Writing is common skill for many whose job requires them to communicate through business documents. But there are many professionals who seemingly have difficulty with writing. Many engineers are required to write proposals and reports yet have received little formal writing instruction. The purpose of this study was to determine if writing apprehension, their composition process, or the presence of deadlines affects the production of documents. The hypothesis was that engineers have high writing apprehension, generally use a product-based approach, and tight deadlines negatively affect the end quality. The researcher conducted in-depth interviews with civil engineers to gauge their level of apprehension, learn their personal composition process and determine how deadlines affect their writing. While the hypothesis was not conclusively supported, the study revealed six key themes into how engineers structure their writing tasks and found that the writing environment of engineers significantly impacts the composition process.

Wuebben describes a multimodal writing project that he used in an adult oriented college literature course in New York City. Students were asked to read and interpret several novels, including White Noise by Don DeLillo--the focus of this essay. Moving out of the classroom and into their lower Manhattan Wall Street neighborhood, adult undergraduates experiemented with YouTube, hand-held video cameras, and cell phone recordings to depict scenes similar to those in White Noise. Wuebben concludes that students benefitted from participating in the project: it enhanced their interest in the novel, introduced non-traditional forms of literary interpretation, and challenged students to experiment with video recording as an approach to interpreting literature.

Why does a team member prefer some colleagues to others in information seeking? Past literature suggests that the physical accessibility of a knowledge source, the information quality of the source, and relational concerns influence such a choice. This study extends past literature by suggesting that formal structural factors are also important. Particularly, job interdependence, competition, and supervisory relationships are hypothesized to affect information-sourcing frequency. Our social-network analysis of an information systems project team indicates that formal structural factors are important to the development of informal networks and the perception of the information quality of a source. They have direct and indirect impacts on sourcing behavior. Implications for information systems project management are discussed.

This essay explores how the “heat of composition” is inexorably linked to ethos and also how writers, student or otherwise, might seek to create and intensify pleasure through a sustained textual becoming. I consider how this ethics of affect is an unfolding, an exteriorization of the intensities and forces of becoming writers, student or otherwise, who engage with the movements of desire.

This article examines the social influences that affect how women perform in a composition course focused on first-year students. We know that society encourages young women to be good girls, but does being a good girl lead to being a good student? Can first-year composition assignments illuminate gender gaps at play in higher education?

Service learning presents students and teachers alike with emotionally fraught moments. Before these moments shape ideologies and worldviews, they give us sensations. Understanding these sensations is part of what theorists label the affective domain. Affect is a notion garnering much critical attention from compositionists writ large but little attention in the service learning literature. The field has much to gain from acknowledging that students and teachers both experience civic engagement rationally as well as affectively. One of the potential benefits is a more sensitive understanding of how various modes of civic engagement (e.g., volunteerism and activism) are socially, ideologically, and emotionally constructed.

The present longitudinal study aims to explore possible syntactic complexity differences between oral and written story retellings produced by Spanish speaking children at the end of the 1st and 2nd grades of primary education. It is assumed that differences between oral and written modalities can be found due in part to the cognitive demands of low level writing skills. Indeed, it has been observed that written texts produced by children are shorter and of lower quality than oral ones (Berninger, et al., , 1992; Berninger & Swanson,1994). However, how the transcription skills might constrain the syntactic complexity of children's written texts is not well established.The children (N=163) that participated in this study were attending three different schools located in Córdoba Province, Argentina. The children were examined at the end of the 1st and 2nd year of primary education. The oral and written retellings were analyzed using Length, T- unit number and Syntactic Complexity Index (SCI) (Hunt, 1965; 1970). The analysis of children's productions showed differences between grades and modalities. The differences between modalities were found in text Length and T-unit, but not in SCI. These results suggest that transcription skills do not affect syntactic performance. Nevertheless, a more detailed analysis revealed differences between groups. Possible restrictions of the original text on children's performance were also observed. The implications and the scope of the SCI and units used for the analysis are furthered discussed.

Newspaper media create interpretations of marginalized groups that require rhetorical analysis so that we can better understand these representations. This article focuses on how newspaper articles create interpretations of sex work that affect both the marginalized and mainstream communities. My ethnographic case study argues that the material conditions of many street sex workers— the physical environments they live in and their effects on the workers’ bodies, identities, and spirits—are represented, reproduced, and entrenched in the language surrounding their work. The signs and symbols that make up these “material conditions” can be rhetorically analyzed in order to better understand how interests, goals, and ideologies are represented and implemented through language. Locating the street sex workers’ voices at its center, my analysis reveals that journalists include and omit words and themes that serve to highlight particular material conditions related to street sex work that influences the reader’s perspective of sex work as a whole. I then offer suggestions for making different language choices that subvert these disempowering ideologies.

Abstract In this essay we explicate notions of technology, self, and writing imbricated in new media responses to the Virginia Tech shootings. In our analysis we bring a consideration of affect and the normalization of emotional responses to bear on "aftermath texts" (online commentary on the shootings and on Cho's writing itself). We ultimately argue for a greater awareness of subjectivity and affect in our disciplinary and pedagogical explorations and narrations of technology. Notes 1We thank our RR peer reviewers Shawn Parry-Giles and Shane Borrowman for their insightful feedback as we worked on this essay. 2It is a sad reality that neither the Virginia Tech tragedy nor the human response to it is unique. Cell phones, texting, and amateur video have played a role in every major disaster since the technologies became readily available. Dylan Klebold and Eric Harris, for example, documented their plans for Columbine on videotapes, a number of which were found in Harris's bedroom after the massacre, and there are, literally, terabytes of digital archiving and commentary on 9/11, Hurricane Katrina, the 2004 tsunami in southeast Asia, the 2005 London subway bombings, and roadside ambushes in Iraq and Afghanistan. Our profession and others have responded to trauma and its implications for our work: Witness Shane Borrowman's 2005 collection Trauma and the Teaching of Writing; the 2004 two-volume issue of JAC focused on "Trauma and Rhetoric"; online discussions on the WPA listserv about using writing and the composition class to respond to institution-wide tragedies; and, of course, the burgeoning field of trauma studies. Indeed, the sad, simultaneous proliferation of technology and tragedy has offered much evidence of the epistemelogical power of writing; to write is to make sense, even if what we write about is, finally, senseless. 3See CNN.com for more information about the Columbine shooting and the shooters' use of video and other technology: http://archives.cnn.com/1999/US/12/12/columbine.tapes/index.html 4Dissenting views on the blogsite appeared scattered throughout the postings: 5Certainly, like many of our colleagues in English and writing studies across the country, we sympathized with our colleagues at Virginia Tech and understood that writing and literature courses would be among the primary places—given their size and the humanist content and subjects frequently taught in them—in which students (and faculty) would want to process such a terrifying and tragic experience. We also understood that Cho's status as an English major, and the fact that both his print and video texts were held up as objects of scrutiny and even as "explanations" for his behavior, demanded an accounting of the connections between violence, writing, and subjectivity. We know we are not alone in our continuing horror in response to that April morning in Virginia. We wonder, again, how we as a culture might prevent such violence, and we are keenly aware of the fundamental inability of academic texts to respond to such a tragedy. We thus offer this essay as an exploration of yet another explosive instance of what Lynn Worsham famously called "pedagogic violence." Indeed, such tragedies as the Virginia Tech murders pose seemingly unanswerable questions: Why would someone do such a thing? What kind of person is capable of killing so many others? What must his sense of self, his interior life, have been like? And how have his actions changed the interior and communal lives of others? Such questions cut to the heart of subjectivity, and they were frequently debated through a wide variety of electronic media. At the same time, such questions evoked Worsham's exploration of pedagogic violence in "Going Postal: Pedagogic Violence and the Schooling of Emotion." Many of us wanted, as Worsham writes, to "be comforted by the view that violence is the unfortunate result of individual pathology" rather than an outlaw response to regimes of affect that are the "primary and most valuable product" of late consumer capitalism" (219). To some great extent, Cho's behavior up to and including his multiple murders offers us that comfort. It also points to larger issues of systemic violence, to the relative ease of gun possession, to institutional inabilities to prevent violence, and so forth, in ways that removed that comfort for us almost immediately. 6Some of our previous work has touched on this idea; specifically, see Jonathan's Digital Youth: Emerging Literacies on the World Wide Web, which examines students' development of rhetorical savvy in the design of websites for a variety of purposes—personal, communal, and even political.

This article presents a consideration of how students’ existing information-seeking behaviors affect traditional methods of teaching library research in first-year writing courses and offers an alternative method that uses both library and popular Internet search tools.

While scholars have begun to write a history of reports and instructions, little scholarship exists on the history of proposals. To fill this gap, I analyze proposals written by Dorothy Wordsworth and Anne Macvicar Grant, ca. 1800. My analysis uses contemporary rhetorical theory to determine how they structured their writing and incorporated rhetorical appeals to achieve their goals. My findings show that their texts should be placed on a continuum of the history and development of the proposal genre. Further findings suggest that their use of contemporary rhetorical theories authorized Wordsworth's and Grant's discourse to successfully affect change.

This article describes a pilot study that suggests writing-faculty workload may affect the pedagogical focus and rhetorical effectiveness of written response to students’ essays.

In this ethnographic study of an organic foods cooperative, I examine community through three different facets—the Voluntary Association, the Lifestyle Enclave, and the Neighborhood. I use fieldnote examples to show how each of these community facets corresponds with the three visions of discourse for social change considered by Wayne Campbell Peck, Linda Flower, and Lorraine Higgins. Peck et al.’s most powerful discouse, community literacy, corresponds to the Neighborhood facet of community. The neighborhood holds promise for developing a Biospheric Literacy as developed by Anne Mareck in the introduction to this special issue. The kinds of meanings that she says acknowledge biospherically interdependent human and non-human community members are, I suggest, ritually enacted through neighborly communication. Further, it is through the cordial talk of neighbors that we communicate the kinds of understandings needed to affect positive social change and limit damage to our biosphere.

The information economy is based on the collection and the exchange of data and ideas. We all either contribute to or use materials from the information economy in most aspects of our everyday lives. Few of us, however, understand all of the nuances of the information economy or the communication factors that affect its operations. This special issue of IEEE Transactions on Professional Communication seeks to "open" this economic model through articles and tutorials that examine the connections between communication technologies and the products, practices, and services that constitute the information economy.

Previous studies have often highlighted macro factors as explaining the adoption and use of cell phones in developing economies. However, micro factors, which directly affect the end user's motivations, have been underinvestigated. We examine the influence of micro factors on both individuals' attitude toward and their use of cell phones. Data were collected through a survey of 463 cell-phone users in Guinea. Results show that mobility, familiarity, social influence, and resources possession influence the attitude toward and the use of cellular telephones. In contrast, the hypothesis that subscription conditions are the main influence on cell-phone use is not verified.

This study analyzed the effects of publisher contact information on the credibility of online health information. Participants (n = 144) rated the credibility of Web pages with a ldquoContact Usrdquo link more highly than pages that had no contact information. Other types of contact information (street addresses and email links) did not significantly affect the credibility ratings. Qualitative results indicate that the ldquoContact Usrdquo link served as a peripheral cue to credibility, rather than triggering conscious analysis. This paper also discusses how the effectiveness of credibility cues can vary according to reader characteristics.

Since 2006, Open Borders Project/ Proyecto Sin Fronteras has used digital storytelling in our work with teens and adult learners in summer workshops, computer courses and ESL classes. Participants write stories or interview others about their immigrant experience, record, edit and mix their stories on an open-source program, and create short audio stories. Their stories are published on our website, used to stimulate discussions, shared in public forums, and played on the radio. The process of creating stories and sharing them has been profound. Listening to each other's stories and reflecting on our common experience is an act of honoring our lives and affirming our sacrifices and dreams. Through our stories, we build a collective identity as immigrants. Telling our stories allows us to take risks, to talk about missing our families, our isolation, our frustrations as we try to feel at home in our new world. Our stories create openings for conversations with our friends and family, to say things unsaid. Our biggest challenge: how to use our stories as instruments for change, to give us a voice, to be heard, to organize, to become actors responding to issues that affect our lives. This article is accompanied by a CD of several of the stories produced at Open Borders Project and referred to in the text.

This article reports data from questionnaires assessing the day-to-day experiences that members of the technical communication field have in carrying out their research. The data revealed that most members experience at least some frustration and numerous constraints that prevent them from doing the kinds and amounts of research that they want to do and that may affect the quality of their research. In short, technical communication scholars face an array of challenges. This article presents examples of these challenges and ideas that respondents had both for lessening the challenges scholars face and for better preparing graduate students. It suggests several practical initiatives for addressing these challenges along with realistic strategies for implementing those initiatives.

This paper applies Media Richness Theory and Social Influence Theory in different countries where the significance of media is uniquely shaped by the culture. In particular, we focus on whether Media Richness Theory and Social Influence Theory hold for communication between subordinates and supervisors in different cultures. To test this hypothesis, a comparative cross-cultural field study with knowledge workers (n=120) in the telecommunication industry in the United States and South Korea was conducted. This study demonstrates that country, task equivocality, and communication direction are the factors that affect individuals' media choice. Communication direction was found to be the strongest factor influencing media choice for Korean employees, whereas task equivocality was the dominant factor influencing media choice for US employees. This study also demonstrates the influence of national culture on media choice among US and Korean employees. Implications for both theory and practice are discussed.

This article makes a two-part argument. First, I show how a dispute over authentic Jewish identity demonstrates the limits of The New Rhetoric's “dissociation” and “universal audience” as tools for the expansion of existing identities, communicating across particular audiences, or resolving conflict when identity is the issue at stake. Through careful analysis of the 1971 Black Jewish identity conflict, I then develop a new theoretical concept, “dissociative disruption,” which names and theorizes an interim step between “breaking the links” and full “dissociative restructuring” to better account for the ways power and authority affect the relative rhetorical possibilities for particular rhetors and audiences.

An Inconvenient Truth has inspired a wave of public concern about global warming. The film's environmental rhetoric invokes a millennial apocalypticism inherited from canonical works like Silent Spring. However, Truth moderates its apocalyptic tendencies with scientific rationalism and constructions of audience agency. In so doing, Truth offers a tempered apocalypticism that embraces the affect of a more fiery tradition while maintaining an authoritative voice, thereby appealing to a broader audience. Truth makes clear that there can be no singular environmental rhetoric, but a mixture of rhetorics that mirrors the contentious climate of environmental politics.

Abstract This study features the activist rhetoric of early African American clergyman Richard Allen. Through chronological analyses of four late eighteenth- and early nineteenth-century texts, we explore how Allen establishes individual and corporate agency and furthers an African American community consciousness. Allen's rhetoric, we argue, demonstrates the ways material and rhetorical opportunities affect textual production that, in turn, enables freedom and community to emerge. Paying particular attention to the strategy of the narrative account, we demonstrate how Allen's advocacy, which both works within and challenges the limitations imposed by white society, reflects and develops his identity as a black community leader.

Scholars of adult basic literacy curricular materials have argued that the skill-based, deficit-oriented approach of many such materials denies the interests and motivations of adult learners. Exploring why these kinds of curricular materials are prevalent in adult basic literacy education, this article focuses on the case of ProLiteracy, a nongovernmental adult basic literacy organization that grew out of missionary Frank Laubach's work in the 1930s to convert illiterate adults to Christianity and a belief in American-style capitalism. This article argues that the legacy of Laubach's evangelism continues to affect adult literacy instruction in the United States today, through the content of many of the materials in the ProLiteracy catalogue, as well as through the volunteer-based one-to-one tutoring model's positioning of low-literacy adults.

Modern communication technology has greatly increased the number of options we can choose among in a variety of evolutionarily important domains, from housing to food to mates. But is this greater choice beneficial? To find out, we ran two experimental studies to examine the effects of increasing option set-size on anticipated and experienced choice perceptions in the modern context of online mate choice. While participants expected greater enjoyment, increased satisfaction, and less regret when choosing from larger (versus smaller) sets of prospective partners (at least up to a point; Study 1), participants presented with a supposedly ideal number of options experienced no improvement in affect and showed more memory confusions regarding their choice than did those participants presented with fewer options (Study 2). Participants correctly anticipated that greater choice would yield increasing costs, but they overestimated the point at which this would occur. We offer an evolutionary-cognitive framework within which to understand this misperception, discuss factors that may make it difficult for decision-makers to correct for it, and suggest ways in which dating websites could be designed to help users choose from large option sets.

This article describes a study that examined the tables and figures in articles from a basic research journal, The Journal of Cell Biology, and compared them to tables and figures from an applied medical journal, The New England Journal of Medicine. Comparison of graphics between the two journals shows sharp differences in terms of range of graphics types, visual consistency within and between articles, or use of color. As the articles take into account what is needed by different audiences, the graphics help to build the credibility of the journal. The study also addresses the question of how scientific visuals contribute to the persuasiveness of a writer, looking at how the graphics within an article affect the credibility or ethos of the writer.

Abstract Of the sharp judgment of the South in Lincoln's Second Inaugural Address, prior scholarship says it jars because it breaks with his inclusive, conciliatory strategy—a strategy that developed from his ongoing wrestling with God's purposes. This view of this much-studied speech, however, is that the first half of his address obliquely judges the South, a judgment that appeals to the North, reinforcing their affective identification with Lincoln. His suddenly direct judgment, which is then followed by a pivotal paralepsis, finally creates an inclusive moment. This strategic inclusiveness was designed to affect those who most threatened Reconstruction: the Radical Republicans. Notes 1Many thanks to Rhetoric Review's two reviewers, Andrew King and Jan Schuetz, whose careful critique helped improve the argument, and to Steve Dickey, whose example made me read Lincoln in the first place.

Click to increase image sizeClick to decrease image size Notes 1Bob Scott, my PhD adviser, uses this phrase to describe relatively uninteresting, scientistic, or cookie-cutter modes of rhetorical criticism. 2Ronald Walter Greene, for example, has been critiquing the neoliberal rhetoric that concerns Smith for some years (see “Rhetorical Capital”; “Rhetoric and Capitalism”). 3I think we could even argue that in the twentieth century, rhetorical studies adopted such a one-sided approach until Burke was taken up and rhetoric-as-seduction eclipsed argumentation, the supplication of good reasons, and so forth. Even so, attempts to more directly engage emotional appeals and affect have been met with some derision (for example, Brockriede; Corder). For a recent, excellent attempt to engage the affect of rhetoric, see Thomas Rickert's Acts of Enjoyment.

To understand how readers approach mechanical procedural instructions, this study tested surgical patient-education modules for the effectiveness of route and survey spatial perspectives in text. The results showed that subjects' ability to comprehend an intricate procedural action in surgery varies with learning styles and task approach along with different text-graphic perspectives. Overall, survey perspective worked better than route perspective in text. Readers' self-reporting of task difficulty and the effects of practicing did not notably affect their judgment.

This study investigates the link between the linguistic principles of implicature and pragmatics and software documentation. When implicatures are created in conversation or text, the listener or reader is required to fill in missing information not overtly stated. This information is usually filled in on the basis of previous knowledge or context. Pragmatics, the study of language use in context, is concerned with the situational aspects of language use that, among other things, directly affect implicatures required of the reader. I investigate how two manuals for the same software product can be analyzed on the basis of implicature and pragmatics. One is an original copy of the documentation that came with the product, the other an after-market manual. Results show that the aftermarket manual requires far fewer implicatures of the reader and does a better job of providing pragmatically helpful information for the user.

As college instructors endeavor to integrate technology into their classrooms, the crucial question is, “How does this integration affect learning?” This article reports an assessment of a series of online modules the author designed and piloted for a business communication course that she presented in a hybrid format (a combination of computer classroom sessions and independent online work). The modules allowed the author to use classroom time for observation of and individualized attention to the composing process. Although anecdotal evidence suggested that this system was highly effective, other assessment tools provided varying results. An anonymous survey of the students who took this course confirmed that the modules were effective in teaching important concepts; however, a blind review of student work produced mixed results.

This paper opens with a summary of minimalist design strategies that aim to optimize user instructions. Next, it discusses three research efforts to further improve these strategies. The common focus in these efforts is the attention to people's goal-related management and control of attention, time, and effort. First, a comprehensive framework for designing procedures - the four components model - is described. The design principles for the goal component focus on supporting the user's goal orientation and goal setting. Second, two experiments are reported that studied the problem of when it is best to present conceptual information. When instructions employed a learning-by-doing approach, users clearly preferred a work-flow mode of presentation. This mode optimally exploits the user's momentary interest in conceptual information during goal-driven task execution. The third research effort concentrates on user affect in instructions. The main idea is that motivation and emotion play a key role in task appraisals and corresponding actions. After discussing theories and design approaches, an experiment is discussed in which instructions were optimized for affect. Good results for perceived relevance and self-confidence were found in all conditions. Presence of an affect-oriented co-user did not enhance these effects. The paper concludes that the contribution of the efforts extends beyond the minimalist framework from which they originated.

In addition to technical documentation, face-to-face helpdesks and telephonic helplines are a powerful means for supporting users of technical products and services. This study investigates the factors that determine user satisfaction with helpdesks and helplines. A survey, based on the SERVQUAL framework and questionnaire, shows that the SERVQUAL dimensions of customer satisfaction are not applicable in these contexts. Three quality dimensions were found instead: solution quality, the experience of the consultation, and, in the case of a physical environment, the so-called tangibles. Helpdesk customers base their overall quality perceptions mainly on their experiences during a consultation, while helpline customers focus strongly on the quality of the solution offered. The study also found a connection between the perceived helpline quality and the appreciation of the primary service.

Freak-show theories developed in disability studies can help us analyze how students with disabilities rhetorically represent these in college admissions essays. In particular, such theories draw attention to the social conditions that affect how disabilities are conceived and treated as well as depicted.

Abstract This article presents findings from a recent study of mediated writing in a technical writing firm to examine distributed work conditions and how they affect the practices of individual technical writers. Distribution of labor, texts, and technologies for producing documentation creates complex information environments that writers must negotiate. In doing so, they practice two kinds of expertise central to technical writing as a profession—technological and rhetorical skill. This article examines how those skills are affected by distributed work.

<para xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> This tutorial introduces issues regarding dissemination of information and texts that can affect international intellectual property rights. Four areas of concern for technical communicators include: (1) US and international rules about the disclosure of ideas and inventions; (2) corporate policies about confidentiality; (3) the complexities of international enforcement of intellectual property; and (4) principles of keeping records, including laboratory notebooks, that show ownership (including ownership of business methods). The training approach stresses a multipart program that includes understanding the patenting process; understanding and supporting corporate policies; and participating in dialogue about situations involving dissemination of information. This training should prepare technical communicators to evaluate or to recognize when to seek help from counsel in evaluating whether information should be disseminated. </para>

This study investigated the impact of weblog use on individual learning in the context of university senior-level business education. As an emergent form of personal communication, weblogs enable people to publish their thoughts as webpages, and to share information and knowledge. Recognizing the potential impact of weblogs on knowledge expression and sharing, this research sought to empirically examine whether the continuous use of weblogs as online learning logs would affect student learning performance. The assumption was that effective use of weblogs promoted the constructivist models of learning by supporting both cognitive and social knowledge construction, and by reinforcing individual accountability in learning. Results from an Information Systems undergraduate course with 31 participants indicated that the performance of students' weblogs was a significant predictor of the learning outcome (while traditional coursework was not). Moreover, individuals' cognitive construction effort to build their own mental models and social construction effort to further enrich/expand knowledge resources appeared to be two key aspects of the constructivist learning with weblogs. Our results imply the potential benefit of using weblogs as a knowledge construction tool and a social learning medium

Scholars agree that a connection existed between the early sophists and democracy, usually in theoretical terms or in the association of sophists with the Athens of Pericles. However, to discuss the sophists and demokratia exclusively in the context of Athens makes little sense, given that the earliest sophists came from outside Athens and thus began to develop the ideas and practices that made them famous in other contexts. This paper considers what political experiences or background the early sophists may have had outside Athens. Examining the backgrounds of Protagoras, Gorgias, Thrasymachus, Prodicus, and Hippias, one can build a case for clear democratic associations beyond Athens. This may affect our understanding of the causes—and possibly the consequences— of the so-called "sophistic movement" with respect to democracies in Greece.

This study explores social processes associated with e-mail overload, drawing on Sproull and Kiesler's first and second-order effects of communication technologies and Boden's theory of lamination. In a three-part study, the authors examined e-mail interactions from a government organization by logging e-mails, submitting an e-mail string to close textual analysis, and analyzing focus group data about e-mail overload. The results reveal three characteristics that contribute to e-mail overload— unstable requests, pressures to respond, and the delegation of tasks and shifting interactants—suggesting that e-mail talk, as social interaction, may both create and affect overload.

Although the rhetoric of expertise stemming from the hard and social sciences has been well researched, the scholarship has not tended to focus on acts of public expertise by scholars from the humanities. This article reports a case study in the rhetorical practices of a theologian, acting as a public expert, first attempting to affect decision making in the Waco conflict in 1993 and then attempting to participate in and shape the public debates that followed it. To compare the practices of this humanities scholar to expectations from research on the rhetoric of expertise, a rhetorical analysis was conducted on the context, style, genre, and argument in the scholar’s public writings. This article discusses (a) the role of kairos in the policy cycle in determining the scholar’s bids for acceptance as an expert, (b) the use of narrative as a generic hybrid of intra- and interdisciplinary practice, and (c) the role of “understanding” asa special topic.

Firms that are trying to stay competitive in the current business environment often require the use of groups. The popularity of group work is tied to the promise of improved productivity via the pooling of information, knowledge, and skills. In recent years, group work has been expanded to virtual or distributed environments. However, there are questions about how aspects of group work-specifically group size and social presence-impact group members' ability to voice opinions. This study examines groups of two sizes in three distinct social presence settings: face-to-face, face-to-face using collaborative software, and virtual using collaborative software. This study finds that both group size and social presence affect individual instrumental voice, value-expressive voice, and the group interaction process. The results show that by increasing social presence through the use of collaborative software, it is possible to lessen the negative impact of increasing group size. These results should be of interest to the increasing number of organizations that are implementing virtual group environments.

Preview this article: Review: Literacy, Affect, and Ethics: A Review Essay, Page 1 of 1 < Previous page | Next page > /docserver/preview/fulltext/ccc/57/1/collegecompositionandcommunication4020-1.gif

The growth of international online access has given rise to a new production method—international outsourcing—that has important implications for technical communication practices. Successful interactions within international outsourcing require individuals to understand how cultural factors could affect online interactions. Today's technical communication students therefore need to understand how factors of culture and media could affect the success with which they operate in international outsourcing activities. This article provides technical communication instructors with a series of Web-based exercises they can use to familiarize students with different aspects that can affect intercultural online interactions. It also provides a series of online resources students can use to enhance their understanding of cross-cultural communication in cyberspace.

This article seeks to explore the influence of the knowledge economy on the status of writing and literacy. It inquires into what happens to writers and their writing when texts serve as the chief commercial products of an organization—when such high-stakes factors as corporate reputation, client base, licensing, competitive advantage, growth, and profit rely on what and how people write. Drawing on in-depth interviews with 12 individuals employed in writing-intensive positions, it examines the organization of workplaces for the production of texts, the work of writers as mediational means within the workplace, the growing presence of regulatory controls on the production of writing, and the ways that demands for innovation and change affect writers and their writing. This is an exploratory installment in a larger project that seeks to situate the rise of mass writing in the United States, since about 1960, not only as an economic phenomenon but as a new development in the history of literacy with serious cultural, political, social, and personal implications.

The essay considers how teachers might perform emotional engagements that students find authentic and valuable within scenes of literacy instruction, suggesting that instructors’ “acting” of affect might be needed to forestall the tendency for instructors either to retain a position outside the affect generated in the classroom and merely “manage” the affective work done by students, or to impose their own affective commitments on students’ inquiry. Such a pedagogy might enable students, and particularly working-class students, to locate their own affectively structured experiences of class within more integrated understandings of social structures and identity formation.

The cultural studies model of the cultural circuit can help students track the larger circulation and transformation of technical communication in order to ethically critique and respond to it. Applying the model to specific cases of technology and its accompanying documentation (in this case the OraQuick rapid HIV test) can illustrate for students the ethical necessity of extending the usual focus on production to distribution, marketing, interpretation, and use. Students can then channel this awareness to their own writing projects, taking action to ensure that these projects are responsive and empowering to those whom they affect.

This study examines how first language and the type of writing task affect undergraduates’ word usage from source readings in their English writing. Of 87 participating university undergraduates, 39 were native English speakers from a 1st-year writing course in a North American university, whereas 48 were 3rd-year Chinese students learning English as a second language in a university in China. Using two preselected source texts, half of the students in each group completed a summary task; the other half completed an opinion task. Students’ drafts and the source texts were compared to identify exact or near verbatim retention of strings of words from sources with or without acknowledgement. A two-way ANOVA indicated that both task and first language had an effect on the amount of words borrowed. The study found that students who did the summary task borrowed more words than those who wrote the opinion essays, and Chinese students used source texts mostly without citing references for either task.

An experiment was carried out to investigate whether it is useful to add system information to procedural information in instructional text. It was assumed that readers of instructions construct both a procedural and a system mental model, and that the latter enables the readers to infer possible missing information in procedural instructions. Moreover, it was assumed that system information would increase the cognitive load during reading and practicing, and that it would affect the appreciation of the instructions as well as the self-efficacy of the reader. The participants in the experiment read instructions and practiced with a fictitious machine before performing a number of tasks and answering a questionnaire. The results indicate that system information increased the cognitive load during reading and decreased self-efficacy, while the instructional text with system information was judged as more difficult. The effect on performance is limited: system information leads to faster performance for correctly completed tasks.

In order to improve the design of procedural instructions, technical writers need to know how users proceed when they are using them, from their initial reading, to execute described actions. Several kinds of activities are implicated, such as reading with understanding, action planning, carrying out specific actions, and executive control activities. This paper proposes that by taking into account design factors that affect these activities, technical writers can markedly improve the design of procedural documents. Thus, a model is suggested that combines information on how users deal with procedural documents when faced with new equipment and the mental processes involved in this interaction, together with document design recommendations aimed at enhancing the interactions between users, documents, and equipment.

AbstractIndirect discourse presents problems in that it is speech that has been altered from the oral strategy that is deployed in direct discourse. Most particularly, references to actio seem to be irrelevant since indirect discourse is not a constituent of the context to which it refers. It appears, nevertheless, to be placed in context by references to words and gestures which are derived directly from actio. The gestures that reinforce speech arise from a veritable rhetoric of seduction, especially in respect of their theatricality, and vocal characteristics can be sensed even at the level of phrasing in indirect discourse. This too, therefore, is part of the rhetoric of speech.

Le discours indirect pose le problème d'une parole déviée de sa stratégie orale telle qu'on la conçoit dans le discours direct. En particulier, les références à l'actio semblent totalement effacées, puisque le discours indirect ne constitue pas une parole en situation. Et pourtant, il apparaît que la mise en situation du discours indirect s'appuie sur des verbes et des gestes relevant directement de l'actio. Car les gestes qui renforcent le discours procèdent d'une véritable rhétorique de séduction, notamment par leur aspect théâtral, et les caractéristiques de la voix se laissent percevoir même au niveau de la phrase du discours indirect. Ce dernier se rattache ainsi à une rhétorique de la parole.