Heather Brook Adams is assistant professor of English at the University of North Carolina (UNC) Greensboro. Her research investigates discourses of gender, reproduction, and shame as well as decolonial/intersectional methodologies. Adams's work has appeared in journals such as Quarterly Journal of Speech, Rhetoric Review, and Women's Studies in Communication. Her monograph, Enduring Shame: A Recent History of Unwed Pregnancy and Righteous Reproduction, is forthcoming from University of South Carolina Press. Adams has been granted funds for implementing undergraduate research while teaching at the University of Alaska, Anchorage as well as at UNC Greensboro. Currently she teaches courses on contemporary rhetoric, rhetorics of health and medicine, and advocacy and argumentation.Brian Cooper Ballentine is senior vice president for strategy and senior adviser to the president at Rutgers University. His research focuses on humanistic notions of value within the context of the modern universities, student debt, and the pressures of economic valuation and market forces. He has served as chief of staff to the president at Rutgers, as the director of the university's office for undergraduate research, and as research director at a global consulting firm. He holds a PhD in comparative literature, with a focus on classical reception in the English Renaissance, from Brown University.Laura L. Behling is provost at University of Puget Sound. She edited the Resource Handbook for Academic Deans (2014) and Reading, Writing, and Research: Undergraduate Students as Scholars in Literary Studies (2010). Publications in literary studies include Gross Anatomies: Fictions of the Physical in American Literature (2008); Hospital Transports: A Memoir of the Embarkation of the Sick and Wounded from the Peninsula of Virginia in the Summer of 1862 (2005); and The Masculine Woman in America, 1890–1935 (2001). She taught at Palacky University, Czech Republic, as a Fulbright scholar and served as a Fulbright specialist at the American University of Bulgaria.Hassan Belhiah is associate professor of English and linguistics at Mohammed V University in Rabat. Previously, he held the positions of chair of the Department of English Language and Literature at Mohammed V University, associate professor of English and education studies at Alhosn University in Abu Dhabi, assistant professor at Al Akhawayn University in Morocco, and lecturer/teaching assistant at the University of Wisconsin–Madison. His publications have appeared in Classroom Discourse, Journal of Pragmatics, Modern Language Journal, Language Policy, and Applied Linguistics. He has coedited a book entitled English Language Teaching in Moroccan Higher Education (2020).Andrea Bresee is a recent graduate of Utah State University with a degree in English teaching and a composite in writing. While at Utah State University, Andrea served as an undergraduate teaching fellow for three upper-level English classes, as well as an undergraduate researcher for three separate studies. She was named the English Department Undergraduate Researcher of the Year in 2019 and has presented at three undergraduate research symposiums and conferences. Andrea now teaches seventh-grade English at Space Center Intermediate School in League City, Texas.Kendra Calhoun is a PhD candidate in the Department of Linguistics at the University of California, Santa Barbara. Her research examines the intersections of language, race, and power in face-to-face and social-media contexts. Her dissertation analyzes diversity discourse in US higher education and its effects on graduate students of color. She served as a research mentor and instructor to undergraduate students in the UCSB-HBCU Scholars in Linguistics Program, and she recently published on Black-centered introductory linguistics curriculum in Language.Anne Charity Hudley's research and publications address the relationship between English language variation and K–16 educational practices and policies. She is the coauthor of three books: The Indispensable Guide to Undergraduate Research: Success in and beyond College (2017), Understanding English Language Variation in U.S. Schools (2011), and We Do Language: English Language Variation in the Secondary English Classroom (2013). She is the author or coauthor of over thirty additional articles and book chapters. She has worked with K–12 educators at both public and independent schools throughout the country. Charity Hudley is a member of the Executive Committee of the Linguistic Society of America (LSA).Dominic DelliCarpini is the Naylor Endowed professor of writing studies and dean of the Center for Community Engagement at York College of Pennsylvania, where he also served thirteen years as writing program administrator and five years as chief academic officer. He founded and administers the annual Naylor Workshop on Undergraduate Research and is coeditor of the Naylor Report on Undergraduate Research in Writing Studies (2020) as well as other articles on this topic. DelliCarpini served as president of the Council of Writing Program Administrators, secretary of the Conference on College Composition and Communication (CCCC), and as a member of the CCCC's Committee on Undergraduate Research.Mariah Dozé is a 2020 graduate of Emory University, where she received a BA in African American studies and sociology. While at Emory, she served as a research assistant studying racial disparities in capital punishment and a writing tutor, among many other positions. Dozé’s research exploring the intersection between rhetorical studies and social justice was awarded publication in the peer-reviewed scholarly journal Young Scholars in Writing. For this accomplishment, she was recognized as an Emory Undergraduate Research Program featured researcher. She is now a Georgetown Law 1L and intends to specialize in human rights law.Cecily A. Duffie is a PhD student in English literature at Howard University. She graduated cum laude from the University of Florida with a BA in African American studies with a concentration in journalism. Her master's thesis was on cycles of postmodernism in the work of contemporary Black women writers, particularly Terry McMillan and Toni Morrison. She has been selected as an UC/HBCU Initiative scholar, NeMLA panelist, and Howard University Research Week panelist and presenter. She has also been published by the Miami Herald. She writes Tudor-era historical fiction and southern Black gothic fiction.Jeremy Edwards is a PhD candidate in the Gevirtz Graduate School of Education at the University of California, Santa Barbara. His research examines higher-education practices and policies that impact college access and student development. His dissertation explores the relationships between Black students and the UC system in thinking about levels of support and advocacy for Black students on recruitment, retention, and postgraduation career plans. He was a co-instructor for the UCSB Engaging Humanities Initiative, was a 2019 graduate fellow of the Andrew W. Mellon Foundation, and served as a coordinator and mentor of the UCSB-HBCU Scholars in Linguistics Program.Jenn Fishman, associate professor of English and codirector of the Ott Memorial Writing Center at Marquette University, is a widely published, award-winning scholar and teacher whose current work addresses community writing and listening, longitudinal writing research, and undergraduate research in writing studies. She has edited special issues of CCC Online, Peitho, and Community Literacy Journal, as well as The Naylor Report on Undergraduate Research in Writing Studies (2020), and contributed national professional leadership through various roles, including inaugural cochair of the CCCC Committee on Undergraduate Research and president of the Coalition of Feminist Scholars in the History of Rhetoric and Composition.Lauren Fitzgerald is professor of English and director of the Wilf Campus Writing Center at Yeshiva University where she recently chaired the Yeshiva College English Department. With Melissa Ianetta, she edited Writing Center Journal (2008–13) and its first undergraduate research issue (2012) and wrote The Oxford Guide for Writing Tutors: Practice and Research (2015). She has also published on writing center undergraduate research in Writing Center Journal (2014) and the edited collection How to Get Started in Arts and Humanities Research with Undergraduates (2014).Hannah Franz is the Program Associate for Graduate Advisement at the Jack Kent Cooke Foundation. Her scholarship focuses on equity and inclusion in high-impact practices, such as undergraduate research and writing-intensive courses. She is coauthor of The Indispensable Guide to Undergraduate Research: Success in and beyond College (2017) and has published in Scholarship and Practice of Undergraduate Research.Collie Fulford is professor of English at North Carolina Central University. Her recent work on writing program development, writing across the curriculum, and the scholarship of teaching and learning has appeared in Pedagogy, Composition Studies, Across the Disciplines, and Journal of Effective Teaching in Higher Education.John S. Garrison is professor of English at Grinnell College, where he teaches courses on early modern literature and culture. He is coeditor of three essay collections: Sexuality and Memory in Early Modern England: Literature and the Erotics of Recollection (2015), Ovid and Masculinity in English Renaissance Literature (2020), and Making Milton (forthcoming). His books include Shakespeare at Peace (2018), Shakespeare and the Afterlife (2019), and Performing Gods in Classical Antiquity and the Age of Shakespeare (2020).Ian Golding is an assistant professor of English at the University of Cincinnati, Blue Ash. He is the editor of Queen City Review, an international journal of undergraduate research. His research addresses student agency, archival practices, and visual media.Kay Halasek is professor of English and director of the Michael V. Drake Institute for Teaching and Learning at Ohio State University. Halasek's research spans a range of topics within rhetoric and writing studies: feminist historiography, teaching writing at scale, collaborative learning, writing program administration, portfolio assessment, and basic writing. She is the author of A Pedagogy of Possibility: Bakhtinian Perspectives on Composition Studies (1999), which received the CCCC Outstanding Book award. As director of the Drake Institute, she leads enterprise initiatives in instructional support for faculty and graduate students and research on and policy development related to teaching and learning.Abigail Harrison graduated from the University of North Carolina at Greensboro (UNCG) in 2020. Her area of focus is English with minors in rhetoric and public advocacy and communication studies. While at UNCG, she participated in hands-on undergraduate research highlighting rhetoric in both historical and contemporary media. Her scholarship on rhetorical theory within university media centers can be found in the Communication Center Journal.Rachel Herzl-Betz (she/her) is the Writing Center Director and assistant professor of English at Nevada State College. She earned her PhD at the University of Wisconsin–Madison and began her writing center career at Carleton College. Her research focuses on intersections between disability, writing center studies, and educational access. Most recently, she has pursued projects centered on equity in Writing Center recruitment and the impact of “access negotiation moments” for disabled writing instructors. In 2017, her first novel, Hold (2016), received the Tofte/Wright Children's Literature Award from the Council for Wisconsin Writers.Katherine Hovland is an undergraduate student at Marquette University, double-majoring in writing-intensive English and data science. She was a member of a research team in the Ott Memorial Writing Center that studied the accessibility of writing on Marquette's campus.Kristine Johnson is associate professor of English at Calvin University, where she directs the university rhetoric program and teaches courses in linguistics, composition pedagogy, and first-year writing. Her work has been published in College Composition and Communication, Composition Studies, Rhetoric Review, WPA: Writing Program Administration, and Teaching/Writing: The Journal of Writing Teacher Education. An associate editor of Pedagogy since 2019, her research interests include writing program administration, teacher preparation, and undergraduate research.Rachael Scarborough King is associate professor of English at the University of California, Santa Barbara (UCSB). She is the author of Writing to the World: Letters and the Origins of Modern Print Genres (2018) and editor of After Print: Eighteenth-Century Manuscript Cultures (2020). She is also principal investigator for the Ballitore Project, a project combining archival research and digital analysis at UCSB Library's Special Research Collections.Joyce Kinkead is Distinguished Professor of English at Utah State University. In 2012, she was named a Fellow of the Council on Undergraduate Research. As associate vice president for research, overseeing undergraduate research, she instituted University Undergraduate Research Fellows, the Utah Conference on Undergraduate Research, and Research on Capitol Hill. Dr. Kinkead is a scholar of writing studies and undergraduate research; her titles on undergraduate research include the following: Researching Writing: An Introduction to Research Methods Undergraduate Research Offices and Programs (2016), Advancing Undergraduate Research: Marketing, Communications, and Fundraising (2010), Undergraduate Research in English Studies (2010), and Valuing and Supporting Undergraduate Research (2003).Danielle Knox is a Black creative writer who graduated from Howard University with a bachelor's degree in English. A prospective graduate student, her research interests include gender and sexuality across the African diaspora while noting the ways Black queer communities define and express themselves outside of a white Western context. She also desires to help challenge systemic inequalities, promote funding for public libraries, and support all forms of Black literature and art.Addison Koneval (she/her) is a doctoral candidate at The Ohio State University. Her work in rhetoric, literacy, and composition primarily focuses on culturally sustaining pedagogies. Most recently, she has been working with grammar education in first-year writing settings.Susan Lang (she/her) is director of the Center for the Study and Teaching of Writing and professor of English at The Ohio State University. Lang has extensive experience in teaching online and hybrid courses in technical communication at both undergraduate and graduate levels. She and colleagues at Texas Tech also developed Raider Writer, program-management software for large writing programs. Her research examines aspects of writing program administration, writing analytics, and technical communication. Her work has been published in College English, College Composition and Communication, Writing Program Administration, and Technical Communication, among others. She is the recipient of the 2016 Kenneth Bruffee Award for Best Article in Writing Program Administration and the editor-in-chief of the Journal of Writing Analytics.Bishop Lawton is a PhD student in history at the University of Illinois, Urbana-Champaign. His research interests include Pan-African Intellectual History, the history of precolonial African civilizations, and twentiethth-century Black movements. In further pursuit of his interests, in June 2020, Bishop became a writer for blackpast.org, the largest online encyclopedia of African American history.Ali Leonhard is an undergraduate at Marquette University, double-majoring in forensic science and philosophy. She was a part of the Ott Memorial Writing Center's research team that looked at the accessibility of writing on Marquette's campus.Hayden McConnell is an Elon University alumna. She graduated with a major in professional writing and rhetoric as part of the English Honor Society. Her research addresses the lack of video content that addresses the topic of rhetoric in an engaging manner while also using successful rhetorical strategies. Her work has many intentions, but the overarching goal is to begin providing more visually stimulating content that discusses rhetoric and its many branches for both new and current members of the field.John Henry Merritt is a senior English major and Mellon Mays fellow at Howard University. His research interests include African American fiction, postmodernism, literary theory, and the digital humanities. Currently, he is interested in using Twitter data to develop reader-response based analyses of blockbuster movies. His senior thesis examines the function of the underground as a setting throughout African American fiction. In his free time he likes to write code and study languages. After graduation, he hopes to pursue a PhD in English literature and get a puppy.deandre miles-hercules (they/them), MA, is a doctoral student in the Department of Linguistics at the University of California, Santa Barbara. They are originally from Prince George's County, Maryland, and obtained a BA in linguistics with minors in anthropology and African American studies from Emory University. Their research focuses on language as a nexus for the performance of race, gender, and sexuality in the domains of sociality and power, specifically as it pertains to Black, femme, queer, and trans communities. deandre currently holds a National Science Foundation Graduate Research Fellowship.Jessie L. Moore is director of the Center for Engaged Learning and professor of professional writing and rhetoric in the Department of English at Elon University. She is the coeditor of three books, including Excellence in Mentoring Undergraduate Research (2018). Her recent research examines transfer of writing knowledge and practices, multi-institutional research and collaborative inquiry, the writing lives of university students, and high-impact pedagogies. She served as Secretary of the CCCC, founded the CCCC Undergraduate Researcher Poster Session, and currently cochairs the CCCC's Committee on Undergraduate Research.Jamaal Muwwakkil (he/him), MA, is a PhD candidate in the department of linguistics at the University of California, Santa Barbara. Jamaal is originally from Compton, California, and transferred from Los Angeles City College to University of California, Los Angeles, where he earned a BA in linguistics. Jamaal's research focuses on political discourse, African American language and culture, and linguistic practices in educational and university contexts.Angela Myers is a professional writing and rhetoric alumna of Elon University. She was an honors fellow and a Lumen scholar, a two-year, competitive grant award earned by only fifteen Elon students each year. Her research addresses the rhetorical strategies of sexual violence prevention courses for undergraduate students.Sunaina Randhawa is a Marquette University alumna. She graduated in 2020 with a BA in English literature and minors in writing-intensive English, anthropology, and digital media. Along with a team of researchers from Marquette's Ott Memorial Writing Center, she worked in conjunction with the Office of Disability Services at Marquette. With their help, she and her team determined both the ways in which they could make writing more and the ways in which the writing center could help that Michael associate professor of English at the University of North as codirector of first-year composition and senior faculty fellow with Center for and He The Writing of (2018) and coedited Perspectives on and Writing He is currently and with undergraduate students that are on curriculum and is a of 2020 graduate of Grinnell College, with a major in English. He is a Undergraduate a research project on of by contemporary of the of the of the he has presented at and participated in a research at the University of in He to pursue a PhD in has a PhD in literary and studies from Mellon University, where she teaches courses on literature, and gender studies. Her current research explores can writing in the humanities. Her work on literature examines the ways in which and discourse the of gender as a modern of has a PhD in rhetoric and composition from Texas University. She Emory University as director of the Writing She has also been associate professor at College, associate professor and chair of English and language at University, and associate professor and chair of communication studies at King University. Her research in the intersections between literature and rhetoric as well as in teaching and She is a book on the in the She also coedited the Journal of the on Perspectives on Learning for is an undergraduate student in and in English and at Nevada State College. As an undergraduate writing and his work and code is professor of English and dean of the College of Arts at University. He taught undergraduate writing and graduate in the Rhetoric and Composition His scholarship focuses on writing program and the teaching of writing.

Rhetorical theory has frequently relied on metaphors of place and positioning as heuristics to build better arguments. This article utilizes one such metaphor, that of stasis theory, as a method by which we might change the terrain of the conversation surrounding the climate crisis. As an example, the author does a rhetorical analysis of a recent agricultural report from the Indiana Climate Change Impacts Assessment and finds that, rather than using traditional questions of conjecture and quality, the authors of the report focus on questions of procedure and definition to reframe the discussion surrounding the climate crisis. Drawing from the rhetoric in this report, the author suggests that technical communicators might similarly produce more fruitful conversations around the climate crisis if they focus on what to do (procedure) and redefining the crisis as a local issue (definition).

The study of revision has been a topic of interest in writing research over the past decades. Numerous studies have, for instance, shown that learning-to-revise is one of the key competences in writing development. Moreover, several models of revision have been developed, and a variety of taxonomies have been used to measure revision in empirical studies. Current advances in data collection and analysis have made it possible to study revision in increasingly precise detail. The present study aimed to combine previous models and current advances by providing a comprehensive product- and process-oriented tagset of revision. The presented tagset includes properties of external revisions: trigger, orientation, evaluation, action, linguistic domain, spatial location, temporal location, duration, and sequencing. We identified how keystroke logging, screen replays, and eye tracking can be used to extract both manually and automatically extract features related to these properties. As a proof of concept, we demonstrate how this tagset can be used to annotate revisions made by higher education students in various academic tasks. To conclude, we discuss how this tagset forms a scalable basis for studying revision in writing in depth.

This program profile describes the development and implementation of the Faculty Writing Fellows program at Curry College. The Writing Fellows program is designed to introduce faculty outside of Writing Studies to Writing Across the Curriculum theory and practice, which leads to their development (or reworking) of a Reading and Writing Enriched course at the College. It was designed to orient faculty to best practices in the assessment of reading and writing, while minimizing the labor associated with writing-intensive courses.

Scholars in writing studies have positioned numerous critiques of the tacit myth of Standard English (*SE) and its use as an unquestioned communicative norm. While these critiques reflect the overlap of the field’s translingualism and anti-racist writing assessment movements, they also reveal an empirical need surrounding the writing instructors who must actually grapple with the *SE myth in their teaching and grading practices. Following Asao Inoue’s identification of the *SE myth as a slick eel that remains an assessment problem, I conducted a qualitative study using concept clarification interviews and discourse-based interviews (DBIs) at a large, diverse, four-year university in the U.S. to empirically confront the *SE myth and make the potentially tacit presence of *SE in instructors’ rubrics and grading practices explicit. Based on the results of these interviews, I advocate for a shift from seeing and critiquing *SE to performing Synergistic English Work (SEW) in the context of grading rubrics and assessment policies, making the absent presence of *SE visible, open to disruption, and more actively combatted.

In this article, I present the results of a national study of response to student writing and argue for an approach to response I call Responding for Transfer (RFT). My corpus includes peer and teacher responses to 1,054 rough and final drafts of student writing from across the curriculum as well as 128 student self-reflection essays from ePortfolios at seventy institutions of higher education across the U.S. I present evidence from this corpus to support my argument for an RFT approach that emphasizes student self-assessment, focuses teacher response on student metacognition rather than the products of drafts, and takes response into consideration in the design of vertical transfer curriculum.

Writing centers seek to expand their services beyond tutoring and develop evidence-based practices. Continuing and expanding the existing practices, the authors have adopted graduate writing groups (GWGs) to support graduate writers, especially those working on independent writing projects like a dissertation or article for publication. This article provides an effective model on how to develop and assess virtual graduate writing groups (VGWGs). This replicable, aggregable, and data-supported (RAD) research applied a mixed-methods design with pre- and postsurveys over the three semesters of running the VGWG. It found that the VGWG offered a full range of writing support that met graduate writers’ needs for time-based, skill-based, draft-based, and emotion-based support. Specifically, the VGWG significantly improved students’ approaches to writing in five key areas—goal setting, focusing on dissertation writing, generating plans for writing sessions, writing productivity, and writing progress. Therefore, this study contributes robust empirical validation of this model, suggesting that VGWG is an effective method to sup-port graduate writers and expand writing center services. Also, the authors provide a useful model on how writing centers can effectively assess through pre- and postsurveys in a straightforward manner, an assessment model that has both internal and external benefits.

The creation of a technology venture brings the entrepreneur to interact with different stakeholders and persuade them of the quality of the business idea. In such endeavors, entrepreneurial storytelling and business pitches are crucial to attract stakeholder interest and potential commitment. We focus on longer and structured elevator pitches used by entrepreneurs seeking funds and partners for their startup, and we present an integrative framework of evaluation dimensions, specific items, and key evidence to assess a pitch. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research methodology:</b> We conducted a systematic review of specialized literature on business venturing, entrepreneurship, and business communication, and we selected 40 research articles from which we have extracted concepts related to the quality and effectiveness of an elevator pitch. We analyze and aggregate concepts to derive a taxonomy of evaluation dimensions. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results and discussion:</b> We identify four dimensions of evaluation of an elevator pitch: background and contextual knowledge showed in the presentation, project content and venture information, storytelling approach and style, and entrepreneurial flow or “algorithm” of the pitch. We detail the dimensions by defining 19 evaluation items and associated key evidence to support assessment. We undertake a preliminary application of the framework with three groups: Business investors, potential entrepreneurs, and entrepreneurship students. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion and further research:</b> We advance the discussion on venture storytelling and provide practitioners with a useful tool to support the evaluation of an entrepreneurial idea presented through an elevator pitch.

The objectives of this paper are to identify the metadiscourse devices used by English learners at the different levels of language acquisition established by the Common European Framework of Reference and to categorise them to facilitate the assessment and learning of textual and interpersonal devices. First, a learner corpus of essays written by English learners was compiled. Then, the metadiscourse devices were classified in different levels and categories. The results showed the lists and frequencies of metadiscourse devices. The examples aim to make additional and explicit connections between levels of language proficiency and assessment of metadiscourse devices. It can be stated, as a conclusion, that metadiscourse devices portray specific ways of argumentation in essay writing in different levels of EFL proficiency.

Gautam Basu Thakur is associate professor of English and director of the critical theory minor at Boise State University, where he teaches theoretical psychoanalysis, postcoloniality and globalization studies, and literature of the British Empire. His books include Postcolonial Theory and Avatar (2015), Lacan and the Nonhuman (coedited, 2018), Postcolonial Lack (2020), and Reading Lacan's Seminar VIII (coedited, 2020).Saradindu Bhattacharya teaches at the Department of English, University of Hyderabad, India. His recent publications have been in the domains of trauma studies, young adult literature, and the pedagogy of English. He has been teaching cultural studies, Renaissance literature, and new literatures in English at the postgraduate level. Additionally, he has also taught elective courses on nation, media, and popular culture and on children's literature. He particularly enjoys teaching English poetry and reading dystopian fiction.Jolie Braun is curator of modern literature and manuscripts at The Ohio State University Libraries, where she oversees the modern literature and history collections and provides special collections-based instruction. Her research interests include women publishers and booksellers, zines, and self-publishing. Her recent work has appeared or is forthcoming in Tulsa Studies in Women's Literature, American Periodicals, and Textual Cultures: Texts, Contents, and Interpretation.Craig Carey is associate professor of English at the University of Southern Mississippi. His research and teaching focus on nineteenth-century American literature, book history, media theory, and game studies. His scholarship has appeared in journals such as American Literature, American Literary History, and Arizona Quarterly, among others. He is currently working on a manuscript that explores the relationship between authors, archives, and invention in the age of realism.Moira A. Connelly is associate professor of English at Pellissippi State Community College in Knoxville, TN. She has published in Teaching English in the Two-Year College. Her research interests include equity in collaborative writing, writing transfer, writing about writing, responding to the writing of multilingual students, community college teaching, and applying ideas from the academy to activist spaces.Jathan Day is a PhD candidate in the Joint Program in English and Education at the University of Michigan. His research explores how writing instructors’ organizational and design decisions in the Canvas LMS affect the ways their students write and learn.Cassandra Falke is professor of English literature at UiT The Arctic University of Norway, where she teaches an introduction to literature, literary theory, romanticism, and contemporary fiction. She is the author of The Phenomenology of Love and Reading (2016) and Literature by the Working Class: English Autobiography, 1820–1848 (2013) as well as articles and book chapters on literary theory, phenomenology, romanticism, working-class writing, and liberal arts education. She has edited or coedited five collections and special issues.Paul Feigenbaum is associate professor in the Department of English at Florida International University and coeditor of the Community Literacy Journal. His research, teaching, and engagement interests include community literacy, public rhetoric, and the intersections between rhetoric and psychology. His scholarship has appeared in journals including College English, Reflections, and Composition Forum. His first book, Collaborative Imagination: Earning Activism through Literacy Education, was published in 2015.Dustin Friedman is associate professor in the Department of Literature at American University in Washington, DC. His fields of research and teaching are Victorian literature and culture, aestheticism and decadence, queer theory, the history and theory of aesthetics, and global nineteenth-century writing. He is the author of Before Queer Theory: Victorian Aestheticism and the Self (2019). His writings have appeared in Studies in Walter Pater and Aestheticism (2019), the Journal of Modern Literature (2015), ELH (2013), Literature Compass (2010), and Studies in Romanticism (2009).Helena Gurfinkel is professor of English at Southern Illinois University Edwardsville, where she teaches primarily critical theory and Victorian literature and culture. She is the author of Outlaw Fathers in Victorian and Modern British Literature: Queering Patriarchy (2014; paperback 2017) and is currently writing a book on the Soviet television and film adaptations of the works of Oscar Wilde. She has published extensively in pedagogy, literary and film studies, gender studies, and critical theory. She is editor of PLL: Papers on Language and Literature.Sarah Hughes is a PhD candidate in the Joint Program in English and Education at the University of Michigan, where she also teaches in the English Department Writing Program. Her research explores how women use multimodal discourse—grammatically, narratively, and visually—to navigate online gaming ecologies.Andrew Moos is a PhD student in the Joint Program in English and Education at the University of Michigan. His research focuses on how writing instructors can and are using antiracist assessment and feedback practices in writing classrooms to empower students.Julie Sievers is founding director of the Center for Teaching, Learning, and Scholarship at Southwestern University, where she also teaches. At the time of this research, she was teaching literature and writing courses at St. Edward's University, where she also directed the Center for Teaching Excellence. Previously, she taught English and composition on the tenure-track at Denison University and in graduate school at the University of Texas at Austin. She has published on literature, pedagogy, and faculty development in the William and Mary Quarterly, Early American Literature, the New England Quarterly, To Improve the Academy: A Journal of Educational Development, and the Journal of Faculty Development. She is currently studying annotation pedagogy in the context of first-year seminar courses.Danielle Sutton is a PhD candidate in English studies at Illinois State University. She works at the intersections of life writing, children's literature, and memory studies and is especially interested in comics and verse memoirs of childhood. She lives in Normal, IL.Kathryn Van Zanen is a PhD student in the Joint Program in English and Education at the University of Michigan. Her research centers on ethical negotiation in writing and writing instruction, particularly among raised-evangelicals writing back to their home communities on social media.Crystal Zanders is a poet, educator, activist, and public speaker from Tennessee. As a Rackham Merit Fellow in the Joint PhD Program in English and Education at the University of Michigan, her research focuses on Black teachers’ use of African American English in pre-integration classrooms in the South.

Amy Allen's The End of Progress: Decolonizing the Normative Foundations of Critical Theory is a careful intervention in the ongoing attempts to establish a critical theory of society associated with the Frankfurt School. Its central concern is the way Critical Theory (capitalized here to indicate the specific tradition of the Frankfurt School), particularly in its latter-day incarnations, has been structured by a stadial philosophy of history that presents European modernity as the apex of progress and as a universal standard from which the rest of the world can be judged. Provoked by decolonial and postcolonial critiques of teleological philosophies of history, Allen seeks to decolonize Critical Theory by showing how current normative theorizing remains ensnared in this essentially nineteenth-century Eurocentric framework. Through a series of close readings of the work of, first, Jürgen Habermas and, later, his successors, Axel Honneth and Rainer Forst, Allen examines the ways critical theorists have grappled with the question of “European modernity”—as a historical moment, geographic location, or epistemic framework—and its relevance for Critical Theory's stated emancipatory aims (Horkheimer 2002). Although these thinkers are certainly aware of the problems of Eurocentrism, Allen is particularly adept at detailing how progressive conceptions of Universal History continue to animate normative justifications in this tradition.Allen's account begins not with the origins of the Frankfurt School in the 1920s and 1930s but with Habermas and his attempt to reconstruct the normative foundations of Critical Theory. Although Habermas has written extensively on globalization, Allen notes his lack of sustained attention to questions of imperialism, postcolonialism, and decolonization. Allen reads the lack as symptomatic of a deeper problem in which a particular account of historical progress continues to play an important role in Habermas's work. This occurs in spite of Habermas's interest in breaking with the Hegelian metaphysics of historical progress in which history marches ineluctably toward reason. Yet Allen shows how a progressive notion of history lurks within Habermas's concepts of social evolution and sociocultural learning. In this context, social evolution refers to the way societies rationally reflect on problems in the process of solving them, a notion articulated in his account of communicative reason. Although Habermas argues that the formal pragmatics of his theory “proceed reconstructively, that is, unhistorically,” the key tension for Allen is that this theory still depends on the “structures of action and structures of mutual understanding that are found in the intuitive knowledge of competent members of modern societies” (Allen 2016, 51, quoting Habermas 1987). Allen's point is that what counts as competency in modern society is not a universal property of humanity, but a specific set of practices and dispositions from a particular historical and geographic social formation connected with European modernity. Habermas, Allen claims, effaces that particularity, presenting European modernism as simply the outcome of a developmental process of learning.Responding to such critiques, Habermas has attempted to distinguish the underlying structures of modern society, which he views as universal, from the various social and cultural responses to modernity, advancing a thesis of “multiple modernities.” On this read, modernity's characteristic elements, including the techno-scientific domination of nature, bureaucratic rule, and capitalist social relations, are presented as a global infrastructure that different societies—or, in his terms, “civilizations” (68)—encounter, respond to, and shape in culturally specific ways. Yet Allen, drawing on the work of Gurminder Bhambra, argues that this approach does little to resolve the problems of Eurocentrism as it continues to present reflexivity, which Habermas connects with Enlightenment reason, as the apex of social evolution.The middle chapters of the book explain Honneth and Forst's differing responses to this basic problematic. Honneth takes a modified Hegelian position in which progress is neither linear nor inevitable but is nonetheless realized by ethical communities as they continually struggle over the conditions limiting freedom. For Honneth, institutions such as the family, the market, and the state gain a sort of legitimacy as individuals opt for certain configurations out of the range of those available. Normative foundations are given in the historical development of institutional forms, as societies pursue the expansion of diverse conceptions of freedom. Allen's critique of Honneth thus comes to center on the way a certain forward-looking notion of progress, what she calls “progress as imperative,” becomes conflated with an assertion that society has itself progressed over time, or what she terms “progress as fact” (12). For Allen, however, “progress as fact” fails to grasp the complexity of unequal societies or the extensive forms of violence coincident with European modernism.Forst, on the other hand, pursues a Kantian response to Habermas, arguing that normativity is grounded not in the historical development of societies but in the formal properties of practical reason. Here too struggles for justice are important, but not because they reveal the normative commitments of an historically specific society. Instead, Forst grounds normativity in a fundamental right to justification, which Allen glosses as requiring “that no one shall be subjected to rules or institutions that cannot be justified to him or her as a free and equal member of society” (127). As to the metaethical question concerning the validity of justifications, Forst treats justifications as valid after they withstand procedures of evaluation characterized by both reciprocity and generality (129). Justifications must be reciprocal—in that similar claims should be treated similarly, and one cannot universalize their own position—and general—in that the interests of all affected parties must also be considered. Yet Allen argues that if we push the metaethical questions back to the normative grounding of the justification procedure itself we return to a conception of the human as a “justifying being” (130), equating humanness with a particular form of practical reason. Here too, Allen finds a problematic Eurocentrism that connects Forst's account to other Kantian and neo-Kantian projects, in which a “Kantian notion of practical reason has been closely bound up with pernicious notions of progress” and has “provided the benchmark with respect to which black, female, queer, colonized and subaltern subjects have been judged” (138).As these brief summaries suggest, Allen's engagement with Habermas, Honneth, and Forst is detailed and extensive. It is clear that hers is a direct intervention in an ongoing debate over the future trajectory of the Frankfurt School (for an earlier skirmish, see Forst 2014). The chapters thus presuppose extensive understanding of the current work of its leading practitioners. For readers coming to the text more interested in a dialogue between Critical Theory and the broader project of anticolonial critical thought, the results might be more mixed. Afterall, Allen owns up to the difficulty in trying to bridge a “gulf” between Critical Theory and postcolonial critique. As she notes in the preface, the project has a quixotic element insofar as she is “criticized vehemently” for “flirting with relativism” by her Frankfurt School colleagues while also looked at askance by her colleagues working in postcolonial traditions for her interest in a “normative foundationalist project at all” (xv).Nonetheless, if the book really does dwell in the gulf between these two traditions, it remains oriented primarily toward the Frankfurt School. This orientation even structures the alternative approach to temporality she maps out in the final chapters, advocating for the forward-looking notion of “progress as imperative” while jettisoning what she sees as the Eurocentric conceptions of “progress as fact.” Where one might have expected a robust engagement with post- or decolonial theory, Allen remains within the Frankfurt School tradition, drawing on the work of Theodor Adorno and Michel Foucault—even going so far as to reposition Foucault within the family as “Adorno's other ‘other son’” (163).Allen finds Adorno and Foucault useful as thinkers who challenge the notion of history as the progressive development of reason, while also maintaining a notion of philosophy as a critique of the present. In a series of inventive readings, she treats them as taking up the basic Hegelian claim concerning the relationship between knowledge and history but destroying the Hegelian story of reason's dialectical self-realization toward the Absolute (177). Her reading of Adorno focuses on his dialectical approach to history, which views the Enlightenment as, at best, a highly ambivalent achievement and full of self-destructive tendencies. Yet rather than reading Adorno as simply a negative thinker bent on showing the irrationality of Enlightenment, she identifies a more limited understanding of progress in his thought. For Allen, the strength of Adorno's work is the way it continues to offer a notion of reason, but one stripped of the teleology of historical development and thus reflects back on its own role in fomenting the disasters associated with European modernity. For this reason, Allen frequently references Adorno's claim that “progress occurs where it ends” (163).Allen finds a similar use in Foucault, particularly his account of the history of reason from the position of unreason. In her account of History of Madness, Allen wrenches Foucault from readings that position him as celebrating unreason or even madness as a space of freedom that is set apart from modernist rationality. Instead, she carefully parses Foucault's uses of unreason as a category within modernity that problematizes or fractures the seemingly smooth surface of reason's self-development. Unlike madness, which might simply be the Other of reason and fully outside of its logic, unreason is useful as a category that exists within but is not fully intelligible by reason's own self-understanding. As she puts it, “the function of the figure of unreason, then, is to create some distance between ourselves and our system of thought” (184).It is this problematization of “our system of thought” that she urges Critical Theory to take up. Allen presents a powerful case for an approach that is more self-critical and modest, suggesting that decolonizing Critical Theory means quieting it down and allowing it to hear and be challenged by the voice of others. As an immanent critique of the role of stadial history in current normative theorizing, the book succeeds in demonstrating the persistent problems posed by the figure of historical progress. Readers of this journal, for instance, should find her reading of progressive history in Habermas's theory of communicative reason and concepts of sociocultural learning insightful, as it poses important questions about the way formal pragmatics, communication, and language are shaped by Eurocentric assumptions of linear development. But the book also raises issues concerning the meaning, content, or practice of decolonization, not only for the narrower category of normative theorizing in Critical Theory that constitutes Allen's focus but also for the broader category of critical thought more generally.For Allen, notions of progress are really the core of what needs decolonizing in Critical Theory. She notes at the outset that the critique of stadial history is “perhaps the major lesson of postcolonial scholarship over the last thirty-five years” and argues, echoing James Tully, that “the language of progress and development is the language of oppression and domination for two-thirds of the world's people” (3). Clearly Allen is right that progressive narratives have been central to the thought and practice of colonization and conquest. And a diverse range of scholars, from postcolonial theorists to critical social scientists, have demonstrated the continuities of progressive readings of history in postcolonial projects of development and modernization (see, for instance, Wainwright 2008). Those literatures also make clear, however, that Eurocentric conceptions of history as progressive development are always part of a larger apparatus of colonial thought and practice. In other words, it is the different ways that progress is mobilized in the thought and practices of, say, private property, secularism and religion, land and resource use, economic regulation, state violence, or the gendered division of labor that constitute just a few of the many techniques by which societies continue to be structured by colonial and postcolonial relations of domination.If that claim is true, it would set a higher bar for what it might mean to “decolonize,” which could also carry some methodological implications for the practice of critique. Specifically, it might suggest an approach to theory that is attentive to the way theory is conditioned by and moves in the world. What is so interesting is that this is one of the things Allen presents as the great strength of the Critical Theory tradition, that it is “rooted in and constituted by an existing social reality that is structured by power relations that it therefore also aims to critique” (xiii). Yet the diversity and complexity of power relations constituting colonization, imperialism, racism, and heteropatriarchy are largely subsumed under the singular category of “progress” in the text. This is useful for Allen's argument, providing a lever to offer critical readings of the texts at hand, but might also attenuate the multiple ways colonial power continues to work and thus the difficulty of decolonization as a practice. Recognizing as much does nothing to limit the enlightening and rigorous critiques of Habermas, Honneth, and Forst or the useful and insightful readings of Adorno and Foucault, situating them as anti-Hegelian Hegelians. But it might also suggest that there is still much to be done in the work of decolonization.

More than 20 years ago, Elizabeth O. Smith published her points of reference that documented the research trajectory of technical communication from 1988 to 1997. Her results indicated a focus on rhetorical analyses, a decrease in collaborative research, and a disproportionate representation of male authors. This study builds on these points with a quantitative content analysis of 1,271 articles that were published in five leading technical communication journals and Intercom, the trade magazine for the Society for Technical Communication, from 1996 to 2017. The results show that both the research journals and Intercom have pivoted to process-driven rather than product-driven content. The results also suggest that the primary topics of communication strategy and collaboration might be the most likely places to foster future industry–academic ties and that the greatest division between the two populations is the primary topic of rhetoric. This study offers an updated baseline for future investigations by offering an evaluation of disparate content foci between the publication types.

Introduction: Accessibility training frequently relies upon checklist-based approaches to convey important standards and guidance. Such approaches limit scalability and acknowledgement of the user experience. About the case: A certificate program for faculty and graduate teaching assistants who are instructors of record at one university provided an opportunity to develop a learning module about dyslexia. Situating the case: Dyslexic students frequently require alterations to both teaching approaches and document design; however, studies show that some faculty do not see or feel a need to offer any accommodations for this dis/ability. Research indicates that train-the-trainer approaches to accessibility training offer improved scalability and efficacy when it comes to engaging and acknowledging the needs of dis/abled communities. Amplifying voices from the dis/abled community in training also personalizes the need to make content accessible. Approach: This article covers the module's creation and implementation via the iterative Analysis, Design, Development, Implementation, and Evaluation (ADDIE) method. In doing so, it provides a framework for creating similar modules that industry practitioners and faculty can implement within their own organizations. Results/discussion: The COVID-19 pandemic led to fewer participants in the module than anticipated; however, preliminary feedback suggests the approach's efficacy. Conclusion: A train-the-trainer approach that integrates testimonials from the dis/abled community offers a user-focused means of disseminating accessibility guidelines that organizations should consider if looking for rapid scalability for new accessibility initiatives.

In this multimodal video dialogue, three writing center directors at small, regional, public colleges and universities discuss their experiences with remote tutoring amidst the COVID-19 crisis. Each speaker came into new writing center administrative positions during the pandemic. Speakers each discuss their recent experiences with the technological shifts they, their tutors, and their institutions have developed, and how those changes impact perceptions of collaboration and equity. In so doing, they hope to highlight the ways in which writing center administrators are thinking about technology’s influence on tutoring, instruction, and students’ daily lives, as well as highlight the challenges and opportunities this pandemic has provided them. Keywords : writing centers, peer tutoring, technology, online learning, critical pedagogy, higher education administration Click here for link to the audio/video recording for this transcript . Russell Mayo : Hello! We are three new writing center directors working at regional and local colleges and universities across the US, and we’re having a conversation together about navigating and adapting writing centers through a pandemic and justifying our work in new contexts. We’re going to introduce ourselves and talk a little bit and have a brief conversation around this work and the experiences we’ve had this semester. My name is Russell Mayo. I am an Assistant Professor of English at Purdue University Northwest (PNW) in Hammond, Indiana. I’m also the Writing Center Director there. This is my first year at PNW. My teaching and research focus is on writing, pedagogy, and environmental humanities. Currently I’m teaching First Year Writing (FYW) courses, but I will also be teaching English Education and Writing/Rhetorical Studies courses in the coming semesters. Eric Camarillo : Hi everyone. My name is Eric Camarillo. I am Director of the Learning Commons at Harrisburg Area Community College (HACC). It’s a role I started in August 2020. I oversee testing, tutoring, the library, and user support services—and of course the Writing Center is contained within the Tutoring Center there. My research focuses really on asynchronous tutoring at the moment, but in the past I’ve discussed things like anti-racism in writing centers, as well as “neutrality” in writing centers and trying to break some “best practices” there. Elise Dixon : Hi, I’m Elise Dixon. I am the Writing Center Director and an Assistant Professor of English at University of North Carolina at Pembroke (UNCP). I started that position in August. Currently I’m teaching FYW, Writing Center training courses, and currently I’m slated to teach a graduate course on activist rhetorics in the summer. My research focus is generally on queer and cultural rhetorics, and those intersections with activists making, and of course writing center studies. Russell Mayo : We are all former TPR contributors. We were all featured in the 2018 Special Issue 2.1 on Cultural Rhetorics (Choffel, Garcia, & Goodman, 2018). Eric and Elise, you have contributed to other issues as well, right? Elise Dixon : Yes. Russell Mayo : And so part of this conversation again is just to talk about our experiences in this unique semester, and especially being new administrators. So I’m going to start by talking a little bit about what I’ve been struck with in my work with FYW students and writing tutors this semester, which is this sudden shift to technologically-mediated education, and the pandemic has thrust this upon us whether we wanted it or not. And in thinking about this shift, I am reminded of the 1998 talk by cultural critic Neil Postman (2014) entitled “Five Things We Need to Know About Technological Change.” I read this first with some of my students in a FYW class a few years ago where we focused on the social impacts of technology. I think it’s really great, and I think you should check it out. It might be really useful for yourself or for your tutors as well thinking about these questions. Postman (2014) asserts the five critical points on technology and change. While it’s quite old, I still think it speaks to our current lives in schools today. I’d like to quickly summarize Postman’s (2014) five main points, and then I’ll talk through a couple of them and how they relate to tutoring at the moment. These are the five Postman (2014) says: I want to talk about the first three. So the first one, “all technological change is a trade-off.” For this, Neil Postman (2014) is pushing us to think dialectically about how moving to something like remote learning has offered many benefits but also drawbacks for writers and tutors. So I have a lot of experiences and anecdotes to share for this; I’m sure you all do. I’m thinking about how, in a positive way, how nimbley and quickly so much of our peer tutoring work was able to shift online—especially in comparison to the struggles of K-12 education, FYW classes, or many other university functions. Rhetorically speaking, that’s because writing centers operate around a logic of one-to-one dialogue, an ethos of peer-to-peer learning, and we also harness the kairotic moments of learning (Bruffee, 1984; Kail, 1984; Harris, 1992; Wood, 2017). This is all instead of the top-down curriculum, pedagogy, and assessment, happening at pre-set times and determined places that are common to other schooling arrangements. Part of what peer tutoring offers, I think, can remain in an online format, and we’ve seen that this semester, successfully (Yergeau, et al., 2008; Bell, 2006). But I think a lot is lost in the move online as well, as we want to make sure not to forget about those. I think in particular for the tutors, there’s a sense of a loss of mutuality and a shared sense of a space and a place where the tutors work together and interact together. Not during the session necessarily but before and after—those in-between times. We haven’t found a way to replicate that in any digital space. The camaraderie between tutors is not necessarily as strong. And I also think that potentially leads to some burn-out or some sense of dislocation: an unmooring for tutors. For some of them, the real joy was that in-between space of tutoring, and that also pushed them to be better, to ask questions of each other (Geller et al, 2007; Boquet, 2002). And the connections of an administrator certainly, and as somebody who teaches tutors really—a lot is lost when I don’t see them on a given day. So we’re really struggling to figure out how to train new tutors for next semester which we didn’t do this fall, given the lack of face-to-face interactions or the ability to overhear something in the writing center that you don’t quite do online. The second point that Postman made is about “the advantages and disadvantages of new technologies,” and the unevenness of that. Another way to say that is that COVID-19 has affected everyone, but not everyone is affected equally by COVID-19. This semester seems to have exacerbated the socioeconomic gap for tutors and for writers overall. The ‘haves’ seem to be doing fine. Many of them with the time, the space, the technology, the strong internet may even be thriving in an environment like this [1] . There’s wider availability of recorded lectures and teacher notes, and that level of accessibility really wasn’t a part of higher education before this point. But, on the other hand, I’m meeting with far too many tutors and writers who are taking a full load of classes and working full time. They’re calling into my class while at work. Many don’t have a reliable computer or internet access, or a quiet place to sit and learn and study, and they’re not able to do that in the way they used to on campus. This is true for the large number of our First-Gen students we have at PNW. I see a lot of people who are overworked and exhausted and just kind of going through the motions. They’re not experiencing any intellectual joy or connection that we have with in-person learning. What’s lost for them is due to no fault of their own. Many of them are going into debt for an education that is unfulfilling and unresponsive to their needs at the moment, and I think that’s something for us to think a lot about. The last point, and then I’ll end here, is that “embedded in every technology there is a powerful [but potentially hidden] idea.” I don’t really know what that is for Zoom. Is it that learning is done by lecture and presentation—a virtual TED Talk? Does Zoom reduce teaching to talking and learning to listening, what Paulo Freire (1970/2000) would call “banking education”? If so, has the pandemic-induced, video-mediated learning environment degraded the central closeness and connection we have sitting at a table together, listening to each other, looking together on a screen, and sharing and negotiation through speaking and listening in a common space that we once did and are not currently doing? These are just some of the questions that I think Postman’s (2014) work helps us to think about—as teachers, scholars, writing center administrators, and tutors—and keep me thinking about as I move forward. Eric Camarillo : Great, thank you. I think that kind of aligns with some of my own research with asynchronous writing center consultations. So I first became interested in asynchronous tutoring in Fall 2019 as part of one of my Ph.D. classes, when I realized there really was this gap in the knowledge of how we understand (1) how online tutoring works, and (2) asynchronous online tutoring and how that works. At my former institution, they had a really long track record of asynchronous tutoring. It was really part of their services, part of their suite of things they were doing. And so I never thought much about it, I just assumed others also understood how to do asynchronous writing center consultations. That turned out to not always be the case. At some places before the pandemic, they weren’t really doing any online tutoring: they didn’t have the platform, didn’t have the infrastructure. So for my own research, I draw a bit from a few different areas—really from Kathryn Denton’s (2017) “Beyond the Lore: The Case of Asynchronous Online Tutoring Research.” One of the points that she makes early on in the text, and kind of throughout, is this idea of asynchronous tutoring as being some kind of subpar alternative “step-child” of writing centers, where people don’t really want to do it. They will do it sometimes if they have to, if there’s a demand or if administration is like, “You should really be doing this.” They’ll do it if they really have to but there’s not always a lot of interest in it. By far, most centers are more interested in that face-to-face, traditional consultation, which is understandable. It’s a very rich, powerful form of tutorial, and steeped in history. It’s really where we’re getting a lot of our research and data from. There’s just decades of research—and probably more, if you want to go really, really old to tutoring generally (Van Horne, 2012; Neaderhiser & Wolfe, 2009; Breuch, 2005; Rosalia, 2013; Wolfe, & Griffin, 2012; Palmquist, 2003; Lerner, 1998; Casal & Lee, 2014). Certainly, with modern writing centers, decades of research on face-to-face consultation. The problem, I think, that many writing center administrators have with trying to implement asynchronous tutoring is that they’re trying to apply traditional writing center best practices to this model. I’ve argued elsewhere (Camarillo, 2020; 2020), where trying to just overlay best practices from a synchronous model to an asynchronous one is just not appropriate; it’s just not going to work. Because the key tenet in the best practices is this idea of “being there” with the student (Riley-Mukavetz, 2014). So a lot of that collaboration requires being there in real time with the student, especially when it comes to asking leading questions or Socratic questions, which don’t really make sense if you’re leaving feedback on a document in an asynchronous way. Because then your questions are acontextual; you have to do a lot more explaining in order to make them work. So coming from my background at University of Houston-Victoria (UHV), where they had a long history of asynchronous writing tutoring, to my current institution HACC, they had only really done drop-in tutoring for years. That was really their primary mode of tutoring. In early 2020, they started a pilot for online Zoom tutoring, and then of course by March that was all they were doing. And so it was very interesting comparing UHV’s experience to HACC’s. Because at HACC, when the pandemic started, pivoting to online appointments was really simple. We were using Upswing, which is a third-party product to help host all of our appointments and host all of our actual sessions. And so really it was just a matter of listing every tutor as an “Online” tutor. Very simple. HACC’s experience was a little bit different. Suddenly, you had to deal with Zoom links, making sure the Zoom room works, and making sure that everything was password secured, or that there was a waiting room because you didn’t want to get “Zoom Bombed,” things like that. I’m in this really interesting position of comparing, of trying to draw on one experience and comparing it to another. We’ve begun our HACC’s Online Writing Lab, which means students can submit essays to us electronically through email—but carefully tracked and assessed. To me, it’s just really exciting to be in this kind of position where everything is really new and everyone’s really open to new ideas. I’m able to bring some of my experience and my research that I’ve been advocating for about a year now, that we should really be doing more of. And so thinking about technology and asynchronous tutoring, and about how this will shift the way HACC, and probably other institutions, work in the future is also really exciting. How does that change tutoring for us? We’ve opened this door, right, and there’s probably no going back to just drop-in tutoring. I think students will always want the flexibility of doing something on Zoom so they don’t have to come to campus. Being able to submit things to an email account so they can go to work, and then in the evening, or the next day, they can come back and their essay’s there and then they can then apply that feedback. I’m at a community college, I’m working with students who work, and we’re trying to make sure that they’re able to access the services that we offer when they need to access those services. Elise Dixon: Okay, wow. You both brought up so many great points and I think I want to touch on a couple of things from what you both said. First, when I’m thinking about Postman’s “Five Things We Need to Know about Technological Change,” I’m thinking about the fourth idea, actually, that “technological change is not additive, it’s ecological.” This to me really harkens back to cultural rhetorics, ideologies of understanding that our lives are made up of these layers of interactions with each other and the stories that we’re telling each other over time (Powell et al., 2014; Bratta & Powell, 2016). And I see that quite clearly at my institution right now, in terms of what we’re doing in the writing center but also what our students are responding to to the primarily technological education that they’re getting right now over Zoom. They key point that I wanted to talk about today was: I think, for me, at my institution, the writing center now has a lot of evidence—a lot more evidence than usual—of the big gap between student understanding of what’s going on in the course and teacher understanding of what’s going on in the course. I see that evidence popping up in writing and in the way that teachers are evaluating. It’s no longer just a hand-written note, but it’s something that is on Zoom, WebEx, or Canvas, that the student can then just send right over to me as the Writing Center Director. So the metacognitive capabilities of talking about the moves that writers are supposed to make, those are difficult skills for faculty members to learn. And it takes a lot of time, and it’s especially hard if you don’t have a rhetoric and composition or English background. I see those gaps in understanding all the time. The additional complication of that is that there’s now the metacognitive conversation about the moves we’re supposed to be making technologically over Zoom, or over an online course. One example I wanted to bring up was this: for some background, my campus is very racially diverse and very unique. We’re the most racially diverse campus in the Southeast. What I’ve seen is that there’s a big gap in what our faculty members say to primarily the students of color who come into the Writing Center. One example that I can think of is: one day, I received a phone call from a student who was desperate. And she said, I have gotten a note from my professor that says that I have “markup” on my paper, and that any further papers that I turn in with “markup” will be immediately given a zero. And she said, “I don’t know what ‘markup’ is, and I said, “I don’t know what ‘markup’ is either! I’m not sure what your professor means.” And she indicated to me that she felt a little bit unsure of asking this professor because not only was there a gap in understanding, but there was a gap in proximity. She’d never met this man in person. She did not know how to interact with him, and all of her interactions had been either over Zoom or via email. So I volunteered to give him a call or to send him an email to ask what this meant. I think she was hoping that the Writing Center Director could tell her like, “Oh, well, this is the overarching definition of ‘markup,'” but there isn’t one. So I emailed this professor and he got right back to me and said, “Her ‘track changes’ are on in her document, and I can see all the changes that she has made. But, I don’t want a document like that.” And so really it had nothing to do with her writing. But he was giving her zeros for not turning off her track changes. Technically, the problem was that she didn’t know to accept all of her changes before she turned her paper in. Because as we might know, from our own personal experience, you can hide the “markup,” but that doesn’t mean it goes away. So when I emailed the student back and told her, she informed me that he had given her zeros on five papers because of this, and that she had not even turned in one of the papers because she knew that he was going to give her a zero, even though she had no idea what it was. The gap in communication there was just one tiny explanation that could have been fixed if there was a better system for having a conversation, if there was an understanding of how much of writing is about the correct or adequate utilization of the technology that we’re given. How do we communicate those needs to our students in a way that gives them the space to make mistakes and still learn? It taught me a lot, I hope that it taught the professor something too because I emailed him back and said that, “Your student was just confused, and I told her what to do. And I hope that you give her points on this and the other papers you gave zeroes to.” For me, in those moments, it was a realization that technology has become a part of UNCP’s ecology. And it has become a part of how students and teachers interact or don’t interact with each other, and how students can feel supported or not supported. I was not blind to the fact that this professor was a white man and that this student was a Black woman. And I was very sensitive to the understanding of all the power dynamics that exist in that situation. Especially on a campus that is very racially diverse, I think it’s really important for instructors to understand that we can’t just expect our professors to have these metacognitive understandings of the kinds of moves that we need our students to be making in writing but also the kinds of moves that they need to be making with technology. We have to be able to know how to explain it well. And the Writing Center can’t necessarily always do that explaining when we’re not really sure what something like “markup” is. So I think I’ll stop there, and then we can kind of have a conversation from there. Russell Mayo : Awesome. Yeah, let’s kind of unpack these and talk a little bit more. And we just met really today. So we’ve also been sharing a lot about our campuses and our roles and kind of what we’re learning in the process of this pandemic semester as well. So, yeah, where should we start? Eric Camarillo: Well, I’m really intrigued by this idea of technological prowess, Elise, about the instructor using one set of vocabulary, and that just not translating at all to what the student is capable of doing or, you know, connecting with the student. And I think it’s one way that we assume a lot of knowledge on the part of students, both in terms of what they’re able to do maybe with writing or what we expect them to do with writing, but also in terms of what we expect them to be able to do with technology. So often, I mean, we call our younger students especially “digital natives,” but really, it depends on the context, right? Like, we know that they’re very comfortable with TikTok or Twitter or Instagram, right? Snapchat. So they’re very savvy with mobile applications. But the more professional suite of services, or a professional suite of applications, is something that’s really foreign to them. So they may or may not know how to navigate Word, right? I’ve met plenty of students who really have no idea they’re even in track changes. They have no idea that they’ve even turned them on. They just think it looks like that. Or when they need to print out a paper, they don’t know how to leave them on there so they can show their instructor what they did. And these are all things that they need training on. We can’t just assume that they know these things, but increasingly that’s become part of things we just expect them to know or to already have knowledge of. Elise Dixon: Yes, I think something that that experience showed me too was that the Writing Center is often treated by both faculty and students as a go between of what students should know how to talk about and what faculty should know how to talk about. And in that case, I was a go-between. And really, the truth was that it wasn’t just a gap in student understanding, but also a gap, in fact, of this faculty member’s understanding of how to talk about how to use the technology. And we know, I think, as writing center administrators, we’ve seen an assignment sheet that a student brings into a session that don’t make no sense. And then realizing that the faculty member might not really fully know how to express in writing their own expectations of what writing looks like. When we have now this big gap in interpersonal experience, we can’t sit in a room with someone and say, “What do you mean by ‘markup?'” or whatever, we don’t get that chance to do the back and forth. One thing that I wanted to say in my little chunk of time, Eric was, we also are doing a lot of asynchronous tutoring this year. And it’s going very well. But I’m finding that, again, the work for me is finding ways to articulate how to access the technology, in such a way—through the technology—I have to teach people how to access the technology through the use of the technology and find ways to verbalize it, or put it in writing in a way that is most useful to students, and that it just feels sometimes like that gap in understanding is really more like a cavern, you know. It’s very, very tough. Russell Mayo: If I can just jump in and add on to that, too. We’ve been working with asynchronous tutoring, which there was a little bit of that before [at PNW]. So similar to what Eric was saying, that is sort of new to the students and to the tutors. And, like you’re saying, Elise, communicating that through the technology rather than face-to-face, somebody just saying “I want an appointment, where do I even begin?” Normally, people would say, “go to the second floor, and go to that particular space.” And now they’re just emailing into the web and hoping that somebody can help them from there. But it reminds me, I think there are some really good points here about how, essentially, these are two different forms of communication—the face-to-face and the digital asynchronous—and how they require different levels of trust, and detail, and explanation, and back and forth, and all of these things that is really new to students, and also to us and faculty or administrators too. There’s a lot of learning going on, and learning is messy and frustrating and takes us, you know, one step forward and two steps back sometimes. I like this idea that you brought up, Eric, about how the Socratic questions and the “being there” nature of face to face tutoring is both something that we always talk about as being really essential. And, I talked about that a little bit in my talk as well, but also that sort of rhetoric allows us to overlook some of the potential benefits of asynchronous tutoring, like you said, for the student who needs to drop off the paper before work, who can’t just go to a tutoring session at noon. And you know, for our campus, we have two different campus locations across [Midwestern state] that merged in 2016. We have two different writing centers, one very small at the Westville campus, and one that’s a bit larger at the Hammond campus. This semester, we were able to pool those tutors together into our writing center online platform and to offer both online and asynchronous tutoring for people across the campus. So in a way, we are more accessible, we’re more versatile, and we’re more connected than we ever have been before. There’s something about being there, which is both a benefit but also potentially a drawback. Because if you’re not there, then you can’t take advantage of being there. But the tutors are really learning a lot about what it means to communicate, like you said. One of the ways we’ve been doing it is—and this is actually something that we did in my former university as a grad student at the University of Illinois at Chicago (UIC) is that they adapted that I think it was just brilliant—is utilizing the communication technology between the tutor and the writer. So rather than writing up the client report form as being something for us or internal or potentially something that you email to a professor, we started to formulate it as a letter to the writer. So at the end of each session, the writer gets a letter summarizing what they did, encouraging them to keep going, talking about next steps and making sure that they feel welcome to come back. And so creating those forms as a student-facing document, as the audience for those. If your professor wants proof you came, you can forward that on to them, but that’s something that you can have that agency to do. I think just sometimes changing some of these communication techniques can be really powerful in a lot of ways. And that’s something that I’ve been reminded of that is new to what we’re doing this semester, and I think has been really, really beneficial. There’s a lot more than tutor back and forth between the writer and the tutor after that session is over. Normally, it’s just sort of sealed, but now there’s a lot more of that back and forth happening because that letter is forward-facing and generative too. Eric Camarillo : Yeah, I think when it comes to, you know, face-to-face, or online or asynchronous, to me, it’s not really about, you know, “is one better than the other?” It’s that they’re different and they serve different students differently. Being able to drive half an hour to campus for an hour-long appointment, and then drive half an hour back is a privilege. Not all students can do it, especially working students who just don’t have time. And so being able to offer a variety of supports in a number of different ways, I think is a way to maximize that kind of accessibility. And I liked what you said, Russ, about a forward-facing document. UHV has something very similar, where they were essentially asked to do a couple of different things: they would leave feedback on the paper, they would write an email back to the students, and then they would write a form, just like a short note taking thing that was internal. And so the email was something that we spent a lot of time with training folks on how to do right, because one of the things made clear to me when I first came on board was the asynchronicity there where it’s the last thing that you’re writing, but it’s the first thing that the student is reading. So you have to take that into account as you’re generating it. And I think, Elise, to touch a little bit on your point too about how technology mediates this experience for students now and how we’re using writing to talk about writing. If students have to now read to understand, right, you can’t just verbalize it. So they already have to have, or try sometimes a little harder depending on who the student is, to understand what’s been written, so when working asynchronously, the student may not have as strong of a writing ability, but perhaps their reading ability could also be strengthened, right? And so there needs to be a bit more explanation, a bit more breaking down of things in that process. Which is why I wish there was more research on asynchronous tutoring practices, to be able to know what other institutions do and how they approach this kind of work. There are a variety of ways. One thing HACC is doing that I love that I never thought to do at UHV is that you as a student can submit a paper for feedback. And then they can request a Zoom follow up session about that paper, which I think is so cool. Because then you have a student and they’ve gotten this feedback and they want maybe more. They have other questions, they want to get that additional feedback. And now they can. They can just request a Zoom session through TutorTrac or sometimes a drop-in one if one is available, depending on the tutor’s availability. But I think this is one way, at least, I’m trying to maximize that flexibility that we currently have. What is for most people, a very stressful time to be anywhere but I think especially to be a student. Elise Dixon : That makes me think of, you know, when I read through various writing center scholarship about online writing centers, quite frequently in my own research, especially up until 2010, a lot of the research was about how do we replicate a face-to-face collaborative session, right (Yergeau et al., 2008; Reno, 2010)? We’ve all been there. And this pandemic has really forced us into—maybe not forced but have given us some opportunities—to think through what you were saying, Russ, about what opportunities there are in new technologies or in using technologies in a different way that look, perhaps on the surface as not collaborative, which is what we always want, to have a collaborative writing center space. And when I first came to UNCP, I had never done an asynchronous tutoring program of any kind. And we already had one going partially because of a money situation, we were using Tutor.com. And the administration had found out that our students were using Tutor.com—the writing portion of Tutor.com—and it was costing them $28 an hour, I think, to provide that service, when the writing center was already readily available and had open spots. And so our previous interim writing center director had a talk with our dean of the University College, and they both decided that it would probably be a best idea to just create an asynchronous tutoring opportunity through the writing center. So often in my meetings this semester, even though I had some reticence over how do I make this a “collaborative” experience, I was also sort of being pressured: “Are you having a lot of asynchronous appointments? We want to make sure that you’re having a lot of asynchronous appointments because it’s all about, you know, the bottom line.” But over time, what I realized is that my students were very organically doing what you both were talking about in terms of the front-facing documentation. Because writing center tutors are trained or shown through our own work that we’re peers, that we want people to progress, and want them to learn how to be good writers on their own through our guidance. My tutors started organically having those conversations with students over email and making sure that their feedback was really explicit and gave step-by-step: “Maybe you should do this? How about this? These are three options for what you might do.” We tend to have this idea, and I think sometimes it stems from really our oldest most original writing center scholarship, like Jeff Brooks’ (1991) “Minimalist Tutoring,” that tells us that in order to be collaborative, we have to be hands off, and in order to be hands off we can’t touch the paper. And it’s very hard to be hands off when you are doing an asynchronous session. But we’re never not collaborating, even if it’s asynchronous. And, gosh, if there’s anything the pandemic has taught us it’s that we’re never not collaborating when we’re online with each other because people have continued to get things done—albeit, in weird and exhausting ways. But we have continued to get things done over the internet in many different ways. Russell Mayo : To build on that point, Elise, I think it’s really good to point out to the people who are in charge of budgets, or who ask questions about things like Tutor.com or other services: There’s something the writing center offers that goes beyond the bottom line, too, right, which is that it is a professionalizing space for the students who become tutors, and it’s a learning space. They learn so much about writing and rhetoric that our courses can’t teach them through that hands-on learning. And they move in a “communities of practice” (Lave & Wenger, 1991) kind of way away from the periphery and more toward the center of what it really means to do academic writing and collaborative learning. And so it’s such an invaluable resource for the people who are tutors as well that an outsourced kind of website may be cheaper—although, as you’re saying, it’s not actually—it doesn’t offer those other benefits to the university community and the community of writers that I think we can develop at a center. Eric Camarillo : Yeah, we’re in “competition” with SmartThinking, our third-party service that we use. HACC had it when we were initially in that five-campus model that I mentioned before. Now we’re in a one-college model. In that five campus model there was—and there still is a virtual learning department, and they used SmartThinking, and it was initially only for their students. So the virtual students were students taking courses asynchronously, so they were the only ones really—I don’t want to say allowed to use it, anyone could’ve used it, but it was really for them, that’s why we subscribed to them or bought them whatever you want to call it. And now, with HACC’s Online Writing Lab, that’s one of the reasons I think we have the follow-up Zoom sessions, finding ways to differentiate us from SmartThinking tutors, not to mention the other feedback that we provide. For me, I’m also a big believer in the peer tutoring model or at least the context-oriented model, right, people who know and understand the institution. Not to discredit other types of tutors who work for these companies—they know the content, but not the context. They do not know who the instructor is, they do not know what their expectations are, and sometimes you have to know in order to give that kind of—I call it actionable feedback in my research. So this kind of, “I know this professor prefers it broken down in this way,” or “They may not think of the thesis in this one way, perhaps you can revise it to this other way.” And one point I also kind of wanted to jump on is how asynchronous tutoring really breaks from the traditional face-to-face model. So with minimalist tutoring—really great example. How do you give feedback without touching the document, you know? Without “writing” on it, you know what I mean? It’s impossible. I mean, there are other places that try and do it, and maybe they do like, just a letter and the letter will give feedback about the document, and it’ll give tips here pointing to particular sections but nothing in the paper itself. But, we know that Beth Hewett (2015) posits in her various research on online writing instruction that sometimes, and I don’t usually advocate for this, but sometimes writing within the text itself is what you should be doing, especially if you’re trying to model what a sentence could look like or what the various options are, right? So, while I’m very oriented toward just leaving the comments, there are others that definitely advocate for more what is definitely not minimalist tutoring, right? Or perhaps what it means is that you have to think about minimalism and collaboration differently in an online context. So, what does it mean to be minimalist when you’re leaving feedback? Maybe it means just leaving ten comments or something and being very selective about what that means. I think there are definitely ways to translate some of the best practices to an asynchronous paradigm, but there definitely needs to be a translation happening. Like, there won’t be a one-to-one, direct layover—or overlay—of those practices. Russell Mayo: Okay, so to wrap up, maybe each of us could go around and share out a little bit about looking forward, looking forward to next semester, next year, of continuing our work in our new institutions, in our new roles. What are we excited about? What are we concerned about? Future challenges or plans in your centers. I guess I’ll leave it open there and either one of you can jump in. Eric Camarillo: Yeah, I can start. What I’m really excited about is what new practices emerge as we better understand asynchronous tutoring. So, how do we better understand racism or antiracism, right? So, these issues that we’ve grappled with for so long with the traditional model, what does it mean now to grapple with them in the asynchronous space? So how do we achieve equity or racial justice, how do we embrace multiple languages, other types of discourses in an asynchronous context? I’m really looking forward to how writing centers continue having those conversations and what research develops. And I’m looking forward to hopefully also being able to contribute to those discussions. Those are things that are definitely interesting to me, right, learning more about how do we deal with both students who are hurting because of a pandemic that is maybe biologically related and students who are hurting from a pandemic that is more culturally related, right? Many things happened in 2020, but those two things stick out to me. A pandemic of both a virus and racism and a great reckoning of and working through—achieving antiracism. So that’s one thing I’m looking forward to, definitely, with asynchronous practices at least. And I guess my concern, really, is trying to adapt what we’re doing now in one way to, ultimately, perhaps a hybrid way, or when we go back to campus, which I believe will happen eventually. So, worrying a little bit about how we adapt our practices that have—you know, my institution has adapted really well to this context; we did a really tremendous job. What does it mean when we return to our five separate campuses? How do we divvy up resources? How do we divvy up the work? In what ways can we continue on with our online tutoring? Who will be assigned that kind of work? Elise Dixon: Eric, those are such great concerns and excitements, and they seemed to be interconnected, which I think always happens. I think similarly. I just finished teaching my tutor training course, which happens every fall, and my tutor training courses are always very social justice oriented and we had lots and lots and lots of conversations about race and racism this semester, more than ever before for obvious reasons, I’m sure you can guess why. And what I think I’m most excited about is that—in my previous work, some of which is in The Peer Review (Dixon 2017, 2019), I tend to focus on wanting us to think through the everyday moments of our writing center, and especially the uncomfortable everyday moments of our writing center that we tend to gloss over. And what I saw in a virtual form was that one story I told you today about this markup situation. It was an uncomfortable everyday moment of the new “pandemical” research—or new “pandemical” writing center. And I was pleased to see that I and my tutors were able to notice, in those uncomfortable everyday moments, issues of power and equity and inequality (Denny, 2010; Greenfield & Rowan, 2011; Greenfield, 2019; McKinney, 2013). So, for instance, as I said, the conversation between this student and her professor was raced because we all are raced, and because of that there were power issues that existed, and I was pleased to see that it wasn’t just me that noticed those things but that my tutors noticed those things even in their asynchronous sessions. And I think I look forward to finding ways to continue to have conversations about equity and equality and how we can foster that work in our writing center to create a more social justice oriented, activist writing center, and I look forward to knowing that it can be done online, asynchronously, in person, face-to-face, we can do it all. And I think that is also the great challenge that will be the great challenge of, I think, my writing center career, is finding ways to train tutors to holistically understand issues of equity so that when they are thrust into a new situation like they were this year that they have various tools to enact the activism that they can through whatever medium they have to. So, yeah, that’s my challenge and my excitement. Russell Mayo : Wonderful. I want to echo what you both mentioned, and I think it was fantastic. I, too, am looking forward to bringing in critical questions about the work we do in schools and how with that, as scholars (Grimm, 1999) said, in spite of our “best intentions,” that we can do harm unintentionally in our work and, therefore, we need to be anti-oppressive and it’s not going to happen by happenstance. It has to be deliberate, and it’s not something you do once and then it’s over. So I look forward to having these conversations with tutors and with faculty about ableism and racism and all the other aspects that are wrapped up in the human work we’re doing, really. And I look forward to doing more with those conversations. One thing I’m really excited about, and that’s an exciting opportunity to be honest with you, I’m not—I don’t think that’s a bad thing at all, I think it’s something that needs to happen and can happen more, and I think that it takes a long time for those conversations to really make a difference in a community, so I look forward to doing that. I also look forward to, so one of the ways of justification and justifying is something—one of the themes from the TPR, for this issue—one of the things that I did immediately was starting to have concerns and worry about justifying. What happens to those sessions that don’t get booked? Where we’re paying a tutor, but they don’t have a writer there? In a face-to-face or in an in-person writing center, there’s lots of work to be done in the space, but when tutors are working from home or not in the same room, what do we do with that time and how do we make it meaningful to the people who are paying their checks, really? So, we developed an ad hoc professional development research project, so the students could develop something. Some students are really taking over the social media—which they would’ve done if we’d been together—social media for the center. Some students are studying writing across the disciplines, interviewing engineering professors about what writing looks like in their courses, and some students are comparing different majors and looking at different pedagogies for engaging students and studying what it means to be a writing partner—you know, working with the same writer week after week for a whole semester, a very unique project or problem they’re engaged with. What I’m really excited about in the Spring is that our tutors are going to be presenting on those, so we’re going to have a monthly meeting, which we didn’t have this semester, to have presentations. So tutors are going to be presenting their work, their professional development, ongoing questions, and inquiry projects. And then we’re just going to have some social time together because that’s something the tutors really, really missed. So just giving them that time to connect and bring in the new tutors that we’ll be training to connect with the tutors as well, to bring in more of a social sense of space that we didn’t have before because we lacked a place together, or we’re without that place for the temporary moment. So, really looking forward to those conversations and bringing those projects to bear and to learn from the tutors and with them as well. So, I guess we should wrap up there. It’s so good to talk to you both and meet you finally, virtually. And thank you, thank you for doing this. Elise Dixon : This was very invigorating. I don’t know how you all feel—I’m very excited. Eric Camarillo : I am, yes. Russell Mayo : Thanks!

The writing center (WC) is simultaneously an educational space and a specific place co-created by the consultants and students using it. Dedicated as it is to writing, the center offers an academic location physically distinct from home and the classroom. The COVID-19 pandemic drastically altered this separation of spaces and places, collapsing many (or all) of them into the virtual realm, all to be accessed from (often) one place: home. This paper considers the theoretical discussion surrounding notions of home in the WC and recontextualizes said discussion in the wake of the WC gone virtual during a pandemic. Reflections on the authors’ experiences in this new space and the resulting sense of place are included, resulting in a framework that considers the nature of online synchronous WC work being undertaken in our home and a call for WCs to not simply seek to return to a supposed normal when our institutions call us back to campus. Keywords : space, place, virtual asynchronous tutoring, online writing centers As writing consultants working during the COVID-19 pandemic, we have become very familiar with the feeling of brewing tea in the kitchen between appointments, shushing loud housemates, and angling our computers’ cameras to frame ourselves against the one clean(er) corner of our rooms. We have long since decamped from the physical writing center (WCs), a workspace for writing consultants, for an altogether different place: home. Space is open and undifferentiated; place is known and associated (Tuan, 1977). And WCs are themselves designed to be welcoming places, to set students at ease, to evoke that which they cannot be—home (McKinney, 2005). What, then, are the impacts of moving the WC into the home? For all that they promise the capability for connections across vast distances, digital spaces are still inherently material. They are built on infrastructures of wires, cables, metals, and plastics; we connect to them through devices made of the same materials. The work that we do is mediated by the spaces and places in which we exist, something made all the more apparent by the pandemic. Digital spaces have allowed us to keep in contact with friends and family throughout the pandemic, valuable lifelines in deeply uncertain times. Such spaces have the capacity to foster new intimacies (Gallagher et al., 2020), but the prevalence of “Zoom fatigue” serves as a reminder that digital methods affect us differently. We take up the question of how a WC formed through the space of digital infrastructures, server rooms, and homes (or the various places we find ourselves and our clients videoconferencing in from) alters the sense of place that WCs evoke and the consequences of this alteration. To do so, this work pulls from a theoretical framework to inform later personal reflections on our experiences as writing consultants gone online during a pandemic. We find this to be a kairotic moment for WCs to reconsider and reform our thinking on and understanding of place, a moment wherein consultants and administration alike can and should reconsider what the space of a WC can/should aspire to be. Space and place are frequent subjects of debate—partially because of their inherent resistance to concrete definition, partially because of the terms’ prevalence in understandings of the world. Space, broadly speaking, is open, potential, abstract; place is known, (more) defined, (more) concrete (Tuan, 1977). Further, “space is unstable, uncertain because of the possibilities it contains for occupation. Space is yet-to-be written” (Dobrin, 2011, p. 41). “Home,” for example, is a place that has become so through occupation of and association with space. In Arendt’s (1958) words, “[to] live together in the world means essentially that a world of things is between those who have it in common, as a table is located between those who sit around it” (p. 52); Tuan (1977) argued that the presence of any other human beings (even just one) “has the effect of curtailing space and its threat of openness” (p. 59). Any discussion of solitude and openness is now (doubly) grimly ironic in light of the ongoing mental and physical effects of prolonged separation and isolation brought on by the COVID-19 pandemic. Tuan (1977) invited his readers to consider “the sense of an “inside” and an “outside,” of intimacy and exposure, of private life and public space” (p. 107). The home is (generally) understood to be the place in which we live our private lives, while outside in other spaces (and places) we live our public lives, occluding—even masking—elements of ourselves. The distinction between public and private life is inherently a problematic one because there is no neat separation (Arendt, 1958, p. 72). Elements of both intrude on each other in ways both tangible and intangible, but there was previously a semblance of spatial separation that allowed for the maintenance of veneers, however fragile, unreal, occluding, and deeply problematic they could be. Yet, home is not mere association with that space (i.e., the space we occupy for housing), but associated with various place-based ideals beyond faulty notions of privacy. These place-based ideals are essential to forming the notion of home. As bell hooks (2009) established, “A true home is the place—any place—where growth is nurtured, where there is constancy. As much as change is always happening whether we want it or not, there is still a need we have for constancy” (p. 203). The association of constancy with home that hooks established here is troubled further when considering the idea of being at home during a pandemic. Assuming an individual even has the necessary means and ability to conduct education and consulting work from where they live, the notion that they are taking appointments from the comfort of their own home ignores the way that bringing the many spheres of life into their lodgings disrupts the constancy that they wish for when occupying their home. Further, the physical and mental stressors of trying to do much of anything during a pandemic seep into and destabilize our sense of home. Our conceptualization of constancy often hinges on the sensory experiences that come to define our perceptions of home. Jenny Odell (2020) has written about the importance of attentiveness to one’s time, space, and place, advocating for deliberate use of the five senses. She approached this through a multi-scalar lens and a deep concern for the impact(s) of social media and the attention economy, which thrive on constant intrusion, constant interaction, and superficial engagement. These methods manifest as a constant fracturing of attention and energy; equally problematic in both public and private – although it is important to note that Odell is not uniformly negative in her view of social media. In keeping with her overall argument, she argues that it can be a positive force, but should be used and engaged with deliberately. These issues of deliberate intent, attention, and focus are also very much at play in WCs. The places in which we write and consult have become increasingly of interest to WC scholars and practitioners in recent years; however, many of these discussions focus on the practical aspects of the objects that make up a space. Despite the work that has been done by WC scholars who have taken up this mantle through their research on digital studies and multiliteracy centers (e.g. Fitzgerald and Ianetta, 2015; Del Russo et al., 2019; Balester et al., 2012; Dunn and Dunn de Mers, 2002; Hamel, 2002; Hitt, 2012; Naydan, 2013; Sheridan and Inman, 2010; Trimbur, 2016), there remains a need for WC practitioners to recognize and consider WC spaces as something we both experience and create as opposed to something we simply take in visually. Hadfield et al. (2003) explained that “the environment where interaction between and among people occurs is crucial as it affects the way people feel and, therefore, the way people interact. A well-designed writing center has an identity that speaks implicitly to its patrons” (p. 175). Echoing this idea and building upon it further in her call for a more critical examination of WC spaces, McKinney (2005) specified that “In terms of the writing center, critical geographies would not merely state what objects occupy the space. In addition, the focus would include the human experience in use of space and objects” (pp. 10-11). This need to think critically about how our WC spaces are experienced becomes all the more urgent as we pause to consider various ways that spaces shape our experiences as complex and dynamic individuals. This phenomenon is often intensified in academic spaces, especially when they are utilized for the vulnerable act of sharing one’s writing. For example, Lockett (2019) argued location “must be considered as one of the major factors that obscures the relationship between race and how students are socialized to understand graduate writing conventions.” She continued, contending that, for graduate students, learning how to write “depends on moving through clandestine places like faculty offices, selective reading groups, and brief cubicle chats among peers, as well as publicly sanctioned intimate spaces like coffee shops where graduate students may be meeting with their mentors and colleagues.” This audience awareness that Lockett spoke to extends to the question of how WCs construct a sense of place in the midst of a pandemic. Further, it points to the need to recognize that those logging into our virtual WCs may not have access to the assumed space of their living space. Factors like race, class, and residency status can greatly impact whether that is indeed possible. These are variables that need to be structurally addressed, but what can WCs do? Boquet (1999) asked whether the WC is “primarily a space , a “laundry” where work is dropped off and picked up, where students are brushed off and cleaned up? Or is it primarily a temporality, an interaction between people over time, in which the nature of the interaction is determined not by site but by method?” (p. 464, emphasis in original). Lockett (2019) argued that it is both, following her academic ghetto metaphor; “[the] kind of place a writing center is perceived to be—by its tutors, clients, director, and administrative assistants—affects what will happen there”. We agree with this assessment, with the added valences that have arisen due to the pandemic and the move to wholly online consultations. At least one of us has been managing laundry timing around scheduled appointments, and the question of time’s “realness” continues to haunt conversations, calendars, and affects as we continue to cope with the dissolution of, and attempts to reimpose, flimsy and inflexible external structures. As a result, these issues of space, when compounded with the additional variables of race, class, residency status, sexual orientation, and ability, culminate to become inextricably linked to issues of labor in the WC, a correlation that has become painfully real for many of us consulting and writing during the COVID-19 pandemic. That space relates to labor concerns is well established in considering how the planning of space can subconsciously reinforce the exploitation of laborers (Harvey, 2010). Although discussions of labor have been taking place for quite some time among WC practitioners and scholars, the COVID-19 pandemic has made these all the more salient and unignorable. Labor is a complex concept in WCs as it takes many forms—emotional, mental, and even sometimes physical (moving to a new space, rearranging furniture, cleaning at the end of the day, etc.). This labor, especially the emotional and mental labor that is so often exerted by WC consultants and administrators, is often invisible and thankless, and although the labor itself is often unseen, the symptoms of an over-exertion of labor are often all too real and visible. As Giaimo (2020) pointed out, “Labor and wellness are inextricably bound. In an ideal situation, our work would be Meaningful, Engaging, Stable, Safe, Ethical, Fairly compensated.” However, even in the most ideal WC, operating with full funding and without the chaos of a pandemic, labor is never all of these at once, and this can have substantial impacts on those of us working as consultants. Giaimo (2020) clarified that labor concerns are wellness concerns, as the precariousness of one’s labor conditions can lead to physiological problems and different manifestations of human suffering. Further, Giamo was explicit in making the connection between precarious labor and “minorities and minimum wage workers.” One of the primary casualties of the pandemic has been so-called “third spaces.” These are not instances of Soja’s notion of thirdspace (e.g., 1996, 1999), but rather a division of spaces into spheres (e.g., Sloterdijk, 2011, 2014, 2016), with home as primary, work as secondary, and then third as elsewhere, such as in coffee shops or libraries. Indeed, for a not insignificant portion of the population—including many students—the pandemic effectively collapsed many (or all) of these spaces into one physical place: home. As people distanced from each other, their senses of space and place (sometimes simultaneously) contracted, expanded, and fragmented. Digital spaces, especially virtual meeting software and social media, experienced massive surges in engagement and numbers of active users as many aspects of life shifted to be mostly online. The nature of—and divide between—social relations via digital modalities vs. physical ones is frequently presented in generational terms, with Millennials and younger generations stereotypically preferring everything digital, while older generations favor the “real” world. Regardless of the actual truthfulness of this presentation, people from all generations have had to navigate the complexities of virtual platforms, even as others have had to contend with the necessities and present dangers of being “essential” workers. Quarantine entails a curtailing and control of movement and mobility, especially as empirical reality and embodied experience. It is a (re)definition of many spaces—particularly public or communal—as hostile/dangerous. Russell (2020) has proposed envisioning this shift as a sphere eversion, a rather complex topological concept that has interesting implications for notions of exposure. Eversion is the process of turning something inside out, in this case squishing and folding a sphere. Spheres are inherently boundaries, things capable of being seen by external observers, while observers of everted spheres must, by definition, “take up a position on it” (p. 276). Within this framework, she pondered hands and elbows as “touched touchers;” hands are more likely to touch the world than elbows, but both are part(s) of the body, covered in the same skin, exposed to the same air (p. 276). We can wash our hands diligently, but what about the rest of the body, or clothing, or the air introduced to an enclosed structure or common area through doors or windows? The core idea of the commons is that of a shared public space which can become a public place through interaction and association. Since the commons is shared, it remains inherently open, able to be engaged with and left alone easily. In much the same way, digital places are inherently permeable due to the configuration of digital space. For the user, this is simultaneously a strength and a weakness, especially with the heavily increased use of video chat platforms by businesses, schools, friends, and families. Interaction through a screen is not the same as in-person interaction, even from a safe distance. It can feel awkward and impersonal at times as physical distance creates emotional distance, making it difficult to read and interpret body language. However, despite these limitations, screen-to-screen interaction has offered important opportunities for (re)connection. Indeed, digital means’ capacities for connection, what Gallagher et al. (2020) have called “new intimacies,” allow people to interact, link, and communicate across counties, states, and countries. These connections can also be extremely beneficial for students for whom the normalized physical classroom environment is difficult, including students with anxiety, disabilities, or off-campus jobs. Of course, as with any technology, digital spaces carry the capacity to reproduce some existing inequalities and introduce others. Users become dependent on connection speed and stability, compression algorithms, and server/software uptime (Burroughs and Rugg 2014). Digital access takes place over (fractions of) milliseconds, accelerating time and decoupling it from physical concerns (Barlow and Drew 2020; Chan 2020). Care and intent are key. Through our dependence and constant use of these digital spaces, the issue of Zoom fatigue has become a commonplace point of discussion in day-to-day life for the authors. Our days feel full of Zoom or Microsoft Teams meetings, WC Online appointments, and emails. Our homeplaces become saturated not only with work concerns, but also the digital platforms that convey them. To return to hooks’ (2009) discussion of home as constancy, labor in the home breaks up that constancy that informs our homeplaces. In a sense, it breaks into the ambient sense of calm and security that we strive for our home to be, instead saturating it with workplace concerns. This discussion of saturation connects well to Sidney Dobrin’s (2011) discussion of saturation as it “suggests a sense of overwhelming (as in saturation bombing)” (p. 183). The ambience of our homeplaces has been, essentially, saturation bombed with a different place context, thereby disrupting and recontextualizing our living rooms and bedrooms into a space of workplace activity. As mentioned in the introduction, we consider this to be a kairotic moment for reflecting on understandings of space and place in WCs. Particularly as many of us begin to transition back to hybrid (or wholly in-person) modalities, we should be deliberate and careful in just how we effect that return. To that end we offer these individual discussions both as reflections on our own experiences and as considerations of place and community in remote and hybrid WCs. For the first two months of lockdown, my scheduled writing consultations were one of the primary things I relied on to keep myself going (those, and my weekly movie nights with my roommate). I joined our WC partway through the fall 2019 semester and immediately received training in using WCOnline for consultations. I primarily consulted in-person, but I was already used to a hybrid modality so the switch to fully online was, for me at least, not a huge practical shift. It was just that it felt like everything around me shifted too; I was probably in a constant state of mild shock for the first couple weeks. In the Before Times, all of my work with clients, face to face and online, took place within the physical place of the WC. Its building was (and is) not adjacent to my department, so even if I was already on campus, I had to budget a few minutes to walk there if I was already on campus, or about 30 minutes if I was walking from home. Once I retreated into my home and lost all of that interstitial time, I fully realized how much I’d been relying on it to help physically and mentally organize my day. I was fortunate enough to live with roommates who I generally got along with, but being thrown into a situation where they were the only people I felt comfortable physically being around was a major adjustment, as was realizing the true thinness of the house’s walls and doors (accidentally dueling phone and Zoom call speaking volumes were a weekly occurrence). The time I’d spend walking was one of the primary ways I’d move myself into and out of my consulting (or more generally academic) headspace and back into a “home” mentality – one in which I was more agreeable to working with and around my roommates. I have since slowly (and, I will admit, grumpily) adjusted to this “new” situation. This has partially been a mundanely practical matter, since the pandemic is still a long way from being resolved, but it was primarily a matter of replacing old mental habits and spatial pathways with new(er), (more) specific, (intensely) local habits and pathways. I have a browser that I use almost exclusively for consultations, so that opening it signifies in some small way that I am going into “consultant mode.” I will usually make a cup of tea before my first appointment so that I have something to keep my hands occupied, which also gives me a ready-made excuse to stand up from my chair and walk to the kitchen after each appointment to make more tea and unplug for the brief window of time between consultations. And while I certainly miss the opportunity to hang out with my colleagues in the break room in between appointments, I feel that we’ve still been able to maintain a semblance of community through our weekly colloquium. It was very difficult at the beginning; I felt like I was consoling clients as much as they consoled me. In some ways it’s still difficult, just in different ways. Realistically, I barely made it to the end of the spring semester, and still don’t know how I finished papers and tests. Somehow, I did, and I kept consulting through it all. For better and for worse this fall semester seemed like an improvement, which I’ll attribute mostly to the fact that I could prepare (to a certain extent) for a fully online modality and the mental weight of the pandemic before it even started, as opposed to having to adjust in the middle of everything. The current spring semester has been overall better for me, perhaps because I’ve adjusted to conducting classes fully online – an alarming thought – and perhaps because I’ve finally started feeling the slightest bit optimistic about vaccination rates. But I’m still exhausted, still worried, just doing my best to muddle through. My fellow consultants have been integral to my persevering, as they’ve variously offered advice, support, commiseration, and openness to frank discussion. For me, the online space has felt simultaneously too lonely and too crowded. Thankfully, my graduate program had always been hybrid, allowing the flexibility for students to meet in-person and online in the same place by incorporating Zoom as a fundamental component of the course. However, I was someone who had never consulted synchronously online before, so when the COVID-19 pandemic halted life as we knew it, I was thrown into the (new to me) online place of WCOnline. And like many writing consultants (and people around the world in general) as quickly as I settled into a new rhythm of working and learning online from home, I became acutely aware of challenges posed by the online space. For one, the notion of working from a “homeplace” had become a little complicated for me. My partner had been unlucky enough to finish his graduate degree the spring semester that COVID-19 rearranged the world. After struggling with unemployment, we were forced to move days before the beginning of the fall semester to a new city with a better job market to stay afloat. This move was a culture shock to me as I had always been a small-town gal. Additionally, the pandemic made it challenging for me to get out and participate in my new community. Ultimately, I was cooped up in an unfamiliar apartment in an unfamiliar city, feeling isolated as I tried to conduct writing consultations through an unfamiliar modality in a home that did not feel like home. As I did my best to adapt to a new consulting modality, feeling a bit lonely in my new home, a feeling familiar to many these days began to creep in: Zoom fatigue. Although video conferencing had become the primary way for me to relieve my feelings of isolation by connecting with clients and colleagues, I began to feel isolated and socially overloaded at the same time. I felt I was expending much more emotional labor than I had when consulting face-to-face, checking in with students and doing my best to encourage and support them during these trying times. This became problematic for me, however, as I began expending emotional energy that I did not have. Unfortunately, at the end of the previous spring semester, the semester that everything got rearranged, life as I knew it was rocked by my mother’s death. I had finished that the spring semester and begun the subsequent fall semester in the midst of enormous grief. Consequently, I would lie down after even just one online writing consultation, emotionally exhausted. Before COVID-19, I did not consider myself as someone who was that affected by space and place. Although I was consciously aware that our spaces and places indeed have a great influence on us, I was lacking the context to really discover how these affected me personally. The pandemic made this all too clear for me. Place has immense power to shape feelings, attitudes, and even behaviors. This is true for us as students, colleagues, and writing consultants. Knowing this, WC practitioners should take care to create space for these influences, especially as we continue to contend with a pandemic. Losing the connection with clients and colleagues that many consultants experience from face-to-face consulting, we must be mindful to acknowledge and embrace feelings of isolation and burnout. Our goal as WC practitioners must not be for things to return to normal, but to normalize the oftentimes taboo yet all too familiar feelings of emotional exhaustion that academia has become increasingly hostile to. Right before lockdown began, my partner and I signed a lease in Lubbock, Texas. The plan was for me to move onsite for my doctoral program (Technical Communication & Rhetoric) that I’d be entering my second year of. While I had enjoyed being a distance student my first year of said program, I hoped that moving onsite would allow me to reduce my workload (I was working full-time as a lecturer and WC coordinator at Texas State University), increase my class load (I was taking two courses a semester, instead of three), and give me more time for projects. The reality of course was that, while my class load certainly increased, the Graduate Part-time Instructor (GPTI) and Graduate Writing Center (GWC) work I took on felt not all that different in time commitment when navigating teaching and consulting in a virtual environment. In Spring 2020, the potential of a lockdown led to me and the directors of the Texas State University Writing Center building out what the WC would look like when gone virtual. We did not have WCOnline in the WC for scheduling or synchronous online appointments, though we had started piloting Zoom for our limited synchronous appointments (that were, prior to this, held with the consultant in the WC). This experience coupled with my own use of Zoom in my doctoral studies resulted in our building the center’s plans around a common Zoom link with a main area (the virtual front desk) that could check writers in before moving them to their appointments (using the breakout rooms function). That it was all under one Zoom meeting link created a sense that we were still part of the center, even though we were video conferencing in from our home offices, bedrooms, living rooms, and backyards. That I had a small part to play in forming this system made the transition to online WC administration work smooth for me. This is not to suggest that there was not a shock to the system for me, as academia’s demand for continued productivity left me feeling even more frustrated with the world around me. I would say that it took me a while to shake it off and return to a sense of normalcy, but that would suggest that I ever have fully shook it off. Then, I started at Texas Tech University as a GWC consultant. The system was different (WC Online). There was no clicking over to someone’s breakout room when they weren’t in an appointment. We do have a weekly colloquium over Zoom which has helped get a sense of my fellow consultants, but in WC Online there is no sense of the space of the WC; there is only the sense of WC Online, the video feed of me with my mess of a kitchen behind me and the video feed of the client’s surroundings. As for those clients, those writers seeking to bounce ideas and strategies off me? I often find myself rushing through appointments, distracted by the need to later attend to household labor demands that surround me and are even at times clearly reflected in my video feed. Likewise, writers once willing to sit through the entirety of an appointment to discuss and strategize are seemingly also distracted as they have to deal with internet concerns and cooped up children. That’s assuming they can videoconference from their home, as I have had appointments where clients have been driven to whatever open space with decent internet connection they can access; cars, bars, and cafes are now normal backgrounds I spot in appointments. All of this is in the context of me feeling what some would call Zoom fatigue (let’s call it that, though it is a mix of videoconferencing platforms that I use daily). My partner and I moved to a new city in the middle of a pandemic. They still haven’t found work. We’re coming up on the deadline to renew our lease and we haven’t even seen the inside of our favorite local restaurants. Everything social we do is via videoconferencing. All my classes that I take are via videoconferencing. All my appointments are via videoconferencing. The conference I attended recently was via videoconferencing. Funerals are via videoconferencing. These are necessary precautions, but I am tired. And that tired is only heightened as academia pushes us to keep going on like this is all perfectly normal, to proverbially be the person jogging through a pandemic. In doing so, though, we are creating a damaging new normal where the homeplace can easily and readily be overtaken and replaced by the workplace. Although the three authors’ experiences discussed here are deeply personal, they reflect issues dealing with labor that many writing center workers have dealt with working from “home” during the COVID-19 pandemic. The pressure to continue to perform within the various academic, WC, and personal communities in which each of us participates has felt unbearable and unreasonable for many. Oftentimes this pressure stems from a societal desire to keep on working as if nothing is wrong because acknowledging that, in fact, so much is wrong can be incredibly painful. Much of the messaging in academic spaces encourages us that if we just log onto the home computer and smile, then class, work, happy hour, funerals, etc. can continue as usual. However, we must accept the reality that these are highly unusual circumstances, and that ignoring the painful reality of this situation only serves to compound and invalidate the mental and emotional labor being extended by WC workers. Because of the collapsing of learning, working, social, and private spaces into the homeplace due to the COVID-19 pandemic, ideas of space and place in the WC have only become more complex. As we attempt to mediate professional and personal identities through our laptops and phones, framed against the clean(er) areas our rooms, we are reminded that “[labor] is shaped/motivated by complex and unique combinations of requirements, expectations, values, perceived strengths, interests and desires, identities, and knowledge” (Caswell et al., 2016, p. 10). COVID-19 has made it impossible to ignore the way that our spaces shape and are shaped by our experiences, and we must acknowledge and address these issues in our WCs, whether in-person, online, or somewhere in between. While WC consultants and administrators struggle with increased workloads and personal stress, oftentimes in isolation, we must take steps to create WC places that are not just safer physically, but emotionally and mentally as well. As Degner et al. (2015) found years before the COVID-19 pandemic ever began, the fact is that “mental health concerns and illnesses are indeed affecting our centers… 56% of respondents said their symptoms affected their tutoring abilities (either slightly, moderately, or significantly).” The creation of safer places in the WC must involve resisting the urge for life and work to go back to “normal;” instead, it must involve normalizing and embracing the feelings that make our consultants, administrators, and clients human—in an echo of Illich’s (1973) conviviality. Simply trying to make our spaces feel like home will prove all the more problematic as many of us begin to transition back to our distinct physical spaces and have the residual exhaustion of our homeplaces being saturated by workplace activities. Giaimo (2020) has established solid moves we can make—lean on the larger WC community through online resources and organizational supports; be more flexible with technology alternatives and time off; share resources on wellness, mental health, and labor; and advocate for consultants. That said, this must be a learning opportunity for the WC community, one in which we can and should ensure that the different spheres that inform our lives as consultants and WC administrators are better protected from the threat of our workplaces saturating our homeplaces. There is certainly a need for further method-driven work to ascertain sustainable and equitable approaches toward this, work that needs much more room than the size of this piece allows. That said, we hope this will serve as a call for such work to find what is sustainable in writing centers of all types and sizes. As Claire speaks to above, our goal must not be to simply return to a supposed normal. We must work to transform our WCs to better value the placeness of our spaces and ensure that the various stakeholders of WCs (e.g., consultants, clients, and administrators) are valued as not just productive laborers and ready consumers, but also as whole people deserving of emotional, physical, and mental wellbeing.

This study uses both qualitative and quantitative research methods in a mixed-methods approach to investigate whether the principled use of author-devised cover letters (CLs) within doctorate writing groups can result in more useful reviewer feedback comments than would be attained through the use of instructor-devised writing assessment rubrics. In this context, CLs are self-devised written documents that help the reviewers give the author useful and critical written feedback comments. Twenty participants in different discipline-specific writing groups were given explicit instruction about the importance and content of CLs during the peer feedback process. Their perceptions of a useful CL were obtained from post-course questionnaires and analysed qualitatively. In addition, their CLs at various stages of the feedback process were analysed quantitatively for genre, social presence, and evidence of teaching instruction, and compared to the CLs produced by 20 PhD students in similar writing groups who received minimal CL instruction. The study found that author-devised CLs, as opposed to instructor-devised rubrics, can allow the authors the flexibility of providing text-specific background details, requesting reviewer help on specific textual aspects, using social presence to develop a sense of writing community, and provide reflection upon their own writing.

Timed single-draft essays as summative assessment tasks have been argued to be inadequate for both teaching and assessing writing in the context of process writing. This is because single draft essays assess product rather than process. To address this concern, the authors developed, implemented, and evaluated two FL (foreign language) English writing courses that integrate various formative assessment activities for teaching writing. The course-embedded evaluation methodology included three techniques: pre-testing, collecting teacher-student conference reports, and administering a student opinion survey at the end of the semester. Pre-testing and collecting conference reports were both used as techniques for simultaneous teaching and inquiry into this teaching. The student opinion survey evaluated the course design grounded in the new teaching methodology. The findings of the study indicate that consistent use of formative assessment in the English as a Foreign Language (EFL) writing class increases student confidence and motivation to develop their writing skills. Results demonstrate that academic (C1 level) and college (B2 level) writing courses that integrate formative assessment into teaching process writing can be a valuable addition to an array of FL (English) language courses offered by the departments of foreign languages at European universities.

Constructing mental health interventions comes with specific methodological challenges, especially when working with vulnerable communities. Developing means of assessment for such projects compounds these challenges because the need to protect participant information may conflict with the need to produce persuasive results about the intervention to obtain funding for additional care. This article seeks to redress these methodological challenges by proposing new protocols for approving and assessing mental health interventions centered within multiply marginalized communities.

Cybervetting, or the review of job applicants’ social media accounts, is a common practice. This study investigates the use of a typology to increase students’ self-awareness by asking them to assess their social media presence. The majority of Facebook users concluded they post content that is appropriate for potential employers, while most Twitter users concluded they post questionable content. Yet most Facebook users restricted access to their accounts, while most Twitter users left them public. When subsequently asked about the prospect of changing posting behavior, students with questionable content were more open to change, supporting the potential viability of the typology.

In writing studies research, automated writing evaluation technology is typically examined for a specific, often narrow purpose: to evaluate a particular writing improvement measure, to mine data for changes in writing performance, or to demonstrate the effectiveness of a single technology and accompanying validity arguments. This article adopts a broader perspective and offers a standpoint theory of action for formative automated writing evaluation (fAWE). Following presentation of the features of our standpoint theory of action, we describe our two study sites, and each instructor documents her experiences using the fAWE application (app), Writing Mentor® (WM). One instructor analyzes experiences using the app with nontraditional adult learners to provide career pathway access through a high school equivalency (HSE) credential awarded by successful completion of the GED® (General Educational Development Test) or of the HiSET® (High School Equivalency Test). A second instructor analyzes WM experiences working with a diverse population of two-year college students enrolled in first-year writing. These instructors’ experiences are used to propose two theory-of-action frameworks based on the instructors’ standpoints, with particular attention to fAWE components, pedagogies, and consequences. To explore the representativeness of these two case studies, we also analyze student feature use and self-reported self-efficacy data from a general sample (N = 5,595) collected through WM user engagement. We conclude by emphasizing the pedagogical potential of writing technologies, the advantages of instructionally situating these technologies, and the value of using standpoint theories of action as a way to anticipate local impact.

Because few studies of disciplinary business writing have examined whether language features play a role in instructor assessment of student writing, this study explored the relationship between student language use and instructor essay scores. Undergraduate business students wrote a case study critique as part of their final exam, and their critiques were evaluated by their instructors for theory integration and essay structure. Student language use was analyzed in terms of error rate, lexical sophistication, lexical diversity, and phrasal complexity. Whereas lexical sophistication positively predicted instructor scores, error rate was a negative predictor of their assessment of business student writing.

This article reports on assessments of business letters assigned to students in a business communication course. Assessments were performed by faculty in other disciplines and local business professionals, with each sampled assignment evaluated by one faculty and one business professional. Overall, the assessments by the two groups were similar in terms of evaluation items related to quality of content and organization. However, faculty evaluators rated the letters lower on items related to mechanics, while business professional evaluators rated the letters lower on items related to professionalism. The paired assessments revealed only limited consistency between the two evaluator groups.

The instructor developed an assessment tool based on Service-Learning (S-L) for developing business and professional communication (BPC) skills in business school students in India ( N = 117). The students practiced their organizational, leadership, and interpersonal communication skills in an authentic, contextual, and workplace atmosphere during this S-L assessment project. The effectiveness of the assessment tool has been studied with a posttest and then pretest. The need for an innovative and holistic BPC skills assessment tool is discussed. The article also presents implications of the project for students and pedagogy along with the challenges in using the assessment project.

This article explores how Twine, an open-source platform for interactive fiction games, was used to effectively train writing center staff participating in a course-embedded tutoring program. Writing center research, as well as our own survey data analysis, revealed a need to implement creative training methods that focused on the navigation of different classroom environments and the fostering of respected relationships between faculty, students, and course-embedded consultants. To respond to the need for additional course-embedded training materials, we created a supplemental scenario-based Twine training game for consultants embedded in first-year composition at Nova Southeastern University’s Writing and Communication Center. We asked consultants to write a response to their experience playing the game in order to assess the effectiveness of the Twine training. Our consultants reacted positively to the relevance of the scenarios provided within the Twine training but wished for further interactivity within the game itself. The positive reception demonstrated that Twine can be implemented as a creative solution for how to professionally handle situations that may occur in the classroom. We determined from the assessment that our future Twine training games need to incorporate clearer directions for navigation as well as more developed scenarios and answer choices for increased interactivity. We conclude that the affordances of Twine and other video game platforms can serve as an innovative way for staff members to interact with training materials that will help prepare them for the complex role as a course-embedded consultant. Keywords : Twine, gaming, scenario-based training, course-embedded consultant, writing center

Existing writing self-efficacy instruments have assessed the concept through mechanical and process features of writing to the neglect of the influence of situated context. The purpose of this study was to develop and test the Situated Academic Writing Self-Efficacy Scale (SAWSES) based on Bandura’s self-efficacy theory and a model of socially constructed writing. A sequential multimethod approach constituted the methods. A Delphi panel of 15 expert scholars conducted a theoretical evaluation of the scale and the items were piloted with 20 nursing undergraduate students using cognitive interviews. The scale was validated in two studies with independent samples of 255 nursing students (Study 1), and in an interdisciplinary sample of undergraduate (N = 543) and graduate students (N = 264) (Study 2). The three identified factors present a structure to the questionnaire which is developmental and has the potential to detect gaps in student self-assessed ability to master various facets of disciplinary writing: 1) Writing-Essentials – synthesis, emotional control, language; 2) Relational-Reflective – relationship building with writing facilitators (teachers, academic sources) and the self through reflection; and 3) Creative Identity – exploring gaps in student achievement of transformative writing (creativity, voice, and disciplinary identity), where confidence can help identify the most engaged writers.

As a consortium of individuals, programs, and agencies that embrace the power of collaboration, the Washtenaw County Literacy Network works to shift conversations and practices surrounding literacy and literacy inequities. Using an emergent strategy lens, the authors describe the partnerships at the center of the network and the collaborative work that has emerged from these partnerships. The authors also analyze the adaptations recent events have generated in terms of the relationships and interactions that center the work, and they explore ways to rethink the idea of assessment for community literacy initiatives. Ultimately, the authors posit that emergent strategy helps networks like the WCLN navigate change in thoughtful and sustainable ways.

AbstractThis article addresses the interrelationship among writing, reading, and information literacy (WRIL) by discussing a collaborative assessment project that generated a criteria map focused on process, enactment, engagement, and attribution. The authors connect this map to the Framework for Success in Postsecondary Writing and the Framework for Information Literacy for Higher Education but critique the failure of these frameworks to account for the importance of reading. In emphasizing WRIL for students, the authors contend that practitioners must help students understand WRIL practices as dynamic, developing, and complex, and they provide pedagogical suggestions for assigning reference materials, reading as researchers, and sharing visualization tools.

This study details a method for mHealth app development and user experience design (UX) evaluation, which generates a comprehensive list of stakeholder-users, acknowledges UX barriers, advocates multiple methods, and argues that developers should address the UX needs of each stakeholder-user in a complex health-care system. A case study of a research project on an mHealth app for women who are considering prevention of or treatment for osteoporosis assists to elaborate and define the method. To find any measure of success, a fully functional app for older users should be integrated into the entire health-care system.

Language learning is context-dependent and requires learners to employ different sets of language skills to fulfill various tasks. Yet standardized English as a foreign language assessments tend to conceptualize English proficiency as a unidimensional construct. In order to distinguish English proficiency as separate context-driven constructs, I adopted a register-based approach to investigate academic English proficiency (i.e., specific set of language skills that support academic literacy) and general English proficiency (i.e., wide range of language skills undifferentiated by context that are measured by traditional assessments) as separate predictors of overall essay quality. In the study, students completed a general English proficiency assessment and an academic language proficiency assessment, and essays were coded for academic writing features at the lexical, syntactic, and discourse levels. Beyond the contribution of academic writing features and general English proficiency, academic English proficiency emerged as a significant contributor to essay quality. Findings suggest that academic English proficiency scores more precisely identified a subset of academic language skills that is relevant to essay writing. The article concludes by discussing implications for strategic writing instruction that articulates the key expectations of academic writing used in and beyond school contexts.

This longitudinal study examines one central dimension of discursive essay writing, viz. text structure. It presents results from 40 upper secondary school students’ argumentative and expository texts, four essays in Swedish and four in English (N=320) written during the students’ three years upper-secondary schooling. In addition, three students’ writing progression in eight tasks is presented as cases. The study contributes to the knowledge about upper-secondary school students’ written discursive development in two languages, Swedish (L1) and English (L2). The research is informed by Systemic Functional Linguistics (SFL) and the texts were analyzed for logical structure, defined as the cultural norms for clear organization of texts in more academic or formal contexts. The analysis comprised three levels: (1) the global level (text structure in steps and general organization), (2) the paragraph level (paragraphing supporting the global structure), and (3) the linguistic level (language related discursive markers). Based on the analyses of different levels, an overall assessment of logical structure was made. The results show that the progression in terms of text structure largely failed to occur and neither the choice of language or different text types (argumentative and expository texts) shaped students’ ability to structure their text.

This action research study began with classroom observations of a learning cycle informed English as a Foreign Language writing class (referred to as the first learning context) for the purposes of creating a general how-to guide for implementing a learning cycle within a writing course. The guide was then implemented in a writing skills class in a different educational context (referred to as the second learning context). A learning cycle was introduced to help learners become more accustomed to peer-editing, giving peer feedback, performing self-assessments and being more critical of their own work. It was found that the learning cycle functioned very differently in the second learning context and not entirely as intended, despite modifications that were made to account for differences between the two learning contexts. Teacher reflections revealed that differences between the reasons for using a learning cycle, assumptions about the similarities between learning contexts (the two courses and their content), decisions regarding changes to the second contexts’ learning materials, differences in student population and other unforeseen differences affected how the learning cycle operated. Critical interactions with sample performance writing texts, the provision or collaborative development of assessment criteria and feedback prompts for peer-editing, materials which support reflection on each task and at the end of the course, and additional class time spent on reflective discussion are all identified as key components of a learning cycle when used in an EFL writing class. The reflections also revealed that learning cycles can have utility when applied to contexts vastly different to those from where they were developed. Recommendations and suggested supporting resources for teachers interested in implementing learning cycles within their own contexts are provided.

AbstractArgument schemes are abstractions substantiating the inferential connection between premise(s) and conclusion in argumentative communication. Identifying such conventional patterns of reasoning is essential to the interpretation and evaluation of argumentation. Whether studying argumentation from a theory-driven or data-driven perspective, insight into the actual use of argumentation in communicative practice is essential. Large and reliably annotated corpora of argumentative discourse to quantitatively provide such insight are few and far between. This is all the more true for argument scheme corpora, which tend to suffer from a combination of limited size, poor validation, and the use of ad hoc restricted typologies. In the current paper, we describe the annotation of schemes on the basis of two distinct classifications: Walton’s taxonomy of argument schemes, and Wagemans’ Periodic Table of Arguments. We describe the annotation procedure for each, and the quantitative characteristics of the resulting annotated text corpora. In doing so, we extend the annotation of the preexisting US2016 corpus of televised election debates, resulting in, to the best of our knowledge, the two largest consistently annotated corpora of schemes in argumentative dialogue publicly available. Based on evaluation in terms of inter-annotator agreement, we propose further improvements to the guidelines for annotating schemes: the argument scheme key, and the Argument Type Identification Procedure.

This snapshot describes and reflects upon two case studies of community writing projects between Emerson College and Boston Public Schools. Emerson College students were asked to tutor 10th grade BPS students for the English Language Arts portion of the state standardized assessment. Through both quantitative results and qualitative reflection, this paper suggests that approaching such standardized tests as a distinct genre of writing can not only help students to gain awareness for multiple genres, but also to recognize their own writing as an empowered and meaningful political form of social action.

Critical language awareness offers one approach to communaljusticing, an iterative and collective process that can address inequities in the disciplinary infrastructure of Writing Studies. We demonstrate justicing in the field’s pasts, policies, and publications; offer a model of communal revision; and invite readers to become agents of communal justicing.

This article describes an undergraduate health sciences course where students propose a community-level intervention that addresses a local health disparity. Students use community planning principles and health equity concepts as a final project in their 8-week online community-engaged course. The student-proposed project engages a community in health education or promotion-program planning and allows for faculty assessment of pedagogical decisions. A curricular commitment to health equity enhances the capacity and competency of learners to address the structural inequities that fuel pervasive health disparities among socially disadvantaged populations. Ethnocultural empathy or racial/ethnic perspective taking is used as a measurable competency. The final paper requires students to describe how the perspectives of Black, Indigenous, People of Color (BIPOC) have shaped their proposed community intervention. They are also asked to offer recommendations on how to best mitigate the racial bias that may show up in community-based interventions.

This action research assignment invites students to participate in the progress of the UN’s Sustainable Development Goal #6 (SDG6) by contributing knowledge to two distinct public discourse communities: Wikipedia: The Free Encyclopedia and Consilience: The Journal of Sustainable Development. SDG6 targets access to clean water and sanitation for all by the year 2030. But, in order to accomplish this, the rate of progress must accelerate dramatically. In small groups, students research an SDG6-related topic and improve a Wikipedia article to make it neutral, balanced, and organized in accordance with Wikipedia quality assessment standards. Simultaneously, students compose an opinion paper addressing SDG6 goals and targeting the cross-disciplinary audience of Consilience: A Journal of Sustainable Development. The project raises awareness of discourse communities while students make headway on SDG6 by publicly sharing their research. The assignment is adaptable to an extensive range of subject matter suitable in both face-to-face and online teaching platforms. Students reflect on their own connections and learn to empathize with others by analyzing how lack of access to potable water and sanitation causes suffering. Action research calls on students, thinking as global citizens, to be bold in creating a new and better world—a world where access to clean water and sanitation brings justice to all.

Writing classrooms focused on summative assessment are likely to lack formative feedback components that contribute to more motivated, confident, and autonomous writers, notes Icy Lee (2017), author of Classroom Writing Assessment and Feedback in L2 School Contexts. Ranging from $66.02 (Kindle) to $69.49– $102.24 (hardcopy), this 157-page work presents a strong case for school second-language (L2) writing education to shift away from traditional, score-based assessment. Though Lee targets L2 writing teachers and teacher trainers, she also appeals to researchers of L2 writing. Ten chapters provide thorough theoretical and research-based justification for a student-centered, learning-oriented feedback and assessment system and also provide practical suggestions for implementation. These chapters begin with the purpose, theory, and practice of L2 writing assessment and then explores various types of assessment and feedback, as well as the use of portfolios for assessment. The text concludes with chapters on technology in L2 writing assessment and classroom assessment literacy for L2 writing teachers. As a whole, the research-based guidance that Lee offers encourages writing teachers and educators to implement assessment, so it can “bring improvement to student learning and is supported by self-, peer-, and teacher-feedback” (p. 5).

ABSTRACT This article discusses the process of coding and analyzing data from 376 Programmatic Student Learning Outcomes (PSLOs) from 47 technical and professional communication (TPC) undergraduate degree programs. The resultant findings suggest that TPC program administrators adopt common PSLOs, eliminate embedded PSLOs, and consider the assets of PSLOs beyond assessment. Such practices will ensure that PSLOs support students as a primary audience and cohere with broader disciplinary understandings of education at the undergraduate level in TPC.