Pedagogical and scholarly discussions of the process of usability tend to focus more on methods than on practices, or specific, tactical performances of and adjustments to these methods. Yet such practices shape students' learning and determine the success of their usability efforts. A teacher research study tracking students' understanding and enactment of usability and user-centered design over the course of a service-learning project illustrates the importance of practice-level struggles—and the thoughtful preparation for and facilitation of these struggles—to the development of students' flexible intelligence (metis) and rhetorical translation skills. © 2008 Taylor & Francis Group, LLC.

As distributed work begins to shift the nature of practice for technical communication professionals in the workplace, faculty need new frameworks to help prepare students for roles that involve negotiating, supporting, and facilitating virtual global collaboration. This paper identifies key areas of metaknowledge appropriate to these new frameworks by synthesizing a review of current scholarship on such collaborations and a case study of students participating in a cross-disciplinary, cross-cultural team project.

In this article, we argue that mentoring of technical communication students must occur within the classroom. In our survey of students, we found that most students felt they had not been mentored. In our ethnography, we found that although students could define the term “mentor”, many were conflicted about its value. This confusion made students less likely to seek out or recognize mentoring opportunities. Students recognized mentoring practices that teachers implemented; however, they did not necessarily identify those practices as “mentoring”. We conclude that confusion arose from students' ambiguous views about mentoring and the lack of standard mentoring practices in the humanities. Therefore, teachers who intend to mentor in the classroom must (a) be more explicit in implementing elements that distinguish mentoring from teaching (e.g., intent and involvement), (b) extend an invitation to students to be mentored, and (c) help students develop a professional identity.

Abstract Abstract This article reports on classroom research designed to answer questions about authority—how institutions and disciplines, broadly conceived, influence teachers' ability to abnegate authority and how students' experiences influence their perceptions of authority in a business writing and a first-year composition class. The theoretical framework is derived from research about institutional and disciplinary influences on these two areas of study. This framework and our results lead us to speculate about the ways in which our students' experience of the institution and expectations of the classes and their intentions for using the material taught in the classes may have thwarted our attempt to share authority in our classrooms. ACKNOWLEDGMENTS We gratefully acknowledge the help of our undergraduate and graduate associates, MO and JB. They not only attended every one of our classes but also conducted our interviews. This particular study would not have been possible without them. Additional informationNotes on contributorsJean LutzJean Lutz, also an associate professor of English, directs two technical communication programs at Miami University. She is coeditor of The Practice of Technical and Scientific Communication. She has published in collections and journals, including College English and Research in the Teaching of English.Mary FullerMary Fuller, associate professor of English and Director of the Ohio Writing Project, has coauthored Literature: Options for Reading and Writing and published essays in collections and journals, including National Middle School Journal, Writing Program Administrator, and National Writing Project Quarterly.

Instead of focusing on technologies of online delivery, specific course design, or reporting on the successes or lessons learned of an online or distance education course, in this essay I focus on the readiness of technical communication teachers for teaching in online settings. Using ideas gleaned from cultural geography, specifically the concept of reading and interpreting landscapes, I develop a framework for instructors to determine their willingness, readiness, and preparedness to teach online. The final section of this essay provides an example of using this framework based on my explorations into my readiness to teach online. I find that self-selection for online instruction is a critical step in developing powerful instructional settings and allows technical communication teachers to cross or remove existing boundaries within their own pedagogical practices.

This article argues that the online environment is optimal for teaching prospective instructors how to develop and implement online courses. To support this claim, the author draws on hypertext theories to define the online course archive as a constructive hypertext and to describe the work the course archive is able to do when used to instruct prospective online instructors. The claim is further supported through a quantitative and qualitative analysis of a course archive.

Instead of focusing on technologies of online delivery, specific course design, or reporting on the successes or lessons learned of an online or distance education course, in this essay I focus on the readiness of technical communication teachers for teaching in online settings. Using ideas gleaned from cultural geography, specifically the concept of reading and interpreting landscapes, I develop a framework for instructors to determine their willingness, readiness, and preparedness to teach online. The final section of this essay provides an example of using this framework based on my explorations into my readiness to teach online. I find that self-selection for online instruction is a critical step in developing powerful instructional settings and allows technical communication teachers to cross or remove existing boundaries within their own pedagogical practices.

Click to increase image sizeClick to decrease image size Additional informationNotes on contributorsBeth L. HewettBeth Hewett is Coeditor of the online journal Kairos: Rhetoric, Technology, Pedagogy and a consultant with the NCTE Professional Development Consultant Network. She recently coedited Technology and English Studies: Innovative Professional Paths with James A. Inman. Her current research includes online writing instruction, instant messaging, and the rhetoric of the eulogy.Christa Ehmann PowersChrista Ehmann Powers is Vice President of Education for Smarthinking, Inc., an online learning company. She recently coauthored Preparing Educators for Online Writing Instruction: Principles and Processes with Beth L. Hewett. Christa's current research focuses on online teaching and learning, empirical research methods for online settings, and distance management strategies.

This article argues that the online environment is optimal for teaching prospective instructors how to develop and implement online courses. To support this claim, the author draws on hypertext theories to define the online course archive as a constructive hypertext and to describe the work the course archive is able to do when used to instruct prospective online instructors. The claim is further supported through a quantitative and qualitative analysis of a course archive.

Click to increase image sizeClick to decrease image size Additional informationNotes on contributorsBeth L. HewettBeth Hewett is Coeditor of the online journal Kairos: Rhetoric, Technology, Pedagogy and a consultant with the NCTE Professional Development Consultant Network. She recently coedited Technology and English Studies: Innovative Professional Paths with James A. Inman. Her current research includes online writing instruction, instant messaging, and the rhetoric of the eulogy.Christa Ehmann PowersChrista Ehmann Powers is Vice President of Education for Smarthinking, Inc., an online learning company. She recently coauthored Preparing Educators for Online Writing Instruction: Principles and Processes with Beth L. Hewett. Christa's current research focuses on online teaching and learning, empirical research methods for online settings, and distance management strategies.

Client-based technical writing classes have the potential to help students practice a smooth transition between school and work because they allow the side-by-side examination and negotiation of standards of writing for faculty and technical clients. However, this potential is often not realized. This article reports the results of two case studies using interviews and surveys to examine the evolution of the standards of clients and faculty throughout one semester as well as student perceptions of those standards. The results suggest that three factors help students understand standards in a way that is conducive to effective school-to-work transition: standards negotiation, teacher awareness of client standards, and perceived overlap in teacher–client standards at the end of the semester.

(2006). Teaching Intercultural Communication in a Technical Writing Service Course: Real Instructors' Practices and Suggestions for Textbook Selection. Technical Communication Quarterly: Vol. 15, No. 2, pp. 191-214.

This essay sketches a theoretical rationale for a revived pedagogy and research program in environmental studies within the field of professional communication. The first wave of such studies drew upon themes established by environmental rhetoric and ecocriticism within the Cold War context of political environmentalism. The second wave might well look to ecocomposition and ecopoetics in developing a new kind of ecologically sensitive workplace study and a renewed interest in the language of space and place and the concepts of local and global in teaching and research.

In light of growing interest in technical communication around the world, cross-cultural teaching opportunities may challenge basic assumptions about teaching and learning for both teachers and students. A faculty-development project in the People's Republic of China illustrates various ways facilities, educational practices, and worldviews from each side of the exchange require significant compromise. A negotiated, student-centered classroom environment may be a significant strategy for instruction in such settings.

Instructors in multi-major professional communication courses are asked to teach students a variety of workplace genres. However, teaching genres apart from their contexts may not result in transfer of knowledge from school to workplace settings. We propose teaching students to research genre use via activity theory as a way of encouraging transfer. We outline theory and research relevant to teaching genre and provide results from a study using activity theory to teach genre in two different professional communication courses.

Composing hypertext documents can be an enriching path into the world of technical communication. In learning to produce hypertext, students are introduced to an important form of written composition that encompasses not only text generation, but also visual communication and information architecture. In this article, I provide a rationale for teaching hypertext composition and then some specific curricular suggestions in two parts, one for teaching beginners, and one for teaching more advanced students.

Abstract Technical communication practices have been changed dramatically by the increasingly ubiquitous nature of digital technologies. Yet, while those who work in the profession have been living through this dramatic change, our academic discipline has been moving at a slower pace, at times appearing quite unsure about how to proceed. This article focuses on the following three areas of opportunity for change in our discipline in relation to digital technologies: access and expectations, scholarship and community building, and accountability and partnering.

Analysis of the academic job market in 2002-2003 reveals that 118 nationally advertised academic jobs named technical or professional communication as a primary or secondary specialization. Of the 56 in the "primary" category that we were able to contact, we identified 42 jobs filled, 10 unfilled, and 4 pending. However, only 29% of the jobs for which technical or professional communication was the primary specialization were filled by people with degrees in the field, and an even lower percent (25%) of all jobs, whether advertised for a primary or secondary specialization, were filled by people with degrees in the field. Search chairs report a higher priority on teaching and research potential than on a particular research specialization, and 62% of all filled positions involve teaching in related areas (composition, literature, or other writing courses).

Don Cunningham, the founding editor of The Technical Writing Teacher and a founding member of ATTW, recalls key moments in the history of ATTW and its journal, and the people who shaped the organization in its early years.

Abstract This article traces the development of Technical Communication Quarterly (TCQ), beginning with the first issue in the winter of 1991, through the 2003 issues. As co-editor of TCQ, charged with the manuscript review process, I shepherded more than 350 manuscripts through evaluation and about one-fourth of those through publication. In this article, I explain that process and how it changed when The Technical Writing Teacher became TCQ and what features our reviewers now believe make a successful TCQ article.

Using field study to teach writing and speaking in rhetoric impacts both how technical communication defines itself and its role in the curriculum. This article reviews materials that support field study, describes course assignments, and examines student writing. I find that as field study offers a precise, event-based resource for teaching rhetoric, so rhetoric offers an audience-centered format to bring properties of the field inside.

Abstract This article explores the introduction of science writing into the undergraduate classroom. By asking students to write about science for popular audiences, teachers can illuminate the social and cultural aspects of science that are often lost in the complex prose of scientists writing to their peers. Not much has been written about the place of science writing in technical writing classrooms, though some articles focus on the process of training students to be science staff writers for a newspaper or magazine. But teaching science writing goes beyond professionalization. It has to do with a poetics of science that heightens and enhances our appreciation of the world around us.

Abstract Based on an ethnographic study of scientists at the Centers for Disease Control and Prevention, this article describes how the rhetorical invention process of a group of working scientists is strongly rooted in social collaborative processes. These writing practices of working professionals are not always synonymous with the way students entering the professions have been taught to write. Because invention is such an important aspect of the writing process, it is important to teach students the approaches to invention that are actually used in science, approaches that include a great deal of interaction, including talking to other scientists and reading journal articles. This article ends with pedagogical suggestions for teaching collaborative invention to students based on the results of the study.

In this article, we recommend a research methodology, focus groups, that we have found useful in supplementing other, more commonly used measures of qualitative and quantitative assessment. We explain why focus groups are particularly well suited for assessment, how we have used them in our research to examine teacher and practitioner perspectives of effective technical writing, and how others might use them for evaluating texts, programs, or courses.

Abstract Computer classrooms (CCs) have been an important part of writing instruction since the mid 1980s, yet little scholarship concerns the roles that directors of computer classrooms play in maintaining these facilities. Based on a review of scholarship of CC administration and an informal survey of CC administrators, this article argues that CC directors walk a tightrope between the role of teacher and manager and that we need to focus on building partnerships to maintain our facilities, because we simply cannot do by ourselves everything that this complex role requires of us.

Abstract This article brings to light a topic that surfaces regularly among technical writing practitioners and theorists but is rarely addressed in the literature of the field. Stuart Selber deals with it in his 1997 essay "Hypertext Spheres of Influence" (see especially page 30), but a check of the Association of Teachers of Technical Writing (ATTW) Bibliography for the last two years produced only one recent article obviously devoted to it (see Mitra). The topic centers around this question: Is teaching technology problematic for technical writing instructors? Voices are heard here of 64 ATTW members who were queried on their roles as teachers of technical writing in relation to the demands made upon them to also be teachers of technology skills. Answers are presented and examined in terms of "teacher lore," the informal sharing of teacher experiences and opinion/feeling about those experiences. The article concludes with a call for more research to clarify the roles teachers of technical writing should be playing in an age where technological determinism—shown by a tendency to turn a technical communication course into a software tools course—can be seen as a threat to effective teaching of complex workplace rhetoric.

The classical Greek discourse on techne has much to offer technical communication teachers concerned about the relationship between theory and practice, but this potential has not yet been realized. Plato's and Aristotle's discussions about the relationship between techne and rhetoric, for example, encompass questions about the rhetorical goals of the speakedwriter and about the role of theory in teaching rhetorical art that are of continuing relevance to the modern discourse on technical communication. The aim of this article is to identify several points upon which a fruitful dialogue between ancient and modern discourses can begin. First, I supply some background on how the term techne was used up through the fourth century BCE. Then I discuss how the modern discourse on technical communication (including material from popular textbooks) both converges with and departs from Plato's and Aristotle's statements on the relationship between techne and rhetoric. Finally, I point out areas for further discussion as teachers of technical communication continue to reflect upon and refine their pedagogies.

Teacher preparation is often ignored. Unfortunately, the result is often formulaic or prescriptive teaching that leaves students unprepared for the complex situations they will encounter in the workplace. In this article, I argue for a more deliberate emphasis on teacher training by reinvigorating techne as a concept that is far more than instrumental or prescriptive. If we prepare prospective teachers to master the fechne of teaching, we encourage them to become user-centered, reflective practitioners who understand the critical need for situational uses of knowledge.

This article proposes a theoretical frame for technical communication peda- gogy based on six layered literacies: basic, rhetorical, social, technological, ethical, and critical. The layered literacies frame advocates diverse instruction in technical communication programs, ranging from the ancient art of rhetoric to the most contemporary of technologies, from basic reading and writing skills to ethical and critical situational analyses. The article also suggests how the frame can be applied to a program of study or individual course in order to establish teaching objectives; develop course and lesson activities; and assess pedagogical materials, students, and programs.

Critical thinking pedagogy offers a supportive environment for teaching ethics in the professional communication classroom. Four important aspects of critical thinking which particularly encourage ethical thought and behavior are identifying and questioning assumptions, seeking a multiplicity of voices and alternatives on a subject, making connections, and fostering active involvement. Focusing on these behaviors allows an ongoing incorporation of ethics into many different aspects of the classroom.

Applying abstract ethical principles to the practical business of building a code of applied ethics for a technical communication department teaches students that they share certain unarticulated or even unconscious values that they can translate into ethical principles. Combining abstract theory with practical policy writing can teach technical communication students to become increasingly aware of ethical actions without restricting ethics solely to abstractions or rules.

This article explores the effect of classroom-workplace collaborations on student learning. Drawing on two case studies, I explore how classroom-workplace collaborations help us to teach professional genres. I examine how they replicate workplace activity and convey features of workplace genres and how they serve as transitional experiences for students. I also examine students' reactions to the feedback they received during the projects.

This article argues that the philosophical hermeneutics of Hans-Georg Gadamer provides a useful theoretical framework from which to discuss ethical issues in the technical communication classroom. The article analyzes a previously published case study to demonstrate how hermeneutics can shed light on the ways that writers can be unconscious of ethical problems in their own writing. Finally, some suggestions for pedagogical applications are presented.

This article argues for a social perspective of the new technical communication service course, a conclusion supported by several premises: the technical communication profession wants and needs accountability, accountability is demonstrated by evaluation, assessment requires that we define literacy, evaluating technical communication literacy requires portfolio evaluation, portfolio assessment supports the social perspective of learning, and the social construction concepts imply teaching strategies. The argument proceeds from a case study that demonstrates reliability, stability, and validity in its technical communication service course assessment, tasks, and instructor community. This article demonstrates that portfolios can help us both conceptualize and evaluate the new technical communication service course.

This study evaluates the effectiveness of presenting Web‐based assignments within the technical communication service course. Current research on using the World Wide Web (Web) and Internet as a teaching resource investigates online writing courses, Distance Education (DE), and hypertext authoring. The literature indicates good reasons for moving instruction to the Web, but there is little description of why this migration is needed in terms of the kinds of learning achieved through Web‐based writing, nor is there much specific discussion of what type of useful instructional space can be built with the Web. This study is intended to provide support for centering more instruction within the environment of the Web. This article describes a study using a Web site designed for technical communication instruction. It defines the types of learning students experienced when using the site and presents samples of student work representing a wide range of skill development, both traditional and digital, that support moving instruction to the Web in immediately useful ways.

Abstract Critical thinking has led teachers of service courses and their user departments into common pedagogies. Motivated by calls from industry for students with problem‐solving abilities, both service courses and their user departments have incorporated higher‐level thinking modes into their assignments. Applying the interpretive mode of rationality posited by Habermas, innovative teachers are changing their pedagogical methods from the simple transference of information from teacher to student to assignments requiring team projects where students grapple with parametric problem solving that demands interpreting complex data. Applying the emancipatory mode of rationality, some assignments involve outside clients and working with community‐based social and political issues.

Procedural and Declarative Information in Software Manuals: Effects on Information Use, Task Performance, and Knowledge. Nicole Ummelen. Amsterdam: Rodopi, 1997. 224 pages. Standards for Online Communication: Publishing Information for the Internet/ World Wide Web/Help Systems/Corporate Intranets. JoAnn T. Hackos and Dawn M. Stevens. New York: Wiley, 1997. 380 pages (including index), plus CD‐ROM. Expanding Literacies: English Teaching and the New Workplace. Ed. Mary Sue Garay and Stephen A. Bernhardt. Albany: SUNY P, 1998. 383 pages.

Rather than acting as training departments for students’ future employers (a mission reflected in most textbooks and journal scholarship), technical writing programs should be teaching skepticism, critical thinking, and paradigm‐breaking. They should be highlighting the agendas and “narratives” inherent in any text, rather than sustaining a positivist faith in neutrality and objectivity, because students who understand the power of language to shape the workplace (not simply to transmit information) turn out to be the most effective, most successful professionals. This article questions the widespread, largely uncritical importing of corporate paradigms into the technical writing classroom and calls for the university to remain separate from the corporation in its purpose. The article goes on to describe a recently developed senior seminar that challenges students’ assumptions about scientific and technical writing, including their own. Through courses like this, it is hoped that students will enter their professions as savvy, questioning thinkers rather than simply as efficient, problem‐solving doers.

This article examines the role intuition plays in forming ethical decisions. First, the article reviews examples of intuitive ethics in professional communication research. Second, the article suggests that intuition is the naturalization of dominant cultural values and beliefs. Third, the article considers naturalized values within institutions and organizations, demonstrating how naturalized values can lead to unquestioned and oppressive institutional practices. Ethical inquiry, according to this view, investigates and denaturalizes those assumptions that are carried forth by intuition. Fourth, the article offers a pedagogical example of this theory, demonstrating how a group of business communication students investigated the intuitive practices of a non‐profit organization. The article concludes by suggesting the value that a “critique of intuition” may have for the teaching, study, and practice of professional ethics.

Teaching through the Web requires instructors to reconsider their previous assumptions about the nature of teaching, lecture, testing, and student/teacher interaction. Teaching technical writing online, however, raises additional issues. How can a technical writing instructor create an online workplace in which professional‐level collaboration can occur, while also allowing for purely academic instruction and discussion of theoretical issues? This article will address these issues in relation to the author's design and development of his Digital Rhetorics and the Modern Dialectic, specifically, how instructors must assume different roles as designers and then as teachers of online courses; how useful dialectical exchange on the Web that mimics (and sometimes surpasses) face‐to‐face, in‐classroom discussion can be created; and how technical writing instructors can foster productive online collaboration. This article will be a mixture of theory and practice—leaning a little more toward the practice, making it of immediate use to someone who has just been asked to teach a class online for the first time and is seeking help.

The first books and the first technical books published by English women during the 1475–1700 period can be useful in teaching students about the emergence of technical style or “plain style.”; If we examine the style of these women writers, long ignored by canonical studies, we can see that plain English existed before Bacon and received its impetus not from science, but from the utilitarian attitude that pervaded the 1475–1700 period. These women writers provide a microcosm for studying the rise of modern English prose and what we now call technical (or plain) style. They also provide an efficient way to expose students to early published works by women and their contribution to the history of technical writing. Examining style from such a perspective helps students see that technical communication was a prevalent kind of writing before Bacon and the Royal Society. Thus, technical communication—and the style of technical communication—studied from this unique historical perspective deepens students’ awareness of the roots of technical communication as it contributed to the history of English discourse.

A project in writing-across-the curriculum was launched within a nationally ranked baccalaureate degree program in accountancy at a Boston area college. The project team, which comprised faculty from accountancy and technical communication, attempted to integrate technical communication skills, principally writing, into an accounting information systems course. To improve student writing in this way, the team had to determine what kinds of writing activities would successfully introduce accounting students to the discourse of their profession, and had to select, from all the communication skills that might be taught, only those that should be taught to complement the specialized content of the accounting information systems course. The team's collaborative process produced three critical planning decisions that greatly simplified the integration: 1) establishing Joseph Juran's TQM notion of fitness-for-use for evaluating the quality of student communications; 2) selecting only those forms of communication used in the profession's discourse community in assignments; and 3) teaching only those communication skills that support and enrich the principal technical skills taught in the accounting course. This strategy demonstrates that communication skills can be integrated within a technical course so as to enhance the students' understanding of technical content while improving the students' proficiency in written communication.

Abstract Pseodotransactionality—writing that Is patently designed by a student to meet teacher expectations rather than to perform the "real" function the teacher has suggested—is a problem that has frequently troubled writing teachers, especially professional writing teachers. This article attempts to analyze the problem from a sociohistorical perspective by using two Russian theoretical exports: (1) M. M. Bakhtin's concept of genre and (2) Vygotsklan activity theory. The article concludes by suggesting how a sociohistorical perspective mlght help to counteract pseudotransactionality In the professional writing classroom.

Five academic veterinary scientists were interviewed to learn about their professional writing experiences and relate them to technical writing pedagogy. The interviews probed the genres in which they write, their composing methods, their professional attitudes toward writing, and the sources of training in writing. The data suggest that while writing is an integral part of their research, teaching, and professional advancement and is used in conducting business, the academic scientific curriculum does not specifically address this important element in their careers.

A growing body of literature defines a rhetoric of visible text based on page layout, typography, and the various design features afforded by page composition tools buitt into word processors and page design programs. Little has been written, however, about what a wriier needs to know about design and in what order. This article describes and demonstrates a scope and sequence of learning that encourages writers to develop their skills as text designers. It introduces relevant liierature that is helpful for such learning and it does so in an evolving format that displays visually what the essay discusses verbally.

Technical communication is being integrated into the pre‐college curriculum at an accelerating pace. However, few curriculum materials have been developed for the pre‐college level. This annotated bibliography is a partial attempt to address this lack. The entries have been divided into two categories: Pre‐College Level Material and Adaptable Post‐Secondary Material.

Professional Writing in Context: Lessons from Teaching and Consulting in Worlds of Work. John Frederick Reynolds, Carolyn B. Matalene, Joyce Neff Magnotto, Donald C. Sampson, Jr., and Lynn Veach Sadler. Hillsdale, NJ: Lawrence Erlbaum, 1995. 186 pages. Writing High‐Tech Copy That Sells. Janice M. King. New York: Wiley, 1995. 275 pages.