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657 articlesFebruary 2019
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Researching Writing Program Administration Expertise in Action: A Case Study of Collaborative Problem Solving as Transdisciplinary Practice ↗
Abstract
Theorizing WPA expertise as problem-oriented, stakeholder-inclusive practice, we apply the twenty-first-century paradigm of transdisciplinarity to a campus WID Initiative to read and argue that data-driven research capturing transdisciplinary WPA methods in action will allow us to better understand, represent, and leverage rhetoric-composition/writing studies’ disciplinary expertise in twenty-first-century higher education.
January 2019
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“An Open Mesh of Possibilities”: Engaging Disability Studies as a Site of Activist and Leadership Possibilities by Stephanie K. Wheeler ↗
Abstract
This article offers a case study of the development and implementation of a free activist and leadership course for members of the community planning on running for elected office. The article describes how the course was developed, including an explanation of the partnership between the Latino Leadership Institute (LLI) and the University of Central Florida’s… Continue reading “An Open Mesh of Possibilities”: Engaging Disability Studies as a Site of Activist and Leadership Possibilities by Stephanie K. Wheeler
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Strong, Black, and Woman: Examining Self-Definition and Self-Valuation as Black Women’s Everyday Rhetorical Practices by Ronisha Browdy ↗
Abstract
Drawing from a larger qualitative research project focused on Black women’s naming practices, I consider how Black women employ Black feminist consciousness practices of self-definition and self-valuation to name, define, and describe their identities. Given the complex history and popularity of the Strong Black Woman (SBW) image within public and private discourses, I focus on… Continue reading Strong, Black, and Woman: Examining Self-Definition and Self-Valuation as Black Women’s Everyday Rhetorical Practices by Ronisha Browdy
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Reaching Backyards and Board Rooms: Strategies for Circulation that ‘Change the Conversation’ by John J. Silvestro ↗
Abstract
Through a case study of a community organization, The Women’s Fund of the Greater Cincinnati Foundation, I present a new framework for circulation strategies. The organization composed and distributed research reports on the gendered inequalities in their local economy, which they aimed to circulate locally. However, they encountered local publics that often resisted discourse on… Continue reading Reaching Backyards and Board Rooms: Strategies for Circulation that ‘Change the Conversation’ by John J. Silvestro
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“Reciprocity and Power Dynamics: Community Members Gradings Students” by Jessica Shumake & Rachael Wendler Shah ↗
Abstract
This article explores the dynamic practice of inviting community members to grade college students on their work in community-engaged partnerships. The authors articulate theories of writing assessment with theories of reciprocity to argue that community-based student evaluations can be a valid and ethical form of assessment, and discuss a case study in which local youth… Continue reading “Reciprocity and Power Dynamics: Community Members Gradings Students” by Jessica Shumake & Rachael Wendler Shah
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Rhetorical Silence and Republican Virtue in Early-American Public Discourse: The Case of James Madison’s “Notes on the Federal Convention” ↗
Abstract
ABSTRACT This essay examines the role of “rhetorical silence” as a part of the theorizing about character in the early American republic. The case study concerns James Madison’s deliberate and continuous rhetorical silences about the comprehensive notes he took at the Federal Convention in Philadelphia in 1787. I argue that Madison’s rhetorical silences regarding his notes illustrate the shifting discourses of republican and liberal notions of virtue in the early-national period of the American republic.
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Abstract
This case study is based on a research through design project (RTD) that focuses on a technical communication video of the live-action format. It investigates the usability and design-implications of a live-action how-to video, by means of analyzing user-centered data such as YouTube analytics data, usability, and comprehension assessments. In the study, four key live-action video affordances are identified: verifiability, comparability, recordability, and visibility. The identification of these affordances when related to the users’ assessments resulted in several design implementations that would warrant sought-for communication efficacies. Findings show that some assumed efficacies appear to be mitigated by the complexity and the density of the video information. One implication of this is that the implementation of conventional video editing techniques and the addition of on-screen text that serve to make content briefer and more concise into instructional live-action videos requires the technical communicator’s careful consideration.
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Abstract
Proposals are ubiquitous documents with challenges beyond the writing task itself, such as project management, strategic development, and research. Reporting on proposal instruction research in other fields and the results of an interview study with proposal writers, this article argues for a shift in how proposals are taught and conceptualized. By coaching students on the wide range of rhetorical practices that proposals require rather than how to produce proposal documents, technical and professional communication instruction can better prepare future communicators to manage and produce competitive proposals and more actively participate in these important efforts in the community, industry, and academy.
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Teaching Public, Scientific Controversy: Genetically Modified Mosquitoes in the Technical Writing Classroom ↗
Abstract
The release of genetically modified mosquitoes in the Florida Keys is part of a public health initiative to limit the spread of infectious disease. The local debate over this proposed action provides a current case study of a public, scientific controversy in which citizens and officials disagree about what is best for the community. The case study challenges technical writing students to consider complex cultural circuits, or networks, that comprise a specific controversy. The students analyze the rhetorical situation, create new content that contributes to the ongoing discussion, and learn about audience through usability testing their multimodal projects.
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Testing the Test: Expanding the Dialogue on Technical Writing Assessment in the Academy and Workplace ↗
Abstract
The small amount of work on workplace writing assessment has focused almost entirely on student readiness for professional writing or included case studies of employer expectations for new writers. While these studies provide insight into current pedagogies for technical writing and writing instruction in general, the main conclusion to be drawn from them is the unsatisfactory number of recent graduates who display workplace readiness. In this article, we explore writing assessment research in both the academy and the workplace and attempt to identify ways in which the academy’s assessment practices lead, lag behind, or simply differ from writing assessment in the workplace. This comparison will serve to identify not only where the academy might improve pedagogy in its curriculum for technical communication in order to best prepare students for workplace writing but also where the workplace might learn from the academy to improve its own hiring and training procedures for technical writers. In this case study, we used Neff’s approach to grounded theory to categorize rater feedback according to a ranking system and then used statistical analysis to compare writer performance. We found that the direct test method yields the most predictive results when raters combine tacit knowledge with a clearly defined rubric. We hope that the methods used in this study can be replicated in future studies to yield further results when exploring workplace genres and what they might teach us about our own pedagogical practice.
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Digesting Data: Tracing the Chromosomal Imprint of Scientific Evidence Through the Development and Use of Canadian Dietary Guidelines ↗
Abstract
The Eating Well With Canada’s Food Guide (CFG), which represents Canada’s official dietary guidelines, is designed to address high rates of obesity and diet-related chronic disease in Canada. This article presents a qualitative study of the social and ideological actions that the CFG performs. The study draws on the concepts of antecedent genres and uptake from rhetorical genre studies, applying them in a multimodal analysis of the CFG and interviews with the CFG’s producers and registered dietitians (RDs) who work with vulnerable populations. Findings reveal that scientific representations play a profound role in the social and ideological actions that the CFG performs. The author demonstrates how representations of scientific evidence from nutrition science, as exemplified in the concept of the Food Guide Serving, are taken up by the CFG and, in turn, how these scientific representations influence RDs’ use of the CFG and dominate, rather than facilitate, discussions about healthy eating. The study suggests that the CFG, instead of being an enabling resource, is a limiting document: It limits who can make healthier food choices and how such choices can be made.
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Compressing, Expanding, and Attending to Scientific Meaning: Writing the Semiotic Hybrid of Science for Professional and Citizen Scientists ↗
Abstract
Drawing on a text-based ethnography of digital writing in a biology laboratory, this article examines the text trajectory of a scientific manuscript and a scientific team’s related writing for public audiences, including for citizen scientists. Using data drawn from texts, observations, interviews, and related artifacts, the author examines how scientists conceptualize and adapt their multimodal writing for specialized scientific audiences as well as lay audiences interested in the work of scientific inquiry. Three concepts— meaning compression, meaning expansion, and meaning attention—were used to analyze the multimodal strategies that scientists employ when composing for different audiences. Findings suggest that while scientists often restrict their writing practices to meaning compression to maintain the values and conventions of scientific genres, they also sometimes deploy a wider range of multimodal strategies when writing for nonspecialist audiences. These findings underscore the complex rhetorical environments scientists navigate and the need to support emerging scientific writers’ development as versatile writers able to adapt varied multimodal strategies to diverse rhetorical and epistemic goals.
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How Do Online News Genres Take Up Knowledge Claims From a Scientific Research Article on Climate Change? ↗
Abstract
The Internet has helped to change who writes about science in the news, how news is written, and how it is taken up by different audiences. However, few studies have examined how these changes have impacted the uptake of scientific claims in online news writing. This case study explores how online news genres take up knowledge claims from a research article on climate change over a period of one year and shows how shifting boundaries between rhetorical communities affect genre uptake. The study results show that online news writers predominantly use the news report genre to cover research findings for 48 hours, after which they predominantly use the news editorial genre to engage these findings. Analysis suggests that the news report genre uses the press release and the article abstract as intermediary genres, but the news editorial uses only the abstract. I argue that the switch between genres repositions the scientist, the journalist, and the public epistemologically, a reorientation that favors uptake in news media outlets supporting action to mitigate climate change and its effects.
December 2018
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Abstract
Drawing on our experiences with qualitative research involving health and medical topics to which we have a personal connection, this dialogue asks scholars in RHM to consider key methodological issues in embodied research by exploring: the choice to take up inquiries with which we have personal connections; the ethics of representation within these projects; and determining if, how, when, and to what degree we should reveal these connections in the research write-ups themselves. Our conversation is characterized by a “heuristic orientation”—defined as intuitive, creative, and generative. We conclude by offering a heuristic tool for researchers to use as they make crucial decisions in embodied research in RHM.
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Abstract
The interrelation of scientific and aesthetic visual norms employed in anatomic sculptures opens novel and effective persuasive registers in debates around bodily autonomy. Using Damien Hirst’s installation The Miraculous Journey as a case study, this study posits that these visual representations of reproduction signify beyond the body, demonstrating the ways that pregnancy and childbirth embody political, national, and cultural possibilities. Tracing the sculptures’ adoption as evidence by anti-abortion activists in United States debates over abortion care, this article argues that the liminal disciplinary site of the sculptures makes them uniquely effective in humanizing the fetus. While there is a growing body of work examining the rhetorical function of visualizing technologies in medical practice, there is little work on the function of such images in public culture. This article responds to calls from rhetoricians of STEMM for further examination of science’s visual rhetoric, as well as greater engagement with non-expert rhetorics of science.
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Abstract
The Internet is a critical eHealth/eGovernment information source, and the U.S. Department of Veterans Affairs operates the United States’ largest integrated health care system. This case study used machine-based accessibility testing to assess accessibility for 116 VA Medical Center websites, based on U.S. Section 508 standards and international WCAG 2.0 guidelines. While we found accessibility issues on each website analyzed, problems were generally limited. Notable exceptions included PDF accessibility and fixed-text sizes. The study’s results offer implications for practitioners (accessibility problems likely overlooked and ways to check accessibility) and educators, particularly the need to better integrate accessibility into the curriculum.
November 2018
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“What If We Were Committed to Giving Every Individual the Servicesand Opportunities They Need?” Teacher Educators’ Understandings,Perspectives, and Practices Surrounding Dyslexia ↗
Abstract
Educators and researchers from a range of fields have devoted their careers to studying how reading develops and how to support students who find reading challenging. Some children struggle specifically with learning to decode print, the central issue in what is referred to as dyslexia.However, research has failed to identify unique characteristics or patterns that set apart students identified as dyslexic from other readers with decoding challenges. Nevertheless, an authoritative discourse that speaks of a definitive definition, a unique set of characteristics, and a specific form of intervention saturates policy and practice around dyslexia, and teacher educators are under increasing pressure to include this state-sanctioned information in their classes. Literacy educators’ experiences teaching reading in schools and preparing literacy professionals can add valuable perspectives to the conversation about dyslexia; however, currently their voices are largely silent in conversations around dyslexia research, policy, and practice. The current research was designed to address this gap through an intensive interview study, in which we employed a Disability Critical Race Studies framework, along with Bakhtin’s notions of authoritative and internally persuasive discourse to explore the perspectives, understandings, and experiences of literacy teacher educators regarding dyslexia.
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Abstract
To counter inequitable, hierarchical classroom structures, research in the fields of language and literacy studies often looks to the affordances of online spaces, such as affinity spaces, for learning that is collaborative and knowledge that is distributed; yet, researchers continue to locate theirstudies in virtual spaces, outside classroom walls. This study, situated in a high school writing class, repositions the familiar classroom practice of peer feedback as a way to access affinity space features. Using qualitative case study design and grounded theory analysis, the study reveals that,when supported by an emphasis on social connection, the practice of peer feedback served as a portal for students with a range of writing experience and interest to collaborate and exchange honest feedback, practices indicative of affinity space features. Yet, traditional expectations preserved teacher roles and student roles in ways that prevented the class from more fully accessing the affinity space features of distributed expertise, porous leadership, and role flexibility. Discussion expands the field’s understanding of affinity spaces and their application in physical classrooms by outlining new features, theorizing these classroom spaces, and advocating for a reimagine dvision of peer feedback in ELA classrooms where role reciprocity and flexibility resist traditional,inequitable classroom structures.
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Abstract
In this article, I propose Critical Race English Education (CREE) as a theoretical and pedagogical construct that tackles white supremacy and anti-black racism within English education and ELA classrooms. I employ autoethnography and counterstorytelling as methods that center my multiple identities and lived realities as I document my racialized and gendered experiences in relation to my journey to Ferguson, MO and my experiences as a secondary ELA teacher. The research questions guiding this study are the following: (1) As a Black male English educator and language and literacy scholar, how am I implicated in the struggle for racial justice and what does it mean for me to teach literacy in our present-day justice movement?; (2) How are Black lives mattering in ELA classrooms?; and, (3) How are we using Black youth life histories and experiences to inform our mindset, curriculum, and pedagogical practices in the classroom?This article explicates findings from three interconnected stories that work to show how CREE can be operationalized to better understand the #BlackLivesMatter movement in its historical and contemporary dimensions. The data analyzed stem from my autobiographical narratives,observations, social media artifacts, and images. I aim to expand English education to be more synergistically attuned to racial justice issues dealing with police brutality, the mass incarceration of Black people, and legacies of grassroots activism. This analysis suggests implications that aim to move the pedagogical practices around the intersections of anti-blackness and literacy from the margins to the center of discussion and praxis in ELA contexts.
October 2018
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Abstract
This article presents a novel method for data collection. It relies on a larger case study of the game League of Legends to forward the concepts of contextual cropping and collateral data. Contextual cropping gives researchers recommendations for gathering data with screenshots while respecting the in situ ecology of that data. Contextual cropping complements screenshot data with contextual metadata and offers potential collateral data with which to further texture research.
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Abstract
This article argues that rhetoricians of health and medicine can benefit from new methodological orientations that more fully account for conducting digital research within vulnerable online communities. More specifically, this article introduces a feminist digital research methodology, an intersectional methodology that helps rhetoricians of health and medicine contend with the overlapping rhetorical, technological, and ethical frameworks affecting how we understand and collect health information, particularly within vulnerable online communities. The author considers methodological shifts in Internet research ethics, rhetorics of health and medicine, and feminist rhetorics as well as definitions and conceptions of online communities and vulnerability. The author next draws from a 5-year case study of an online childbirth community to demonstrate how a feminist digital research methodology offers an alternative methodological orientation that helps researchers navigate ethical decision-making practices that arise from conducting health research within vulnerable online communities. Finally, the author outlines the broader implications of this methodology by suggesting three ways that scholars can use it within and beyond the field.
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Articulating Problems and Markets: A Translation Analysis of Entrepreneurs’ Emergent Value Propositions ↗
Abstract
In this qualitative study, the authors apply Callon’s sociology of translation to examine how new technology entrepreneurs enact material arguments that involve the first two moments of translation—problematization (defining a market problem) and interessement (defining a market and the firm’s relationship to it)—which in turn are represented in a claim, the value proposition. That emergent claim can then be represented and further changed during pitches. If accepted, it can then lead to the second two moments of translation: enrollment and mobilization. Drawing on written materials, observations, and interviews, we trace how these value propositions were iterated along three paths to better problematize and interesse, articulating a problem and market on which a business could plausibly be built. We conclude by discussing implications for understanding value propositions in entrepreneurship and, more broadly, using the sociology of translation to analyze emergent, material, consequential arguments.
September 2018
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Abstract
Effective writing is a soft skill that is highly in demand in today’s workforce. This qualitative study examines student perceptions of a revise and resubmit policy aimed at increasing student engagement with an instructor’s writing feedback and ultimately improving students’ writing skills. Students across three business communication courses were offered bonus points if they made revisions and documented those revisions. The findings suggest that students were willing to complete a revision even if given only a small grade incentive. While some expressed negativity toward the extensive feedback, others viewed the revision option as a rare but valuable opportunity.
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Abstract
Social media are an ubiquitous, technological phenomenon, permeating both personal and professional lives. Increasingly, business professionals use social media at work, yet it is often omitted from the business curriculum. This qualitative study investigated business communication faculty members’ perceptions and usage of social media in classroom and business contexts. Data were collected via interviews and course syllabi review. Interviews were transcribed and coded using an adapted technology acceptance model. Overall, participants accepted social media’s importance as a business tool but did not reach a consensus about its inclusion in the curriculum. Guidelines for addressing social media in the business communication classroom are presented.
August 2018
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Audience Awareness as a Threshold Concept of Reading:An Examination of Student Learning in Biochemistry ↗
Abstract
Threshold concept theory can identify transformative concepts in disciplinary communities of practice, making it a useful framework pedagogically for scholars of academic literacies. Although researchers have studied how to teach thres hold concepts and how students have taken up theseconcepts in learning to write, few have looked at two aspects that are particularly important for students placed into basic writing: threshold concepts of reading and questions of learning transfer.Taking an epistemological approach to disciplinary literacies, I used case study research to trace the changing reading and writing practices of Bruce, a basic writing and first-generation college student, during his first year of college as he moved from a basic reading course into biochemis-try. Bruce leveraged audience awareness to write rhetorically and to comprehend difficult texts written for professional biochemistry researchers. Findings show that audience awareness is a threshold concept of reading, one that transforms academic literacy practices and that furthersidentity in disciplinary communities of practice. These findings support the teaching of audience awareness in secondary and postsecondary classrooms, but they also demand that we recognize the additional work basic writing students, like Bruce, must do to establish agency in a system that has labeled them underprepared.
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“Untold Stories”: Cultivating Consequential Writing with a Black Male Student through a Critical Approach to Metaphor ↗
Abstract
Several writing studies have affirmed the literacies of young Black men in schooling contexts in humanizing ways, which has importantly moved us beyond rationalizing their literacy practices in educational spaces. Less of this important research has directly focused on young Blackmen who are deemed academically high-achieving in traditional English language arts (ELA)classrooms. Thus, academically high-achieving young Black men are often silent in literacy education and research; they have “untold stories,” as described by Shawn, the focal student inthis critical ethnographic case study. In an effort to provide literacy supports for these students and their ELA educators, I developed a consequential literacy pedagogy. In this article, I focuson consequential writing—one product of the consequential literacy pedagogy. Consequential writing concurrently develops academic and critical literacies. This layered literacy approach is intentionally developed by, for, and with historically marginalized communities to equip them to act against inequity within and beyond academic spaces through the learning, teaching, and sharing of writing. The current study cultivated consequential writing with a Black male student through a critical approach to metaphor. Metaphor is ideal for developing consequential writing due to its ability to simultaneously engage critical, creative, and cognitive literacies. In this paper,I address the following research question: How did an academically high-achieving Black male secondary student utilize the generative power of metaphor to cultivate consequential writing?Next, I illuminate the transferability of this work to support ELA educators in cultivating consequential writing with students beyond this study. Finally, I discuss some unintended consequences of consequential writing for Black youth in academic spaces that do not honor their lives or minds.
July 2018
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The Stolen Property of Whiteness: A Case Study in Critical Intersectional Rhetorics of Race and Disability ↗
Abstract
This essay examines intersectional discourses of race and disability as they emerge in a 2014 wrongful birth lawsuit. Jennifer Cramblett filed the lawsuit after she discovered she was given sperm from the wrong donor resulting in the birth of her biracial daughter. The filing provides an opportunity to understand how rhetorics of identity are intersectional; in this case, how a legal filing for disability structures public arguments about race. Taking a critical intersectional rhetorical perspective, this essay analyzes the case and resultant public discourse to demonstrate how Cramblett enacts a mourning of her whiteness structured by already circulating disability rhetorics.
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Abstract
This article describes a 12-month qualitative study that analyzes how a company’s transition to component content management (CCM)—a set of methodologies, processes, and technologies that allows working with texts as small components rather than complete, static documents—influences the work motivation of its technical communicators. The analysis is based on actor-network theory and the theories of work motivation from economics. When technical communicators felt that CCM’s only focus was efficiency and savings and that they were not recognized and connected to the fruits of their labor, their motivation decreased. But their motivation increased when they were engaged in job crafting—reshaping their understanding of the fruits of their labor and gaining recognition through prosocial behavior.
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Abstract
This case study of an environmental engineer’s proposal-writing process reveals how the engineer (Beatrice) reifies, archives, and accesses her distributed memory across physical and digital sources in order to write proposals. Based on the authors’ observations of Beatrice’s proposal-writing process and their interviews with her, they arrived at three key conclusions: Beatrice distributes her memory across multiple physical and digital sources, the (spreadsheet) product calculator helps Beatrice to manage her cognitive load and relieve her working memory, and the product calculator allows Beatrice to reassemble her distributed memory and coordinate her cognition.
June 2018
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Abstract
How do whistleblowers reveal critical issues unknown to the public during emerging epidemics to push for policy changes? Using a case study about a medical care worker (MCW) whistleblower in China during the SARS outbreak of 2003, this paper examines the ways whistleblowers navigate through complicated networks of power and mediascape to disseminate critical risk messages and call for changes.
May 2018
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“To Whom Do We Have Students Write?”: Exploring Rhetorical Agency and Translanguaging in an Indonesian Graduate Writing Classroom ↗
Abstract
In keeping with the recent global turn in literacy and composition studies, this article explores rhetorical agency in an English-medium Indonesian PhD program. Drawing from the critical reflective lens teacher ethnography allows, the author highlights how graduate students at this Indonesian, yet international site negotiated both textually and extra-textually with the critical pedagogy she developed, while she also questions some of her initial assumptions concerning genre, audience, and rhetorical agency. Overall, the data presented here indicates that rather than focusing solely on textual form as a site of critical agency, teachers and scholars should also take into consideration the ways writers appropriate and circulate knowledge to the diverse audiences in their lives, across multiple genres and languages—and as time unfolds. Broadening the lens to account for such translingual agency might also benefit U.S.-based graduate writing pedagogies, the author ultimately suggests.
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Abstract
This article draws on a qualitative study of Chinese undergraduates at the University of Illinois at Urbana-Champaign, one of the top US enrollers of international students from China. Throughout, I study these students’ efforts to secure returns on what they described as an expensive and uncertain educational investment, often by asserting their power as consumers of US higher education. In particular, I argue that their struggles against segregation make visible broader changes in how student agency is made available in our corporate universities, prompting composition scholars to adapt the field’s tradition of student advocacy to our moment of fiscal turmoil and shifting institutional priorities.
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Feature: Finding Freedom at the Composition Threshold: Learning from the Experiences of Dual Enrollment Teachers ↗
Abstract
This article presents findings from a multisite case study of dual enrollment instructors and administrators in high school–college partnerships, identifying key challenges to teachers’ academic freedom while also exploring the possibilities presented by their liminal institutional positionality
March 2018
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<i>Harry Potter</i>and the First Order of Business: Using Simulation to Teach Social Justice and Disability Ethics in Business Communication ↗
Abstract
Despite the excellent work by scholars who invite us to consider disability, social justice, and business and professional communication pedagogy, little attention has been given to what a disability- and social-justice-centered business and professional communication course might look like in design and implementation. This case study offers an example of a simulation based within the Harry Potter universe that emphasizes the ways disability advocacy and civic engagement manifest themselves in foundational business writing theories and practices. This simulation enabled students to engage with social justice issues by understanding access as an essential part of business and professional communication.
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Feature: Understanding Classroom Silence: How Students’ Perceptions of Power Influence Participation in Discussion-Based Composition Classrooms ↗
Abstract
This article, based on a qualitative research study, analyzes the connections between students’ perceptions of power and their varied levels of oral participation in classroom discussion.
February 2018
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Abstract
As wearable medical technologies take on an increasingly prominent role in how health care is delivered, pressure to make the development process for such devices shorter increases. This case study will recount one attempt at a do-it-yourself (DIY) development process and collaborative usability testing. I argue that these efforts can complement traditional usability methods used in the development process of a wearable diabetes technology and provide more immediate access to technologies that can meet the diverse needs of end users. The case involves an open source DIY project developed by parents of children with type 1 diabetes in order to remotely monitor the blood sugar levels of their children.
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Abstract
This study identifies communication design challenges associated with firefighters' personal protective equipment (PPE), an assemblage of wearable technologies that shield these workers from occupational hazards. Considering two components of modern firefighting PPE through Zuboff's (1998) theorization of information technology, we offer an extended case study that illustrates how these wearables, as interfaces, automate or informate firefighters' practice of safety. Often lauded for their abilities to augment firefighters' work capacities and increase safety outcomes, our analysis revealed that these wearables engender practices that expose firefighters to unforeseen hazards and displace the "tacit craft skills and knowledge" that these workers mobilize to mitigate workplace risk (Spinuzzi, 2005, p. 164). Drawing from these insights, we sketch four points of tension that communication designers, system architects, and practitioners may utilize to consider the informating potential of smart-firefighting PPE equipped with physiological sensors.
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Abstract
This study examines design aspects that shape human/machine collaboration between wearers of smart hearing aids and their networked aids. The Starkey Halo hearing aid and the TruLink iPhone app that facilitates real-time adjustments by the wearer offer a case study in designing for this sort of collaboration and for the wearer's rhetorical management of disability disclosure in social contexts. Through close textual analysis of the company's promotional materials for patient and professional audiences as well as interface analysis and autoethnography, I examine the ways that close integration between the wearer, onboard algorithms and hardware, and geolocative telemetry shape everyday interactions in multiple hearing situations. Reliance on ubiquitous, familiar hardware such as smart phones and intuitive interface design can drive patient comfort and adoption rates of these complex technologies that influence cognitive health, social connectedness, and crucial information access.
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Abstract
As usability research and user-centered design become more prevalent areas of study within technical and professional communication (TPC), it has become important to examine the best practices in designing courses and programs that help students better understand these concepts. This article reports on a case study about how usability research and user-centered design were introduced to TPC students. The article examines how students responded to and articulated new concepts and looks forward to ways TPC programs can develop comprehensive curricula that introduces students to these topics.
January 2018
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Abstract
Technical communication researchers have studied failure through a number of different case studies, though none more often than the space shuttle Challenger explosion. While scholars have offered several explanations in the intervening three decades, this work often treats the disaster as a failure of organizational communication, a failure of the material O-ring, or a failure of two discourse communities, engineers and managers, to engage in mutually comprehensible forms of meaningful deliberation. This essay hypothesizes that the real cause of failure was neither positivist nor social constructionist in nature, but discursive-material. I offer discussion of the Challenger case in order to frame a different study of project failure and show that complex technical projects fail for a number discursive-material reasons. Employing assumptions from actor–network theory and Barad’s theory of agential realism, this essay establishes a basis for how to read the Challenger disaster as one of competing and unresolved “conceptual structures of practice.” I then take this framework and apply it to a case study of a transportation project at a large, Midwestern research university. This project, the electric personal transportation vehicle, failed because competing structures of practice generated powerful actants that mattered in different ways. Insufficient project management activities also contributed to failure; the conclusion identifies concepts technical communicators can employ in establishing more effective project management strategies that work to resolve competing actants.
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Abstract
This article reconsiders theoretical claims of identity fluidity, stability, and agency through a longitudinal case study investigating one adolescent’s writing over time and across spaces. Qualitative data spanning her four years of high school were collected and analyzed using a grounded theory approach with literacy-and-identity theory providing sensitizing concepts. Findings uncovered how she laminated identity positions of perfectionism, expertise, risk taking, and learning as she enacted her passionate writer identity in personal creative writing, English classrooms, an online fanfiction community, and theater contexts. Using “identity cube” as a theoretical construct, the authors examine enduring elements of a writer’s identity and the contextual positioning that occurs when youth write for different audiences and purposes. Findings suggest that adolescents approach writing with a durable core identity while flexibly laminating multiple sides of their identity cube, a reframing of identity that has implications for literacy-and-identity research.
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Abstract
This report details the second phase of an ongoing research project investigating the visual invention and composition processes of scientific researchers. In this phase, four academic researchers completed think-aloud protocols as they composed graphics for research presentations; they also answered follow-up questions about their visual education, pedagogy, genres of practice, and interactions with publics. Results are presented first as narratives and then as topologies—visualizations of the communal beliefs, values, and norms ( topoi) that connect the individual narratives to wider community practices. Results point toward an ecological model of visual invention and composition strategies in the crafting of research graphics. They also suggest that these strategies may be underrepresented in scientists’ education. More explicit attention to them may help improve STEM visual literacy for nonexperts.
December 2017
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Abstract
This article shares findings from a qualitative study on the experiences of students with disabilities in college-level writing and writing-intensive classrooms. I argue that normative conceptions of time and production can negatively constrain student performance, and I offer the concept of crip time (borrowed from disability theorists and disability activists) as an alternative pedagogical framework.
November 2017
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Escribiendo Juntos: Toward a Collaborative Model of Multiliterate Family Literacy in English Only and Anti-immigrant Contexts ↗
Abstract
This article describes an after-school family literacy program as a model of multiliterate collaboration under and against English Only and anti-immigrant conditions. The model reveals how state politics surrounding language, ethnicity, and citizenship may interact with the activity systems of family literacy programs to redefine what counts as sanctioned language and literacy learning within school spaces. This article details the findings of a qualitative study and includes the goals and curriculum of the program, as well as the recruiting mechanisms, participants, participant feedback, and participant experiences. Findings from the study reveal the role of parental investment in language and literacy learning, language co-construction, and honoring of all languages, cultures, and experiences. This family literacy model contributes to literacy studies by offering possibilities for future school-sponsored, multiliterate family literacy research collaborations to draw from and extend the language and literacy practices and funds of knowledge of ELL students, parents, teachers, and literacy scholars working within English Only and anti-immigrant contexts.
October 2017
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Abstract
This article presents a case study using ethnographic and visual methods to investigate the framing activity of engineering students. Findings suggest students use the rhetorical figure of hypotyposis to produce the vivid images needed to frame engineering constraints. Data reveal students multimodally inducing collaboration between group members to construct images as ways to configure engineering constraints. The author argues for the usefulness of hypotyposis for understanding the framing of engineers, technical communicators, and other designers.