While social work educators have explored strategies to improve literacy development among their students, many educators continue to strive for a better integration of effective reading and writing skills. This article presents the findings of a survey that used qualitative research methods to assess the outcomes of a doctorate in social work program that employed a specialist in composition. Doctorate in social work students reported on the skill of ‘close reading’ as it related to their own writing, practice, university teaching, and field supervision. Data analysis reveals that these students had not previously learned the close reading skills necessary for strong writing skills. This article extends support for a full integration of close reading as a way to improve writing, clinical mental health practice, and critical thinking skills.

The writing that older adults, retirees, and the elderly – what might be referred to as the aging stage of life (Conrad, 1992) – remains under-examined in writing studies. This research project explores the literate practices of five retirees who write on a regular basis in order to understand how they organize themselves and their lives for writing across lifeworlds. A theoretical framework from a lifespan perspective (Bazerman et al., 2017) serves as the departure point for a grounded theory (Charmaz, 2006; Saldana, 2009) analysis of artifacts that emerged from a series of retrospective interview protocols. These protocols were based on previous work in sponsors of literacy (Brandt, 2001) and chronotopic lamination (Prior and Shipka, 2003). Analysis of these interviews and documents reveals a core category of stabilizing that retirees engage in. Writers stabilize their work in a given moment to continue making sense of a chain of literate acts, which enables them to carry forward complex literate lives. These findings suggest that retirees write their way into new contexts shaped by their pre-retirement histories. The manner in which these subjects went about this work suggests that context is an important and complicated concept when examined through a lifespan perspective.

This qualitative study examines academic support practices and students’ experiences and perspectives in a graduate nursing education program that has, for many years, emphasized research and writing by requiring aspiring nurse practitioners to pursue publication in peer-reviewed clinical research journals. In collaboration with faculty, practitioner researchers from the university’s postsecondary learning center developed and facilitated group workshops and provided students with individual consultations on research processes and manuscript development. The researchers wrote field notes and researcher memos, administered workshop evaluations, and interviewed seven participants to better understand students’ writer identities and whether writing for the discipline of nursing with the support of peers, faculty, and learning instructors led to any changes in both their individual and collective sense of disciplinary identity. More broadly, this study interrogated the role of a postsecondary learning center employing an academic literacies pedagogical approach (Lea and Street, 1998; Lillis and Scott, 2007) in working with faculty to support students’ writing for a specific discipline. Findings suggest that graduate nursing students felt anxiety and uncertainty about claiming disciplinary expertise and competence as writers. This affective experience made it difficult for students to align their understandings of nursing as a discipline, rooted in their field experiences as professionals, with a more academic conceptualization that they believed to be represented by the research and writing practices required for the assignment. By engaging with the learning center as a third space (Gutiérrez, 2008), the students explored these challenges and experimented with writing practices, directions for their research, and the conceptualization of their profession as they modified their understanding of what was possible for scholarly writing and research in nursing as a discipline and what they could contribute individually as emerging scholars. This study has implications for teaching academic writing practices in nursing contexts, as well as other academic disciplines and for forming generative collaborations between postsecondary learning centers and subject experts.

This essay applies Craig Rood’s concept of rhetorical closure to the specific case study of the creation of feminist discourse communities to discuss sexuality. It looks at the editorial policies of two feminist discourse communities in order to more broadly analyze the ways that rhetorical closure operates constitutively along with invitational rhetoric. It connects these issues to past and current debates about censorship, echo chambers, safe spaces, and trigger warnings in order to show when and how rhetorical closure is intended to prevent harm. Like Rood, I do not resolve questions on distinguishing the effectiveness or ethics of rhetorical closure. Examining a radical feminist periodical of the nineteenth century and the twenty-first-century feminist blogosphere shows how invitational rhetoric works with and as rhetorical closure.

<b>Introduction:</b> The COVID-19 pandemic brought unprecedented challenges to universities when instruction had to shift entirely online. Universities were quick to survey their students about those challenges, and education researchers are now focused on building more effective online experiences based on student feedback. <b>About the case:</b> The loss of in-person instruction was difficult for engineering students in practice-based courses as they lost the courses' hands-on aspect, which is essential for reinforcing theoretical concepts. They also lost the support provided through daily interactions with their peers and instructors. <b>Situating the case:</b> Students in a required four-course practice-based mechanical engineering sequence shared their perspectives via reflective portfolio essays on how shifting to online instruction affected their ability to participate in their learning communities and negotiate meaningful learning experiences. <b>Methods/approach:</b> Through thematic analysis of the reflective essays, we applied the lens of communities of practice to put the students' responses into context. <b>Results/discussion:</b> The students' concerns varied depending on their position in the course sequence and the course; however, most students felt that the loss of in-person interaction was most detrimental and disruptive in the transition to online instruction and yielded communication and teaming issues. <b>Implications and conclusions:</b> Five implications arose from the results of this study, including recognizing the unique challenges of online learning in practice-based courses, instructing students in virtual communication tools, exercising empathy, being mindful of cognitive load, and researching self-directed learners in online environments. In addition, faculty should consider the importance of students' communities of practice and build opportunities to maintain and strengthen the bonds of those communities within their courses, both online and face to face. They should also add more opportunities for virtual interaction early in the curriculum to build digital communication skills, which will undoubtedly be required in their careers.

Reviewed by: Domestic Occupations: Spatial Rhetorics and Women’s Work by Jessica Enoch Kate Rich Jessica Enoch, Domestic Occupations: Spatial Rhetorics and Women’s Work, Carbondale: Southern Illinois University Press, 2019. 260 pp. ISBN: 9780809337163 Some interventions are long overdue, and Jessica Enoch knows how to make valuable interventions in the overlooked localities of gendered ideas. In Domestic Occupations, she attunes rhetorical studies to a historiography of where women work. Across the humanities, the spatial turn to recognize the politics of place considers race, gender, and sex.1 Yet, we still lack a lexicon for how places might transform the labor of marginalized people over time. Enoch approaches this task with rhetorical theory to examine how the domestic duties within private spaces, like a home, were rhetorically extended to less traditionally feminine tasks in public spaces. [End Page 240] The book begins with a rich variety of scholarly work in rhetoric, geography, and gender studies to make the case for the gendered and rhetorical history of spaces. For Enoch, “There is no arhetorical space” (9). Throughout the book, her archival work attends “to the material, ideological, pictorial, emotive, discursive, and embodied site of the home and the ways this site’s spatial rhetorics constrained and made possible women’s work outside the domestic arena” (171). These texts are representative of dominant discourses that centered white middle-class women and excluded what she calls other women. She cleverly guides readers through the spatio-rhetorical transformations of the schoolhouse, the laboratory, and the child-care center, making a notable claim in each case. Her first transformation is centered around New England schoolhouses in the nineteenth century. The notable claim that arises in this chapter is the idea that spaces perform gender like humans do. Aligning herself with Judith Butler, she argues, “when a space takes on new gendered meanings, the bodies expected to inhabit it and the identities constructed within it also change” (33). Initially, the home was imagined as offering a feminized place of stability and comfort while the classroom was likened to a masculinist prison wherein students were harshly disciplined. When the harshness of the schoolroom was critiqued and remodeled, the classroom gradually became a space for women once it was reconfigured to be more like the feminine home. The subsequent entry of women into the teaching profession resulted in class mobility for some women while also devaluing the teaching profession as a whole, due to its perception as a form of feminized labor. Domestic scientists towards the end of the nineteenth century serve as the second transformative case study. The notable claim here is that ethos can be revised through spatial rhetoric. Domestic scientists, Enoch argues, revised the home into a site of scientific complexity. While these women, often conservative and white, frequently distanced themselves from the women’s rights movement, Enoch insightfully points out that their cautious rhetorical reconfiguration of the home allowed many women to pursue science education. Through domestic advice manuals and public kitchen demonstrations, homemaking was transformed into a practice that required a laboratory. Enoch acknowledges that this transformation was very white and relied on some normative conceptions of femininity, but it raises an intriguing set of implications. Of all the chapters in the book, this is perhaps the richest in scholarly opportunities. Those invested in how white women engage in rhetorical strategies of whiteness may find this chapter useful. Additionally, scholars in the rhetoric of science, medicine, and technology might see potential to approach their objects of study with spatio-rhetorical analysis. The final case study is devoted to how the wartime child care center was transformed into an acceptable place to offset domestic labor and how it reverted back to an undesirable place at the end of World War II. In this chapter, Enoch makes the notable claim that spatial rhetorics are capable of being emotive. The maternal qualities of the home had to be rhetorically [End Page 241] transferred to the wartime childcare center to get women working during the war. Enoch skillfully asserts that visual rhetorics and the enargeia of childcare employees cuddling with children communicated that the center could operate as a secondary home To convince women to return to...

In this article, an analysis of multimodal representations in elementary school students’ descriptive texts about the mobile game Pokémon Go (PG) is used to discuss youths’ new literacy practices emerging from their out-of-school experiences (e.g., gaming, producing game-walkthroughs, and fan art). Social semiotic multimodal analyses of two students’ PG texts and their participation in talks around their texts are used to exemplify what occurs semiotically in the translation of meanings and designs across modes, media, and sites. Combining the analysis of the meaning potentials of multimodal representations with ethnographic accounts of their use in context produces the following findings: The PG writing task connects with the students’ life-worlds and the gaming context around PG prompts the design of their multimodal representations. The students are active creators of content and demonstrate purposeful and innovative uses of semiotic resources in self-representation, stance taking, and audience awareness. The iPad facilitates multimodal and digital crossovers between leisure activities and school subjects. The concluding discussion suggests how game-based literacy practices could be transferred into academic settings.

AbstractUsing the murder of Magdiel Sanchez as a case study, we argue that rhetoric’s future must embrace practices of situated listening. While much of the field’s work has focused on speakers and practices of invention, we argue that a more just study of public deliberation must position this approach in conversation with an acknowledgment of situated reception. We follow scholars of color, feminist theorists, and disability advocates who have long argued for the practices of ethical listening, adding that the imperative to listen extends beyond the listening ear, accounting for the totality of the body and its environmental and contextual positions. By reaching beyond the demands of race to consider the intersecting axis of (dis)ability, we push the fields of rhetoric, sound studies, and critical/cultural communication studies to consider embodiment as a whole condition of rhetorical reception.

Writing studies scholars have long examined how race- and class-based hierarchies shape teachers’ and students’ experiences of writing in US universities. But universities are also workplaces that profit from a racialized writing economy in which laborers of color () underpin writing production. Drawing from a yearlong qualitative case study that examines the writing practices of university custodial workers, this article addresses the following research questions: What kinds of writing do university custodial workers use and practice? What are the conditions for their writing? And what do these practices and conditions tell us about writing in race- and class-stratified workplaces, including educational institutions? Using critical race (; ; ; ; ; ; ) approaches to literacy sponsorship (), and observations and interviews with university custodians, this article discusses two main findings: (1) labor conditions restrict participants’ writing as a part of race and class hierarchies; and (2) the participants employ writing practices that run under the radar of institutional restrictions to serve their own purposes. This study’s findings have implications for workplace writing scholarship and higher education policy, because they expand definitions of and purposes for workplace writing in institutions of education.

This paper examines three students’ multimodal composition experiences in Basic Writing where conceptions of literacy interacted with moments related to transfer across media. Extending Brian V. Street’s work on literacy and Rebecca S. Nowacek’s transfer theory to multimodal composition through video, we use analysis of ethnographic data to conclude that for some students, video facilitated both a robust conception of literacy as ideological and transfer across media. For others, external forces inhibited opportunities for transfer and reinforced a conception of literacy as autonomous. We close reflecting on how we might more usefully scaffold student learning for transfer and more complex conceptions of literacy.

In U.S. secondary schools there is an overriding emphasis on formulaic approaches to argumentative writing instruction in English language arts that tends to trivialize disciplinary norms of argument and evidence because of institutional pressure to bolster students’ test performances.  This paper seeks to provide an ethnographically-informed framework for understanding for whom, how, when, and to what extent it is possible for students to participate, through writing, in the study of literature as the central disciplinary content of English language arts. The corpus of data used in this study of an 11th grade International Baccalaureate (IB) classroom (26 students) consisted of classroom instruction (video-recordings and field notes) that occurred across an initial instructional unit (September 8th to November 3rd). Of particular importance is a summative writing assignment, teacher interviews and collaborative data analysis (with video clips), student interviews about instruction and their writing, samples of student writing, and related documents. We also analyzed two essays written by the two case study students in response to a writing assignment that the teacher, described as an IB “literary commentary with an unspecified topic” that she reframed as a literary argument. Discourse analysis of a series of events within instructional conversations revealed that rather than prescribed forms, the teacher offered “possible” writerly moves for her students’ arguing to learn. Consequently, her students enacted their writerly moves in a variety of patterns suggestive of disciplinary ways of knowing in English language arts rather than in a pre-set formula that they had learned in previous grades. In order to trace how the students enacted modes of participation (procedural display and deep participation) in disciplinary activity (literary argumentation) as writing practices and shifting writer identities  we also conducted a multi-phased and multi-layered ana

Drawing from my experience conducting an interview-based study on vaccine hesitancy, this essay explores the ethical negotiations RHM researchers face when recruiting participants from online communities, and especially communities that are stigmatized or otherwise distrustful of researchers. I discuss the specific challenges I faced during this process, and offer four suggestions for researchers engaged in this work. These include the valuable role of reflexive journaling, the need for participant input in the distribution of recruitment messages, the importance of accounting for the dynamic nature of online communication, and the ways that participant communication online may shape off-line interactions. This essay can offer guidance to RHM scholars facing similar situations, and contribute to the broader conversation about practice-level ethical concerns in RHM research involving online communities

This paper explores how I navigated the complicated terrain of opposition research during the dissertation phase of my doctoral program. Drawing from ethnographic research conducted on a pro-life organization, I illustrate that care-based ethics (Held, 2006; Tronto, 1994) is not just for vulnerable and agreeable participants but is valuable and appropriate for researching powerful groups whom we oppose. Furthermore, I argue that rhetorical listening (Glenn & Ratcliffe, 2011; Ratcliffe, 1999, Ratcliffe, 2005) is not just a valuable methodological approach to research, but also a form of reciprocity, especially critical when studying groups we oppose. Such an approach promotes the mutually beneficial goals of respect and understanding.

This essay proposes a model of university-community partnership called “an engaged swarm” that mobilizes networks of students from across classes and disciplines to work with off-campus partners such as nonprofits. Based on theories that translate the distributed, adaptive, and flexible activity of actors in biological systems to organizational networks that include humans, swarms are well-suited to providing a diverse range of responses to complex problems. As such, swarming tactics can be useful when applied to nonprofit organizations that do not have the capacity or time to redesign their communications strategy across print, web, and social media platforms. Employing a case study of three classes that collectively produced a wide range of multimedia artifacts for a nonprofit in a single semester, the essay illustrates how a swarm embedded within a university operates, and concludes by providing a schema for modifying swarms to future partnerships.

This ethnographic case-study examines the impact of asynchronous written feedback comments on the peer feedback process within one doctorate writing group. The doctorate students were interviewed retrospectively about their perceptions of effective feedback comments. Affective components (e.g. hedging devices) and effective components (e.g. revision comments) within the reviewers’ feedback comments, and external components (e.g. reviewer competency) that influence the peer feedback process were induced from the interview transcripts using a grounded theory approach. Further evidence that these identified components impact the feedback process appreciably was triangulated from the analysis of two other datasets; the participants’ asynchronous written feedback comments and revision plans. The results show that the participants used much affect in their written feedback exchanges, and this affect had a strong impact on the effect of their feedback process. Thus, written affective language can play a significant role in how an author interprets and implements feedback comments. This suggests that affect can play a prominent role in helping to develop more effective feedback practices within writing groups. Helping writing communities develop a better understanding of affect within asynchronous written feedback comments can only help them to develop more useful feedback practices.

Effectively addressing wicked problems requires collaborative, embedded action. But, in many cases, scholarly commitments, social justice, privilege, and precarity collide in ways that make it difficult for community-engaged scholars to ethically navigate competing duties. This article presents our efforts to support reciprocal community engagement in addressing cancer- obesity comorbidity and risk coincidence in underserved communities. Partnering with community healthcare professionals, we conducted an adapted Systems Ethnography/Qualitative Modeling (SEQM) study. SEQM offers an alternative ethical framework for community-engaged research, one that supports reciprocity through enabling participant-centered community self-definition, goal setting, and solution identification.

Illegal Alphabets and Adult Biliteracy: Latino Migrants Crossing the Linguistic Border, Toms Mario Kalmar has composed a parable about literacy. A simple story used to demonstrate a lesson with "serious political implications" (xv), Kalmar's parable tells the tale of a group of "illegal" migrants in Southern Illinois in the eighties, working together to create an "illegal" alphabet to get by in their labor camp. After a series of violent events between the migrant and anglo populations in town, the migrants leverage their history of biliteracy-primarily among indigenous languages and Spanishto write English como de veras se oye, the way it really sounds. To do this, they break linguistic laws, creating bilingual glossaries that are governed by hybrid English/ Spanish sounds. The question of legality gives the parable its deep resonance: In order for their labor to have value, migrants must cross borders and challenge the laws that police national/linguistic geographies. In the book's terms of literacy learning, "the law itself poses a major part of the problem to be solved" (77). In other words, Illegal Alphabets and Adult Biliteracy is a story about migrants working at the borders of literacy in order to survive. That this story is true, and stems from three years of ethnographic fieldwork, makes it a book with lasting relevance for any literacy teacher or researcher working with communities whose creative, strategic, and serious writing work is marginalized or deemed somehow illegal.

This article explores science communication in the context of COVID-19 through a case study of a January 31, 2020, bioRxiv preprint publication that led to conspiracy theories by suggesting that SARS-CoV-2 originated in the laboratory through genetic engineering. Analysis will consider the initial preprint, the scientific critique that led it to be withdrawn, the conspiracy theories that continue to circulate, and the larger debate that this example has sparked among advocates and critics of open science.

This article reports findings from an institutional ethnography of university stakeholders’ writing in the early days of the COVID-19 pandemic, illustrating the affordances of this methodology for professional and technical communication. Drawing on interview transcripts with faculty and administrators from across the university, the authors contextualize the role of writing in the iterative, collaborative, distributed writing processes by which the university transitioned from a traditional A–F grading scheme to a pass or fail option in just a few business days. They analyze these stakeholders’ experiences, discussing some effects of this accelerated timeline on policy development, writing processes, and uses of writing technologies within this new context of remote teaching and learning.

COVID-19 has forced many businesses to adjust their communication strategies to fit a new reality. One surprising example of this strategy adjustment came from the company Steak-umm, maker of frozen sliced beef. Instead of finding new ways to promote its products, the company shifted its focus to the public’s urgent needs, breaking down possible approaches to navigating information flow during the pandemic. This resulted in overwhelming praise on social and news media, including almost 60,000 new Twitter followers within a week. Drawing on expectancy violation theory, this case study examines Steak-umm’s strategy, the content of social media responses, and why the approach was successful.

Coding has typically been understood as an engineering practice, where the meaning of code has discrete boundaries as a technology that does precisely what it says. Multidisciplinary code studies reframed this technological perspective by positing code as the latest form of writing, where code’s meaning is always partial and dependent on situational factors. Building out from this premise, this article theorizes coding as a form of writing with data through a qualitative case study of a web developer’s coding on a data-journalism team. I specifically theorize code as a form of intermediary writing to examine how his coding to process and analyze data sets involved the construction and negotiation of emergent problems throughout his coding tasks. Findings suggest how he integrated previous coding experience with an emerging sense of how code helped him write and revise the data. I conclude by considering the implications of these findings and discuss how writing and code studies could develop mutually informative approaches to coding as a situated and relational writing activity.

A large number of U.S. university writing centers (WCs) hire undergraduates as peer tutors, and many of them are menstruators. Menstruators have received strong cultural messages, including that menstruation should be concealed. Menstruating tutors’ damaged self-recognition received from the world around them can lead to internalized self-identification and further impact their perceptions of their knowledge and consultations with student writers every day in WCs. The acceptance and accessibility of menstrual products in WCs would help boost work ethic among menstruating tutors and break down the taboo about menstruation. To explore what impact such acceptance and accessibility exert on menstruating tutors, we conducted a mixed methods case study on menstruating tutors’ perceptions about themselves, their professionalism and work ethic, as well as their experiences, with and without having free access to menstrual products at their WC. We collected data via a set of pre and post surveys and individual interviews of 15 participants at the WC. The quantitative data from pre and post surveys did not reveal statistical significance, while the qualitative data helped explain why there was no statistical significance. Nevertheless, integration of all the data from this pioneering project has contributed rich findings to the existing WC scholarship about space and access, mindfulness, and social justice at large. The findings have practical applications to day-to-day WC practice.

This case study of students enrolled in a composition course at a large public university examines multilingual students’ application of multimodal composition practices to writing assignments that emphasize delivery and circulation. Assignments in which students remediate or translate a text in one genre or medium into another are widely used to foster transfer of writing knowledge from classrooms to public discourse. Remixing may be especially useful for multilingual writers by allowing them to draw on translingual meaning-making strategies. However, such assignments must be framed in ways that make explicit the rhetorical implications of how remediated or translated texts are taken up and circulated within larger ecologies and suggest how uptake can be measured and assessed to be useful. This article draws on Rhetorical Genre Studies and Translingualism to address this issue in Multimodal Composition by outlining a pedagogical approach that emphasizes delivery and measuring uptake.

Over the past two decades, reflective writing has occupied an increasingly prominent position in composition theory, pedagogy, and assessment as researchers have described the value of reflection and reflective writing in college students’ development of higher-order writing skills, such as genre conventions (Yancey, Reflection ; White). One assumption about the value of reflection has been that skill in reflective writing also has a positive connection with lower-order writing skills, such as sentence-level conventions of academic discourse. However, evidence to confirm this assumption has been limited to small qualitative studies or deferred to future longitudinal research (Downs and Wardle). In the mixed methods assessment study presented here, we first investigated this assumption empirically by measuring the relationship between evaluative skills embedded in the genre of reflective writing and lower-order writing skills that follow sentence-level conventions of academic discourse. We found a high-positive correlation between reflection and writing assessment scores. We then used qualitative methods to describe key features of higher- and lower-scored reflective essays.

Writing centers increasingly have been concerned with issues of race and racism in the center. However, most of the conversation around race has centered on student writers, with references to tutors of color given only in passing or in the context of larger discussions on race. This study uses interview data and a grounded theory methodology to examine the experiences of racism and anti-Blackness in writing centers for female Black undergraduate and graduate peer tutors, categorizing the experiences in three ways: attacks on character and identity, denials of credibility, and silencing. Connections are drawn with the experiences the tutors have outside the center, and the argument is made that the racial tension of their centers puts the women in a position of constant negotiation, performing a balancing act in which they must filter their responses to their racist encounters out of self-preservation. The results indicate that writing centers are not yet where the field and practitioners would like them to be and that much of the emotional labor of maintaining a tolerable work environment is falling to tutors of color. Writing center directors must do more to take back this responsibility and change the culture of their centers.

Client satisfaction surveys have long been a cornerstone of writing center assessment, but to date, research on satisfaction surveys has largely focused on analyzing client responses from the survey and their administrative uses. Research rarely investigates why clients provide the responses they do and how consultants process these responses. This study, therefore, involved conducting separate client and consultant focus groups to learn about each population’s interactions with one writing center’s optional post-session satisfaction survey and the survey results. The findings revealed that while client participants used the survey to communicate high levels of satisfaction, client participants also thought about the survey in multifaceted ways that took into account complex factors, such as their relationship with the writing center and care for consultants’ feelings. The study also showed that consultant participants valued positive feedback from clients but that consultants found their survey responses to have limited utility for professional growth and that they craved more specific and constructive feedback. This article offers considerations for how writing center professionals can better communicate the purpose of surveys to both clients and consultants, and it proposes additional forms of assessment that could allow consultants and administrators to hear the nuanced feedback clients can offer.

This study investigates and reports on the personal, professional, and programmatic benefits and risks associated with contingent writing center work. Interviews were conducted with 48 contingent writing centers workers, including directors, assistant directors, associate directors, graduate student workers, and tutors. Survey data of the interview participants showed contingent writing center workers are usually White women with advanced degrees. Most of this article focuses on interview data, analyzed using grounded theory. Interviews revealed participants’ understanding of what contingency means and revealed their struggles with instability, insecurity, and uncertainty even while they lauded the flexibility, freedom, and autonomy their contingency afforded them. The interview data also further revealed the ways in which these working conditions were created and maintained by the institution. These findings suggest the need for collective action across the composition and writing center fields—from professional organizations, tenure-line writing center workers, and contingent workers themselves. Through collective action, we can create equitable working conditions for all writing center workers.

Background: After a six-month training program in the Chilean public accelerator Start-Up Chile, entrepreneurs are asked to update a short pitch they wrote in the submission stage to appear in the program's online portfolio. Literature review: We reviewed relevant literature related to the pitch as well as research aiming to track changes within pitches. Research questions: 1. Which are the editing strategies used to change their pitch? 2. Do these strategies conform to specific discursive patterns? Research methodology: To answer the research questions, we designed an exploratory qualitative study to describe in depth the editing strategies used by two generations of startups, corresponding to 148 pairs of written pitches. In order to contextualize the results, we conducted two interviews with the program managers and analyzed the accelerator's official Playbook and Technical and Administrative Requirements. Results: We identified 10 editing strategies. Of those editing strategies, “Deleting technical descriptions” is by far the most common procedure. The identified patterns can be classified into two groups, those simplifying, hedging, and focusing on certain elements of the first pitch, and those adding and specifying information of the first version. Conclusions: We conclude by discussing the strengths of this methodological approach for understanding such edits and for supporting successful edits in accelerator programs, as well as the potential for better understanding entrepreneur coachability.

Thematic analysis of interviews with 22 managers highlight their perspectives on exemplary and unacceptable workplace communication skills. Exemplary skills were perceived to be relatability, documentation, and audience awareness/adaptation, while unacceptable skills were verbal aggression, deception, and defensive communication behaviors. The findings contribute to closing-the-gap research by identifying highly notable skills—both positive and negative—on typical lists of business and professional communication skills. This study also enriches anticipatory socialization scholarship by its application to vocational preparation. Business and professional communication instructors can use the findings here when deciding what topics to emphasize in a course.

Building on the work of technical communication scholars concerned with social justice and electoral politics, this article examines the Coray for Congress (1994) campaign as a case study to argue in support of a more formal disciplinary commitment to political technical communication (PxTC). Specifically, I closely analyze the ideographic communication design of pre-digital PxTC artifacts from the campaign archive. The type of pre-digital political communication design products analyzed in this article are ubiquitous even today. The implications of four dominant ideographs are analyzed in this case study: <jobs>, <communities>, <families>, and <"see PDF">. Key takeaways for PxTC practitioners, educators, and scholars are discussed.

Discussions of demagoguery are, unfortunately, back in vogue in popular political discourse. Within the contemporary political landscape, the question of whether various world leaders should be considered demagogues abounds. In the American context, many perceive strong demagogic tendencies in President Donald Trump, and others see it in candidates like Bernie Sanders. This assessment, while perhaps not always stated in such specific terms, is prevalent throughout much of the rhetoric in public debate and deliberation, with Democrats and Republicans demonizing each other with more frequency. While this discussion seems particularly relevant to the contemporary political climate, demagoguery as a term dates all the way back to some of the earliest political philosophers of the Western tradition. The term's origin was decidedly neutral, as can be seen in the likes of Aristophanes and Thucydides. Donald Trump is, in the most neutral sense of the term, a demagogue. That is to say that Trump is a leader of a group of people, a fact that his 2016 election victory affirms. Trump may also be a demagogue in the more charged sense of the word. This more charged definition finds its roots in Plato and Aristotle, who began to complicate the term before Plutarch defined the term with a negative valence that has stuck. A critical aspect of defining demagoguery in the contemporary lexicon is a focus on how an individual's rhetorical moves, with unique personal motivations, drive a public toward us versus them binaries. Much of the scholarship on the Nazis and Adolf Hitler is an exemplar of this obsession with individualistic demagoguery, as it often elucidates personal motives for Hitler's demagogic rhetoric toward the Jews. Since Hitler is considered by many to be the demagogue par excellence and some of this understanding can be traced to Kenneth Burke, this conception of demagoguery as something enacted by a particular speaker has remained dominant in rhetorical study and political philosophy.Against such a backdrop, Patricia Roberts-Miller's Rhetoric and Demagoguery provides a timely intervention into how we define and think about demagoguery. In order to accomplish such a task, Roberts-Miller traces the way demagoguery is currently envisioned, explains the deficits of that conceptualization, provides a new working definition grounded in argumentation theory, and then uses a series of examples to support her argument. Roberts-Miller takes issue with defining demagoguery as the intentional use of scapegoating by a liberal autonomous subject. For many scholars, it is easier to explain rampant discrimination, fascism, and violence as something spurred by an individual speaker rather than addressing what allowed that message to take root.Roberts-Miller therefore criticizes this approach and provides a redefinition of demagoguery as “a polarizing discourse that promises stability, certainty, and escape from the responsibilities of rhetoric through framing public policy in terms of the degree to which and means by which (not whether) the out-group should be punished and scapegoated for the current problems of the in-group” (16). Further, she contends that public policy debate in a demagogic society tends to focus on only three things: group identity, need, and severity of punishment against the out-group. To elucidate the features that flow from this definition, Roberts-Miller draws on Chaïm Perelman and Lucie Olbrechts-Tyteca's concept of philosophical paired terms. This terminology, which she rephrases as binary paired terms, shows how societal demagoguery relies on binaries, which usually circle back to in-group versus out-group driven decision making. This allows rhetors to skip deliberation and sound argumentation and simply assert their position. Roberts-Miller further theorizes how these dynamics mean that political debate focuses on nonfalsifiable motivism rather than specific policy proposals. Roberts-Miller accomplishes much of this method and theory building in the introductory and concluding chapters, advancing specific case studies in the body chapters that help elucidate and nuance her redefinition.The first example Roberts-Miller turns to is the invasion of Iraq, explored in depth in chapter 1. Roberts-Miller explains that what made her write this book was the almost entirely absent policy debate prior to the invasion of Iraq. Roberts-Miller argues that policy debate must address both need and a plan. To be clear, there was plenty of ideological pseudo-debate about need in the lead-up to the invasion, but Roberts-Miller points out there was hardly any concrete policy discussion about what plans might be considered. Beginning with the necessary background information on the lead-up to this war, Roberts-Miller then pivots to an explanation of how identity was substituted for policy. President George W. Bush and his administration did all they could to avoid discussion of a particular plan for Iraq. Such deliberation, in their view, would have delayed and bogged down support for the war effort. Rather, they simply called out anyone who did not support going to war as unpatriotic, showing how identity trumped deliberation and the patriotic/unpatriotic binary flourished. The Bush administration also enacted a binary between the “Christian West” and “Muslim Middle East” as a way to further stake the war on identities rather than sound, policy debate. With these binaries, Roberts-Miller shows how the conditions for the disastrous Iraq War were achieved through demagogic rhetoric. Many in Congress and the public positioned debate itself as being anti-American, instead opting for naïve, patriotic support of the war. Without a strong policy debate, the American war strategy relied purely on best-case scenarios that did not happen. According to Roberts-Miller, relying on public debate, rather than demagoguery, may have prevented the invasion of Iraq or “at worst, have led to a better-planned war” with contingencies being considered (47).Chapter 2 builds on the binary paired terms of punishment and reward, using a number of case studies to exemplify how these terms are used in demagogic rhetoric. The first explored is Cleon from Ancient Athens. Cleon sets up the binary of everyone being either a friend or enemy and every act being either reward or punishment. Roberts-Miller works this pairing into a unique ratio of punish/enemy and reward/friend, which characterize demagoguery writ large. Cleon's “rational” assessment here shows the risks of defining demagoguery as primarily invested in leveraging emotional appeals. As Roberts-Miller pointedly observes, definitions of demagoguery as speech driven by mere strong affects is misguided since a speaker could provide good argumentation grounded in emotion, and, conversely, a speaker might be able to perform “emotionless” rationality without solid evidence. Instead, as Roberts-Miller explains through examples ranging from segregationists in the south to the Supreme Court decision in Hirabayashi v. United States, to illustrate how those claiming calm rationality, often through an invented middle ground, can actually perpetrate demagogic binaries and policies. In Hirabayashi, this worked its way back into a punishment/reward binary where Japanese Americans were falsely blamed (scapegoated) for sabotage during the attack on Pearl Harbor and were in need of punishment (internment).In chapter 3, Roberts-Miller elaborates further upon the features of her definition of demagoguery: scapegoating and rationality. Looking deeper into Japanese internment in the aftermath of Pearl Harbor, Roberts-Miller expands beyond the Hirabayashi ruling to examine the Roberts Commission and California attorney general Earl Warren's supposedly emotionless arguments for imprisonment. A critical component of this appeal was Warren's surface-level reasonability and a supposed willingness to let the facts guide the debate surrounding internment. However, once one digs beneath the surface, it becomes clear that this rationality is merely a façade. Roberts-Miller points to a lack of evidence that there was any Japanese American involvement in Pearl Harbor and the difference in treatment between Japanese Americans and German and Italian Americans as proof of prejudice rather than deliberation guiding decision making. This is used to prove that rationality markers are often deployed to conflate the difference between a logical argument and an argument that is made by appealing to logic. Ultimately, the Japanese were interned not because of logic in and of itself but because demagoguery cast them as an entity Americans should fear through misleading appeals to a nonexistent logic.Chapter 4 moves from a discussion of demagoguery that appeals to logic that, while flawed, is easy to understand to demagoguery that relies on argumentation that claims rationality but intentionally obfuscates logic. The case study here is Madison Grant's racist book Passing of the Great Race, which is considered a historically significant white supremacist text because of its prevalence in America and its appreciation by Hitler himself. Roberts-Miller deftly dissects Grant's demagogic argument for the superiority of the white/Nordic race through the inconsistencies in logic. Some specific problems include Grant's lack of definition for his central term “race,” an evolutionary narrative that undercuts his claims to Nordic purity, and his practically nonexistent use of citations or appeals to authority. Roberts-Miller highlights how even those contemporary reviewers who assessed the book positively cited its poor quality of argument as a negative element. Thus, with his claims not clearly grounded in proper citations, Grant's authority comes from himself. Roberts-Miller's takedown of Grant works well to boost her claim that demagoguery can guise itself with pseudo-logic, while actually being logic's antithesis.Roberts-Miller's next move is to show how demagogic rhetoric can appeal to expert opinion and be seemingly intellectual, when it is actually anti-intellectual. Chapter 5 focuses on three case studies of nonscientists—E. S. Cox, Theodore Bilbo, and William Tam—who claimed appeals to authority and that science supported their positions (with Cox and Bilbo espousing white supremacy and Tam arguing homophobic viewpoints against gay marriage). Cox relies heavily on authorities whom he believes are right because they are good people (i.e., white). Bilbo's arguments often contradict his sources, and his sources often contradict each other. Further, the Bilbo case study works to show how demagoguery is not always a calculated maneuver, as Bilbo's political career would have been better served with a less overtly racist message. Finally, Tam shows how poor, demagogic citation practices can flourish in the digital age. Tam deflected numerous questions about his sources and the facticity of his homophobic claims as being found on the Internet, which he implicitly claimed must make them true. Here, Roberts-Miller advances more theoretical insights on the anti-intellectualism of demagoguery, bolstered most compellingly by her selection of cases that all relied on so-called expert appeals to science and, with Tam, the Internet as a whole.Roberts-Miller's conclusion again reiterates her redefinition of demagoguery and why this book has provided an important move to understanding the culture of demagoguery. Roberts-Miller then lists some topics that she could not explore in depth due to length restrictions, including gender, religion, charismatic leadership, reification, demagoguery's universality, and if demagoguery harms only in cases of an essentialized out-group identity. Indeed, I was surprised that Roberts-Miller's book largely declined to give issues of gender and other power differentials greater attention in order to present a more capacious account of demagoguery. One area in particular this book could have improved on is either providing significant cases of demagoguery on the left or explaining why this omission is necessary given her theoretical redefinition. Every major example in the body chapters of this book comes from right-leaning politicians and sympathizers. While these provide stark and compelling case examples, Roberts-Miller opens by saying, “Any project that is entirely about how badly they argue is going to be a self-congratulating exercise in saying the out-group is the out-group. Trying to identify the characteristics that help people climb up the latter [sic -ladder] of extermination shouldn't be in service of purifying our communities of demagogues—we are demagogues—but in service of reflecting on what is persuading us. That's the goal of this book” (8). As such, a case study of leftist demagoguery would have done well to illustrate her point across ideological and party lines. Or if leftist demagoguery does not exist, an explanation of why that is the case would be very insightful for future research. Nevertheless, Roberts-Miller's Rhetoric and Demagoguery provides a timely and essential intervention into our conception of demagoguery in the present day. Readers of Philosophy & Rhetoric as well as those interested in political philosophy will find much practical and scholarly utility in this book.

Technical communication and user experience studies traditionally uphold Western onto-epistemological distinctions between technical users and objects. Recent calls for the inclusion of cultural approaches to technical communication, however, have asked scholars to consider the influence cultural knowledge has on communication design. This article takes up these calls by reading technical documentation through new materialist and Indigenous ways of knowing. Using a prominent Jewish cemetery in Gainesville, Florida as a case study, this article treats technical artifacts and subjects as co-constitutive, arguing for the cultural and material agency of technical documentation design in mediating and shaping user experience.

This essay investigates the extent to which an “ecological turn” in rhetorical studies—a turn toward systemic understandings of circulation and material interrelation—enables us to understand the ways that rhetors transform the networked public sphere. The essay argues that while ecological models have helped attune us to the complex, ever-shifting interrelations that constitute networked environments, they have demonstrated limitations. Specifically, ecological models have deemphasized (1) the historical specificity of rhetorical ecologies, (2) the role that social imaginaries play in structuring rhetorical ecologies, and (3) the ways that rhetors collectively invest in transforming rhetorical ecologies. Drawing on a qualitative study of activism on Twitter, this essay advocates the development of an infrastructural politics, an approach that emphasizes the ecological qualities of public rhetoric—dispersion, complexity, and emergence—while also attuning us to the collective and ethical dimensions of practicing rhetoric in today’s networked public sphere.

All writing involves complex linguistic knowledge and thoughtful decision-making. But where do students acquire the linguistic tools needed to write effectively? Many students come from diverse backgrounds and may need additional support and/or instruction in language and grammar. In order to better understand this situation, we conducted a qualitative multiple-case study to examine the experiences of 12 students in a first-year university-level composition course to understand the extent of their diverse learning backgrounds and language needs and expectations. We synthesized information from surveys, interviews, and written texts into narratives about each student's attitudes toward language and writing and also examined the actual language in their texts. The findings reveal wide diversity in linguistic backgrounds and experiences and that students need and want attention to their language skills in first-year writing. Findings further suggest that instructors should consider the backgrounds and abilities of individual student writers and listen carefully to students' perceptions about their own writing and language needs in order to build students' writing self-efficacy levels.

This article observes that even as scholars increasingly attend to poetry’s cultural work, classrooms have remained a New Critical stronghold. It presents a case study in which methods of cultural studies are applied to conceptual poetry. The author argues that students would benefit from exposure to methods that bring poetry into the world, and the world into poetry.

The article reports on a nationwide survey- and interview-based study of creative writing instructors designed to identify the extent to which the field of rhetorics and composition and key aspects of rhetorical theory have influenced the teaching of creative writing.

Understanding the law and its impact on the practice of technical communication has been an important scholarly thread in technical and professional communication (TPC) for more than two decades. Technical communicators recognize the impact of their work on stakeholders as well as the potential liability issues associated with composing technical communication documents. While this scholarship is widespread, relatively few pedagogical resources are available to prepare students for success in a litigious world or to guide instructors in teaching legal writing. This article offers a case study of a legal writing course that prepares TPC students to develop legal literacy and succeed in the workplace.

Using a dissertation research project at a transnational site, this pedagogical process piece explores the experience from both the student and mentor perspectives. We discuss challenges gaining access to the research site and navigating frequently-acknowledged-but-rarely-described affective, relational dynamics that disrupt qualitative research in everyday technical and professional communication. To assist students’ and their mentors’ engagement with these dynamics, we suggest heuristics derived from critical reflection on our own tactical responses to these research and pedagogical challenges.

Jewish rhetorics recently garnered critical attention in rhetoric studies, resulting in extensive scholarship attempting to carve out the field’s jurisdiction. Jewish feminist rhetoricians, for example, often use Jewish rhetorics to reclaim women’s religious experiences. But recovering the secular voices of Jewish women is also essential to understanding Jewish rhetorics, evinced by an anonymous group of nineteenth century women. These women use secular Jewish topoi—exile, tzedek (justice), and zikaron (memory)—to articulate their identity as American Jewish women, demonstrating both Jewish rhetorics’ potential as a cultural rhetoric and topoi’s ability to empower marginalized communities through exclusionary practices.

In this article, we share the example of our recent community-based performance project on reproductive justice, We are BRAVE, to serve as a model of how community-based performance can be an embodied strategy for social change. We draw from the work of scholars of feminist rhetoric, community- based performance, and reproductive justice. This case study examines elements of the community-created script to demonstrate how we knit together intersectional narratives of reproductive (in)justice that challenge and expand a mainstream discourse of reproductive rights and move towards a broader vision of reproductive freedom. The We are BRAVE project was a form of cultural work that went alongside other grassroots organizing e orts to persuade both legislators and constituents to think about the significance of abortion and to engage with more complexity around intersecting identities and issues that impact our reproductive lives. This strategy was used to frame groundbreaking legislative work. In sharing the example of We are BRAVE, we show how using community-centered, performative storytelling as embodied rhetoric can be an effective mode of public and political persuasion.

Business remains a popular major for international students in the United States. Little is known, however, about how these students fare in business communication (BCOM) classes. This qualitative study evaluates the challenges and needs of English as an additional language (EAL) students in BCOM courses at a private university in the United States. We surveyed and interviewed 15 BCOM instructors and 30 students previously enrolled in BCOM. Results reveal faculty are aware of some, but not all, of the linguistic, cultural, emotional, time, and accommodation challenges EAL students face. We discuss suggestions for accommodating EAL students’ unique needs in BCOM courses.

This article presents findings from a case study with dual enrollment English faculty, highlighting the challenges they face in asserting a professional identity and exploring the possibilities for a more collaborative vision of the two-year college English profession.

The University Writing Center (UWC) at The University of Texas at El Paso, located on the U.S-Mexico border, employs mostly tutors who are bilingual, Spanish-English; however, there are a significant number of international tutors with different linguistic backgrounds. Using a qualitative method approach, this article discusses findings from focus groups and interviews with international multilingual student tutors who worked at the UWC. Through our analysis of the data, we found that international tutors face a unique set of challenges, but also bring a wealth of knowledge to working at the writing center. This article focuses on three major themes discussed by participants: varying degrees of confidence, feelings of being othered, and issues related to linguistic diversity that arise during tutoring sessions. Tutors’ experiences in leveraging linguistic and cultural differences prompted the need for the UWC to implement changes to its tutor training and policies to support international tutors. As institutions in the United States become more diverse, writing centers need to challenge who best practices in the discipline were created for and who they serve, all while critically examining how we can leverage the experiences of international tutors to reshape writing center pedagogy. Keywords : international writing tutors; multilingualism; linguistic diversity; Hispanic-Serving Institution; writing center pedagogy; tutor training The University Writing Center (UWC) at The University of Texas at El Paso (UTEP) is located in El Paso, Texas on the U.S.-Mexico border. El Paso, combined with its sister city of Ciudad Juarez, Chihuahua, Mexico, make it one of the largest bi-national areas in the world. Residents of Juarez frequently commute over the international bridges daily for work; many of these commuters include students at UTEP. UTEP is a Hispanic-Serving Institution where 80% of the student population identifies as Hispanic or Latinx (UTEP, 2019). Furthermore, 20% of these students are students from Juarez, Chihuahua, Mexico, and an additional 5% of students are international students from around the world (UTEP, 2019). Due to the diverse and complex linguistic and cultural lived experiences of students at UTEP, the UWC is informed by theories on multilingualism, antiracism, and equity. It is often cited that writing centers are not just places that enact marginalization, but centers for those who are often marginalized in academia. The UWC has drawn from these theories to develop its programmatic identity, including its goals, tutor training and pedagogies, and professional development, in order to adopt socially just practices. This work, and the theories motivating the work at the UWC, serve as a direct response to our institution and to the students it supports. In a typical semester, the UWC assists over 8,000 students with their writing. The UWC offers face-to-face and synchronous online tutoring, employing about 30 writing tutors, undergraduate and graduate. The undergraduate writing tutors are all hired directly by the UWC, and the graduate students are those who have been awarded a master’s or doctoral teaching assistantship through the English Department or the Creative Writing Department. This year alone, over 40% of the 30+ tutors working at the Writing Center are international students and bi/multilingual with languages ranging from Spanish to Nepalese. Needless to say, this creates a linguistically and culturally diverse work environment as international writing tutors assist students with their writing at the center. This diversity of languages is at the core of our approach to training and pedagogy for writing center tutors. An intricate dynamic develops between writing center tutors and students who often have different home languages, many of whom are English language learners often working towards enacting Academic English as their writing assignments require. While the majority of writing center pedagogy focuses on how to tutor English as a Second Language students and many tutoring books include chapters on working with ESL students or multilingual writers (Bruce & Rafoth, 2009; Gillespie and Lerner, 2009; Ryan & Zimmerelli, 2015; Bruce & Rafoth, 2016; Lape, 2020), very little has been written on the experiences of international tutors from the tutor side. This project started in 2017 when the UWC Director and Assistant Directors were approached by several international students who had been writing tutors, one who is currently the Assistant Director of the UWC and co-author of this piece, asking how training would account for the linguistic differences between the new students joining us from Nepal and the majority of the Spanish speaking students who visited the writing center. Through multiple conversations with international student tutors about their experiences working at the UWC, we were confronted with addressing the following questions: What are the experiences of international tutors working at the UWC? How do non-native English speakers navigate assisting students who are native English speakers, or, in the case of our institution, many non-native English speakers with a different home language? The UWC’s week-long training at the beginning of each academic year includes an entire day focused on tutoring multilingual students, with a larger emphasis on Spanish speakers and writers. However, this was a destabilizing question and set us on the path to try and learn about the experiences of international tutors working at the writing center. In an effort to learn how international writing center tutors navigate concerns about language usage, the UWC needed to reconceptualize training to better account for linguistically and culturally diverse interactions during tutoring sessions. Our article’s contributions to both this special issue and the writing center community opens with an overview of the theories which inform our work at the UWC. First, we came to realize that applying writing center theory and best practices in the UWC was problematic, as some of these best practices did not resonate within the context of UTEP and the UWC–a clear indication of the highly contextualized linguistic ecologies of writing centers on college campuses. Most importantly, these best practices were developed from the ground up and informed by the experiences of students and tutors. Next, we provided a brief description of our study and data collection process. We then structured our data findings into three themes: varying degrees of confidence, feelings of being othered, and issues related to linguistic diversity that arise during tutoring sessions. Lastly, after discussing the most insightful aspects of our findings and how they informed changes to tutoring training at UWC training, we offer readers insight for how writing centers can reconceptualize and reframe the linguistic and cultural knowledges of international tutors as rich resources to learn from, and move away from the deficit rhetoric that has traditionally circulated about non-native English tutors.

This essay suggests one way of further pushing the methodological boundaries in the study of transnational cyber-public activist rhetoric, which is to complement a new materialist approach with materialist theories rooted in local rhetorical traditions, especially those in non-Western rhetorics. To this end, the author develops a framework named a comparative materialist approach that dynamically recontextualizes the rhetorically charged material actant as it emerges, circulates, transforms, activates the public, and assembles bodies across national, geopolitical, technological, and rhetorical borders. The author then illustrates the comparative materialist approach through a case study of the 2018 anti-Dolce & Gabbana campaign through the lens of “shi”—a rhetorical concept of material propensity originated in different schools of thought during the Warring States period in China.

The Good, the Bad, and the Data is the latest volume in a series of graphic guides aimed at students learning ethnographic methods. It tackles an important resource need, because coding qualitative...

This essay develops the concept of material inertia, a lens for studying artifacts of material and spatial rhetorics with a focus on long durations. The essay uses the case study of the DeWitt Clinton High School building, constructed in 1906 in New York City and still in use at CUNY John Jay College, to demonstrate how friction between the building’s design and use is exacerbated over decades. The essay argues for reading long-lived spaces via material inertia to understand the rhetorical force of non-human actors across time, and calls for scholarship in material rhetorics to take specifically durational approaches.

Background: Early-stage accelerator programs teach new entrepreneurs how to identify and exploit venture opportunities. In doing so, they implicitly teach these new entrepreneurs how to develop and iterate claims. But since this function of teaching persuasion has been implicit and generally unsystematic, it is unclear how well it works. Literature review: We review related literature on the venture development process, value propositions, and logic orientation (Goods-Dominant vs. Service-Dominant Logic). Research questions: 1. Does an entrepreneurship training program implicitly teach new entrepreneurs to make and iterate persuasive claims? 2. How effectively does it do so, and how can it improve? Research methodology: We examine one such accelerator program via a qualitative case study. In this case study, we collected interviews, observations, and artifacts, then analyzed them with thematic coding. Results/discussion: All teams had received previous entrepreneurship training and mentoring. However, they differed in their problem and logic orientations as well as their stage in the venture development process. These differences related to the extent to which they iterated value propositions in the program. Conclusions: We conclude with recommendations for improving how accelerator programs can better train new entrepreneurs to communicate and persuade.

This case study explores corporate social responsibility (CSR) through the perspective of communication professionals at a large financial services firm. These employees rely on both external communication through formal reporting as well as informal internal communication to understand CSR activities, and tend to describe CSR by what it means within their organization. We find that communication employees perceive that CSR is obligatory, rarely questioned or explained, labeled as “voluntold,” and mainly employed for good press due to its philanthropic focus. We offer theoretical and practical implications that center on making CSR operational, not additive, and ideas for educators teaching CSR.

Nearly every business communication textbook includes an explanation of “hard” and “soft” skills. Indeed, most business professionals understand the importance of honing interpersonal competencies as well as technical proficiencies. However, measuring the importance of soft skills and how they are used in an organization is often a difficult task. Therefore, the focus of this article is on rethinking the conversation by applying front-stage and back-stage communication theory to the genres in the case study example of Samsung surrounding its Galaxy Note 7 recall.

Although many college students are parents and postpartum depression (PPD) is common post-birth, there is a lack of writing center scholarship on supporting students with PPD. This article fills this gap by offering approaches to defining PPD for consultants and strategies for supporting writers with PPD in the writing center. It also makes visible the intersectional forms of emotional labor that are connected to PPD in the writing center and wider academy, contributing to emergent conversations about the emotional contours of writing center disciplinary labor. The authors take a narrative-based, auto-ethnographic approach in order to challenge stigmas associated with PPD and shed light on how it impacts college writing and working in writing centers. Their stories are grounded in scholarship from feminist theory, trauma studies, critical race theory, medicine, psychology, and neuroscience and build on existing writing center literature on emotionalism, wellness, dis/ability, and disciplinary labor.