Research and writing often begin with a play of determinacy and indeterminacy, or “in-determinacy” Do. Other disciplinary levels include invention and presuppositions D1, formal findings D2, and technical and media products D3. This rhetorical approach leads, here, to identifying levels and relationships; tracing cross-disciplinary information and dominant influences; applying the results to specific cases in science, literary criticism, ethics, and technical writing; thus, suggesting a typology for furthering such dialogue.

Litigation rooted in disputes over the interpretation and sufficiency of technical documentation is increasingly common as a number of suits have been filed in state and federal courts. This article describes the matter of Martin v. Hacker (83 NY2nd 1, Nov. 23, 1993), a recent case in which New York's highest court analyzed a technical writer's prose in the context of a lawsuit over a drug-induced suicide.

Formal classroom instruction and literature in the field never replace the learning that occurs from actual experience in the workplace. Recognizing this, the authors—two senior technical communicators—identify several typical, but not predictable, organizational problems that involve technical communicators and present them in a how-to, anecdotal fashion.

Academic Literacy and the Nature of Expertise: Reading, Writing, and Knowing in Academic Philosophy. Cheryl Geisler. Hillsdale, NJ: Lawrence Erlbaum Associates, 1994. 354 pp. Computer Ethics: Cautionary Tales and Ethical Dilemmas in Computing. 2nd ed. Tom Forester and Perry Morrison. Cambridge, MA: MIT Press, 1994. 347 pp. A Practical Guide to Usability Testing. Joseph S. Dumas and Janice C. Redish. Norwood, NJ: Ablex, 1993. 412 pp. Managing Your Documentation Projects. JoAnn T. Hackos. New York: Wiley, 1994. 629 pp. Hypertext in Hypertext. George P. Landow. Baltimore: Johns Hopkins UP, 1994. 242 pp. Available in either MS Windows or Apple Macintosh versions on two 3.5 inch diskettes.

This article analyzes the ideological assumptions that have driven the conception and development of hypertext, demonstrating how it has developed from an apractical romantic viewpoint that remains a very strong driving force. The article argues that technical communicators must critique and subsequently design hypertexts that are rhetorically sound, refiguring hypertext as user‐centered, historically situated, and practical.

Although there is much literature that describes collaborative writing projects in undergraduate courses, little is reported about such projects for graduate students. This article reports the results of a collaborative writing project in a graduate course in usability testing. Because the graduate students were sophisticated practitioners in career positions in technical and professional communication, the instructor made the assumption that the normal requirements of journal checks, conferences, and self- and group-assessment tools would not be needed. The results proved otherwise. An analysis of the two teams' efforts—both product and process—establishes the need for structure and guidance for graduate collaborative writing projects, regardless of the audience's professional experience.

Recent theory views technical communication not as a “transmission” of a message from sender to receiver but as a complex process involving an articulation of meanings, in which the technical communicator serves as a mediator. Ethnographies composed by practicing technical communicators demonstrate ways in which this mediation takes place. As such, the mediation casts the work of technical communicators in new light, allowing us to understand their work as “authorship.” This article draws upon practitioner research to present some of the facets of such authorship.

The value of formal writing conventions has been diminished in mainstream composition scholarship; although research on occupational writing suggests that formal conventions are important, these findings are hard to generalize. This study, a content analysis of 12 professional style manuals, achieves generalizability by elucidating the institutional norms of disciplinary writing (a subset of occupational writing to which much scientific and technical writing belongs). Formal conventions prove to be highly valued. More important, the use of formal conventions often is justified on rhetorical grounds, suggesting that the dichotomy between formalist and rhetorical axiologies posited in composition scholarship is false.

By examining computer‐related courses and faculty rationales for offering such courses, this article broadly examines how and why we commonly use computers in technical communication classrooms, and in what ways our current instruction may or may not move beyond skill building to include literacy and humanistic issues. It then broadly outlines three pedagogical challenges that lie ahead as we use computer technologies to support our teaching efforts over this decade and during the next century.

The Construction of Negotiated Meaning. A Social Cognitive Theory of Writing. Linda Flower. Carbondale: Southern Illinois UP, 1994. 334 pp. Theory and Practice in the Teaching of Writing: Rethinking the Discipline. Lee Odell, ed. Carbondale: Southern Illinois UP, 1993. 329 pp. Audience and Rhetoric: An Archaeological Composition of the Discourse Community. James A. Porter. Englewood Cliffs, NJ: Prentice Hall, 1992. 185 pp. Approaches to Computer Writing Classrooms: Learning from Practical Experience. Ed. Linda Myers. Albany: State U of New York P, 1993. 225 pp. The Digital Word: Text‐Based Computing in the Humanities. Ed. George P. Landow and Paul Delany. Cambridge: MIT P, 1993. 362 pp. Electronic Quills: A Situated Evaluation of Using Computers for Writing in Classrooms. Bertram C. Bruce and Andee Rubin. Hillsdale, NJ: Lawrence Erlbaum Associates, 1993. 232 pp. The Tech Writing Game. Janet Van Wicklen. New York: Facts on File, 1992. Marketing Yourself with Technical Writing: A Guide for Today's Professionals. William M. Vatavuk. Boca Raton, FL: Lewis Publishers, 1992. Technical Writer's Freelancing Guide. Peter Kent. New York: Sterling Publishing Co., 1992. 160 pp.

The location, extent, and focus of technical writing programs at Canadian colleges and universities is largely unknown, as least in a systematic way. This article reports the results of one survey of English-language programs. These programs are identified and representative ones are described in more detail. In the light of these findings, we discuss the need for more programs and the focus of these programs.

This select bibliography highlights research on technical communication published by, for or about Canadians. It classifies Canadian research by form (books and articles) and by subject (translation studies; technology studies; graphics studies; historical studies; studies of the profession; specialty studies; genre studies; and linguistics/stylistic analyses).

As trade becomes global and technology allows more of the production of documentation to be done in-house, the difference between the roles of technical writers and translators is narrowing. The assumptions underlying the training of technical translators and notions of quality in technical language do not yet reflect this change. Quality implies standards, and that has recently come to mean international standards. The concluding part of this article will look at some of the implications of the standardization of text conventions for communicating procedures across languages and cultures.

Those who have read "Roughing It" or "Life on the Mississippi" or "Pudd'nhead Wilson" will have seen Mark Twain's flair for technical descriptions and definitions. You know that he liked nothing better than turning a challenging process or device or term into a clear picture for the reader. His descriptions of a quartz mill, of assaying, and of pocket mining in "Roughing It" are models of fine technical style, as are his descriptions of sounding in "Life on the Mississippi" and fingerprinting in "Pudd'nhead Wilson". His definition of "lagniappe" is a classic. But Mark Twain was more than a practitioner of technical writing: he was also a theorist about the qualities of the writing craft. His novels, letters, essays, and miscellaneous prose are sprinkled with comments on writing, comments that can be made to read like a set of rules. And that is what the author does in this article: he turns these scattered comments into a list.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>

Enormous changes that have taken place in the last few years in Russia have revealed a need for Russian technical communicators to refocus their expertise and skills in order to enter the global marketplace successfully and competitively. Rather than dwell on the familiar differences between Americans and Russians, Cold War adversaries, a common ground exists and is growing. We share a mutual interest in the successful entry of Russian technical communicators in the global marketplace. We also share an understanding that technology is central to civilization as we know it, and that the masters of technology have a substantial influence on all activities that they touch; a belief that technology has had a major beneficial effect on the peoples of the world, but that with such power comes the potential for large, serious, and potentially devastating influences; the idea that the embrace of technology is a good cultural fit with cultures formed from revolutions, for technology in the later part of this century has come to be synonymous with rapid change, and cultures with revolutionary heritage welcome change; the notion that technological breakthroughs have profound influences on the nature of work, liberating the traditional intensive physical nature of labor to the emergence of a knowledge worker; and the belief that the global marketplace forces the need for clear and rapid communication across borders, as well as among cultures. If we can agree on these technical communications issues, then we have a firm foundation for building a gateway to communication in the global market.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>

As part of Phase 4 of the NASA/DoD Aerospace Knowledge Diffusion Research Project, studies were conducted that investigated the technical communications practices of Dutch and U.S. aerospace engineers and scientists. The studies had the following objectives: (1) to solicit the opinions of aerospace engineers and scientists regarding the importance of technical communication to their professions, (2) to determine the use and production of technical communication by aerospace engineers and scientists, (3) to investigate their use of libraries and technical information centers, (4) to investigate their use of and the importance to them of computer and information technology, (5) to examine their use of electronic networks, and (6) to determine their use of foreign and domestically produced technical reports. Self-administered (mail) questionnaires were distributed to Dutch aerospace engineers and scientists at the National Aerospace Laboratory (NLR) in the Netherlands, the NASA Ames Research Center in the USA, and the NASA Langley Research Center in the USA. Responses of the Dutch and US participants to selected questions are presented in this paper.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>

Technical communicators are becoming increasingly involved in product development, often playing important roles on design teams. This shift brings with it the possibility for technical communicators to play more critical roles in balancing gender biases in technology. Feminist critiques of technology offer a range of perspectives for both educators and practitioners. Because discussion of feminism and technology in relation to technical communication is relatively new, the possibilities for applications of these theories are broad.

In critiquing the sexually loaded metaphors in James Paradis' analysis of the problem of expert knowledge in technical operator's manuals, this essay demonstrates how professional discourse formally embodies images of violence and domination that may also interfere with the responsible control of a dangerous technology. Describing the relationship between logos and ethos in professional discourse, this essay demonstrates how a feminist perspective can help technical communicators understand the pragmatic consequences of unarticulated sexual codes in scientific and technical discourse.

This study focuses on the means by which women convey authority in their scholarly publications. After analyzing a selected sample of women's scholarship in technical communication journal articles, the study explores whether traditional authoritative writing features conflict with traits more frequently characterized in feminist research as “women's ways of making meaning.”; Findings point to a need for more research into how scholarly writers develop a voice of authority; such research may challenge how we define and teach scholarly writing in technical communication.

Drawing on gender theory and research and on audience theory and research, this essay suggests that although earlier studies would lead us to believe that women would be better at considering audience during a writing task, little difference exists between males and females as they constructed a verbal and visual set of instructions.

Understanding Scientific Prose. Jack Selzer, ed. Wisconsin UP, 1993, 388 pp. A History of Professional Writing Instruction in American Colleges: Years of Acceptance, Growth, and Doubt. Katherine H. Adams. Dallas: Southern Methodist UP, 1993. xi + 192 pp. Technical Writing: Contexts, Audiences, and Communities. Carolyn R. Boiarsky. Boston: Allyn and Bacon, 1993. 652 pp. Technical Communication. 3rd ed. Rebecca E. Burnett. Belmont: Wadsworth, 1994. 742 pp. Technical Communication: Problems and Solutions. Roy F. Fox. New York: Harper Collins, 1994. 610 pp. Communicating Technical Information: A Guide for the Electronic Age. Donald Pattow and William Wresch. Englewood Cliffs: Prentice Hall, 1993. 600 pp.

Because technical communicators are expected increasingly to participate in environmental communication, technical communication practitioners, researchers, and teachers should be aware of current practices in public environmental debate and related reform movements. This essay uses a controversial case in which a Mohawk community clashes with the Environmental Protection Agency 1) to explore how alternative worldviews affect environmental remediation efforts; and 2) to serve as a template for the development of a feminist perspective on how communicative practices in environmental policy making should be reformed.

The results of our recent survey of the membership of the Association of Teachers of Technical Writing, Associated Writing Programs, and the Council of Writing Program Administration indicate the relative health of undergraduate writing programs (major, concentration, or certificate programs, not service courses) in American four-year universities and colleges. During the past five years there has been a significant increase in the number of undergraduate writing programs, including technical and professional writing. But responses to our survey also suggest that while undergraduate technical and professional writing programs comprise the second largest group of programs (behind creative writing) they are not increasing as rapidly as a new kind of undergraduate writing program—a broad-based program that students can complete by taking a wide range of creative writing, composition, journalism, and technical and professional writing courses. The future seems unclear for traditional undergraduate technical and professional writing programs, and faculties need to examine their options in designing or redesigning their programs.

How can Technical Writing teachers better prepare students for their careers? Corporations suggest that they want employees who can work together on teams, solve problems, and communicate. This requirement is due to the changing nature of business which is no longer industrial, employing a top-down managerial hierarchy. Today's businesses focus on information and employ a horizontal management which leans heavily on the employee who works in inter-organizational teams. First, we show our students how writing is a problem-solving activity. Next, we emphasize this point by assigning numerous short and long team projects which require problem solving and communication.

Why are technical writers needed to “translate” the work of technologists into accessible communication? This article looks briefly at the situation that creates the need for technical writers and then argues for a change in that situation so technologists can communicate for themselves. The argument is based on Martin Heidegger's philosophy of meaning, language, and communication. It recommends greater, active involvement of technologists with the “real world” in which their technology will be used, including involvement with people with whom and for whom the technology is being developed. Key concepts presented are that meaning lies in socially-agreed relations among things in the world, not in words or in the relations between words and things; that language actually manifests rather than represents reality; and that technical writers are incapable of fully appreciating and communicating the meaning of what technologists do because they come from a different discipline which constructs meaning differently. It argues that a change in technology practice will engender a new attitude and approach to technical communication that can make technical writers unnecessary except as communication teachers who help develop the communication skills of technologists.

Hypertext, an electronic communication medium in which information is structured and accessed according to the audience's needs and interests, is increasingly used in business and technical communication. That use may justify curricula expansion in the development of the ability to communicate in hypertext from specialty courses to a variety of business and technical courses, including the foundation course. This article provides a concise overview of hypertext for instructors who may be considering this expansion but who need to become more familiar with the medium. The basic information that is provided includes the definition, uses, and advantages of hypertext. In addition, the terminology, theoretical bases, and essential structure of hypertext are discussed. Of particular concern to business and technical communication instructors who may be considering adding hypertext to their courses are the problems that the medium presents. Discussion includes considerations of linguistic design, computer capabilities, and human performance. Finally, behaviors that business and technical communicators should exhibit to encourage the use of hypertext are presented.

Traditionally, invention has been regarded as relatively unimportant in technical writing because of the widely held notion that technologists generate their ideas prior to writing. It has recently been argued, however, that studies of situated writing encounter difficulties due to restricted ideas of writing and text. For instance, if writing means only transcribing extended pieces of prose, then it is difficult to account for the way invention is performed in technical writing. The wider idea of writing allows us to look differently at this instance of situated writing. Using this wider idea, a study of 3 engineering students engaged in a real-world project shows that the technical work of the project and invention for the students' final report were actually simultaneous rather than sequential activities. Moreover, writing in the form of notes and lists contributed to technical work and served to make knowledge communal among group members. In the technical writing examined here, invention for writing, invention through writing, and technical invention itself heavily overlapped.

When technical students begin their professional careers, they are not always adequately prepared for the complex communication demands that will be made of them/spl minus/especially during the process of developing a technical proposal. A real-world investigation of technical proposal development is an excellent way for the technical writing course, often constrained by time and standard writing assignments, to prepare students to meet these demands. The investigations include practice in collaborating, planning and scheduling, and oral reporting.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>

The instructor and students in a technical writing class constitute a complex organizational unit with an array of interests, needs, values, and agendas. The need to negotiate and define both shared and conflicting goals and assumptions presents a richly problematical rhetorical situation. In this context, we can use the old standard organizational genre, the memo, in ways that are both rhetorically and pedagogically rich, helping students to write themselves—and their instructors—into a more vital, satisfying, and effective learning environment.

Human factors Is an important discipline for technical communicators to explore, but an examination of its historical bias toward the technological system and away from the user should be part of this exploration if we are to effectively use human factors methods in print and on‐line document development. Beginning with the advent of formal human factors in the early twentieth century, this essay reviews moments in the history of human factors that are especially relevant to technical communicators. The essay concludes with a discussion of human factors research that is most applicable to technical communications, specifically qualitative usability research, minimalism, and human activity interface design.

Signs, Genres, and Communities in Technical Communication. M. Jimmie Killingsworth and Michael K. Gilbertson. Amityville: Baywood, 1992. 272 pp. Sociomedia: Multimedia, Hypermedia, and the Social Construction of Knowledge. Ed. Edward Barrett. Cambridge: MIT P, 1992. 580 pp. On Line Help: Design and Evaluation. Thomas M. Duffy, James E. Palmer, and Brad Mehlenbacher. Norwood: Ablex, 1992. 260 pp. The Professional Writer: A Guide for Advanced Technical Writing. Gerald J. Aired, Walter E. Oliu, and Charles T. Brusaw. New York: St. Martin's P, 1992. 426 pp. Techniques for Technical Communicators. Ed. Carol Barnum and Saul Carliner New York: Macmillan 1993. 368 pp.

Investing time, energy, and money in a usability test pays off when the data you collect answer your questions. Who makes sure usability tests meet their information-gathering goals? The project manager, who has to be ready to solve the many problems that inevitably arise. The paper assumes the reader has taken a course on usability methods or has conducted a usability test with the assistance of a professional in the field.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>

E-mail style has received little attention from corporations and other institutions. The absence of stylistic guidelines may create problems: communicating inappropriately with some audiences, losing sight of the message purpose, or wasting company resources in other ways. To solve such problems, technical communicators can use their unique abilities to promote e-mail formats that consider the strengths and limitations of the medium in addition to the traditional concerns with audience, purpose, and content of messages.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>

Organizations such as universities and corporations are increasingly using electronic text media such as electronic mail and conferencing systems to communicate with associates. However, technical communicators currently have no rhetorical strategies to deal with these new and unfamiliar media; they must generate new strategies to communicate and persuade through electronic text. This paper discusses the characteristics of electronic text that call for new rhetorical strategies, examines how users function rhetorically in the new media, and outlines several strategies that technical communicators can use when communicating through electronic text.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>

Because usability data can be expensive to collect and analyze, it is important that you collect the data you need to answer the usability test-questions. The article describes a two-part strategy to help with this aspect of a usability study. The first part of the strategy is to investigate the questions the product team has about its product and turn these questions into well-defined usability questions. The second part is to take those usability questions and develop a data crosswalk, a framework that gives you a systematic way to decide what specific evidence you need to answer the test questions, and what data you need to collect to get that evidence.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>

Evaluation of five editions of John M. Lannon's Technical Writing (1979–1991), one of the top-selling technical writing texts available to educators today, demonstrates not only where technical communication has been, but also where it is going. Lannon's book (and his comments in an interview) begins to shed some light on how one man's textbook on technical communication responded to social conditions in the 80s.

This article describes the design and evaluation of a formal writing assessment program within a technical writing course. Our purpose in this base-line study was to evaluate student writing at the conclusion of the course. In implementing this evaluation, we addressed fundamental issues of sound assessment: reliability and validity. Our program may encourage others seeking to assess educational outcomes in technical writing courses.

This study investigates The Treatise on Fishing with an Angle from The Book of Saint Albans to determine how a fifteenth-century author approached the problem of writing accurate, technical prose on angling, a subject never before treated in a written work. The examination reveals that many of the rhetorical features are similar to the practices of modern technical writing. For example, the treatise makes a determined effort to relieve user stress about the new technology it introduces. It also makes its information easier to understand by forecasting its organization and by using common, concrete, and consistent terminology. Finally, the treatise includes illustrations that supplement the text in ways similar to modern illustrations.

Complex noun phrases, although key elements in technical writing for linguistically mature readers, also present major comprehension difficulties for others. This article establishes many important ways of paraphrasing complex noun phrases into simpler structures, and identifies the differences in meaning, style, is tone, and emphasis created by the paraphrases. Whereas many complex noun phrases at the start of the sentence can be easily paraphrased, those at the end of the sentence or embedded within the sentence present greater challenges. Similarly restrictive post-modifiers are easier to paraphrase than those that define. The principles are applied to a short legal text.

Not along ago, I received a call from a colleague who teaches technical writing, among other things, in the department and university which gave our field John Mitchell, one of the founders of the Society for Technical Communication and an early definer of our field. My colleague wanted to know how my former department would value, in terms of tenure and promotion, a book on Boston Harbor nautical matters. His department did not value it at all, and unfortunately, neither would have mine. It is this experience, which is too often common to technical communication scholars, that prompts the question in this article's title.

This article is a bibliographical essay on the history of business and technical writing based on a survey of over 200 articles and books that demonstrate not only the quality and quantity of recent publications in this field but also the wide opportunities it offers for future research. The studies in the article and bibliography are grouped into 13 categories according to historical period (from ancient and classical times through the twentieth century), national origin, and (for twentieth-century studies) subject of investigation. The article concludes with suggestions about further research in the history of business and technical writing.

Two widely disseminated approaches impose reductive boundaries on ethnographic research by privileging one context of meaning over other essential contexts. The first, emphasizing statistical validity, privileges the research community by recommending that the ethnographer's data analysis via coding agree with that of other raters from the research community. The second asserts that the ethnographer who comes closest to validity comes closest to presenting only the subject's point of view. Ethnography, however, comprises four essential, overlapping contexts: the phenomenal context (that which is observed/recorded), the site's cultural context (the subjects' outlook), the research community context, and the researcher's interior context, shaped by experience and education. Each of the four vantages has dominating tendencies, but if one does dominate to the exclusion of others, the reductive result is data-centered, thin description; subjects-centered groupthink; research community-centered groupthink; or researchercentered solipsism. Although all contexts of meaning are important, none should fully eclipse the others.

In response to the above-titled paper by M. Markel (see ibid., vol.36, no.2, p.81-6, June 1993), which clarified the philosophical issues that accompany the ethical aspects of the engineering profession, the commenter attempts to take the basis for ethics another step.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>

Cues to text structure have been proposed to operate a number of different levels and it has been suggested that lower-level factors (e.g., word decoding) are more critical to reader performance than are higher-level factors (e.g., paragraph and text structure). The current study involved presenting texts in their base form and with cues to coherence at two levels—at the word and paragraph level—removed. These manipulations were performed on technical texts at two levels of familiarity and were presented to technical readers. Tests of recall, recognition, and problem-solving revealed that while removal of cues to local coherence did produce reliable decrements in reader performance, more dramatic effects occurred when both types of cues were removed. Results are discussed in terms of their relevance to questions of information design.

Rhetorical voice is rarely discussed in business, professional, or technical communication textbooks, despite its strategic importance in aligning writer and audience so that persuasion can occur. This article identifies those aspects of the rhetorical situation that shape voice and presents a heuristic that writers can use to identify the components of voice and to construct their personae.

Most discussions of disciplinarity start by claiming an emerging group as constituting a discipline or a profession and authorizing that group by locating appropriate research foci, programs for graduate education and undergraduate certification, professional societies, and central professional meetings. Our discussion examines the field of professional writing, focusing not so much on defining it as a discipline as on working out its curricular geography, an activity that will affect its status in both academy and industry. To that end, we explore the status of professional writing within the department of English by (a) briefly examining the problem of defining professional writing; (b) reviewing several theoretical positions within English that have provided a status for professional writing—literature, rhetoric/composition, business and technical writing—to expose the competition for control of the term and to surface the implications of accepting these various groups on their own terms; and (c) considering the curricular status to which professional writing might aspire by sketching a geography that positions professional writing in a new space within English.

Experiential learning theory provides a theoretical foundation for studying technical communication internships. This study explores, through the perspective of the experiential learning cycle model developed by David Kolb, internships in technical communication. Participants in technical communication internship experiences were asked to provide, from their different perspectives, information that described the experience. Program directors, industrial supervisors, and student interns provided different views of what they had experienced, illustrating that most had entirely different perspectives on their level of participation in creating, supervising, and evaluating this form of educational experience. Besides describing technical communication programs in the United States more comprehensively, the results of this study raise questions about how the respondents perceived their experience and how the “reality” of these perceptions often conflict. When these findings are explored within the epistemology conceptualized by Kolb's experiential learning theory, a framework is established for more systemic procedures and standards that will enhance the internship as a credible learning experience.

Although assessment has been the focus of many recent discussions about our technical communication programs, little work has been done to outline the kinds of issues we should address in a valid assessment. In this essay, the author notes the kinds of assumptions and ensuing questions that will surround a thorough assessment of our programs, classes, teachers, and students.

Recent advances in computer technology make networking an essential skill for the technical communicator. Particularly, the development of local, national, and international computer networks has created a collaborative writing environment. At the heart of the Internet network is the UNIX operating system. The open architecture of UNIX makes it a superior tool for collaborative writing, in the classroom, across the campus, or internationally. Central to the open system is UNIX's mode of allowing users to set file access permissions, restricting some files while allowing others to be open to the public.