Writing, especially when accompanied by feedback and revision, is a powerful enhancer for learning, as the writing-to-learn literature attests. Yet, writing as a vehicle for learning seldom appears in engineering content courses. We relate our experiences with a pilot program in engineering design funded through the National Science Foundation. Specifically, we focus on using Calibrated Peer Review as a platform for formative and summative assessment of integrated writing assignments in targeted courses. Our results show that students improved their skills in elements of engineering design and in writing. Additionally, assessment of the learning outcomes from the targeted courses were used successfully to document accreditation board for engineering and technology's criterion EC3 (g), "ability to communicate effectively," in our latest accreditation cycle.

This 160-page book acquaints readers with the tools, techniques, and the discipline of project management. The first two chapters get readers up to speed by listing and defining vocabulary terms. The elements of project management are then presented: planning the project; developing a mission, vision, goals, and objectives for a project; using the work breakdown structure to plan a project; scheduling project work; producing a workable schedule; project control and evaluation; and project control using earned value analysis. Three chapters focus on managing the people who work on projects. While the book lays out the fundamentals in an accessible way for general readers, it will by no means give potential project managers all that they need to know.

<para xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> This paper describes a new cross-curricular design for an engineering communication course based on four themes: (1) ethics, accountability, and professionalism; (2) intellectual property; (3) design, creativity, and invention; and (4) globalization. It is believed that the thematic structure creates both dynamic and contemporary contexts for writing and research along with enough freedom to pursue individual student interests. The result is a higher degree of intrinsic motivation for the assignments. The course is a collaborative effort between an English department and a school of engineering designed to both improve curriculum and provide more assessment data for engineering accreditation. Among the criteria from the Accreditation Board for Engineering and Technology (ABET) is the “ability to communicate effectively.” Along with satisfying this criterion, the course discussed in this paper details how to capture data in support of an additional four of ABET's criteria known as “a–k.” After highlighting these ABET criteria and giving an overview of the structure of the course, the paper details each theme, including their respective readings and assignments. This new course was taught for the first time in the 2006–2007 academic year, and the paper closes by weighing the outcomes and implications of adopting a similar format. The current version of the syllabus and reading list for this course are included in this paper. </para>

New forms of computer-mediated, online learning can benefit from new forms of assessment that fit the medium and the pedagogical style of the online environment. This paper investigates students' learning styles and learning strategies in taking online collaborative exams. Applying constructivist and collaborative learning theories, the collaborative examination features students' active participation in various phases of the exam process through small group activities online. Students' learning strategies, including deep learning and collaborative learning, are investigated using a 1 3 field quasi-experiment to compare the team-based collaborative online exam with the traditional in-class exam and with the participatory exam, where students participate in the online exam processes individually. Data analysis using results from 485 students indicates that collaborative examinations significantly reduced surface learning in exam study, enhanced interactions and the sense of an online learning community, and increased perceived learning. The results also suggest learning predispositions were significantly correlated with exam study strategies, and provide indications of their effects on learning strategies.

This book bridges two fields - the management of teams and the use of collaborative software tools to support work in the virtual team environment. It is divided into two parts: the first addressing the managing of virtual teams and the second an evaluation of software tools to support the virtual teams. Chapter 1 discusses team dynamics in a virtual team. Chapter 2 concerns the establishment of a virtual team. Chapter 3 discusses the choice of particular collaborative tools. Chapter 4 addresses decisions about communicating with the team, while Chapter 5 addresses the issues of coordinating the team. In Chapter 6, the authors advocate the use of a wiki for authorship of documents, while in Chapter 7, they discuss the conduct of project reviews. Chapter 8 concerns the processes required to manage risk and change, while Chapter 9 wraps up Part 1 by discussing the evaluation of projects. Part 2 describes the general classes of tools available, the variety of features available in tools, and the interaction of those features with different types of of situations presented in virtual team work. The chapters of this part deal with the general approach used by the authors, the issues of installation, customization and security, collaborative software suites, meeting and communication tools, information broadcasting tools, information sharing tools, information gathering tools, "push" technologies, and wikis. The guidance provided in this book will be of considerable assistance to anyone making decisions about appropriate tools to support collaborative virtual teamwork.

In addition to technical documentation, face-to-face helpdesks and telephonic helplines are a powerful means for supporting users of technical products and services. This study investigates the factors that determine user satisfaction with helpdesks and helplines. A survey, based on the SERVQUAL framework and questionnaire, shows that the SERVQUAL dimensions of customer satisfaction are not applicable in these contexts. Three quality dimensions were found instead: solution quality, the experience of the consultation, and, in the case of a physical environment, the so-called tangibles. Helpdesk customers base their overall quality perceptions mainly on their experiences during a consultation, while helpline customers focus strongly on the quality of the solution offered. The study also found a connection between the perceived helpline quality and the appreciation of the primary service.

This tutorial on how to teach report writing is based on the premise that decision-making is a complex process that derives from both rational and quasi-rational ways of knowing the world. The author defines quasi-rational to include consideration of hunches, intuition, and tacit knowledge often embodied in stories that have meaning to the decision-maker. Thus, report writing can be approached as a systematic evaluation of options available given goals and constraints, but also as an uncovering of the narratives that decision-makers see surrounding their own lives. The tutorial explains a course curriculum structured in three sections with the following goals and strategies: (1) helping students face personal or family decisions through a traditional decision-matrix process that also incorporates elements of rhetorical stasis theory, (2) using big case studies to reveal the interplay between rational and quasi-rational thought in decision-making, and (3) finding case studies in the students' local geographic regions in order to further explore this interplay. The paper concludes with a brief assessment of how the author's students responded to such a course

This book is the published version of Gina Poncini's Ph.D. thesis, completed at University of Birmingham, UK. It provides an account of a research project in the traditional manner and substantial referencing of the literature. The work is motivated by the observation that work and business are becoming more difficult as a result of globalization, which has forced more people to confront the language and cultural interaction issues caused by working with people from other national backgrounds. Poncini examines the issue by presenting one particular company's experience. The book is divided into nine chapters. In Chapter 2, Poncini presents the view that a multinational business meeting is a distinctive structure that represents a unified culture in itself. Later chapters outline the methodology of the work, examine the use of personal pronouns, and investigate the use of specialized lexis. The use of language that expresses evaluation of subject matter is discussed, as well as the three major frames of reference of the communication structures used in the meetings. Poncini concludes by asserting that meetings form some kind of new culture, or are at least characterized by the participants' shared cultural practices, which is probably related to the individual benefit derived from achieving group success through coherence of the overall group. The text is a valuable contribution because it forces the reader to think more deeply and subtly about the nature of intercultural interactions.

Based on feedback from graduate students, from science and engineering faculty who teach graduate students, and from surveys about the skills graduate students need, the authors have designed and taught a graduate-level course in academic publishing. This article describes the need for the course and the theory behind its design, outlines the course content, and presents assessment data from the first three course iterations. The findings indicate that this course has increased students' awareness of the role of rhetorical and discourse knowledge as well as their level of confidence in their ability to write and publish professional work. Further, findings from interviews with faculty advisors yield insight into the benefits of the course for students, advisors, disciplinary programs, and cross-curricular initiatives

Technical communication textbooks tend to address visual rhetoric as two separate units, usually a chapter on document design and then a chapter on graphics. We advocate teaching a unified system of visual rhetoric that encompasses both text and graphics within a common visual-language system. Using C. S. Peirce's three-part theory of rhetoric and his ten categories of sign, we offer an integrated semiotic system, interpreting in one model the effectiveness of graphics, document design, and formatting, all considered as subtypes in this proposed visual rhetoric, organized around three primary communication goals: to decorate, to indicate, and to inform. Thus, any evaluation of visuals, either textual or graphic, must be made with reference to rhetorical contexts in which audience needs and graphic/textual media choices should align with authorial goals

Economics discourse is now seen as characterized by intersubjectivity and interactivity, since economists take a stance by using lexico-grammatical elements and rhetorical features to build a convincing argument from a personal perspective, to attain solidarity with readers, and to claim social participation in the economics community. Evaluation and particularly evaluative adjectives are thus a crucial feature of economics discourse. Taking a qualitative and quantitative approach, this study explores, in a small specialized corpus, the functions of evaluative adjectives, their variation across genres and registers, and whether they are constrained by the specific domain of economics. Findings show that evaluative adjectives can adopt more than one function simultaneously, they vary across genres and registers, and that they are strongly constrained by domain. Moreover, given the need to use specialized language internationally, this study wants to build, especially in NNS economists, an awareness of the features which typify economics discourse and a better understanding of the crucial role evaluative adjectives hold when economists have to communicate critical perspectives while building their professional persona.

Firms that are trying to stay competitive in the current business environment often require the use of groups. The popularity of group work is tied to the promise of improved productivity via the pooling of information, knowledge, and skills. In recent years, group work has been expanded to virtual or distributed environments. However, there are questions about how aspects of group work-specifically group size and social presence-impact group members' ability to voice opinions. This study examines groups of two sizes in three distinct social presence settings: face-to-face, face-to-face using collaborative software, and virtual using collaborative software. This study finds that both group size and social presence affect individual instrumental voice, value-expressive voice, and the group interaction process. The results show that by increasing social presence through the use of collaborative software, it is possible to lessen the negative impact of increasing group size. These results should be of interest to the increasing number of organizations that are implementing virtual group environments.

Instant Messaging (IM) features informal writing styles such as the omission of punctuation. Punctuation plays an important role in representing prosody and facilitating syntactic processing during communication. The discrepancy between the recognized importance and actual inadequate usage of punctuation in IM calls for establishing punctuation convention for more effective online communication. The research uniquely reported here addressed two research questions. The first was whether punctuation had an impact on the effectiveness of IM. The results of an empirical study showed that the majority of surveyed participants perceived punctuation to be somewhat important. This led to the investigation of the second research question: how to restore omitted punctuation in instant messaging to help develop punctuation convention effectively? We designed and implemented a technical solution for recovering punctuation based on heuristics rules and an evaluation of this approach showed satisfactory performance. A detailed analysis of punctuation in archived instant messages revealed several patterns of omitted punctuation. The findings of this research not only advance our understanding of the stylistic convention, but also provide positive evidence for establishing punctuation convention in IM. As IM continues to pervade daily communication, punctuation convention in IM deserves closer attention.

Ideally, academic research should inform workplace practices and workplace practices should inform academic research and education. However, as many researchers have noted, a gap often exists between academia and industry. This article begins to bridge that gap by reporting the results of a small-scale study at Microsoft in which 12 individuals were interviewed about their views on usability education and research. This study addressed two questions: (1) What knowledge, skills, and abilities should technical communication teachers stress in teaching usability and (2) how can academic research in usability benefit practitioners? The results indicate that usability education needs to be expanded to include additional usability evaluation methods and that students need strong critical assessment and communication skills when they enter the workplace. The results also reveal that usability research in the areas of return-on-investment, online help, and cognition would be of great use to practitioners.

This paper introduces a new benchmark tool, SPEK (storage performance evaluation kernel module), for evaluating the performance of block-level storage systems in the presence of faults as well as under normal operations. SPEK can work on both direct attached storage (DAS) and block level networked storage systems such as storage area networks (SAN). Each SPEK consists of a controller, several workers, one or more probers, and several fault injection modules. Since it runs at kernel level and eliminates skews and overheads caused by file systems, SPEK is highly accurate and efficient. It allows a storage architect to generate configurable workloads to a system under test and to inject different faults into various system components such as network devices, storage devices, and controllers. Available performance measurements under different workloads and faulty conditions are dynamically collected and recorded in SPEK over a spectrum of time. To demonstrate its functionality, we apply SPEK to evaluate the performance of two direct attached storage systems and two typical SANs under Linux with different fault injections. Our experiments show that SPEK is highly efficient and accurate to measure performance for block-level storage systems.

This case study describes an incident at Davis-Besse Nuclear Power Plant in Oak Harbor, Ohio, and discusses ways in which the case study can be used to examine ethical communication problems and as a basis for writing analytical reports that compare, justify, and analyze materials and issues in technical writing courses. It relates case elements and assignments to broader course and program objectives, poses sample instructional guidance, and offers examples of student performance. Suggested assessment methods to evaluate student learning are also given.

Results are presented from an assessment of student perceptions of collaborative writing practices before and after taking an upper division professional writing class. While most of the classes introduced students to these writing practices, several did not. The assessment was both quantitative and qualitative. Whether or not they had prior experience in the classroom, all students generally reported that they are likely to seek out opportunities to use both peer review and collaborative writing processes once they enter the workplace. However, students who are exposed to these practices in a classroom setting are more likely to report that they intend to continue these practices in the workplace.

Do readers of popular scientific texts appreciate references to the original sources? If they do, which reference system is most preferred? In order to answer these questions, we did two experiments. In the first one, four versions of a short popular science article were created: one without references and three with references-one incorporated references in running text, one in a separated text block at the end, and one between parentheses. The parentheses version was rated highest. In the second experiment, two versions of another popular science article were evaluated: one with references in parentheses and one with references in footnotes. This time, the footnote version was rated highest. We conclude that there is reason to doubt the received wisdom that common readers prefer omitting references or incorporating them in running text. Readers seem to favor the ancient and much-maligned mechanism of the footnote for providing background information.

The study used quantitative and qualitative measures to determine differences in learning outcomes between two sections of an advanced technical writing course taught by the same instructor. The instructor used traditional textbook methods in one and technology-enhanced methods in the other. The findings upheld those of previous studies in that students in the experimental group rated both the course and their learning higher than that of their counterparts in the control group. Although fewer significant differences than expected resulted from the many measures taken, substantive positive differences in the writing submitted by students in the experimental group did occur. In order for such changes in performance to emerge as statistically significant differences, evaluation criteria for technical communication students may need to change.

Although the usefulness of evaluating documents has become generally accepted among communication professionals, the supporting research that puts evaluation practices empirically to the test is only beginning to emerge. This article presents an overview of the available research on troubleshooting evaluation methods. Four lines of research are distinguished concerning the validity of evaluation methods, sample composition, sample size, and the implementation of evaluation results during revision.

The aim of the study is to analyze the process of document design in a multilingual setting. In order to evaluate translation quality, a theoretical perspective is formulated as a basis for criteria for a good translation. In this perspective, the target text is considered an autonomous document. Two sets of criteria are distinguished: correctness errors and functional errors. The tools that were used to assess translation quality were expert analysis and reader focused evaluation. For both tools, a multilingual evaluation team was formed with the highest possible expertise in the target languages, in linguistics, and in usability. In this case study, the process of evaluation and the results are described.

Uses a qualitative methodology to examine how discourse norms and socialization processes affect the development of technical requirements. Our exploratory investigation of how government personnel develop and review technical requirements indicates that discourse norms and academic technical writing socialization processes affect the technical writing process. Technical writers perceived that requirements in work statements became less precise as more requirements were coordinated in team-based designs. In essence, we found that, in team-based designs, interpretation conflict and technical diffusion were important dimensions when writing and coordinating technical requirements. Our findings suggest that collaborative technical writing is a complex and difficult process in team-based designs where integration and persuasion skills dominate.

In the usability testing of Web sites, thinking aloud is a frequently-used method. A fundamental discussion, however, about the relation between the use of different variants of thinking aloud and the evaluation goals for this specific medium is still lacking. To lay a foundation for this discussion, I analyzed the results of three usability studies in which different thinking-aloud tasks were used: a simple searching task, an application task and a prediction task. In the task setting, the profile of the Web surfer, the communication goal of the Web site and other quality aspects are taken into account. The qualitative analysis of these studies shows that the task variation has some influence on the results of usability testing and that, consequently, tasks should be matched with the evaluation goals put forward.

Based on a study of nearly 200 international faculty in the field of computer science and computer engineering, roughly 90 written genres in the computing discipline are identified and organized according to five central aims in the profession: generation, procuration, dissemination, evaluation, and regulation. The importance of writing in the field is discussed, and recommendations for further research follow to encourage greater breadth and depth in the identification and study of generic corpora characteristic of specific professional communities. Benefits of such research assist students preparing to enter a profession, working professionals wishing to improve their writing in a profession, and writing specialists who offer training or editorial services for a profession.

A standard model for describing the structure of research article introductions, the CARS (Create A Research Space) model, is evaluated in terms of how well it can be applied to 12 articles which have received "best paper" awards in the field of software engineering. The results indicate that, although the model adequately describes the main framework of the introductions, a number of important features are not accounted for, in particular: an extensive review of background literature, the inclusion of many definitions and examples, and an evaluation of the research in terms of application or novelty of the results.

Practitioners can base design decisions on existing research once they are able to evaluate the rigor and relevance of studies. By understanding research settings, the assessment of causality, and the strength of findings, practitioners can optimally apply research results to practical design decisions.

The authors compare a reader-focused text evaluation with an expert-focused evaluation by technical writers and subject/audience experts. The experts were asked to predict the problems readers had signaled in a government brochure about alcohol. On average, they predicted less than 15% of the reader problems and produced a lot of new problem detections. In addition, the experts showed little mutual agreement in their problem detections. Their results suggest that a reader-focused evaluation should not be substituted for an expert-focused evaluation. The paper ends with a discussion of methodological issues for this type of research.

In a national random sample of electrical engineers, respondents answered questions relating to the adequacy of communication preparation at their undergraduate institutions, and they provided recommendations for curricular change to better prepare students for common communication tasks in the work place. The results of this survey are compared to observations made by engineers during in depth interviews (see ibid., March 1995). In both studies, engineers report that communication is a central activity that consumes fully half of the working day. Based on both the survey and interview data, the authors recommend adjusting curricula to include the practice of cooperative problem-solving, to make evaluation of communication competence a component of grades, and to require students to take both a technical writing and public presentation course.

The paper discusses applying computer networks to cooperative distance learning for technical communication education. It first outlines applications of communication technologies employed in distance learning, and describes the design strategies of the applications. The paper's main focus is on the CORAL (Cooperative Remotely Accessible Learning) system for promoting cooperative distance learning currently under development in Taiwan. The CORAL system is a collective and collaborative project intended to integrate four major components in concept and construction: an interactive learning environment, educational foundations and implications, domain knowledge; and research efforts. One of CORAL system's goals is to aid science and engineering students in learning communication technology courseware. The CORAL development process, including its design approach, structure, courseware, and evaluation, is reported. Research issues are also addressed.

The paper describes the implementation of a learning community involving a technical communication course and an accounting course. Students are simultaneously registered in all the courses constituting the learning community. The learning community approach to writing instruction can be viewed as one way to implement writing across the curriculum with the following distinguishing features. First, students are registered simultaneously for both courses; the communication skills taught in one course are simultaneously reinforced in another course. Second, the faculty of the two courses interact extensively to deliver skills (e.g., communication skills) in a coherent manner across the two courses. We describe the development of a theoretical framework for connecting the two courses. This theoretical framework guided implementation decisions such as the choice of communication skills to be covered in the accounting course, the design of assignments, and the design of evaluation criteria. While we focus on the integration of an accounting course with a communication course, the learning community approach and the implementation steps are applicable to other disciplines.

Extended interviews with recent engineering hires by a major electronics manufacturing firm reveal substantial differences in communication training among engineering programs. Despite differences in educational background and current position, however, these engineers identify the same set of key communication skills that they believe should be developed in undergraduate electrical engineering programs. These skills, which relate to the ability to communicate well in face-to-face and small group settings, to use electronic mail effectively, and to identify audiences and address them appropriately, can be taught without adding courses to the engineering curriculum, provided course content and evaluation of student work emphasize the importance of these skills.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

Document ownership attributions often have direct consequences for evaluation, in both classrooms and workplaces. But when writers work collaboratively, ownership attributions are not straightforward. This study, about how and why collaborative writers make such attributions, reports that interviewed workplace writers emphasized product criteria (quality and liability), while surveyed student writers emphasized process criteria (teamwork and workload). A review of previous research suggests that such a difference may result from cultural differences between the academy and the workplace. That analysis further suggests how both instructors and practitioners could help newcomers make successful transitions to professional writing, by foregrounding ownership attitudes.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

This paper presents a longitudinal case study of the introduction of voice mail, applying media richness theory to develop and assess a set of 16 tasks with varying levels of equivocality, and to compare different media. Through t-tests, reliability, factor, and multidimensional scaling analyses, evaluation of task equivocality and voice mail is discussed and potential shortcomings of current approaches are highlighted. Results show that equivocality does not seem to be unidimensional and includes aspects of authority across organizational boundaries. Across all tasks, telephone would be most likely selected by respondents, but face-to-face and telephone were more likely to be selected for more equivocal tasks. Unlike prior studies, voice mail is perceived as similar to documents and face-to-face.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

The paper takes the European media revolution as its starting point and traces the history of the European Community's (EC's) first major legislation on audiovisual internationalization and deregulation-the 'television without frontiers' directive on broadcasting. Specifically, the aims of the EC's audiovisual policy are characterized as tenuously resolving two conflicting models of broadcast regulation-the trusteeship model and the marketplace model. An evaluation of the 'television without frontiers' directive on broadcasting highlights the politics of compromise at play in the EC's regulation of its audiovisual sector.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

The authors describe and classify different hypertext documentation approaches by surveying a number of existing systems. They comprehensively list features of each system but do not numerically compare systems because of the subjective nature of evaluation. Instead, the data provided should be used as a basis for local comparisons by the reader. The classification breaks systems down according to publishing type, i.e. those designed for both publishing and accessing hypertext, either publishing or accessing documentation, and those that use general-purpose hypertext systems for document production and presentation. These categories are further subdivided according to functionality and specific system information.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

A three-stage design analysis that can be added to a prewriting strategy to produce a more efficient and portable computer user manual is presented. The three stages are: preliminary analysis, defining who the audience is, what they presently know about the subject, what they need to know, and how they will react to the information presented; needs assessment, a systematic effort that gathers opinions and ideas from a variety of sources regarding performance problems or new systems and technologies; and design for learning, which moves from gathering information to analyzing audience needs, defining learning objectives and designing the manual itself. It is shown that the three-stage process justifies a writer's work by citing specific cost factors and casts the writer in the role of a communication analyst who is capable of finding motivational, environmental, and cost issues in the organization.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

US government and industry attitudes toward mine safety and health, articulated in the instruction manuals and training guides published by the Mine Safety and Health Administration, are seen to reflect an engineering perspective based on the concept of a rational man, a perspective that undermines the ability of miners to take responsibility for their own education and ultimately obstructs effective risk management and assessment in the nation's mines. It is argued that to improve miner training and education, technical communicators must understand how underlying gendered assumptions about male rationality influence the construction of knowledge in a large government agency.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

The author examines 22 experimental usability studies that appeared between 1980 and 1989. The discussion takes two directions: analysis of fundamental aspects of research coherence and unity by assessing the extent to which researchers jointly pursue a logical sequence of questions and the extent to which they integrate findings from prior studies into their own designs; and assessment of how trends in sample selection, size, and composition limit the strength of research conclusions. Ten years' worth of choices about samples show that a cumulative laxity in these choices has greatly constrained what one confidently can say experimental studies have proven about effective hard copy documentation. The author concludes by offering 13 recommended design strategies for future usability research.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

The introduction of reports in the form of structured, retrievable technical memorandums in a medium-sized to large-sized engineering company increases the esteem of workers while decreasing the reinvention process and minimizing the time spent by supervision for training and evaluation. The primary value of the technical memo is seen as that of thought clarification, which in turn requires clear writing. The implementation of such a system is discussed. The memorandum format is shown by example.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

An empirical study was conducted to explore text editing performance in an actual work environment. The text editing performance of 12 experts and 24 novices was studied across several benchmark tasks using either a command-driven, PC-based or hard-wired text editing system. Experts were tested for performance and functionality; novices were tested for learning. Additionally, the keystroke-level model was applied to the performance tasks and the results compared to actual observations. The results indicated that the methodology of T. Roberts (unpub. Ph.D. thesis, Stanford Univ., CA, USA, 1980) could be easily applied to a work environment and provided useful information for the evaluation of text editing systems. The study identified several areas of the keystroke-level model that could be modified to provide a more accurate assessment of text editing performance.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

Usability evaluation and usability testing are defined and distinguished, and the role of expert evaluation in defining audience groups, constructing usage scenarios, and performing task breakdowns is pointed out. Usability evaluation is viewed as comparable to the work of an expert editor, and the background that a usability specialist should have is described. Other methods besides testing that can supplement expert evaluation are briefly discussed.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

The multidimensional nature of usability (including tradeoffs between dimensions) is described, stressing the linkage of the concept to the effective use of documentation by a particular group of readers in performing a certain set of software-related tasks under realistic environmental constraints. Major issues in the evaluation and design of usability are examined. It is argued that the sampling of realistic tasks and target readers is often very difficult, particularly in a laboratory setting, and that additional emphasis must be placed on using multiple observation periods, standardized measures and materials, and multimethod assessments of usability.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

The evaluation purposes that can be served at various stages in the development of a document are analyzed. Three testing modes-exploring, verifying, and comparing-are discussed, and their use with various forms of evaluation and feedback modes is examined. The generalization of evaluation findings and the need to make evaluation an integral part of document development are discussed.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

The author describes the procedure used at NCR Corporation to evaluate the data collected during usability tests. He points out that it can be overwhelming to face a mass of data to be compiled, categorized, analyzed, and evaluated at the end of a test, with limited time available for producing a report. This situation is avoided by defining, before a test, the tools that will be used to collect the test data and the process by which the results will be evaluated, and then performing the preliminary evaluation of data in a process parallel with the test itself. At the end of the test, an evaluation meeting is held at which the cumulative results are reviewed and solutions to the problems that have been identified are defined.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

The card-sort technique and cluster analysis were used for determining an effective organization for a help menu in Unix EMACS. Similarity data were gathered for with a card-sorting task using EMACS commands, and a hierarchical cluster analysis of the data was performed. The results indicate that differences among novices, intermediates, and experts appear with computer-based concepts such as windows and buffers, but that the sorts are more similar than they are different. It is argued that cluster analysis may aid designers in determining a functional organization, but that in the domain of this study, this organization may not help users bridge the mapping from real world tasks to computer tasks.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

The author provides guidance in responding to US federal government procurements that include quantitative and qualitative evaluation criteria. Systematic analysis of the relative importance of all evaluation criteria in a request for proposal can optimize page allocations and ensure balanced treatment of customer concerns, thereby achieving a maximum proposal score. A method is presented for determining relationships among evaluation criteria, and thus for making meaningful allocations of pages for proposal sections and subsections. The model lends itself to desktop computer implementation.

The author advocates developing language awareness as an essential communication skill for preventing or ameliorating occupational burnout. He describes language problems that he terms allness statements, polarization, blindering, bypassing, abstraction problems, frozen evaluation, and fact-interference confusion, and links them to the prevention or remediation of job burnout.

The importance of effective self-disclosure skills to organizational health and climate is examined. Evidence and reasons for lack of managerial candor are examined, as are the pros and cons of self-disclosure. Managers are urged to set an example of openness, and methods of developing self-disclosure skills are presented. A self-assessment quiz helps readers appraise their current attitudes about organizational candor.

It is felt that incumbent proposals often overlook the inherent strengths of the incumbent's experience and knowledge of a particular contract. The author stresses information retrieval of all pertinent data for writing the four key renewal documents: lobby reports, documented personnel assessments, RFP (request for proposal) contributions and vulnerability assessment reports.

Eighty-seven editors of professional journals in engineering and allied scientific fields answered a questionnaire about their journals and the evaluation and publication of material received. The journals focus on basic and applied research, theoretical development, applications, and new developments, with little emphasis on other matters. Supported primarily by subscriptions and page charges, most have part-time editors of whom half receive some payment. Almost all editors use referees, but most do not always accept referees' judgments. AH editors supply instructions for authors. The most common reasons for rejection of material are the subject (not suitable), coverage (questionable significance, too shallow, or questionable validity), and presentation (bad organization or ineffective expression). The most puzzling factors in working with authors relate to suggested changes and to the quality of expression. The most common mistakes are in organization and presentation of material and failure to follow instructions provided. The most common advice is to follow guidelines for manuscripts, write clearly and concisely, and present only material of interest to the reader in a logical sequence with citation of related work.