This article is the result of a multiyear collaboration between a tech comm professor, agricultural education faculty, an Extension agent, and 12 producers, and explores agritourism as a form of tactical technical communication (TTC), whereby agricultural producers advocate for themselves and their communities through communication about complex food systems with farm visitors. Through interviews, surveys, and observations, we learned what forms of TTC producers are already doing, what research is needed, and what our next steps need to be in supporting their communication goals with regard to agritourism. Our research offers key insights for technical communication practitioners working in Extension or in other capacities where they may be able to train producers, park rangers, or subject-matter experts in other fields who may not yet regard themselves as technical communicators, but who are poised to practice TTC with an attentive audience.

As digital technologies rapidly evolve, updating and enhancing models of digital literacy pedagogy in technical and professional communication (TPC) becomes more urgent. In this article, we use "digital life" to conceptualize the ever-changing ways of knowing and being in postinternet society. Using collaborative autoethnography, we investigate features of threshold concepts in TPC pedagogy that may support models of digital literacy that are resistant to tools-based definitions, foster student agency, and facilitate accessibility, equity, and justice.

When drawing from dominant norms, university career centers can promote ideas of professionalism that systematically train marginalized identities to suppress embodied knowledge. I analyze five career center websites using thematic coding to identify how career centers can circulate ableist notions of professionalism on their public-facing websites. I then offer a theory of (dis)ability deconditioning to encourage collaborative interventions between technical and professional communicators and career center professionals to challenge ableist norms and center embodied intersectionality.

This article examines the role of TPC professionalism keywords on early career scholars' disciplinary enculturation. The article reports on a collaboration between the article's authors that explored how the deployment of professionalism keywords in teaching and research created conditions for defining what it might mean to work as a TPC professional. The article offers insights into the challenges keywords pose to forwarding non-normative understandings of professionalism that enable broader inclusion and visibility for TPC stakeholders.

ABSTRACTThis article examines how 14 Black professional communicators publicly share their stories about their career change into software development and other positions in the tech industry. Findings suggest that Black readers looking to shift into the tech field benefit from emotional experiences with professional development resources as they make their strategic career pivots. Black technical joy describes this rhetorical practice to find comfort in and celebration of the strategic ways Black people approach technical communication.KEYWORDS: Computer science / programmingracial studies / ethnic studies / cultural studiesblack technical joyblack rhetoricqualitative methodsworkplace studies / professional practice AcknowledgmentsMany thanks to Christopher Castillo and Jason Tham for their comments on the first draft of my proposal to this special issue. Your disciplinary perspectives from literacy studies and technical and professional communication helped me understand how to ground my research within the expectations of Technical Communication Quarterly readers. Thank you anonymous peer reviewers for your sharp observations on how this article could strengthen its argument and highlight the most salient themes in my analysis. And thanks to the wonderful editors of this special issue for their mentorship and guiding revision.Disclosure statementNo potential conflict of interest was reported by the author(s).Notes1. Black professionals in this article represent the United States, the United Kingdom, Nigeria, and Kenya. I use Black to encompass these nationalities.2. Annamma, Jackson, and Morrison (Citation2016) argue that "color-blind racism" points out the problem of refusing to acknowledge race while associating disability with ignorance and passivity. They suggest that color-evasiveness "allows for both comprehensively situating the conceptualization and critique of color-blindness as well as thoughtfully considering how to move the underlying ideology forward expansively" (p. 158).3. For this study, I referred to McKee and Porter (Citation2008) and Quinton and Reynolds (Citation2018) for advice on the ethics of doing my Internet research study. Rather than determining if online content is private or public, "we need to think about the sensitivity of the subject we might be researching as well as the vulnerability of the research participants" (Quinton & Reynolds, Citation2018, p. 159) to decide if informed consent is required. University institutional review boards (IRB) may not have clear guidance on how to assess the ethics and harm of Internet research (My university determined my study was exempt from further review because I was not speaking directly to the authors.). In response to limited guidance or policy from IRB, scholars should make an empathetic, humanizing "probable judgment" (McKee & Porter, Citation2008, p. 725) and reflect if "it's reasonable to assume that [the authors] desire their content to be disseminated and also commented upon, which includes the analysis of their content as a data resource for research" (Quinton & Reynolds, Citation2018, p. 159).4. Agile is an incremental and iterative collaborative approach to project management that emphasizes teams' quickly delivering versions of a product or service to clients in a two-week sprint to receive feedback. Teams can then implement desired changes to the product or service in another two-week sprint. This process of iterative discovery helps teams reduce risks and ensure the product adapts to new requirements. Agile was first developed in software development in 2001 and has since been implemented in other industries.Additional informationNotes on contributorsAntonio ByrdAntonio Byrd is an assistant professor of English at the University of Missouri-Kansas City, where he teaches courses in professional and technical communication, multimodal composition, and Black/African American literacy. He uses qualitative research and critical race studies to understand how Black adults learn and use computer programming to address racial inequality in their communities. Byrd's work has previously appeared in College Composition and Communication and Literacy in Composition Studies. He is the recipient of the 2021 Richard Braddock Award for Best Research Article in the College Composition and Communication journal.

ABSTRACT This article examines pedagogical results from an IRB-approved study that used the Omeka platform in two sections of technical writing classes. The research question explored how a digital humanities (DH) project can be an opportunity for students to learn concepts and take ownership of publicly facing content. The method used is qualitative, and findings indicated that students embraced an open-source and collaborative project. Results also demonstrated how technical and professional communication (TPC) instructors might find DH tools well suited to TPC competencies.

ABSTRACT This Methodologies and Approaches piece examines the question: How do TC students perceive the value of improvisational training? Students from three workshops were surveyed about their reactions to the improv games in which they participated. Major findings are that students at this STEM university overwhelming considered improv training to be valuable. They associate improv training helpful in quick-thinking, collaboration, creativity, and confidence. They further consider improv skills transferable to effective performance in various settings.

In Creating Intelligent Content with Lightweight DITA, Evia introduces readers to an open source information standard that can be used to write structured content; coordinate collaborative workflow...

Providing contextualized, effective writing instruction for engineering students is an important and challenging objective. This article presents a needs analysis conducted in a large engineering college and introduces the faculty development program that was created based on that analysis. The authors advocate for sustained interdisciplinary collaboration to promote contextualized adoption and adaptation of best practices and testing of scalable strategies.

This article builds upon the exigence highlighted in recent scholarship on preparing technical and professional communication (TPC) graduate students for collaborative research and professionalization. Using collaborative autoethnography as a self-study methodology, the authors offer authentic graduate research and mentorship experiences in a collaborative research incubator, the Wearables Research Collaboratory, at a midwestern research university.

Recently, educators have created crowdsourced syllabi using social media. Activist syllabi are digitally circulated public collections of knowledge and knowledge-making about events and social movements. As technical communicators, we can function as curators of public intellectualism by providing accessibility and usability guidance for these activist syllabi in collaboration with activist syllabi creators. In turn, technical communicators can work with syllabi creators as a coalitional social justice strategy to enhance the circulation of these activist syllabi.

To help prepare students for the rigors of an online master’s degree in technical and professional communication, I created a course-embedded online student orientation (OSO) structured by the community of inquiry theory of online learning. The study researched the effect of the OSO on student satisfaction, student perceptions of online learning, and students’ program retention. The OSO was effective in helping students to reflect on their learning and demonstrated students’ interest in peer collaboration.

This article offers a revision to an existing social science methodology, Q methodology, through “Q-Rhetoric.” After detailing Q methodology’s theoretical underpinnings and practical method, and persistent critiques of the methodology, the article employs perspectives from rhetorical theory and Amerindian anthropology to suggest a methodological correction. It concludes by detailing the use of Q-Rhetoric to intervene in a Wisconsin stream management controversy, proposing Q-Rhetoric as a pragmatic and theoretically sound methodology for working across disciplinary divides.

To forge collaborative ties among the rhetoric of health and medicine, the medical humanities, and medicine itself, scholars need shared terms. We argue that techne can unite researchers from across these disciplines. To demonstrate, we discuss our interdisciplinary research study, Writing Diabetes. By learning about the techne of rhetoric and writing about diabetes, participants became more attentive to the techne of their health experience—or “health techne”—enabling them to invent new ways of “doing” diabetes.

The rhetoric of health and medicine has only begun to intervene in health pedagogy. In contrast, the medical humanities has spearheaded curriculum to address dehumanizing trends in medicine. This article argues that rhetorical scholars can align with medical humanities’ initiatives and uniquely contribute to health curriculum. Drawing on the author’s research on clinical simulation, the article discusses rhetorical methodologies, genre theory, and critical lenses as areas for pedagogical collaboration between rhetoricians and health practitioners.

This article presents a case study using ethnographic and visual methods to investigate the framing activity of engineering students. Findings suggest students use the rhetorical figure of hypotyposis to produce the vivid images needed to frame engineering constraints. Data reveal students multimodally inducing collaboration between group members to construct images as ways to configure engineering constraints. The author argues for the usefulness of hypotyposis for understanding the framing of engineers, technical communicators, and other designers.

This article examines the inter-relational role of genre and narrative in a social justice organization. Employing an interdisciplinary approach, this test presents a process-centered approach using genre ecology modeling and narrative maps. This approach can help scholars understand how genre and narrative dialectically promote collaboration and coordination while simultaneously promoting the process of consubstantiality and rhetorical identification in networked organizations.

Nonemployer firms—firms with no employees—present themselves as larger, more stable firms to take on clients’ projects. They then achieve these projects by recruiting subcontractors, guiding subcontractors’ interactions with clients, and coordinating subcontractors to protect their team performance for the client. Using fourth-generation activity theory, I examine how these firms stage-manage their ad hoc collaborations. I conclude by describing the implications for further developing fourth-generation activity theory to study such instances of knowledge work.

Abstract This article explores the boundaries of technical communication as knowledge work in the emerging era of social media. Analyzing the results of an annual survey offered each year from 2008 until 2011, the study reports on how knowledge workers use publicly available online services to support their work. The study proposes a distinction between sites and services when studying social media in knowledge work and concludes with an exploration of implications for technical communication pedagogy. Keywords: genreknowledge workonline servicessocial media Notes Note. Data from Divine, Ferro, and Zachry (Citation2011). Note. Empty cells represent questions not asked in the indicated year. Note. Bold values represent the highest percentage of participants reporting a single site in a given year. Note. Bold represents sites that were reported by 15% or more of all participants in 2011. Note. Data from Ferro and Zachry (p. 949). Additional informationNotes on contributorsToni Ferro Toni Ferro is a PhD candidate in the Department of Human Centered Design & Engineering at the University of Washington. She received her MS in human-centered design engineering at the University of Washington and her BS in general engineering at the University of Redlands. Mark Zachry Mark Zachry is a professor in the Department of Human Centered Design & Engineering at the University of Washington. His research areas include the communicative practices of organizations and the design of systems to support collaboration.

This article discusses the largest and most complex international learning-by-doing project to date—a project involving translation from Danish and Dutch into English and editing into American English alongside a project involving writing, usability testing, and translation from English into Dutch and into French. The complexity of the undertaking proved to be a central element in the students' learning, as the collaboration closely resembles the complexity of international documentation workplaces of language service providers.

This article offers productive usability as a usability approach that focuses on the usefulness of civic Web sites. Although some sites meet traditional usability standards, civic sites might fail to support technical literacy, productive inquiry, collaboration, and a multidimensional perspective—all essential ingredients for citizen-initiated change online. In this article, we map productive usability onto broader philosophies of usability and offer a framework for rethinking usability in civic settings and for teaching productive usability.

Wikis enable large, diverse groups of writers to effectively collaborate online. Although Wikipedia is the best-known wiki, businesses are increasingly using wikis to build documents and resources for internal use. Although many teachers of technical communication are interested in integrating wikis into their syllabi, assessment is difficult. Assessments based on traditional assignments fail because they do not focus on the social nature of wikis. This article introduces an “archaeological” assessment framework focused on this discourse.

Abstract Relatively little is known about the politeness strategies used by technical communicators and designers in group settings, particularly in the decision-making, collaborative meetings of a real-world, naturally occurring group. This study explores the degree to which members of a well-established group linguistically express concern for their fellow collaborators and how that concern may be affected by the type and imminence of their deadlines. Notes In actuality, Brown and Levinson give a fifth strategy of not speaking the request at all. Henceforth, all discussions of "substrategies" will include the bald, on- record strategy as well. Additional informationNotes on contributorsErin Friess Erin Friess is an assistant professor of technical communication at the University of North Texas. Her research explores discursive strategies and user-centered design processes in workplace settings.

Abstract In this article, I argue that to understand technical communication instruction in non-Western countries, one has to pay close attention to the impacts of local cultural, educational, political, and economic contexts on technical communication practices. I identify two localized programs that share features of technical communication in China and review their programmatic positioning at national and local levels. I also suggest ways for U.S. technical communicators to start cross-cultural collaboration with local programs.

Four service-learning projects were conducted in technical communication courses using wikis. Results confirm previous findings that wikis improve collaboration, help develop student expertise, and enact a “writing with the community” service-learning paradigm. However, wikis did not decenter the writing classroom as predicted by previous work. Instructors using wikis to scaffold client projects should calibrate standards for evaluation with students and client, and they may need to encourage clients to stay active on the wiki.

Abstract As the City of Houston's Bureau of Air Quality Control embraced new policies, technologies, and rhetorical strategies, they simultaneously moved through Lukensmeyer and Torres's "four levels of public involvement," which include the information, consultation, engagement, and collaboration levels (Lukensmeyer & Torres, 2006 Lukensmeyer, C. J., & Torres, L. H. (2006). Public deliberation: A manager's guide to citizen engagement. IBM Center for the Business of Government Collaboration Series. Retrieved November 2007 from http://www.businessofgovernment.org/pdfs/LukensmeyerReport.pdf [Google Scholar]). Because of the technical and scientific nature of air quality inspections, increasing public involvement, especially the involvement of those in a predominantly African American and a predominantly Hispanic neighborhood, has been a challenge. This article describes the Bureau's journey through the information level, where the Bureau opens public access and participation in the investigation and reporting process; the consultation level, where Bureau staff go door-to-door in poor and minority neighborhoods collecting citizen feedback regarding perceived environmental hazards; the engagement level, where the Bureau conducts monthly environmental meetings with neighborhood residents; and the collaboration level, where citizens are taught to collect evidence of environmental violations.

Availability of online Food and Drug Administration (FDA) regulations is contributing to a shift in medical writers' organizational role from a peripheral to a central role where their responsibilities for the persuasiveness of documents and compliance with evolving regulations have increased dramatically. Therefore, curricula for medical writers should include instruction in persuasion, collaboration, strategic and project management, the drug development process, and the location and interpretation of FDA regulations.

Structured writing is a method for developing categories of information that can be single sourced, or reused, for various contexts. Creating distinct structures—such as concepts, procedures, and examples—prepares content for the application of XML markup elements that describe each category. A content management system identifies these structural elements, which facilitates reuse and repurposing. Students seeking positions in organizations that single source information must become proficient in structured writing and in writing collaboratively.

As distributed work begins to shift the nature of practice for technical communication professionals in the workplace, faculty need new frameworks to help prepare students for roles that involve negotiating, supporting, and facilitating virtual global collaboration. This paper identifies key areas of metaknowledge appropriate to these new frameworks by synthesizing a review of current scholarship on such collaborations and a case study of students participating in a cross-disciplinary, cross-cultural team project.

Globalization is radically transforming technical communication (TC) both in the workplace and in higher education. This article examines these changes and the ways in which TC programs position themselves amid globalization, in particular the ways in which they use emerging global partnerships to prepare students for global work and citizenship. For this purpose, the authors report on a Council for Programs in Technical and Scientific Communication-supported exploratory study of current partnership initiatives in TC programs. The study indicated a high level of activity, planning, and interest in global partnerships and revealed a range of creative and innovative partnerships that systematically integrate new opportunities for experiential learning, collaborative international research, and civic engagement in a global context into programs and their curricula. Partnerships also emphasize cultural sensitivity, equal partner contribution, and mutual benefit, thus offering alternatives to emerging global trade visions of higher education. The article also identifies key challenges that partnerships face, suggesting implications for programs and the field as a whole to facilitate successful partnerships.

Globalization is radically transforming technical communication (TC) both in the workplace and in higher education. This article examines these changes and the ways in which TC programs position themselves amid globalization, in particular the ways in which they use emerging global partnerships to prepare students for global work and citizenship. For this purpose, the authors report on a Council for Programs in Technical and Scientific Communication-supported exploratory study of current partnership initiatives in TC programs. The study indicated a high level of activity, planning, and interest in global partnerships and revealed a range of creative and innovative partnerships that systematically integrate new opportunities for experiential learning, collaborative international research, and civic engagement in a global context into programs and their curricula. Partnerships also emphasize cultural sensitivity, equal partner contribution, and mutual benefit, thus offering alternatives to emerging global trade visions of higher education. The article also identifies key challenges that partnerships face, suggesting implications for programs and the field as a whole to facilitate successful partnerships.

This study presents a case of asynchronous, collaborative problem solving aimed at readying a sophisticated distributed technology for large-scale diffusion. We analyzed e-mail transcripts of 30 technologists negotiating complex technical improvements necessary for wide-scale diffusion and found that the group's social interactions and discursive practices determined the improvements they were willing to realize. We detail these social dynamics and their effects on readying technologies for diffusion and argue that technology teams need to become more aware of diffusion as a social dynamic.

This article reviews the history of photography to 1845 in France, England, and the United States, emphasizing roles of collaboration, legal protection, and training in the development and transfer of the technologies of the heliograph, physautotype, daguerreotype, and calotype. It argues that early innovative work in photography was motivated by plural desires: to photo-illustrate printed publications, to capture scenes from nature, to render human portraiture, and to investigate scientific theories of radiation.

Charettes offer a productive way of combining theory and practice to address some of the difficult matters of getting students to see and perform technical communication as students, professionals, servers, and citizens. This collaborative activity helps students prepare for an increasingly modular professional world by revealing the contingent rhetoricity of professional autonomy. Charettes can help technical writing programs and students integrate service and civic learning into the curriculum by using indigenous professional genres that actively demand stakeholder participation. The intensity and pragmatic force of charettes can assist students in building their ethos while working with fellow stakeholders. The wide range of possible documents involved in the process associated with charettes can help technical communication students and teachers explore the connections between rhetorical exigencies and genre and put their skills to good use in a culture where many are looking for new ways to build critical citizenship.

This article surveys the literature on digital rhetoric, which encompasses a wide range of issues, including novel strategies of self-expression and collaboration, the characteristics, affordances, and constraints of the new digital media, and the formation of identities and communities in digital spaces. It notes the current disparate nature of the field and calls for an integrated theory of digital rhetoric that charts new directions for rhetorical studies in general and the rhetoric of science and technology in particular.

Abstract This article argues that engaged "action research" can help professional writing researchers both develop new and interesting collaborative models and help our profession develop a greater relevance to those not reading our journals and attending our conferences. I outline one particular, localized approach in the hope that our troubles, struggles, and failures at University of Wisconsin-Milwaukee can help others to develop their own programs and can further our discussion of community engagement.

Abstract Technical communication practices have been changed dramatically by the increasingly ubiquitous nature of digital technologies. Yet, while those who work in the profession have been living through this dramatic change, our academic discipline has been moving at a slower pace, at times appearing quite unsure about how to proceed. This article focuses on the following three areas of opportunity for change in our discipline in relation to digital technologies: access and expectations, scholarship and community building, and accountability and partnering.

Forest management plans, written by natural resource professionals for private landowners, provide a useful mechanism for analyzing documents concerned with communicating information about natural resources. The documents suggest that maintaining a sharp distinction between the professionals and the lay audience leads to stylistic and structural problems that hinder clear communication and mediate against collaborative decision making, even when such collaboration is the goal. This article offers specific mechanisms for overcoming these textual problems.

Abstract Based on an ethnographic study of scientists at the Centers for Disease Control and Prevention, this article describes how the rhetorical invention process of a group of working scientists is strongly rooted in social collaborative processes. These writing practices of working professionals are not always synonymous with the way students entering the professions have been taught to write. Because invention is such an important aspect of the writing process, it is important to teach students the approaches to invention that are actually used in science, approaches that include a great deal of interaction, including talking to other scientists and reading journal articles. This article ends with pedagogical suggestions for teaching collaborative invention to students based on the results of the study.

Reforms in engineering education have caused a shift from the traditional stand-alone course in technical communication for Engineering students towards communication training integrated in courses and design projects that allows students to develop four layers of competence. This shift creates opportunities for realistic and situated learning, but offers challenges for assessment of communication competence at student, course and program levels. On the basis of a detailed definition of communicative competence, three formats for integrated communication training are described: Linked to design projects, integrated in design projects and integrated at program level. Assessment of communication competence in these formats is constrained by their characteristics with regard to student motivation, individual and group work, and situated learning.

Abstract This article explores the shift from observation of users to participation with users, describing and investigating three examples of user-centered design practice in order to consider the new ethical demands being made of technical communicators. Pelle Ehn's participatory design method, Roger Whitehouse's design of tactile signage for blind users, and the design of an online writing program are explored for the creation of a dialogic design ethic. The development of effective collaborative design methods requires meaningful communication between users and designers, and dialogic ethics can guide the development of effective and humane technological design methods.

The Accreditation Board for Engineering and Technology, the organization that accredits engineering programs in the United States, has shifted its focus to the documentation of student learning outcomes. This shift has prompted changes in the work of technical communication departments and programs that serve engineering, from the development of new courses to increased collaboration between technical and non-technical faculty. This article traces the development of ABET'S Engineering Criteria 2000 and identifies the effect of EC 2000 on technical communication now and in the future.

This article provides technical training managers with an overview of the range of Web‐based training solutions available to their organizations. The solutions range from individual drill and practice opportunities to live collaborative group learning. This article defines four broad categories and characterizes each. The most popular type, Web/computer based (W/CBT), is analyzed and four levels of W/CBT programs are presented. Included are tables summarizing considerations for selecting a development approach.

Teaching through the Web requires instructors to reconsider their previous assumptions about the nature of teaching, lecture, testing, and student/teacher interaction. Teaching technical writing online, however, raises additional issues. How can a technical writing instructor create an online workplace in which professional‐level collaboration can occur, while also allowing for purely academic instruction and discussion of theoretical issues? This article will address these issues in relation to the author's design and development of his Digital Rhetorics and the Modern Dialectic, specifically, how instructors must assume different roles as designers and then as teachers of online courses; how useful dialectical exchange on the Web that mimics (and sometimes surpasses) face‐to‐face, in‐classroom discussion can be created; and how technical writing instructors can foster productive online collaboration. This article will be a mixture of theory and practice—leaning a little more toward the practice, making it of immediate use to someone who has just been asked to teach a class online for the first time and is seeking help.

We designed and piloted a technical communication course for software engineering majors to take concurrently with their capstone project course in software design. In the pilot, one third of the capstone design course students jointly enrolled in the writing class. One goal of the collaborative courses was to use writing to improve the usability of students’ software. We studied the effects of writing on students’ user‐centered beliefs and design practices and on the usability of their product, using surveys, document analyses, expert reviews, and user test results. When possible, we compared the usability processes and products of teams who did and did not take the writing class. Our findings suggest that the synergy of this interdisciplinary approach effectively sensitized students to user‐centered design, instilled in them a commitment to it, and helped them develop usable products.

Nostalgic Angels: Rearticulating Hypertext Writing. Johndan Johnson‐Eilola. Norwood, NJ: Ablex, 1997. 272 pages. Persuasion and Privacy in Cyberspace: The Online Protests over Lotus Marketplace and the Clipper Chip. Laura J. Gurak. New Haven, CT: Yale UP, 1997. 181 pages. Fundable Knowledge: The Marketing of Defense Technology. A. D. Van Nostrand. Mahwah, NJ: Lawrence Erlbaum, 1997. 241 pages. Rhetoric and Pedagogy, Its History, Philosophy, and Practice: Essays in Honor of James J. Murphy. Ed. Winifred Bryan Horner and Michael Leff. Mahwah, NJ: Lawrence Erlbaum, 1995. 337 pages. Of Problematology: Philosophy, Science, and Language. Michel Meyer. Trans. David Jamison, in collaboration with Allan Hart. Chicago: U of Chicago P, 1995. 310 pages.

This article examines the critical perspective as an alternative to our current descriptive, explanatory research focus. The critical perspective aims at empowerment and emancipation. It reinterprets the relationship between researcher and participants as one of collaboration, where participants define research questions that matter to them and where social action is the desired goal. Examples of critical research include feminist, radical educational, and participatory action research. Adopting the critical perspective would require that scholars in professional communication rethink their choices of research questions and sites, their views of the ownership of research results, and the types of funding they seek for research initiatives.

A project in writing-across-the curriculum was launched within a nationally ranked baccalaureate degree program in accountancy at a Boston area college. The project team, which comprised faculty from accountancy and technical communication, attempted to integrate technical communication skills, principally writing, into an accounting information systems course. To improve student writing in this way, the team had to determine what kinds of writing activities would successfully introduce accounting students to the discourse of their profession, and had to select, from all the communication skills that might be taught, only those that should be taught to complement the specialized content of the accounting information systems course. The team's collaborative process produced three critical planning decisions that greatly simplified the integration: 1) establishing Joseph Juran's TQM notion of fitness-for-use for evaluating the quality of student communications; 2) selecting only those forms of communication used in the profession's discourse community in assignments; and 3) teaching only those communication skills that support and enrich the principal technical skills taught in the accounting course. This strategy demonstrates that communication skills can be integrated within a technical course so as to enhance the students' understanding of technical content while improving the students' proficiency in written communication.

This article discusses collaborative design in the context of developing a Toolbook hypertext intended to introduce graduate students to the fields of rhetoric and professional communication. It examines the new grammar and rhetoric of hypertext, discusses the importance of document planning within an emergent design, and argues for a functional aesthetic.