Writing assignments for a graduate course in technical writing should develop students' technical backgrounds, their familiarity with reference materials, and their peer editing skills, as well as their writing skills. Also, the assignments should encourage students to write for publication. The three assignments described here—on a scientist, a topic in science, and a topic in technical communication—can help students achieve these objectives. Students write the first two articles for publication in general-audience newspapers or magazines, and the third for the same general audience or for a technical communication conference or journal.

With the vocabularies of their own disciplines, students majoring in technical subjects can access fresh insights into how writers write. For example, the symbols of computer flowcharts may bring insights when used to monitor rhetoric. Charts of organizational hierarchies, such as those that many corporate executives use, may illuminate equally well the shifting hierarchies of the characters in a work of fiction. Graphs and charts of syntactic and lexical networks may reveal the hidden structures of a narrative. An engineering major needs to see how a writer engineers words, a business major to see how a writer establishes hierarchies, a computer science major to see how a writer devises the flow of rhetoric. If we encourage students to explain literature with the professional vocabularies of their own disciplines, we can train them as lively apprentices, not as drudges. If we English teachers heed our students' special vocabularies, we may expect students to examine our own jargon more thoughtfully, such as the vocabulary by which we chart subordination and punctuation. Literature is everyone's heritage. No discipline monopolizes the critical insight or the vocabulary with which to articulate it.

Reading theory is important because meaning is not located solely in texts, but instead results from an interaction between reader and text. Although guidelines for developing such consensual meaning have been derived for the informational level of communications, the arguments underlying this level are not well understood. Reading theory offers insights on this issue. Background is given on reading theory and on guidelines that have already been formulated. The inability of current guidelines to account for the reader impact of one type of persuasive business communication is demonstrated. Three aspects of reading—inferring, reasoning analogically, and learning—are discussed, and their role in building consensual meaning, for persuasive business communications, is demonstrated in sample texts. Four guidelines are proposed for persuasive business communications, to supplement those guidelines already developed.

Recent research suggests that pragmatic emphasis on writing proficiency alone does not produce a good technical communicator. Attention must also be given to the technical communicator as liberally educated generalist who writes well and feels an affinity for science or technology. To this end, technical communication needs to be studied in the larger context of evolving science and technology, developing trends in technical education, and the oratorical tradition of broad learning applied to the active life. Recent studies of the collaborative culture of the workplace should be supplemented by increased attention to humanistic questions of what a person needs to be and know in order to cooperate effectively as a practicing technical communicator.

Ironically, just doing the right thing is often easier than organizing one's thoughts and arguments concerning an ethical issue. This article examines a legalistic model for ethical argumentation proposed in this journal by T. M. Sawyer and finds it to have serious problems and limitations. Also illustrated is how argument from analogy is better suited to the task of discovering and presenting well-defended ethical positions.

One of the most effective communication links between corporate management and investors is the annual report. The letter to the shareholders in the report exemplifies the one-on-one communication attempt by chief executive officers and other high level executives with owners. This article examines thirty shareholder letters written by executives who are classified as highly successful based on their own annual salaries and/or the return to shareholders or company performance. The researchers found the letters written by these successful executives to fall within accepted readability levels. The letter writers adhere to convention in the use of numbers and the use of compound adjective. Section headings are not frequently used. The tone of the opening paragraph is usually equivocal or positive even though the first sentences frequently reflect a lack of “you attitude.” In general, the reports written by these successful executives conform to modern-day standards.

Instructions should be illustrated so as to help users memorize steps as quickly and thoroughly as possible. Classical mnemonic theory provides an excellent description of how to create such illustrations. The most detailed description of how to form memorable images that function as cues to subject matter is contained in the ancient Roman treatise Rhetorica Ad Herennium. The basic principle is that one must form bizarre, striking pictures combining cue images with images representing the words or concepts that are to be remembered. Much modern research on memory and imagery bears out the ancient wisdom on this topic. Gordon Bower, Allan Paivio, and others have shown that subjects remember lists of items far better when they use paired associate methods of visual memorization that are based on the classical theories. Other researchers, such as Margaret Hagen, have found that the mind processes information faster and remembers it longer when it has to deal with only minimal cues (for example, a simple line drawing as opposed to a photograph or a detailed drawing). Combining insights from ancient theory and practice with those from modern research, I suggest that technical communicators use, where possible, a particular kind of image to illustrate instructions.

Nassi-Schneiderman (NS) Charts are a form of flowcharting invented in the early 1970s to ensure that emerging computer programs would be structured, that is, organized into strings and nests of allowable programming constructs. These same constructs, however, are inherent in manual procedures as well. Using NS Charts to diagram human procedures eliminates prose ambiguities and provides most of the advantages of decision tables and trees. At the least, NS Charts can be used to test the logic and completeness of traditional procedures. At the most, they can replace many of the traditional publications.

The results of a 1987 survey of seventy Canadian four-year colleges and universities indicate that approximately half of the thirty-five responding institutions offer some form of technical writing. While courses are well-received by students and have stable or growing enrollments, faculty attitudes toward professional writing courses are mixed, varying from enthusiastic to disapproving. The other half of the responding institutions do not offer professional writing courses and have no plans to do so. Faculties at these institutions are generally against establishing such courses because they do not see technical writing as a legitimate subject.

In their searches for examples of rhetorical strategies, students of modern rhetoric frequently overlook writers from the past. In his huge six-book work on the “Art of Falconry” written about 1247–1249, Frederick II, Holy Roman Emperor, a remarkably versatile ruler, an early renaissance man, an empirical researcher, provided numerous excellent examples of rhetorical practices from which students and practicing writers well could learn. This article offers extended examples of definition, contrast, partition, causal analysis, classification, and description, to name but a few.

Successful communication between persons within an organization is based on a foundation of mutual trust. Trust is explored through psychological/sociological avenues and finally through its implications for organizations. An atmosphere of trust can eliminate or minimize commonly prevailing communication barriers. Such barriers are classified as context-related (related to the communication environment or setting) and content-related (related to the message itself or the participants). Trust is a critical factor in overcoming communication barriers of both types. Organizational trust can be developed and improved by applying identified strategies. Individual relationships as well as organizational performance benefit from the establishment and maintenance of a trust atmosphere.

A qualitative study using reading protocols suggests that when readers of informative documents understand conveyed information satisfactorily, they make direct confirmations and positive comprehension evaluations. When readers are uncertain about the accuracy of their understanding, they guess, make assumptions, or render the text's language into their own words. When readers' understanding is impaired, they ask for more clearly established links or relationships in the text, or they pinpoint some ambiguity or lack of resolution. When readers' understanding is unsatisfactory but not impaired, they request additional information. In addition, readers make evaluative suggestions that introduce, focus, emphasize, or reiterate their other comprehension-related responses. The response patterns isolated in this qualitative study indicate the need for specific quantitative research and suggest some directions for developing reader-based heuristics for informative writing.

This article argues that an understanding of professional and popular science writers' goals provides a basis for both explaining and evaluating their language use. Rhetoricians fault scientists for unnecessarily stilted language; scientists fault popularists for inaccuracy and sensationalism. Although these charges are sometimes justified, they deflect attention from the obstacles writers face and the ways in which they use language to overcome these obstacles.

Most research on writing has focussed on the work of single authors working by hand on prose texts. However, much professional work is collaborative, computer-based, not exclusively prose, and not well studied. Some preliminary research suggests that the use of computers will affect the cognitive activities of individual authors in several domains of immediate relevance to composition and technical communication practitioners: planning activities, editing activities, the writing of novice computer users or poor typists, and writing for electronic mail and other electronic communication. Research reported here suggests that the rapidly increasing capability of computer-based writing systems will force communication researchers to 1) broaden their basic conception of and methods of studying “author” to include authoring teams, 2) broaden the type of material studied from that which is purely or largely textual to that which much more frequently includes other types of information, and 3) track changes in “genre conventions” resulting from the increased capabilities of computer-based systems—in short, to assess the impacts of the medium on the message.

Common technical graphics terms table, graph, chart, and diagram share a parallel logical structure with the four common types of technical graphics that the terms typically refer to. In the system of terminology as in the system of graphics types, four logical categories result from the possible permutations of two features. The abstract semantic features which underlie the meanings of the terms are in this discussion labeled as [UNITS] and [PROPERTIES]; likewise the significant features which distinguish the graphics types are here labeled as “units” and “properties.” These proposed semantic features reflect a fundamental semantic relation common to all meaningful statements, the attribution of a property (a predicate) to an object (a subject). The connection between term-features ([UNITS] and [PROPERTIES]) and type-features (“units” and “properties”) is a variable but systematic sense-reference relation. Consequently the terminology used to refer to the various graphics types varies systematically according to the markedness relationships among the terms. Principled explanations of the best uses for each graphics type follow from the proposed logical relations between them.

The history of Technical Writing closely parallels trends in the discipline of Computer Science. The early technical writers in the computer software industry were its own technicians (programmers and analysts), who used a variety of diagramming techniques to document computer systems. As a result of the widespread availability of computers and software which began in the 1970s, professional communicators joined the software industry and reinterpreted these diagramming techniques from technical source documents into user documentation. The impact of this assimilation process has influenced graphic representations in Technical Writing, as well as created the conceptual metaphors of the “user” and the “module” (which are emerging archetypes). In the past, Technical Writing's historical roots have been the result of reactions to Computer Science. However, the increasing presence of online documentation is now creating opportunities for technical writers to shape their own future by joining with computer scientists as influential equals.

Part-time technical writing teachers who responded to a 1986–87 survey of two-year college technical writing teachers were found to be committed to teaching, well-qualified, experienced, personally involved, and typically employed full time as technical writers or editors. This finding calls into question the unfavorable stereotypical view of part-timers held by individuals and professional organizations. Because of their unique position as full-time practitioners of the skills they teach, part-time technical writing teachers can serve as an important link between teaching technical writing and business/industry.

Technical writers need a historical perspective in order to distinguish between enduring and transitory writing standards, to understand the variety of past styles in building future styles, and to give the profession a better sense of self-identity. To overcome the problems in developing a historical perspective, such as a dearth of artifacts to examine and the peculiarities in rhetorical time and place which undercut attempts to generalize on historical information, the 200 year-old federal collection of patents is offered as a solution. This collection of patents is also very often the only remaining written work of the ordinary mechanic of the nineteenth century, and this collection truly reflects technical not legal, business, or science writing.

Four of the five issues normally involved in an argument of policy can be persuasively argued on the basis of facts. However, the fourth issue, that of fairness, might better be argued by following the organizational plan of an appellate court decision. The Supreme Court decision in Teminello vs. the United States is offered as an example. The practicality of this plan is illustrated with a student paper.

This article proposes a means of characterizing the difference between technical and literary writing, involving a theory of representation in which these distinct writing types are comparable to distinct types of visual representation. Any difference is only intelligible relative to a background of similarlity, but recent discussions of technical writing emphasize its similarity to literature and ignore significant differences. Distinct types of line drawings replicate the literary/technical contrast in a visual medium. This arises from two factors: 1) the way in which the drawing/text is perceived by the viewer/reader, as a substitute or as a standard; and 2) the predominant type of detail in the drawing/text, iterative or contrastive. Literature is most effective if perceived as a substitute for reality, predominated by iterative detail. Technical writing is most effective if perceived as a standard for evaluating reality, predominated by contrastive detail.

Findings from a comparison of undergraduate and on-the-job writers recommend some changes in traditional methods of teaching technical writing in college. Freshmen, sophomores, juniors, and “competent” writers in business and industry were given the same composing task. The writing of the employees showed telling and sometimes unexpected differences in a wide variety of areas, in length, vocabulary, organization, specificity, coherence, sentence formation, and surface error. Implied is increased attention to several general writing skills: compression of meaning, fluency of expression, efficiency in techniques of coherence, expandability of organization and syntax, and rhetorical maneuverability and adaptability.

We evaluated scientists' abilities to process two writing styles, active and nominal in comprehension and reading speed, and determined their preferences for these styles. International scientists (with English as a first, second, or third language) were tested. Results show scientists comprehend nominal style as well as active style but process nominal style more slowly. Scientists with lower levels of English experience have proportionately greater difficulty processing nominal style than active style. Scientists prefer active writing to nominal writing and rate scientists who write actively higher than those who write nominally. Scientists should use more active style and technical editors should apply a heavy hand to nominal style.

Many engineers and other technical/managerial professionals continually generate writer-centered memos, letters, and brief reports. Because such documents often contain needless repetition, excessive detail, and chronology-based information, an approach for encouraging writers to produce clear, well organized, rhetorically sound prose was developed. Technical writing teachers and communication trainers must 1) make these prose “paladins” aware of the essential ingredients for generating reader-centered prose, 2) familiarize these writers with the major steps involved in the writing process, and 3) operationalize the process through face-to-face writer-editor collaboration — involving peer editorial review. Only through frequent drafting and rewriting and the regular sharing of peer editorial response (oral and written) will clear, rhetorically effective prose accrue value. And only then will technical/managerial writers routinely generate reader-centered documents that communicate.

A review of recent research in the field of technical writing and communication indicated that although the methodologies employed were sound, they were not fully articulated. An attempt to use a double-blind research design in the writing classroom by dividing the students into competing teams that reviewed each other's work led to some interesting reactions by the students as well as to some the need to introduce more open-ended assignments in our classrooms. Asking our students to come up with competing solutions to the same problem and requiring them to design means of testing their effectiveness can develop their abilities in critical thinking and group dynamics. At the same time this approach will allow teachers to pursue their own research on various problems in technical communication. The result is a unit which has pedagogical effectiveness and suggests new directions for writing research.

This study surveyed recruiter, teacher, and student groups to determine the following: attitudes about cover letters and resumes, reasons to reject cover letters and resumes, the contents of the ideal cover letter and where specific information should occur in it, and the importance of various categories of the resume and contents of the ideal resume. The results indicate that 1) limited time is spent in processing cover letters and resumes; 2) the length of a cover letter and resume should be one page; 3) spelling errors, poor grammar, and poor organization are key problems in cover letters and resumes; 4) specific jobs wanted, career goals, and personal information are the most important factors of a cover letter; 5) job objectives/career goals, employment history, and educational history are the most important parts of the resume. Specific differences in attitudes among recruiters, teachers, and students are discussed in this article.

As communication teachers attempting to bridge the gap between school and industry, we need to give students a true understanding of what it means to be a professional. We may be spending too much time trying to get them to write and speak like professionals without also imbuing them with sufficient understanding of their responsibilities to behave as professionals. Students need to be practiced in the communication and decision-making situations they will encounter in their workplaces. These decisions involve ethical reasoning as well as technical problem solving. Teaching students to appreciate the consequences of their recommendations, through the use of fault-trees and cost/benefit analyses in realistic simulations, effectively bridges the gap between the classroom and boardroom. A sample situation is explained and analyzed for its use in any technical communications class.

The format of the business letter reflects the necessary adjustments that writers must make to communicate successfully in the written medium. The heading, inside address, salutation, complimentary close, and signature block establish contextual anchoring for the reader to understand the many deictic references within the body of the letter. By seeing the practical nature of the components of the business letter, students no longer view the format as arbitrary and ad hoc.

The current job market favors young technical writers who are skilled in the way of the computer both as a subject of writing and as a production tool. In the technical writing classroom students can be exposed to this important technology through assignments that include computerized instruction, word processing, text analysis, artificial intelligence, and communications.

Well-selected metaphoric terminology can reduce the fear and ignorance that often dishearten first-time computer users and can help them grasp new concepts and procedures. Many people are amused by terms such as bit, byte, and mouse and are enlightened by terms such as menu and wild card. Some users of computers, however, are offended by the metaphoric terminology that is commonly used in writing about computers and computing. They bridle at words like memory and intelligence applied to computing machinery. They are annoyed by casual uses of interface and parameter or puzzled by words like spool, boot, and argument. With the concept of usability as their guiding principle, writers in the computer industry can assess the appropriateness of metaphoric terminology by applying seven criteria: 1) Is a metaphoric term needed? 2) Is the old word familiar? 3) Is the metaphoric relation close? 4) Is the usage of the word consistent? 5) Is the metaphoric word brief? 6) Is the metaphoric usage acceptable? 7) Is the metaphoric word memorable?

This article interprets research in linguistics and psychology in order to revise and enlarge existing definitions of readability. It suggests instructional methods for teaching students to compose more coherent—and, hence, more readable—technical writing. For a text to be readable, it must be coherent. However, like readability, coherence is variable, depending on the writer and the reader as well as the text itself. The reader is able to understand a message by relying on his shared knowledge with the writer. A starting place for comprehension, cultural and professional knowledge and linguistic knowledge allow readers to set up expectations about a text and to read efficiently. Because accommodating shared knowledge is vital to readable writing, we should teach students how to assess typical audiences and compose in forms routinely used for technical documents. With practice in audience analysis, students learn to accommodate a reader's professional and cultural knowledge. With practice in traditional organizational patterns, stylistic imitation of readable writing, they learn to accommodate common expectations about language and form.

Although George Orwell's “Politics and the English Language” offers good advice to writers, the technical writer's situation and use of language are more effectively discussed in 1984 and its Appendix, “The Principles of Newspeak.” The technical writer must make use of some Newspeak principles, such as limiting vocabulary and narrowing the definition of words; conversely, the writer must try to keep his expression of a corporate point of view and his limitations on wording from finally serving to limit the range of thought itself. Orwell considers these points much more important than “good prose style.”

Proponents of computerized text-analysis (CTA) systems like Bell Laboratories' Writer's Workbench contend that the computer's analysis of a text's surface features can help students become better writers and editors. Several colleges and universities have already integrated the new technology into their writing programs, and others will consider doing so in the future. Teachers of technical writing, however, ought to investigate carefully the capabilities and limitations of CTA before applying it to the technical writing classroom. Not even the most sophisticated of today's computers can detect the basic grammar and punctuation errors that bedevil student writers. Moreover, the computer's evaluation of a text's readability and style is untrustworthy and lacks a sound theoretical and pedagogical foundation; indeed, the machine's quantitative-based analysis of writing style might do some students more harm than good. Finally, there is no empirical evidence that CTA helps students become better writers.

Lord Chesterfield wrote hundreds of letters to his natural son during the young man's thirty-six years of life (1732–1768) in his earnest attempts to instill in the lad the qualities of a gentleman. He wrote on wide-ranging subjects, including oral and written communication: writing well and speaking effectively. His advice is valid and current even today, almost 250 years after he wrote it.

The new technical editor, especially a journal editor, is faced with an immense task. He can consult a vast collection of reference books to help him master the mechanics of editing, learn the system of publication, and improve his writing skills. However, no reference book tells him the thing he needs most: how to master the art of successful communication and interaction with authors, many of whom he will meet only through letters or telephone calls. The technical editor almost always depends on authors for his livelihood, since they submit the original manuscripts and research reports which he turns into the final product. The interaction between writers and editors often leaves both with bad feelings. To help the new technical editor prevent this, eleven guidelines for developing a good style of communication are presented. The goal of these guidelines is to make the editorial process satisfying and pleasant for all concerned.

Medical and scientific writing have traditionally occasioned debate. The earliest critics of scientific language were harsh because they were promoting a plain style of writing free from rhetorical embellishment, not because they questioned the writing ability of those they censured. Writing and language were central parts of scientific inquiry. Modern critics are likewise frequently harsh and derisive, but they have lost sight of the integrated approach to language and science that their predecessors had. This article examines three texts published within the last ten years that seem to reverse some trends in medical writing. Tapping non-scientific fields from philology to aesthetics to composition theory, these texts suggest ways in which the humanities can be reintegrated with the study of medical and scientific writing.

Employers must frequently choose between hiring a professional writer or a technician to communicate high technology to the lay public. The professional writer may well be the better choice. Writers can develop their technical writing skills to meet this challenge by practicing Technical Communication Competency, by standardizing technical objectives, by learning to write readable and interesting technical documents, and by requesting diagrams that clearly show functions and relationships. At the same time, writers must keep up with the rapid changes in technology if they want to continue providing a valuable link between the lay public and this technology.

Although science and scientific communication have traditionally been considered objective and non-rhetorical, current thinking suggests that science is, to some degree, dependent on perception and belief, and that scientific communication reflects the values of its author. Sociobiology, a subset of evolutionary theory, considers the degree to which animal behavior is genetically determined. The question of the applicability of sociobiology to human behavior was brought to public attention by E. O. Wilson in Sociobiology [1], initiating a prolonged argument between Wilson and other scientists. This series of exchanges demonstrates a good deal of subjectivity on the part of the writers, and provides one example of a scientific debate that relies on traditional rhetorical techniques of persuasion.

Conceptual and empirical research were combined to develop information concerning the kinds of papers appropriate for lower-division technical writing in various kinds of institutions: the community college, the technical institute, the four-year college or small university, and the multi-purpose university. Relationships were studied between types of papers rated highly appropriate by teachers of technical writing and types of institutions as well as instructional aims. Also studied were those teachers' suggestions for specialized kinds of papers. The author discusses the implications of this research for determining instructional aims of lower-division technical writing courses in four-year institutions.

The article argues the relevance and utility of communication theory and models in the research, design and development of computer-mediated information systems. Toward this end, the underlying communication model of early management information systems (MIS), termed the information-transfer (IT) model, is derived. In particular, MIS are examined from seven aspects: epistemological and ideological bases, context, agents, problems addressed, nature and role of communication. The widely acknowledged failures of early MIS are traced to shortcomings of the underlying IT model. A model reflecting recent developments in communication theory is also presented, and state-of-the-art information systems are described and critiqued with reference to both communication models. The critique suggests directions for information-system development based on sounder communication theory.

An examination of the files of a scientific journal demonstrates a deep editorial concern for style and arrangement. Stylistic changes are invariably made either for the sake of clarity, simplicity, concision, or specificity. Changes in arrangement are of two kinds, each with its own purpose: between paragraphs within sections, these changes are made in the interest of sequential clarity; on the other hand, redistributions from section to section are designed clearly to demarcate section content: e.g., results only in Results. Several conclusions are reached: 1) traditional advice, especially on style, does not always reflect best editorial practice; 2) problems of arrangement call for different kinds of solution from those of style: the former having a “best,” the latter only a “better” solution; 3) stylistic changes are tactical choices made within the context of strategic presuppositions about the impersonal and descriptive nature of scientific prose.

With the rise of science, 18th-century logic and rhetoric began to make use of inductive patterns of discourse. In logic, William Duncan discussed two methods of organizing extended discourse, the methods of analysis and synthesis. Analysis represents the movement of thought as the thinker or writer works through a problem to discover its solution. This method is actually an early form of what is now known as problem solving that Joseph Priestley, a rhetorician as well as a scientist, introduced into rhetoric. He uses analysis in his scientific writing, especially in his Experiments on Different Kinds of Air, in the form of a five-stage mental operation or heuristic that records the progress of his thoughts as he experimented on air to isolate and identify oxygen.

We have developed a method of using simple, commercially available computer simulations to create productive writing cases. Students working with the simulations easily understand their data, audience, and objectives, and they revise intelligently and successfully. We have used The Farm Game, simulating frontier farming in Nebraska, Fur Trader, simulating the life of a Canadian courier du bois, Hamurabi, simulating government problems in a Sumerian city state, King, simulating economic decisions on a Caribbean island, and Stock Market, simulating trading of amplified stocks. We are expanding our library of programs, and we will be happy to serve as a clearinghouse for exchanges of simulations useful to writing teachers.

The use of quirk topics can help solve one of the technical writing instructor's hardest problems: selection of a challenging topic. A quirk topic derives from some paradox of science or technology which, upon reflection, calls for thought. The quirk topic challenges the technical writing student to focus on the reader, gather data, and interpret and report data convincingly. This article explains the use of quirk topics, suggests twenty such topics, and explains how to solve problems of their use.

It has long been recognized that one man's problems are another man's opportunities. But, whether one thinks of solving problems or exploiting opportunities, one must still apply skills and competencies in a systematic and clear manner. How to develop student skills and competencies as these relate to thinking systematically as a prerequisite to clarity of self-expression is the topic of this paper. To succeed in this task, departments of business and English must work together to enhance business students' thinking and writing skills. The student studying courses in his major area needs the English professor to guide him through a systematic problem-solving approach to report writing. Here the College of Business and the College of Arts and Science can benefit by requiring business majors to complete a technical professional writing course through the English Department which uses experiential learning as the focal point in report writing. The result is that the student writes in and studies an area of interest, but learns to apply the problem-solving approach to writing as he concentrates on a typical problem in the field of business. Students place a high value on this type of learning, and the two disciplines work well together in accomplishing their goals.

Gathering information is a major task of the technical writer. All too often, however, writers take this important skill for granted. Successful interviewing often is, however, the technical writer's key to writing good technical prose. Whether the writer is seeking the theory behind an engineering design or preparing an annual report, the techniques that writer uses for successful interviewing will be the same. Further, by developing good interviewing skills, a writer will improve his or her organization and writing techniques. Yet the most important aspect of good interviewing is obtaining accurate information. If technical writers want to be considered professionals in their field, they must become expert interviewers as well as good technical translators.

Procedure manuals, narrowly conceived, implement institutional policy as it affects more than one department. Such writing requires detailed procedural auditing, composing job instructions, coordinating paperflow and forms use, as well as general operational, financial, and information-processing systems analysis. Resulting procedures serve as a form of company “legislation” settling interactions between departments, in an ongoing process of updating and managerial decision-making which creates a promising career possibility for the technical writer.

Native and international science, engineering, and humanities graduate students at The University of Texas at Arlington experience real-world communication situations in an interdisciplinary, projected-oriented technical communication course team-taught by a technical writer and a mechanical engineer. The course simulates the writing requirements of industry and helps students prepare theses and dissertations. A special feature for international students is a supplementary weekly laboratory session devoted to intensive review of writing fundamentals. The course, which has been offered three times since 1976 with enrollments of eleven, five, and nine students, has been received well by science and engineering students for whom it was initially designed and by humanities students who now also enroll. Even though in some cases the progress that a foreign student makes in one semester is limited, all students have found the course of great benefit. The interdisciplinary team approach is an effective way of teaching graduate-level technical communication, providing engineers an opportunity to learn to express ideas to humanists and providing humanists an opportunity to learn to communicate effectively with engineers and scientists.

The three technical writing workshops a colleague and I gave to Idaho eligibility examiners were especially challenging because of the discrepancy in education and writing ability within each group — as well as our own initial ignorance of what eligibility examiners do and write. The workshops gradually improved as we modified our material based on our increased knowledge of the examiners and their work, became increasingly problem oriented in our approach, and effectively implemented our inductive pedagogy.

Teaching technical writing to non-native speakers of English is complicated by their special needs. Central to the discussion is the idea that expository writing ought to be a key element of any program purporting to teach English. The nature of proper preparatory training is discussed with specific reference to the language groups American trainers are likely to encounter working in the U.S. or abroad. The justification for specific practices is discussed and should enable instructors to develop further strategies for training. Once the preparatory work is completed, effective technical writing instruction for non-native trainees requires modification of a good program for native speakers. Training is most effective if material is presented in culturally familiar and intellectually compatible ways.

The ability to coin cryptic expressions and to write fluently without saying anything of consequence has long been prized by members of the upper echelons as an important source of prestige. It is also a reliable defense against responsible communication. Engineers who know their work well and write about it informatively are deprived of this opportunity to earn recognition. The techniques of the elite, improved upon by avant-garde writers, are resolved into a few simple suggestions to aspiring engineer-authors. These suggestions, substituted for rules of normal English and conventional communication, supply technologists also with the means to achieve prestige, similarly without the burdens of productive research and conscientious language.