The growth of international online access has given rise to a new production method—international outsourcing—that has important implications for technical communication practices. Successful interactions within international outsourcing require individuals to understand how cultural factors could affect online interactions. Today's technical communication students therefore need to understand how factors of culture and media could affect the success with which they operate in international outsourcing activities. This article provides technical communication instructors with a series of Web-based exercises they can use to familiarize students with different aspects that can affect intercultural online interactions. It also provides a series of online resources students can use to enhance their understanding of cross-cultural communication in cyberspace.

Individual students in two different sections of an undergraduate civil engineering laboratory were tasked with preparing three professional-quality laboratory reports. The teaching assistant and/or instructor used established criteria to grade the first two reports prepared by students in one section. The first two reports prepared by students in the other section were peer evaluated by assigned fellow students within the same laboratory section using identical grading criteria. The peer evaluated section had a higher class average than the teaching assistant/instructor graded section on the fist two reports. The third report prepared by students from both sections was graded by a professional educator/architect without knowledge of a student's class section. The peer evaluation students also had a higher class average on the third report, suggesting that the peer evaluation process may have positively contributed to those students' writing skills.

This article suggests ways of writing a truly effective cover letter, an extremely important document in the search for a job. First, features gleaned from 13 model letters in technical writing textbooks yield figures on the number of words, sentences, and paragraphs per letter, plus the average number of words per sentence and paragraph, information helpful to those with little or no knowledge of how to write a strong cover letter. Second, the article surveys what the textbook writers offer as advice about the rhetorical principles that should be employed in composing cover letters. One piece of advice given by almost all of the experts is that writers should try to exude an energetic attitude, yet these same authorities do not delineate just how to display such a posture in the letters themselves. Third, examination of the letters reveals that one way that experts insert verve into cover letters is to use verbals, particularly gerunds, participles, and infinitives. In fact, 92.58% of the sentences in the 13 model letters have some type of verbal in them. The advantage of employing verbals is that while they are used for other parts of speech, they still retain the residue of action in their meaning. Fourth, the article describes the results of a survey to determine the acceptance of such constructions in the minds of two sets of readers: first-year writing students and third-year technical writing students. In both groups, more than 75% of the students preferred a paragraph with verbals in it over a paragraph devoid of verbals. Finally, the article suggests “sentence combining” as a procedure for teaching technical writing students how to combine basic sentences into verbals to garner variety and economy, one of the hallmarks of technical writing.

By emphasizing the negative meanings of words, ignoring variations in translations, and quoting out of context, Steven B. Katz has argued in an influential article that an “ethic of expediency … underlies technical communication and deliberative rhetoric, and by extension writing pedagogy and practice based on it.” Katz's assertion misrepresents the motive of technical communication and its pedagogy, and it brings discredit to the professions of technical communication and the teaching of technical communication. His attempt to discredit the motive of technical communication is part of a two-millennia-long contest for status between intellectuals and the working classes, and it creates unnecessary mistrust at a time in history when people must focus even more on cooperating socially in order to sustain democratic cultures and our physical environment for future generations.

This article argues that the small school context has been a relatively unexamined or under-examined context for technical and professional communication program development. While graduate program development holds a large share of the field's attention in recent national forums, growth in graduate programs is a consequence of demand in the job market among mostly “teaching” schools. Thus, the field must consider how well we are socializing new Ph.D.s into the values and the real work of institutions where they will find employment. Toward this end, this article articulates three mediating forces of program development in the liberal arts and humanities settings of small schools: 1) interdisciplinarity and flexibility are lived dynamics of small schools; 2) the campus-wide privileging of writing and communication skills presents ongoing opportunities for curricular initiatives and program development; and 3) compression of decision-making structures leads to more involvement of/with administrators and units across campus.

Students in business communication classes are expected to write various types of documents. Research has illustrated that undergraduate student writing skills have not improved even though most states have begun writing proficiency tests at the elementary, middle, and high school levels. By the time students enroll in college, students are expected to be proficient writers. In some cases, this is true. In far too many cases, students continue to need writing development. In business communication classes, these weaknesses cannot be ignored. This article's purpose is to give guidance to instructors to motivate their students to produce better written products. The difficulty is how to do this most effectively. The authors present some ideas on how to improve student writing through some creative teaching and evaluation strategies.

Scientific and technical jargon—specialized vocabulary, usually Latinate—plays a vital role in scientific and technical communication. But its proper use continues to be a point of discussion because of our concern with audience adaptation, rhetorical exigence, rhetorical purpose, and ethics. We've focused on teaching students—and on convincing scientists, engineers, and other writers/speakers—to gear their specialized language to the recipients of their communication, to the occasion calling for their communication, to what they wish to accomplish through their communication, and to the ethical goals of safety, helpfulness, empowerment, and truth. These are exactly the sorts of things we should be doing. My contribution to this conversation is a reinforce ment and, I hope, an extension of the argument that we should also be teaching and convincing students and professionals: 1) to fully appreciate what makes jargon either good or bad; 2) to carefully distinguish jargon usage from other aspects of scientific and technical style; and 3) to recognize that in every context, even in communication among experts, jargon should be used judiciously—that is, in the most helpful, least taxing way.

The article outlines the technical writing tutorial (TWT) that preceded an advanced ESL writing course for students of English Philology at the Jagiellonian University. Having assessed the English skills of those students at the end of the semester, we found a statistically significant increase in the performance of the students who had taken the TWT in comparison to the control group who spent the time of TWT doing more traditional exercises. This result indicates that technical writing books and journals should be considered as an important source of information for teachers of writing to ESL students.

The first part of this article shows that research in the history of technical communication has increased in quantity and sophistication over the last 20 years. Scholarship that describes how to teach with that information, however, has not followed, even though teaching the history of the field is a need recognized by several scholars. The article provides and defends four guidelines as a foundation to study ways to incorporate history into classroom lessons: 1) maintain a continued research interest in teaching history; 2) limit to technical rather than scientific discourse; 3) focus on English-language texts; and 4) focus on American texts, authors, and practices. The second part of the essay works within the guidelines to show a lesson that contrasts technical texts by Benjamin Franklin and Herbert Hoover. The lesson can help students see the difference in technical writing before and after the Industrial Revolution, a difference that mirrors their own transition from the university to the workforce.

XML is a recent Web design language that will enable technical communicators to produce documentation that can reuse information and present it across multiple types of media for diverse audiences. However, little is understood about how XML will impact technical communication in terms of theory, academic research, and pedagogy. In this article, I argue that XML requires more interdisciplinary approaches toward the teaching and research of technical communication, particularly with respect to the integration of technical and rhetorical knowledge.

This article begins by arguing that the infinitive phrase has not been taken seriously in writing because writers have been too concerned with Bishop Robert Lowth's proscription against the split infinitive. However, careful examination of three types of technical prose (instructions, annual reports, and “junk mail”) reveals that more than one sentence in four contains an infinitive phrase. The article then argues that two linguistic theories do not adequately explain the overwhelming presence of infinitives in the three types of prose. The reason for the presence of infinitives seems to be that they fulfill several rhetorical purposes, including vigor, symmetry, emphasis, variety, economy, and depersonalization. Implications for writing and teaching are also discussed.

On-line publication alters the relationship between editor and writer, creating a potentially more collaborative and fluid text. This article explores implications of increased publication options and examines conceptual distinctions among Fixed-Format, Electronic, and Meta-media Editors. We propose a keyboard editing/commenting technique that will work across platforms and software programs and in every mode of electronic communication including simple e-mail. This ASCII based system uses only four symbols in various combinations to convey all of the print editor's marks and also allows the editor or reader to insert comments in the immediate context. The result is increased efficiency and flexibility for writer and editor or teacher and student.

This article reports the results of a survey of thirty-one colleges of veterinary medicine in the United States and Canada to identify common writing, speaking, and reading tasks performed by veterinary medical students and practicing veterinarians. From the twenty-seven colleges that responded (87% response rate), we learned that writing, speaking, and reading tasks are assigned in almost every veterinary medical course and that the communication tasks assigned in veterinary medical courses accord well with the communication tasks expected to be performed by practicing veterinarians. Along with these learning-to-communicate tasks, veterinary medical students are also assigned communicating-to-learn tasks. Unlike many of the writing-to-learn tasks associated with writing-across-the-curriculum programs, communicating-to-learn tasks in veterinary medical courses seem concerned with teaching students to think like veterinary medical practitioners. The emphasis on communication in veterinary medical curricula is probably due to some extent to the emphasis on problem-based learning, a curricular innovation popular in veterinary medical education. Problem-based learning requires that instruction be designed around cases or problems to be solved rather than topics or information to be covered. This merging of research and practice in the education of veterinary medical students may offer lessons for the education of professional practitioners in technical communication.

Classical rhetorical theory has been used for relatively discrete, practice-oriented purposes in its application to teaching Scientific and Technical Communication. However effective these appropriations are, they isolate these resources from a comprehensive framework and from that framework's role in shaping disciplinary practice. Because these theoretical assets are integral to each student's preparation to be an effective, responsible practitioner, I have developed and taught an upper level rhetorical theory course for STC majors that is grounded in Aristotle's On Rhetoric and in his understanding that effective communication is a systematic tekhne/art.

Service learning, an expanding pedagogical movement, educates students to volunteer their expertise for the benefit of society. Teachers of business and technical writing can apply this pedagogy by assigning students to write for nonprofits. Such assignments prepare students for both workplace writing and responsible citizenship. To help our profession consider the appropriateness of this pedagogy, this article describes the origins of the movement and proposes a rationale for it in our field. This article then explains sequential projects and teaching methods intended to reduce problems related to collaborative writing for nonprofits. Last, resources are identified to help prepare grant proposals, perhaps the most beneficial kind of document for nonprofits.

The authors, co-instructors in a health sciences technical writing course, investigated the expectations and needs of audience in the health care professions. They desired to know if health care professionals had expectations significantly different from other audiences. Through interviews, they determined the audience's reading habits, the document qualities desired by the audience, and the audience's intended use of the documents. Some of the health care professionals' expectations are similar to those of all technical writing audiences, but some are specific to health care. The authors have applied this knowledge to the teaching of their course.

The process of academic peer review—i.e., students evaluating each other's work—can help instructors address a host of higher institutional objectives, not the least of which is the total quality management of collegiate teaching. But more is known about this process from the viewpoint of instructors than from the perspective of students. The purpose of this study was to formally examine student views of a specific peer-review system in which undergraduates assigned final grades to each other's term papers. A survey instrument revealed a high degree of comfort with the process, as well as some insights into why a few students were uncomfortable with it.

Can technical writing still be taught credibly by teachers with only academic experience? This article draws a distinction between courses designed for students expecting to be full-time technical communicators and general-purpose service courses designed for students in a variety of fields. The article then argues that teachers of service courses can teach credibly without having worked as writers in nonacademic workplaces if they fulfill these conditions: they should have a critical command of research into nonacademic writing, rhetorical theory, and reading theory; they should define technical writing broadly enough to see themselves as technical writers; they should seek and take advantage of everyday opportunities to practice technical writing and reading; and they should carefully consider the sense in which their courses reflect reality.

Engineering students, faculty, and administration all agree that instruction in writing is an important component of engineering education. And since engineering students will take up technical matters in their careers, it seems only natural that a writing class will require them to write papers about technology, that is, to practice technical writing. While this approach may indeed be of value, the following article presents an alternative to the teaching of technical writing per se. The author suggests that if students learn how to approach an issue they care about, form an arguable idea from this issue, then logically prove it in subsequent paragraphs, that this deep level of writing and thinking comprehension can then be used to enhance any piece of writing, especially the technical document.

The textbook is the main teaching tool for instructors. Typically, teachers select a text based on how well it supports their views of and approach to the subject. Looking at texts suggests how the subject has been taught over the years and what assumptions are made about students. This informal look at pre-1970 textbooks characterizes the early teaching of technical writing by examining such features as author's background, contents, assumed reader, and focus.

Several recent journal articles, especially the one by Charles Sides [1], have questioned the form and function of technical communication. Based on actual experience with three organizations in Oregon, this writer proposes a need to rethink what we teach our technical writing students and how we go about designing assignments that“… simulate the reality of a work environment” [2]. This article will explore the types of technical writing skills which are increasingly in demand and then will offer several strategies for teaching these skills at the college level.

Recent theory views technical communication not as a “transmission” of a message from sender to receiver but as a complex process involving an articulation of meanings, in which the technical communicator serves as a mediator. Ethnographies composed by practicing technical communicators demonstrate ways in which this mediation takes place. As such, the mediation casts the work of technical communicators in new light, allowing us to understand their work as “authorship.” This article draws upon practitioner research to present some of the facets of such authorship.

Designing a good quick reference guide is a complex rhetorical act. To motivate software users to read a quick reference guide, writers must “prove” to readers that it is not just an abbreviated user's manual in disguise, but a different rhetorical form entirely, one visually structured to allow readers to move about the text easily and effectively. Such a structure provides readers with a sense of progress: as they need fewer visual cues to find pertinent information, they demonstrate an “advance” in their skill and knowledge as users. Professional writers from Bell Northern Research, enrolled in the University of Waterloo's Language and Professional Writing Program, successfully attempted to meet this rhetorical challenge. They designed a quick reference guide for in-house use, and then provided a theoretical framework to ground and explain their visual design choices. This article is a teaching case: it offers a summary of the students' quick reference project, as well as the instructor's theoretical reflections on how visual design can motivate readers to read and use documentation.

This article discusses two conflicts occurring during the first decade of the Royal Society (1660–1670). One conflict concerned the proper method of scientific experimentation, the other the proper writing style for communicating scientific knowledge. Following the method proposed by taxonomists, language would be a vehicle for representing the order of reality in its undisturbed state. Following the method proposed by conjecturalists, language would be a means for constructing a theory and arguing for its validity. Members of the Society were divided over these crucial questions, as evident in scientific documents of the period as well as in Thomas Sprat's History of the Royal Society. Parallels to this division are present in contemporary issues in technical writing, and this article closes by discussing some implications for teaching, practice, and theory.

Current treatment of teaching transitions relies on an approach which presents students with lists of transitions to insert at unspecified places in the text. In addition, some textbooks and composition handbooks advise students to be “subtle” and warn against explicitly stating their purpose. This advice exists in spite of the fact that many professional writers are often explicit about the effect they intend in writing their transitions. Since handbook authors have failed to offer a general theory of how to write effective transitions, I propose that speech act theory can explain the function of transitions in terms of the illocutionary and perlocutionary effect of explicit performatives. An analysis of various samples shows that published writers regularly use explicit performatives in scientific, business, technical and academic writing. This analysis offers specific implications for improving handbook explanations and for instructing student writers in writing effective transitions by determining the illocutionary force of the specific speech act underlying each transitional device.

The case method of teaching is increasingly utilized as a tool for the teaching of business communication and technical writing. In addition to providing students with meaningful exposure to actual companies and written products, the use of cases challenge students to assume one or many various positions within an organization where effective communication with myriad publics is essential in meeting organizational goals and objectives.

Twenty years ago I had no idea what a computer was. Ten years ago I knew what computers were, but I had never sat at a terminal. I just assumed that computers were machines used in those “other” disciplines, certainly not in English courses. Today, I teach my technical writing classes in a collaborative computer classroom. The classroom consists of twelve networked computers which my twenty-four students per class use in tandem. Despite my original ignorance of computers, I'm now happily ensconced in a computer classroom. In fact, computers are so important, I've concluded, that teaching writing without the aid of computers does our students a disservice. How did I make such a complete turn-around in attitude? I realized that far from being anathema, computers helped to create a perfect marriage for teaching and writing. First, computers let students write more effectively because computers are compatible with the writing process (writing and rewriting). Next, teaching students to write in a collaborative computer environment prepares our students for business and industry where they will be asked to work on group projects and to communicate electronically. Despite the values of computerizing our instruction, however, computers in the classroom present problems. Do the benefits outweigh the deficits? My answer is yes.

This article reports on a teaching method combining lectures, videos, discussions, self-assessments, simulations, and peer evaluations for teaching industry professionals preparation procedures for oral presentations in the “Oral Presentation” training program. The method avoided routine and monotony and made the students' learning experience more stimulating and interesting. Learning unit notes written by the author provided guidelines in conducting the three-hour class sessions spread out over two weeks. The students learned to use the four-step problem-solving approach suggested by Skopec to prepare oral presentations. In-class simulations offered students opportunities to practice this approach. Remediation checklists were given to aid the students to learn at their own pace.

In recent years, a new pedagogical model has arisen in the teaching of technical writing, one of “technical writing as enculturation.” A close examination of this model reveals not only its relation to the workaday world of modern technology but also its roots in classical, especially Ciceronian, rhetoric. Our awareness that the model is both modern and classical may, in fact, enable us to carry its amplification and refinement even further.

The student new to technical writing frequently has difficulty, on two counts, with technical definitions: grasping their essentiality and learning how to create them; matters are not made easier by some of the ways in which we approach the subject. Exercises centered around a term that is lapsing into obsolescence offer some productive solutions to this common instructional problem, particularly so if the term is even indirectly related to the student's field.

Sales activities have been understood by some to be negative, one-sided rhetorical encounters. Teachers of technical communication will find it more helpful to view sales proposals as aimed toward the construction and maintenance of long-term relationships, a view held by far-thinking sales professionals. Hermeneutic theory, by offering a different conceptual relationship between means and ends than even new rhetoric suggests, can help clarify the process by which ethical know-how intersects with persuasion. Consequently, it can offer technical communication instructors a valuable perspective from which to teach sales proposal writing.

The results of a 1987 survey of seventy Canadian four-year colleges and universities indicate that approximately half of the thirty-five responding institutions offer some form of technical writing. While courses are well-received by students and have stable or growing enrollments, faculty attitudes toward professional writing courses are mixed, varying from enthusiastic to disapproving. The other half of the responding institutions do not offer professional writing courses and have no plans to do so. Faculties at these institutions are generally against establishing such courses because they do not see technical writing as a legitimate subject.

Jay Reid Gould has had a formative influence on the development of technical and business communication in the twentieth century. In a career as student, teacher, consultant, and author and editor, including service as founding editor of the Journal of Technical Writing and Communication, Jay has helped bridge the gap between technical subject matter and the human concern of communicating this subject matter. Thus he has helped synthesize the sciences and the humanities.

Because of the recent emphasis on rhetorical context in business and technical writing (BTW) instruction, the problem-solving case has become a staple in BTW classrooms. However, a number of critics have voiced concerns about the use of the rhetorical case. These concerns recall an ancient debate among Roman rhetoricians over an early case-study method called declamation. For contemporary theorists, the debate over case study revolves around its value as a stimulant to problem-solving skills, its ability to imitate the realistic circumstances of professional BTW, and its emphasis on persona and audience along with its deemphasis of the teacher. A full spectrum of arguments on these and other issues in the case-study debate indicates that the discipline is entering a new phase in its deliberations over the role of problem-solving and pragmatics in the BTW classroom.

Technical writing students often misuse models given them for their writing assignments because they fail to distinguish between model and example and between different kinds of models. The results of this misuse are texts that contain inappropriate material and are unfit for their intended audiences. The approach to writing taken by these students is too narrow and rigid. This article details the problem and defines the models used in writing as partially abstract, analogous representations of social codifications of linguistic experience. Since models are social artifacts shared by both writers and readers, a clearer understanding of them should help writers produce texts appropriate for their audiences while giving the writers greater rhetorical flexibility.

Part-time technical writing teachers who responded to a 1986–87 survey of two-year college technical writing teachers were found to be committed to teaching, well-qualified, experienced, personally involved, and typically employed full time as technical writers or editors. This finding calls into question the unfavorable stereotypical view of part-timers held by individuals and professional organizations. Because of their unique position as full-time practitioners of the skills they teach, part-time technical writing teachers can serve as an important link between teaching technical writing and business/industry.

Findings from a comparison of undergraduate and on-the-job writers recommend some changes in traditional methods of teaching technical writing in college. Freshmen, sophomores, juniors, and “competent” writers in business and industry were given the same composing task. The writing of the employees showed telling and sometimes unexpected differences in a wide variety of areas, in length, vocabulary, organization, specificity, coherence, sentence formation, and surface error. Implied is increased attention to several general writing skills: compression of meaning, fluency of expression, efficiency in techniques of coherence, expandability of organization and syntax, and rhetorical maneuverability and adaptability.

One of the most neglected topics in Technical Communication textbooks and professional articles is the concept of criteria development. Most approaches to teaching criteria development tend to be prescriptive, overly superficial, and, at times, confusing and misleading. One can develop criteria for evaluating the relative merits of potential solutions to problems only after a thorough problem analysis. Criteria themselves derive from two sources: assumptions drawn from the conditions of the problem itself and external constraints that create additional barriers to problem solutions. This article provides a rationale for emphasizing methods of teaching criteria development and describes a heuristic for identifying relevant criteria. Such an approach also addresses national concerns that we develop teaching methods that allow students to think logically, systematically, and analytically.

This study examines three dimensions of paragraph topic sentence use in a corpus of scientific writing made up of research articles in biochemistry, geology, psychology, and sociology: 1. frequency of topic sentence use; 2. variation of topic sentence frequency in five rhetorical divisions; 3. variation of topic sentence types in these rhetorical divisions. Although the scientific writers used topic sentences in 55 percent of their paragraphs, differences existed among rhetorical divisions as to topic sentence frequency: writers used topic sentences quite often in results, results/discussion, and discussion, but quite seldom in methodology. Furthermore, topic sentence types differed across the divisions. In methodology, the topic announcement predominated; in discussion and introduction, the propositional occurred most often; in results and results/discussion, there was a balance of the two types. All these variations are thought to be related to differences in function (reporting facts versus interpreting) and texture (attributive versus logical text) across the rhetorical divisions. These variations may also affect ways of teaching paragraph skills in scientific writing.

Traditionally, technical communication courses have focused on the written transmission of information. Recent research, however, indicates that oral presentation and interpersonal exchange are as important as writing to on-the-job communication. This article reviews a research project conducted by the authors and students from their technical communication classes that offers important new insights into the rapidly changing environment of technical communication. Based on these insights, it also suggests some new strategies for teaching technical communication — strategies that place an equal emphasis on writing, oral presentation, and interpersonal communication.

Many engineers and other technical/managerial professionals continually generate writer-centered memos, letters, and brief reports. Because such documents often contain needless repetition, excessive detail, and chronology-based information, an approach for encouraging writers to produce clear, well organized, rhetorically sound prose was developed. Technical writing teachers and communication trainers must 1) make these prose “paladins” aware of the essential ingredients for generating reader-centered prose, 2) familiarize these writers with the major steps involved in the writing process, and 3) operationalize the process through face-to-face writer-editor collaboration — involving peer editorial review. Only through frequent drafting and rewriting and the regular sharing of peer editorial response (oral and written) will clear, rhetorically effective prose accrue value. And only then will technical/managerial writers routinely generate reader-centered documents that communicate.

This study surveyed recruiter, teacher, and student groups to determine the following: attitudes about cover letters and resumes, reasons to reject cover letters and resumes, the contents of the ideal cover letter and where specific information should occur in it, and the importance of various categories of the resume and contents of the ideal resume. The results indicate that 1) limited time is spent in processing cover letters and resumes; 2) the length of a cover letter and resume should be one page; 3) spelling errors, poor grammar, and poor organization are key problems in cover letters and resumes; 4) specific jobs wanted, career goals, and personal information are the most important factors of a cover letter; 5) job objectives/career goals, employment history, and educational history are the most important parts of the resume. Specific differences in attitudes among recruiters, teachers, and students are discussed in this article.

Instructors in the field of technical writing must incorporate an ever increasing amount of information into their courses. They can save time and stretch the teaching potential of individual assignments by devising writing situations that combine different audiences and purposes. Such situations force students to perceive the writing activity as an integrated whole and make them evaluate different ways to present the same information. The lessons suggested in this article demonstrate the interrelationships between report types and rhetorical approaches, and they allow oral activities to arise naturally. The lessons do not interfere with the philosophical choices that an instructor has made about the proper approach to teaching report writing.

The technological marvel of word processing should greatly improve teaching effectiveness in the writing class, but this beneficial technology also brings its potential dark side: unethical activity, from plagiarism to the manipulation of a writer's words and, potentially, thoughts. Naive computer users may view the machine as a passive provider of electronic games, not realizing its potential for questionable activities. Teachers and business professionals must become aware of how this technological marvel could be misused.

As communication teachers attempting to bridge the gap between school and industry, we need to give students a true understanding of what it means to be a professional. We may be spending too much time trying to get them to write and speak like professionals without also imbuing them with sufficient understanding of their responsibilities to behave as professionals. Students need to be practiced in the communication and decision-making situations they will encounter in their workplaces. These decisions involve ethical reasoning as well as technical problem solving. Teaching students to appreciate the consequences of their recommendations, through the use of fault-trees and cost/benefit analyses in realistic simulations, effectively bridges the gap between the classroom and boardroom. A sample situation is explained and analyzed for its use in any technical communications class.