<para xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> Standard in many professional communications classrooms is the teaching of the general business letter and sometimes, more specifically, the complaint letter. This tutorial draws upon the scholarly research from professional communication, education, and business to address the methods of how to teach a response-to-complaint letter. I recommend a theory-based tutorial for the undergraduate professional communication classroom. This tutorial complements existing teachings on standard form-letter writing and could serve as a supplemental component to a marketing or management course. </para>

Effective Grading: A Tool for Learning and Assessment in College, 2nd ed. Barbara E. Walvoord and Virginia Johnson Anderson San Francisco: Jossey-Bass, 2010. 255 pp. A Guide to College Writing Assessment Peggy O’Neill, Cindy Moore, and Brian Huot Logan: Utah State University Press, 2009. 218 pp. Organic Writing Assessment: Dynamic Criteria Mapping in Action Bob Broad, Linda Adler-Kassner, Barry Alford, Jane Detweiler, Heidi Estrem, Susanmarie Harrington, Maureen McBride, Eric Stalions, and Scott Weeden Logan: Utah State University Press, 2009. 167 pp. Teaching and Evaluating Writing in the Age of Computers and High-Stakes Testing Carl Whithaus Mahwah, NJ: Erlbaum, 2005. 169 pp. Composition in Convergence: The Impact of New Media of Writing Assessment Diane Penrod Mahwah, NJ: Erlbaum, 2005. 184 pp.

Reviewed are: Two Million Minutes, Directed by Chad Heeter, Reviewed by Eric BatemanOriginality, Imitation, and Plagiarism: Teaching Writing in the Digital Age, Edited by Caroline Eisner and Martha Vicinus, and Who Owns This Text? Plagiarism, Authorship, and Disciplinary Cultures, Edited by Carol Peterson Haviland and Joan A. Mullin, Reviewed by Benie Colvin Basic Writing in America: The History of Nine College Programs, Edited by Nicole Pepinster Greene and Patricia J. McAlexander, Reviewed by Kathrynn Di Tommaso

This essay describes a pedagogy designed to re-place literature in research-based writing courses without sabotaging the primary purpose of such courses, teaching studentsto find personally and culturally important questions and to report their answers in documented academic writing.

This article reports a study of one high school senior’s process of academic bullshitting as she wrote an analytic essay interpreting Shakespeare’s Much Ado about Nothing. The construct of bullshit has received little scholarly attention; although it is known as a common phenomenon in academic speech and writing, it has rarely been the subject of empirical research. This study is comprised of a protocol analysis of one writer as she attempted to produce an academic essay on a topic in which her understanding of the play’s content was insufficient for the task of producing the essay. The coding system identified subcodes within the major categories of content, genre, and process that enabled the researchers to infer what is involved in academic bullshitting. The analysis found that, in the absence of sufficient content knowledge, a writer familiar in discourse conventions may employ knowledge of the genre of academic writing and processes for producing generic features to create the impression that her content knowledge is adequate. The study concludes with a discussion of the phenomenon of academic bullshitting and its implications for teaching and learning academic writing.

This interview traces Burns's transition from military officer to professor, provides insight for junior scholars in computers and composition, and seeks connections among military training, artificial intelligence, and teaching with technology.

Abstract  Hidalgo County, Texas, is one of the poorest in the country. The population in the Lower Rio Grande Valley is 85% Mexican-American. Underprepared for college and juggling full time jobs, their own children, and sometimes dysfunctional extended families, students often do not expect to succeed. I recently taught a Creative Writing course which applied writing projects to social problems. This paper looks at the work of the course, the pedagogy applied, student and teacher reflections, and lessons learned through the lens of class, oppression, and power and argues that these elements ought always be a component of service learning education.

This article argues small departments are ideal laboratories for innovative structures of collaboration. Beginning with the smallest nit—an individual teacher “collaborating with herself” to mine good ideas from one course to another, and graduating to larger and more ambitious structures of collaboration—team- teaching, service- learning, performance and interdisciplinary syllabi, and courses taught between campuses and across the globe—Moffat shows how deliberate collaboration can yield more from less. Using examples from colleagues' work in small departments at Dickinson College, Moffat suggests how creative collaboration can expand pedagogical methods, increase student diversity and demand for a range of courses, establish interdisciplinary communities, and widen the curriculum.

In Scholarship Reconsidered: Priorities of the Professoriate (1990), Ernest L. Boyer challenged the prevailing belief that the most significant work of higher education involved research and publication. Calling for new categories of scholarship—including the activities of discovery, integration, application, and teaching—Boyer emphasized the need for a more complete and pluralistic understanding of the academy, one curiously consistent with the aims of a Christian liberal arts college. As one who teaches English at such a place, I possess a composite of beliefs regarding my profession and my institution—beliefs not perceived as compatible by some. This essay is an examination of these beliefs and how they, in fact, interface. In the English department at Wheaton, our primary educational aim proves to be different from that of a public university: the formation of whole and effective human beings through imitatio Christi, the pedagogic integration of Christian faith and humanistic learning. Eschewing indoctrination and superficial biblical belief, we require students to engage controversial theoretical perspectives and difficult life questions, resulting in the freedom for self-critical participation in a community, a language, and a Book. This exposition concludes with a consideration of belief versus bullshit, advocating Michael Bérubé's approach for “critical pluralism.”

This forum essay explores a collaboration between a teacher and a book. Combining autobiography with teaching notes about a variety of colleges (the writer held adjunct appointments in six colleges in fifteen years before joining the Keene State College faculty), the article claims Scholes, Comley, and Ulmer successfully show how to teach college students difficult texts and critical thinking through imitating language and forms drawn from wide-ranging models. In so doing, students realize how ideas circulate between popular and high culture, and how literary texts inform one another. Though some deem writing by Erving Goffman, Roland Barthes, and Jacques Derrida, however important for understanding current critical debates, too difficult for entering students, let alone their instructors, Dizard says Text Book “teaches well.” Quoting from student papers for proof, Dizard shows that advanced as well as uncertain students can and will master difficult material, provided the teacher is willing—-and brave enough—to learn anew.

“Centers and Peripheries” introduces the two goals of Pedagogy's special issue: to investigate what might be possible in the small college department as well as to suggest how these possibilities might inspire comparable intellectual work in other professional and institutional contexts. The article surveys a selection of published writing produced within the small college department and points to the practices of smaller institutions and departments in which faculty and students collaborate and envision scholarly and creative activities within the mission and values of a particular institution. It suggests that if the current traditional conception of the discipline has rendered a great deal of the work of the profession invisible, then it would make sense to talk more about what our colleagues are actually doing outside the doctorate-granting institution. The article concludes that representing more fully what we do will require us to move beyond general claims for teaching as a form of scholarship and away from decontextualized arguments about the value of teaching.

Opening a window on a small department in a medium-sized comprehensive Catholic university, this essay describes how the Marywood English department has wrestled with the challenges of a changing institutional culture, one that has moved from an emphasis on teaching and service to one focused on teaching and publication. The department's response has been a rededication to its long-standing commitment to quality instruction and service.

In 1998, Stuart McDougal was recruited by Macalester College to create a new English department to replace one that had been decimated by a series of retirements. McDougal accepted the challenge and immediately confronted a series of questions: What should the curriculum of a liberal arts English department look like at the end of the twentieth century and the beginning of the twenty-first? Who should be hired and what should they teach? How should one balance teaching and scholarship at a liberal arts college? What lessons could be drawn from experience at a large research university for the very different environment of a small liberal arts college? McDougal addresses these questions (and more) in his essay, “The Remaking of a Small College English Department.”

In an advanced technical and professional writing course, a pair of in-class exercises integrates the teaching of teamwork with other class topics of project management and observation-based research. The first exercise introduces teamwork in a positive way, by raising awareness of strategies for solving problems successfully. The second exercise follows up on the first, focusing on assessment of problem-solving teamwork. The pair of exercises is memorable and effective, showing students in an engaging, thought-provoking way that they have control and responsibility for the success of their teamwork. The materials for conducting the exercises, provided here, encourage reflection and discussion.

What's becoming of the history of composition? In previous decades we generally spoke in terms of “rhetoric and composition,” with “composition” understood to be about the teaching of writing. Hist...

Abstract In this essay we explicate notions of technology, self, and writing imbricated in new media responses to the Virginia Tech shootings. In our analysis we bring a consideration of affect and the normalization of emotional responses to bear on "aftermath texts" (online commentary on the shootings and on Cho's writing itself). We ultimately argue for a greater awareness of subjectivity and affect in our disciplinary and pedagogical explorations and narrations of technology. Notes 1We thank our RR peer reviewers Shawn Parry-Giles and Shane Borrowman for their insightful feedback as we worked on this essay. 2It is a sad reality that neither the Virginia Tech tragedy nor the human response to it is unique. Cell phones, texting, and amateur video have played a role in every major disaster since the technologies became readily available. Dylan Klebold and Eric Harris, for example, documented their plans for Columbine on videotapes, a number of which were found in Harris's bedroom after the massacre, and there are, literally, terabytes of digital archiving and commentary on 9/11, Hurricane Katrina, the 2004 tsunami in southeast Asia, the 2005 London subway bombings, and roadside ambushes in Iraq and Afghanistan. Our profession and others have responded to trauma and its implications for our work: Witness Shane Borrowman's 2005 collection Trauma and the Teaching of Writing; the 2004 two-volume issue of JAC focused on "Trauma and Rhetoric"; online discussions on the WPA listserv about using writing and the composition class to respond to institution-wide tragedies; and, of course, the burgeoning field of trauma studies. Indeed, the sad, simultaneous proliferation of technology and tragedy has offered much evidence of the epistemelogical power of writing; to write is to make sense, even if what we write about is, finally, senseless. 3See CNN.com for more information about the Columbine shooting and the shooters' use of video and other technology: http://archives.cnn.com/1999/US/12/12/columbine.tapes/index.html 4Dissenting views on the blogsite appeared scattered throughout the postings: 5Certainly, like many of our colleagues in English and writing studies across the country, we sympathized with our colleagues at Virginia Tech and understood that writing and literature courses would be among the primary places—given their size and the humanist content and subjects frequently taught in them—in which students (and faculty) would want to process such a terrifying and tragic experience. We also understood that Cho's status as an English major, and the fact that both his print and video texts were held up as objects of scrutiny and even as "explanations" for his behavior, demanded an accounting of the connections between violence, writing, and subjectivity. We know we are not alone in our continuing horror in response to that April morning in Virginia. We wonder, again, how we as a culture might prevent such violence, and we are keenly aware of the fundamental inability of academic texts to respond to such a tragedy. We thus offer this essay as an exploration of yet another explosive instance of what Lynn Worsham famously called "pedagogic violence." Indeed, such tragedies as the Virginia Tech murders pose seemingly unanswerable questions: Why would someone do such a thing? What kind of person is capable of killing so many others? What must his sense of self, his interior life, have been like? And how have his actions changed the interior and communal lives of others? Such questions cut to the heart of subjectivity, and they were frequently debated through a wide variety of electronic media. At the same time, such questions evoked Worsham's exploration of pedagogic violence in "Going Postal: Pedagogic Violence and the Schooling of Emotion." Many of us wanted, as Worsham writes, to "be comforted by the view that violence is the unfortunate result of individual pathology" rather than an outlaw response to regimes of affect that are the "primary and most valuable product" of late consumer capitalism" (219). To some great extent, Cho's behavior up to and including his multiple murders offers us that comfort. It also points to larger issues of systemic violence, to the relative ease of gun possession, to institutional inabilities to prevent violence, and so forth, in ways that removed that comfort for us almost immediately. 6Some of our previous work has touched on this idea; specifically, see Jonathan's Digital Youth: Emerging Literacies on the World Wide Web, which examines students' development of rhetorical savvy in the design of websites for a variety of purposes—personal, communal, and even political.

<para xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> A major challenge in engineering education is to prepare professionals for communicating well in writing and speaking, using appropriate technologies, within professional contexts. Communication in the global engineering world includes collaboration on cross-functional teams, virtual-project team management, and writing for multiple, complex audiences. This tutorial discusses how one small engineering school has integrated technical communication teaching and assessment throughout the curriculum with demonstrated success. The integrated curriculum, formative and summative assessments, and real-world contexts offer one model to address growing communication challenges. </para>

Technical communication consultants steeped in conventional academic notions of writing pedagogy may encounter different assumptions about the nature of writing and the significance of grammar in writing instruction when they consult with professional engineers. This paper examines historical, theoretical, and practical reasons for these sometimes contradictory beliefs and traces the authors' efforts to reconcile these differences while planning and conducting a writing seminar for an engineering firm. A strong emphasis on grammar and mechanics can lead to numerous benefits, including a stronger sense of shared purpose between consultants and engineers and a point of entry into additional conversations about institutional writing practices and writing environments.

An Introduction to Game Studies: Games in Culture, by Frans Mäyrä Reviewed by John Reilly Lazy Virtues: Teaching Writing in the Age of Wikipedia, by Robert E. Cummings Reviewed by Kip Strasma

Teaching the Holocaust in a first-year writing course using photographs of the Shoah as a primary resource authorizes students to engage in research and writing that provides a place of empathetic, dignified witnessing for those who were denied the possibility of realizing the lives they were meant to live.

This article presents a consideration of how students’ existing information-seeking behaviors affect traditional methods of teaching library research in first-year writing courses and offers an alternative method that uses both library and popular Internet search tools.

First-year composition students engage with visual rhetoric via interpretation and analysis through a trip to a local art museum for the first essay assignment and through an exploration of photography for the second essay assignment.

In this article, I present a qualitative analysis of third graders’ experiences with a unit from their district-mandated commercial reading curriculum in which the children made strong connections between a fictional account of a Depression-era farm family’s economic hardships and their own 21st century lives in a city with one of the highest childhood poverty rates in the United States. The language of the curriculum revealed class-privileged assumptions and an instrumental, competency-based approach to literacy that provided no official space for resonance between reader and text around the issue of poverty. Employing depth hermeneutics, a form of critical discourse analysis, I discuss analyses of three texts: the literature selection, the children’s written responses, and the teacher’s edition for that unit. Implications for research and practice include the importance of analyzing complex interactions between curriculum, policy, and the material realities of children’s lives; the need to hold commercial curricula accountable for recognizing and engaging the experiences of children living in poverty; and the academic and moral imperative to include the lived knowledge of students and the emotional dimensions of response in what counts as successful literacy engagement.

The objective of this paper is to use psychoanalytic theory to examine how attempts at critical teaching in two English as a Second Language (ESL) classrooms related to changes in student subjectivity. The research critiques critical pedagogical assumptions regarding transformation and empowerment through a Lacanian perspective. More specifically, the persistent problem in critical pedagogy research “that it does not explore the effect of critical practices on student actions and beliefs” is examined. Based on a two-year study in ESL classrooms in the Southwestern U.S., this report uses case studies to outline types of changed comportments, or microtransformations, that students exhibited. Microtransformations are defined as instances in which small events triggershifts in student practice and consciousness in ways that counter critical pedagogical narratives but are consistent with Lacanian theoretical perspectives.

The 2009 Alan C. Purves Award Committee is pleased to announce this years recipient, Rebecca Black, for “Online Fan Fiction, Global Identities, and Imagination,” which appeared in the May 2009 issue of Research in the Teaching of English.

The Exemplar Award is presented to a person who has served or serves as an exemplar of our organization, representing the highest ideals of scholarship, teaching, and service to the entire profession. This is the written version of the acceptance speech Victor Villanueva gave at the CCCC meeting in San Francisco on March 12, 2009.

The purpose of this study was to explore the influence of professional development at a site of the National Writing Project (the Tampa Bay Area Writing Project), on student writing achievement. Student writing samples were collected at the beginning, middle, and end of the school year from 22 classes of students in grades 3-12. Statistical analysis, using Repeated Measures ANOVA, of a stratified random sample of papers from each class, revealed significant differences between students in classrooms of writing project trained teachers and students in classrooms of closely matched control group teachers, with students in treatment group classrooms demonstrating higher writing achievement at the end of the year. Effect sizes for the treatment group were consistently higher than those of the control group. Significant differences were not in evidence until April, two months after the state writing assessment, following which the teachers had changed their practices from a prior focus on test preparation. Results from statistical analysis and teacher interviews suggest that the pressures and requirements which educators and legislators believe will improve writing performance may actually impede teachers from doing their best work, and consequently, the students from achieving their best writing performance.

In setting forth the intended philosophy of the eSphere column, the column’s editor introduces what is possible in the teaching of writing in today’s technological climate as compared to the much less connected era when he started teaching several decades ago. At that time, computers were viewed as tools supporting behaviorist and algorithmic training philosophies, whereas current perspectives regard them more as adjuncts to constructivist and connectivist methodologies, and where writing is concerned, as a means of promoting authentic communication enhanced by social networking. Technology is now seen to facilitate most aspects of each step of the writing process. The eSphere column intends not only to document developments along these lines and to shed light on their impact on teaching writing, but to foretell them, following and extrapolating the trends and paradigm shifts as teaching practitioners utilize and adapt the affordances inherent in modern technologies. The column aims to encourage teachers to experiment and become familiar with the new tools and the most appropriate methodologies for their use. It is hoped that the eSphere column will become part of the conversations among teachers promoting informal learning with one another, which in subsequent stages can be applied with transformative effects in classrooms.

The teaching and learning of writing was examined in ten diverse K-12 schools in which all of the students in one or more classrooms had individual access to laptop computers. Substantial positive changes were observed in each stage of the writing process, including better access to information sources for planning and pre-writing; easier drafting of papers, especially for students with physical or cognitive disabilities that made handwriting laborious; more access to feedback, both from teachers, who could read printed papers much more quickly than handwritten ones, and, in some schools, by automated writing evaluation programs; more frequent and extensive revision; and greater opportunities to publish final papers or otherwise disseminate them to real audiences.

Most writing teachers make use of pens/pencils or computers as a tool to provide their students with written feedback. This article recommends a range of feedback modes for writing teachers, including (1) pen-and-paper, (2) insert comment/track change (giving comments by deleting and adding), and (3) insert audio (recording your voice). Advantages and disadvantages of each feedback mode, based on teacher’s observation as well as students’ preferences, are discussed to help writing teachers consider how different commenting modes might facilitate their feedback process.

This article describes an action research project conducted at two public schools in an urban center in the province of New Brunswick in eastern Canada. The project involved the development of and experimentation with a model for the instruction of writing (ÉCRI – écriture cohérente et raisonnée en immersion) at both the elementary and middle-school levels. Research questions focused on gaining insight into best practices for teaching writing through practitioner dialogue in professional learning communities (PLCs), classroom observation and videotaping, teacher reflections, and stimulated recall. The data gathered were analyzed to determine similarities and differences between the implementation of the model in elementary and middle school settings as well as second-language and first-language learning contexts. Results of the study demonstrate the applicability of this multi-phase model at both levels and in both learning environments and the adaptations necessary to meet the needs of learners in these contexts.

This is the inaugural issue of a journal, Writing & Pedagogy, that seeks to provide a new forum for discussion and dissemination of knowledge focused on both writing and the teaching of writing. It is innovative in being both international in scope and in spanning across all levels of education, from K-12 through doctoral level. The journal aims to provide information and stimulate conversations that can advance the theory and practice of writing pedagogy in first-and second-language environments by revealing similarities and differences in the practices and concerns regarding writing and the teaching of writing across different contexts and educational systems. The journal solicits submissions in the categories of essays, research reports, pedagogical reflections, discussions of technology, and book reviews. Although the primary focus is on the teaching of English writing within formal education, the journal welcomes articles on writing outside of English education, such as the teaching of writing in other languages, the writing needs of specific workplace contexts, and issues of a theoretical or practical nature involving the nature of writing or research on writing.

Advances in technology, such as the word-processor, have long supported the pedagogy of composition. However, in the Internet environment a variety of electronic tools and multimedia can further enhance best practices in teaching writing: the integration of reading and writing, recursive drafting, targeted grammar and vocabulary study, peer review, and publication.

This article interrogates the meaning of multiculturalism in literary study today, exploring a shift in focus from student-centered to subject-centered course work. It questions how teaching will be affected by efforts to roll back exploitative employment practices like part-time and non-tenure-track appointments.

The article examines the significance of lore in creative writing pedagogy discourse, the problem posed by the historical distinction between teaching craft and drawing out talent in workshops, and the role of social identity as it is rejected, theorized, or ignored in discussions on teaching creative writing. Taking into account students' subjectivity as also constituted by the dynamics of collective identities such as those suggested by the terms gender, race, ethnicity, and so forth, the essay offers examples of workshop strategies that encourage dialogic voicing.

Outcomes assessment is necessary in higher education partly because it can counteract courseocentrism, the assumption teaching naturally occurs in isolated classrooms that leave teachers knowing little about one another and that leave students vulnerable to confusingly mixed messages as they go from course to course and subject to subject.

In this article we focus on new methods of multimodal digital research and teaching that allow for the increasingly rich representation of language and literacy practices in digital and nondigital environments. These methodologies—inflected by feminist research, new literacy studies, critical theory, and digital media studies—provide teacher-scholars a promising set of strategies for conducting research and for representing students' work and our own scholarship in digital contexts.

Teaching narrative as rhetoric is a powerful pedagogical approach, because it connects students' experiences as readers with their work in the classroom. As an analysis of Time's Arrow shows, the approach provides a valuable way to access—and assess—the cognitive, affective, and ethical dimensions of readerly experience.

This article characterizes the first ten volume years of From the Classroom (FTC), one of three featured columns in Pedagogy. FTC articles, like other Pedagogy articles, showcase the work of scholars representing different ranks, subdisciplines, and institutional levels; unlike regular articles, FTC articles tend to be just 500 to 3,000 words. FTC authors, then, are challenged to raise a specific question or phenomenon by placing it momentarily within a larger theoretical, historical, and conceptual framework. Brockman groups most FTC articles into nine categories: Minding the Margins; Honoring Creative Nonfiction; Understanding Class, Culture, Gender, and Race; Mentoring Preservice Teachers; Incorporating Technology; Constructing Academic Arguments; Teaching Non-English Majors; Highlighting Effective Methods; and Showcasing Subdisciplines.

Reviewed are Academic Charisma and the Origins of the Research University by William Clark; Buying into English: Language and Investment in the New Capitalist World by Catherine Prendergast; How the University Works: Higher Education and the Low-Wage Nation by Marc Bousquet; and Inside the Teaching Machine: Rhetoric and the Globalization of the U.S. Public Research University by Catherine Chaput.

The Microreview feature is intended to present a series of condensed reviews of online work by an invited scholar. By providing an informed perspective chosen by the reviewer, readers can not only find out about this type of online work, but begin to understand how the online work may be relevant to their own scholarly and teaching practices.