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Cajolet (2014)
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Carpenter (2014)
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DeVoss et al. (2005)
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Dush (2014)
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Garrett (2003)
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Getto et al. (2017)
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Goltz (2014)
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Greer et al. (2018)
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Hartson (2012)
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Hoober (2014)
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Jones (2018)
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Lane (2018)
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Lee (2007)
Written Communication
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Leverenz (2014)
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Losh (2014)
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Marine (2014)
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McLeod (2013)
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Morville (2007)
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Nielsen (2000)
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Nielsen (2001)
First rule of usability? Don’t listen to users
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Nielsen (2012)
The most important usability activity
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Nielsen (2012)
Usability 101: Introduction to usability
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Potts (2009)
<Methods> experience design </methods>
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Quesenbery (2010)
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Ross (2015)
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Shivers-McNair et al. (2018)
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St.Amant (2018)
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