In argumentative texts, authors must choose between two presentation orders: providing the decision or claim first and then the explanation (direct order) or providing the explanation first and then the decision (indirect order). This study addresses which presentation order is most effective when the decision entails bad news by discussing two experiments that evaluate Dutch letters and e-mails. The first experiment evaluates denial letters from insurance companies and rejection letters to job applicants in which the presentation order is manipulated. The second experiment replicates the first, using a different medium (e-mail) and other instances of bad news. The results of both experiments indicate that readers perceive texts with the indirect order as more comprehensible and agreeable and its writer as more competent and empathic. Readers are also more inclined to comply with the decision in such texts when the explanation is presented first.

The present study documents everyday adult writing by type of text and medium (computer or paper) in an in vivo diary study. The authors compare writing patterns by gender, race/ethnicity, educational attainment, age and working status. The study results reveal that (a) writing time varied with demographic variables for networkers, but these variations disappear for workers; (b) all demographic groups spent more time writing documents than prose; (c) most demographic groups spent an equal amount of time writing using computers and paper, but younger and higher educated groups spent more writing time on the computer, while older and less educated groups spent more time writing using paper than the computer; and (d) workers spent more time writing using computers than paper. Implications of the study findings are discussed, and suggestions for future research are also given.

The fact that I'm not a professor of professional writing or computer design allows for "Road Trip," with its basic code creation, to be of pedagogical use for students and teachers with limited technological resources. Through a scholarly engagement with creative writing, electronic literature, and design, this writing experiment is an example of the fun that a little, simple creative writing/coding can be for the creative writer.

What factors seem to cause miscommunication in international virtual workplaces? The research reported here seeks to respond to this question with a multicase study of 22 employees from three different types of international organizations. Interview data indicate that participants in this study emphasized the practical, day-to-day challenges of virtual workplaces; few of them had given thought to broader theories that might account for challenges-theories that are often presented in the literature of computer-mediated communication (CMC). In addition, participants in this study emphasized different factors than did CMC literature as most significant to causing miscommunication in international virtual workplaces.

This three-phased study examines corporate blog use, specifically the impact and value of blogs on organizational social capital and knowledge sharing at Dell Inc., a global computer manufacturer. The impact of social-mediated Web 2.0 technologies on organizational social capital has received limited attention in scholarship, possibly because of the inevident connection to measurable economic value and newness of the technology. Our findings indicate the corporate blog can be used as a sustainable forum leading to a shared understanding of organizational roles, increased sense of group cohesiveness, improved work processes, and improved professional and personal ties among employees in the organization.

Click to increase image sizeClick to decrease image size Additional informationNotes on contributorsJordynn JackJordynn Jack is Assistant Professor in the Department of English at the University of North Carolina, 512 Greenlaw Hall CB#3520, Chapel Hill, NC 27514, USA. E-mail: jjack@email.unc.edu

This article describes an assignment that involves students in an exploration of the rhetorical practices common in Facebook, making use of rhetorical savvy that they have—but generally are not aware of—to teach the often-challenging skill of rhetorical analysis. The class discusses articles about Facebook use and redefines traditional Aristotelian rhetorical concepts in the context of the visually rich and collage-like texts that are Facebook profiles. Students take their cues from an anthropologist's analysis of identity representation on dorm doors to explore rhetorical practices of exaggeration also discernable in Facebook profiles. Students and teacher note features from Facebook pages that suggest tendencies to be popular versus being an individual or signs of addiction to the networking tool. This assignment that brings academic analysis to bear on non-academic literacy practices like the construction of Facebook profiles encourages students to reflect critically on daily activities that involve more complex rhetorical skills than they might otherwise notice. In addition to making students' often-tacit rhetorical knowledge explicit, breaking down the usual division between school and non-school rhetorics in this exploration of Facebook helps to educate teachers about their students' digital literacy practices.

This article reports on a digital ethnography that examines writing, authorship, and self-publication in an online niche market. Drawing on interview and web data collected over 3 years, it focuses on the writing practices that have supported the production, distribution, and sanction of 13 ebooks self-published by online poker players. The article advances an understanding of authorship as sustained interaction among writers and readers as the work of publishing becomes absorbed into online networks as literate activity. In lieu of the capital investment of publishers that produces the materiality of the book, participants in these spaces have manufactured valued texts through collective literacy practices, coming to a loose consensus on what constitutes a book, and working together to enable proprietorship over texts, even amid environments of mass collaboration.

Abstract This article explores the challenges and opportunities that the rising numbers of students with disabilities and the changing definition of disability pose to technical communication teachers and researchers. Specifically, in a teacher-researcher study that combines methods from disability studies, I report on the effectiveness of multimodal and universal design approaches to more comprehensively address disability and accessibility in the classroom and to revise traditional impairment-specific approaches to disability in technical communication. Notes 1. CitationCharlton (1998), in Nothing About Us Without Us, recalls hearing this slogan in South Africa in 1993 from two separate leaders of Disabled People of South Africa, Michael Masutha and William Rowland, and he writes, “The slogan's power derives from its location of the source of many types of (disability) oppression and its simultaneous opposition to such oppression in the context of control and voice” (p. 3). 2. Other principles include guidelines for equitable use, varieties of perceptible information, and appropriate size and space for approach and use. See http://www.design.ncsu.edu/cud/about_ud/udprincipleshtmlformat.html for quoted guidelines. 3. CAPTCHA is an acronym for completely automated public Turing test to tell computers and humans apart. It is a challenge-response test that usually visually distorts and warps letters, assuming that a human can decode the letters but a computer cannot. 4. For details on the similarities and differences between usability and accessibility, see CitationThatcher et al. (2006), pp. 26–28. Chapter 1, “Understanding Web Accessibility,” is useful for students to read and discuss during this segment of the class. 5. Web Accessibility: Web Standards and Regulatory Compliance by CitationThatcher et al. (2006) is also a useful resource for students to consult, particularly Chapter 1.

This article argues that community publishing initiatives might extend the scope and impact of their work by critically examining the ways in which technology influences the production and circulation of their [counter]public discourse. Building upon the work of Paula Mathieu, the author analyzes the material and discursive complexities of the “street paper” movement as a site of community-based publishing, finding both limitations and potential in the survival-driven, print-based, and hyperlocal character of street paper media. Discussing an emerging digital platform for participatory blogging among homeless and low-income street paper vendors, the author suggests how a model of Web-based, multimodal, and interactive communication might work to extend the community literacy practices of the street paper movement.

This article investigates the parameters of civic engagement through digital writing. Specifically, it examines the differences between slacktivism and activism against changing citizenship styles and definitions of civic action. With the goal of rethinking the relationship between civics, digital technology, and slacktivism, it outlines a digital writing project that uses social networking technologies to enact social change by increasing students’ awareness in terms of what counts as civic action in digital spaces. In particular, it draws upon student reflections from a digital writing class to illustrate how engaging Stuart Selber’s three components of computer literacy—the functional, critical, and rhetorical—can afford young citizens an aware and ultimately agentive role in terms of their online civic participation, as well as an opportunity to increase their social capital as digital citizens.

As promoters of social justice movements adopt digital technologies in order to communicate with their members, it is necessary to interrogate the rhetorical and ethical effects of these new technologies. If connection to a justice movement is as easy as typing and reading a few key phrases, can that connection be expected to prompt the kind of action required for social change to occur? Using student produced writing and responses to websites promoting social justice causes, this essay discusses emerging digital and cultural literacies that demand a re-imagining of rhetorical appeals for both membership in and action by social justice organizations. Although at first glance the electronic environment seems antagonistic to the goals of uniting people toward a cause, once one begins to closely examine what the new platforms for electronic communications are and how they are being used to form interpersonal connections, one finds that they are ideal for the kind of community building past voices of social justice deemed necessary for successful social transformation. Despite any perceived fragility of virtual awareness, digital technology is an extremely beneficial tool for civic engagement, capable of fostering conversation and writing about justice issues in a meaningful and rhetorically sophisticated manner, and individuals can learn to use their voices to shape the kind of inclusive communities they desire socially into those that also seek justice.

This is the story of my first attempt to write myself into labor activism in higher education. As an untenured teacher protesting retrenchment and increases in class sizes at a public university, I explore the risks inherent not only in directly addressing critique to management, but also in publicly posting that critique via blog and Facebook. I note the potential protections of public writing at a unionized school, and discuss the surprising benefits of even small actions for a culture of labor consciousness.

The blogs of various Orthodox Jewish women show that the digital realm enables them to blend the public and the private. That is, it allows them to participate in Jewish life without breaking the laws of modesty that otherwise prevent them from such public engagement.

This article illustrates how freely available computer tools can be used for academic writing. It presents a series of tools and functions from the area of corpus linguistics, and shows how these can be used by students and teachers when working on dissertations and theses or when exploring conventions of academic writing and of writing in specific disciplines.

Effective Grading: A Tool for Learning and Assessment in College, 2nd ed. Barbara E. Walvoord and Virginia Johnson Anderson San Francisco: Jossey-Bass, 2010. 255 pp. A Guide to College Writing Assessment Peggy O’Neill, Cindy Moore, and Brian Huot Logan: Utah State University Press, 2009. 218 pp. Organic Writing Assessment: Dynamic Criteria Mapping in Action Bob Broad, Linda Adler-Kassner, Barry Alford, Jane Detweiler, Heidi Estrem, Susanmarie Harrington, Maureen McBride, Eric Stalions, and Scott Weeden Logan: Utah State University Press, 2009. 167 pp. Teaching and Evaluating Writing in the Age of Computers and High-Stakes Testing Carl Whithaus Mahwah, NJ: Erlbaum, 2005. 169 pp. Composition in Convergence: The Impact of New Media of Writing Assessment Diane Penrod Mahwah, NJ: Erlbaum, 2005. 184 pp.

The concepts of drafting and revision were developed out of process theory and research done in the early 1980s, an era when word processing was not as pervasive or standardized as it is now. This paper reexamines those concepts, drawing on an analysis of two decades of previous college-level studies of writing processes in relation to word processing and an exploratory survey of 112 upper-level undergraduate students who use computers extensively to write and revise. The results support earlier studies that found students’ revision is predominantly focused on local issues. However, the analysis suggests that the common classroom practice of assigning multiple drafts to encourage global revision needs to be rethought, as more drafts are not necessarily associated with global revision. The survey also suggests that printing out to revise may be on the decline. Finally, the analysis suggests the very concept of a draft is becoming more fluid under the influence of word processing. The study calls for further research on students’ drafting and revision practices using more representative surveys and focused qualitative studies.

This interview traces Burns's transition from military officer to professor, provides insight for junior scholars in computers and composition, and seeks connections among military training, artificial intelligence, and teaching with technology.

With the use of the computers, the task of writing is intertwined with the task of searching for information that can be relevant for the document that is being written, however very little research has been done to understand how the two tasks intertwine. In this paper we present an initial attempt to develop a model of writing and information seeking with computers and to develop helpful software that can improve the quality of the information searched and the written paper. Proactive Recommendation System (PRS) can relieve authors from explicit searching by means of automatically searching, retrieving and recommending information relevant to the text currently being written, and therefore PRS can be helpful to writers. However it is also possible that there are some moments during writing in which presenting proactive information can be an interruption rather than a help. In our research, we have used the PRS IntelliGent™ to investigate its impact in the different stages of writing. We found that when IntelliGent™ offers relevant information the time to task completion is shorter and the quality of the written product increases compared with the control situations in which writers have to look actively for information. We discuss these findings in the context of developing models and tools that integrate searching and writing processes when using computers as the writing environment.

Networked electronic text—fragmentary, mutable, connected, and instantly accessible from any computer or handheld device—challenges traditional notions of textual coherence and composition, offering affordances far beyond those possible in traditional, print-based texts, including those made available electronically. Such texts become tools, passively awaiting a user who activates, assimilates, and adapts their contents to his or her particular situation. This article explores the creators' role in such texts, roles that remain underappreciated, unstudied, and misunderstood as a new, and necessary, form of composition activity. Their work is not considered authorship in most traditional senses of composition; although it involves a number of traditional authorial tasks: the decision to connect certain fragments to others, to add affordances beyond those allowed by print, creates the potential for structural coherence and viability of a networked text, potential then realized by users, who themselves become authors of this continually changing text.

Error analysis involves detecting, diagnosing, and correcting discrepancies between the text produced so far (TPSF) and the writers mental representation of what the text should be. The use of different writing modes, like keyboard-based word processing and speech recognition, causes different type of errors during text production. While many factors determine the choice of error-correction strategy, cognitive effort is a major contributor to this choice. This research shows how cognitive effort during error analysis affects strategy choice and success as measured by a series of online text production measures. Text production is shown to be influenced most by error span, that is, whether the error spans more or less than two characters. Next, it is influenced by input mode, that is, whether the error has been generated by speech recognition or keyboard, and finally by lexicality, that is, whether the error comprises an existing word. Correction of larger error spans is more successful than that of smaller errors. Writers impose a wise speed accuracy trade-off during large error spans since correction is better, but preparation times (time to first action) and production times take longer, and interference reaction times are slower. During large error spans, there is a tendency to opt for error correction first, especially when errors occurred in the condition in which the TPSF is not preceded by an auditory prompt. In general, the addition of speech frees the cognitive demands of writing. Writers also opt more often to continue text production when the TPSF is presented auditorially first.

A recent International Civil Aviation Organization initiative mandates that pilots and air-traffic controllers operating on international routes demonstrate adequate English-language proficiency for successful communication. The Versant Aviation English Test was developed to serve this purpose. It is a fully automated speaking and listening performance test, where administration of the test tasks and scoring of the candidates' responses are computerized. We argue that not only do candidates engage in cognitively and linguistically appropriate interactions, but that computer-generated scores and human ratings are consistent (r = 0.94) , enabling valid score-based decisions to be made on the basis of automated language testing.

This article promotes the use and study of blogs in the composition classroom in order to motivate students toward academic writing.

In this paper I analyze strategies policy scientists use to bolster their ethos with American policymakers and the public in the International Panel on Climate Change's (IPCC) Working Group I Summary for Policy Makers (SPM), from their Fourth Assessment Report released in 2007. Specifically, I treat the visualizations of computer climate models included in the SPM as technologies that the IPCC authors used to re-integrate their paradoxical ethos: commissioned to give policy guidance on the basis of their scientific reputation, these authors nevertheless field ethical attacks if their guidance runs counter to prevailing political winds. The visualizations perform continuity between the authors' traditional scientific ethos and their policy ethos. They also shift the locus of persuasion in the SPM from ethical questions to appeals to values and logic (e.g. the results of the climate models).

In setting forth the intended philosophy of the eSphere column, the column’s editor introduces what is possible in the teaching of writing in today’s technological climate as compared to the much less connected era when he started teaching several decades ago. At that time, computers were viewed as tools supporting behaviorist and algorithmic training philosophies, whereas current perspectives regard them more as adjuncts to constructivist and connectivist methodologies, and where writing is concerned, as a means of promoting authentic communication enhanced by social networking. Technology is now seen to facilitate most aspects of each step of the writing process. The eSphere column intends not only to document developments along these lines and to shed light on their impact on teaching writing, but to foretell them, following and extrapolating the trends and paradigm shifts as teaching practitioners utilize and adapt the affordances inherent in modern technologies. The column aims to encourage teachers to experiment and become familiar with the new tools and the most appropriate methodologies for their use. It is hoped that the eSphere column will become part of the conversations among teachers promoting informal learning with one another, which in subsequent stages can be applied with transformative effects in classrooms.

The teaching and learning of writing was examined in ten diverse K-12 schools in which all of the students in one or more classrooms had individual access to laptop computers. Substantial positive changes were observed in each stage of the writing process, including better access to information sources for planning and pre-writing; easier drafting of papers, especially for students with physical or cognitive disabilities that made handwriting laborious; more access to feedback, both from teachers, who could read printed papers much more quickly than handwritten ones, and, in some schools, by automated writing evaluation programs; more frequent and extensive revision; and greater opportunities to publish final papers or otherwise disseminate them to real audiences.

Most writing teachers make use of pens/pencils or computers as a tool to provide their students with written feedback. This article recommends a range of feedback modes for writing teachers, including (1) pen-and-paper, (2) insert comment/track change (giving comments by deleting and adding), and (3) insert audio (recording your voice). Advantages and disadvantages of each feedback mode, based on teacher’s observation as well as students’ preferences, are discussed to help writing teachers consider how different commenting modes might facilitate their feedback process.

This article looks closely at some of the lingering stereotypes that Composition Studies holds toward Web surfing and queries the resulting literacy hierarchy against our students’ reading and writing practices that take place online. This article claims that while good progress has been made in the way of revising twenty-first century definitions of (digital) composing, the academy has yet to fully revisit its boundaries of legitimacy surrounding (digital) reading. Additionally, this article contests the academy’s use of technology vis-à-vis email, Blackboard, or blogging as a placating attempt to integrate technology into the classroom without genuinely validating our students’ dominant literacies or their digital lives. This article leans on the theories of feminist composition pedagogy as it calls for the field to decenter its authority and revise curricula to incorporate critical digital literacies.

In this essay, Tulley and Blair combine instructional and editorial perspectives to analyze how the process of digital composing reshapes often entrenched notions of authorship and composing practice within the English major by having students reenvision a traditional print genre, the book review, in digital space.

This article considers a case in which editors created for themselves an amount of power and authority within an organization through technological innovation. Using retrospective analysis and e-mail interviews, the author discusses his own previous experience as a technical editor at a U.S. Government-run research facility when electronic editing was introduced and used. The introduction of electronic editing, the author argues, was an example of technological innovation, which, as other researchers have demonstrated, can create authority within an organization.

This article discusses public policy writing as a genre of technical communication and, specifically, public policy development as a technological process. It cites DeGregori’s theory of technology to demonstrate the shared invention processes of technology and public policy, the work of public policy scholars to describe the policy-development process, and the work of human—computer interaction scholars to identify cognitive models of public policy development as a technological process. The article concludes with a discussion of e-rulemaking Web sites and the role of technical communicators in creating these blended spaces.

In the increasingly competitive global economy, corporations throughout the world must take advantage of all the marketing and communication tools available to them, including blogging. Blogs allow corporations to connect with their stakeholders in a more personal way and, thus, strengthen their image, brand, and customer loyalty. Instant feedback is available through comments posted on the corporate blog, saving organizations large sums of money otherwise spent on market research. However, entering the blogosphere poses a number of risks for a corporation, such as potential damage to the corporate reputation and customer loyalty as well as legal liability. Conflicts still exist between the rights of bloggers and a corporation's interests. Blogs may be restricted by legal and ethical boundaries, which may differ across countries. This paper presents the benefits and risks associated with corporate blogging around the world and provides some interesting success stories as well as lessons learned. It also offers a compilation of guidelines for effective blogging and suggests topics for future research.

Computer technology is expanding our profession’s conception of composing, allowing visual information to play a substantial role in an increasing variety of composition assignments. This expansion, however, creates a major problem: How does one assess student work on these assignments? Current work in assessment provides only partial answers to this question. Consequently, this article will review current theory and practice in assessment, noting its limitations as well as its strengths. The article will then draw on work in both verbal and visual communication to explain an integrative approach to assessment, one that allows instructors to consider students’ work with visuals without losing sight of conventional goals of a “writing” course. The article concludes by illustrating this approach with an analysis of an unconventional student text “a T-shirt”that students submitted as the final assignment for a relatively conventional writing course.

This article explores the literacy narratives of two “gamers” to demonstrate the kinds of literacy skills that many students actively involved in computer and video gaming are developing during their play. This analysis becomes part of a larger claim about the necessity of re-visioning the place of gaming in composition curricula. Ultimately, the author argues that we should use complex computer games as primary “texts” in composition courses as a way to explore with our students transformations in what literacy means.

This article argues for a rhetoric of networked exchanges that focuses on the response. Working from Spinuzzi's call for a rhetoric of horizontal learning, it examines two kinds of online writing spaces in order to propose such a rhetoric. After surveying conflicting, academic attitudes regarding networked exchanges, the article proposes the response as a type of professional communication. A specific message board thread and a series of blog carnivals serve as examples of the rhetoric of response, a way that horizontal learning produces a specific type of networked writing identity. The article concludes with a call for response-based communication practices.

<para xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> Information security and privacy on the internet are critical issues in our society. In this research, we examine factors that influence internet users' private-information-sharing behavior. Based on a survey of 285 preteens and early teens, who are among the most vulnerable groups on the web, this study provides a research framework that explains an internet user's information privacy protection behavior. According to our study results, internet users' information privacy behaviors are affected by two significant factors: (1) users' perceived importance of information privacy and (2) information privacy self-efficacy. The study also found that users believe in the value of online information privacy and that information privacy protection behavior varies by gender. Our findings indicate that educational opportunities regarding internet privacy and computer security as well as concerns from other reference groups (e.g., peer, teacher, and parents) play an important role in positively affecting the internet users' protective behavior regarding online privacy. </para>

The rapid growth in the number of conferences and papers appearing in conference proceedings publications has increased the need to examine the issue of conference paper quality. Since conference content is included in permanent repositories, such as IEEE's Xplore, the existence of low-quality papers in a conference will degrade the value and reputation of the conference and the repository. The aim of this contribution is to consider these issues from the point of view of the Conference Publications Operations Committee of the IEEE Computer Society, and offer ideas that could lead to improved conference publishing quality for all IEEE societies and even non-IEEE entities.