In design thinking, extreme users have found work-arounds for common problems, but they are few in number and often overlooked in toolkits and write-ups. This article posits that positive deviance, an approach to social and behavioral change that is compatible with design thinking, offers technical and professional communicators an accessible and innovative methodology for engaging extreme users. The authors analyze a case study of how the positive deviance approach was used to address federal recidivism on the U.S.–Mexico border. They conducted a positive deviance inquiry to arrive at the everyday replicable behaviors that enabled released individuals to complete their terms of supervised release successfully, despite the odds against them and without access to special resources. The authors conclude by discussing the value and implications of focusing on extreme users.

This article outlines findings from a case study investigating attitudes toward English as the dominant language of scientific research writing. Survey and interview data were collected from 55 Latin American health and life scientists and 7 North American scientific journal editors connected to an intensive scholarly writing for publication course. Study findings point to competing perceptions (scientists vs. editors) of fairness in the adjudication of Latin American scientists’ research at international scientific journals. Adopting a critical, plurilingual lens, I argue that these findings demand a space for more equity-driven pedagogies, policies, and reflective practices aimed at supporting the robust participation of plurilingual scientists who use English as an additional language (EAL). In particular, if equity is indeed a shared goal, there is a clear need for commitment to ongoing critical self-reflection on the part of scientific journal gatekeepers and research writing support specialists.

Too frequently, representations of disciplinary writing foreground static notions of knowledge creation and literate practice in science and engineering. Rooted in discourse community theory, such representations present normative tropes of scientific practice that background notions of disciplinarity and obscure people’s lived experience and practice. Drawing on a case study of one woman, a civil and environmental engineer, this article argues for a lifeworld perspective of disciplinary becoming: a perspective that foregrounds notions of disciplinarity, lived experience, and literate practices as constantly mobile and in flux. The study suggests, specifically, that the woman’s work as an engineer cannot be separated from the people with whom she works, or has worked, and that her development as a writer extends beyond typical accounts of disciplinary enculturation. The author concludes by offering implications of this research for studies of disciplinarity and school science.

Background: Business competition, globalization, increasing opportunities presented by information and communication technology, the increased number of remote workers, and the emergence of computer-mediated groups have propelled the use, deployment, and growth of virtual teams in the past decade. A recent survey of 1,372 business respondents from 80 countries found that 85% of the respondents worked on virtual teams. The increasingly important role of virtual teams in organizations has spurred a parallel growth in research examining various aspects and challenges of these teams. Research goal: This paper reports on a systematic examination of the literature on virtual teams through which we provide a thorough review, analysis, and synthesis of research published in the past 10 years. Methodology: We follow the systematic literature review methodology proposed by Ramey and Rao to examine theories, research problems, research focuses, research methodologies, and major findings of 149 related studies on virtual teams published between 2007 and 2018. Results and conclusions: By using thematic analysis, we develop a research taxonomy that summarizes the main themes of existing research in the field; we develop a research model of independent, dependent, and moderator constructs that the existing research has examined; we identify the major limitations, unresolved issues, and gaps of existing research; and we suggest opportunities and directions to guide future research by proposing a set of research questions that remain unanswered. The research offers several theoretical and practical implications for scholars, remote workers, knowledge engineers, technology developers and designers, and professionals working in virtual settings.

This article presents findings of an interview study with twenty rhetoric and composition scholars. Findings focus on the responsibilities of reviewers, editors, and writers in scholarly peer review. The authors make several recommendations for improving peer review practices and call for a field-wide discussion of and research about the topic.

This article argues for the inclusion of Hip Hop communities in technical communication research. Through Hip Hop, technical communicators can address the recent call for TPC work to expand the field through culturally sensitive and diverse studies that honor communities and their practices. Using a Hip Hop community in Houston as a case study, this article discusses the way DJs operate as technical communicators within their communities. Furthermore, Hip Hop DJs build complex relationships with communities to create localized and accessible content. As technical communicators, Hip Hop practitioners can teach us to create community-based communication design for more diverse contexts.

Energy Darwinism is a metaphor used in economic discourse that proposes markets will naturally become greener and cleaner as fossil fuel costs increase. Influenced by Kenneth Burke’s dramatism, I perform a close reading of the metaphor to analyze its presence in two Citigroup reports. Based on this reading, I argue that the Energy Darwinism metaphor anthropomorphizes markets as acting subjects whose economic autonomy should not be violated and supports the cleansing of industry’s environmental sins. These features of Energy Darwinism construct what I call neoliberal piety, which frames environmental restoration not as inherently valuable but as a by-product of economic success and technological progress. The Energy Darwinism metaphor provides an important case study for analyzing contemporary energy discourse, the rhetorical obstacles that prevent imagining sustainable futures, and the ways we might rework neoliberal assumptions in service of those sustainable futures.

“We call for more ethnographic and engaged approaches to research on cross-cultural visual health communication. We also provide recommendations for navigating the translation spaces of visual health communication with a design process that works from the ground up.”

In April 2017, Minnesota experienced the state’s largest measles outbreak since 1990. The outbreak primarily affected Somali children and was attributed to declining vaccination rates in Minnesota’s Somali population, specifically. Examining empirical data from ethnographic interviews with Somali parents who experienced the outbreak, this article identifies four themes that shaped participants’ vaccination decision-making: 1) an experience-informed belief in vaccine effectiveness, 2) concerns about non-inclusive clinical research, 3) belief in personalized, flexible immunity, and 4) experiences of structural vulnerability. Findings show that race and ethnicity, migration history, and structural precarity in resettlement influence Somali parents’ vaccination decisions and should inform existing explanations for vaccine hesitancy and models for responsive public health outreach. Participants’ practices of vaccine hesitancy are often refusals: constrained and embodied acts of resistance and generative openings to collaboratively re-envision healthcare relationships and communication. Refusals can redirect public health efforts from vaccine compliance toward institutional change and resource redistribution as means of disease prevention. This possibility has yet to be fully explored, and this article uses rhetorical publics theory to study medical refusal as a public participation strategy.

Recent work in rhetoric of science, technology, health, and medicine argues for a shift away from critique, even as some health communication scholars call for critical engagement with the situated, ideological nature of scientific claims supporting public health messages. We suggest that critique of scientific claims remains important to rhetoricians of health and medicine, but that such critique must go further in examining interactions between science, values, and public health policy. We offer an adapted version of stasis theory as a framework for pursuing this end. Using the U.S. public health nutrition policy Dietary Guidelines for Americans as a case study, we engage this framework to explore how science-based nutrition policy provides a discursive lens that influences how subsequent scientific evidence is produced, interpreted, and employed.

This persuasion brief suggests that the rhetorical concepts of techne and rhetorical work facilitate the creation of public health crisis communication. To illustrate this claim, we present findings from a case study with the Johns Hopkins Medicine Ebola Crisis Communications Team, a transdisciplinary group that collaborated with Centers for Disease Control and Prevention during the 2014 Ebola crisis. The team created multimodal documentation to support healthcare providers as they prepared to treat patients and crafted communication to alleviate the fear among health workers and the public caused by the threat of Ebola. Ultimately, we frame public health crisis communication as a rhetorical endeavor guided by a focus on failure, situated expertise, and techne. This focus pushes specialists to tend to the processes involved in creating a response, and it highlights how gut feelings factor into the process of designing and implementing a public health crisis intervention.

This article reviews literature on emotions within communication settings and proposes that emotions serve as motivations to accomplish social action; these motivations also serve as opportunities to negotiate agency within unfamiliar workplace settings. To exemplify the way this process develops, the author presents a case study of a technical communication intern as she works full-time for a German sales and distribution company. Through reflective self-narratives, the intern describes specific emotions she experiences as she adjusts to this German workplace. These emotions connect directly to decisions the student makes that help her negotiate agency from a “powerless” position, resulting in effective workplace relationships and a competent persona.

This article examines how empty state pages (ESPs) constrain user-generated communication through the ethical lens of Bourdieu’s habitus. The authors define ESPs as interactive instructional templates that prompt users to input information to participate in an online network. Through a case study analyzing ~450,000 online comments from The New York Times, the authors find a direct connection between ESP elements, such as the character limit for comments, and online writers’ cultivated habitus.

This article reports on a qualitative study of strategies and competencies used by technical communication and translation students to address challenges inherent in global virtual team collaboration. The study involved students from three universities collaborating in virtual teams to write and translate instructional documents. Qualitative content analysis of students’ reflective blogs and team transcripts was used to examine their experiences while collaborating. Students faced challenges related to communication, leadership, and technology, and developed various strategies to address those challenges. Although the students did not face cultural challenges, they reported increased awareness of cultural issues. Students also reported that the project helped them better understand the workplace and define career goals.

By analyzing a case study of organizational decision making at a large research university, this article argues that the agency to make a difference within organizations—to effect organizational change—is not exclusive to those in positions of authority. This case study demonstrates how subordinate members of a university affected management’s decision-making process through their use of rhetorical identification. Specifically, these organizational members gained this agency by reproducing certain values and identities through epideictic rhetoric in order to encourage collective action and effect organizational change from the bottom up.

ABSTRACTThis essay argues for the value of presence as rhetorical heuristic. Beginning with the philosophical tradition, the authors establish a long-standing interest in presence or isness, understood as the thing-itself outside subjectivity. We then trace how rhetorical theorists including Aristotle, Quintilian, and Perelman have privileged isness as a baseline for true conviction, positioning rhetoric as an effort to imitate material proofs. Such views highlight the tension between presence (things of the world in their isness) and the arts of presencing (the capacity of words and symbols to shape an isness), suggesting a generative frame for analysis. To demonstrate, we examine global migration. Drawing on ethnographic fieldwork among undocumented migrants, we posit that these individuals' paradoxical experiences of bodily presence but legal absence reveal a fraught interplay among rhetoric, state power, and competing notions of truth. However, immigration is only a case study; presence is a much more widely applicable heuristic.

In response to current trends in Composition as well as the challenges of langauging and pedagogy in the global reality, this qualitative classroom-based action research study was designed to gain a better understanding of strategies, practices, and competences exhibited by students of various linguistic and cultural backgrounds when composing, reading, and responding to the narratives of their peers in a multi- lingual composition class. In a focused presentation of a single student case study, the manuscript conceptualizes ‘effective’ writing in global contexts, outlines successful strategies to gain the ‘buy-in’ from culturally and linguistically diverse audiences when composing transnationally and translingually. The study concludes by suggesting ways and strategies to transform ‘traditional’ peer response assignments to engage global rhetorics and transnational frameworks for the sake of all students and their success communicating across languages, rhetorics, borders, and modes.

At the comprehensive research university described in this study, some students taking a required, first-semester, composition course in the fall make great progress in their ability to draft and revise the curriculum’s major essays. Yet, they still fail the class. Many of these students are on their way to becoming practiced writers but require additional assistance to move beyond a definition of revision consisting solely of editing and proofreading strategies. To support such students, I created a voluntary, spring-semester, Composition I course foregrounding both lower- and higher-order revision practices in which students could continue to work on previous assignment drafts from fall. In a three-year, mixed methods, case study involving an experimental course-design model, students enrolling in a Composition I class focused on revision strategies demonstrated both positive revision-related drafting and course outcomes, according to findings. This article includes a description of the course’s framework and its assessment practices. The results of this study have implications for teaching revision in first-year composition.

Background: Virtual teams are more and more common since the internet and mobile revolutions. Organizations are facing new challenges due to the lack of interpersonal relationships between the members of these teams. This study examines common team processes in an e-environment, relying upon two virtual team types: temporary and ongoing teams. Literature review: The aim of the review is to provide an overview of the challenges of such teams and to understand the complexity of team processes in such an environment. Research questions: 1. Does the type of virtual team have an impact on the quality of common team processes? 2. Can criteria be identified to determine which type of virtual team is more appropriate for given tasks? Research methodology: A quantitative test was conducted to compare the mean gaps between temporary and ongoing teams in trust, communication, and five collaborative processes. Then, by employing qualitative thematic analysis, we constructed a conceptual model to understand the reasons for these mean gaps. Results: Primary findings indicate that all but one of the tested processes achieved higher levels in ongoing teams rather than in temporary ones. Also, the more the collaborative process entails complex activities involving social bonds, the greater the gaps between the two team types. Conclusion: At the initiation of a virtual team, it would be best to focus on projects limited to elementary activities. If more complex team activities are anticipated, virtual team members should work together for an extended period.

Introduction: Under the influence of economic globalization, many enterprises are seeking more markets in developing countries, and more Chinese business expatriates are being sent to work in host countries. This study explores Chinese business expatriates' communication experience and identity work in three African countries, and their perceptions of the functions of English or the local language in transnational business communication. About the case: This article explores the following research questions: 1. How do Chinese business expatriates experience their cultural and national identity when using a foreign working language in a host country? 2. How do Chinese business expatriates evaluate the functions of a foreign language in their transnational communication? 3. What suggestions can be provided for future business expatriates and their transnational/globalizing companies? Situating the case: The process of identity construction and business expatriates' identity work in a host space are interpreted in the context of Hofstede and Hofstede's acculturation curve. Other key concepts related to transnational business communication, including third space as defined by Bhabha, are also addressed. Methods/approach: Using a case study approach, the researchers examine four participants' transnational business communication experiences and interpret their identity work through the data collected in the form of interviews. Results/discussion: The researchers find that the business expatriates realized the importance of English or local language communication competence in a transnational business space, although they still kept their Chinese cultural and national identity. Conclusions: This study contributes to transnational business communication by helping professionals to understand the language and cultural challenges faced by Chinese business expatriates, and offers suggestions for globalizing companies that send employees to host countries.

In this article, I examine a terminology of violence rooted within political consensus. Taking the Rwandan genocide as a case study, the article argues that a Burkean dialectic transformation of terms offers a way to understand violent conflicts with an agonistic approach. Arguing against consensus, the article puts Burke into conversation with Chantal Mouffe to show where merger might be possible amongst antagonistic parties.

Divisive rhetoric abounds in the United States on the topic of racism. Finding productive and holistic ways of analyzing and discussing racism are vital. This essay proposes the use of the pentad method (act, scene, agent, agency, and purpose) and dramatic framing from Kenneth Burke’s theory of dramatism as useful toward that end. A case study of analyzing a racial narrative is performed on Nelson Mandela’s famous 1964 Rivonia Trial speech. In this paramount speech, Mandela advocates for a pragmatic transformation through agency and uses a comic frame to address the problem of racism in Apartheid. This essay concludes with a discussion of how the pentad and dramatic framing can be used to address racism by encouraging constructive dialogue and creative rhetorical approaches.

In this article, I examine a terminology of violence rooted within political consensus. Taking the Rwandan genocide as a case study, the article argues that a Burkean dialectic transformation of terms offers a way to understand violent conflicts with an agonistic approach. Arguing against consensus, the article puts Burke into conversation with Chantal Mouffe to show where merger might be possible amongst antagonistic parties.

Divisive rhetoric abounds in the United States on the topic of racism. Finding productive and holistic ways of analyzing and discussing racism are vital. This essay proposes the use of the pentad method (act, scene, agent, agency, and purpose) and dramatic framing from Kenneth Burke’s theory of dramatism as useful toward that end. A case study of analyzing a racial narrative is performed on Nelson Mandela’s famous 1964 Rivonia Trial speech. In this paramount speech, Mandela advocates for a pragmatic transformation through agency and uses a comic frame to address the problem of racism in Apartheid. This essay concludes with a discussion of how the pentad and dramatic framing can be used to address racism by encouraging constructive dialogue and creative rhetorical approaches.

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Considering aurality (hearing) and sonicity (sounds/noises) in our research sites promises much for rhetoric of health and medicine (RHM) scholars. To show this value, I argue aural awareness of soundscapes provide opportunities to sensorially enrich our understanding of sonic experiences in acute care hospital settings, as in the neonatal intensive care unit (NICU) site at the center of my case study. To that end, the purpose of this article is threefold: 1) to identify aurality as a sensorial aspect in healthcare sensescapes worthy of RHM inquiry; 2) to foreground how these soundscapes shape care and caretaking in healthcare and clinical settings; and 3) to propose more careful considering and attending, as “earwitnesses,” to the sonic experiences of bodies in these settings. In the process, I propose “rhetorical ventriloquism” as a useful, responsible concept to consider how these sounds and noises appear to stand in for bodies and their physiologies and shape those bodies’ care, while amplifying those bodies as the healthcare technologies speak and sound for them. Furthermore, I suggest RHM scholars can act as earwitnesses who attend to sonicity and aurality in healthcare and clinical settings, as well as study how people are sensorially trained in these settings. CLICK HERE TO ACCESS SOUND FILES

Case studies have been a central methodology employed by scholars working in the rhetoric of science and technical communication. However, concerns have been raised about how cases are constructed and collected, and what they convey. The authors reflect on how rhetoricians of science and technical communication researchers can – and do – construct a variety of case-based mixed-methods studies in ways that may make our research more portable and durable without undercutting the important and central role of case-based analysis.

This article presents an examination of research methods used in empirical research over a 5-year period in technical and professional communication. This examination reveals that the most common methods used are surveys, interviews, usability tests, observations, and focus groups. In addition, the field does incorporate research categories of case studies, experiments, and ethnographers. This examination, however, reveals serious shortcomings that need to be addressed for the field to have a sustainable research profile.

This study analyzes the December 2014 “nut rage” incident on Korean Air Lines by means of in-depth interviews with corporate communication experts. We examine how Korean Air managed this crisis of legitimacy, asking whether its legitimization strategy and tactics were effective. The authors argue that Korean Air breached both cognitive and moral legitimacy in terms of leadership, corporate culture, internal and external communication, and legality. The results demonstrate to other organizations what types of legitimacy resources and tactics are required in order to meet social expectations in their responses to crises.

The field of writing studies has highlighted the limitations of a monolingual orientation towards language, particularly in the context of English-only language policies, but there have been fewer accounts of how people actively navigate and advocate for alternatives. Drawing on a recent ethnographic, discourse analytic study of how writers reshaped a local language policy, I argue that there are advantages to cultivating and combining multilingual, raciolinguistic, and translingual approaches to language advocacy, yet at the same time, arguments for multilingualism risk eclipsing, and ultimately undermining, these other approaches.

Background:Recordings of gamers interacting with video games have become a mainstay of online video-sharing communities such as YouTube. Sometimes called Let's Play videos, those recordings include content relatable to usability testing sessions and potentially illustrate basic think-aloud protocols.Literature review:Research regarding think-aloud protocols indicates that the use of video to review concurrent user commentary is a valid usability testing technique, including sessions that include little to no tester instruction or intervention. Evaluation using a heuristic created for the studied interface can support this type of usability testing.Research questions:1. Based on a heuristic created from video game usability research, do Let's Play videos provide content representative of think-aloud protocols regarding usability of the games played? 2. Are relevant Let's Play videos potentially useful tools for illustrating think-aloud protocols to students unfamiliar with this type of usability testing?Methods:After reviewing research concerning video game heuristics to create a common set of guidelines, the author selected and reviewed five YouTube videos, gathering and coding information related to the heuristic.Results:The recordings were found to contain relevant information regarding video game usability based on the criteria developed from the literature, specifically considering verbalizations relative to think-aloud protocols.Conclusion:Because these gaming videos contain commentary measurable against a research-based heuristic for game usability, they could be used as an additional method to introduce think-aloud protocols to usability students.

Background: Research suggests that communication instruction is particularly effective when situated in disciplinary courses. While studies show that this approach improves communication skills, less is known about how it enhances engineering learning. Literature review: Prior work includes approaches to integrating communication into engineering, studies of writing to learn, and explorations of the role of communication in identity development. Research question: How might the integration of communication instruction and practice into undergraduate engineering courses support engineering learning? Methodology: Because little is known about how communication instruction enhances engineering learning, we conducted an exploratory case study of an established integrated program in one European university. Participants included six engineering instructors, five engineering program heads, and six engineering students. Using interviews and focus groups, we explored the engineering-specific gains that faculty and students perceived from integrating communication assignments into engineering courses. Results: Our analysis yielded three salient areas of learning: 1. understanding disciplinary content, 2. selecting important information, and 3. justifying choices. While the first aligns tightly with writing-to-learn research, all three themes, in fact, bridge content learning and disciplinary literacy to enhance students' development as engineering professionals. Conclusions: Communication instruction can potentially support engineering learning through assignments that prompt students to select information in ways that are consistent with both disciplinary values and the needs of stakeholders, and make and justify decisions about approaches and solutions in ways that demonstrate sound engineering judgment.

This paper highlights the importance, when researching writing across the lifespan, of addressing a range of aspects of social context which change over time, particularly focusing on tools, values, relationships and identities. It illustrates this argument by drawing on a range of empirical studies exploring different aspects of writing in university settings, working with adults at a range of levels from Masters through doctoral study to academics' working lives, and reflects on the implications of this research for lifespan writing studies more generally. The projects drawn on include a study of multimodal feedback on postgraduate student writing and students' responses to this; a detailed study of academics' writing practices in the context of structural changes in Higher Education; and an interview study with PhD students participating in writing retreats, reflecting on their writing experiences. Drawing on findings from this work, we argue that shifts in material, social and institutional dimensions of context have a significant impact on what individuals write and on the writing practices that they develop. We particularly highlight the role of changing tools for writing and values around writing, and the importance of transformations in identity and relationships. We argue that the tradition of literacy studies research, drawn on by all the projects described in this paper, provides the theoretical and methodological resources to approach such aspects of academic writing development across the lifespan, by adopting a holistic perspective on writing which locates writing as situated practice and thereby provides insight into these social and contextual influences.

Theorizing WPA expertise as problem-oriented, stakeholder-inclusive practice, we apply the twenty-first-century paradigm of transdisciplinarity to a campus WID Initiative to read and argue that data-driven research capturing transdisciplinary WPA methods in action will allow us to better understand, represent, and leverage rhetoric-composition/writing studies’ disciplinary expertise in twenty-first-century higher education.

We suggest that literacy narratives can be an important part of a curriculum designed to encourage students to understand themselves as developing learners and students. We know that there is great potential for literacy narratives—for narrativizing—when invited within a scaffolded curriculum of collaborative narrative inquiry. We place literacy narratives in the service of documenting learning—that is, within a pedagogical scaffolding designed to lead students through a series of moves that feature inquiry and discovery (about literacy). As such, the literacy narrative that emerges as most important is the final reflective narrative: the one we have spent all semester preparing students to write. That act of deferral creates an opportunity to put the literacy narrative (LN) assignment to different earlier use as a means for creating an ongoing, experiential literacy-learning narrative that will be realized as a reflective narrative: one we call the experiential-learning documentary (ELD).

ABSTRACT This essay examines the role of “rhetorical silence” as a part of the theorizing about character in the early American republic. The case study concerns James Madison’s deliberate and continuous rhetorical silences about the comprehensive notes he took at the Federal Convention in Philadelphia in 1787. I argue that Madison’s rhetorical silences regarding his notes illustrate the shifting discourses of republican and liberal notions of virtue in the early-national period of the American republic.

This case study is based on a research through design project (RTD) that focuses on a technical communication video of the live-action format. It investigates the usability and design-implications of a live-action how-to video, by means of analyzing user-centered data such as YouTube analytics data, usability, and comprehension assessments. In the study, four key live-action video affordances are identified: verifiability, comparability, recordability, and visibility. The identification of these affordances when related to the users’ assessments resulted in several design implementations that would warrant sought-for communication efficacies. Findings show that some assumed efficacies appear to be mitigated by the complexity and the density of the video information. One implication of this is that the implementation of conventional video editing techniques and the addition of on-screen text that serve to make content briefer and more concise into instructional live-action videos requires the technical communicator’s careful consideration.

This article extends new materialist theorizing on the constructive role played by the physical stuff of the world. Specifically, it draws on Kenneth Burke’s writings on recalcitrance to theorize the materialities of rhetorical invention. It takes X-rays as a case study in recalcitrance-driven invention, focusing on two particular applications, traditional medical X-rays, a pervasive category of contemporary technical communication, and backscatter X-ray airport security scans, a controversial and short-lived one. Its analysis shows how recalcitrance (1) is harnessed as means of technical invention and (2) is key to invention’s bidirectionality, by which our material interventions, in turn, work upon us.

Trees have instructed students of writing and rhetoric since long before Aristotle evoked them to illustrate hyle and telos. In recent times, Bruno Latour’s case study of the Amazon forest helped influence rhetoric’s new materialist turn. Trees are also remarkable exemplars of nonhuman communication networks. From the exigence of recent ecological studies of mycorrhizal networks, this article defines sylvan rhetorics through a study of trees in the field of rhetoric and writing studies, examining roots and branches of new materialist and more-than-human rhetorical theory.

Reading and attending to feedback has long been established as an important part of the writing process and much pedagogical research discusses how to best provide feedback (Hillocks, 1982; Lipnevich & Smith, 2009; Poulos & Mahony, 2008; Sommers, 1982). Little research exists, however, that investigates the frequency with which students actually read their instructors’ feedback. Guided by three research questions, this study includes empirical survey data collected over two years on a regional campus of a large, Midwestern university with an eight-campus system. This study asks (a) if college composition students read their instructors’ feedback, (b) what might encourage them to read their instructors’ feedback, and (c) what do they find helpful or useful about their instructors’ feedback? Students were invited to participate via email or by an internal online recruitment. Qualitative responses were coded topically, employing content analysis informed by grounded theory. Overall, this study finds that students who earn As and Bs in their college composition classes do read instructor feedback. Additionally, although mostly grade-driven, students are interested in feedback to help them improve their writing and feel encouraged to do so when allowed to revise and when feedback is clear, individualized, and positive. This research concludes that most instructors are providing feedback and, further, that students are reading it.

While current community literacy scholarship foregrounds the importance of listening carefully to communities in the process of establishing, developing, and sustaining equitable and ethical community partnerships, the field does not yet offer explicit methods for practicing community listening, especially in the early, preparatory stages of the process. We address this gap by drawing on a case study of “preparatory community listening” in San Bernardino, California. In this project, we articulate an asset-based method for practicing community listening that emphasizes attention to discursive, material, political, and economic dynamics, particularly in communities shaped by deficit narratives.

This article discusses the pedagogical opportunities for collaboration between university libraries and teaching faculty, something particularly relevant in the current university climate, when many units are being asked to “do more with less” and to justify the value of humanistic inquiry. The authors propose that digital curation projects are especially conducive to pedagogical experimentation in English departments, as they need not require huge investments of institutional resources. Moreover, the article provides a literature review and detailed case study for how to involve students in curating digital exhibits using library special collections, to explore the role of literary and popular texts in social change. Such projects offer student opportunities to understand cultural history in more complex ways, to develop the ability to collaborate effectively, to “do” interpretation rather than just learn about it, to think through information architecture, and to communicate to broader audiences.

Proposals are ubiquitous documents with challenges beyond the writing task itself, such as project management, strategic development, and research. Reporting on proposal instruction research in other fields and the results of an interview study with proposal writers, this article argues for a shift in how proposals are taught and conceptualized. By coaching students on the wide range of rhetorical practices that proposals require rather than how to produce proposal documents, technical and professional communication instruction can better prepare future communicators to manage and produce competitive proposals and more actively participate in these important efforts in the community, industry, and academy.

The release of genetically modified mosquitoes in the Florida Keys is part of a public health initiative to limit the spread of infectious disease. The local debate over this proposed action provides a current case study of a public, scientific controversy in which citizens and officials disagree about what is best for the community. The case study challenges technical writing students to consider complex cultural circuits, or networks, that comprise a specific controversy. The students analyze the rhetorical situation, create new content that contributes to the ongoing discussion, and learn about audience through usability testing their multimodal projects.

The small amount of work on workplace writing assessment has focused almost entirely on student readiness for professional writing or included case studies of employer expectations for new writers. While these studies provide insight into current pedagogies for technical writing and writing instruction in general, the main conclusion to be drawn from them is the unsatisfactory number of recent graduates who display workplace readiness. In this article, we explore writing assessment research in both the academy and the workplace and attempt to identify ways in which the academy’s assessment practices lead, lag behind, or simply differ from writing assessment in the workplace. This comparison will serve to identify not only where the academy might improve pedagogy in its curriculum for technical communication in order to best prepare students for workplace writing but also where the workplace might learn from the academy to improve its own hiring and training procedures for technical writers. In this case study, we used Neff’s approach to grounded theory to categorize rater feedback according to a ranking system and then used statistical analysis to compare writer performance. We found that the direct test method yields the most predictive results when raters combine tacit knowledge with a clearly defined rubric. We hope that the methods used in this study can be replicated in future studies to yield further results when exploring workplace genres and what they might teach us about our own pedagogical practice.

The Eating Well With Canada’s Food Guide (CFG), which represents Canada’s official dietary guidelines, is designed to address high rates of obesity and diet-related chronic disease in Canada. This article presents a qualitative study of the social and ideological actions that the CFG performs. The study draws on the concepts of antecedent genres and uptake from rhetorical genre studies, applying them in a multimodal analysis of the CFG and interviews with the CFG’s producers and registered dietitians (RDs) who work with vulnerable populations. Findings reveal that scientific representations play a profound role in the social and ideological actions that the CFG performs. The author demonstrates how representations of scientific evidence from nutrition science, as exemplified in the concept of the Food Guide Serving, are taken up by the CFG and, in turn, how these scientific representations influence RDs’ use of the CFG and dominate, rather than facilitate, discussions about healthy eating. The study suggests that the CFG, instead of being an enabling resource, is a limiting document: It limits who can make healthier food choices and how such choices can be made.

Drawing on a text-based ethnography of digital writing in a biology laboratory, this article examines the text trajectory of a scientific manuscript and a scientific team’s related writing for public audiences, including for citizen scientists. Using data drawn from texts, observations, interviews, and related artifacts, the author examines how scientists conceptualize and adapt their multimodal writing for specialized scientific audiences as well as lay audiences interested in the work of scientific inquiry. Three concepts— meaning compression, meaning expansion, and meaning attention—were used to analyze the multimodal strategies that scientists employ when composing for different audiences. Findings suggest that while scientists often restrict their writing practices to meaning compression to maintain the values and conventions of scientific genres, they also sometimes deploy a wider range of multimodal strategies when writing for nonspecialist audiences. These findings underscore the complex rhetorical environments scientists navigate and the need to support emerging scientific writers’ development as versatile writers able to adapt varied multimodal strategies to diverse rhetorical and epistemic goals.