A common challenge facing those who prepare graduate students to teach writing online is the need to help those students connect online writing instruction (OWI) theory with their classroom practic...

Online writing courses have developed in importance to meet student learning and institutional expectations; over time, a controversy about training online instructors and building sustainable programs has emerged. This article relates training demands within the University of Arizona’s Writing Program and development of an online professional & technical writing certificate. The article proposes training instructors with master courses and building a sustained program through a participatory design to create a professional and integrated environment.

Background: This paper examines creativity in content management (CM) by presenting a case study analysis of an original, open-source, Web-based learning-management system (LMS). It explores existing literature and suggests new ideas about creativity and CM. Research questions: How can we conceptualize creativity in relation to CM? How can creativity be operationalized into specific design practices within CM? What dimensions of creativity should be considered when designing or evaluating creative CM systems?Situating the case: Theoretical research in content-management systems (CMSs) and LMSs has revealed a gap in our field's current understanding of how creativity relates to CM. Research studies related to the measurement of creativity have provided insight into characteristics and methodologies that could be adopted and adapted to evaluate creativity in CM. Studies from the learning sciences have investigated where LMSs fall short and suggested where new opportunities exist to better facilitate the informational needs of users. These works have pointed to a need for research on integrating creativity and CM, both in content and in the systems that manage content, and have laid the groundwork for this study. Methodology: This research investigates theories of creativity as they relate to CM by conducting a case study analysis of unique instructional software designed to deliver content to students enrolled in a university course. The primary evidence is taken from notes about the design and evaluation of the software and from survey data illustrating students' user experiences. About the case: We developed a classification strategy for exploring creativity along three dimensions-importance, novelty, and affect-and then used this strategy to explore a unique system's approach to deal with content challenges in each of those areas. User experience impressions provide evidence of successes and failures of experimental CM in these domains. Conclusions: The study finds that this original LMS design did contain features that exhibited novelty, importance, and affect, and that such features can be used to identify creativity in product design as well as to assess the design of complex software systems such as CMSs and LMSs. This detailed analysis of an original design for an LMS suggests new ideas for implementing and using CMSs and LMSs in technical communication. The study concludes by presenting a rubric for evaluating creativity in CMSs and LMSs, or for designing such systems with creativity in mind.

This article examines how the levels of student interaction change through the use of small groups and moderators in online writing courses. The study examines three technical and professional online writing courses: one course that employs small groups and group moderators and two courses that have no small groups or moderators. The results of this study show that the amount of interaction between students in online writing courses increases dramatically by incorporating small groups and peer moderators.

In this entry, we argue that to promote multimodal literacy in online writing classes, instructors should address the following five practices in their course design:• Incorporate multimodal assignments and appropriate scaffolding tools;• Use multimodal instructional tools to teach and model multimodal composition;• Provide multimodal feedback to students' compositions;• "Teach" technology through the use of media labs;• Encourage reflection as a significant part of students' learning process.In so doing, we discuss each practice in depth, addressing the reasons and benefits for incorporating each, as well as advice about how to implement them. By implementing these practices in their online courses, instructors can successfully design classes that promote multimodal literacy.

Online writing instruction is a process of design that includes both spatial and temporal dimensions. Ideally, this process brings together design and pedagogy to move students through their online writing work successfully. Institutionally mandated LMS platforms often constrain this process. This article establishes three design principles and concepts for designing learning environments that take into account both space and time as designed elements of online classes. Applying the principles of backward design, modular content, and student choice to course design can help instructors design more thoughtful, participatory classes centered on student learning and instructor presence.

From 2012 to 2015, the online grammar program Grammarly was claimed to complement writing center services by 1. increasing student access to writing support; and 2. addressing sentence-level issues, such as grammar. To test if Grammarly could close these two gaps in writing center services, this article revisits the results of a Spring 2014 study that compared Grammarly' s comment cards to the written feedback of 10 asynchronous online consultants. The results showed that both Gram-marly and some consultants strayed from effective practices regarding limiting feedback, avoiding technical language, and providing accurate information about grammatical structure. However, the consultants' weaknesses could be addressed with enhanced or focused training, and their strengths allowed for important learning opportunities that enable student access to information across mediums and help students establish connections between their sentences and the larger whole. This article concludes that each writing center should consider their own way of closing these gaps and offers suggestions for multiple consultation genres, new services, and strategies for sentence-level concerns.

Much of the scholarship on writing centers narrates the stories of writers and their texts as told by tutors, administrators, and researchers. In an effort to bring writers' voices to the forefront, this empirical study examines the types of questions and concerns writers have about their writing as submitted through the Purdue Writing Lab's OWL Mail, an online, asynchronous question-and-answer email platform. Through the employment of what Richard H. Haswell ( The implications of these results and the ways they may inform tutor preparation in response to writers' email inquiries are discussed. Suggestions for future research are also provided.

In recent years, scholars within the writing center community have urged for improved research practices within the held.Lore and experience have long been the field's guiding influence.In response, many writing center professionals have called for action, rightly suggesting that rigorous research will invigorate the field.Lore has its place in informing scholarship, as others have pointed out (Babcock & Thonus, 2012;Gillam, 2002;Gillespie, 2002;Sosnoski, 1991).But reliance on lore alone leads to missed opportunities and can result in scholarly stagnation (Eodice, Jordan, & Price, 2015; Wcenter threads; calls for action lodged over and over indicating that the call is going largely unanswered).Discussions surrounding the format of asynchronous online tutoring exemplify the shortcomings of relying on lore alone; a format that could have represented an innovation has instead been largely relegated to the sidelines of the field.This article traces the conversation surrounding asynchronous online tutoring in order to demonstrate the divide that occurs when the field relies on lore.Then,

Applied Pedagogies: Strategies for Online Writing Instruction, edited by Daniel Ruefman and Abigail G. Scheg. Boulder: UP of Colorado for Utah State UP, 2016. Print. Foundational Practices of Online Writing Instruction, edited by Beth L. Hewett and Kevin Eric DePew. Fort Collins: WAC Clearinghouse and Parlor Press, 2015. Print. A Position Statement of Principles and Example Effective Practices for Online Writing Instruction (OWI) by the CCCC Committee on Best Practices for Online Writing Instruction. Conference on College Composition and Communication. Mar. 2013. Web.

Massive Open Online Courses (MOOCs) have been touted as alternative approaches to face-to-face teaching and the design of learning spaces. MOOCs allow teachers to rearrange traditional classroom activities and use technologies sometimes in new and different ways to provide new ways of teaching. Recently, they have been implemented for the teaching of writing to provide greater access to these courses. I examine the possibilities and challenges of using these technologically-enhanced spaces for teaching composition. I first discuss the differences in the designs of MOOCs and how these approaches were applied to teaching writing. Based on my own participation in composition MOOCs as well as a variety of other MOOCs since 2008, I introduce three composition MOOCs, which although designed as L1 courses, involved thousands of participants with varying backgrounds from all over the world. I discuss how these MOOCs responded to challenges and how the participants could negotiate their own learning, such as by choosing which assignments they wanted to complete or determining how much peer review they wanted. I conclude that these courses demonstrate how MOOCs have created new learning spaces that can influence face-to-face approaches to teaching writing.

This article presents an experimental pedagogical framework for providing technical professionals with practice on writing skills focusing on the development of their metacognitive rhetorical awareness. The article outlines the theoretical foundation that led to the development of the framework, followed by a report of a pilot study involving information technology professionals in a global setting using an online learning environment that was designed based on the framework.

Drawing from the author’s experience teaching online technical communication courses with an embedded service-learning component, this essay opens the discussion to the potential problems involved in designing online service-learning courses and provides practical approaches to integrating service learning into online coursework. The essay addresses specifically those classrooms where students may be required to develop or find their own service opportunities, whether those opportunities are within their community, on the college or university campus, or in another community. The essay argues by implementing service learning into online classrooms and requiring students to locate their own agencies, students not only build a greater sense of civic engagement because they are working with agencies whose missions they support, but also they develop a greater sense of responsibility for their own education and the coursework they undertake.

Flipped classrooms have become a major trend in higher education. A Google search of “flipped classroom” now comes up with almost 5 million hits, a twofold increase since one of the authors presented in this issue did the same search. Flipping generally refers to a model in which activities inside and outside of class are reversed, or flipped, a pedagogy made possible by advances in technology. Bergmann and Sams (2012), who have been strong promoters of the model and have been credited with coining the term, defined the flipped classroom as “that which is traditionally done in class is now done at home, and that which is traditionally done as homework is now done in class” (p. 13). Bergmann and Sams were concerned about students who could not translate content from lectures into useful information for completing assignments. They argued that where students need help is not in hearing lectures but in answering questions and having individualized support (Bergmann & Sams, 2012, pp. 4-5). This special issue of Business and Professional Communication Quarterly, the first ever special issue of BPCQ since the journal’s name was changed from Business Communication Quarterly, offers a collection of articles on the theory and practice of flipping and contributes to the ongoing conversations and debates about the value of this approach. At first, many have assumed that the flipped component might consist of students watching videos of lectures at home and then coming to class for discussion (EDUCAUSE Learning Initiative, 2012). The focus on video lectures reminds me of the time not so long ago when students might be snail mailed CD-ROMs (remember those?) with lectures and materials for first-generation online courses. But these days, those who practice flipping successfully consider the primary goal to be increasing student interaction and engagement, as opposed to simply imparting knowledge via lectures and textbooks. Flipping makes possible teaching methods that were impossible prior to technological innovation. Thus, it is not just the flip that is significant, but the actual pedagogy, and flipped learning is not the same as a flipped classroom. Videos used in a flipped classroom are not just reproductions of live lectures on content delivered by university instructors but can instead serve as digital learning platforms. 633828 BCQXXX10.1177/2329490616633828Business and Professional Communication QuarterlyKnight editorial2016

This article examines how Web 2.0 technologies can be used to “flip” the online classroom by creating asynchronous workshops in social environments where immediacy and social presence can be maximized. Using experience teaching several communication and writing classes in Google Apps (Google+, Google Hangouts, Google Drive, etc.), I argue that flipping the classroom online with Web 2.0 technologies can maximize student participation and engagement, while also helping students develop flexible strategies for writing collaboratively and publicly in online spaces.

This article shares our experience designing and deploying writing assessment in English Composition I: Achieving Expertise, the first-ever first-year writing Massive Open Online Course (MOOC). We argue that writing assessment can be effectively adapted to the MOOC environment and that doing so reaffirms the importance of mixed-methods approaches to writing assessment and drives writing assessment toward a more individualized,learner-driven, and learner-autonomous paradigm.

Usability has been widely implemented in technical communication curricula and workplace practices, but little attention has focused specifically on how usability and its pedagogy are addressed in our literature. This study reviews selected technical communication textbooks, pedagogical and landmark texts, and online course syllabi and descriptions and argues that meager attention is given to usability, thus suggesting the need for more in-depth and productive discussions on usability practices, strategies, and challenges.

In this interview, James Porter talks about his professional career and what he sees as the contemporary challenges for the field of rhetoric and composition/writing studies. Throughout the exchange, Porter discusses his administrative concerns with the state of rhetoric in the field, the ongoing struggles with graduate education, the complexities of online writing instruction, and the potentials of programmatic collaboration. The interview concludes on a personal note about Porter’s scholarly trajectory, his collaborations, the fruits of his labor, and his advice for emergent scholars in the field.

Research problem: Our study focuses on how students collaborate online to produce specific written genres, using particular collaborative technologies to work together productively, and how instructor feedback and student perspectives on collaborative work influence those activities in online classrooms. Research questions: When composing using collaborative web-based writing applications, do students focus primarily on the interface or the text space? What kinds of expectations about collaborative writing do students bring to the interface and text space? To what extent can we characterize students' acknowledgement of a third space, what we have identified as “communicative interaction?” Literature review: Workplace collaboration is important because organizations increasingly demand effective collaborators, team members, and team leaders, and technologies for sharing, cobuilding, and feedback are readily available to support these activities. Student preparation for workplace collaboration is important because students struggle when they are asked to write together, particularly when the collaborative process involves new technologies, and yet knowledge of collaborative writing strategies and experience with collaborative technologies, such as Google Docs, are the very competencies that organizations expect of them. Methodology: Thirteen groups of 3 to 4 technical writing students and science communication students enrolled in online professional writing courses at a major research university wrote feature specifications and reports on the globalization of the sciences, respectively, using Google Docs within Google Drive. Sixteen of 37 students responded to a set of questions asking them to reflect on their experiences working collaboratively, learning new genres, using the collaborative environment, and revising with instructor feedback. Results and conclusions: We found that students struggled most with adapting their already established collaborative strategies grounded in face-to-face learning situations to an online learning environment, where they felt their means of communication and expression were limited. The results suggest that effective collaborative experiences, properly executed, represent a repertoire of competencies that go well beyond only technical considerations, such as being able to effectively assign roles, set milestones, and navigate the numerous tasks and processes of writing as a team. The small number of students and the single instructor with her own particular feedback style limit the study. Future research includes looking at how different feedback styles influence student collaborative writing.

In this webtext, we add to the conversation of best practices, focusing on training graduate students to teach online courses and develop pedagogically sound curricula. By training these students in online writing instruction (OWI), we not only encourage best practices in our institution, but we also prepare these graduate students to enter new jobs and programs with a comprehensive understanding of OWI pedagogy.

In this webtext, we add to the conversation of best practices, focusing on training graduate students to teach online courses and develop pedagogically sound curricula. By training these students in online writing instruction (OWI), we not only encourage best practices in our institution, but we also prepare these graduate students to enter new jobs and programs with a comprehensive understanding of OWI pedagogy.

Screencasting is a technology that enables the user to record screen activity on video while also capturing audio or video narration of the lecturer demonstrating that screen activity. This technology has improved over the years, and has now become streamlined enough to be integrated easily in popular learning platforms like Blackboard, Desire2Learn, and Moodle. The technology’s high usability factor and the varieties of screencasting software now available as open source makes screencasting appealing to writing instructors, not only as a means to improve teaching, but also as a tool for students to create and engage with multimedia texts that facilitate the acquisition of contemporary literacy skills. In the United States, the National Council of Teachers of English proposes that 21st century definitions of literacy must, among other things, include the ability of writers and readers to analyze, create, and interact with multimedia texts and to gain proficiency with the use of modern technologies. I argue that screencasting is a practical and creative technology that can be used for a variety of purposes: to address 21st century literacy requirements in writing classes, to improve teaching effectiveness in both online and “flipped classroom” learning, and to enhance the instructor’s social presence in online learning environments. I give examples from my own teaching experience using Camtasia and ScreenFlow software, as well as review some popular applications of screencasting technology currently in use in academic environments.

With the widespread popularity of distance learning, there is a need to investigate elements of online courses that continue to pose significant challenges for educators. One of the challenges relates to creating and managing group projects. This study investigated business students’ perceptions of group work in online classes. The constructs of learning and social interaction, process satisfaction, product satisfaction, and use of technology in the virtual learning environment were investigated. The use of social media networks by group participants was also examined. Recommendations are provided for business educators looking to develop or enhance teamwork in virtual learning environments.

Examining 200 word choice errors from Chinese students' drafts submitted to a writing center's online asynchronous tutoring program, the present study demonstrates that second language writers need help with word choice. Word choice problems, a natural part of second language learning, can negatively affect rhetorical effectiveness and readers' comprehension and evaluation. The study showed that 11% of online tutors' marginal comments related to word choice problems, among which 18% were due to translation. (Other error types were Wrong Context, Synform, Idiomaticity, Precision, and Register.) Direct corrections were the most common type of tutor comments -35%. (Other comment types were Explanation, Options, and Questions.) These numbers show that word choice errors are indeed critical, that even experienced writers rely on their first language, and tutors need more knowledge about word choice issues and how to provide instruction and feedback on them.

With distance education on the rise, a new program at the University of New Mexico provides an innovative way to teach first-year composition in a fully online format. The program, called eComp (short for Electronic Composition), insists that instructors receive formal and educational training before working in the model. In addition, the curriculum taught within the first-year writing courses attends to multimodal literacies, and students receive help with their drafts from various sources, including instructional assistants who are tutors embedded in each course shell. This profile describes the program, including the scholarship that informed its design, the pilot project, and results from a small-scale assessment. Furthermore, we discuss future expansion of the program. This program description can serve as a model—in whole or in part—for other English departments when structuring a successful, integrative online program that emphasizes teacher training and multimodal literacies.

The Virtual Workplace Ethnography is a first-year composition assignment that positions students as knowledge makers by requiring them to apply a theoretical lens (“Working Knowledge”) to a video representation of a workplace. The lens provides multiple terms for analysis of workplace behaviors in context, providing a scaffolding for apprentice ethnographers that allows them to take an informed stance on their research. The “virtual” aspect addresses the complex ethical issues raised by ethnography by substituting a fictitious setting for an actual site. The essay explores the challenges of the assignment, offering examples of student texts and student metacommentaries on the work. The essay argues that this assignment addresses longstanding concerns about the challenges of making meaningful writing assignments in FYC and concludes by exploring the potential of the assignment in distance education.

This webtext argues for the use of multimodal instruction to design online writing courses with digital tools to deliver instructional content and facilitate feedback" — "we believe students who are asked to produce multimodal composition assignments should be engaged with instructional content of appropriate uses of multimodal materials.

Roughly 1 out of 10 students in our classrooms has some form of disability, and now that a growing number of technical and professional communication (TPC) courses and programs are offered online, scholars need to adequately address accessibility in online course design. Calling on the field to “pay attention” to this issue, the authors report the results of a national survey of online writing instructors and use Selfe’s landmark essay as a way to theoretically frame the results. They conclude by offering strategies for TPC instructors to design more accessible online courses.

Taking a practitioner focus, I present the need for and features of a new learner-centered discussion pedagogy. The article begins with an analysis of the dynamics and difficulties of facilitating and grading online threaded discussions in writing classes. It demonstrates how De Nigris and Witchel’s (2000) concepts of the “WRITE” and the “WRONG” can be integrated into Bloom’s Taxonomy (1956) to plan and create a discussion pool and tree that keeps students engaged as it moves them from lower to higher levels of learning. It further shows how the students’ progress on the cognitive scale and their timely, well thought out, and interactive participation can be encouraged and assessed. The discussion concludes with an examination of the advantages and feasibility of using the new, learner-centered discussion management pedagogy in graduate and undergraduate online and hybrid writing classes across universities and learning management systems.

Interviews with eleven student participants in a two-semester Stretch writing course reveal strong student satisfaction, improved writing performance, and additional benefits in areas such as transitioning to college, connecting with other students, and forming relationships with faculty and online learning. Â

Public writing spaces, such as blogs and social media sites, are expanding quickly with new websites, web applications, and other interfaces constantly available to users. As these digital composing spaces continue to expand, it is important that writers are capable of operating within them, yet many composition students lack the rhetorical awareness to present effective arguments in multimodal digital interfaces. To address this issue, the author designed a project to introduce students to public writing while reflecting on the implications of the permanence of their writing, the searchability of these public spaces, and their responsibility as writers. This project began by asking students to reflect on their own online personae, be it through Facebook profiles, personal blogs, or online class forums. Utilizing websites like Yelp and YouTube offered students the opportunity to see how others present themselves online and the effectiveness of composers in these digital spaces. Taught in an online course format, this project demonstrates how writing can live outside of the traditional classroom space and contribute to the students’ community. For the writing teacher, it creates the occasion to delve into students’ understandings of ethics in online writing while illustrating the rhetorical components necessitated by composing in digital media.

This essay examines the current state of online writing instruction in light of changing technologies and everyday literacies in order to understand their impact on access to higher education and on the material conditions of teaching writing.

The use of online course or learning management system (LMS) tools proliferates as writing instruction grows online along with administrative concerns to improve teaching efficiencies and program assessment. While many institutions use the template feature in LMS systems (e.g. Blackboard Vista) to generate a location for teacher resources, some institutions are using LMS tools to standardize course content, delivery, and pedagogy to varying degrees. However, digital literacy issues that affect both teachers and students can negatively impact teaching and learning with LMS tools, especially in Web-based settings. It is important to understand how such tools may or may not be used effectively in standardizing writing pedagogy, particularly how designers’ unfamiliarity with course content and their own and their students’ inexperience with the tools can negatively affect pedagogy and learning with such tools. I describe a specific example of problems encountered within an extreme form of standardization in a Web-based writing course delivered via WebCT/Vista, identify implications of such standardization, and suggest considerations that educators should be aware of in their efforts to standardize writing pedagogy through LMS tools.

MOOC Response about “Listening to World Music” Steven D. Krause What I Learned in MOOC Jeff Rice

This mixed-methods experimental study examined the effect of service learning in a distance education technical writing course. Quantitative analysis of data found evidence for a positive relationship between participation in service learning and technical writing learning outcomes. Additionally, qualitative analysis suggests that service learning in online technical writing courses helps students to make connections to the “real world,” encourages students to connect with their audience(s) and develop a sense of purpose for writing tasks, connects students to future employment, and develops deep learning with course materials. It is hypothesized that these factors support the development of learning outcomes in distance education students.

Recent scholarship on global online courses points to the need to examine the issue of social context in an online global learning environment. To explore global learners' cultural perspectives on the social climate of an online class, we first review the social presence theory—which can be used to examine the social climate in an online classroom, and explain factors that contribute to learners' social presence. Then we report findings of a survey conducted among a group of Chinese business students and discuss specific aspects of an online business communication class which might contribute to enhancing global learners' sense of social presence in an online environment. We conclude the study by explaining the present study's implications for delivering effective online business and technical communication courses with global learners and recommending strategies for increasing global audiences' social presence in an online class created by the instructor and the online community.

Writing in higher educational settings is regarded as problematic for all but the most dedicated people (Silva, 2007). Many of the problems come from psychological states (internal-censors, fears, perfectionism, procrastination) deeply rooted in writing experiences (Boice, 1990). However, the literature addressing this is generally missing. A survey of writing-books, manuals, and research studies indicate that most approach writing from linguistic, stylistic, and rhetorical perspectives (Silva, 2007). This study attempted to fill this gap by examining a group of graduate students attending a writing workshop which specifically addressed psychological barriers to productive writing (Boice, 1990). The eight-week workshop consisted of classroom sessions in the first week and then moved to an online course management platform. The primary aim of the study was to note the changes in the students using data from their weekly writing reflections and discussion board comments in several forums and 8-month follow-up interviews. Findings indicate that the workshop had immediate effects on the writers but as the time passed the effects faded. The study looked to Threshold Concepts Theory (Meyer & Land, 2005) as a possible theoretical explanation for the loss of the temporary positive workshop results.

This action research explored the potential of audio-visual screencasting for assignment feedback on a distance learning (DL) course. A screencast is a combination of voice recording and screen capture, which can be played in any browser, like a video. Here it is used to capture a tutor’s editing and highlighting activities in a document, whilst simultaneously recording spoken feedback. Research suggests that audio-visual feedback may resolve some of the current problems with written feedback. A pilot study is reported which trialled screencasting for essay feedback on a master's level DL module at Sheffield Hallam University. Fourteen students participated and were randomly divided between two groups to receive either written or screencast feedback first. After receiving the first feedback type, students completed a short questionnaire online. The second type of feedback was then distributed to the students, who completed the same questionnaire for the second type of feedback. The results suggest that feedback is received more positively in the richer media of audio-visual screencasting and that this may encourage emotions more conducive to receiving and processing feedback and help to socialise students within the learning context by giving them a sense of belonging to the community. Simultaneous visual cues and explanations appear to help with understanding, and it is quicker to capture screencasts than it is to write feedback. However, preferences for written feedback were related to the holistic overview of a document, which could be scanned and revisited, and which was not confined to a linear delivery, nor time-limited. Audio-visual screencasting will therefore only be adopted for formative feedback during modules, and will be structured with spoken overviews.

Problem: E-learning has become a standard in many organizations to train its workforce and build an information network that encourages collaborative knowledge sharing. As a result of technological and global factors, the complexity of delivering successful e-learning courses and products is an increasing challenge for subject matter experts and instructional designers. Online training courses have become blended learning environments, comprised of synchronous and asynchronous modes of delivery, multiple media forms, and global and localized audiences to meet the demands and flexibility it affords. Successful blended e-learning is more than simply mixing online and live instructional modes; it can also include a combination of multiple media types, technologies, and communication modes. E-learners have become multimodal learners, with the ability to adapt to multiple media forms, environment types, and tools. Key concepts: Understanding the complex interaction of technology use, collaborative knowledge sharing, and media can facilitate more effective communication exchanges between instructor, content, and learner. Some concepts that help describe the complexities of blended e-learning include technological appropriation, technological accommodation, media richness, media synchronicity and naturalness, blended e-learning, and collaborative knowledge sharing. Key lessons: Research trends suggest learners appropriate technology and media forms, and evaluate usefulness based on a range of factors, including richness, experience, perception, and recommendation. Blended learning environments add complexity by mixing spatial (distributed and colocated) and temporal (asynchronous and synchronous) components with increased levels of collaborative knowledge sharing. From these research trends, the following best practices for developing e-learning are recommended: (1) consider media richness factors and user preferences in media and tool selection; (2) encourage personalization to foster trust; (3) facilitate collaborative knowledge sharing both inside and outside the training setting; (4) balance roles as knowledge facilitator, coach, and information manager; and (5) invest additional time in both course and instructor preparation. Implications: Blended e-learning presents a number of challenges for subject matter experts and designers of instructional content. Subject matter experts must consult with instructional designers and consider the different media platforms, environments, and formats that optimize the best pairing of content with delivery mode and media type. Content experts and designers must collaborate on methods of effectively adapting course content to account for perceived richness, user experience, and task complexity. Instructors must also invest additional time in planning and accounting for user preferences and communication practices in online training.

In its 2011 report, the CCCC Committee on Best Practice in Online Writing Instruction (OWI) states that it "takes no position on the oft-asked question of whether OWI should be used and practiced in postsecondary settings because it accepts the reality that currently OWI is used and practiced in such settings" (Hewett et al. 2). The committee claims that teachers and administrators, including those in writing centers, "typically are simply migrating traditional faceto-face writing pedagogies to the online setting-both fully online and hybrid. Theory and practice specific to OWI has yet to be fully developed" (7). Hewets recent book on OWI echoes these concerns, and she claims that without a theory of OWI, it is "disturbingly easy" to assume that face-to-face pedagogy is better than computer-mediated instruction (i Online 32).

Research Problem: There are no prior studies comparing modes of communication for virtual teams working over a substantial period of time that combined an initial synchronous desktop audio or video meeting with subsequent text-based computer-mediated communication (CMC). Research Questions: Does the initial medium condition impact decision-making quality, creativity, group development, and process satisfaction? Literature Review: Previous literature on media richness (the ability of a medium to carry and reproduce information based on feedback, multiple cues, language variety, and personal focus) and group outcomes (the level of creativity and quality of the work delivered by the group) suggests that ad-hoc groups using asynchronous CMC alone (without any initial meeting) or asynchronous CMC combined with an initial face-to-face (FTF) meeting have significantly higher levels of creativity and decision quality, compared to single-mode synchronous CMC groups or FTF groups. Methodology: In this study, a laboratory experiment was conducted with 136 participants from 14 countries. All teams used asynchronous CMC for two weeks for a software requirements task, following an initial synchronous meeting in one of four conditions: FTF, desktop audioconferencing, desktop videoconferencing, or text only. Results and Discussion: Results suggest that there are no significant differences among the four conditions. This research indicates that it does not matter what medium is used for an initial short meeting of a group that is to subsequently work together via asynchronous text communication.

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