In Technical Communication for Environmental Action, editor Sean D. Williams provides a compilation of scholarly chapters that discuss the urgent necessity for creating efficient communication strategies to address environmental challenges, particularly climate change. In this book, technical communication can be seen as a relevant framework condition for the successful fight against climate change, providing information that can be understood by the majority of society and then implemented by business, industry, and governments.

Recent scholarship argues for increased attention to students’ linguistic diversity and intercultural communication competence. Our study examined the experiences of 10 working engineers who had graduated from an English-medium international branch campus in the Arabian Gulf. An analysis of their interviews reveals the complex role of English as a business lingua franca (BELF) in workplace communication. Interviewees’ reflections about their university experience indicate that they had not previously understood the full rhetorical and communicative nature of BELF. We provide implications for instructors who wish to provide methods that center intercultural professional communication and decenter English as a standardized, static language.

ABSTRACTThis article engages with TPC scholarship that calls for increased attention to agency as distributed and interdependent. This study analyzes 320 postings in one online health forum to better understand how patients come together to collaborate with one another, distribute information, and make health decisions. I argue that viewing crowdsourced forums as agentive assemblages may help researchers explain both the agency of individual actors as well as the collective agency of groups over time.KEYWORDS: Agencyassemblagescommunityembodimentempowermentonline health AcknowledgementsThe author would like to thank Katherine Fredlund, Alexandra Russell, Elizabeth Lane, Bess Myers, William Duffy, Edward Maclin, Kimberly Hensley Owens, and Julie Homchick Crowe, as well as the two anonymous reviewers and the editorial staff at TCQ, for their kind and valuable suggestions on early drafts of this article.Disclosure statementNo potential conflict of interest was reported by the authors.Additional informationNotes on contributorsShanna CameronShanna Cameron is a Ph.D. candidate in the Writing, Rhetoric, and Technical Communication program at the University of Memphis. Her research interests include feminist theories and practices, digital rhetorics, and the rhetoric of health and medicine. Her work has also appeared in the Journal of Technical Writing and Communication.

The author proposes a model for reading material characterized by “nested” literacies to decipher complex information where literacy operates in enmeshed and unpredictable ways. A case study of a nesting Allosaurus fragilis illustrates how deciphering multiple interacting literacies can identify areas needing technical communication intervention. In this context, multiple literacies include the usual reconstruction of Allosaurus fragilis in museum displays, the public discourses surrounding the nesting Allosaurus, and the associated scientific literature.

I propose Multimodal Critical Discourse Analysis (MCDA) as an approach for understanding the discursive and material implications of technical documents in distant sites. I provide a historical vignette of MCDA and exemplify how technical and professional communication (TPC) researchers can critically engage with distant sites through MCDA by analyzing materials about GhanaPostGPS, a geolocation technology. I conclude by discussing limitations of MCDA – access to archives – and propose the creation of crowdsourced technical documentation archives.

Using first-hand experience supplemented by an open-access archive, this article examines case examples of civically engaged, public-facing technical communication (e.g., training for community organizers) as well as the value of stories and storytelling for content strategy. By developing 10 best practices for content strategy in advocacy organizations, this article offers suggestions for how to design and sustain content strategy for community organizers and contributes to the field's knowledge of the content strategy of politically engaged nonprofits, particularly those with a strong digital presence.

This special issue of the Journal of Technical Writing and Communication features work from scholars and practitioners of content strategy. Content strategy is an emerging area within technical communication that boasts a variety of unique practices for publishing, editing, and delivering technical content. The work within this special issue is a testament to the complexity and diversity of this field.

While technical communication consultants and researchers agree that content strategy requires attention to both customer needs and business goals, we found no evidence that technical communication educators promote an accurate understanding of business goals among their content strategy students. Through industry–academia collaboration, we integrate two existing models, using content tactics within organizational characteristics that define the maturity level of an organization's content operations. Analyzing the current state of maturity for each characteristic highlights gaps that can define a content strategy with prioritized tactics and, ultimately, encourages the growth of technical communicator leadership and the empowerment of our profession.

This article highlights the role of place in understanding problems, specifically within community-engaged projects in upper-level technical and professional communication courses. Drawing on a year-long participant-generated imagery study with students, instructors, and community partners, the authors argue that photographic research is effective in helping participants and researchers tune to place. Taking photos offers opportunities for documentation, individual interpretation, and collaborative reflection, resulting in a deeper, more nuanced sense of place. Ultimately, this article demonstrates how a greater awareness of place, cultivated through reflecting on visual evidence, enhances engagement projects and helps technical communicators address complex problems.

Technical communication practice can change rapidly over time and across organizations. As a result, lifelong learning is an important mind-set, yet few studies explore how technical communicators learn on the job. This study builds on research about technical communication training by reporting on learning practices in one documentation team working at a large, multinational corporate information technology firm. Based on interviews and artifact analysis, the authors report on topics, technologies, and learning purposes that the team discussed, finding that peer-led, collaborative learning enables documentation teams to create and sustain group dynamics, an underexplored facet of on-the-job learning.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> The relationships between US government emergency management agencies and the public they serve are fraught with distrust and tension. This distrust can be attributed to past disaster responses and a lack of transparency with emergency information. Emergency managers work as technical communicators to share information through multiple platforms and digital spaces. Public trust can be increased by improving communication strategies within emergency management organizations. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> Research to improve communication between emergency management agencies and the public calls for more trust and transparency within government organizations. However, little research has been conducted about the ways an organization's structure and workflow influence communication practices/strategies. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. How do emergency management organizations share information about natural disasters with the public? 2. How can communication strategies and workflow in emergency management organizations be improved? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research methodology:</b> Clay Spinuzzi's topsight is used as a framework to conduct an organizational analysis of North Carolina Emergency Management (NCEM) response to Hurricane Florence in 2018. Interviews were conducted and artifacts were collected to investigate Spinuzzi's three levels of activity and create corresponding workflow diagrams. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> Results indicate a need for standardized emergency management training and additional resources to support emergency managers. Interventions from technical and professional communicators can assist in developing communication strategies and problem-solving techniques. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion:</b> Developing informed communication strategies within an emergency management agency is a complex problem because of the numerous factors that play into the organizational structure and existing protocols. Technical communication scholars can help improve communication practices through local community outreach and additional organizational analyses.

The purpose of this study was to gauge the understanding of accessibility related to business communication material among individuals working in corporate America. Participants were asked to define accessibility, then given a definition of accessibility, and then asked to identify how to make a report and a visual accessible. A substantial number of participants were not able to define accessibility, nor identify how to make accessible changes to a report or visual. Those who could define accessibility considered accessibility goals in terms of general access to resources, usability, audience analysis, or disability-related accessibility. Business majors were less likely than other majors to be able to identify disability-related methods of making a report or visual accessible. Implications for business communication education are discussed.

In User Experience as Innovative Academic Practice , editors Kate Crane and Kelli Cargile Cook present and curate fresh perspectives for instructional and curriculum design by arguing that technical and professional communication (TPC) programs will benefit if user experience (UX) methodologies are applied in pedagogical settings to gain greater insight into the student user's needs, challenges, and environments, thereby not only making student users the center of the course design process, but also co-creators of instructional materials and strategies. To support the effectiveness of UX methodologies in learning about student needs and assessing program success, Crane and Cargile Cook bring together authors who present case studies where UX methods such as user profiles, journey maps, usability studies, diary entries, affinity diagramming, and so on were applied in various aspects of pedagogic design and re-design.

This special issue amplifies the contributions of technical communicators working on climate justice initiatives across the Majority World. By Majority World, we refer not to a specific geography but to the conditions in which most of humanity lives: lacking economic, social, and/or political agency, and absent adequate institutional access to critical infrastructures. The articles in this issue make explicit the need for TPC scholars to rethink, update, and engage in spaces of environmental injustice.

AbstractEquitable access to fertility care remains precarious and often dependent upon definitional rhetoric of infertility, which insurance policies and state legislators use to determine access to alternative family building options. This article builds upon prior rhetorical scholarship on infertility by applying an embodied rhetorics framework to capture the resilience infertile persons exhibit when faced with barriers to build their family. To do this, I share a series of texts self-identified infertile advocates produced as they reflected on their encounters with barriers to accessing care and building their families. As a disease that requires self-disclosure as a form of advocacy, I analyze the visual and written texts produced through an embodied rhetorics framework. These texts are forms of public advocacy in that they make visible the multiple embodied misconceptions infertile persons navigate when trying to build one’s family. I discuss these texts as illustrating “misconception fatigue” which is affective toll that accumulates when advocating for one’s reproductive right to have a family. I conclude by encouraging other rhetorical scholars committed to reproductive justice to adopt an embodied rhetorics framework to their scholarship and develop participatory research projects to support the advocacy needs of marginalized reproductive health communities. Notes1 I would like to express thanks to Megan Faver Hartline, Katie Manthey, and Phil Bratta who took time to read this article and provide generous feedback. A heartfelt thank you to RR reviewers Michelle Eble and the two other blind reviewers who took time to engage with the ideas of this piece and construct helpful reviews. Finally, additional gratitude must also be extended to the infertility advocates who decided to participate in this photovoice project and make visible vulnerable moments in their infertility journeys.2 One IVF cycle is defined as ovarian stimulation, egg retrieval and embryo transfer. The cost of those procedures varies by the individual’s insurance coverage, provider, and medication needs. Hence, the range of costs. See Marissa Conrad’s article “How Much Does IVF Cost?” Forbes Health, 28 Sept. 2021.3 RESOLVE: The National Infertility Association offers the most accurate reporting of state-by-state insurance coverage for fertility treatment. For instance, the organization offers up-to-date data on insurance coverage per state on their website under the page “Insurance Coverage by State.”4 The ACA does not cover fertility related treatments as reported by health insurance reporter Louise Norris.5 Alternative family building refers to other methods of conception and/or accessing options such as adoption or surrogacy to have a family. Alternative family building options may be needed for heterosexual couples experiencing infertility but also include queer couples and single parents by choice.6 The Institute for Women’s Policy Research defines reproductive rights as “having the ability to decide whether and when to have children” (n.p.). This definition asserts that there is a fundamental right to have a family/child, if one so desires. This assertion is also supported in a reproductive justice framework which includes the right to a family as one of its three tenets.7 The World Health Organization defines infertility as “a disease of the male or female reproductive system defined by the failure to achieve a pregnancy after 12 months or more of regular.” The American Society for Reproductive Medicine defines infertility as “the result of a disease (an interruption, cessation, or disorder of body functions, systems, or organs) of the male or female reproductive tract which prevents the conception of a child or the ability to carry a pregnancy to delivery.”8 To be clear, I am not suggesting embodied identity and embodied rhetoric as interchangeable terms. Rather, my use of embodied identity is informed from how Knoblauch and Moeller define “embodiment”. For them, “embodiment is more than ‘simply’ the experience of being with a body but is instead the experience of orienting one’s body in space and among others…the result of objects and being acting with and upon each other” (8). Embodied identity, in the context of infertility, is the meaning-making of coming to learn/see oneself as infertile. Embodied rhetoric, however, examines the potential actions and production of knowledge that is exerted because one sees identifies as infertile.9 Advocacy Day is an event coordinated by RESOLVE: The National Infertility Association where the infertility community talks to Members of Congress about increasing family building options and access to care (“Advocacy Day,” RESOLVE: The National Infertility Association, 2022).10 All photovoice submissions analyzed for this article are included in the appendix.11 I would like to note the distinctions between reproductive health, reproductive rights, and reproductive justice to be accountable to the individual histories of each term: reproductive health, reproductive rights, and reproductive justice. My use of the term ‘right to have a family’ is informed from Loretta Ross and Rickie Solinger’s definition of reproductive justice that asserts “reproductive justice goes beyond the pro-choice/pro-life debate and has three primary principles: (1) the right to have a child; (2) the right now to have a child; and (3) the right to parent the children we have [in safe communities and conditions]” (9). When I use the term the ‘right to have a family’ it is drawing upon these three tenets central to reproductive justice and acknowledges the history in advocating for the reproductive experiences of women of color and other multiply marginalized individuals.12 It should be noted that other infertility stakeholders have more recently adopted a reproductive justice approach to discussions of infertility. For instance, the March 2023 publication of Fertility and Sterility focused explicitly on moving beyond recognizing the racial and ethnic disparities in women’s reproductive health and have pushed for more action-oriented approaches that seek to align with the reproductive justice movement.13 By collective fatigue, I refer to the multiple experiences of fatigue represented the photovoice submissions. These include financial, emotional, and even physical fatigue. Collectively, they produce the experience of misconception fatigue.14 The toll of various treatments, doctor appointments, and time devoted to attempting to become pregnant can physically impact an infertile person and contribute to fatigue.15 A 2020 Forbes article written by Pragya Agarwal documents the retaliation some women in the workforce face when actively attempting to become a parent and how discrimination is heightened for women who need assisted reproductive technology to become pregnant.Additional informationNotes on contributorsMaria NovotnyMaria Novotny is an Assistant Professor of English at the University of Wisconsin-Milwaukee. Her research considers how reproductive health patients advocate for health care through her collaborations with The ART of Infertility. Her co-edited collection Infertilities, A Curation portrays the myriad voices and perspectives of individuals who experience infertility and difficulty in family building using art and writing as mediums for personal expression. Other scholarship related to the intersections of infertility, rhetoric, and advocacy has been published in Community Literacy Journal, Peitho, and Technical Communication Quarterly.

This experience report offers an applied example of coalitional communication design, written collaboratively by a white faculty member for a student grant writing program and a Black executive director of a community organization. Highlighting the needs, thought processes, and practical considerations of doing antiracist technical communication work collaboratively from varied identity positions, we detail an ongoing effort to redesign a Black community organization's public voice to honor Black humanity and communal healing. This example spotlights the possibilities of coalitional technical writing that deeply engages with and supports community needs, one way to meet the challenge of TPC's social justice imperative.

Teaching online students to collaborate effectively with community partners and to solve problems through service-learning projects are “on trend” topics for technical communication faculty. This article presents collaboration specifics as well as the author's Collaborative Communication Framework (CCF) to show the types of communication needed to work well with community partners/clients in service-learning. Tips for teaching, including using the CCF and service-learning, will be highlighted so faculty can make choices about how to meet curricular goals while addressing community partner/client needs. Resources for teaching will be offered. Successful student projects will show detailed examples of key ideas throughout the article.

Relying on rhetorical analysis, this article explores the rhetoric and ethics of a particular type of designer- and player-created technical communication genre, video patch notes, to further explore how various technical communication genres structure the experience of play. By providing a case study of official video patch notes for the game Overwatch in combination with Youtube user dinoflask's satirical fan made videos, the article examines both developers’ communication practices and the ways in which players creatively negotiate and re-purpose these practices in order to illustrate how such tactical technical communication remixes sustain a subtle dialogue between players and developers. This dialogue in particular illuminates pain points between stakeholders (in this case, discrepancies between developer intent and player experience) in ways that could potentially offer a means of persuading particularly ideologically fixed audiences, highlighting how practitioners might use tactical technical communication with activist intent.

This study analyzes 295 tweets by four U.S. companies engaged in discovering a vaccine for COVID-19. Tweets were analyzed to understand how their Twitter feeds balanced corporate and product branding (vaccine, medicines, etc.) and disseminated scientific information relating to COVID-19. The results suggest that these companies were actively embedding technical information about COVID-19 in their corporate and product branding. Tweets providing technical and scientific information about the progress made toward developing a COVID-19 vaccine garnered high levels of user engagement from their target audience. Findings from this study indicate the growing importance of technical communication in corporate settings during a public health crisis.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> Fluent and accurate speaking is an essential set of skills that engineering students strive to achieve, as they can lead to better job placement and a promising future. This article documents a speaking assessment carried out among 120 engineering students who have undergone two semesters of Technical English courses in the final year of their study. The students from diverse departments opted for the English for Competitive Exams elective course to improve their English language proficiency. The objective of the elective is to train the learners in essential language components for facing high-stakes competitive exams with an integrated language skills approach. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> This linguistics-focused study documents a cluster strategy, a pedagogical attempt at speaking, with a culminating self-reflection phase. The strategy cluster was thoughtfully designed and integrated throughout the semester to enhance the students' speaking competency. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. How do learners perceive the effectiveness of speaking skills practice given to them in the online sessions? 2. What benefits through feedback have learners achieved during these sessions? 3. How do students perceive the role of self-directed efforts toward improving their speaking skills? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methods:</b> Students were trained on speaking skills as part of a semester-long online course, and an assessment for speaking skills was designed in which students answered 10 self-reflective questions about their perception and usefulness of practice, feedback from the instructor and peers, and self-directed efforts. Each student's recorded audio file of an average of 11 minutes 24 seconds was uploaded to the learning management system (LMS) as part of the assessment. A qualitative and interpretative investigation of their answers reflecting their learning experiences during the semester, based on the activities and self-regulation, and their self-rating were analyzed thematically. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results and discussion:</b> The findings of the metainvestigation show significantly valuable insights with potential implications on the language teachers’ perception of teaching speaking skills in the classroom, especially in the current online environment. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> We conclude that using the strategy cluster comprising practice, feedback, and self-directed efforts with a culminating phase of oral self-reflection is highly beneficial in developing speaking skills in engineering courses focusing on technical communication.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> Technical writing is a critical professional skill for engineers, but engineering students often perceive writing as less important. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> Research suggests feedback, revision, and reflective writing support conceptual learning. However, just as student beliefs about intelligence impact engagement and learning outcomes, beliefs about writing may likewise affect how valuable writing is to learning. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. Do student beliefs—expressed in reflections—depict writing as a learning process or as a deterministic artifact? 2. To what extent do these expressed beliefs explain variance in their conceptual learning in a chemical engineering laboratory course? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research methodology:</b> A design-based research study was conducted in three semesters of an upper division chemical engineering laboratory course to jointly study the use of feedback, revision, and reflection, and to develop contextualized theory about the relationships between these and students’ conceptual learning. Students’ writing was analyzed qualitatively. Regression modelling explained variance in scores of students’ conceptual understanding. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> We found that students who elaborated on errors and corrections scored significantly lower on conceptual understanding in their final submission, while students who described writing as an ongoing process scored significantly higher on conceptual understanding in their final reports. We found a similar trend for students who completed a second cycle, and especially that a focus on perfecting a written artifact corresponded to lesser gains. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> Our findings lend support for assisting engineering students to approach writing as a developmental and learning process and for engaging them in multiple rounds of feedback, revision, and reflection across their programs of study.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Introduction:</b> Engineering students benefit from understanding the role of technical communication in the professional workplace. This article examines the communication coefficient (CC), a new method for grading student technical communication intended to help students better understand this role. Its goal is to encourage students to treat their communication with the same importance that it has in the professional workplace. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">About the case:</b> The core philosophy of the CC method is that audiences perceive technical work more positively when it is communicated well and more negatively when it is not. The method captures this philosophy mathematically: students’ grades result from multiplying the points earned for technical content by a number—the coefficient—representing how well they communicated that content. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Situating the case:</b> The CC method is rooted in established principles, such as holistic grading and the separate yet simultaneous consideration of content and communication. It is novel in how it combines these principles into a grading technique. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Approach:</b> The CC method was employed in three undergraduate engineering classes at the United States Military Academy during the spring 2020 semester. Student and instructor feedback were collected to gauge the pros and cons of the method and whether it is worth fielding on a larger scale. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Discussion:</b> The CC method was found to encourage better student communication, although mixed student and instructor opinion suggest that changes to the method and the way that it is messaged are necessary. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion:</b> The CC method warrants further study and consideration of its usefulness in other departments and institutions.

Our largest multidisciplinary problems outpace disciplinary training designed to reinforce boundaries. Using an interdisciplinary conversation about adolescent brain imaging, I argue that disciplinary stances (interdisciplinary, transdisciplinary) operate like rhetorical stases, helping diagnose where conversations build or diverge among experts. Because what constitutes interdisciplinarity is contested, mapping rhetorical features of each disciplinary stance stabilizes definitional debates by grounding interactions in specific discursive practices and offers technical communicators ways to facilitate and participate in stronger crossdisciplinary communication.

This article reports on an interview-based study with COVID-19 vaccine trial participants (n = 40) and addresses three strategies participants used to localize vaccine communication for their communities: (1) presenting embodied evidence, (2) demystifying clinical research, (3) operationalizing relationships. These strategies contribute to understandings of embodiment, relationships, and localization in technical and professional communication (TPC). They also show how participants used TPC to resist dominant individualist approaches to health and to practice collective care.

This Methodologies and Approaches piece interfaces conversations about social justice pedagogies in technical and professional communication (TPC), Black TPC, and online TPC instruction to discuss the social justice affordances of Slack in online instruction. Drawing on our experiences using Slack within an online graduate course during the COVID-19 pandemic, we consider how Slack supports pedagogical community building and accessibility in online instruction before presenting a framework for assessing instructional technologies in terms of social justice.

While entrepreneurship is a pervasive cultural concept, it is not universally applicable. Drawing on a year-long study with nonprofit workers, this piece articulates a frame for understanding technical and professional communication work within nonprofits rooted in comradeship, which privileges community needs, everyday people, listening, and solidarity across stakeholder groups. Such a frame offers a more nuanced understanding of how accountability frames the work of nonprofit employees and other stakeholders dedicated to social justice.

ABSTRACTThis article argues that game design can be used to teach design thinking within a pedagogy of making. It analyzes qualitative survey responses from 12 writing teachers who asked students to design social justice games and argues that games not only give students practice in design thinking but that, as multimodal, embodied systems, games can enact social theories and, as such, be a way for students to empathize with and design for wicked social problems.KEYWORDS: Computer-based learningcritical theorypedagogical theoryrhetoric of technologysocial theoryusability studies Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationNotes on contributorsRebekah Shultz ColbyRebekah Shultz Colby is a Teaching Professor at the University of Denver. She has co-edited The Ethics of Playing, Researching, and Teaching Games in the Writing Classroom and Rhetoric/Composition/Play through Video Games. She has published articles on using games to theorize and teach rhetoric and technical writing in Computers and Composition and Communication Design Quarterly.

In this article, I argue that the accelerated adoption of political technology during the COVID-19 pandemic evinces exigency for a rhetorically grounded framework to teach, research, and practice political technical communication (PxTC) as a sub-discipline. As a starting point, I use a rhetorical genre studies approach to identify political social actions that separate political communication technologies into four distinct genres: election, electioneering, constituent services, and punditry.

Ryan Baxter graduated from the University of Michigan College of Literature, Science, and the Arts in 2017 with a BA in English language and literature. Following this, he completed a master of letters on the Gothic imagination at the University of Stirling in 2019. He is currently a master's student in English at Central Michigan University on the lookout for opportunities to gain teaching experience. His research interests include the Gothic from the late eighteenth century to the present, cinema and broadcast cultures in Britain and Ireland, theories of haunting and spectrality, epistemology, landscape studies, and spatial theory.Kelly L. Bezio is associate professor of English at Texas A&M University-Corpus Christi, where her research and teaching intersect with and inform the fields of cultural studies, biopolitical theory, American literature before 1900, critical race studies, literature and science, and health humanities. Her interdisciplinary scholarship foregrounds how insights from the past help us understand how to combat inequity in the present moment.Mark Brenden is a PhD candidate in writing studies at the University of Minnesota, Twin Cities, where he also teaches writing classes. His current research investigates the digital transformation of higher education, particularly as it relates to writing pedagogy.K. Narayana Chandran currently holds the Institution of Eminence Research Chair in English and Cultural Theory in the School of Humanities/English at the University of Hyderabad, India. An occasional translator and writer in Malayalam, he has been teaching a wide variety of courses and publishing papers in Anglo-American literatures, critical and reading theories, comparative and translation studies, and English in India—its history and pedagogy.Tyler Jean Dukes is a doctoral candidate and graduate instructor at Texas Christian University. She specializes in early British literature and the medical humanities. She is also a childbirth doula, a role that informs her scholarly pursuits as she investigates the connections between storytelling and healing. To attend one of her in-person or virtual narrative medicine workshops, please visit https://dfwnarrativemedicine.com/.Sandy Feinstein's scholarship ranges across early literature, most recently on Margaret Cavendish and Marie Meurdrac in Early Modern Women; and on Mark Twain and heritage management forthcoming from Studies in Medieval and Renaissance History. She has also published creative non-fiction on reading Connecticut Yankee in King Arthur's Court during COVID-19. Cowritten articles with Bryan Shawn Wang appear in New Chaucer Society: Pedagogy and Profession, CEA: The Critic, and Angles: New Perspectives on the Anglophone World, among others.Ruth G. Garcia is an associate professor of English and Core Books at CUNY and cocoordinator at New York City College of Technology, CUNY. Her recent work includes “Fanny's Place in the Family: Useful Service and the Social Order in Mansfield Park” in Lit: Literature Interpretation Theory.An experienced teacher, scholar, and administrator, Sara M. Glasgow has served in higher education for over twenty years. She is currently dean of liberal arts at North Central Michigan College. Prior to coming to North Central, she was professor of political science at the University of Montana Western (UMW), where she was honored as the CASE/Carnegie Professor of the Year for the state of Montana (2013). While at UMW, she taught core courses in American government, theory, international relations and strategy, and political economy, as well as basic and advanced courses in research methodology. She also offered depth learning opportunities in Norse history and culture as part of the university honors program, and majors’ courses in the history and politics of illness, her research focus. She holds a BA in international studies and Spanish from Virginia Tech; an MS in international affairs from the Georgia Institute of Technology; an MA in English language and literature from Central Michigan University; and an MA and PhD in government and politics from the University of Maryland.Dana Gliserman-Kopans is professor in and chair of the Department of Literature, Communication, and Cultural Studies at SUNY Empire State College. Her research centers on the literature and culture of late eighteenth-century Britain, though the pandemic and eighteenth-century epistemologies have been a recent (and necessary) focus. Her teaching interests are far wider, spanning from Gothic literature to the medical humanities. She also serves as the associate editor of The Burney Journal.Eva Sage Gordon teaches writing at Baruch College, CUNY. She has book chapters forthcoming in Innovative Practices in Creative Writing Teaching, edited by Graeme Harper; and Authorship, Activism, and Celebrity: Art and Action in Global Literature, edited by Ruth Scobie and Sandra Mayer.Jennifer Horwitz received her PhD in literature from Tufts University and is a lecturer at the Rhode Island School of Design. Her research focuses on representations of education in multi-ethnic US literature that help envision and enact the teaching needed in this time of climate crisis.William Kangas returned to college after twenty years as a journalist to complete his MA in English composition and communication at Central Michigan University, while working as a high school substitute teacher and consultant at CMU's Writing Center. He currently is an adjunct instructor candidate for a local community college and will be entering his second year of study for an MA in strategic communication from Michigan State University.Robert Kilgore is associate professor of English at the University of South Carolina Beaufort (USCB). He is currently the president of USCB's chapter of the American Association of University Professors.Kristopher M. Lotier is associate professor of writing studies and rhetoric at Hofstra University, where he teaches courses in first-year writing, professional communication, and digital rhetoric. He is the author of Postprocess Postmortem and has published articles in Pedagogy, Enculturation, and College Composition and Communication.Xiomara Trinidad Perez is a junior studying journalism at Hofstra University, with a minor in fine arts. She hopes to work in the publishing and news industry, as well as in any area that deals with visual media. She finds enjoyment in creative writing, curating visual media, and conducting research.Aidan Pierre was born and raised in Atlanta, Georgia. He is a junior at Hofstra University, majoring in film and minoring in history. He has produced, written, and directed numerous short films and is a teaching assistant for an Introduction to Film Production course. He is a part of the Rabinowitz Honors College and has been on the provost's list for two semesters. Outside of class, he enjoys spending his time reading literature and baking bread.Timothy Ponce holds a PhD in English and a certificate in teaching technical writing from the University of North Texas. In addition to serving as an associate professor of instruction at the University of Texas Arlington (UTA), he also serves as the coordinator of internships and coordinator of technical writing and professional design in the Department of English.Elizabeth Porter is an assistant professor of English at Hostos Community College, CUNY. She is a scholar in the fields of eighteenth-century British literature, women's writing, and composition pedagogy. Her work has been published in Eighteenth-Century Fiction, Digital Defoe: Studies in Defoe and His Contemporaries, and ABO: Interactive Journal for Women in the Arts, 1640–1830.Jody R. Rosen is an associate professor of English and OpenLab codirector at New York City College of Technology, CUNY. Her recent work includes the coauthored “Supporting Twenty-First-Century Students with an Across-the-Curriculum Approach to Undergraduate Research” (2020) in Scholarship and Practice of Undergraduate Research.Prameet V. Shah is a sophomore at Hofstra University. He is majoring in pre-medical studies and minoring in biochemistry.Christy Tidwell is associate professor of English and humanities at the South Dakota School of Mines and Technology. She teaches a wide range of classes, including composition, STEM communication, science fiction, environmental ethics and STEM, and introduction to humanities; and her writing most often addresses intersections between speculative fiction, environmental humanities, and gender studies. She is coeditor of Gender and Environment in Science Fiction (2018), Fear and Nature: Ecohorror Studies in the Anthropocene (2021), and a special issue of Science Fiction Film and Television on creature features and the environment (2021).Bryan Shawn Wang is an associate teaching professor in biology at Penn State Berks. He has a background in protein engineering and synthetic biology. He has recently published on student choice and learning in Prompt: A Journal of Academic Writing Assignments; on reviving ecologies in South Central Review; and, with Sandy Feinstein and Samantha Kavky, on interdisciplinarity and de-extinction in Comparative Media Arts Journal.Rachael Zeleny is assistant professor of English and integrated arts at the University of Baltimore. Her early research is dedicated to the multimodal rhetoric of the nineteenth-century actress. Her current research explores ways to gamify the classroom using virtual escape rooms and methods of incorporating experiential learning into virtual spaces. She conducts workshops on integrating these methods into the classroom.

AbstractOn Wednesday, March 11, 2020, the author received an email that would change the course of his teaching for the following twenty-four months. The university-wide communication indicated that, due to the emerging COVID-19 crisis, all classes, activities, and university business was suspended, with the email further instructing faculty to wait at home for more details. As the author mulled over the educational shifts ahead of him, his training as a technical communicator—and more specifically his knowledge of user-experience (UX) and design thinking—kicked in, offering him a set of tools he could pull from as he sought to create courses that reflected the quickly shifting needs of his students. In this article, the author discusses how the use of design thinking expands the limited conversations about course co-creation, a practice that leads to more effective and equitable course designs. The author additionally uses his experience employing design thinking in the creation of his Shakespeare seminar course as a case study, demonstrating the value that the collaborative nature of design thinking has for pedagogy.

Telemedicine is an alternative healthcare delivery system whereby patients access digital technology to consult with a physician virtually. Patients first interact with telemedicine via a consumer-facing website. Telemedicine promises numerous benefits to patients, such as increased access to healthcare, yet poor usability of the telemedicine user interface (UI) may hinder patient acceptance and adoption of the service. The telemedicine UI moderates patients’ ability to utilize telemedicine, and therefore it must be usable, but it must also be rhetorical to motivate patients to perform certain actions. Digital rhetoric refers to UI elements that influence user actions and knowledge and is tied to usability because of these same human–computer interaction (HCI) factors. This study examined the usability of three telemedicine provider UIs and by identifying usability problems, reveals digital rhetoric that is significant to telemedicine UIs. The article concludes by offering heuristics of digital rhetoric that lead to optimal usability.

Through a case study of a popular food and recipe blog (Pinchofyum.com), this article details how two content creators practicing an advertising-based business model built a loyal audience and profitable business. A content analysis of the income reports published by the site's creators found that their advertising-based business model incentivized them to (a) segment their audience, (b) surveil their audience, and (c) automate interactions with their audience. This incentive structure led the content creators to employ an inconsistent and often problematic persona of their intended audience as they aimed to scale their ability to build trust with a rapidly growing audience. These findings provide guidance for aspiring online entrepreneurs and technical communicators desiring to understand the implications of distributing their content on platforms funded through advertising.

Although retrospective project reports are common in the materials development literature, accounts of textbook writing sessions are rare; so too are accounts of open textbook production. Open textbooks are learning resources that are free to use and oftentimes adapt by virtue of their copyright permissions. The authors used concurrent verbalization and interviews to document writing episodes while preparing their first book, an open textbook devised for corequisite technical writing courses. Corequisite designs pair content courses with explicit skill-building modules as a means to support underprepared learners in higher education in the United States. Qualitative content analysis of the data revealed how teaching and other praxis influenced the open textbook’s composition: in the authors’ applications of technical writing principles, pedagogical reasoning skills, and nonteaching work. The findings may encourage open textbook writers to exploit their established composing practices and knowledge bases to proceed with textbook production. In addition, the article highlights the usefulness of concurrent verbalization to textbook research and identifies the various materials development opportunities open textbook projects provide. It also contributes to the underresearched area of textbook production by exposing the complexities of open textbook development and how two novice authors negotiated them during writing episodes.

This study reviews the current underlying theories relevant to writing centers as well as the research methods being used in the early 21st century. The first section covers the theories used in writing center scholarship from the 1980s onward based on influential articles and texts. The second section covers published research both in the Writing Center Journal (WCJ) and other publications from 2010 onward and discusses the current state of research methods. Readers may not be aware of some of the fine divisions of theory; for example, the distinction between collaborative learning and social constructivism. Researchers may benefit from the overview of methods, which covers the most popular and current methods (survey and textual analysis) and promising but little-published research methods, such as ethnography. Keywords : collaborative learning, social constructivism, writing as a social process, Zone of Proximal Development, scaffolding, cognitivism, feminism, transfer of learning, threshold concepts, tutoring encounter, social and environmental justice, survey, mixed methods, textual analysis, descriptive studies, theoretical research, archival research, quasi-experiment, quantitative methods, narrative inquiry, grounded theory, case study, usability, ethnography

In Designing Multilingual Experiences in Technical Communication, Dr. Laura Gonzales proposes a radical rethinking of the motivations, methods, execution, and interpretation of multilingual research in technical communication. Gonzales rejects classical technical communication models, which posit the technical communicator and translator as mere transmitters of information. Perhaps more important, Gonzales rejects current common practices in multilingual research and their dismissive assumptions (whether implicit or explicit) about speakers of languages other than English, typically in communities of color or the Global South.

Yvonne Cleary's The Profession and Practice of Technical Communication (2022) offers a narrative survey on communication design/technical communication as an academic field of study but also builds bridges between academic work (both pedagogical and research-oriented) to work environments and practitioners in the professional realm. Because of the book's organizational structure and approachable text, Cleary is highly successful both in her research and the presentation of it, creating a valuable resource for students and providing insight for field practitioners.

US healthcare is a complicated system not just for US-born citizens but also international students in the US. While universities inform international students about how US healthcare functions, these students still struggle with navigating healthcare owing to the cultural and technical challenges they face with the system. This paper investigates how US healthcare information can be conveyed effectively by universities so that international students navigate healthcare with fewer challenges. This research was conducted using qualitative methods with 12 international student participants at a US university. Using the collected data, the study provides recommendations to improve healthcare communication on campuses and insights to increase the scope of this study to further investigate international students' healthcare access challenges.

Given the rise in business and technical writing (BTW) courses in writing programs and English departments, there is a need to develop not only a pedagogy for BTW but one that considers BTW’s institutional context. Context is a problematic focus for pedagogy, as we have seen in recent scholarship on student writing, theory of genre, and transferability of skills to other academic disciplines. That scholarship views the uncertain and unclear contexts of academic composition courses and their genres as preventing the full student understanding of genre that is needed for students to develop transferable writing skills. The continuation of that scholarship into BTW regards the instruction of BTW, as inside academia rather than within the workplace, as suffering from similar concerns with context. Rather than viewing BTW as downstream from or supplemental to composition instruction, this article argues that we should examine the genres of BTW as unique in their contingency to the writing process and yet just as able to pursue the goals of composition instruction and liberal arts education as first-year composition (FYC) courses. By focusing on the reader of BTW genres as determinant in the contingency of the writing situation, we see BTW as less problematic than FYC in its support of key composition goals such as the creation of original arguments and effective management of supporting materials. The awareness of readership and argumentation allows for a pedagogy supportive of contingent and part-time faculty as well as full-time composition faculty regardless of their respective professional experience.

Significant research has been conducted in the past several decades on best practices in providing feedback to students’ writing. Over the past two decades, feedback methods have evolved as writing classes have transitioned from face-to-face traditional classrooms to online classrooms and as technology has advanced. Written feedback has moved from handwritten notes in the margins of a paper to typed feedback using commenting tools. Audio feedback has gone from the cassette tape to the MP3 file. One of the most recent trends in feedback to students’ writing is in video form using screencasting technology. Video feedback through screencasting is especially beneficial in the technical writing classroom, where students often need to see the problems in their document. Students often benefit from seeing why they need more white space, why their graphics are not clear, why their alignment is off, why their instructions are not precise for their audience, why their numbered steps are not developed correctly, and why a host of other design principles could be improved. Moreover, video feedback through screencasting technology is becoming more popular in the workplace. Exposing students in technical writing classes to screencasting feedback has the potential not only to improve their writing but also to enhance their readiness for the workplace.

The idea that engineers are graduating without the necessary communication skills, specifically written communication, is not new. In the past 25 years, changes have been made both in accreditation requirements and in engineering program curriculums to work to improve students’ writing skills and make their writing better align with the needs of industry, and research is emerging that considers industry standards and how those standards can be applied to the classroom. One challenge is that the characteristics of quality writing are not always the same for the industry and the classroom, which can create problems for new graduates entering the workforce. This article looks at how effective writing is defined by both academics and professional engineers. Drawing on a study by Cunningham & Stewart (2012), which researched the criteria professional engineers consider essential in effective writing, this article provides the results of a survey of instructors of introductory professional and technical writing classes. The survey was designed to determine the characteristics the instructors use when grading writing assignments. The results are then compared to the characteristics of quality writing as identified by the engineers. In addition, the article reviews assessment rubrics to identify criteria used when evaluating writing and compares these criteria to the qualities of effective writing as determined by the Analytic Writing Continuum, part of the National Writing Project. After determining gaps between industry and academics, the article considers ways to bridge those gaps, including working with professional engineers to obtain sample documents, increasing reading and evaluation of engineering documents in professional and technical writing classes, and using interdisciplinary approaches to course design and instruction.

Concerns about teaching structured authoring, which is the use of software in technical writing to allow automatic textual reuse and reassembly, have been woven into the debate about what role technologies should play in preparing technical writing students for ‘real world’ needs since the late 1990s (see Brumberger & Laurer, 2015; Carnegie & Crane, 2019; Kimball, 2015; Rainey et al., 2018). Vee (2017) and others have argued that fundamental aspects of writing software code, many of which parallel structured authoring, are now required literacies. Indeed, as Gentle (2017) demonstrates, the difference between those writing code and those writing structured authoring continues to shrink. Helping to develop technical writers to understand this overlap remains a significant challenge. This article suggests that this challenge might be met by using an open-source interactive fiction authoring platform called Twine, which provides many of the building blocks of structured authoring while teaching fundamental aspects of coding. However, this approach is not without its perils. Through analyzing the findings of a two-year study, this article identifies potential avenues for success as well as potential pitfalls to be mindfully considered.

To support collaborations between technical communicators and nonprofits, this article outlines a framework for composing public events. The article develops a technical and professional communication (TPC) lens for public events and then draws that together with a case study of a nonprofit’s strategies for their public event. Through this work, the article outlines a framework for organizing and managing public events that can engage challenging publics around complex information.

This article offers a theoretical intervention into the work on posthumanism in technical and professional communication (TPC), an intervention that encourages the field to recognize relationships between objects and users in different ways. Our intervention draws on the work of Deleuze and Guattari to reimagine how TPC tends to think about the concept of assemblage. We apply this other view in makerspaces, illustrating what it buys us for practice and theory in complex sociotechnical contexts.

ABSTRACTThis article builds four composite characters from the international Zika response to demonstrate each role’s position relative to inclusive health communication. I argue that a lack of jurisdictional stasis is at play in decision-making practices about transnational risk communication approaches. During emergency health responses, this lack of jurisdictional stasis functions to maintain the status quo in order for stakeholders to leverage their power in prioritizing local deliberations in transnational public health discourse and decision making.KEYWORDS: Transnationalstasishealth communicationcommunity engagement Disclosure statementNo potential conflict of interest was reported by the author(s).Notes1. In keeping with norms of global health discourse and of the context of this study, I preserve the gendered language used by the organizations throughout this manuscript that refers to women and girls. Terms such as “women of reproductive age” are consistent with the WHO and were used nearly exclusively to refer to people with uteruses who could be affected by Zika in utero or by giving birth to a child with congenital Zika syndrome. This term also reflects the history of gender-based violence that has predominantly affected people assigned female at birth. That said, the author acknowledges that this language can be harmful and reductive, particularly because transgender and non-binary people with uteruses are reproductive agents and that people who identify as women of reproductive age may not be able or choose to reproduce.2. More recently, the global health discourse community has dropped “communication” from the disciplinary title to account for the various way that behavior change interventions can be broader than what’s traditionally considered “communication.”3. Often, in my experience, these issues were tabled for pandemic preparedness discussions or for “lessons learned” documents meant to support future outbreak responses.4. All names of individuals and organizations in the narrative composites are fictional.5. Here, I reference Galison’s (Citation1997) trading zone, referred to by Wilson and Herndl (Citation2007) in their argument that a knowledge map created a boundary object to facilitate understanding of how knowledge from different areas within the interdisciplinary group that they were working with created a zone through which knowledge important to disparate parties about a shared area of concern could pass.6. For more on empowerment, refer to chapter 4 of Dingo’s (Citation2012) Networking ArgumentsAdditional informationNotes on contributorsJulie GerdesJulie Gerdes is an assistant professor of technical and professional writing and rhetoric at Virginia Tech. She works at the intersection of technical communication and global public health. Her interdisciplinary research examines methodologies for understanding and implementing inclusive risk communication, particularly during public health emergencies.

Student self-analysis and reflective work can be useful components of the writing classroom. This article examines a student self-diagnostic tool, developed by the author, which can elicit closer attention paid to the student’s own writing, analysis, and research processes and to other desirable outcomes the teacher’s learning plan may be pursuing. This tool, the Genre Understanding Sheet or GUS, has been successfully deployed in a variety of writing courses such as introductory composition, business and professional writing, and technical communication. The article examines the GUS and its development and rationale, reviews the underlying science and theory-work which inform its design, offers advice for integrating it into the writing classroom and making productive use of student output, and concludes with a discussion of benefits and the optimal motivation for teachers who choose to deploy it in their own classes. An annotated sample GUS is included.

This paper suggests adding a social justice framework to the questions that Kostelnick suggests to help students investigate culture in “Seeing Difference.” Using visual rhetoric to teach technical communication is beneficial for students; however, problematic representations of culture may unintentionally appear in visual design and are easy to overlook. Using a social justice framework that promotes a contextual study of culture should allow technical communication instructors to prepare students to investigate the social and political aspects of culture. This paper, therefore, revisits “Seeing Difference” and asks that technical communication instructors guide students to research sociopolitical aspects of culture and visuals to develop designs that are interculturally appropriate.

Instruction in cartographic or map literacy in technical communication courses can support pedagogies promoting social change. Students must develop an ability to read, understand, interpret, use, and critique maps in technical communication contexts. This article argues that attention to cartographic literacy can build on existing visual literacies to promote critical understanding of how to use and create maps that engage with issues related to social change. A description of a sample assignment is included to introduce cartographic literacy in undergraduate technical communication courses. Student map examples support the conclusion that students benefit from instruction in cartographic literacy and that cartographic literacy can be an important component of technical communication pedagogies that work toward social justice.

Scrum is an increasingly important project management framework that has had limited study in technical communication (TC) and TC classrooms. While research has found student collaborations to be both frustrating and challenging, it has found Scrum to be a scaffolding framework that can improve student interactions and outcomes. Therefore, to determine whether Scrum affects the peer assessments of collaborative teams as well as project grades, this quasi-experimental classroom study compares the midproject and postproject peer assessments and grades of advanced TC students who used Scrum as a framework for collaboration against those students who did not use Scrum in their collaborations. The study found that students who used Scrum rated their team members significantly higher on some peer assessment measures and earned significantly higher grades than did those students who did not use Scrum. Additionally, students in the Scrum protocol reported satisfaction with their group experience broadly but did not report satisfaction with Scrum itself.