Journal of Business and Technical Communication Jul 2004

Technological Mediation of Document Review

Jason Swarts North Carolina State University

Abstract

This article reports findings from a study of writers and reviewers in two complex organizations. The author analyzes the differences between the content, conduct, and resolution of document reviews mediated by hard-copy text and those mediated by textual replay (a series of screen-captured images of the writer’s on-screen writing activity) plus hard-copytext. The results show that reviews mediated by textual replay directed greater attention to issues concerning writing and revision processes. The reviewers offered more tentative revision suggestions and more often enlisted the writers’ participation in articulating, proposing, and implementing the revisions. The article concludes by considering ways that textual replay could be further designed to support the range of joint activities that document review comprises.

Journal
Journal of Business and Technical Communication
Published
2004-07-01
DOI
10.1177/1050651904264037
Open Access
Closed
Topics
multimodality multilingual writers revision

Citation Context

Cited by in this index (2)

  1. Cuppan et al. (2012)
    Missed Opportunities in the Review and Revision of Clinical Study Reports
    Journal of Business and Technical Communication
  2. Swarts (2010)
    Recycled Writing: Assembling Actor Networks From Reusable Content
    Journal of Business and Technical Communication

Cites in this index (6)

  1. GEISLER (2001)
    Textual Objects
    Written Communication
  2. Winsor (2001)
    Learning to Do Knowledge Work in Systems of Distributed Cognition
    Journal of Business and Technical Communication
  3. BEAUFORT (2000)
    Learning the Trade
    Written Communication
  4. WINSOR (2000)
    Ordering Work
    Written Communication
  5. GEEST et al. (1997)
    Review as a Method for Improving Professional Texts
    Journal of Business and Technical Communication
Show all 6 →
  1. MEDWAY (1996)
    Virtual and Material Buildings
    Written Communication
Also cites 11 works outside this index ↓
  1. 10.1017/CBO9780511620539
     ↗
  2. 10.2307/356095
     ↗
  3. 10.2307/357846
     ↗
  4. 10.1177/016224399101600402
     ↗
  5. 10.1145/353485.353487
     ↗
  6. 10.7551/mitpress/1881.001.0001
     ↗
  7. 10.1109/47.678552
     ↗
  8. 10.1109/47.712348
     ↗
  9. 10.1109/47.44536
     ↗
  10. Swarts, J. (2001)
    10.37514/LLD-J.2001.5.2.03
    Language and Learning Across the Disciplines  ↗
  11. Yates, J. (1993)
    Control through communication: The rise of system in American management
     ↗
CrossRef global citation count: 6 View in citation network →

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