This study uses an online questionnaire survey to investigate Chinese social media users’ acceptance of firm-generated credibility-building posts (FGCPs) on Sina Weibo. The findings show that heuristic cues related to content (i.e., topics regarding competence, benevolence, and integrity) and source (i.e., firm nationality and industry types) along with the moderating role of topic, account, and platform familiarity cues significantly influence users’ acceptance level of such posts. After incorporating the insights gained from participants’ responses to open-ended questions in the questionnaire, this study concludes with practical recommendations for crafting effective FGCPs on social media platforms like Sina Weibo.

This study investigates the social media strategies that Chinese museums use in communicating on Weibo, focusing on the ways these museums engage with the public and the effectiveness of their online interactions. Combining grounded theory and content analysis, the authors analyze 319 posts from six major museums and 842 posts from 36 smaller museums. Their findings suggest that although museums effectively use social media for educational purposes, there is room for more interactive and diverse content to enhance public engagement. The study provides practical insights on how museums can optimize their social media strategies by emphasizing audience-centered communication and greater interactivity in order to foster deeper connections with the public.

This article offers multiple strategies for instructors who are implementing intercultural communication (IC) projects in their classrooms for the first time. The strategies—referred to as UNITE—are based on five main stages that collaborative projects can follow: understanding and learning about IC collaborations, navigating the project prior to the classroom collaboration, introducing the project to students, tending the project throughout its duration, and ending the project. Using their years of experience in participating in the Trans-Atlantic and Pacific Project (TAPP), the authors provide examples and explanations of moves and activities that have worked in facilitating successful IC collaboration projects for students in their technical and professional communication courses.

This article proposes the Canon to Code (C2C) Auditing Framework for evaluating generative (artificial intelligence) AI output through classical rhetoric, arguing that AI's characteristic failures—guessing instead of knowing, politeness instead of credibility, and confidence instead of judgment—revisit problems that rhetoric has addressed since antiquity. Developed using a rulemaking methodology and drawing on classical rhetorical theory, this framework presents 10 auditing rules that operationalize rhetorical principles into evaluation criteria for AI-generated content, focusing on accuracy, transparency, and accountability. It offers content auditors, technical communicators, and compliance professionals a theoretically grounded method for distinguishing AI output that meets audience needs from output that simulates credibility through pattern matching.

Organizations increasingly recognize web accessibility as both necessary and beneficial for legal, ethical, and economic reasons. This article shows how instructors can easily integrate accessible web design into an introductory web design and development course for business students who have limited experience with design theory and user interface design. By applying testable criteria, following industry-standard guidelines, and using online tools, these business students can successfully build websites that individuals with visual, hearing, cognitive, or motor-control disabilities can use. The authors present their approach, describe specific assignments, and provide suggestions for incorporating accessibility into a traditional introductory web development course.

This study explores how truth-default theory (TDT) and relevance theory apply to public speaking and business communication. Two hundred eight college students watched one of four speech introductions varying by topic relevance and the presence of an explicit credibility statement. Participants rated speaker trustworthiness and credibility. Results showed that topic relevance had a greater influence on audience perceptions than explicit credibility statements. Highly relevant topics reduced suspicion and supported TDT’s claim that deception detection requires a trigger. These findings illustrate how speakers can build credibility and how audiences evaluate messages in educational and business public speaking contexts.

How should academics who work in the field of business communication (or management, professional, or technical communication) think of their work? I propose that business communication should be understood as a sentinel discipline and a designer discipline. By sentinel discipline I mean a community that continually monitors (and responds to) changes in business practice. By designer discipline I mean a community that understands the instructional task as shaping the ways in which graduates will shape (and reshape) business organizations through their communicative behavior.

Business communication courses play a key role in preparing students for job market challenges, such as matching resume skills to the job ad. This article presents a classroom activity where students analyze a job description, create a t-chart listing the criteria on one side and experience/skills on the other, and develop an action plan for filling the gaps between the skills and experience the student has and what the ideal candidate would bring to the job. Through this experience, students become aware of their strengths and weaknesses while creating actionable strategies to become the ideal candidate for their post-graduation employment.

Technical and professional communicators need to continue to interrogate how the seemingly mundane documents they create, such as terms of service (ToS) and community guidelines, and the systems those documents become a part of can oppress, exclude, and affect marginalized and hypermarginalized communities. This article presents an adapted corpus-assisted discourse analysis of how “sexual content” is defined across a corpus of 176 ToS and community guidelines from 118 social media sites. The findings show how ToS and community guidelines can work together to complicate our understanding of how values are intentionally and unintentionally embedded in these documents in order to uphold power or to meet emancipatory ends.

Virtual reality (VR) has emerged as a promising technology for training oral communication skills (OCS), resulting in a rapidly growing body of research. We conducted a systematic review of 57 studies (2013–2025) mapping OCS types, communication contexts, and key variables, and introduce a conceptual model to guide future research and practice. Findings reveal that current VR-based OCS training captures only a small part of oral communication. Expanding the Cognitive Affective Model of Immersive Learning (CAMIL), we highlight the need for stronger theoretical and pedagogical foundations by exploring cognitive-affective mediators (e.g., cognitive load) and learner-related moderators (e.g., learning styles).

Community health practitioners face a common challenge of communicating the value of their work because it is intentionally designed to prevent health issues from happening. This case study examines how impact storytelling—a four-question framework developed by a community health manager at a nonprofit health system—mediates between technical expertise and executive's understanding. Through interviews with four Community Health practitioners, this research explains how the framework addresses specific technical communication challenges. This research brings together theory with practice by offering both a transferable framework for nonprofit organizations as well as theoretical insights into how workplace communication tools emerge from workplace practices.

Workplace gossip has long been a pervasive and intriguing communication phenomenon within organizational settings, yet its impact on group and team dynamics (i.e., coworker relationships and team performance) remains a topic of considerable interest. Drawing upon social exchange theory, this study scrutinizes the interplay between workplace gossip, coworker exchange, team performance and gender. The findings suggest that positive and negative gossip significantly influences coworker exchange, which in turn impacts team performance. Teams with stronger coworker exchange exhibit higher team performance, even in the presence of workplace gossip, and gender has no effect on these dynamics. Implications for scholars and practitioners in the supply chains and logistics industries are discussed.

This article uses a novel theoretical frame—materio-cognitivism—to explore how digital writing processes change with time and experience. Researchers observed 10 second langauge writers as they completed two research writing tasks—one at the start of their first year of university and one near the end of university. Interviews and screen recording were used to track writing activity. Five key writing strategies were identified. Among the most improved writers, researchers identified a set of shared changes in how writing strategies were deployed. In particular, the most improved writers showed increased ability to sequence subtasks, to arrange digital interfaces, and to combine internal cognitive functions with the affordances of digital tools. These findings suggest what the development of writing processes might look like in digital environments, potentially informing both writing pedagogy and assessment.

Recent decades have witnessed an increase in the practice of political apologies. This does not, however, mean that apologizing for their past human rights violations is easy for states. Political apology involves a number of complexities that urge the apologizing political authority to make argumentative maneuvers to manage or mitigate the challenges inherent in this activity type. This paper aims to set out the institutional constraints of political apology and characterize it as an argumentative activity type (AAT) by employing the four pragma-dialectical parameters: the initial situation, procedural and material starting points, argumentative means, and possible outcome (van Eemeren and Houtlosser 2002, 2005; van Eemeren 2010). In order to illustrate how the institutional preconditions and the characteristics of the activity type manifest themselves in an actual apology text, the paper presents an analysis of the 2022 apology delivered by the then-Prime Minister Mark Rutte for the Netherland’s role in slavery, focusing on his strategic maneuvers to justify the apology and increase its sincerity and sufficiency. The analysis of Rutte’s maneuvering with the topical potential, audience demand, and presentational devices reveals how he achieves a bold acknowledgement of wrongdoing, a clear and emphatic statement of apology, and indicates directions for recovery.

Research on psychological safety has expanded rapidly; however, how employees’ communication behaviors shape organizational adjustment remains underexplored. This study examined two dimensions of discussion skills—Discussion Leadership and Empathy—and their associations with psychological safety and adaptive attitudes. A survey of 300 employees in Japan showed a dual-path pattern. Empathy was the strongest predictor of psychological safety, whereas Discussion Leadership was directly associated with adaptive attitudes independent of psychological safety. These findings specify distinct affective and structural communication mechanisms underlying workplace adjustment and highlight Discussion Leadership as a high-impact, learnable skill for fostering engagement, retention, and psychologically safe work environments.

Nurturing the ability to argue is of great importance in science education, despite students often encountering cognitive and emotional barriers. The aim of this study was to examine the quality of argumentation and the issues raised by secondary school students when they are asked to respond to structured argumentation tasks. We chose topics from two different socio-scientific issues of varied perceived relevance to students’ daily lives: the sale of fast food in school canteens (Group 1) and the addition of antibiotics in animal feed (Group 2). The study involved 249 high school students aged 14–16, in Poland. A total of 139 participants took part in an intervention about fast food, and 110 in an intervention about the use of antibiotics. Data were collected in the form of written arguments developed by students as part of a structured teaching intervention. Quantitative and qualitative methods were used to process and analyze the data. On average, students’ arguments scored higher on the topic of antibiotic use on animal feed. Qualitative content analysis of the students’ arguments identified four thematic groups: (1) personal aspects revealing personal meanings, values, and defence mechanisms; (2) scientific aspects revealing substantive knowledge; (3) socio-cultural aspects revealing economic, sociological or cultural aspects; (4) nonsensical or incoherent arguments. A topic related to students’ personal decisions and perceived to be closest to their lives and daily experience (eating fast food in the school canteen) more often prompted arguments indicating cognitive defence, by denying the harmfulness of fast food and emphasizing possible advantages or appealing to the right to choose. Based on this finding, we discuss the need for defence mechanisms to be considered in pedagogical designs for the teaching of argumentation.

This study examines how information workers perceive charismatic communication in Finnish knowledge-intensive organizations. Based on 10 semi-structured interviews across IT firms, government agencies, and financial institutions conducted in 2014–2015, it identifies six dimensions of charismatic communication that emerged inductively through thematic analysis: authority, approachability, character, aspiration, integrity, and intelligence. Findings suggest that charismatic leaders combine confidence with warmth, emotionally engage followers, and adjust their style to different contexts. The research contributes to leadership studies by offering a perception-based understanding of charisma as a multidimensional and situational phenomenon in a Nordic cultural context. While the small, purposefully selected sample limits generalizability, the study provides rich qualitative insights into how charismatic communication manifests in flat, egalitarian organizational cultures that differ markedly from the Anglo-American contexts dominating existing research.

Despite extensive research on metadiscourse, methodology descriptions in research articles provide limited guidance on how to identify, classify, and, particularly in cases of clustered items, quantify metadiscourse markers. This article discusses the methodological challenges of analysing metadiscoursal adjectives, using the example of novice academic writers’ use of adjectival interactional metadiscourse markers. Our exploratory analysis of the corpus (654,925 tokens) revealed that, in a non-negligible number of cases (13.5%), metadiscoursal adjectives co-occurred with other linguistic items that were performing different metadiscoursal functions, thus putting a different interpretation on the initial observation. The phenomenon whereby both the adjective and its co-occurring item exercise a prominent metadiscoursal function—which we labelled superimposition —has been observed in previous studies but has not been adequately explored and has led to divergent, and often incomparable approaches, to metadiscourse quantification. We argue that metadiscoursal superimposition as a methodological approach can help bridge the gap between the individual marker analysis and their use in academic writing discourse, thus providing a structured, quantifiable, and functionally richer framework. We discuss the benefits, possible pitfalls, and implications of our proposal that superimposition be included and quantified as a supplementary step in metadiscourse quantification analyses.

This study investigates collaborative interdisciplinary research writing at a large public Western U.S. university through surveys, interviews, focus groups, and textual analyses. While 75% of faculty at this institution supported campuswide interdisciplinary initiatives, only 31% believed current institutional structures enhanced such work—a 44-percentage-point gap that our analysis suggests stemmed from five key obstacles to successful interdisciplinary writing: structural barriers, career concerns (particularly for pre-tenure faculty), disciplinary cultural differences, terminological conflicts, and divergent goals between faculty and administrators. Faculty in this study focused on immediate practical challenges and professional development, while administrators prioritize institutional transformation and structural change. The study concludes with recommendations relevant for universities with comparable resources and commitment to Writing Studies informed approaches, including revised tenure guidelines that explicitly value interdisciplinary contributions, dedicated funding mechanisms, facilitated networking opportunities, and targeted writing support programs. By addressing faculty’s practical needs and administrators’ strategic vision, institutions can create environments where collaborative boundary-crossing becomes not just possible but sustainable and rewarding.

Presents reviews for the following list of books, Information Experience: The Strategy and Tactics of Design Thinking.

Presents reviews for the following list of books, Clarity by Design: Comprehensive Checklists in Medical Communication.

Presents reviews for the following list of books, Proofreading and Editing in Student and Research Publication Contexts: International Perspectives.

Presents reviews for the following list of books, Bringers of Order: Wearable Technologies and the Manufacturing of Everyday Life.

Introduction: This case study's purpose is to make visible the skills and knowledge necessary for the instant localization of screen readers. About the case: The case study examines the work of localization experts at a nonprofit organization in Hungary, who localize the proprietary Job Access with Speech (JAWS) screen reader software and support its target users. Situating the case: The study was informed by research in translation studies and localization-focused literature within the field of technical and professional communication. Research on accessible usability and software design was also consulted. Methods/approach: Participant observations and interviews with employees of the nonprofit organization and with the software's users were conducted. Data were transcribed, then coded using qualitative data-analysis methods. Codes that emerged from the data were grouped into themes to create a narrative interwoven with quotes about the activities of localization experts. Results/discussion: The findings from this study show that the instant localization process used by localization experts of this software requires a specific set of skills in addition to those used in project-based approaches to localization. Additional language and communication skills, as well as programming knowledge to develop additional program features and training materials, were found to be essential for addressing all users’ needs. Conclusion: Technical and professional communication practitioners can contribute to the localization of adaptive technologies through their strong usability, user experience, and communication skills.

Background: Best practices for undergraduate technical and professional communication internships ensure that student experiences align with educational and professional goals. However, it is unclear whether internship programs attempt best practices to fulfill obligations to students, students’ workplaces, and employers. Literature review: Prior work has called on technical and professional communication on (TPC) faculty to lead internship programs in their academic departments. The scholarship imagines faculty who have access to workplace discourse, who are situated in internship courses or professional advising positions, and direct programs to build relationships, assess, and coordinate across academic-industry boundaries. However, it is unclear how these ideals match current institutional practices. Research question: What are the current practices of TPC internship programs? Methodology: A cross-institutional comparative content analysis examined 47 institutions’ TPC internship program and course descriptions and supporting documents that are publicly available on university websites. These were coded for themes related to internship best practices outlined by the literature. Results: The analysis found: 1. Programs give faculty supervisory titles but retain them and orient internships in academic contexts rather than orient practices toward employers, 2. Programs value their responsibility towards students over employers, and 3. The public-facing documentation does not obligate best practices as idealized in the literature. Conclusion: Current TPC internship practices do not fulfill all of the ideals imagined in the literature, but do maintain a humanist student focus.

Presents reviews for the following list of books, Integrating Human and Artificial Intelligence: Software in the Age of AI.

Background: Hospital educators are designated individuals who provide hospitalized K-12 children with their schooling during the time of their stay. They play a vital role in maintaining educational continuity for hospitalized children, yet their professional information and communication practices remain understudied in US settings. Literature review: We build on literature within technical and professional communication (TPC), specifically scholars who have studied technology and health in understanding US hospital educators' unique technological needs and communication practices within highly regulated healthcare environments. Research questions: How do hospital educators navigate professional communication, adapt teaching practices to meet diverse student needs, and utilize technology in hospital settings? What opportunities exist for artificial-intelligence (AI) integration? Research method: We conducted semistructured interviews with four hospital educators across US hospitals, applying reflexive thematic analysis, informed by Participatory Communication Theory, Sociotechnical Systems Perspectives, and Knowledge Justice. Analysis employed iterative open coding followed by theory-informed thematic development, where communication theory guided the identification of dialogical patterns, systems theory directed attention to sociotechnical interactions, and knowledge justice sensitized us to power dynamics affecting professional knowledge access and sharing. Results/discussion: Findings reveal characteristics of US hospital education contexts in our study: short patient stays, strict security requirements, institutional variability across hospital settings, and emphasis on engagement over assessment. Educators demonstrate remarkable adaptability in coordinating among stakeholders while navigating institutional constraints and developing strategies for rapid assessment and flexible instruction. While educational technologies offer benefits, implementation faces significant challenges regarding security, practical limitations, and offline functionality needs. Conclusion: We propose guideline themes for developing information and communication technologies–including some that use AI–that support hospital educators' professional needs while respecting hospital setting constraints. This research contributes to understanding how technologies can enhance hospital education while highlighting the importance of context-specific design that empowers rather than replaces educator expertise.