Technical Communication Quarterly Sep 1999

Integrating service learning and technical communication: Benefits and challenges

Catherine Matthews ; Beverly B. Zimmerman Brigham Young University

Abstract

Our ethnographic study of a service‐learning class revealed some students benefited in developing civic values, improving academic learning, and accepting responsibility for their own education. Other students struggled to see the connection between technical communication and service learning, felt frustrated with nonacademic writing, and experienced team conflict. We must redefine both technical communication and service learning, help students make the transition to the workplace, and educate community organizations about the role of technical communicators.

Journal
Technical Communication Quarterly
Published
1999-09-01
DOI
10.1080/10572259909364676
Open Access
Closed
Topics
service learning technical communication

Citation Context

Cited by in this index (17)

  1. Gunning (2025)
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    Survival and Distinctiveness: The Impulses Shaping the Communication Practices …
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  3. Tham et al. (2023)
    Examining Multimodal Community-Engaged Projects for Technical and Professional …
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  4. Kimball (2017)
    The Golden Age of Technical Communication
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  5. Nielsen (2016)
    Facilitating Service Learning in the Online Technical Communication Classroom
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Show all 17 →
  1. Hea et al. (2016)
    Silent Partners: Developing a Critical Understanding of Community Partners in T…
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  2. Wickman (2014)
    Wicked Problems in Technical Communication
    Journal of Technical Writing and Communication
  3. Youngblood et al. (2013)
    Lessons in Service Learning: Developing the Service Learning Opportunities in T…
    Technical Communication Quarterly
  4. Soria et al. (2013)
    A “Virtual Fieldtrip”: Service Learning in Distance Education Technical Writing…
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  5. Bourelle (2012)
    Bridging the Gap between the Technical Communication Classroom and the Internsh…
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  6. Scott (2008)
    The Practice of Usability: Teaching User Engagement Through Service-Learning
    Technical Communication Quarterly
  7. Paretti et al. (2007)
    Teaching Technical Communication in an Era of Distributed Work: A Case Study of…
    Technical Communication Quarterly
  8. Turnley (2007)
    Integrating Critical Approaches to Technology and Service-Learning Projects
    Technical Communication Quarterly
  9. Turnley (2007)
    Integrating Critical Approaches to Technology and Service-Learning Projects
    Technical Communication Quarterly
  10. Taylor (2006)
    Assessment in Client-Based Technical Writing Classes: Evolution of Teacher and …
    Technical Communication Quarterly
  11. Hutchinson (2005)
    Living the Rhetoric: Service Learning and Increased Value of Social Responsibility
    Pedagogy
  12. Barton et al. (2003)
    A Case of Multiple Professionalisms
    Journal of Business and Technical Communication

Cites in this index (4)

  1. Schutz et al. (1998)
    Service Learning and English Studies: Rethinking "Public" Service
    College English
  2. HUCKIN (1997)
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    Journal of Business and Technical Communication
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  4. ANSON et al. (1990)
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    Written Communication
Also cites 5 works outside this index ↓
  1. Cohen Jeremy (1994)
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CrossRef global citation count: 49 View in citation network →

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