<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> With the development of digital technologies, Twitter allows organizations to make better use of social media for impression management, advertising, and marketing. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> As a recently developed register, Twitter has been researched as a personal-oriented communication method, but little research has been conducted on the register of corporate Twitter use. This study, exploring Twitter use by the 2020 US Fortune 500 banks and energy corporations, may be the first one to conduct register analysis of corporate Twitter. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methodology:</b> This study used summary language variables of Linguistic Inquiry and Word Count (LIWC) as dimensions of register variation, and also conducted categorical multidimensional analysis (CMDA) of linguistic features and features specific to Twitter. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. What are the patterns of register variation in the tweets of US banks and energy corporations based on the results of four LIWC summary variables and the CMDA method? 2. Are there any differences between tweets of the two industries within each pattern of register variation? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results and conclusions:</b> Results showed that tweets of both industries tend to display a categorical, confident self-regulating style, and a mixed tone. Tweets of banks are more formal, self-regulating, and oriented toward narrative (congratulatory, positive informational, and effortful), while tweets of energy corporations are more authentic and oriented toward interaction (advisory, routine, and affiliative). Tweets having narrative functions tend to be formal in style and positive in tone, while tweets having interactive functions tend to display corporations’ confidence and leadership. Corporate Twitter is characterized by the integration of interaction and informational narrative, or “registerial hybridity.” Overall, this study strengthens the idea that corporations use Twitter to facilitate corporate communication with a broadcasting strategy and narrative perspective, and to improve digital communication with an engaging strategy. Findings may shed light on promoting products and corporate impression management on social media.

Students need support through intentional writing instruction to develop their discipline-specific writing skills outside of Language Arts. Yet, we argue not all writing instruction provides the same opportunities for student learning. In this study, with the support of professional development, teachers engaged students in civic perspective-taking through writing, focusing on locally relevant public issues. Drawing from disciplinary literacy and genre pedagogy, our research team conducted a descriptive study where thematic analysis was applied to examine second and third graders’ civics writing samples. Our findings indicate that students’ engagement with key civic concepts became more complex and purposeful as they practiced argumentative writing. Development continued from second to third grade in both the sophistication of their civic perspective-taking as well as their writing. Additionally, we found that student motivation to engage in argumentative writing increased in all classrooms across both grade levels when engaging with locally relevant public issues. This article provides details about the elementary civics writing curriculum and the students’ writing outcomes as well as includes the two graphic organizers used in the curriculum.

Data-driven decision making has now moved beyond its traditional domains—operations research, business economics, computer sciences, and business statistics—to “softer subjects,” such as human resource management, organization behavior, and business communication. In this context, teaching with technology encourages students to systematically apply domain knowledge to communicate across a wide variety of stakeholders. In the era of multimodal forms of communication and multiple data sources, management students must be analytical when writing compelling reports and giving persuasive presentations. They should be well versed in using both quantitative and qualitative techniques for report writing and presentation. Drawing on authentic user-generated comments on social media, this article presents two case studies on (a) crisis communication by 30 CEOs and (b) culture shock experienced by foreign tourists sojourning in India, China, and the United Arab Emirates, to demonstrate how master’s in business administration (MBA) students could derive insights from the online comments to make strategic decisions for organizational benefit and make reports based on those findings. The article asserts that this could help to cultivate a data-analytic mindset among the students by preparing them to communicate small (and big) data-driven analysis to relevant stakeholders. It attempts to suggest ways to develop MBA students’ ability to analyze their potential audiences as well as to generate meaningful insights from the available information on social media websites. Finally, it hopes to nudge business communication instructors to embrace multidisciplinary perspectives for planning a technology-based business communication assignment involving the social media landscape. Instructors can not only use the two case studies to illustrate ways to integrate technology with teaching but also create their own mini cases to improve the decision-making, report-writing, and business report presentation skills of their students.

This article offers readers 11 classroom teaching innovations presented at the 2022 Association for Business Communication’s (ABC’s) Annual International Conference. Sessions were held online and on-site in Tampa, Florida, USA. Readers will find unique developments in teaching techniques—all designed to enhance students’ communication skill building. The new ideas featured here include personal and professional development, oral communication, analysis, and critical thinking. Additional assignment support materials—instructions to students, stimulus materials, slides, grading rubrics, frequently asked questions, and sample student projects—are posted on the ABC and DePaul University Center for Sales Leadership websites: https://www.businesscommunication.org/page/assignments and https://salesleadershipcenter.com/research/business-professional-communication-quarterly-my-favorite-assignment

Workplace learning initiatives are influenced by perceptions, and negative perceptions hinder organizational innovation and productivity. This exploratory study presents an argument that messages shared among trainees regarding their training experiences shape such perceptions. The application of Symbolic Convergence Theory reveals two discursive narratives explaining trainees’ perceptions that are foundational for a desired rhetorical vision of training efforts. The findings reveal practical implications for teaching applied communication and instruction in the workplace training classroom. Further, exploring “backstage” workplace communication such as gossip, opinions, and perceptions sheds light on the intersection of communication, human resource development, and vision construction.

Empathy is an important competence for communication professionals. This article investigates two aspects of empathy in an educational setting: the validity of self versus other assessments and the manifestation of empathy in communicative behaviors. Communication students were given a mediating role in discussions with two clients and their empathy was measured using self-ratings and client assessments. Videos of highest- and lowest-rated students were analyzed to identify empathy-related behaviors. No correlation was found between self-rated empathy and clients’ assessments. Several verbal and nonverbal behaviors corresponded to empathy: body language, an other-orientation in asking questions, paraphrasing, and a solution orientation.

This article reports on an interview-based study with COVID-19 vaccine trial participants (n = 40) and addresses three strategies participants used to localize vaccine communication for their communities: (1) presenting embodied evidence, (2) demystifying clinical research, (3) operationalizing relationships. These strategies contribute to understandings of embodiment, relationships, and localization in technical and professional communication (TPC). They also show how participants used TPC to resist dominant individualist approaches to health and to practice collective care.

This Methodologies and Approaches piece interfaces conversations about social justice pedagogies in technical and professional communication (TPC), Black TPC, and online TPC instruction to discuss the social justice affordances of Slack in online instruction. Drawing on our experiences using Slack within an online graduate course during the COVID-19 pandemic, we consider how Slack supports pedagogical community building and accessibility in online instruction before presenting a framework for assessing instructional technologies in terms of social justice.

While entrepreneurship is a pervasive cultural concept, it is not universally applicable. Drawing on a year-long study with nonprofit workers, this piece articulates a frame for understanding technical and professional communication work within nonprofits rooted in comradeship, which privileges community needs, everyday people, listening, and solidarity across stakeholder groups. Such a frame offers a more nuanced understanding of how accountability frames the work of nonprofit employees and other stakeholders dedicated to social justice.

Ryan Baxter graduated from the University of Michigan College of Literature, Science, and the Arts in 2017 with a BA in English language and literature. Following this, he completed a master of letters on the Gothic imagination at the University of Stirling in 2019. He is currently a master's student in English at Central Michigan University on the lookout for opportunities to gain teaching experience. His research interests include the Gothic from the late eighteenth century to the present, cinema and broadcast cultures in Britain and Ireland, theories of haunting and spectrality, epistemology, landscape studies, and spatial theory.Kelly L. Bezio is associate professor of English at Texas A&M University-Corpus Christi, where her research and teaching intersect with and inform the fields of cultural studies, biopolitical theory, American literature before 1900, critical race studies, literature and science, and health humanities. Her interdisciplinary scholarship foregrounds how insights from the past help us understand how to combat inequity in the present moment.Mark Brenden is a PhD candidate in writing studies at the University of Minnesota, Twin Cities, where he also teaches writing classes. His current research investigates the digital transformation of higher education, particularly as it relates to writing pedagogy.K. Narayana Chandran currently holds the Institution of Eminence Research Chair in English and Cultural Theory in the School of Humanities/English at the University of Hyderabad, India. An occasional translator and writer in Malayalam, he has been teaching a wide variety of courses and publishing papers in Anglo-American literatures, critical and reading theories, comparative and translation studies, and English in India—its history and pedagogy.Tyler Jean Dukes is a doctoral candidate and graduate instructor at Texas Christian University. She specializes in early British literature and the medical humanities. She is also a childbirth doula, a role that informs her scholarly pursuits as she investigates the connections between storytelling and healing. To attend one of her in-person or virtual narrative medicine workshops, please visit https://dfwnarrativemedicine.com/.Sandy Feinstein's scholarship ranges across early literature, most recently on Margaret Cavendish and Marie Meurdrac in Early Modern Women; and on Mark Twain and heritage management forthcoming from Studies in Medieval and Renaissance History. She has also published creative non-fiction on reading Connecticut Yankee in King Arthur's Court during COVID-19. Cowritten articles with Bryan Shawn Wang appear in New Chaucer Society: Pedagogy and Profession, CEA: The Critic, and Angles: New Perspectives on the Anglophone World, among others.Ruth G. Garcia is an associate professor of English and Core Books at CUNY and cocoordinator at New York City College of Technology, CUNY. Her recent work includes “Fanny's Place in the Family: Useful Service and the Social Order in Mansfield Park” in Lit: Literature Interpretation Theory.An experienced teacher, scholar, and administrator, Sara M. Glasgow has served in higher education for over twenty years. She is currently dean of liberal arts at North Central Michigan College. Prior to coming to North Central, she was professor of political science at the University of Montana Western (UMW), where she was honored as the CASE/Carnegie Professor of the Year for the state of Montana (2013). While at UMW, she taught core courses in American government, theory, international relations and strategy, and political economy, as well as basic and advanced courses in research methodology. She also offered depth learning opportunities in Norse history and culture as part of the university honors program, and majors’ courses in the history and politics of illness, her research focus. She holds a BA in international studies and Spanish from Virginia Tech; an MS in international affairs from the Georgia Institute of Technology; an MA in English language and literature from Central Michigan University; and an MA and PhD in government and politics from the University of Maryland.Dana Gliserman-Kopans is professor in and chair of the Department of Literature, Communication, and Cultural Studies at SUNY Empire State College. Her research centers on the literature and culture of late eighteenth-century Britain, though the pandemic and eighteenth-century epistemologies have been a recent (and necessary) focus. Her teaching interests are far wider, spanning from Gothic literature to the medical humanities. She also serves as the associate editor of The Burney Journal.Eva Sage Gordon teaches writing at Baruch College, CUNY. She has book chapters forthcoming in Innovative Practices in Creative Writing Teaching, edited by Graeme Harper; and Authorship, Activism, and Celebrity: Art and Action in Global Literature, edited by Ruth Scobie and Sandra Mayer.Jennifer Horwitz received her PhD in literature from Tufts University and is a lecturer at the Rhode Island School of Design. Her research focuses on representations of education in multi-ethnic US literature that help envision and enact the teaching needed in this time of climate crisis.William Kangas returned to college after twenty years as a journalist to complete his MA in English composition and communication at Central Michigan University, while working as a high school substitute teacher and consultant at CMU's Writing Center. He currently is an adjunct instructor candidate for a local community college and will be entering his second year of study for an MA in strategic communication from Michigan State University.Robert Kilgore is associate professor of English at the University of South Carolina Beaufort (USCB). He is currently the president of USCB's chapter of the American Association of University Professors.Kristopher M. Lotier is associate professor of writing studies and rhetoric at Hofstra University, where he teaches courses in first-year writing, professional communication, and digital rhetoric. He is the author of Postprocess Postmortem and has published articles in Pedagogy, Enculturation, and College Composition and Communication.Xiomara Trinidad Perez is a junior studying journalism at Hofstra University, with a minor in fine arts. She hopes to work in the publishing and news industry, as well as in any area that deals with visual media. She finds enjoyment in creative writing, curating visual media, and conducting research.Aidan Pierre was born and raised in Atlanta, Georgia. He is a junior at Hofstra University, majoring in film and minoring in history. He has produced, written, and directed numerous short films and is a teaching assistant for an Introduction to Film Production course. He is a part of the Rabinowitz Honors College and has been on the provost's list for two semesters. Outside of class, he enjoys spending his time reading literature and baking bread.Timothy Ponce holds a PhD in English and a certificate in teaching technical writing from the University of North Texas. In addition to serving as an associate professor of instruction at the University of Texas Arlington (UTA), he also serves as the coordinator of internships and coordinator of technical writing and professional design in the Department of English.Elizabeth Porter is an assistant professor of English at Hostos Community College, CUNY. She is a scholar in the fields of eighteenth-century British literature, women's writing, and composition pedagogy. Her work has been published in Eighteenth-Century Fiction, Digital Defoe: Studies in Defoe and His Contemporaries, and ABO: Interactive Journal for Women in the Arts, 1640–1830.Jody R. Rosen is an associate professor of English and OpenLab codirector at New York City College of Technology, CUNY. Her recent work includes the coauthored “Supporting Twenty-First-Century Students with an Across-the-Curriculum Approach to Undergraduate Research” (2020) in Scholarship and Practice of Undergraduate Research.Prameet V. Shah is a sophomore at Hofstra University. He is majoring in pre-medical studies and minoring in biochemistry.Christy Tidwell is associate professor of English and humanities at the South Dakota School of Mines and Technology. She teaches a wide range of classes, including composition, STEM communication, science fiction, environmental ethics and STEM, and introduction to humanities; and her writing most often addresses intersections between speculative fiction, environmental humanities, and gender studies. She is coeditor of Gender and Environment in Science Fiction (2018), Fear and Nature: Ecohorror Studies in the Anthropocene (2021), and a special issue of Science Fiction Film and Television on creature features and the environment (2021).Bryan Shawn Wang is an associate teaching professor in biology at Penn State Berks. He has a background in protein engineering and synthetic biology. He has recently published on student choice and learning in Prompt: A Journal of Academic Writing Assignments; on reviving ecologies in South Central Review; and, with Sandy Feinstein and Samantha Kavky, on interdisciplinarity and de-extinction in Comparative Media Arts Journal.Rachael Zeleny is assistant professor of English and integrated arts at the University of Baltimore. Her early research is dedicated to the multimodal rhetoric of the nineteenth-century actress. Her current research explores ways to gamify the classroom using virtual escape rooms and methods of incorporating experiential learning into virtual spaces. She conducts workshops on integrating these methods into the classroom.

Abstract Responses to the COVID-19 pandemic have increased feelings of isolation and lack of support among faculty. Grounded in collaborative curriculum and professional development, the Core Books at CUNY project offers faculty the opportunity to work together to incorporate texts from Columbia University's core curriculum into first-year writing (FYW) courses. The project invites faculty to collaboratively develop, implement, and reflect on the shared curriculum. As an Open Educational Resource (OER), the resulting curriculum was well positioned to become part of CUNY's Model Course Initiative that makes consistent curriculum easily shareable on the college's OpenLab, an open platform for teaching, learning, and collaboration. This curriculum provides the agility necessary for post-pandemic teaching as it builds a sustained community among participating contingent and full-time faculty and across community-building initiatives. It provides support on multiple levels, is flexible and adaptable for new situations—pandemic or otherwise—and ameliorates the isolation of teaching. Community through shared curriculum is therefore a way forward and a model for English departments in the post-pandemic future.

This study examines the role of multimodality in facilitating service-learning goals. We report findings from qualitative interviews with 20 college instructors who have designed and facilitated multimodal community-engaged learning projects, identifying their motivations, goals, and the impact of these projects through reflections. Based on our qualitative analysis of these instructor responses, we discuss the technological and pedagogical implications of multimodal social advocacy projects in technical and professional writing courses.

In technical and professional communication, the social justice turn calls on us to interrogate sites of positionality, privilege, and power to help foreground strategies that can empower marginalized groups. I propose that mainstream media coverage of the opioid epidemic represents such a site because addiction to these drugs, which initially primarily affected White people, has been positioned as a public health issue rather than a criminal justice problem. I explore the strategies that were used to create this positioning by investigating themes in the visual rhetoric as conveyed through data visualizations and in the text of the articles in which these graphics were published. My results align with two previous studies that confirmed this public health framing. I also observed an emphasis on mortality, which contributes to our understanding of rhetorical strategies that can be used to engender support rather than condemnation for those suffering from drug addiction.

Classroom practices and approaches often rely on anecdotal evidence for implementation and effectiveness. Conducting small-scale, quasi-experimental studies can provide empirical evidence for the effectiveness of a classroom practice. In technical and professional communication, quasi-experiments tend to be underused compared to other research methods. This article introduces quasi-experimental research as a tool for instructors to use in their teaching approaches and practices by addressing two common fears that prevent them from conducting such research: the fear of doing it wrong and the fear of wasting time. The authors use case studies to explain key concepts, including the difference between quasi and true experiments, selection bias, and confounding factors, and discuss principles of quasi-experiments related to ethical considerations, data collection, and statistical analysis.

The stagnation of National Assessment of Educational Progress (NAEP) Writing scores demonstrates the need for research-based instruction that improves writing for all students, especially English learners. In this article, we synthesize the literature on effective instructional practices for this diverse group of learners and describe how these strategies are leveraged in a teacher professional development program that has been previously shown to improve students’ argument writing. Then, we share results of a study that focuses on distinct subgroups of secondary English learners students to (a) determine their needs and challenges and (b) examine the impact of a cognitive strategies approach on rhetorical and linguistic aspects of writing at posttest. Results show English learners have considerable challenges with higher-order tasks involved in writing literary arguments and with the linguistic demands of academic writing before receiving the intervention. However, after receiving the intervention, using descriptive statistics and multiple hierarchical linear regression, we show that these students grew in the areas of presentation of ideas, organization, evidence use, and language use. For example, students designated as reclassified English learners (RFEP [Reclassified Fluent English Proficient]) and students who have even more limited English proficiency (designated as EL [English learner] here) show improvements in many aspects of writing, especially in their ability to write claims and use evidence. In contrast, improvements in language use components were more limited for both groups of learners. Moreover, some of the gains due to being in the treatment were significant enough to bring the average EL student close to parity or beyond their EO (English Only) / IFEP (Initial Fluent English Proficient) peers in the control condition at posttest. We conclude by discussing pedagogical implications for English learners.

Presents papers from the International Professional Communication Conference that was held in Limerick, Ireland, 17–20 July 2022. The conferences solicited practical ideas for redressing specific manifestations of injustice rather than theorize or deliberate about the nature of social justice.

This article presents a curated collection of 10 teaching innovations debued at the Association for Business Communication’s 87th annual meeting held in Tampa, Florida, USA, and online October 2022. This My Favorite Assignment 27th edition introduces readers to classroom-ready ideas to help students gain personal and professional development, and a host of fresh assignment topics designed to inviggorate both classic and new assignments. Teaching support materials—instructions to students, stimulus materials, slides, grading rubrics, frequently asked questions, Internet links, and sample student projects—are downloadable from the Association for Business Communication and DePaul University Center for Sales Leadership websites.

Slide decks are a ubiquitous form of communication in both academia and business, and business communication instructors must be able to model and teach multimedia design principles. The literature regarding multimedia design has traditionally fallen into two camps: the cognitive school, focused on designing multimedia messages that accommodate human cognitive architecture, and the graphic design school, focused on using visual appeal as a tool for conceptual organization. I synthesize representative models from each school to provide theoretically derived and empirically supported principles for designing slide decks that are both well-organized and visually appealing.

Wilfredo Alvarez's (2022) Everyday Dirty Work: Invisibility, Communication, and Immigrant Labor premises its thesis around "the vital relationship among work, social and cultural integration, and language acquisition" (p. 3) for many multiply marginalized immigrants in the United States, particularly Latin Americans. In his case study of Latin American immigrants who served as janitors at a predominantly white public institute---Rocky Mountain University (RMU)---and their interactional, intercultural, and organizational communications with their patrons (e.g., university faculty, students, or staff), Alvarez theorizes how facets of social identities, communications, languages, and workplace settings are intimately intertwined to generate and reinforce public imaginaries and readings of marginalized immigrant individuals and communities.

This article describes a Pitch Assignment, designed by two journalists turned faculty, to increase support and self-efficacy for writing majors enrolled at a minority-serving institution (MSI). Pedagogical theory to support pitching processes and development is substantially undertheorized. Much of the extant literature focuses on academic writing and editing for undergraduate research; this article extends that discussion by focusing on the needs of underrepresented students seeking careers in nonacademic fields. Those needs include opportunities for increasing confidence and skill for such nonacademic work as freelance writing for newspapers and magazines. For this assignment, students write a pitch for a preview or review feature they will write later in the course. This assignment scaffolds how to analyze, prepare, and successfully pitch to target publications of students’ choosing while developing a sense of self-efficacy that will transfer into future professional writing contexts. The authors conclude by reflecting on how this assignment might be approached differently by other instructors and how support for diversity might be offered in other ways.

As questions of social justice, diversity, equity, and inclusion have come into greater focus in the field of technical and professional communication (TPC), we have developed an assignment sequence in our TPC courses centered on these issues. This assignment sequence reframes our units on workplace communication and correspondence and asks students to practice a variety of genres in addressing and creating cases of intercultural miscommunication, insensitivity, and ignorance in the workplace. We have adopted a case study pedagogy for this assignment in an effort to preempt the resistance that can sometimes accompany discussions of social justice in courses where social justice is not traditionally addressed. We have found that this approach makes the instruction more authentic, provides students with realistic workplace situations in which to practice professional correspondence, and highlights the existence and reality of social issues in the contemporary workplace.

Bullshit, as defined by Frankfurt (2005, p. 10), is language that is “disconnected from a concern for the truth.” Much scholarship shows that bullshit is a prominent feature in organizations that is difficult, if not impossible, to get rid of (e.g., McCarthy et al., 2020; Penny, 2010). Bullshit, by definition and by cultural practice, seems antithetical to business writing orthodoxy. As Thill and Bovée (2020) suggest in a representative textbook, communication should be clear and ethical. However, Spicer (2020) codifies bullshit as a social practice whose outcomes are not always dire. Well-crafted bullshit benefits its users, allowing them to “fit into a speech community, get things done in day-to-day interaction and bolster their image and identity” (Spicer, 2020, p. 20). Contrasting with business writing’s abstinence-only bullshit stance, this suggests that successful writers must adapt to their organization’s speech act practices. In this article, we argue that students must be taught about bullshit. After describing bullshit and its role in organizations, we show how business writing could incorporate a critically informed approach to bullshit in undergraduate courses, internship preparation courses, and other curricular instances in which students work directly with organizations. While bullshitting should not be outright encouraged, continued ignorance will do nothing to solve its associated problems. Promoting bullshit literacy, however, could both minimize bullshit’s harms and maximize its benefits. We close by describing how this approach could foster critical thinking skills, promote more seamless adaptation to organizational cultures and communication practices, and perhaps even improve mental health outcomes.

This empirical study of a virtual writing marathon (Write Across America) theorizes a dynamic online ecosystem in which the five realms—virtual place, design, writing, sharing, and emotion—interact in the process of writing. The study has implications for students and for the professional development of writing instructors.

To support collaborations between technical communicators and nonprofits, this article outlines a framework for composing public events. The article develops a technical and professional communication (TPC) lens for public events and then draws that together with a case study of a nonprofit’s strategies for their public event. Through this work, the article outlines a framework for organizing and managing public events that can engage challenging publics around complex information.

This article reports on a study of 65 randomly sampled medical crowdfunding campaigns and five interviews with campaign authors. We found that authors innovated technical and professional communication (TPC) tools to narrate their illness experiences, coordinate digital audiences, and compel action. Thus, these authors practice TPC as care seeking and caregiving. Crowdfunding platforms, however, situate authors to individualize structural problems in ways that preempt collective action. We conclude with pedagogical implications of our findings.

This article offers a theoretical intervention into the work on posthumanism in technical and professional communication (TPC), an intervention that encourages the field to recognize relationships between objects and users in different ways. Our intervention draws on the work of Deleuze and Guattari to reimagine how TPC tends to think about the concept of assemblage. We apply this other view in makerspaces, illustrating what it buys us for practice and theory in complex sociotechnical contexts.

Identifying the effects of online templates, such as empty state pages (ESPs), sheds light on the user writing habits and best practices for user design. By using assemblage theory and extending previous studies of ESPs to grant proposal writing on the crowded-funded website Experiment.com, this large-scale study (n = 778) finds that required fields are more likely to be filled to the character limit than optional fields.

This article describes students’ emotional intelligence (EI) development when participating in the Trans-Atlantic and Pacific Project (TAPP) in two technical and professional communication (TPC) courses. The researchers used modified grounded theory to compile the emotions used for coding students’ weekly reflections, and content analyzed how the TAPP experience affected students’ EI development. Overall, the article emphasizes the importance of supporting TPC students’ EI development in low-stakes environments since EI directly impacted their actions when collaborating.

ABSTRACTThis article builds four composite characters from the international Zika response to demonstrate each role’s position relative to inclusive health communication. I argue that a lack of jurisdictional stasis is at play in decision-making practices about transnational risk communication approaches. During emergency health responses, this lack of jurisdictional stasis functions to maintain the status quo in order for stakeholders to leverage their power in prioritizing local deliberations in transnational public health discourse and decision making.KEYWORDS: Transnationalstasishealth communicationcommunity engagement Disclosure statementNo potential conflict of interest was reported by the author(s).Notes1. In keeping with norms of global health discourse and of the context of this study, I preserve the gendered language used by the organizations throughout this manuscript that refers to women and girls. Terms such as “women of reproductive age” are consistent with the WHO and were used nearly exclusively to refer to people with uteruses who could be affected by Zika in utero or by giving birth to a child with congenital Zika syndrome. This term also reflects the history of gender-based violence that has predominantly affected people assigned female at birth. That said, the author acknowledges that this language can be harmful and reductive, particularly because transgender and non-binary people with uteruses are reproductive agents and that people who identify as women of reproductive age may not be able or choose to reproduce.2. More recently, the global health discourse community has dropped “communication” from the disciplinary title to account for the various way that behavior change interventions can be broader than what’s traditionally considered “communication.”3. Often, in my experience, these issues were tabled for pandemic preparedness discussions or for “lessons learned” documents meant to support future outbreak responses.4. All names of individuals and organizations in the narrative composites are fictional.5. Here, I reference Galison’s (Citation1997) trading zone, referred to by Wilson and Herndl (Citation2007) in their argument that a knowledge map created a boundary object to facilitate understanding of how knowledge from different areas within the interdisciplinary group that they were working with created a zone through which knowledge important to disparate parties about a shared area of concern could pass.6. For more on empowerment, refer to chapter 4 of Dingo’s (Citation2012) Networking ArgumentsAdditional informationNotes on contributorsJulie GerdesJulie Gerdes is an assistant professor of technical and professional writing and rhetoric at Virginia Tech. She works at the intersection of technical communication and global public health. Her interdisciplinary research examines methodologies for understanding and implementing inclusive risk communication, particularly during public health emergencies.

Student self-analysis and reflective work can be useful components of the writing classroom. This article examines a student self-diagnostic tool, developed by the author, which can elicit closer attention paid to the student’s own writing, analysis, and research processes and to other desirable outcomes the teacher’s learning plan may be pursuing. This tool, the Genre Understanding Sheet or GUS, has been successfully deployed in a variety of writing courses such as introductory composition, business and professional writing, and technical communication. The article examines the GUS and its development and rationale, reviews the underlying science and theory-work which inform its design, offers advice for integrating it into the writing classroom and making productive use of student output, and concludes with a discussion of benefits and the optimal motivation for teachers who choose to deploy it in their own classes. An annotated sample GUS is included.

Designing then implementing ePortfolios as a High Impact Practice (HIP) (Watson et al., 2016) across an academic program in kinesiology presents many opportunities and challenges. The authors document their six-year journey and ensuing lessons along the way, as they strive to uncover and enact best practices for department-wide implementation. After a first attempt implementing the ePortfolio when they realized their efforts fell short, this faculty team immersed themselves in comprehensive professional development and worked together with students to recast how each knew and understood an ePortfolio. To achieve the newly crafted outcomes of an ePortfolio project, the authors found that promoting student voice and choice is essential to fostering student engagement and inclusivity. Informed by findings of a mixed methods study, the faculty team hopes to provide a meaningful perspective that supports faculty exploration within ePortfolios and offer guidance to be sure students are partners in this journey.

Abstract The article recounts the author's experiences designing an undergraduate business writing course that bridges the long-standing divide between the traditional liberal arts and professionally-oriented forms of education. This course, organized around the television series The Wire, helps students grapple with the interpretive complexities that shape contemporary institutional life.

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This article explores an incident of microaggression experienced by an Asian American female professional writing tutor working in a predominantly white institution (PWI). Using the genre of counterstory, the author hopes to show a racial Other’s processing of emotional trauma and its larger implications for anti-racist pedagogies in writing center work. Keywords : Counterstory, Imposter Syndrome, racial Other, anti-racist pedagogies I felt validated when the Rocky Mountain Writing Centers Association (RMWCA) chose to read Counterstories from the Writing Center edited by Wonderful Faison and Frankie Condon for its Summer 2022 Book Club. I had voted for it in RMWCA’s online survey because I believed it would serve as a timely reflection of where the field of writing center is heading in the future. As a feminist of color and a professional writing tutor working in higher education, I am especially interested in exploring the genre of counterstory and its rhetorical purposes in combating institutional racism on all levels. Aja Y. Martinez incorporates this concept and method of counterstory from critical race theory (CRT) to center the “lived and embodied experiences of people of color” (p. 33). Although people of color must confront interlocking systems of oppression on a daily basis, the stories of our struggles are hardly ever heard in a white supremacist society that tends to dismiss such lived experiences, leading to “the everyday erasures, exclusions and repression of narratives…that trouble, challenge, [disrupt] and destabilize ‘meaning in the service of power,’ its frames, its style, or rhetoric” (Faison & Condon, 2022, p.7).  Therefore, Faison and Condon claim that telling counterstories is enacting anti-racist praxis for the following reason: Counterstory insists on the legibility and intelligibility of that which has been treated as illegible and unintelligible under the aegis of white supremacist discourse: the racial Other, her lived experience, her resistance, refusal, survival, her brilliance–and the languages, discourses, genres in which she speaks her being. (p.7) After I re-read this statement word for word, over and over again, it seemed like Faison and Condon were calling out to me to tell my very own counterstory.  In her article “Asians Are at the Writing Center,” Jasmine K. Tang (2022) invites “fellow Asians and Asian Americans at the writing center… [to join] in a conversation we can have together about the multiplicity of our experiences at writing centers” (p. 11).  Although I cannot claim to work in a place called “a writing center,” I hope to use my personal experience to contribute to this critical dialogue, thus continuing Tang’s work. Similar to Martinez’s counterstory that explores Alejandra’s fit in the academy (Martinez, 2014), I explore how well I, as an Asian American woman, fit in my role as a professional writing tutor at a small, private predominantly white institution (PWI).  The conclusion I have reached through exploring my experience of microaggression is that certain historically marginalized bodies do not fit well in the academy, at least not in prescribed roles of authority. Thus, their uncommon presence is manifested through imposter syndrome. What follows is my account of how this incident of microaggression has profoundly transformed me. In Spring 2022, the coordinator at my college’s academic support and tutoring center distributed copies of the manual How Tutoring Works: Six Steps to Grow Motivation & Accelerate Student Learning, for tutors and teachers (Frey et al., 2022) to all the professional math and writing tutors. We were supposed to read the manual in our down time, when we were not working with students, to enhance our tutoring skills. Later in the semester, we would have a staff development meeting to discuss the manual. However, for whatever reason(s), that meeting was never scheduled. Moreover, during the Summer 2022 break, the coordinator informed the tutors through email of his abrupt departure from the center because he had decided to accept another (better) position within the college. As a result, I was left “hanging,” having read the manual but not having had the opportunity to discuss my criticisms of it with the coordinator and my fellow tutors, with whom I had hardly any (in-person) contact since the disruption caused by the COVID 19 pandemic. Although I found that the manual did offer some useful, objective strategies for tutoring in general, I observed that the master narrative embedded in the manual did not address critical factors such as how tutors’ and tutees’ embodied subjectivities could dynamically affect the outcome of a tutoring session. For example, in Chapter One “Effective Tutoring Begins with Relationships and Credibility,” the authors claim that the teacher/tutor’s credibility greatly affects student learning outcomes, and that it is consequently imperative to establish mutual trust between the tutor and tutee.  The authors define teacher/tutor credibility as “a measure of the student’s belief that you are trustworthy, competent, dynamic and approachable” (Frey et al., 2022, p. 20). Furthermore, they elaborate that students are the ones who determine a teacher/tutor’s credibility: “We don’t get to decide if we’re credible. It is perceptual, on the part of the learner. They decide if we are credible” (emphasis in original, p. 20). Finally, the authors offer some cogent suggestions to teachers/tutors to show them how they can effectively try to boost their credibility in their students’ eyes. However, what happens when a student walks into the center with preconceived notions of who is trustworthy and competent based on his own implicit (unexamined) biases? In such a challenging scenario, what can the tutor really do to effectively and efficiently gain the student’s trust when the student is suspicious of the tutor’s competency from the start of the session? As an Asian American woman working as a professional writing tutor at a small, predominantly white liberal arts college, I found myself in such a thorny situation with a young white, male student several years ago. I recall that after I had briefly introduced myself as the writing tutor he would be working with for that hour, the student immediately asked me, “Do you even know what you are doing?” Within the cultural context of the Chinese immigrant community I was raised in, it would be considered extremely rude and inappropriate for a student to question the teacher’s authority.  Therefore, I was very surprised when I was confronted with the doubtful tone in his awkward question.  I was particularly disturbed by the connotation of the adverb “even,” which according to the Merriam-Webster online dictionary may be “used as an intensive to stress an extreme or highly unlikely condition or instance,” which implied in that case he did not believe I was even knowledgeable enough to assist him with his written assignment. However, I confidently reassured him of the fine quality of the services offered by the center. (The center has a very strict policy of only hiring professional writing tutors with advanced degrees, although this policy does not extend to math and other subject area tutoring, where there are both professional and peer tutors.) Despite my elaborate explanation, the student still did not seem too convinced of my expertise because he kept repeating the same nagging question throughout our session: “Do you even know what you are doing?” Since the writing consultation was supposed to be a collaborative process, I had to figure out how I should navigate the rest of the session with a student who was stubbornly unwilling to work with me in the first place. After that session was finally over, I had to craft a meticulous note in my client report form on WC Online stating that the writer seemed very reluctant to work with me, harboring serious reservations even after I had explained to him that I was indeed an experienced professional writing tutor with expertise in composition. The client report form would serve as my best and only real defense in case the student ever did file a formal complaint against me, claiming that I was incompetent, or that I failed to address his needs during the session. Since the center, as a designated student support service, is supposed to be student-centered, its most important policy is that the tutor must always strive to reasonably accommodate all the student/client’s needs first and foremost. Simply put, we, the tutors, exist to serve the students who visit the center. At the beginning of every academic year when we complete our hiring paperwork, all tutors must sign the tutor’s responsibilities agreement to acknowledge that we would comply with all of the center’s policies as a condition of employment. As a result, that client report form might be used as written evidence, a record of accountability that would document what occurred during the session, which I could use to support my claims in case of any disputes.

Much of the research in composition about Hispanic-serving institutions focuses on the tripartite of writing program administrators, faculty, and students and the complexities of multilingual learner pedagogies. This article draws on conversational interview methods and data to analyze the servingness of three Floridian HSIs through critical race theory’s interest convergence thesis. The interest convergence thesis advances that institutional efforts toward racial equality will persist only so far as those efforts also preserve the interests of racial dominance in social institutions. Guided by an institutional critique and racial methodological approach, this interest convergence analysis examines the impact of culturally White institutional ideologies on general education writing curriculum choices, professional development, and the ethnic-racial cultural composition of institutional governance. Interviews with WPAs from the three institutions detail how the institutional epistemologies of literacy affect their decisions and opportunities for Latinx-centric programmatic servingness at their HSIs.

In this program profile, we describe the development of a new track in Science Communication (SciComm) for an existing Professional Writing minor offered by an independent Writing Program. We identify the international and local exigencies for improving SciComm; the resources needed for this new track—both those already in place and those created; the three lines of SciComm theory that underpin the course designs; and the challenges and opportunities we have identified. Throughout, we offer examples of specific assignments and activities that may interest readers who are considering incorporating more SciComm approaches into their courses and/or programs.

This study sought to determine the impact writing center consultations have on student writing self-efficacy and to illuminate effective consultant strategies for fostering student writing confidence. As part of a multimethods study, a survey was administered for students to reflect upon and to assess their feelings of writing self-efficacy by describing experiences in writing center consultations. Selected respondents were asked to elaborate on the strategies used by their peer consultant(s) in an optional open-ended interview. Findings suggest that writing center consultations help increase writing self-efficacy. The effective consultant strategies described by study participants are synthesized into an overarching consultant framework of empathy-based tutoring, which includes four key consultant moves that work to foster writing self-efficacy: listening, translating, advising, and motivating. Results from this study have implications for further consultant training and/or professional development programs and reaffirm the value writing centers bring to student writing growth.

This essay aims to build upon the Peer Writing Tutor Alumni Research Project (PWTARP), designed by Bradley Hughes, Paula Gillespie, and Harvey Kail (2010), which focuses on what tutors learn about themselves as writers and students. However, the PWTARP survey, like much of writing center scholarship, focuses on student workers attending PWIs (Predominately White Institutions). To help fill the diversity gap in the existing literature, the current study uses the PWTARP survey as a frame of reference to investigate what tutors learned about themselves as writers and students at a Hispanic-Serving Institution (HSI). Based on feedback from a team of current and former tutors, we added questions that addressed demographics, multilingualism, and worker conditions. We conducted a mixed methods case study and collected data via surveys and focus group interviews with tutor alumni before and during the COVID-19 pandemic (2019–2022). Our findings connect with many results of the original PWTARP and other responses about economic vulnerability and the emotional labor of tutoring. Also, our survey produced many useful findings about issues related to being a contingent worker, including economic pressures, emotional labor, and professional development.

Since its inception in 2003, the IWCA Summer Institute (SI) has been understood within the writing center field to be an important professional development opportunity for new and experienced writing center professionals (WCPs). Publications on the SI to date have focused on anecdotal perceptions of the benefits to leaders and participants or on a single outcome, such as research output. Thus, the writing center field knows little about how and in what ways participants perceive the SI’s benefits across cohorts and across a variety of professional areas. By gathering quantitative and qualitative data from every SI cohort from 2003 to 2019, the goal of this study was to identify and define the benefits of the SI, focusing in particular on how participants themselves understand them. The survey received 161 responses, a response rate of approximately 27%; all 17 years of the SI were represented. The study found that, despite the field’s shifting priorities since 2003, the concerns and needs of WCPs have remained relatively constant over time, and that the SI serves the most pressing administrative needs of participants.

This paper builds on a discussion launched by the EATAW 2021 conference panel, ‘Writing Tutor Development: Challenges and Opportunities in the Current State of the Art’. As a critical discussion of the panel’s themes, the paper engages with academic writing in times of crises by zooming in on infrastructures of writing support, namely the complex system in which Academic Writing Tutoring takes place, contextualised within the Centre for Academic Writing (CAW) at Coventry University, UK. Beginning with a consideration of what constitutes a ‘writing tutor’ in contemporary contexts and at CAW, the paper outlines a range of academic writing support identities and roles, unravels the institutional drivers that shape them, and offers perspectives on reconciling apparently disparate roles. Next, the paper addresses the issue of agency in terms of the challenges of enculturating writing tutors into communities of practice, discourse communities, and research networks. This is done with a view to reflecting on the practices in CAW and beyond, thus demonstrating the need for varied development and support pathways to facilitate the move towards online delivery amid, and after, a time of global crisis, namely, the COVID-19 pandemic. The discussion centres on how challenges can be overcome through sustained professional development, focusing on the role of technology in not only refashioning academic writing support, but also the roles and practices of Academic Writing Tutors at CAW. Issues of digital pedagogies, technologies, and digital literacies permeate this discussion of the online pivot and crisis pedagogies, offering analysis, reflections, and questions to guide future directions in (online) Academic Writing Tutor development and Academic Writing (crisis) Pedagogies research.