This case study describes the Nuestra Casa (Our House) Initiative, an advocacy, communication, and social mobilization strategy to increase tuberculosis (TB) awareness through a public art exhibition hosted at the University of Texas at El Paso. This work describes this multi-disciplinary initiative that cut across academic boundaries to engage faculty, students, and community members in… Continue reading Public Art, Service-Learning, and Critical Reflection: Nuestra Casa as a Case Study of Tuberculosis Awareness on the U.S.-Mexico Border by Eva M. Moya & Guillermina G. Nunez

Service-learning courses have typically encouraged students to write for or about communities. Such courses rarely involve students writing with the communities they serve, despite the growing number of opportunities for collaboration afforded by digital media. Scholarship on collaborative writing with communities in service-learning courses is scarce; research on collaboration using digital, multimodal texts is more… Continue reading Composing With Communities: Digital Collaboration in Community Engagements by Stacy Nall & Kathryn Trauth Taylor

Drawing upon concepts from service-learning theorists Sarah Ash and Patti Clayton’s DEAL Model for Critical Reflection (2009), this article suggests an innovative approach to critical reflection. Rather than create separate reflection assignments, which can be problematic for a number of reasons described in this article, the author offers composition teachers strategies for embedding critical reflection… Continue reading The Reflective Course Model: Changing the Rules for Reflection in Service-Learning Composition Courses by Veronica House

In Rhetorics for Community Action: Public Writing and Writing Publics, Phyllis Mentzell Ryder aims to complicate the “real public vs. private service” binary (12) that often circulates in discussions of public writing and service-learning, arguing that to “best study and teach the complexities of public writing, we should partner with multiple community nonprofits” (11). Drawing… Continue reading Review: Rhetorics for Community Action: Public Writing and Writing Publics reviewed by Rebecca Hayes

Regular Reflections readers will notice, among other things, a change in the journal’s subtitle. We are now “A Journal of Public Rhetoric, Civic Writing, and Service Learning,” having shifted from “A Journal of Writing, Service Learning and Community Literacy.” Title changes – even subtitle changes – are no small things, so we begin with a… Continue reading Editors’ Introduction by Diana George, Cristina Kirklighter, & Paula Mathieu

We know the drill: service learning is good. It’s good for you, it’s good for your students, and it’s good for the community partners and the communities they serve. We know the drill but we still want to hear it, and we want to hear why. [But, oooh, baby, tell me how good it is… Continue reading Introduction Public/Sex: Connecting Sexuality and Service Learning by Jonathan Alexander, Janell Haynes, and Jacqueline Rhodes

An (Em)bodied Workshop: When Service Learning Gets Bawdy explores the ways a student’s perception about which bodies are and are not sexualized creates problems for that student when she attempts to run a writing group for senior citizens with Alzheimer’s disease. This essay suggests that students engaging in service learning may import constructions of a… Continue reading An (Em)bodied Workshop: When Service-Learning Gets Bawdy by Brenda Glascott

In Queer Rhetorics, an upper-division service-learning writing course: taught at the University of Colorado at Boulder in 2005, students used queer theory to frame their engagement with local LGBTQ non-profit, organizations in Boulder. In their journals, students moved from responding personally to the course material and their volunteer work to generating their own critical inquiries… Continue reading Queer Rhetorics and Service-Learning: Reflection as Critical Engagement by Geoffrey W. Bateman

This article presents an interdisciplinary advanced honors course: Gender, Sexuality, Race, and Marginalized Communities. Through this course and its service-learning applications, students discovered that discourses of gender, sexuality, and race are not simply theoretical ultimately, they impact people’s lives. I include an explanation of the curriculum and the service-learning applications in my design and facilitation… Continue reading Serving the Public: Gender, Sexuality, and Race at the Margins by Jill McCracken

Here are the major writing assignments, sequenced from English 101-103, that Jonathan developed for his service-learning course on HIV and AIDS. Major Writing Assignment Sequence All students, throughout the sequence, will be required to keep a journal, which will contain responses (usually provoked by prompts) about specific course readings, speakers, discussions, or issues. In addition,… Continue reading Introduction: Appendix A by Jonathan Alexander

This article investigates service-learning practices and pedagogy at Jackson State University (JSU), a Historically Black University, founded in 1877 to educate underserved and underrepresented African Americans in Mississippi. As a reflection of the university’s motto, “Challenging Minds and Changing Lives,” this research highlights JSU’s concerted efforts to foster students’ participation in school community literacy partnerships.… Continue reading African American Students Learn by Serving the African American Community: A Jackson State University Example of ‘Challenging Minds and Changing Lives by Preselfannie E. Whitfield McDaniels, Kashelia J. Harrion, Rochelle Smith Glenn, and Gisele Nicole Gentry

“Upholding the Tradition” explores the national program The Big Read and Claflin University’s attempt to form community partnerships in order to increase literacy in the primarily black, rural, and poor city of Orangeburg, SC, where the university is located. The essay includes interviews with the program director and with a key community member, Reverend Larry McCutheon,… Continue reading ‘Upholding the Tradition’: Connecting Community with Literacy and Service-Learning at Claflin University by Corrie Claiborne and Stephany Rose

Roosevelt Wilson is the former owner and editor of Capital Outlook newspaper and a former Professor of Journalism at Florida Agricultural and Mechanical University (FAMU). This interview with Van Wilson investigates Roosevelt Wilson’s commitment to FAMU and the African American Community. The Capital Outlook newspaper bridges FAMU and the black community as a service-learning site,… Continue reading Roosevelt Wilson and the Capital Outlook Newspaper: Agents of Social Change for Florida A&M University and its Community by Veronica Adams Yon

Service learning presents students and teachers alike with emotionally fraught moments. Before these moments shape ideologies and worldviews, they give us sensations. Understanding these sensations is part of what theorists label the affective domain. Affect is a notion garnering much critical attention from compositionists writ large but little attention in the service learning literature. The… Continue reading The Affective Dimensions of Service Learning by William DeGenaro

Organized into ten chapters and an epilogue, the book focuses on recurrent themes that the research uncovered: organizations’ motivations for taking part in service learning partnerships, issues of timing, fit, management, communication and diversity. Chapters One, Ten, and the Epilogue are written by the editors, while the individual chapters are authored by the graduate students… Continue reading Review of The Unheard Voices: Community Organizations and Service Learning by Randy Stoecker and Elizabeth A. Tryon reviewed by Paula Mathieu

This paper reports on recent research investigating the effects of service-learning on linguistically and culturally diverse college students enrolled in a first-year composition course. Two separate studies, a pilot and main study involving native (NS) and non-native (NNS) English speaking college students, explore how students from diverse sociolinguistic backgrounds respond to and gain from service-learning.… Continue reading Composing Cultural Diversity and Civic Literacy: English Language Learners as Service Providers by Adrian Wurr

This essay examines Katrina’s impact on service-learning pedagogy, in particular how the instability of the storm’s aftermath has generated alternate approaches to service project planning and implementation. Tulane’s mandatory service-learning requirement following Katrina led the authors to develop a joint project at New Orleans City Park, which combined five sections of writing students who worked… Continue reading Toiling in ‘the land of dreamy scenes’: Time, Space, and Service-Learning Pedagogy by Joe Letter & Judith Kemerait Livingston

This article offers both a theoretical underpinning and a case study of practice as exhibits of a more democratic community engagement praxis for rhetoric and composition educators. The case study featured in the article suggests re-positioning the importance of collaborative and democratic engagement as the cornerstone of successful community engagement work. While the case is… Continue reading Inception to Implementation: Feminist Community Engagement via Service-Learning by Johanna Phelps-Hillen

Since I began teaching a course titled Writing in the Community, I have been fascinated with how narratives deepen students’ service-learning experiences. In their article “Narrative Learning in Adulthood,” M. Carolyn Clark and Marsha Rossiter say that stories “draw us into an experience at more than a cognitive level; they engage our spirit, our imagination,… Continue reading The Role of Narrative in Student Engagement by Sarah Hardison O’Connor

Co-authored by a professor and two undergraduates and drawing on interviews with community partners, this essay analyzes a community writing project to document the Civil Rights Movement in a northern city. In collaboration with a local African American history museum, students interviewed 22 African Americans ranging in age from 62-90 years old who lived in… Continue reading Counternarratives: Community Writing and Anti-Racist Rhetoric by Laurie Grobman, Elizabeth Kemmerer, & Meghan Zebertavage

Scholarship in community writing and service-learning has called attention to the lack of community partner voices in the assessments of writing partnerships. This article foregrounds those missing perspectives by reporting on the consequences of a community literacy program, Writing for Change, from the perspective of the high school youth involved. Analysis of high school student… Continue reading What Changes When We “Write for Change?”: Considering the Consequences of a High School-University Writing Partnership by Heather Lindemann & Justin Lohr

As our first volume as co-editors of Reflections goes to press, we look back at the journal’s achievements and forward to shepherding it through an exciting period of growth in the subfield of community-engaged writing. We are at once committed to upholding its history of quality, cutting-edge scholarship—which has contributed significantly to new ways of… Continue reading Editors’ Introduction by Laurie Grobman & Deborah Mutnick

Young people have the potential to transform public perspectives about pressing social issues—if their audiences listen deeply to what they have to say. This article examines the ways that high school student participants in a community-university writing partnership employ self-disclosure, or emotion sharing, to encourage audiences to listen empathically to performances about complex social issues. Our analysis of two student performance pieces reveals rhetorical strategies that might promote empathic listening. We argue that empathic listening is a necessary precondition for the kind of collective community listening that can lead to social change.

Coeditors Laurie Grobman and Deborah Mutnick seek submissions for the Fall 2018 volume of Reflections: A Journal of Public Rhetoric, Civic Writing, and Service Learning. Continuing a nearly 20-year history of leading writing and rhetoric’s scholarly and theoretical study of service learning, public rhetoric, community writing, civic writing, and community literacy, the journal publishes wide-ranging… Continue reading Call for Submissions Fall 2018 (Closed)

This article discusses the convergence of the perspectives of literary, gender, and regional studies in the implementation of an oral history project as a service-learning requirement in an upper-level southern women's literature course, providing information about the model and examining learning outcomes as presented through the final projects and student reflections.

All the pieces in this issue ask readers to consider, reflect on, and try new ways of engaged teaching and learning, but in particular a cluster of pieces speak to current national conversations about service-learning and civic engagement.

This article examines the role of narrative in helping students navigate their rhetorical positioning in the public and private discourses of service.

This essay explores the service-learning experiences of largely marginalized two-year college students, arguing that their outcomes are different from that of current studies focusing on four-year students; it then calls for additional research on this subset of students based on transfer potential.

This dialogue considers the future of service-learning in two-year colleges given the issues raised by Kassia Krzus-Shaw, Jennifer Maloy, and Nancy Pine, based on their experiences in two-year college classrooms and contributions to TETYC.

espite my best efforts, I frequently found myself in the position that I feared most: sitting and being present with the family . . . In my other volunteer experiences, that isn't usually a requirement . . . I think that "doing" makes my encounters with injustice bearable for me. "Being" is hard, but maybe the act of being present with this family and allowing myself to be seen by them was a gift. It was a gift for me and it is something that will be with me for the rest of my life. -Student participant in Grassi and Armon, Chapter 16.

Drawing from the author’s experience teaching online technical communication courses with an embedded service-learning component, this essay opens the discussion to the potential problems involved in designing online service-learning courses and provides practical approaches to integrating service learning into online coursework. The essay addresses specifically those classrooms where students may be required to develop or find their own service opportunities, whether those opportunities are within their community, on the college or university campus, or in another community. The essay argues by implementing service learning into online classrooms and requiring students to locate their own agencies, students not only build a greater sense of civic engagement because they are working with agencies whose missions they support, but also they develop a greater sense of responsibility for their own education and the coursework they undertake.

Although many technical communication teachers and programs integrate some form of service-learning pedagogy, there is a dearth of technical communication research on the silent partners of these projects: the community partners. Drawing upon research data from 14 former community partners of professional writing service-learning courses, the authors suggest that understanding community partners' own self-defined stakes in service-learning projects can challenge hyperpragmatist representations of community partners and aid us in the continued creation, management, and critical evaluation of service-learning pedagogies and curricula.

Building on work by Dubinsky, Haskins, and Simmons and Grabill, this article explains how a technical communication instructor used Isocrates and informal usability testing to help guide a service-learning project involving the One Laptop Per Child XO-1 notebook. For the project, engineering students received feedback from peers and elementary school teachers to determine the feasibility of using the XO-1 with at-risk children aged 6 to 9. Despite initial positive impressions, the service-learning students discovered that the XO-1 was not suitable in this situation. This article discusses Isocratean theory and how his ideas can inform a pedagogy of civic engagement in technical communication.

This article analyzes literature on university–workplace partnerships and professional writing pedagogy to suggest best practices for workplace mentors to mentor new employees and their writing. The article suggests that new employees often experience cultural confusion due to (a) the transfer of education-based writing strategies and (b) the employees' lack of cultural knowledge of the new workplace. The article then outlines implied mentoring strategies based upon this transfer and lack of cultural knowledge. The article also analyzes the literature on discourse community theory, activity theory, service learning, and internships, each of which also imply potential mentoring practices. These comprehensive best practices are also contextualized through social cognitive, community–cultural, and motivational–attitudinal components that writing mentors should consider when mentoring writing in the workplace.

This essay investigates ethical issues inherent in service learning through considering the dynamics of generative ethos, Jim Corder’s term for a process of becoming through writing. By closely examining the ethical issues involved in Phyllis Ryder’s Rhetorics for Community Action: Public Writing and Writing Publics and tracing parallels between students’ experiences in Ryder’s course and Corder’s own idea of generative ethos, this essay argues that generative ethos can offer a productive lens into understanding how students navigate the ethically tenuous territory of service learning.

This article draws parallels between the Great Depression and the great recession that began in 2007 in light of the history, methods, themes, and relevance of the New Deal Federal Writers’ Project (FWP) to contemporary community writing projects. Through a critical analysis of the FWP’s legacy as both a twentieth-century American epic and a lesson in powerful, sometimes flawed methodologies, this article suggests that a twenty-first-century reprise of the FWP would unify and inform already existing university-community partnerships to enact the “public turn” called for in composition and other disciplines at a critical juncture in American—and world—history.

Service learning has become a feature in higher education in courses ranging from computer science and graphic design to English and the humanities. These courses are designed to provide "internship" experience and enable students to use skills they learned in the classroom in "real world settings. " These "real world settings, " however, exist in some rather well-defined economic, social, and political system. Tania Mitchell suggests that traditional approaches to service learning either assume that such projects are already inherently related to social justice or are simply concerned with other issues such as the teaching of some rather acontextual "workplace skills. " There exists, however, a growing recognition that service learning could enable students to recognize and more deeply understand the social and economic structures they are asked to work within. The aims of this "critical service-learning" approach include the redistribution of power in the service-learning relationship, the development of authentic relationships between the university and community, and an unapologetic movement toward the goal of social change. At my university there is an interest in providing service learning in more traditional workplace settings, but there are also faculty members who are attempting to use these projects to help students understand the contexts in which they live and work. This keywords essay details some recent scholarship in literacy and critical service learning. It is by no means a complete picture of the efforts in this area but, rather, presents some interesting service-learning projects that might be duplicated at other institutions. All the projects provide opportunities for students to gain an understanding of the economic, social, political, and, in one case, environmental contexts in which they live. Writing plays a primary role in facilitating such understanding. Lisa Rabin's article "The Culmore Bilingual ESL and Popular Education Project: Coming to Consciousness on Labor, Literacy, and Community, " details a servicelearning project featured in a Spanish class at George Mason University. The project offered an alternative to more "market-based" service learning. In 2009, Rabin had been contacted by labor organizers from the Tenants and Workers United (TWU) in Culmore, Virginia to possibly have some of her bilingual students offer an ESL course for day laborers who were also new immigrants

Previous research in technical communication indicates service-learning pedagogies can help prepare students for the workplace. The field, however, has only recently and tentatively extended these pedagogies into online environments and has not yet demonstrated how and whether such service-eLearning could as effectively bridge the gap between the classroom and workplace. In this article, the author discusses one such extension and offers a framework and model.

The authors argue for a critically reflective model of service-learning by detailing the features of a project in which an ESL reading and developmental writing class interviewed Holocaust survivors for the Kupferberg Holocaust Resource Center and Archives.

This article argues for developing linked courses in technical communication where the instructor facilitates a service-learning curriculum and then serves as faculty advisor within subsequent internships. In these linked courses, students write technical documents before moving into internships where they write similar documents. Specifically, the article examines the results from one such class and offers both theoretical and practical advice for collaborating with nonprofit and creating internships that are beneficial for both the students and the nonprofit. In addition, the discussion highlights students' preparedness to enter the field of technical communication, as evidenced through their internship work and their final reflections. Through careful consideration of the nonprofit' responses, I suggest making changes to professional and technical communication curricula for linked courses and internships, including the addition of an objective of professionalism that teaches students to not only write in a professional manner, but to also consider their actions and responsibilities within the context of an organizational culture.

Abstract We justify and describe our development of the Service Learning Opportunities in Technical Communication (SLOT-C) Database. The database broadens the range of organizations that instructors and students have for client-based communication projects. We argue in support of incorporating service learning into classes and facilitating partnerships among university instructors, their students, and nonprofits. We report strategies we learned for working with student interns and IT experts and strategies we developed as we worked with usability-test participants. Keywords: client-based communication projectsiterative designservice learning opportunitiestechnical communicationuser-centered design ACKNOWLEDGMENTS We sincerely thank the Council for Programs in Technical and Scientific Communication for awarding us a research grant in 2009 to build this database. We greatly appreciate Sam Singer, whose expertise in databases and Web development made the concept become a reality. We would also like to thank Stewart Whittemore, who contributed ideas in the early planning stage. Notes Waterfall design involves creating a design to which you are firmly committed early in development and letting all design decisions flow from the initial plan. Iterative design is more flexible, allowing the plan to change as needed in response to feedback. Additional informationNotes on contributorsSusan A. Youngblood Susan A. Youngblood teaches technical and professional communication at Auburn University, and many of her classes feature service learning. Her research addresses vulnerability, accessibility, and competing needs in communication, particularly in online environments. Jo Mackiewicz Jo Mackiewicz teaches editing at Auburn University. Her research applies linguistics to technical communication and focuses on politeness and credibility in evaluative texts such as tutoring interactions, editing sessions, and online reviews.

This mixed-methods experimental study examined the effect of service learning in a distance education technical writing course. Quantitative analysis of data found evidence for a positive relationship between participation in service learning and technical writing learning outcomes. Additionally, qualitative analysis suggests that service learning in online technical writing courses helps students to make connections to the “real world,” encourages students to connect with their audience(s) and develop a sense of purpose for writing tasks, connects students to future employment, and develops deep learning with course materials. It is hypothesized that these factors support the development of learning outcomes in distance education students.

This article presents the curricular and service-learning realities of a program that launches middle school debate teams in New Orleans public schools. By leaning on classical rhetoric in the writing classroom, McBride’s classes learn fundamentals of debate and rhetoric that prepare undergraduates to coach debate teams in middle schools where more than 95 percent of the students qualify for free or assisted lunches. Class conversations about Quintilian, Plato, and Aristotle prepare undergraduates to meet the middle school debaters “where they are” in the sense that they can evaluate where they are as orators and push them to greater heights. This service-learning course gives his Tulane students a new reason to care about what they read and write about, while simultaneously advancing Tulane’s dedication to service-learning and community outreach.

Present Tense editors, Elizabeth Angeli and Allen Brizee, presented their scholarship at the International Association of Research on Service-learning and Civic Engagement conference September 23-25.

The self-service nature of today's society means that technical communicators are needed more than ever before since users may find themselves struggling to make sense of online documentation with minimal support from the institutions that provide it. Certain demographics within the user population (older adults, disabled persons, non-native speakers) may face serious challenges when trying to use self-service documentation. Technical communication educators should prepare students to function as user advocates for members of these groups. Technical communication students need a thorough understanding of the challenges that may interfere with an audience's ability to use websites and other online documentation. This article suggests ways to help students gain this understanding through course content and by structuring service-learning and virtual team projects in which students can put their newly-developed understanding into practice.

This essay presents perspectives on the range of potential reciprocity in literacy research and service learning, focusing attention on opportunities for individualized and institutional reciprocation, as observed by Takayoshi and Powell. Researchers and students involved in community-based research or service programs have several opportunities to give back to their research participants and service organizations. The more they are aware of these opportunities or can make these entities aware of these benefits and act upon them, the more productive such research and service can be to the field of literacy studies as well as to those who participate.