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January 2013

  1. Reassembling Technical Communication: A Framework for Studying Multilingual and Multimodal Practices in Global Contexts
    Abstract

    Drawing on a case study of an Israeli start-up company, this article maps out a theoretical and methodological framework for linking local multilingual and multimodal literacy practices to wider institutional, cultural, and global contexts. Central to this framework is attention to the linking of tools, texts, and people distributed across space-time. This process foregrounds the complex mediation of activity and the dynamic pathways shaping the ways English is being reassembled in local-global ecologies.

    doi:10.1080/10572252.2013.735635
  2. Managing Complexity: A Technical Communication Translation Case Study in Multilateral International Collaboration
    Abstract

    This article discusses the largest and most complex international learning-by-doing project to date—a project involving translation from Danish and Dutch into English and editing into American English alongside a project involving writing, usability testing, and translation from English into Dutch and into French. The complexity of the undertaking proved to be a central element in the students' learning, as the collaboration closely resembles the complexity of international documentation workplaces of language service providers.

    doi:10.1080/10572252.2013.730967
  3. Integrating Information: An Analysis of the Processes Involved and the Products Generated in a Written Synthesis Task
    Abstract

    The case study reported here explores the processes involved in producing a written synthesis of three history texts and their possible relation to the characteristics of the texts produced and the degree of comprehension achieved following the task. The processes carried out by 10 final-year compulsory education students (15 and 16 years old) to produce their syntheses, including the integrations they verbalized while performing the task, were examined in detail with a double-analysis system. The results revealed a tendency for the students who engaged in more elaborative patterns to make more integrations and produce better texts. These students seemed to benefit more from the task in terms of comprehension. Conversely, the students who followed a more reproductive pattern by and large copied ideas from the source texts and achieved low levels of comprehension.

    doi:10.1177/0741088312466532

2013

  1. “The Military Taught Me Something about Writing”: How Student Veterans Complicate the Novice-to-Expert Continuum in First-year Composition
    Abstract

    In this article, I summarize an interview-based, qualitative research study conducted with ten Marine student veterans on their experiences with college composition courses, focusing particularly on the how the participants’ previous interactions with teaching, learning, and writing in the Marine Corps have impacted their perceptions and expectations of teaching, learning, and writing in the first-year composition classroom. Specifically, I focus on the way in which relevant conclusions from the study regarding Marine student veterans’ prior rhetorical knowledge and experiences complicate the novice-to-expert paradigm at work in many first-year composition courses. The piece concludes with suggestions for repurposing this paradigm to one that encourages faculty to make room for prior rhetorical knowledge while identifying areas where student veterans may need support.

December 2012

  1. Circulation and Noncirculation of Photographic Texts in the Civil Rights Movement: A Case Study of the Rhetoric of Control
    Abstract

    Research Article| December 01 2012 Circulation and Noncirculation of Photographic Texts in the Civil Rights Movement: A Case Study of the Rhetoric of Control Sean Patrick O’Rourke Sean Patrick O’Rourke Search for other works by this author on: This Site Google Rhetoric and Public Affairs (2012) 15 (4): 685–694. https://doi.org/10.2307/41940631 Cite Icon Cite Share Icon Share Facebook Twitter LinkedIn MailTo Permissions Search Site Citation Sean Patrick O’Rourke; Circulation and Noncirculation of Photographic Texts in the Civil Rights Movement: A Case Study of the Rhetoric of Control. Rhetoric and Public Affairs 1 December 2012; 15 (4): 685–694. doi: https://doi.org/10.2307/41940631 Download citation file: Zotero Reference Manager EasyBib Bookends Mendeley Papers EndNote RefWorks BibTex toolbar search Search Dropdown Menu toolbar search search input Search input auto suggest filter your search All Scholarly Publishing CollectiveMichigan State University PressRhetoric and Public Affairs Search Advanced Search The text of this article is only available as a PDF. © 2012 Michigan State University Board of Trustees2012 Article PDF first page preview Close Modal Issue Section: Forum You do not currently have access to this content.

    doi:10.2307/41940631
  2. Training in the Archives: Archival Research as Professional Development
    Abstract

    This article describes the rationale and efficacy of a graduate-level teaching module providing loosely structured practice with real archives. Introducing early career scholarsto archival methods changed their beliefs about knowledge, research, teaching, and their discipline(s). This case study suggests that archives can be productive training spacesfor all writing studies researchers.

    doi:10.58680/ccc201222115

November 2012

  1. Toward Explaining the Transformative Power of Talk about, around, and for Writing
    Abstract

    This article provides an initial approach for capturing moments of talk about, around, and for writing to explain why writing groups and writing conferences are so often considered “transformative” for the people involved. After describing the widespread and yet disparate transformations so often attributed to collaborative writing talk, I introduce applied conversation analysis (CA) as a method for getting at what is often difficult to identify, document, and explain: the intricacies of moments that underlie, if not directly account for, transformations. At the core of this article, I present a case study of a writer, Susan, and tutor, Kim, and analyze their talk and embodied interactions around writing. In particular, two sequences of their talk—the first an example of “troubles telling,” or attending to a reported trouble (Jefferson, 1981, 1984, 1988) and the second an enactment of humor that names asymmetrical power relations (Holmes, 2000)—illustrate the ways in which building affiliative relationships might allow for naming and poking fun at, if not restructuring, power relations. Further, self-reports from interview data indicate how the occasions of talk between Susan and Kim mark shifts in thinking about themselves, their writing, and their commitments—shifts that can be attributed to their relational, affiliative interactions and that provide supporting evidence for the transformative power of collaborative writing talk.

    doi:10.58680/rte201221826
  2. Emerging Voices: Resituating Expertise: An Activity Theory Perspective on Representation in Critical Ethnography
    Abstract

    Ethnography has consistently faced ethical questions since the earliest postmodern critiques of the ethnographer’s claims to objectivity in descriptive research. Concerns of how to represent ethically the ethnographic Other, to engage in activist research, and to foster collaboration among researchers and participants persist even in the age of critical ethnography and its strict attention to these issues. This article offers activity theory as a useful tool with which to address the ethical and practical difficulties that continue to plague critical ethnographers. I argue that by seeing the project of ethnographic research as an activity system as described by A. N. Leontiev and expanded upon in the work of David Russell and Yrjo Engeström, researchers can recognize the shifting locus of expertise between researcher and participant and thus design a research project that is more ethical and, ultimately, more useful for all involved. Ultimately, activity theory serves as a means of helping ethnographers recognize the actual nature of what they are doing when they conduct research so that they may confront ethical challenges in a more fully theorized fashion.

    doi:10.58680/ce201221640

October 2012

  1. Rhetoric, Rationality, and Judicial Activism: The Case of Hillary Goodridge v. Department of Public Health
    Abstract

    ABSTRACT This article considers the relationship between rhetoric and judicial activism. A term first coined by Arthur Schlesinger Jr. in 1947, the charge of judicial activism has become ubiquitous in modern political and legal discourse, frequently leveled at judicial opinions with which one disagrees. Despite focused attention from legal scholars in recent years, the term continues to defy easy definition. After surveying the relevant legal scholarship on judicial activism, this article considers a widely decried example of activism in action. Taking the 2003 case of Hillary Goodridge v. Department of Public Health as a case study, the authors examine the five judicial opinions, paying particular attention to how each justice justifies his or her decision with recourse to one of three rhetorical forms (legal analysis, the discourse of science, and public consensus). We conclude that the legitimacy of judicial activism is a function of particular rhetorical forms (and not others).

    doi:10.1080/15362426.2012.697681
  2. What’s Writing Got to Do with It?: Citizen Wisdom, Civil Rights Activism, and 21st Century Community Literacy
    Abstract

    This article examines what a pedagogy of public rhetoric and community literacy might look like based on an understanding of twentieth century Mexican American civil rights rhetoric. The inductive process of examining archival materials and conducting oral histories informs this discussion on the processes and challenges of gaining civic inclusion. I argue that writing can be both a healing process and an occasion for exercising agency in a world of contingency and uncertainty. To illustrate, I describe several key events shaping the evolution of the post-World War II Mexican American civil rights movement in New Mexico. Taking a case study approach, I begin this chapter by examining the civic discourses of one prominent New Mexico leader in the post-World War II civil rights movement: Vicente Ximenes. As a leader, Ximenes confronted critical civil rights issues about culture and belonging for over fifty years beginning in Albuquerque, New Mexico. It is a historical moment worth revisiting. First, I set the stage for this examination about writing, citizenship, and civic literacy by analyzing two critical rhetorical moments in the life of this post World War II civil rights activist. Secondly, I connect the Ximenes legacy to a growing movement at the University of New Mexico and the ways that we are making critical responses to current issues facing our local communities in New Mexico. By triangulating social acts of literacy, currently and historically, this article offers organizing principles for Composition teachers and advocates of community literacy serving vulnerable communities in their various spheres of practice.

    doi:10.25148/clj.7.1.009382
  3. The Digital Archive as a Tool for Close Reading in the Undergraduate Literature Course
    Abstract

    This article focuses on the uses of the Early English Books Online (EEBO) database as a case study for how to introduce undergraduates to archival research. I provide four cases in which working with the digital archive has allowed my students to attend to variations in typography, spelling, capitalization, punctuation, and overall design in early modern printed texts. Working with the EEBO database challenges students to reconsider how a printed text represents a series of editorial choices; it encourages them to make persuasive claims about the differences in the appearance of an early modern lyric or dramatic text when it is situated in different contexts; it enhances the students’ ability to work independently and derive pleasure from the serendipity of the archive; and perhaps most important, it can actually help students develop a clearer and more effective practice of close reading in the twenty-first century.

    doi:10.1215/15314200-1625244
  4. Immutable Mobiles Revisited: A Framework for Evaluating the Function of Ephemeral Texts in Design Arguments
    Abstract

    This article makes the argument that material evidence for many of the most valuable contributions that contemporary technical communicators make to their organizations is often found not in the traditional documentation that they produce but, rather, in the more fragmentary and provisional documents they create as daily participants in their work teams. To make this argument, the article presents data from a case study of a technical communicator at a software firm, showing how a reminder note he carried to a meeting helped him achieve an important design change. The article unpacks the concept of immutable mobiles from actor network theory to derive a framework that helps us interpret the multiple functions of this note in helping the technical communicator warrant and win a design argument with software developers.

    doi:10.2190/tw.42.4.e
  5. Everyday Matters: Reception and Use as Productive Design of Health-Related Texts
    Abstract

    This article uses research in cultural–historic activity theory, exploring patients' use of technical health care texts to produce knowledge and design their choices related to their bodies and health. Drawing on a case study of Meagan, who dealt with colitis and complications due to pregnancy, the author argues that we should consider reception and use as multisemiotic acts of repurposing, inscription, and reproduction alongside the research of the production of texts by professionals.

    doi:10.1080/10572252.2012.702533
  6. Archival Research in Composition Studies: Re-Imagining the Historian's Role
    Abstract

    This article argues that historians of composition studies are burdened by adherence to history-as-narrative in archival research, whether supporting or countering master narratives of the field. I propose that historians redefine their work in conversation with the principles of archival ethnography, a concept from the field of library and information science. Reseeing historiography through this lens means privileging the position of the archivist as community interloper, thus creating a shift in responsibility from interpretation of archival material to public transmission thereof. Re-imagining the historian's role as ethnographic also aims to redress the ethical burden of inevitable re-presentation of past agents, practices, and values.

    doi:10.1080/07350198.2012.711201
  7. Colin Powell's Speech to the UN: A Discourse Analytic Study of ReconstitutedEthos
    Abstract

    Using Colin Powell's 2003 pre-war speech to the UN as a case study, this essay illustrates ways in which discourse analytic methods can serve investigations of constitutive rhetoric. Prior to the speech, Powell's reluctance to go to war and his skepticism of the need for military action in Iraq was well known. His conversion to the administration's position was key to the persuasiveness of the speech. Thus, within the speech he needed to reconstitute his ethos from doubter to advocate. The analysis focuses on how specific linguistic qualities such as modality, positioning, narrative, and evaluation assist Powell in doing so. These discourse analytic tools reveal ways in which discrete linguistic moves contribute to the constitutive work of ethos formation and re-formation.

    doi:10.1080/02773945.2012.704121
  8. Theorizing Uptake and Knowledge Mobilization: A Case for Intermediary Genre
    Abstract

    Recent scholarship in genre studies has extended its focus from studying single genres to multiple genres, as well as how these genres interact with one another. This essay seeks to contribute to this growing scholarship by adding a new concept, intermediary genre. That is, a genre that facilitates the “uptake” of a genre by another genre. This concept is designed to reveal a particular aspect of multiple genres: that one genre can be used to connect and mobilize two otherwise unconnected genres to make uptake possible. The concept is illustrated in case study of knowledge mobilization, an instance in which scientific research was used in the judicial system to inform public policies on eyewitness handling and police-lineup procedures. The case study shows how intermediary genres emerge, how they connect other genres, and how knowledge circulates as a result of such connections and affects policy decisions.

    doi:10.1177/0741088312457908

September 2012

  1. Intercultural Communication Training in IT Outsourcing Companies in India: A Case Study
    Abstract

    This study examines the nature, manifestations and causes of communication problems in international outsourcing engagements. Specifically, it explores a case of business process outsourcing (BPO), which is the transfer of a number of business processes, such as payroll, supply chain management, and customer relations to an external supplier. In this case, a company based in the US outsourced its business processes to a company in India. (1) If widespread proficiency in English is the reason for India's predominant position in outsourcing, then why do we hear about communication problems? (2) What are the causes of such problems? (3) In what forms and situations do they manifest? (4) How could technical communication offer solutions to ameliorate or minimize some of these communication problems? Similar cases studied include previous studies of call centers in the Philippines and outsourcing relationships in software companies have identified challenges in those relationships to problems of intercultural communications, such as language use and differences in culture. Three areas of inquiry informed this study. Intercultural communication theories provide frameworks and touch points for assessing the role of culture in communication. Previous studies of outsourcing and offshoring provided definitions of the broad range of arrangements that comprise outsourcing. Although these studies all concluded that communication is a crucial factor in the success of outsourced projects, they offered few details of communication problems, their causes, manifestations, and possible solutions. Accounts of India represent India as a rapidly-growing, dynamic economy with certain typical communication problems. The study was designed as a mixed-methods, single-case study with a mix of quantitative and qualitative methods. Quantitative data were gathered through surveys that helped develop a picture of patterns in areas such as communication problems, preferred methods of communication, and patterns of escalation while qualitative data from 45 personal interviews and one group interview provided insights into the nature and resolution of communication dissonances. The case studied ABC Corporation, a captive Indian company that performed BPO for a major American corporation. Communication problems that arise in the outsourcing relationship include differences in corporate culture and differences in linguistic and rhetorical choices. Issues causing these problems include differences in education and training. Ongoing training in cross-cultural communication is needed at all stages of the outsourcing cycle, with an emphasis on communication skills in the early stages of the process, especially the hiring stage. Technical communication can offer solutions to these problems because our field can help structure suitable training applying theories such as Cross' Theory of centripetal and centrifugal forces, which provide frameworks for assessing and addressing communication problems.

    doi:10.1109/tpc.2012.2207834
  2. Combining Concurrent Think-Aloud Protocols and Eye-Tracking Observations: An Analysis of Verbalizations and Silences
    Abstract

    Research problem: Concurrent think-aloud (CTA) protocols are one of the dominant approaches of usability testing. However, there is still debate about the validity of the method, partly focusing on the usefulness and exhaustiveness of participants' verbalizations. The rise of eye-tracking technology sheds new light on this discussion, as participants' working processes can now be observed in more detail. Research questions: (1) What kinds of verbalizations do participants produce, and how do they relate to the information that can be directly observed using eye tracking? (2) What do eye movements reveal about cognitive processes at times when participants stop verbalizing? Literature review: Our study replicates an earlier study by Cooke (2010), who used a combination of CTA protocols and eye tracking in a small sample with experienced and highly educated participants to investigate the validity of CTA. Cooke's results suggest that the additional value of participants' verbalizations is limited: at least 77% of the verbalizations referred to things that could be easily observed with eye tracking. Methodology: We conducted a study in which 60 participants with different characteristics performed tasks on informational websites. During their task performance, they verbalized their thoughts, and simultaneously their eye movements were measured. The resulting think-aloud protocols were divided in verbalization units, which were coded into content types. Silences were registered, and eye movements during these silences were analyzed. Results and discussion: We found a different distribution of verbalization types than Cooke (2010) reported, with far more verbalizations where participants formulated doubts, judgments on the website, or expressions of frustration. In our study, verbalizations provided a substantial contribution in addition to the directly observable user problems. We measured a rather high percentage of silences (27%), during which participants most often were scanning pages for information. During these silences, interesting observations could be made about users' processes and obstacles on the website. The implication of our study is that we now have a better understanding of the types of verbalizations that a CTA evaluation might generate. Further, we know that relevant usability observations can be made during silences. A limitation is that we do not know yet the influence of specific characteristics of the evaluation setting on the types of verbalizations and silences. Future research should focus on the influence of evaluation settings on the outcomes of an evaluation, in particular, the influence of characteristics of the participants who are involved in the study.

    doi:10.1109/tpc.2012.2206190
  3. The Implications of Bringing Freshman Composition to a British University
    Abstract

    This paper discusses the results of a reflective case study involving academic writing within an undergraduate programme at a British university. Specifically, the study focuses on the positioning of the students’ central claims within their essays – and subsequent essay structure – and how this differs from a specific structure often taught within the US Freshman Composition class. Coming from this teaching background in the US, I made the assumption that such pedagogy would be transferable when I began teaching academic writing in a UK university in 2003; however, from my experience students have tended to resist placing their central claims within the introduction and this study might therefore illustrate a potential pedagogic issue that US trained writing professionals could face if teaching academic writing in Britain. The analysis of 535 essays from all three years of the programme, in addition to questionnaires completed by staff, students, and members of the European Association for the Teaching of Academic Writing (EATAW), help to shed light on the nature of the thesis statement in the British academic writing context.

    doi:10.18552/joaw.v2i1.83
  4. ‘I feel that this writing belongs to a different kind of text, but if this is gonna get me a better mark…’: High-achieving Students’ Encounters with Multi-disciplinary Writing
    Abstract

    High-achieving students are not often the focus of studies in academic transition. In the UK, the driver has frequently been the widening participation and retention agendas, resulting in an emphasis on supporting the ‘non-traditional’ student. This exploratory case study based in the Faculty of Modern and Medieval Languages at the <University> took academic writing as one aspect of transition and compared two transition points for undergraduate students of Modern Foreign Languages (MFL): from school or college into the first year and then into the year abroad as students adapt to expectations for dissertation writing. In a context where weekly tutorials arguably offer the ultimate space for development of student writing, the study unpacks students’ interpretations of institutional, disciplinary, tutor and genre-based expectations. The study drew on theories of academic literacies (Lea & Street 1998, Lillis & Scott 2007 and Russell et al 2009) by viewing writing as socially constructed and ‘literacy’ as dependent on disciplinary context. Findings revealed the significance of the multi-disciplinary nature of the MFL course to students’ ability to adapt to writing at university. It is suggested that a focus on the end product rather than the writing process might hinder the students’ ability to adapt to new expectations and make the most of their tutorial time.

    doi:10.18552/joaw.v2i1.55
  5. What is communication design?
    Abstract

    In 1997, I worked with a team to conduct my first qualitative research project, a study of how software developers used code libraries when developing a common codebase (McLellan et al. 1998; Spinuzzi 2001). In particular, I was interested in how developers used inline comments to understand their own and others' code. At two sites, the developers used comments pretty much as you might expect: as notes for interpreting and communicating information about the code. But at the third site, developers essentially ignored the comments. One compared the comments to an approaching car's blinker: it might or might not indicate intent, but you'd be foolish to trust it. Another set his editor to gray out comments so they wouldn't distract him. A third used comments - not to interpret the code, but as landmarks for navigating it. "If I have 50 lines of code without a comment," he told me, "I get lost. It takes me a while to actually read the code and find out what it's doing. But if I have comments I can separate it into sections, and if I know it's the second section in the function, I can go right to it."

    doi:10.1145/2448917.2448919
  6. Overcoming Burdens of Proof in Science Regulation: Ephedra and the FDA
    Abstract

    Abstract At moments when science regulators perceive a crisis that requires market intervention, they must craft arguments to overcome the burdens of proof placed upon them by both their authorizing statutes and scientific standards of knowledge formation. These "presumptive breaches" lend themselves to rhetorical analysis. This essay offers the eight year bid by the Food and Drug Administration to regulate ephedra dietary supplements as a case study to explicate the role rhetoric plays in proposing and reviewing science regulation.

    doi:10.2307/41940610
  7. Institutional Ethnography as Materialist Framework for Writing Program Research and the Faculty-Staff Work Standpoints Project
    Abstract

    Institutional ethnography seeks to uncover how things happen—how institutional discourse compels and shapes practice(s) and how norms of practice speak to, for, and overindividuals. The Faculty and Staff Standpoints project is shaped by this methodology, as it explores writing center staff and faculty relationships to their work.

    doi:10.58680/ccc201220863

August 2012

  1. Kristina’s Ghetto Family : Tensions and Possibilities at the Intersection of Teacher and Student Literacy Agendas
    Abstract

    Despite a growing awareness among teachers of the importance of recognizing and valuing a broader range of students’ literate resources and experiences, including those that are culturally and linguistically linked, in many language arts classrooms students’ literacy practices continue to be marginalized—remaining peripheral to, if not at odds with, the central work of the classroom. This ethnographic study, featuring a sixth-grade African American girl, examined one such case of marginalization that occurred in an urban English language arts classroom during an integrated novel study unit. Drawing on the Bakhtinian concept of dialogism, the study considers how a student-authored play showcasing cultural and linguistic resources disrupted the planned curriculum and how tensions were negotiated by the teacher, student, and researcher. In spite of the student’s efforts and the teacher’s best intentions, hegemonic centripetal forces resisted and ultimately marginalized students’ literate interests and agendas in this classroom. Recommendations from this research include planning on, and for, dialogism by deliberately structuring curricula so there is both time and space for students’ literate interests, resources, and abilities.

    doi:10.58680/rte201220671
  2. What's in a Name? The Anatomy of Defining New/Multi/Modal/Digital/Media Texts
    Abstract

    In a 2009Computers and Compositionarticle, I examined how the terms multimedia and multimodal were used in academic and industry situations. This webtext extends that argument to investigate the ways in which a variety of other terms, including digital media and new media, are defined by scholars in the fields of computers and composition and education. These interview-based conversations laid the framework for a broader consideration of the anatomy of a definition: how we develop definitions and how definitions shape our work in academia, the classroom, and public life.

July 2012

  1. Delving into Third Space
    Abstract

    As the number of pupils who are multilingual and multicultural continues to increase in the United States, finding ways to best support these learners’ writing has become a priority. This project explores the creation and use of third spaces that support writing in three diverse urban classroom contexts. Ethnographic case studies reveal the ways in which teachers created third spaces for multicultural and multilingual students’ voices to be heard (Bakhtin, 1986; Dyson, 2003). Findings suggest that co-constructing third spaces can contribute to a writing pedagogy that includes multilingual and multicultural student discourse(s) while expanding the social and practical purposes for writing. These findings have implications for teacher educators, researchers, and classroom teachers with regard to the power of co-constructed spaces where students’ lives and languages are used as the foundation for merging school and local networks.

    doi:10.1558/wap.v4i1.69
  2. Race, Rhetoric, and Technology: A Case Study of Decolonial Technical Communication Theory, Methodology, and Pedagogy
    Abstract

    This article engages disciplinary (and interdisciplinary) conversations at the intersections of race, rhetoric, technology, and technical communication and offers a case study of curriculum development that supports disciplinary inquiry at these complex interstices. Specifically, informed by a decolonial framework, this article discusses the status of cultural and critical race studies in technical communication scholarship; tentative definitions of race, rhetoric, and technology; the cultural usability research conducted and located accountability in the process of designing a graduate course that studies rhetorics of race and technology; and the implications of this inquiry for the discipline, field, and practices of technical communication.

    doi:10.1177/1050651912439539
  3. A Rhetoric of Pornography: Private Style and Public Policy in “The Maiden Tribute of Modern Babylon”
    Abstract

    In 1885, William Stead, editor of the Pall Mall Gazette, printed an exposé of child prostitution in London, “The Maiden Tribute of Modern Babylon.” This incendiary article helped pass the Criminal Law Amendment bill, but also garnered accusations of pornography against the “Maiden Tribute.” Using Stead's four-part article as a case study, I develop a rhetorical understanding of pornography to account for the dynamic political energy and outrage generated by this text. I argue that the pornography of the “Maiden Tribute” managed to create a particular ignorance, one in which sexuality was isolated from material economic realities. Ultimately, Stead's mission proved politically deleterious to the very women he professed to help.

    doi:10.1080/02773945.2012.704120

June 2012

  1. Different Approaches to Similar Challenges: An Analysis of the Occupational Cultures of the Disciplines of Technical Communication and Training Tutorial
    Abstract

    Problem: Perhaps it is presumptuous of technical communicators to assume that, because some of their skills that might be employed in developing and delivering training materials, that those skills alone are qualifications to work in training, much less the source by which the processes of Training might be examined. Using data from one survey and one interview-based study of the work of Technical communication and Training groups, as well as participation on committees responsible for certification examinations for technical communicators and trainers, this tutorial analyzes differences in the occupational cultures of the two fields. Key concepts: The work differs: technical communicators produce content that explains how to perform tasks; trainers produce programs that develop skills that a third party can verify. To do so, technical communicators follow a process that emphasizes writing and production; trainers follow a process that emphasizes the analysis of intended goals and evaluation of whether those goals have been achieved. The guiding philosophy of Technical communication is usability; the guiding philosophy of Training is performance. Although both disciplines are rooted in cognitive psychology, the primary intellectual roots of Technical communication are in rhetoric and composition, while the primary intellectual roots are in education. The preferred research methods of Technical communication are critical; the preferred research methods of trainers are empirical qualitative and quantitative methods. Key lessons: As a result, Technical communication professionals and researchers who want to work in training should approach the field in a culturally appropriate way by (1) recognizing distinctions between a communication product and a training program, (2) recognizing distinctions in work processes, (3) recognizing distinctions in language, (4) recognizing differences in values, and (5) acknowledging that an academic discipline of training exists.

    doi:10.1109/tpc.2012.2194601
  2. Facilitating Knowledge Sharing Through a Boundary Spanner
    Abstract

    Research problem: The purpose of the study was to explore how a boundary spanner can successfully facilitate knowledge sharing across functional and geographical boundaries. The main research questions are: (1) Does matching the complexity of knowledge boundary with the knowledge-sharing process lead to successful knowledge sharing? and (2) What are the key factors that influence a boundary spanner when deciding how to facilitate the knowledge sharing across functional and location boundaries? Literature review: The purpose of the literature review was to better understand the existing knowledge-sharing frameworks. Finding no framework that can directly address the research problem, the researchers decided to build on the closest one which is a framework for knowledge sharing across functional boundaries. By not taking into consideration knowledge sharing across location boundaries, the framework assumes collocated and synchronous knowledge-sharing interaction. To understand the potential supporting media for knowledge-sharing interaction across functional and geographical boundaries, the researchers consulted the Media Naturalness Theory. Media naturalness is the ability of the media to support a sense of collocated and synchronous interaction. Methodology: The researchers conducted a qualitative exploratory case study in the IT department of a Fortune 500 multinational finance company. Researchers selected a boundary spanner and observed her facilitation of knowledge-sharing interactions for four months. A total of 78 knowledge-sharing interaction logs were collected during the period of observation from five data sources: wiki, email, instant messaging, teleconference, and face-to-face interactions. Data analysis was carried out through template coding. Results and discussion: The researchers found that matching the knowledge boundary with the knowledge-sharing process is an essential yet insufficient condition for successful knowledge sharing. A boundary spanner should also pay attention to the boundary objects and media used to support the knowledge-sharing interaction. Spatial dispersion and knowledge commonality between the source/recipient and boundary spanner affected the media selection which, in turn, influenced the selection of the boundary objects. The implication of the study is that there are three important factors that the boundary spanner should consider when deciding how to facilitate knowledge sharing (i.e., knowledge boundary, spatial dispersion, and knowledge commonality). The main limitations of the study were the relatively short observation period of the knowledge-sharing interactions via a boundary spanner. Future research should quantitatively validate the proposed optimal knowledge-sharing designs to test the generalizability of the findings with a survey and profile deviation analysis.

    doi:10.1109/tpc.2012.2188590
  3. Introduction
    Abstract

    Rhetorical lore holds that epideictic address resolves itself into acts of either praise or blame. The passing of Michael C. Leff—friend to so many, colleague of a fortunate few—grants us every good reason to indulge the former, avoid the latter, and thus satisfy our need to bear witness to an extraordinary life. But we know, too, that the imperative to witness is scarcely limited to these options. This special issue of Philosophy and Rhetoric is conceived as a testament to the work of Leff generally but especially to a mind possessed of relentless curiosity, at once fiercely independent and disciplined, steadfast in its principles but open always to question, debate, and revision. Leff was, in a word, an explorer, and in this spirit we have asked our contributors neither to bury nor to praise him but to press on as fellow travelers into the world of ideas he so manifestly relished.That Philosophy and Rhetoric should host such an expedition seems altogether appropriate. Since the publication of its first issue in 1968, the journal has committed itself to reinventing the relationship between two ancient, enduring, and often warring traditions of thought. The genius of its founders—Henry Johnstone Jr., Carroll Arnold, Robert Oliver—lay in replacing the long-standing “versus” with an “and.” To grasp the importance of that “and” is to understand the mission of the journal, its editors, and the authors who hold its legacy in trust. It is well to be reminded of how bold that move was at the time, how uncertain its prospects. All was new, but readers quickly learned that here was a journal in full, evidence of which can be found in the roster of essays making up its first volume, among them Lloyd Bitzer's “The Rhetorical Situation, Chaïm Perelman's “Rhetoric and Philosophy,” Gerard Hauser's “The Example in Aristotle's Rhetoric,” Douglass Ehninger's “The Systems of Rhetoric,” Carroll Arnold's “Oral Rhetoric, Rhetoric, and Literature,” George Yoos's “Being Literally False.” The journal, in short, proved instrumental in opening up new ways of thinking about the subject, and it does nothing to detract from Leff's many accomplishments to recognize paths charted before him.Much of what we may say of the journal may indeed be said of the man as well. Both remained convinced of the possibilities of inquiry once emancipated from habit, complacency, and unquestioned tradition. Leff, like Johnstone et al., strained against millennia of thinking of philosophy and rhetoric as being bound in an interminable cold war; they sought, finally, not so much a detente among the powers as a full and genuine partnership. The point was not to collapse the two modes of inquiry, nor to ignore the differences that themselves might be productive of insight. It was rather to put philosophy and rhetoric into conversation with each other.The results were not altogether even—as Henry once confided to me, there were times when he thought philosophers were trying to sound like rhetoricians and rhetoricians like philosophers. But the parties remained loyal to the pact and now, more than forty years on, the enterprise continues to expand the horizons of what we know and can know about that “and.” It has produced much, though with varying degrees of emphasis and interest: ontologies of discourse, classical exegesis, informal logic; hermeneutics, poststructuralism, feminism, public sphere analysis, and, recently, Bakhtin. The range will keep widening, but the journal will retain its signature commitment to depth, rigor, and innovation.I offer these reflections on the journal as a way of suggesting that Leff and it share certain abiding investments. It remains to the authors herein to enrich the contributions of both, and so I will limit my comments on the man to only a few broad observations. As I have noted, his thinking was marked by a steadfast commitment to the humanistic bases of the disciplines, but he did not allow himself to be artificially bound by either. This stubbornness—and he could be stubborn—as often as not placed him in the role of instigator: if he did not approve of the way things were going, he set out to create the conditions for change and renewal. It is notable in this respect how many developments in scholarship he either initiated, signed onto early, or aligned himself with to certain effect. Early in his career he was instrumental, with James J. Murphy, in reinvigorating the study of classical rhetoric at the University of California at Davis, whence was born the journal Rhetorica, for which he served as second editor. At Indiana University and the University of Wisconsin-Madison, he further established his reputation as a student of public address and rhetorical criticism; he led and gave forceful expression to the practice of close textual analysis, with attendant interests in linguistics and discourse pragmatics, assisted in the international study of argumentation, cofounded the Public Address Conference, and rejuvenated rhetorical studies at the University of Memphis.The list is incomplete but the point perhaps made: Leff carried with him the courage of his convictions, and he acted on them by creating the enabling conditions for new avenues of inquiry. In this regard he bore out the potential of interdisciplinarity in ways all too rare in academic work today. The term itself has become justly vulnerable: skeptics have good reason to wince at its easy optimism, the frequency with which it is bruited as an inherent good and the paucity of its actual results. Interdisciplinarity can and has given warrant to ecumenical excess, and in some guises it has promoted the view of rhetoric as being by definition a pariah discipline. In my view, at least, Leff avoided these pitfalls by remaining fixed to certain constants, chief among them a conception of rhetoric as a form of habitation, that is, a mode of being and acting in which the art and the artist collaborate in a world shaped by contingency, the unexpected, and the partially glimpsed. If one word may be said to capture this sense, it is “performance.” Leff himself did not use the term overmuch, perhaps because of the freight it carried during latter decades of the twentieth century; but as a way of explaining the ways of rhetoric it runs as a leitmotif throughout nearly fifty years of thinking and writing about the subject.The third decade of Leff's career found him at the University of Wisconsin-Madison, where I was fortunate enough to work with him when I was completing my graduate studies. The 1980s proved a tumultuous period across the humanities, no less so in rhetoric. I had occasion, then, to observe up close how a first-rate thinker negotiated the manifold challenges posed by emerging forms of postmodernism. For many, his response revealed a certain conservative strain; this much is true, but not for the reasons usually ascribed. Leff was clearly concerned to extend and revitalize neoclassical forms of analysis, and he could be rather too quick to dismiss what seemed then like novel ways of reformulating the disciplinary grounds of rhetoric. His chief concerns, however, cut much deeper than such temperamental matters. Leff's problem was not with the beau ideals of the age—Foucault, de Man, et al.—but more generally with how they were being taken up and to what effect. In the main he found such acolytes afflicted with what he called the tendency to “think in slogans” and bristled at glib dismissals of the rhetorical tradition by those unversed in that tradition. Above all, however, he was troubled by the dangers of writing agency out of the script, as if rhetoric could be reconceived independent of its habitation in the lived realities of human symbolic action. At stake, again, was the role of performance, with its related commitments to historical context, locality, and the artistic rendering of human will. Leff's work was accordingly devoted to reclaiming the realm of concrete expression from airy abstractions, to capture again the rough ground of the discipline and develop a critical vocabulary responsible to the particulars of the speech act even as it sought cautiously for certain levels of generalization.All this may at first glance seem to speak more directly of Leff the rhetorical critic than of theorist familiar to readers of this journal. I would like to submit, however, that in fact his work gives little evidence that he viewed himself operating on one or the other register. I do not mean to suggest that Leff conflated the theoretical with the critical or refused to acknowledge their different emphases and predilections. As a theorist, he was deeply conversant in the historical and conceptual grounds of philosophy and rhetoric, and at various points he proved expert in diagnosing the state of scholarship in both. Still, it must be said that Leff's interest in the “and” leaned to the right, to the ways in which rhetoric, conceived as a form of embodied symbolic performance, could be seen as at once informed by theory and straining always to outstep its explanatory reach.Such a perspective on the art meant that Leff consistently sought to place theory and practice in a tensive, often ambiguous and ironic, but always productive relationship to each other. This much is clearly evident in virtually all of his writings on Cicero, for example, and it is with reference to the Roman orator that I conclude my comments on Leff. Tully was, of course, a preoccupation of Leff's from beginning to end. The reasons for this are many, but for the most direct explanation I refer readers to the essay reprinted in this issue. It is, in my view, the most efficient representation of Leff's abiding interests, including those just noted: the rhetorical lore, its canonical figures, the stress on performativity, the embrace of ambiguity and tension, the play of theory and practice. Short of rehearsing the argument, it may be illustrative to take his description of Ciceronian humanism as a mirror of his own: “a suspicious attitude toward abstract theory not only in respect to rhetoric but also to ethics and politics; a conviction that discourse, especially discourse that allows for argument on both sides of an issue, has a constitutive role to play in civic life; a valorization and idealization of eloquence that entails a strong connection between eloquence and virtue; and a conception of virtue that is decisively linked to political activity.” With this passage in mind, let us hint briefly at the essays to follow.The emergence of rhetorical studies in modern American higher education is in several ways a curious story. All disciplines, of course, struggle early to situate themselves within the complex and contested terrain of academic inquiry, but rhetoric, more than most, struggled to locate itself between the competing demands of research and theory on the one hand, and its applied and vocational missions on the other. It is no small part of Leff's legacy that he steadfastly refused to resolve this tension into a simple disjunction between the library and the classroom. A quick glance at his bibliography gives evidence that in fact he remained for much of his career deeply interested in the interplay of rhetorical pedagogy and theory. And the ground for this interest, as we might expect, was a long-standing investment in traditions of Latin learning generally and rhetorical education in particular.The distinguished classicist Martin Camargo takes us deep into this terrain in his exploration of Anglo-Latin rhetoric in late fourteenth-century England. As if to remind us that the status of rhetoric seems never to have been altogether settled, Camargo painstakingly assembles his case to demonstrate that the subject was not, as is frequently thought, the province of the classroom alone. His extensive recovery of archival materials, rather, leads him to conclude that, if anything, “the theory and practice of rhetoric were anything but banal, trite, and jejune; they were new, hot, even controversial—not milk for infants but solid food for adults.”Leff began his career as a classicist, and he ended it as a classicist. His attunement to the tradition, however, gradually shifted over time from largely exegetical concerns to questions over the relevance and fecundity of such thought for contemporary theorizing about the art. This interest he represented on several fronts: by reclaiming neoclassical criticism for the work of textual analysis, for instance, and by revisiting the concept of decorum as it related to contemporary theory. Among Leff's most important contributions in this vein was to have reanimated debates over the centrality of invention, argument, and hermeneutics. Here again he found himself both defending and promoting certain classical traditions of thought as unjustly stigmatized by postmodern critiques, and, more positively, as a robust resource for explaining rhetorical performance. In this enterprise he enjoyed the amicable but challenging company of Steven Mailloux, with whom he carried on a lively exchange of ideas over many years. Although Leff was rather more concerned to articulate the productive disciplinary differences that might be said to obtain between them, both held constant the role that controversy plays in funding rhetorical argument.Over and against strains of antihumanist thought—ranging from Plato to Heidegger to postmodernism—Mailloux locates an understanding of humanism that rightly embraces human agency and the inventive force of tradition. At the heart of this relationship is Leff's particular brand of “hermeneutical rhetoric,” the process through which individual actors render strategic interpretations of the past to shape collective perceptions in the present. Mailloux reminds us that in no sense does this form of humanism presuppose an absolutely free agent, nor does it ever concede a sense of tradition as inherently prescriptive or determinate. On the contrary, rhetorical humanism—and the hermeneutics it enables—celebrates the deeply human capacity for making judgments in precisely those contexts marked by contingency, plurality, and the shifting demands of human community in time.The study of argumentation is in some ways anomalous. Although it cannot be said to reside at the core of either philosophy or rhetoric as a disciplinary domain, it nevertheless abides as a persistent interest for both. Indeed, it was no small part of Henry Johnstones's mission—successful, in the event—to firmly locate the subject at the interstices of interdisciplinary inquiry and thus to ensure its career and strengthen its claim on several communities of scholars at once. Leff came argumentation through two routes: in his younger years as a collegiate debater and afterward as an academic. The former, I might suggest, is not altogether without relevance to the latter. From it he retained a sense of argument as the embodied exchange of convictions about matters of public concern. This commitment was to surface again when, in the 1980s and thereafter, Leff enthusiastically joined in the renaissance of argument studies that continues to this day.At least two themes join together much of Leff's thinking about argument, and they may be observed at work in his scholarship generally. One is an entrenched resistance to what he regarded as rigid and excessively abstract approaches to the subject, and the other, not surprisingly, perhaps, is the relevance of classical lore, especially Aristotle. Both are evidenced in J. Anthony Blair's case for revisioning conventional treatments of argument and its relationships to dialectic and logic. A prominent figure in the resurgence of argumentation studies, Blair proposes an alternative understanding of how these modes of description and action comport with each other. Rhetoric, he argues, is best understood as a theory of argument as it relates to speeches, dialectic as a theory of argument as it relates to conversations, and logic as a theory of reasoning as it relates to both.I have suggested that the principle of performativity underwrites virtually the whole of Leff's interpretive corpus. Nowhere is this preoccupation more evident than in his practice as a rhetorical critic. On a number of occasions he sought to sharpen, defend, and promote this practice, most explicitly with reference to the work of textual analysis. In the process, Leff helped to established its key theoretical underpinnings, to identify, that is, those premises which might shift such criticism away from mere impressionism toward a more stable and rigorous foundation. The task was not an easy one: a number of leading critics in their own right suspected in this project a certain New Critical fondness for contextless formalism. Again, I think this charge unfounded. We need only consider his insights regarding enactment to see why: texts, he argued, are not merely the record of symbolic action but are themselves forms of action, momentarily bounded by their textness, shaped by contextual forces, and expressions of artistic judgment. “Text,” that is, is as much a verb as a noun. And certain texts, he demonstrated, are notable for the ways in which they perform their own theory; Cicero's De oratore, for example, he took to be a “cookbook that bakes its own cake.”This conception of enactment we see at work in David Zarefsky's treatment of Lincoln's First Inaugural Address. Zarefsky, preeminent among rhetorical studies in the study of the sixteenth president, shares with Leff an abiding interest in how Lincoln was able to give to his thoughts their optimal mode of expression. In the First Inaugural, Zarefsky teaches us, Lincoln exercises the generic possibilities opened to him by presenting what may be called his philosophy of republican government in its distinctly American form. He does so, however, not in the shape of a treatise but through argumentative enactment, a key example of which is found in how he seeks to slow down the deliberative judgment of the audience by slowing down the internal movement of the speech itself. Thus Zarefsky: “By coming back to the argument about secession again and again, [Lincoln] arrested the progression of the speech, halting its movement toward the final choice of peace or war. By developing separate, complete arguments, he invited consideration of the dangers of secession from multiple points of view, so that listeners would take time, not ‘hurry in hot haste’ but think ‘calmly and well’ on the subject. Lincoln's speech is an act as well as a set of propositions. The act carried out the slowing of time for which the propositions call.”Ours is not a particularly hospital time for the study of genre. A casualty of the antiformalism fashionable in much interpretive work of the 1980s and 1990s, the subject remains nevertheless a potent, if underrealized, resource for the analysis of public discourse. Leff, of course, gave to the matter considerable attention, notably in his work on Lincoln and, again, Cicero. His treatments of genre worked in large part because he understood that, contrary to the popular allegation, there was nothing inherently static or predetermined implied in its usage. Rather, he conceived of genres as a formal resource through which traditions of expression—and therefore thought—were given effect in arenas of civic action.Such a conception seems to inform Bradford Vivian's analysis of Booker T. Washington's (in)famous address at the 1895 Cotton States Exposition. For Vivian, the text of that speech offers up a case study in the act of witnessing, where the dialectics of remembering and forgetting give shape and direction to the orator's vision of social rebirth. Among the key insights he offers is that this play of opposites is managed decisively by the epideictic form itself. Far from fixing that vision within the conventional options of praise or blame, Vivian illustrates how Washington subverts the genre through tactical appeals to forget one version of the past and to champion another and so to chart a course of putatively enhanced racial relations. Whatever we may conclude about the speaker's ultimate aims and effect—Vivian leaves us no doubt as to his own views—the text itself amounts, in his words, “to a meditation on time and memory as elements of public judgment.”Time now to let our authors speak for themselves.

    doi:10.5325/philrhet.45.2.0099

May 2012

  1. Emerging Possibilities: A Complex Account of Learning to Teach Writing
    Abstract

    In order to prepare effective writing teachers, teacher educators need an understanding of how preservice preparation programs, inservice professional development, and the policies and practices of K-12 schools work together to influence teachers’ writing instruction. This qualitative case study uses complexity theory (Davis & Sumara, 2006) to analyze how one teacher learned to teach writing within and through the emergent, nested, interacting systems of teacher education and the school where she took her first teaching job. Data sources were fieldnotes of her teaching and interviews about her instructional decisions, which were coded using constant comparison (Glaser & Strauss, 1967) and the theoretical lens. Findings indicate the teacher’s understanding of writing instruction emerged through interactions between systems as she reproduced and recombined the ideas, values, goals, and activities she encountered within her undergraduate and graduate courses, her school district, and her sixth-grade classroom. The study concludes with discussions of the dynamics of learning to teach writing that emerged through the research and the implications of these dynamics for teacher education, educational policy, and future research.

    doi:10.58680/rte201219762
  2. Audience and Authority in the Professional Writing of Teacher-Authors
    Abstract

    This article discusses the ways issues of audience and authority are encountered and addressed by classroom teachers who write journal articles for publication. Drawing on an interview study of K-12 classroom teachers who have published articles in NCTE’s journals Language Arts, Voices from the Middle, and English Journal, we show that teachers developed and deployed strikingly different conceptions of audience at different points in their composing process. Before and after writing, they acknowledged the wide and mixed readership of those journals, including university-based scholars; however, while drafting their articles they thought about a much more limited group of “teachers like them.” In doing so, these teacher-authors found a concrete way to navigate the contested place of classroom teachers in wider education discourses. We highlight two major implications of this work. First, it complicates the standard advice to writers to “know your audience,” showing instead how considerations of audience are closely linked to questions of one’s status relative to members of that audience. Second, our work might complicate understandings of legitimate peripheral participation and how members of communities of practice are positioned relative to one another vis-à-vis authority: teacher-authors manipulated notions of authority, temporarily redefining some readers as more central and others as more peripheral, in ways that shifted according to the authority stances those definitions allowed them to take in composing.

    doi:10.58680/rte201219763
  3. Spaces of the Hilltop: A Case Study of Community/Academic Interaction
    Abstract

    The mapping imagery of the web interface is an attempt to illustrate the surprising element of the Hilltop project. The map is not "accurate." It shows real streets and highways in, around, and in-between the Ohio State University and the Hilltop community, but it is not intended to provide directions.

April 2012

  1. New Literacy Practices of a Kiregi Mother from a(n) (Im)migrant South Korean Family in Canada
    Abstract

    The purpose of this study was to explore one South Korean (hereafter Korean) mother’s literacy practices after she had migrated to Canada for the purpose of overseeing her children’s education. Using a case study method, we focused on language, media, domains, and purposes of literacy practices in Korea and Canada. Data were obtained through two semi-structured interviews, two home visit observations, a questionnaire, and collection of literacy artifacts. The documented changes in the mother’s literacy practices, along with the theoretical and methodological approaches used to document them, offer promising areas and approaches for future research about the out-of-school literacy practices of (im)migrant students.

    doi:10.25148/clj.6.2.009393
  2. Intellectualizing Adult Basic Literacy Education: A Case Study
    Abstract

    At a time when accusations of American ignorance and anti-intellectualism are ubiquitous, this article challenges problematic assumptions about intellectualism and proposes an expanded view of intellectualism. It is important to recognize and to challenge narrow views of intellectualism because they not only influence public perceptions of and engagement with education and intellectualism, but they also affect what and how we teach in U.S. schools and aid in institutionalizing social hierarchies that privilege the knowledge, learning sites, and educational experiences of the cultural elite. To demonstrate the benefits of revising our views of intellectualism, I draw upon my observations of and interviews with adult learners participating in GED-preparation writing workshops.

    doi:10.25148/clj.6.2.009391
  3. Africanized Patterns of Expression
    Abstract

    In response to the need for additional teacher-research on African American students, this article offers a case study of how one African American student-writer successfully produces expository writing in an Afrocentric first-year writing course at Michigan State University, a large land-grant midwestern research institution.

    doi:10.1215/15314200-1503586
  4. Challenges and Rewards of Teaching Intercultural Communication in a Technical Writing Course: A Case Study
    Abstract

    Community-based projects immerse technical writing students in intercultural communication, addressing local needs and shaping documents in human terms. Students at a South Texas university work to establish communication with clients in a city-county health department to create effective documents and disseminate family health legislation. To prepare students for interactions in multicultural settings, the teacher provides an instructional framework that highlights the concepts and values of intercultural communication and the principles for effective problem-solving. Students engaged in the Baby Moses ( el niño Moisés) project encounter misunderstandings, rhetorical challenges within the process of document creation, and cultural tensions that thwart their goal to disseminate information to the community. Students and the teacher learn that the classroom, like the city-county health department, is a fertile site for cultural disequilibrium, tensions, and potential cultural awareness. To insure a viable Technical and Professional Writing Program in a culturally diverse university and surrounding community, the teacher identifies opportunities that help students develop and enhance their identities as culturally-sensitive communicators and effective problem solvers.

    doi:10.2190/tw.42.2.d
  5. A New Paradigm: Authorizing a Rhetorical Ground in Technology Transfer
    Abstract

    This work was based on a case study of a university institute designed to bring university and industry leaders together to promote research and economic development. The article examines how key terms in technology transfer not only justified the institute but also constituted a ground for negotiating interests. Framed by Burke's and Bourdieu's theories of motive and space, the analysis examines the question of who or what authorizes the grounds for success in technology transfer.

    doi:10.1080/10572252.2012.641429
  6. Metacognition in Student Academic Writing: A Longitudinal Study of Metacognitive Awareness and Its Relation to Task Perception, Self-Regulation, and Evaluation of Performance
    Abstract

    This article proposes a novel approach to the investigation of student academic writing. It applies theories of metacognition and self-regulated learning to understand how beginning academic writers develop the ability to participate in the communicative practices of academic written communication and develop rhetorical consciousness. The study investigates how this awareness changes over time and how it relates to students’ perceptions of the writing task, metacognitive awareness of strategic choices, and evaluation of their writing. Through a constructivist grounded theory approach, journals collected throughout a semester from students of beginning academic composition were analyzed to determine qualitative changes. The data suggest a link between task perception and students’ conditional metacognitive awareness —their understanding of how to adapt writing strategies to specific rhetorical requirements of the task and why—and performance evaluation. Metacognitive awareness also seems to have a reciprocal relationship with self-regulation and students’ development of individual writing approaches.

    doi:10.1177/0741088312438529

March 2012

  1. Girls, identities and agency in adolescents’ digital literacy practices
    Abstract

    This paper focuses on the ways girls use digital environments, like Word, PowerPoint and chatting programmes, for writing and communication purposes. By combining quantitative and qualitative methods of analysis and by adopting a critical discourse framework, we will explore the relationship between girls and new media, especially the ones related to digital writing, in terms of three interconnected variables. The first one is related to the role of the two most important socialisation institutions, home and school, at the present historical juncture, characterised by intense mobility and an expansion of traditional forms of literacy. The strategic choices of the girls’ families and their schools’ teaching practices contributed significantly to the formulation of their digital writing practices. The second variable is gender. Our data clearly show that a substantial number of girls were more inclined than their male peers to use word-processing and presentation software, performing, thus, the school discourses of ‘diligent students’. The third key variable concerns the personality of the girls who filtered in their own unique ways their social experiences, overcame limitations, took initiatives and appropriated technologically-mediated writing media for personally meaningful ends that enhanced their school and/or entertainment Discourses.

    doi:10.17239/jowr-2012.03.03.4
  2. Method madness: a usability testing pilot research case study
    Abstract

    This case study was created to analyze the methodology and procedures used during a pilot study on mobile usability and preferences conducted at a small Midwestern state college. The pilot study set forth to test features of the pre-redesign University of Wisconsin-Stout website as seen through the screen of a mobile device and then ascertain what students wanted to see in a redesigned version of the mobile interface. The findings of the pilot study were less surprising to the researcher than the problems encountered during the research itself. Future researchers would be well advised to attend to passing trends in mobile technology, as well as avoiding limitations on sample size caused by choice of delivery method and choice of user pool.

    doi:10.1145/2424837.2424839
  3. Do You Care to Add Something? Articulating the Student Interlocutor’s Voice in Writing Response Dialogue
    Abstract

    In this study, I use think-aloud protocol methods to determine how students respond to their teacher’s conversational and nonconversational written feedback on their writing.

    doi:10.58680/tetyc201218769

February 2012

  1. Permeable Textual Discussion in Tracked Language Arts Classrooms
    Abstract

    Permeable textual discussion occurs when the unofficial texts and discursive practices and personal histories that are already recognized and valued in students’ cultures are scaffolds to academically sanctioned literacies. Ideally, permeable textual discussions are safe havens where students’ identities (racial, gender, world views) are intentionally interwoven with classroom texts, and classroom communities are formed that responsively address matters of student identity. Yet the social contexts and instructional practices of academic tracking may shape how students reveal their identities during textual talk. This project examines the conditions of permeability during textual talk in tracked classrooms taught by the same teachers using the same texts. Using ethnographic methods and discourse analysis, the author examines how two tracked urban middle school language arts students of African American heritage revealed and hid their identities during textual talk and the instructional moves that precipitated textual talk.

    doi:10.58680/rte201218455

January 2012

  1. Students Study Up the University
    Abstract

    College students often use the campus as a venue for their course-based research activities. More often than not, however, the university is simply a locus of research, not a subject of student inquiry. In this article, I consider what can be gained when students “study up” the university as an institution. I draw on data from my undergraduate students' research process in an ethnographic methods course at Illinois State University. I argue that an institutional focus provides an especially effective approach for teaching ethnographic methods — one that differs from standard introductory textbook instruction in ethnography and that helps students avoid routine pitfalls of beginning ethnographic research. In particular, I argue that the university focus enables novice students to analyze fine-grained ethnographic data within a middle-range institutional context without macrosocial theories and frameworks that are likely beyond the scope of their semester-long projects. I also argue that an institutional focus can help students become more engaged, critical stakeholders in the university community.

    doi:10.1215/15314200-1302750
  2. Sonographers' Complex Communication during the Obstetric Sonogram Exam: An Interview Study
    Abstract

    A study of the oral communication experiences and training of obstetric sonographers can provide insight into the complex expectations these medical professionals face as they complete their technical tasks and communicate with patients. Unlike other diagnostic medical professionals, obstetric sonographers are expected to provide detailed information to patients during the exam, a practice not typically found in the work of other types of medical diagnostic professionals. This study presents the results of interviews with 23 obstetric sonographers who described their communication experiences and their views on sonographer training in communication. Results suggest that sonographers experience complex communication challenges in the workplace that are not typically addressed in their education, nor are they officially recognized in the official discourse of their profession.

    doi:10.2190/tw.42.1.b
  3. A Case Study of Swedish Scholars’ Experiences With and Perceptions of the Use of English in Academic Publishing
    Abstract

    This empirical study surveyed academic staff at a Swedish university about their experiences and perceptions of the use of English in their academic fields. The objective was to examine how the influence of English in disciplinary domains might affect the viability of Swedish in the academic sphere and to investigate how it might disadvantage Swedish scholars. The data findings were analyzed quantitatively and are complemented with a qualitative content analysis, outlining perception and attitude patterns in the responses. Findings suggest power asymmetry between English and Swedish, as the data contain indications of perceived unequal opportunities between native and nonnative speakers in the international academic community. Swedish scholars highlighted the nuanced expressions of academic discourse found in social science writing as creating particular difficulty when writing in English.

    doi:10.1177/0741088311428566
  4. Socialization and the Acquisition of Professional Discourse: A Case Study in the PR Industry
    Abstract

    This article tracks the socialization of a Chinese intern into a Hong Kong PR company and considers the factors that enabled her to move toward acquiring the discourse of the profession. Taking a case study approach, the research is based on a detailed daily journal written by the intern during her internship, and two interviews. Over the 3-month period of the internship, her written discourse changed considerably, revealing the extent of her socialization into the organization. Specifically, the intern’s writing changed from detailed general descriptions of her activity to discourse resembling that of PR practitioners. The study demonstrates the power of the workplace as a context for learning, yet data show that the academy, by providing tools for understanding and reflecting on organizational culture, also has a role to play in socialization processes.

    doi:10.1177/0741088311424866
  5. Performance in the Citing Behavior of Two Student Writers
    Abstract

    This article reports the results of an interview-based study which investigated the citation behavior in the assignment writing of two second-language postgraduate business management students, Sofie and Tara. Discourse-based interviews were used to elicit the students’ own perspectives on their citation behavior in two of their assignments. Citations were one of the ways in which Sofie and Tara enacted performance (Goffman, 1959), aiming to create a favorable impression on the assignment markers. Both students made sure they cited key sources on their reading lists, whether they found the texts helpful or not, because they understood that lecturers required evidence that these sources had been consulted. Both writers also cited a large number of sources, whether they had read these sources carefully or not, to perform the industrious student who reads widely. By ensuring the same sources which had been discussed in class were cited in her writing, Tara was able to perform the attentive student who listened carefully to lectures and seminars. Sofie sometimes tailored what she cited to fit her markers’ perceived interests and ideological standpoints, in an attempt to align her own stance with what she felt would be the stance of her markers and thus gain their favor. Implications of using Goffman’s notion of performance to explore student writers’ citing behavior are discussed. The pedagogical implications of the study for subject-specific lecturers and for EAP teachers are also addressed.

    doi:10.1177/0741088311424133

2012

  1. The Power of Common Interest for Motivating Writers: A Case Study
    doi:10.7771/2832-9414.1852