blue) may have some limitations on the conclusions and generalizability of this study. Future studies should examine more color hues and color saturation to further our understanding of affective reactions to colors and consequent impact on attitudes and behavioral outcomes.

Research problem: Much of the research on electronic communication media so far has been characterized by a focus on the impact that specific media may have on individuals and teams, as opposed to the impact that multiple media, when used in combination, may have on individuals and teams. Research questions: (1) Does a high degree of media variety facilitate the implementation of team mechanisms for coping with task complexity? (2) Does the degree of implementation of team mechanisms for coping with task complexity positively influence team performance? Literature review: Based on a focused literature review, we develop a new set of propositions relating media variety and team performance, which we tested in the context of teams engaged in new product development. Methodology: Data from 290 new product development teams in 66 organizations located in the Northeastern US were analyzed through partial least squares-based structural equation modeling. The analysis was conducted with the software WarpPLS 2.0. Results and discussion: The results of the analysis suggest that a high degree of electronic communication media variety facilitates the implementation of task complexity coping mechanisms, such as coordination activities, in new product development teams. This, in turn, seems to lead to significant gains in team efficiency and effectiveness in those teams. The results also suggest that while electronic communication media variety plays an important facilitation role, by facilitating coordination activities, it has a much less pronounced direct effect on team efficiency and effectiveness. In other words, in the absence of task complexity coping mechanisms, such as coordination activities, a high degree of media variety may not be very useful for teams carrying out complex tasks such as new product development.

Research Problem: This study investigates the impact of deception on the performance of tasks in virtual teams. While the advantages of virtual teams in organizations have been well-studied, as the use of these teams expands, organizations must acknowledge the potential for negative consequences of team member actions. Research Questions: (1) How does deceptive communication influence the outcomes of virtual group collaboration? and (2) How does perceived deception impact the individual perceptions, such as perceived trustworthiness and mutuality, of the virtual team itself? Literature Review: Based on (1), the conclusion from the literature on virtual teams that trust and mutuality are vital toward team development, (2) the propositions put forth by Interpersonal Deception Theory that deception will be perceived by team members, and (3) from the conclusion from the literature on interpersonal deception and trust that deception will impact outcomes of an interaction, including trust, mutuality, and ultimately team performance, we developed a model of the impact of deception on outcomes in virtual teams. This model suggests that deceptive communication negatively impacts task performance. Deceptive communication is also expected to impact perceived deception both within and between groups. The model further proposes that perceived deception will negatively impact both perceived trustworthiness and mutuality. Methodology: Through an experiment, virtual teams of three members participated in a group decision-making task in which team members must cooperate to search a grid for enemy camps and then collaborate on a strike plan, with half the teams populated by a deceptive team member. Two-hundred seventeen subjects were recruited from courses at three universities. Five experimental sessions were conducted across two semesters in computer labs at the three universities. Following the virtual team experiment, subjects completed surveys related to key constructs. Analysis of variance and linear regression were used to test the hypotheses. Results and Discussion: Deception has a negative impact on task performance by virtual teams. Participants perceived deception when it was present. Perceived deception led to decreased mutuality and trust among team members. These findings suggest that organizations that utilize virtual teams must be aware of and prepared to deal with negative behaviors, such as deception. The generalizability of these findings is potentially limited by the use of student subjects in a laboratory setting. Future research may extend these findings by incorporating additional variables that have been found to be important to virtual team outcomes or studying the current model in a longitudinal design.

Research Problem: There are no prior studies comparing modes of communication for virtual teams working over a substantial period of time that combined an initial synchronous desktop audio or video meeting with subsequent text-based computer-mediated communication (CMC). Research Questions: Does the initial medium condition impact decision-making quality, creativity, group development, and process satisfaction? Literature Review: Previous literature on media richness (the ability of a medium to carry and reproduce information based on feedback, multiple cues, language variety, and personal focus) and group outcomes (the level of creativity and quality of the work delivered by the group) suggests that ad-hoc groups using asynchronous CMC alone (without any initial meeting) or asynchronous CMC combined with an initial face-to-face (FTF) meeting have significantly higher levels of creativity and decision quality, compared to single-mode synchronous CMC groups or FTF groups. Methodology: In this study, a laboratory experiment was conducted with 136 participants from 14 countries. All teams used asynchronous CMC for two weeks for a software requirements task, following an initial synchronous meeting in one of four conditions: FTF, desktop audioconferencing, desktop videoconferencing, or text only. Results and Discussion: Results suggest that there are no significant differences among the four conditions. This research indicates that it does not matter what medium is used for an initial short meeting of a group that is to subsequently work together via asynchronous text communication.

This paper reports on a 10-year case study at a Chinese university of a faculty team's attempt to develop and disseminate a project-based computer-assisted language learning (CALL) program for professional communication. The discussion focuses on three main challenges (professional/academic values, pedagogical philosophy, and institutional culture) to expand a project-based CALL program at this university. Based on the findings, this paper discusses how the implementation of project-based CALL for professional communication needs to be founded upon a good understanding of China's sociocultural contexts and how it might be tailored in order to be more responsive to the local university context. This paper concludes by suggesting a path that practitioners might take in light of these circumstances and challenges.

This book covers most of the uses of the dot in history, including its use for bulleted lists, in an ellipsis, and in codes, musical notation, mathematics, and computers. While those who like trivia may enjoy the book, those looking for something more focused and scholarly will have to sift through many pages of pointless information to find that speck of gold.

What factors seem to cause miscommunication in international virtual workplaces? The research reported here seeks to respond to this question with a multicase study of 22 employees from three different types of international organizations. Interview data indicate that participants in this study emphasized the practical, day-to-day challenges of virtual workplaces; few of them had given thought to broader theories that might account for challenges-theories that are often presented in the literature of computer-mediated communication (CMC). In addition, participants in this study emphasized different factors than did CMC literature as most significant to causing miscommunication in international virtual workplaces.

This three-phased study examines corporate blog use, specifically the impact and value of blogs on organizational social capital and knowledge sharing at Dell Inc., a global computer manufacturer. The impact of social-mediated Web 2.0 technologies on organizational social capital has received limited attention in scholarship, possibly because of the inevident connection to measurable economic value and newness of the technology. Our findings indicate the corporate blog can be used as a sustainable forum leading to a shared understanding of organizational roles, increased sense of group cohesiveness, improved work processes, and improved professional and personal ties among employees in the organization.

A recent International Civil Aviation Organization initiative mandates that pilots and air-traffic controllers operating on international routes demonstrate adequate English-language proficiency for successful communication. The Versant Aviation English Test was developed to serve this purpose. It is a fully automated speaking and listening performance test, where administration of the test tasks and scoring of the candidates' responses are computerized. We argue that not only do candidates engage in cognitively and linguistically appropriate interactions, but that computer-generated scores and human ratings are consistent (r = 0.94) , enabling valid score-based decisions to be made on the basis of automated language testing.

In the increasingly competitive global economy, corporations throughout the world must take advantage of all the marketing and communication tools available to them, including blogging. Blogs allow corporations to connect with their stakeholders in a more personal way and, thus, strengthen their image, brand, and customer loyalty. Instant feedback is available through comments posted on the corporate blog, saving organizations large sums of money otherwise spent on market research. However, entering the blogosphere poses a number of risks for a corporation, such as potential damage to the corporate reputation and customer loyalty as well as legal liability. Conflicts still exist between the rights of bloggers and a corporation's interests. Blogs may be restricted by legal and ethical boundaries, which may differ across countries. This paper presents the benefits and risks associated with corporate blogging around the world and provides some interesting success stories as well as lessons learned. It also offers a compilation of guidelines for effective blogging and suggests topics for future research.

<para xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> Information security and privacy on the internet are critical issues in our society. In this research, we examine factors that influence internet users' private-information-sharing behavior. Based on a survey of 285 preteens and early teens, who are among the most vulnerable groups on the web, this study provides a research framework that explains an internet user's information privacy protection behavior. According to our study results, internet users' information privacy behaviors are affected by two significant factors: (1) users' perceived importance of information privacy and (2) information privacy self-efficacy. The study also found that users believe in the value of online information privacy and that information privacy protection behavior varies by gender. Our findings indicate that educational opportunities regarding internet privacy and computer security as well as concerns from other reference groups (e.g., peer, teacher, and parents) play an important role in positively affecting the internet users' protective behavior regarding online privacy. </para>

The rapid growth in the number of conferences and papers appearing in conference proceedings publications has increased the need to examine the issue of conference paper quality. Since conference content is included in permanent repositories, such as IEEE's Xplore, the existence of low-quality papers in a conference will degrade the value and reputation of the conference and the repository. The aim of this contribution is to consider these issues from the point of view of the Conference Publications Operations Committee of the IEEE Computer Society, and offer ideas that could lead to improved conference publishing quality for all IEEE societies and even non-IEEE entities.

This reference book brings together papers that address the whole range of topics in the area of open source software (OSS). The book is divided into seven sections, and each section contains five to ten chapters. Some of the topics covered include: a historical and contextual overview of free/libre open source software (FLOSS) and OSS; development models and methods for open source software production; laws and licensing practices; public policy, the public sector and government perspectives; business approaches and applications; and educational perspectives. The book does contain copyediting errors and an incomplete index, but despite the flaws, it is a rich source of research topics that can be used in any computer-related curriculum. It is recommended for every technical library.

Web logs, or ldquoblogs,rdquo are fast developing in diverse social and business contexts as influential sources of discourse, knowledge, and community development. In this paper, we investigate an aspect of blogging highly relevant to professional communication: the fast-developing world of ldquotech blogging.rdquo Tech blogs are blogs that focus on information technology innovation and the high-tech industry. We examine nine months of blog entries gathered by an internet aggregator site dedicated to technology news and commentary. Our analysis provides insights on the discourse of tech bloggers and an elite subgroup (ldquoA-list bloggersrdquo), on the discursive practices of this virtual community, and on issues of identity and legitimacy. Our findings hold implications for tech bloggers as well as for managers who need to navigate the expanding blogosphere and for technical communicators who can benefit from using the information that tech bloggers produce.

Virtual teams enable knowledge workers from around the globe to participate in a variety of projects through computer-mediated interactions. Given that many of these virtual teams, including those involved in open source software development and other systems development, may not have preassigned leaders, it is important to understand the factors that explain why an individual may be considered a leader by team members in other locations. Specifically, the factors information systems development (ISD) ability, contribution, knowledge transfer, and team cohesion are hypothesized to influence remote leader emergence in distributed ISD teams. The proposed model is tested in a study using ISD teams composed of student members from both the US and Scandinavia. ISD ability, contribution, and knowledge transfer in cohesive teams were found to be significant predictors of remote leadership emergence. The study also suggests that US and Scandinavian members do not use the same criteria for identifying remote team members as leaders and offers a theoretical explanation of the results.

Legislative requirements like those in the Sarbanes-Oxley Act have sharply increased the incidence of monitoring of electronic communications, but the consequences of this trend are little understood. This study examines the impact of organizational monitoring of sensitive instant message (IM) discussions with a designed experiment. When their IMs are known to be monitored, individuals are found to sharply curtail their discussion of personally incriminating information and to increase their spontaneous denials of knowledge of sensitive topics. Surprisingly, perhaps, they also increase their discussion of relayed information that may incriminate others or the organization. Qualitative analysis suggests that people are not aware they make these adjustments to their IM communication content when monitored. Given the legislative compliance motivations for some of the monitoring activity in companies, it is ironic that study findings suggest organizations may communicate less firsthand information about potentially curtailable legal liabilities and other sensitive incidents requiring corrective action when communication is monitored. Organizations enacting monitoring of IM should pay heed to the requirements as well as the discretion available to them within those requirements to enact monitoring in a way that suits their organizational goals.

Writing, especially when accompanied by feedback and revision, is a powerful enhancer for learning, as the writing-to-learn literature attests. Yet, writing as a vehicle for learning seldom appears in engineering content courses. We relate our experiences with a pilot program in engineering design funded through the National Science Foundation. Specifically, we focus on using Calibrated Peer Review as a platform for formative and summative assessment of integrated writing assignments in targeted courses. Our results show that students improved their skills in elements of engineering design and in writing. Additionally, assessment of the learning outcomes from the targeted courses were used successfully to document accreditation board for engineering and technology's criterion EC3 (g), "ability to communicate effectively," in our latest accreditation cycle.

It is evolutionarily adaptive for humans to have enhanced memories of events surrounding surprise situations, because in our ancestral past surprise situations were often associated with survival threats. Vividly remembering memories immediately before and after a snake attack, for example, allowed our hominid ancestors to be better prepared to avoid and deal with future attacks, which in turn enhanced their chances of survival. This study shows that such enhanced memorization capacity likely endowed on us by evolution can be exploited for knowledge communication through computer interfaces. A knowledge communication experiment was conducted in which subjects were asked to review Web-based learning modules about International Commercial Terms (Incoterms), and then take a test on what they had learned. Data from six learning modules in two experimental conditions were contrasted. In the treatment condition, a Web-based screen with a snake picture in attack position, displayed together with a hissing background noise, was used to create a simulated threat that surprised the subjects. In the control condition the simulated threat was absent. As expected, based on the evolutionary psychological view that surprise can enhance learning, the subjects in the treatment condition (i.e., with the snake screen) did approximately 28% better than those in the control condition (i.e., without the snake screen) at learning about Incoterms. This improvement occurred only for the two Web-based modules immediately before and after the snake screen. Those two modules comprise what is referred to in this study as the surprise zone. There were no significant differences in learning performance between the two experimental conditions for modules outside the surprise zone.