This article examines the unique perspectives of nine writing center practitioners reflecting on the experience of conducting a collaborative and multi-tiered research project in their center. The focus of their work is on the process of conducting research rather than the product; therefore, much of the work is on how research is conducted and how it functions as an avenue for professional development, creating community, and benefitting the center. The article includes narratives from all of the researchers: undergraduate students, graduate students, and administrators/ faculty members. Each narrative presents positive experiences, insights, and obstacles encountered for each group of researchers. The article concludes with recommendations that could benefit others conducting multi-tiered research.

Background: Qualitative technical communication research often produces datasets that are too large to manage effectively with hand-coded approaches. Text-mining methods, used carefully, may uncover patterns and provide results for larger datasets that are more easily reproduced and scaled. Research questions: 1. To what degree can hand collection results be replicated by automated data collection? 2. To what degree can hand-coded results be replicated by machine coding? 3. What are the affordances and limitations of each method? Literature review:We introduce the stages of data collection and analysis that researchers typically discuss in the literature, and show how researchers in technical communication and other fields have discussed the affordances and limitations of hand collection and coding versus automated methods throughout each stage. Research methodology: We utilize an existing dataset that was hand-collected and hand-coded. We discuss the collection and coding processes, and demonstrate how they might be replicated with web scraping and machine coding. Results/discussion: We found that web scraping demonstrated an obvious advantage of automated data collection: speed. Machine coding was able to provide comparable outputs to hand coding for certain types of data; for more nuanced and verbally complex data, machine coding was less useful and less reliable. Conclusions: Our findings highlight the importance of considering the context of a particular project when weighing the affordances and limitations of hand collecting and coding over automated approaches. Ultimately, a mixed-methods approach that relies on a combination of hand coding and automated coding should prove to be the most productive for current and future kinds of technical communication work, in which close attention to the nuances of language is critical, but in which processing large amounts of data would yield significant benefits as well.

Introduction: Group projects are a common pedagogical tool for technical and professional communication courses. These projects provide students with valuable learning experiences that they would not otherwise receive working individually. However, student group projects come with some unique challenges, such as unequal distribution of work, unequal levels of learning, and perceptions of fairness. Situating the case: While many instructor-led resources and strategies exist for facilitating group projects, fewer student-empowering strategies exist. Data provide one potential way to empower students to take ownership of their team experience and make more informed decisions throughout the teamwork process. About the case: This teaching case was born out of a response to the many teamwork problems that are outlined in the literature and that the author has observed as an instructor. This teaching case describes the implementation and outcomes of a data-driven framework for decision making called collect, analyze, triangulate, and act (CAT) that the author developed. After they learned about the CATA framework, the students completed a series of data-driven exercises during the team formation, team functioning, and team evaluation stages of the team project. Perceptions of CATA's effectiveness were collected after the project ended. Methods: A mixed-methods approach, which included a survey and a series of interviews, was used to gain insights into how both team members and team leaders perceived the CATA framework. Results: Survey results indicated that students found the CATA framework helpful in many team contexts. Students expressed particularly strong opinions about how CATA aided in the fairness and accuracy of peer evaluations, was helpful for self-reflection, and was useful for making informed arguments to convince team members of a decision. Interviews with team leaders revealed that appealing to data using the CATA framework was helpful in managing the team but had limited capacity to aid in managing conflict. Conclusions: Students realized many benefits from the CATA framework, and some team leaders even felt empowered in certain instances by appealing to data. However, instructors should still consider scaffolding data literacy and teamwork skills for students to be fully prepared for successful teamwork.

In contemporary knowledge-intensive spaces, workers often team with experts from different disciplinary backgrounds and different geographic locations and, thus, they face the challenge of integrating knowledge in their work. When modeling how communication can be improved in these circumstances, previous studies have often relied on social network analysis to understand the aggregate exchanges among team members. In this study, rather than analyze social networks (people linked by communication), we argue that network analysis of knowledge networks (people linked by common knowledge) presents an opportunity to better understand and address the challenge of knowledge integration in organizational contexts. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. How can professional communicators use the distribution of knowledge on teams as a structure for planning interventions in the work of complex, collaborative teams? 2. What kinds of insights do networks of specific knowledge areas offer professional communicators about team communication challenges? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> We describe prior uses of network analysis in professional communication research that inform our development of a knowledge network. In particular, we review current literature and highlight network-based concepts that we believe are organizing principles of knowledge networks. Previous literature has shown that network models, particularly social network models, are useful tools for professional communication researchers to examine a range of communication factors and practices. However, professional communication research has yet to fully explore the possible contributions of knowledge networks to understand communication processes. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methodology:</b> We conducted an ethnography of a team science collaboration and used observations to create a survey of terms that measured subjects’ self-professed understanding of key concepts. We used the survey results to produce a bimodal network model of agents and terms, in which we binarized link values after filtering for only the highest-rated terms for each subject. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> The model demonstrated that the team collaboration broke into two distinct groupings. Ego networks extracted from this parent network showed that concepts commonly well-understood in the team join together multiple subgroups of expert knowledge. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> The knowledge network is a useful instrument in helping team members understand possibilities for integrating knowledge across disciplines and subspecialties. The visual produced by this model also can be useful for developing research questions and strategizing work processes.

The quest to understand the nuances of professional communication using computational tools have continued since, and many researchers in our field have embraced the new interdisciplinary approach now known as data science. Our quick metadata search on the journals and conference proceedings in technical and professional communication (TPC) revealed an increasing number of articles associated with terms commonly used in data science (e.g., big data, content analysis, text mining, sentiment analysis, topic modeling, network analysis) originating from numerous disciplines (e.g., corpus linguistics, computational linguistics, artificial intelligence, statistics, business analytics). Yet, the field of TPC is just beginning to embrace the power of data-driven approaches. This special issue extends Orr’s work by taking a snapshot of current work in data-driven approaches to the study of TPC.

This paper introduces a new social media data-analysis tool called FireAnt that allows technical and professional communication researchers, instructors, and students to easily collect, analyze, and visualize social media communication.Problem:Currently, most social media analysis is carried out using custom computer scripts written in programming languages such as Python and R. Although these custom scripts can be very powerful, they create an enormous barrier to those without a strong computational background or the resources to hire a software engineer or data scientist.Key concepts:FireAnt is a freeware, stand-alone, multiplatform social media data-analysis tool designed for both novice and expert computer users. It can be used to collect, analyze, and subsequently visualize social media data as time-series plots, geopositional maps, and network graphs. It can also export results for further processing using traditional corpus tools, statistical packages, and custom scripts. Key lessons:This paper will show how FireAnt can be used to collect social media data related to specific companies, analyze those data, and visualize the data in a variety of ways.Implications for practice:FireAnt has applications in various technical and professional communication settings-for example, as part of a strategy to develop a social media presence and in the analysis of company-customer interactions and user perceptions of goods and services. It can also be used in the technical writing classroom as part of instructor- and student-centered instruction on the safe, appropriate, and effective use of language on social media platforms .

We investigated the perception and recognition of errors in a population of practitioners and academics in professional and technical communication. Specifically, we measured 303 participants’ botheration levels of 24 usage errors and then correlated those results against their ability to recognize the errors. Results indicated that practitioners were often more bothered by errors than academics and that participants’ overall botheration level might have fluctuated over the past 40 years. Participants’ botheration level also appeared to associate with their ability to identify error. Finally, we found that participants’ gender, job type, and years working in the field influence their error perception.

This article argues that business and professional communication practitioners, instructors, and students, besides becoming better informed about the legal context of website accessibility, should also become more aware of the ethical considerations of creating digital communication products that are inherently accessible for people with disabilities. Through a detailed review of the most important legal cases in the United States and discussion of ethical considerations concerning website accessibility for the disabled, we provide possible entrance points that will help instructors bring ethical considerations into the discussion of website accessibility. We urge instructors to regularly include disability in discussions of accessibility cases.

Using interactive digital maps is now common practice for most universities. Increasingly, more users are introduced to their academic workplaces through online content such as Google Street View and virtual tours. Students with disabilities depend on environmental information to navigate the barriers they face on campus. While most webmasters for postsecondary institutions in the United States know their legal obligations for accommodation in the delivery of web content, legal conformance does not necessarily reflect awareness for social or spatial considerations in the design of campus digital maps. This study discusses an accessibility audit and content analysis of these interactive maps.

Within the Learning Development community there are few professional development opportunities or resources for new entrants to the profession, particularly with regard to conducting individual academic writing tutorials. The current study seeks to address this by analysing the talk of individual academic writing tutorials in order to better understand how tutorials are organised and conducted, how identities and relationships are established and how learning is developed. We analysed the audio recordings of one-to-one academic writing tutorials and used conversation analysis methodology to identify features of effective practice. The analysis revealed an overarching three-part sequential structure to the tutorials and identified several features of effective practice in the middle phase where advice-giving occurs. The key finding was that indirect and complex processes of highlighting problems and arriving at solutions are useful to develop learners’ skills and autonomy. The application of these insights has the potential to contribute to a more evidence-informed reflective community of Learning Development practitioners.

The authors provide an overview of what capstone courses do by presenting information from across the field based on materials received from and interviews with technical and professional communication program administrators and faculty. The authors then point to opportunities to improve the course. Finally, the authors argue for sustainable program development as the theoretical framework to perform programmatic work.

This article is an introduction to the special issue on how to report writing interventions in research publications. The six contributions included in this special issue systematically describe a broad range of writing interventions aimed at learning to write in primary, secondary, and higher education. Based on these contributions and on earlier recommendations of scholars in the field of writing intervention research, we established a set of recommendations for reporting key elements of writing interventions. These elements include characteristics of the context of the intervention, theories and/or empirical studies of writing, learning to write, and teaching writing, and design principles of the intervention at both a macro and micro level. These recommendations can be considered as a checklist for authors, reviewers, and editors when reporting or reviewing intervention studies.

To enable a proper evaluation of the results of writing interventions for scientific replication and theory building, it is of vital importance that the design principles underlying an intervention and operationalization thereof are clearly described. A detailed description of a writing intervention is also important from a practical point of view, to foster dissemination and successful implementation of the intervention into practice. In this paper we propose a framework for reporting on the design principles of multifaceted intervention programs in a systematic manner. Unique features of this framework are that we (1) separate the design principles for the focus and mode of instruction, (2) systematically describe how these principles are integrated and operationalized into learning and teaching activities, (3) systematically describe the professional development teachers need to be able to execute the teaching activities. We demonstrate how this framework can be applied, with a worked example of an intervention that we designed, implemented and tested in elementary schools in the Netherlands. The framework provided in this paper makes core features of writing interventions transparent to reviewers, other scholars, and educational practitioners, and warrants that an intervention includes all necessary elements in the most optimal way. Moreover, this type of framework facilitates the comparison of interventions across contexts and countries.

In this study we present a comparative report of two effective instructional programs focused on the improvement of upper-primary students’ writing competence through the promotion of revision skills. Both programs shared the main aim but had two different approaches. We contrasted writer-focused instruction with reader-focused instruction. To provide a valid report on the similarities and differences of the two programs, we applied two complementary dimensions. The first dimension, what the researcher intends students to achieve, provides insight into the types of students’ intermediate learning objectives and how they are sequenced. The second dimension, how to teach, includes the instructional design principles which relate the intermediate learning objectives to the specific learning and instructional activities in certain conditions. We analyse similarities and differences between the instructional programs and discuss the implications of using this kind of reporting system as a useful tool for reporting – and designing – writing interventions.

This article presents the design principles underlying the instruction provided in a Self-Regulated Strategy Development (SRSD) study that resulted in substantial improvements in the opinion writing of second and third grade students. The analysis focused on the SRSD instruction students received in the classroom as well as the practice-based professional development (PBPD) teachers received on how to implement SRSD for opinion writing. A newly developed model of writing that draws on both social/contextual and cognitive conceptualizations was used to identify the theoretical aims, instructional focuses, and corresponding instructional activities for (1) creating a PBPD community where teachers learned to apply SRSD for opinion writing, (2) reshaping teachers’ classrooms so that these writing communities were conducive to SRSD instruction, (3) strengthening the capabilities and motivations of teachers to provide SRSD instruction for opinion writing, and (4) improving the capabilities and motivations of students to compose more convincing opinion essays. This analysis is the most comprehensive examination of SRSD instruction presently available, providing greater clarity for researchers and practitioners on how this instructional approach operates and achieves its aims. Our analyses also demonstrated that there is a high degree of interconnectivity among the instructional activities underlying SRSD, as many of them are designed to meet multiple aims, cutting across professional development, classroom instruction, and student and teacher development.

This article provides a critical narrative of a flipped professional development program for experienced graduate teaching associates teaching a second-year writing course. We use a narrative approach to demonstrate that decisions about how and what to flip in a professional development program are intimately linked to the local exigencies—material, cultural, and pedagogical—that constitute administrative, teaching, and learning contexts. Furthermore, we theorize that our decision to flip professional development aligns with feminist ethics of power distribution and collaboration, raises questions about how this also changes the visibility of faculty's administrative labor, and may contribute to misperceptions about the intellectual work and expertise required for service and writing program administration. We close by proposing design as a critical and defining feature of WPA work.

This article applies identity construction concepts to a professional and technical communication student intern’s use of agency as she negotiates a unique identity for herself within a state legislature. Following a literature review, the author highlights several of the intern’s key efforts to become part of this new governmental and legal discourse community, including learning legislature-specific genres, combatting the “totem-pole” hierarchy, making choices about appropriate professional behavior, socializing by creating an “entire family dynamic,” and making an effort to learn the culture of the legislature. These efforts are documented through the intern’s reflective, self-narratives and documents produced during the internship. Through this discussion, the author suggests practical implications for aiding students and newcomers as they transition to unfamiliar workplace communication environments.

This article calls for recognition of ways in which feminisms have, do, and can inform social justice work in technical and professional communication (TPC)—even social justice work that is not explicitly feminist. The authors distill some areas of feminist TPC scholarship that are relevant to future social justice work: (a) epistemological contributions, ways of knowing and methods for discovering them and (b) reclamations of dominant topics, groundwork laid by feminist research on technology and science. They close with nine recommendations to inspire scholars with specific ways to use feminist methodologies and theories to enhance social justice scholarship.

This study aims to explore the process of reading during writing. More specifically, it investigates whether a combination of keystroke logging data and eye tracking data yields a better understanding of cognitive processes underlying fluent and nonfluent text production. First, a technical procedure describes how writing process data from the keystroke logging program Inputlog are merged with reading process data from the Tobii TX300 eye tracker. Next, a theoretical schema on reading during writing is presented, which served as a basis for the observation context we created for our experiment. This schema was tested by observing 24 university students in professional communication (skilled writers) who typed short sentences that were manipulated to elicit fluent or nonfluent writing. The experimental sentences were organized into four different conditions, aiming at (a) fluent writing, (b) reflection about correct spelling of homophone verbs, (c) local revision, and (d) global revision. Results showed that it is possible to manipulate degrees of nonfluent writing in terms of time on task and percentage of nonfluent key transitions. However, reading behavior was affected only for the conditions that explicitly required revision. This suggests that nonfluent writing does not always affect the reading behavior, supporting the parallel and cascading processing hypothesis.

This case study uses an action research approach to the implementation of a systematic bilingual writing assessment that K-5 teachers administered over a two-year period in an inner-city public school with a two-way bilingual English-Spanish program. The study reflects the importance of developing an awareness of academic discourse over time, as teachers participated in a writing assessment project that included the administration of writing prompts and corresponding analysis of student writing through use of grade level rubrics, three times each year. The instrument was developed by the first author, a participant-observer who in the role of writing coordinator also led professional development workshops, and provided mentorship to teacher participants. The second researcher is an outside expert on bilingual writing who participated in the retrospective interview stage of the study. This paper will focus on insights from semi-structured interviews with teachers that reveal their current views on aspects of the writing assessment project. The questions prompted teachers to review the rubrics and associated assessment materials to garner insights about their participation in the assessment project. Thematic analysis of the interviews indicates that teachers enhanced their awareness of discourse structure and the writing process, as they incorporated the rubrics for several pedagogical purposes: more targeted whole group instruction, strategic and flexible grouping of students, and more deliberate selection of topics to support writers during individual conferences. Furthermore, teachers appreciated the ability to systematically track writing growth across the academic year, an option that had formerly been used solely for documentation of reading development in this setting. The influence of standards in providing goals for instructional outcomes is also discussed. Changes in the form of assessment are unlikely to enhance equity unless we change the ways in which assessments are used: from sorting mechanisms to diagnostic supports; from external monitors of performance to locally generated tools for inquiring deeply into teaching and learning, (Darling- Hammond, 1994: 7)

The author reports findings from two iterations of a formative experiment focusing on improving students' conventional and digital, multimodal arguments. The first iteration of this experiment occurred in a rural school district in the United Sates with an eleventh-grade English/language arts teacher, and the second iteration was implemented in the same school district, but in a different high school with both a ninth- and tenth-grade English/language arts teacher. The findings focus upon obstacles the teachers encountered while implementing an intervention that entailed elements of argument; digital, multimodal tools; and the writing process. These obstacles led the author to make six recommendations for the future professional development of rural teachers integrating digital, multimodal tools into conventional writing curriculum.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Teaching problem:</b> The comparative/contrastive approach to teaching intercultural communication is based on the premise that global rhetorical practices are not mere indicators of the cultural proclivities of a people, but are also a framework for developing a working knowledge about how members of a culture communicate. However, this approach predisposes learners to contrasting those cultures against their own and reinforces their preconceptions about national cultural characteristics. Augmenting that approach with transliteracies—emphasizing the benefits of knowledge sourcing not limited to scholarly/academic sources—offers a multidimensional perspective to intercultural communication. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research question:</b> How can transliteracy inquiry be applied in teaching and learning global rhetorics? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Situating the case: </b> The approaches described here draw on the work of literacy researchers who delineate ways in which transliteracy broadens the scope of learning materials, including texts that are cultural and social (as opposed to linguistic) and that can be studied for what they convey about those cultures. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">How the case was studied:</b> This paper describes the experience of using transliteracies to teach intercultural professional communication. The material was collected informally over the course of two years of teaching the course through observation, student completed research reports, and reflections. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">About the case:</b> The shortcomings of contrastive and comparative rhetoric pedagogy in intercultural communication may be due in part to instructional materials selection and prioritization of what teachers deem to be scholarly. Reasoning that the basic architecture of a global rhetorics lies in its surrounding culture, artifacts, and communication systems, I designed an assignment that required students to describe how one culture's heritage, history, governmental systems, and value systems contribute to the development of persuasion and uses of rhetoric. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> Transliteracies opened up spaces that allowed students to gain an in-depth understanding of others’ rhetorical practices without contrasting them against their own and by approaching them as ethnographic objects of study. Students engaged the object of their scholarship more expansively. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> Transliteracies in intercultural professional communication served to move students toward a more immersive and empathetic understanding of referent cultures, a stance that enriches professional communication. Students displayed a more altruistic value system in representing their objects of study and were careful to recognize that their work might be accessed by a wider audience. Transliteracies offer a practical toolkit for comprehending and fashioning understandable and compelling arguments about other cultures.

Effective writing is a soft skill that is highly in demand in today’s workforce. This qualitative study examines student perceptions of a revise and resubmit policy aimed at increasing student engagement with an instructor’s writing feedback and ultimately improving students’ writing skills. Students across three business communication courses were offered bonus points if they made revisions and documented those revisions. The findings suggest that students were willing to complete a revision even if given only a small grade incentive. While some expressed negativity toward the extensive feedback, others viewed the revision option as a rare but valuable opportunity.

This article, the second of a two-part series, features 13 My Favorite Assignments that were introduced at the Association for Business Communication’s 82nd annual conference held in Dublin, Ireland, in 2017. The pedagogical innovations include assignments that teach students how to conduct primary research, present their findings, package messages for electronic media, and enhance students’ career and personal development. Additional assignment support materials—instructions to students, stimulus materials, slides, grading rubrics, frequently asked questions, and sample student projects—are posted on the Association for Business Communication and DePaul University Center for Sales Leadership websites: http://www.businesscommunication.org/page/assignments and https://salesleadershipcenter.com/research/business-professional-communication-quarterly-my-favorite-assignment

Social media are an ubiquitous, technological phenomenon, permeating both personal and professional lives. Increasingly, business professionals use social media at work, yet it is often omitted from the business curriculum. This qualitative study investigated business communication faculty members’ perceptions and usage of social media in classroom and business contexts. Data were collected via interviews and course syllabi review. Interviews were transcribed and coded using an adapted technology acceptance model. Overall, participants accepted social media’s importance as a business tool but did not reach a consensus about its inclusion in the curriculum. Guidelines for addressing social media in the business communication classroom are presented.

In this article, the authors report on findings from a survey of writing instructors who teach the multimajor professional writing course (MMPW) across diverse institutional contexts. The authors marshal these findings to advance a series of arguments about the situation of the MMPW course in U.S. higher education.

Technical and professional communication instruction is well suited to helping students develop digital literacy but must be informed by research regarding how students are using specific social media platforms, particularly the propensity to post content that could damage their career capital. This study examined this question for students in Austria, Australia, and the United States. In Austria and Australia, this behavior was found to be no greater for Twitter than it was for Facebook. Conversely, for the United States, the behavior was found to be more pronounced. These and additional results regarding attitudes toward information privacy are reported.

This client project is a culminating assignment in an upper-level professional writing course designed to help students understand the nature of audience-based writing in an unfamiliar writing context. The specific task is for students to revise a substantial section of the university *Faculty Policies and Procedures Manual*. Students researched their audience, analyzed samples of university manuals at other higher education institutions, exercised document design strategies, and practiced syntax revision during the project, ultimately presenting a sample of their work to faculty for feedback. Employing design workshop strategies, this assignment requires students to interview faculty in order to understand multiple users' experiences of the university Faculty Policies and Procedures Manual. In addition, an essential component for student learning in this course is reflection. This reflection is centered on the rhetorical situation of using and revising genres (Devitt, 2009) in the context of a professional environment (Clark, 2005; Kain & Wardle, 2005) in order that students avoid perceiving the class as a march through memos, reports, and emails as static formats (Miller, 1984). This project engages students independently, as they are responsible for their own revisions of 30 pages, while class time is used collaboratively on learning new ways of viewing the document's potential and the genre's function.

Rooted in a hybrid, themed, first-year writing course titled Please Like Us: Selling with Social Media and drawing on the disciplines of business, marketing, and writing studies, the two sequenced assignments explored here rely upon role-playing and “role-writing” for specific outside professional audiences. A semester-long blog project serves as a jumping off point for a researched, multi-disciplinary social media marketing proposal, providing students with the chance to examine social media in both rhetorical and professional terms. The accompanying article explores these assignments in the context of “authenticity” and with an eye toward not only principles of writing pedagogy, but also the transfer of knowledge and process between academic and professional writing.

Introduction: Virtual reality (VR) has gained popularity across industries for its ability to engage users on a level unprecedented by print or 2-D media; however, few guidelines exist for the use of VR technologies in technical and professional communication (TPC) curricula. To address this need, this experience report details the study of a recognizable and adopted set of VR devices to promote understanding of the ways in which emerging VR technologies provide new approaches to pedagogy. Literature review: Drawing from literature in computer science, communication studies, and anthropology, as well as embodiment and phenomenology, the authors provide a historical account of VR development. About the study: Using three concurrent case studies and qualitative interviews, the authors share their deployment of three low-end to high-end VR devices: Google Cardboard, Google Daydream View, and HTC Vive. Using a modified heuristic, the authors assess the functions, features, and uses of the devices; showcase current or potential deployments; and for triangulation, provide a user study of two devices. Results/discussion: VR immersion can provide students with a deeper understanding of course content; immersion in future workplaces can give students an initial vision of their project and profession; concepts can be seen from new vantage points; and user themes include felt experience, sense and sensibility, agency and autonomy, and constant identities. Together, these themes provide an entry into discussions of designing VR content for technical and professional communication. Conclusion: The authors discuss limitations to VR integration and provide resources so practitioners might implement VR in engaging and relevant ways.

This article, the first of a two-part series, offers readers 13 teaching innovations debuted at the 2017 Association for Business Communication’s annual conference in Dublin, Ireland. Assignment topics presented here include communication strategy and message-packaging skills, deep communication insights, and career and personal development. Additional assignment support materials—instructions to students, stimulus materials, slides, grading rubrics, frequently asked questions, and sample student projects—are downloadable from the Association for Business Communication and DePaul University Center for Sales Leadership websites: http://www.businesscommunication.org/page/assignments and https://salesleadershipcenter.com/research/business-professional-communication-quarterly-my-favorite-assignment

Student philanthropy projects empower students to become grant givers. Through learning by giving, students get hands-on practice making decisions with real monetary impact. This article explains the steps in a student philanthropy project in a grant-writing course, illustrating how business and professional communication courses can be a natural partner for this approach. Results of a qualitative survey show how student philanthropy enhances learning by turning the tables, enabling learners to become decision makers with the important responsibility of writing, evaluating, and responding to communication in ways that will have positive effects on nonprofits in their community.

This article explores different types of emotion a student experiences as she interns at a public defender’s office and proposes several emotion rules based on her experience. After a literature review that locates emotions within the identity-construction process, the author analyzes data from reflective questionnaires to identify various emotions this student experienced that serve as a basis for inductively formulating the rules. Following a discussion of the rules, the article concludes with implications of this research for educators and newcomers to workplace communication environments.

The increasing diversity of US higher education has brought greater language diversity to institutions nationwide. While writing studies researchers have increasingly paid attention to the linguistic diversity of student writers, little attention has been paid to the growing numbers of writing teachers who speak English as a second language. This article reports on a study in which we surveyed seventy-eight nonnative English-speaking instructors and conducted follow-up interviews with eleven of them. Following a presentation of the survey data and profiles of selected interviewees, we recommend ways of working with instructors and students in order to decrease language prejudices and better facilitate the professional development of nonnative English-speaking teachers in writing programs.

Using concepts and methods from technical and professional communication and linguistics, the authors conducted an observational study of the voice of community members (CMs) in the deliberation of a behavioral institutional review board (IRB). In the discourse of deliberation, they found that CMs had an effective voice in constructing the compliance of individual research protocols under IRB review. But they also found that CMs had an ineffective voice in representing their African-American community, particularly in their efforts to advocate for more consideration of minority research sites and subjects and a fuller consideration of minority community attitudes.