Users’ Abilities to Review Web Site Pages

Sanne Elling Utrecht University ; Leo Lentz Utrecht University ; Menno de Jong

Abstract

Web sites increasingly encourage users to provide comments on the quality of the content by clicking on a feedback button and filling out a feedback form. Little is known about users’ abilities to provide such feedback. To guide the development of evaluation tools, this study examines to what extent users with various background characteristics are able to provide useful comments on informational Web sites. Results show that it is important to keep the feedback tools both simple and attractive so that users will be able and willing to provide useful feedback on Web site pages.

Journal
Journal of Business and Technical Communication
Published
2012-04-01
DOI
10.1177/1050651911429920
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Cited by in this index (5)

  1. Journal of Technical Writing and Communication
  2. Journal of Technical Writing and Communication
  3. Journal of Business and Technical Communication
  4. Journal of Business and Technical Communication
  5. IEEE Transactions on Professional Communication

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