This article presents a pilot study in agentive modeling, a mixed-methods approach for visualizing networked models of agency. The study assesses technical and public seismic risk visuals from the websites of key organizations concerned with seismic activity. Preliminary findings indicate the need for visuals that stage more complex networks in order to create greater opportunities for engagement and danger-reducing action.

This article examines how local newspaper stories in a college town created a dominant cultural narrative about an urban redevelopment project using tropes of physical blight and financial obsolescence. The article discusses descriptive tactics that appear throughout 16 years of coverage alongside patterns in the stories’ frequency, focus, and authorship. The conclusion shares a series of practical takeaways for technical writers looking to collaborate with communities facing redevelopment.

The COVID-19 pandemic made nearly every teacher and student online teachers and students in some capacity. This article presents a case study of an experienced, contingent technical and professional communication (TPC) instructor showing how she sets up, presents, and, most importantly, labors in her course for the benefit of her students and herself. This article ends with recommendations for other online TPC teachers and program administrators to support online TPC courses.

Studies of emergent online science communication genres continuously seek to understand novel forms of popularizations aimed at facilitating expert-with-public engagement. To understand how scientists can successfully engage with audiences in dynamic online environments, we examine Reddit’s science subreddit, attending to the acclaimed Ask-Me-Anything (AMA) series, and subsequent Science Discussion Series (SDS). A move analysis on a corpus of AMA and SDS original posts reveal moves used when engaging audiences through these installments.

ABSTRACTProblem-solving is central to technical and professional communication (TPC), but problem-solving's economic roots may not align with social justice. This article introduces socially just creativity: the ability to generate new or unique and effective ideas in conjunction with other members of a community to challenge unjust status quos and tackle wicked social justice problems. The article uses a case study to illustrate that conception. It concludes with recommendations for TPC practitioners to enact social justice creativity.KEYWORDS: Creativityproblem-solvingsocial justicetechnical and professional communication AcknowledgementsThank you to Sylvi for deploying creativity toward social justice and for sharing your story with me. Thank you to Dr. Erin Brock Carlson, Dr. Lynne Stahl, and Dr. Heather Noel Turner for prompting me to think more deeply about the relationship between problem-solving and efficiency (Erin), Uber's complex application of creativity (Lynne), and the relationship between DEI initiatives and social justice (Heather).Disclosure statementNo potential conflict of interest was reported by the author.Additional informationNotes on contributorsKrista Speicher SarrafKrista Speicher Sarraf is an Assistant Professor of Technical and Professional Communication at California Polytechnic State University in San Luis Obispo, California, where she directs the Technical and Professional Communication Program. Her research draws on the interdisciplinary field of creativity studies to explore how technical and professional communicator use creative thinking to address wicked problems.

This article offers perspectives on adopting smart home technology into usability testing for technical and professional communication (TPC) courses. Usability is a valued skill for technical communicators. However, usability testing methods have their problems as pedagogical tools. Internet-of-Things (IoT) devices and Smart Home Technology (SHT) may offer instructors tools to overcome some of those problems. This article details advantages and concerns associated with using SHT for curricular usability testing.

We surveyed 80 editors about their perceptions of singular they in five sentences. We asked editors to choose among three responses: maintain, query, or edit. We also examined whether editors’ responses differed according to age group. Editors most often said they would maintain they not only with an indefinite antecedent but also definite and nonspecific antecedents. Editors would query they when used with proper names to verify that they was the accurate pronoun.

This article explores the ethical complexity of inclusion, exclusion, and protection in TPC, drawing upon a historical technical document, The Green Book, which helped Black American travelers in the 1930-60s locate safe leisure spaces in a segregated society. We examine The Green Book through the antiracist thinker Kendi to understand some of the ethical limits of the binary of inclusion/exclusion and identify necessary forms of protection for historically- and multiply-marginalized groups.

Click to increase image sizeClick to decrease image size Additional informationNotes on contributorsChristopher MaggioChristopher Maggio is an Assistant Professor of Humanities at the Massachusetts Maritime Academy, where he teaches first-year and technical writing. His research interests include storytelling and antenarrative theory and their applications to community-based writing. He recently co-authored an article for a special issue of 'Communication Design Quarterly' on community-engaged research.

ABSTRACTThis article engages with TPC scholarship that calls for increased attention to agency as distributed and interdependent. This study analyzes 320 postings in one online health forum to better understand how patients come together to collaborate with one another, distribute information, and make health decisions. I argue that viewing crowdsourced forums as agentive assemblages may help researchers explain both the agency of individual actors as well as the collective agency of groups over time.KEYWORDS: Agencyassemblagescommunityembodimentempowermentonline health AcknowledgementsThe author would like to thank Katherine Fredlund, Alexandra Russell, Elizabeth Lane, Bess Myers, William Duffy, Edward Maclin, Kimberly Hensley Owens, and Julie Homchick Crowe, as well as the two anonymous reviewers and the editorial staff at TCQ, for their kind and valuable suggestions on early drafts of this article.Disclosure statementNo potential conflict of interest was reported by the authors.Additional informationNotes on contributorsShanna CameronShanna Cameron is a Ph.D. candidate in the Writing, Rhetoric, and Technical Communication program at the University of Memphis. Her research interests include feminist theories and practices, digital rhetorics, and the rhetoric of health and medicine. Her work has also appeared in the Journal of Technical Writing and Communication.

Drawing on fieldwork conducted with the designers of and participants in a new fellowship program to connect globally distributed grassroots leaders, this article defines a core set of communication-design practices that support emerging collectives and projects. The three practices detailed – creating a script, building a platform, and inventing protocols to document activity – can be understood as part of an “art of assembly” that is yet to be fully and systematically articulated.

The author proposes a model for reading material characterized by “nested” literacies to decipher complex information where literacy operates in enmeshed and unpredictable ways. A case study of a nesting Allosaurus fragilis illustrates how deciphering multiple interacting literacies can identify areas needing technical communication intervention. In this context, multiple literacies include the usual reconstruction of Allosaurus fragilis in museum displays, the public discourses surrounding the nesting Allosaurus, and the associated scientific literature.

I propose Multimodal Critical Discourse Analysis (MCDA) as an approach for understanding the discursive and material implications of technical documents in distant sites. I provide a historical vignette of MCDA and exemplify how technical and professional communication (TPC) researchers can critically engage with distant sites through MCDA by analyzing materials about GhanaPostGPS, a geolocation technology. I conclude by discussing limitations of MCDA – access to archives – and propose the creation of crowdsourced technical documentation archives.

As a field committed to solving problems, technical and professional communication (TPC) seems well positioned to engage the challenges that come with social justice work intellectually and respond with practical solutions. In this article, the authors argue that power and legitimacy are critical terms that can propel our social justice work, if we can recast them in our disciplinary history and ultimately renegotiate them in the trajectories of our disciplinary futures.

This study investigates how instructional design manifests in TPC pedagogies and where educators draw resources from. As TPC expands into areas in which instructional design traditionally governs, scholars need to discern how TPC distinguishes its specialty while providing training to support instructional design practices. Through textbook and syllabus analysis, coupled with instructor interviews, this study reports findings about instructional design pedagogy within TPC based on the themes gathered from the instructors’ experiences and existing resources.

This special issue amplifies the contributions of technical communicators working on climate justice initiatives across the Majority World. By Majority World, we refer not to a specific geography but to the conditions in which most of humanity lives: lacking economic, social, and/or political agency, and absent adequate institutional access to critical infrastructures. The articles in this issue make explicit the need for TPC scholars to rethink, update, and engage in spaces of environmental injustice.

Building from a recent history of how technical and professional communication has addressed risk, we argue that the spatial and temporal frames through which the field has encountered risk must be confronted in working toward climate justice. We offer topoi that can be deployed to trace these interconnections and apply them to The Law of the River in the Colorado River Basin to illustrate how case studies can demonstrate the unequal distribution of climate risk.

This article offers infrastructural storytelling as a methodological approach attuned to the emplaced dynamics of digital infrastructure. Countering the clean progress narratives of sustainability reports in the technology sector, this approach follows digital infrastructure to two locations: San Francisco, California (Google) and Toronto, Ontario (Digital Realty). Infrastructural storytelling explicates how physical infrastructures produce uneven social, political, and economic realities by investing in some ways of life over others.

This paper explores opportunities for intergenerational communication to foster collective climate action and justice. While climate change communication can be framed as a site of intergenerational conflict and blame, we consider how the concept of superordinate identities offers rhetorical possibilities for generational coalition building to ultimately facilitate joint climate action.

Click to increase image sizeClick to decrease image size Disclosure statementNo potential conflict of interest was reported by the author.

Using data sets from ethnographic research, this article examines how language minorities navigate textual regimes in disaster recovery procedures governed by bureaucratic recovery technologies. To discuss the impacts of Western climate governance regimes and alternative disaster recovery communication, this article traces rhetorical practices of transnational multilingual communities of color around a disaster relief program. I argue that community-engaged translation practices operate as the locus of rhetorical strategies against disaster recovery injustice.

This case study explores the rhetorical tactics and strategies of grassroots environmental efforts to oppose the Mountain Valley Pipeline (MVP) in Appalachia. I emphasize the use of epideictic rhetoric by POWHR in their advocacy for climate justice

Knowledge about the use of the term “Indigenous science” (IS) is valuable to technical and scientific communication in the larger goal of exposing colonial, appropriative legacies. Using rhetorical content analysis, we analyze 61 instances of IS in US-based news articles and find that IS is often represented as an ongoing activity, connected to food production, and related to higher education activities. However, IS is rarely defined and Indigenous people are not always cited/quoted.

This article examines the role that reformed hiring practices and diversity, equity, and inclusion (DEI) initiatives within the global industry of ecotourism may (or may not) play in bringing multiply marginalized or underrepresented (MMU) voices to the forefront of environmental risk communication and sustainability efforts worldwide. Ultimately, the article argues that ecotourism companies should promote grace-based hiring practices to include marginalized knowledges of threatened ecosystems (places) in a company’s decisions regarding sustainability.

This article refers to:How Real Is Too Real? User-Testing the Effects of Realism as a Risk Communication Strategy in Sea Level Rise Visualizations

Our largest multidisciplinary problems outpace disciplinary training designed to reinforce boundaries. Using an interdisciplinary conversation about adolescent brain imaging, I argue that disciplinary stances (interdisciplinary, transdisciplinary) operate like rhetorical stases, helping diagnose where conversations build or diverge among experts. Because what constitutes interdisciplinarity is contested, mapping rhetorical features of each disciplinary stance stabilizes definitional debates by grounding interactions in specific discursive practices and offers technical communicators ways to facilitate and participate in stronger crossdisciplinary communication.

This article reports on an interview-based study with COVID-19 vaccine trial participants (n = 40) and addresses three strategies participants used to localize vaccine communication for their communities: (1) presenting embodied evidence, (2) demystifying clinical research, (3) operationalizing relationships. These strategies contribute to understandings of embodiment, relationships, and localization in technical and professional communication (TPC). They also show how participants used TPC to resist dominant individualist approaches to health and to practice collective care.

This Methodologies and Approaches piece interfaces conversations about social justice pedagogies in technical and professional communication (TPC), Black TPC, and online TPC instruction to discuss the social justice affordances of Slack in online instruction. Drawing on our experiences using Slack within an online graduate course during the COVID-19 pandemic, we consider how Slack supports pedagogical community building and accessibility in online instruction before presenting a framework for assessing instructional technologies in terms of social justice.

While entrepreneurship is a pervasive cultural concept, it is not universally applicable. Drawing on a year-long study with nonprofit workers, this piece articulates a frame for understanding technical and professional communication work within nonprofits rooted in comradeship, which privileges community needs, everyday people, listening, and solidarity across stakeholder groups. Such a frame offers a more nuanced understanding of how accountability frames the work of nonprofit employees and other stakeholders dedicated to social justice.

ABSTRACTThis article argues that game design can be used to teach design thinking within a pedagogy of making. It analyzes qualitative survey responses from 12 writing teachers who asked students to design social justice games and argues that games not only give students practice in design thinking but that, as multimodal, embodied systems, games can enact social theories and, as such, be a way for students to empathize with and design for wicked social problems.KEYWORDS: Computer-based learningcritical theorypedagogical theoryrhetoric of technologysocial theoryusability studies Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationNotes on contributorsRebekah Shultz ColbyRebekah Shultz Colby is a Teaching Professor at the University of Denver. She has co-edited The Ethics of Playing, Researching, and Teaching Games in the Writing Classroom and Rhetoric/Composition/Play through Video Games. She has published articles on using games to theorize and teach rhetoric and technical writing in Computers and Composition and Communication Design Quarterly.

In this article, I argue that the accelerated adoption of political technology during the COVID-19 pandemic evinces exigency for a rhetorically grounded framework to teach, research, and practice political technical communication (PxTC) as a sub-discipline. As a starting point, I use a rhetorical genre studies approach to identify political social actions that separate political communication technologies into four distinct genres: election, electioneering, constituent services, and punditry.

To support collaborations between technical communicators and nonprofits, this article outlines a framework for composing public events. The article develops a technical and professional communication (TPC) lens for public events and then draws that together with a case study of a nonprofit’s strategies for their public event. Through this work, the article outlines a framework for organizing and managing public events that can engage challenging publics around complex information.

This article reports on a study of 65 randomly sampled medical crowdfunding campaigns and five interviews with campaign authors. We found that authors innovated technical and professional communication (TPC) tools to narrate their illness experiences, coordinate digital audiences, and compel action. Thus, these authors practice TPC as care seeking and caregiving. Crowdfunding platforms, however, situate authors to individualize structural problems in ways that preempt collective action. We conclude with pedagogical implications of our findings.

This article offers a theoretical intervention into the work on posthumanism in technical and professional communication (TPC), an intervention that encourages the field to recognize relationships between objects and users in different ways. Our intervention draws on the work of Deleuze and Guattari to reimagine how TPC tends to think about the concept of assemblage. We apply this other view in makerspaces, illustrating what it buys us for practice and theory in complex sociotechnical contexts.

Identifying the effects of online templates, such as empty state pages (ESPs), sheds light on the user writing habits and best practices for user design. By using assemblage theory and extending previous studies of ESPs to grant proposal writing on the crowded-funded website Experiment.com, this large-scale study (n = 778) finds that required fields are more likely to be filled to the character limit than optional fields.

This article describes students’ emotional intelligence (EI) development when participating in the Trans-Atlantic and Pacific Project (TAPP) in two technical and professional communication (TPC) courses. The researchers used modified grounded theory to compile the emotions used for coding students’ weekly reflections, and content analyzed how the TAPP experience affected students’ EI development. Overall, the article emphasizes the importance of supporting TPC students’ EI development in low-stakes environments since EI directly impacted their actions when collaborating.

In this paper, we investigate two approaches to building artificial neural network models to compare their effectiveness for accurately classifying rhetorical structures across multiple (non-binary) classes in small textual datasets. We find that the most accurate type of model can be designed by using a custom rhetorical feature list coupled with general-language word vector representations, which outperforms models with more computing-intensive architectures.

ABSTRACTThis article builds four composite characters from the international Zika response to demonstrate each role’s position relative to inclusive health communication. I argue that a lack of jurisdictional stasis is at play in decision-making practices about transnational risk communication approaches. During emergency health responses, this lack of jurisdictional stasis functions to maintain the status quo in order for stakeholders to leverage their power in prioritizing local deliberations in transnational public health discourse and decision making.KEYWORDS: Transnationalstasishealth communicationcommunity engagement Disclosure statementNo potential conflict of interest was reported by the author(s).Notes1. In keeping with norms of global health discourse and of the context of this study, I preserve the gendered language used by the organizations throughout this manuscript that refers to women and girls. Terms such as “women of reproductive age” are consistent with the WHO and were used nearly exclusively to refer to people with uteruses who could be affected by Zika in utero or by giving birth to a child with congenital Zika syndrome. This term also reflects the history of gender-based violence that has predominantly affected people assigned female at birth. That said, the author acknowledges that this language can be harmful and reductive, particularly because transgender and non-binary people with uteruses are reproductive agents and that people who identify as women of reproductive age may not be able or choose to reproduce.2. More recently, the global health discourse community has dropped “communication” from the disciplinary title to account for the various way that behavior change interventions can be broader than what’s traditionally considered “communication.”3. Often, in my experience, these issues were tabled for pandemic preparedness discussions or for “lessons learned” documents meant to support future outbreak responses.4. All names of individuals and organizations in the narrative composites are fictional.5. Here, I reference Galison’s (Citation1997) trading zone, referred to by Wilson and Herndl (Citation2007) in their argument that a knowledge map created a boundary object to facilitate understanding of how knowledge from different areas within the interdisciplinary group that they were working with created a zone through which knowledge important to disparate parties about a shared area of concern could pass.6. For more on empowerment, refer to chapter 4 of Dingo’s (Citation2012) Networking ArgumentsAdditional informationNotes on contributorsJulie GerdesJulie Gerdes is an assistant professor of technical and professional writing and rhetoric at Virginia Tech. She works at the intersection of technical communication and global public health. Her interdisciplinary research examines methodologies for understanding and implementing inclusive risk communication, particularly during public health emergencies.

This article introduces “superdiversity,” a concept from migration studies, as a framework for TPC practitioners and scholars defining migrant multilingual audiences. In contrast to intercultural understandings of audience, superdiversity better accounts for cultural complexity in diverse environments. The article uses an extended example to demonstrate how superdiversity operates as an intersectional and social justice-oriented praxis. The example of a nonprofit organization’s intake process illustrates how superdiversity helps this organization better define and understand its clients.

This article reports from a qualitative case study exploring how a team of agricultural scientists framed their nonscientific audiences for science communication. Our results indicate communication audiences and strategies were shaped by state extension systems. As a result, we argue that technical communicators can contribute to agricultural science communication teams by modeling rhetorically engaged communication and building capacity for audiences overlooked by extension models most focused on economic impact.

In this article, I argue that local disasters are a global concern and that various transnational assemblages emerge during a disaster that support the suffering communities and help in addressing the issues of social justice in post-disaster situations. The transnational assemblages that emerge on social media create innovative practices (via non-western and decolonial ways) of creating communities across the world via crisis communication and distributed work to address social injustices during the disaster.

Technical and professional communication (TPC) frequently analyzes its own research. Although conferences like Association of Teachers of Technical Writing (ATTW) are scholarly forums, most work presented is not included in disciplinary analyses or reviews. To articulate a baseline, this article conducts a corpus-based content analysis of the titles and abstracts presented at ATTW or published in Technical Communication Quarterly (TCQ) between 1998 and 2018. The common and key words suggest topic areas and rhetorical features.

Using a multi-methodological approach, we analyze member comments in Watts Up With That (WUWT), a climate skeptical Facebook group. Quantitative topic modeling revealed that members claim hyperrationality to undermine climate science. Science-based terms were often connected to other topics, such as immigration and LGBTQ+ rights, creating rhetorical constellations that shifted rhetoric from technical spaces into political and ideological ones. These findings have implications for dealing with the challenge of misinformation’s circulation on social media.

This study investigates the rhetorics of smart cities and how they define citizens’ agency. We consider the framing of human control against automated technological infrastructures in smart and playable cities. Through examining selected smart city plans from the U.S., Europe, and Asia, we share results from the comparisons of these plans to draw implications for technical and professional communication (TPC) practices and pedagogy. We propose a postconnectivist trajectory for TPC toward the increasingly datafied future.